Northwood
4.8/5, 6902 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2200 61 2771 212 849 9 434 6 312 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS
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“Northwood...”

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Aug 01,2020
Minithumbup
Harriet
Jonathan
By: 'Eleanor Inge'
Aug 01,2020
1 people found
this helpful
Very thorough and helpful, not just in assisting in finding a home but also throughout my tenancy. Wonderful people, especially with the fact I’m a little absentminded when it comes to keys aha. 10 out of 10, would recommend....
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By: Jonathan Edwards
Aug 05, 2020
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Hi Eleanor, many thanks for posting a review and for your kind words. It has been a pleasure to help. keys can be awkward things at the best of times ? With best wishes from all of us. Jonathan ...

“Northwood Leicester...”

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Jul 31,2020
Minithumbup
Eliot
By: 'Melvyn Allen'
Jul 31,2020
0 people found
this helpful
I have found Northwood Leicester to provide an excellent professional service in a friendly and helpful manner. I would fully recommend Northwood as a letting agent....
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By: Andy McGarrick
Jul 31, 2020
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Melvyn: thank you for your kind comments, and for posting them publicly. The team are of course delighted that you are so satisfied with all the hard work they try to do for you and all our clients. It's wonderful when that is appreciated so warmly. From: Andy (owner ...

“Incredibly helpful and informative...”

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Jul 31,2020
Minithumbup
Dean
By: 'Sian Carroll'
Jul 31,2020
0 people found
this helpful
Dean has been incredibly helpful in keeping me up to date throughout my application process to rent a property. He has been able to answer all my questions thoroughly and nothing has seemed too much bother. Highly recommended :)...
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“Spoke to Dean today, absolutely amazing gentl......”

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Jul 31,2020
Minithumbup
Dean
By: 'Stephanie dunne'
Jul 31,2020
0 people found
this helpful
Spoke to Dean today, absolutely amazing gentleman. Thoughtful, considerate and so helpful regarding my current situation. Attentive to detail regarding to my e mail to Northwood and literally could not do enough. Felt at ease and felt I was getting somewhere. Currently in a very ...
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“Responsive team...”

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Jul 30,2020
Minithumbdown
By: 'Pradeep Nandigama'
Jul 30,2020
0 people found
this helpful
Had difficulties due to lock down but eventually found tenants. The biggest reason to work with Northwood, Maidenhead is responsiveness of the team. Definitely would recommend to everyone....
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“Arjen has been really helpful in securing the......”

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Jul 29,2020
Minithumbup
Arjan
By: 'Taimur'
Jul 29,2020
0 people found
this helpful
Arjen has been really helpful in securing the property, from the initial viewing to all the remaining admin tasks he has always answered all the queries in a very professional manner. I would highly recommend him and the this agency....
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“We are absolutely happy with the standard of ......”

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Jul 29,2020
Minithumbup
Eliot
By: 'Laura Diana'
Jul 29,2020
0 people found
this helpful
We are absolutely happy with the standard of service we have received from Northwood Leicester LTD particularly from Eliot who has kept us informed and updates every step of the way through emails. Their response time and communication is first class. We cannot thank them ...
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By: Andy McGarrick
Jul 29, 2020
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Laura: that's so kind of you to respond so positively, and I know Eliot will be made up about the comments. He (and we) try hard to make everything as smooth and seamless as we can for all our customers, and to hear that's working well for you is a terrific endorsement. Thank you. From: Andy (owner) ...

“Thank you so much to the team for their suppo......”

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Jul 29,2020
Minithumbup
Helen
By: 'Rachel Baynton'
Jul 29,2020
0 people found
this helpful
Thank you so much to the team for their support over the tenancy, but also as it draws to an end. Moving out has been especially complex for us around chronic illness and social distancing / shielding issues, but everyone has been very understanding. Special thanks ...
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“Highly Recommended...”

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Jul 28,2020
Minithumbup
Helen
By: 'Michael Pugh-Davies'
Jul 28,2020
0 people found
this helpful
For a number of years, Northwoods have managed the letting of a property that is owned by my brother and myself. They have always been helpful and polite. Overall, they take the pain out of letting a property and are highly recommended....
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“I’ve been a tenant with Redwood for 8 months ......”

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Jul 27,2020
Minithumbup
Helen
By: 'Karla Fraser-Cattanach'
Jul 27,2020
0 people found
this helpful
I’ve been a tenant with Redwood for 8 months and have been very pleased with the service that Northwood have provided. Helen is always available and willing to help....
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“Brilliant Service...”

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Jul 27,2020
Minithumbup
Maria
Harriet
By: 'Jacob Lewis'
Jul 27,2020
1 people found
this helpful
Brilliant customer service provided by Maria and Harriet when arranging our letting through Northwood. Great communication was provided and they made us feel at ease due to this being our first letting. Would highly recommend....
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By: Jonathan Edwards
Aug 05, 2020
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Hi Jacob, Many thanks for posting a review and for your positive feedback which is very much appreciated. Renting for the first time can seem a bit daunting and it is great to know that we were able to make the process as easy as possible for you. We did not get to see you on the keys day as you were busy on van duty but we all hope that you and Ellie are settling in well and enjoying your new home. Best wishes from all of us. Jonathan ...

“The only reason I gave four stars not 5 is th......”

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Jul 27,2020
Minithumbup
Sadia
By: 'Stuart'
Jul 27,2020
0 people found
this helpful
The only reason I gave four stars not 5 is that nothing in life is perfect so it seemed right! Northwood is streets ahead of any agent I've had in the past - they are well organised and friendly and helpful, right around the corner, caring ...
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“Great service very thorough full attention to......”

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Jul 27,2020
Minithumbup
By: 'Amy concept'
Jul 27,2020
0 people found
this helpful
Great service very thorough full attention to details always followed up by phone calls to keep you updated can't recommend Northwood enough...
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“Juliet has been great in looking after my pro......”

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Jul 27,2020
Minithumbup
By: 'Clive'
Jul 27,2020
0 people found
this helpful
Juliet has been great in looking after my property, prompt at fixing any issues, easy to get a hold of and always very friendly, thanks again!...
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“The Office Was Allways Available And Agent w......”

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Jul 27,2020
Minithumbup
Arjan
By: 'ILKAY TAHSIN'
Jul 27,2020
0 people found
this helpful
The Office Was Allways Available And Agent who was bringing The Tenants To Be For Viewing Was Very Professional.Thank You....
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“Great service! So far we have experienced a v......”

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Jul 27,2020
Minithumbup
Helen
By: 'Nicola Wozniak'
Jul 27,2020
0 people found
this helpful
Great service! So far we have experienced a very quick and helpful service from the Northwood Lincoln team. Despite circumstances being difficult Helen has made sure any enquires or issues have been dealt with very efficiently and is always quick to respond....
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“Never a bad word to say about Northwood. We ......”

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Jul 27,2020
Minithumbup
Harriet
By: 'Leisha Rymsza'
Jul 27,2020
1 people found
this helpful
Never a bad word to say about Northwood. We have been renting from Northwood for nearly 4 years now and only experienced great service. Harriet is our 'go to' and she is great! Friendly and always ready to help....
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By: Jonathan Edwards
Aug 06, 2020
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Hi Leisha, thank you so much for taking the time to post a review and for your kind comments, it is really appreciated and gave Harriet in particular a warm glow inside. Where did 4 years go to? - It seems only yesterday (well maybe a year or so) since the twins arrived. Our very best wishes to you all. Jonathan ...

“The whole team at Northwood have provdied exc......”

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Jul 27,2020
Minithumbup
By: 'Elliot Price'
Jul 27,2020
0 people found
this helpful
The whole team at North wood have provided exceptional service when renting out my property, Juliet has been my property manager and has handled everything superbly...
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“A Great helpful service looking after our pro......”

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Jul 27,2020
Minithumbup
Helen
By: 'Kelly'
Jul 27,2020
0 people found
this helpful
A Great helpful service looking after our property on the guaranteed rent scheme, from sorting maintenance to guaranteeing rent. We would highly recommend....
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“As a contractor working with the northwood te......”

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Jul 27,2020
Minithumbup
Helen
Crystal
By: 'John Hills'
Jul 27,2020
0 people found
this helpful
As a contractor working with the northwood team it has been well organised and seamless in terms of correspondence and the working relationship, I look forward to providing property maintenance and working with Northwood for the foreseeable future....
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“Good advertisment...”

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Jul 27,2020
Minithumbup
Helen
By: 'Helen Sheridan-Durham'
Jul 27,2020
0 people found
this helpful
I have been renting my property with Northwood for a number of years now. My property has been well advertised and has always been let promptly. Northwood have always ensured that there is agreement between the tenants and I about what the tenants can do ...
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“Outstanding Customer Service...”

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Jul 26,2020
Minithumbup
Helen
By: 'Stephen Bateman'
Jul 26,2020
0 people found
this helpful
I have been using Northwood for a few years now and I have never had any problems. As things or issues with the house (boiler checks etc) crop up, I am told about them and they are sorted swiftly without any undue interruptions in my ...
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“I am a happy landlord....”

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Jul 25,2020
Minithumbup
Helen
By: 'Heather Green'
Jul 25,2020
0 people found
this helpful
I am a happy landlord. My property has been been rented out to tenants through Northwood's for some some time now. They have definitely taken the hassle out of vetting new tenants for my property and kept me informed at all times of any issues ...
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“My wife and I have both had dealings and are ......”

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Jul 25,2020
Minithumbup
Helen
Crystal
By: 'Anthony Frank'
Jul 25,2020
0 people found
this helpful
My wife and I have both had dealings and are delighted with the service. Outstanding. Thank you - great team!...
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“I have been a tenant with Northwood now for a......”

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Jul 25,2020
Minithumbup
Helen
By: 'Stevie-Lea O’Boyle'
Jul 25,2020
0 people found
this helpful
I have been a tenant with Northwood now for almost 3 years and I’ve always been happy as their tenant. Any queries I’ve ever had, they have solved quickly and effectively and have always been on the end of a phone if I’ve ...
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“Property letting......”

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Jul 25,2020
Minithumbup
Helen
By: 'Neil Manison'
Jul 25,2020
0 people found
this helpful
Northwood have let my property for several years and I have been very happy with the service that I have received...
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“As a contractor working closely with Northwoo......”

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Jul 24,2020
Minithumbup
Helen
Crystal
By: 'Richard kirk'
Jul 24,2020
1 people found
this helpful
As a contractor working closely with Northwood / walters for nearly 10 years have had a great working relationship and found them always very obliging and easy to work with any issues or problems are also dealt with in a very quick and easy way, hope to ...
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“Friendly helpful staff who will make the move......”

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Jul 24,2020
Minithumbup
Harriet
Robert
By: 'Liam willems'
Jul 24,2020
2 people found
this helpful
Friendly helpful staff who will make the move less stressful. They went that extra mile to help with my search for a property, and securing it. Documents were ready sign and moved in happily....
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By: Jonathan Edwards
Jul 27, 2020
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Hi Liam, many thanks for posting a review and for your positive feedback. It has been a pleasure to help and we hope you will be very happy in your new Malvern home. Best wishes from all of us. Jonathan ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood