Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Images & Videos

“Thank You!...”

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Jun 03,2021
Minithumbup
By: 'Heidi'
Jun 03,2021
2 people found
this helpful
A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott...
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By: Jonathan
Jun 24, 2021
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Hi Heidi, many thanks for your review and positive feedback. It is very much appreciated. Best wishes from all of us. ...

“Sold my property through Northwood, Hatfield ......”

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Jun 02,2021
Minithumbup
Melanie Howarth
Kelly
By: 'Tamara'
Jun 02,2021
0 people found
this helpful
Sold my property through Northwood, Hatfield using Mel as my mortgage advisor and estate agent. Mel got us the best mortgage deal, sorted all our insurances out and got me a lot over asking price on the sale. Both herself and Kelly are the nicest ...
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“May I just say a real big thank you to Stepha......”

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Jun 02,2021
Minithumbdown
Stephanie
By: 'B'
Jun 02,2021
0 people found
this helpful
May I just say a real big thank you to Stephanie for the excellent service in assistance with ensuring a smooth transition to moving into my new property 1 b Birch tree court West derby I highly recommend her for making a stressful time such ease ....
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“Returning Client...”

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Jun 02,2021
Minithumbup
Richard
Tyler Thompson
By: 'Jon'
Jun 02,2021
1 people found
this helpful
Have sold a few properties and I always use Northwood so I knew this time would be no different from the last. Kept in contact throughout whilst not being overbearing, excellent service and genuine people trying to do the best for their clients....
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“Highly Recommend...”

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Jun 02,2021
Minithumbup
Robert
Maria
By: 'Andy & Kate Freemantle'
Jun 02,2021
2 people found
this helpful
Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood....
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“Everyone I dealt with was very quick to reply......”

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Jun 01,2021
Minithumbup
Robert
By: 'Connor'
Jun 01,2021
1 people found
this helpful
Everyone I dealt with was very quick to reply, helpful and I could always contact them, even with the difficulties of covid....
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“Northwood Ashford Kent are very efficient, first class....”

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Jun 01,2021
Minithumbup
By: 'Stephanie Arnott'
Jun 01,2021
0 people found
this helpful
Northwood Ashford Kent are an exceptional agency. Mark and Gavin were so conscientious at all times very thorough. Warm friendly and professional! If I ever need to sell or let a property again I will instruct them as well as recommend to friends etc....
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“Great service, very responsive to both mine a......”

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May 31,2021
Minithumbup
Maria
Robert
By: 'D Mason'
May 31,2021
1 people found
this helpful
Great service, very responsive to both mine and my tenants requirements with any issues or queries raised. I would definitely recommend!...
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“Smoothest Move In...”

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May 30,2021
Minithumbup
By: 'Alex.M'
May 30,2021
0 people found
this helpful
Very happy with all the process and support from Northwood agency in High Wycombe. Very welcoming and very good at their job. Our move has been taken care of very well and at very high standard, has been smooth and encouraging. Any issues or any ...
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“I’ve had a great experience so far with North......”

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May 29,2021
Minithumbup
Robert
By: 'Paul'
May 29,2021
1 people found
this helpful
I’ve had a great experience so far with Northwood, especially compared to other agents in Worcester. I have no complaints with them!...
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“The whole process of letting out our flat was......”

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May 29,2021
Minithumbup
Robert
By: 'Stephanie'
May 29,2021
1 people found
this helpful
The whole process of letting out our flat was extremely smooth and easy. Robert explained every step to us and was brilliant. Very professional and charming. I really recommend Northwoood....
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“100% Online & Trustworthy...”

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May 29,2021
Minithumbup
Maria
By: 'Mr Hampton'
May 29,2021
0 people found
this helpful
With a 100% online process, the team at Northwood handled my application process from start to finish and handover to the landlord absolutely seamless. Even when referees took too long to respond (or not at all) they kept me informed and got the job done. They ...
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“We moved couple of times and changed agencies......”

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May 29,2021
Minithumbup
Jonathan
Maria
By: 'Klara&Ionut'
May 29,2021
2 people found
this helpful
We moved couple of times and changed agencies but to be honest this agency seems it's not driven only by sales but with soul, so friendly and professional in the same time we are happy to rent our home through them! Rob, John and Maria ...
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By: Jonathan
Jun 24, 2021
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Hi Klara & Ionut, thank you for your feedback & lovely comments. It was a shame when you needed to move on from the previous property, I remember coming to drop off the keys for you during the first Covid lockdown. It has been a pleasure to help you find another home back in Worcester though and we hope you have settled in well. With best wishes from all of us. ...

“Overall excellent service...”

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May 29,2021
Minithumbup
Maria
By: 'Jack'
May 29,2021
2 people found
this helpful
The team at Northwood have always been quick to respond via email to any queries we have had, and have been quick to organise a resolution to any issues with the property when necessary....
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“Northwood were friendly, helpful and effective...”

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May 28,2021
Minithumbup
Paul
By: 'Stephen'
May 28,2021
0 people found
this helpful
Northwood were friendly, helpful and effective in achieving our sale. Paul Surtees provided good local knowledge, and moved the sales process forward with tact and persistence. Our thanks to Northwood and to Paul....
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“The service is very responsive and the people......”

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May 28,2021
Minithumbup
By: 'GURMIT SINGH GILL'
May 28,2021
0 people found
this helpful
The service is very responsive and the people are very helpful, I am very pleased with the service. My main contact is Sarah who even takes calls in her own time....
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“Outstanding service levels...”

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May 28,2021
Minithumbup
By: 'Jack'
May 28,2021
2 people found
this helpful
Excellent communication which is friendly and informative. Email communication second to none with prompt delivery of actions. All round excellent attitude about what they do....
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“Great Service...”

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May 28,2021
Minithumbup
Robert
By: 'Matthew'
May 28,2021
2 people found
this helpful
We have just bought a property to let and chose Northwood Worcester after a friend recommended them. Firstly, dealing with Lauren and Rob has been a pleasure. Quick and efficient service and, most importantly, doing what they said they'd do when they said they'd do ...
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“Very good service, good communication, positi......”

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May 28,2021
Minithumbup
Ruth
Joanne
By: 'Magdalena'
May 28,2021
0 people found
this helpful
Very good service, good communication, positive attitude, It was pleasure work with her. If you look the best agent. Ruth is the best....
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“Highly recommended....”

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May 28,2021
Minithumbup
Maria
Robert
By: 'Loro'
May 28,2021
1 people found
this helpful
Highly recommended. Very helpful throughout the whole process and responded very quickly to any concerns I had. Maria was in contact with me throughout and was very friendly and helpful. My precious estate agents were being difficult with sending over information and Northwood helpful me ...
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“Thank you very much ?to the Northwood team t......”

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May 28,2021
Minithumbup
Lily
Hannah
By: 'Gus & Flo'
May 28,2021
0 people found
this helpful
Thank you very much ?to the Northwood team to make everything easy for us. I recommend them, they are very professionals....
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“Elise was helpful, knowledgable and efficient......”

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May 28,2021
Minithumbup
Elise
By: 'Helen'
May 28,2021
0 people found
this helpful
Elise was helpful, knowledgable and efficient. We had issues with my solo tire and she dealt with this brilliantly and kept me calm. Thank you for everything....
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By: Elise
May 29, 2021
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My absolute pleasure. Hope you are settling in and enjoying your new home ...

“Great Service - thank you!...”

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May 28,2021
Minithumbup
Robert
By: 'Laura Ann Schirrmacher'
May 28,2021
1 people found
this helpful
I have rented my flat through Northwood for 4 years now. From the start they were clear on the process and guided me through it. Through the whole Covid pandemic, the team were extremely helpful on what this meant for me as a landlord. As far ...
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“Highly Recommended, great service...”

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May 27,2021
Minithumbup
By: 'lisac'
May 27,2021
0 people found
this helpful
Highly Recommended, Lucy was very attentive, always at the end of the phone and extremely good at her job, my house sold within a week at full asking price, which i was incredibly happy about. very knowledgeable and i would use them again should i ...
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“I had great customer service and all my quest......”

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May 27,2021
Minithumbup
By: 'Araz'
May 27,2021
0 people found
this helpful
I had great customer service and all my questions were answered by Lorraine Miles. thank you so much. everything went very fast and accurate....
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“This is the 2nd property I have rented with N......”

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May 27,2021
Minithumbup
By: 'Robert'
May 27,2021
0 people found
this helpful
This is the 2nd property I have rented with Northwood, I have chosen to re rent with them due to my positive past experiences. The whole team are very helpful, my property manager Juliette, and Fiona at receptionist are great...
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“Great Result From Two Sales...”

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May 27,2021
Minithumbup
By: 'Bernard'
May 27,2021
0 people found
this helpful
I am a joint executor for the estate of a cousin who passed away in December 2020. We used Northwood for the sale of two residences in Ashford. As the first property was already mid-sale at the time of death, we had to halt the sale ...
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“Fantastic!!!...”

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May 27,2021
Minithumbup
Davinia
Anita King
By: 'Mike'
May 27,2021
0 people found
this helpful
Northwood have been brilliant from the first conversation with Graham to arrange a viewing. The help, advice and assistance I received from Anita and Amanda during the application process was first class. Since picking the keys up from Davinia, I have always been welcomed with ...
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“Matt was really helpful and very knowledgable......”

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May 27,2021
Minithumbup
Matthew
By: 'Ilona'
May 27,2021
0 people found
this helpful
Matt was really helpful and very knowledgable of the property. He was happy to answer all questions and provided a lot of information....
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“She was the only one that give us hope that t......”

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May 26,2021
Minithumbup
Melanie Howarth
By: 'Oana'
May 26,2021
0 people found
this helpful
She was the only one that give us hope that the mortgage will pe approved.Very nice experience,very professional and quick.Thank you again Melanie xx....
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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Northwood