Northwood
4.8/5, 6250 reviews
95% recommended
97% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2019 62 2451 205 783 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS
Latest Properties
Images & Videos

“A very positive experience overall. Very help......”

Share on :
Sep 09,2019
Minithumbup
By: 'Alex Sankey'
Sep 09,2019
0 people found
this helpful
A very positive experience overall. Very helpful staff who worked hard to find the right property at the right time....
read full review
Was this helpful? Yes

“Northwood has been amazing. Both warm and pro......”

Share on :
Sep 09,2019
Minithumbup
By: 'Bart van Malssen'
Sep 09,2019
0 people found
this helpful
Northwood has been amazing. Both warm and professional. We just came from a really bad experience in our previous home, and wanted to make sure that our new letting agency (and landlords) would be approachable, professional, and fair. From the moment we walked in, we ...
read full review
Was this helpful? Yes

“Excellence - Donna Barnes and the Team at Northwood (Mickl......”

Share on :
Sep 07,2019
Minithumbup
Donna
Maryanne
By: 'David de Silva'
Sep 07,2019
2 people found
this helpful
Donna Barnes and the Team at Northwood (Micklegate) York have been most efficient and helpful in resolving a recent technical issue relating to the EPC rating of one of my properties. Despite it needing different attempts, Donna resolved the matter to ensure the EPC rating ...
read full review
Was this helpful? Yes
By: Donna Barnes
Sep 09, 2019
View all comments (1)
Thank you for your feedback, we take great pride in ensuring all our properties are well looked after and meet the required standards for letting. ...

“Renting a property with Northwood has been a ......”

Share on :
Sep 06,2019
Minithumbup
By: 'Catherine Howard'
Sep 06,2019
0 people found
this helpful
Renting a property with Northwood has been a really good experience and really easy going. The team are all really helpful and outgoing. Thankyou all very much and we will definitely recommend Northwood....
read full review
Was this helpful? Yes

“Helpful staff, always polite and pleasant. No......”

Share on :
Sep 06,2019
Minithumbup
Rebecca
By: 'Paul Wait'
Sep 06,2019
0 people found
this helpful
Helpful staff, always polite and pleasant. Nothing is too much trouble! Rebecca has undertaken most of the inspections and the checkout. She is personable, professional and polite....
read full review
Was this helpful? Yes

“I met Lily who was so warm and friendly and t......”

Share on :
Sep 06,2019
Minithumbup
Lily
By: 'A'
Sep 06,2019
0 people found
this helpful
I met Lily who was so warm and friendly and took her time showing me around which I found refreshing because other lettings agents I've met have been quite lad-like and want you in and out quickly. She even took the time to chat afterwards ...
read full review
Was this helpful? Yes

“I can't recommend Northwoods enough! The wond......”

Share on :
Sep 05,2019
Minithumbup
By: 'Madeleine Simkins'
Sep 05,2019
0 people found
this helpful
I can't recommend Northwoods enough! The wonderful Mark & Gavin have gone above and beyond for us selling our house and have also sold my parents house. They work incredibly hard, and I had many estate agents come to view our house in the beginning but ...
read full review
Attachments

Review file
Review file
Review file
Review file
Was this helpful? Yes

“A very responsive letting agency..repairs car......”

Share on :
Sep 05,2019
Minithumbup
Harriet
By: 'MR JOSEPH D HOPKINS'
Sep 05,2019
1 people found
this helpful
A very responsive letting agency..repairs carried out quickly and efficiently. I've happily been in my current property for 2 years and look forward to many more with Northwood.. I would and have recommended to my friends...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Sep 05,2019
Minithumbup
By: 'Marie'
Sep 05,2019
0 people found
this helpful
We work closely with Northwood & they are a pleasure to deal with. Information provided is accurate & never a problem ....
read full review
Was this helpful? Yes
By: Matthew Pullinger
Sep 05, 2019
View all comments (1)
Many thanks for this review it means a great deal to the team, best regards Matt Pullinger ...

“Very helpful, replies were quick and all ques......”

Share on :
Sep 04,2019
Minithumbup
Lily
By: 'jack price-darbyshire'
Sep 04,2019
0 people found
this helpful
Very helpful, replies were quick and all questions answered. Key were collected promptly making moving in as stress free as possible. Also received a welcoming letter to our new house which was a very nice touch. Would recommend to a friend....
read full review
Was this helpful? Yes

“Northwood were really good, they fixed issues......”

Share on :
Sep 04,2019
Minithumbup
By: 'Sam Lee'
Sep 04,2019
0 people found
this helpful
Northwood were really good, they fixed issues quickly and were very helpful. I particularly liked their online maintenance reporting system which meant that we could report anything 24/7 and not have to wait for Monday morning. The contractors they sent round were always professional and careful ...
read full review
Was this helpful? Yes

“Awful service stay clear...”

Share on :
Sep 04,2019
Minithumbdown
By: 'Ricardo Rafael'
Sep 04,2019
0 people found
this helpful
Right, so where should i start? I've rented a property through northwood and what a nightmare experience it was been until the end, to start with on the day I went to sign the tenancy agreement and pick up the key no one was aware ...
read full review
Was this helpful? Yes
By: Ricardo
Sep 05, 2019
View all comments (2)
Paul, My departure of the property had nothing to do with any rents in arrears but to your poor services, and sending me a letter asking for the property in October after I had given you my leaving notice by email, no matter how many times you say I didn't sent anything I have already forwarded it to you again, sent it to you by attachment, print screen and so one, I even mentioned it on my email of the 25/06/19 to which you replied, I have to ask if you weren't aware of my leaving notice why ...

“My experience with agent is very professional......”

Share on :
Sep 03,2019
Minithumbup
Arjan
By: 'Angela Agyeman'
Sep 03,2019
0 people found
this helpful
My experience with agent is very professional and good service was delivered through out. I have actually deal with this very agent before. He is really professional and trust worthy....
read full review
Was this helpful? Yes

“Lily it's a profesionist in her job , helped ......”

Share on :
Sep 03,2019
Minithumbup
Lily
By: 'Victor'
Sep 03,2019
0 people found
this helpful
Lily it's a profesionist in her job , helped me very quickly to find all the answer for my question. I'm happy to have her like my agent.i recommend...
read full review
Was this helpful? Yes
By: Lily
Sep 03, 2019
View all comments (1)
Thank you very much for your kind words. ...

“Nothing bad to say, always a pleasant interac......”

Share on :
Sep 03,2019
Minithumbup
Louise
Jasmine
By: 'George'
Sep 03,2019
2 people found
this helpful
Nothing bad to say, always a pleasant interaction and it doesn't feel like a lot of places that are there to take their payslip home. Quick to respond to any maintenance issues with a turnaround in a matter of days. Very understanding of personal circumstances, ...
read full review
Was this helpful? Yes

“I’d recommend Northwood Bromley!...”

Share on :
Aug 31,2019
Minithumbup
Charlotte
Ally
By: 'Amanda Sutton'
Aug 31,2019
0 people found
this helpful
I’ve used Northwood for several years and am consistently impressed with their service. Rates are competitive, communication is good and I feel like my properties are in safe hands!...
read full review
Was this helpful? Yes

“Great estate agents!...”

Share on :
Aug 31,2019
Minithumbup
Wendy
By: 'HT'
Aug 31,2019
0 people found
this helpful
I rented with Northwood Derby for 14 months and from the very beginning thought they were great estate agents. They always responded to emails ASAP and answered all questions asked. The application process was quick and easy to follow and I always had lovely customer service ...
read full review
Was this helpful? Yes
By: Wendy Richards
Aug 31, 2019
View all comments (1)
Thank you very much for your kind comments. We strive to go over and above to make your lettings experience with us a positive one. Wishing you all the best for the future. ...

“Friendly and Efficient...”

Share on :
Aug 31,2019
Minithumbup
Cathy
By: 'SteveRimmer'
Aug 31,2019
0 people found
this helpful
Cathy has been fantastic in helping us through the buying process. She has been in contact on a regular basis and really helped out when it looked like the sale would fall through by renegotiating with the sellers. Cathy, and all the girls in the ...
read full review
Was this helpful? Yes

“Ally and Charlotte have been great! Made rent......”

Share on :
Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'MR W'
Aug 31,2019
0 people found
this helpful
Ally and Charlotte have been great! Made renting a really easy and would recommend them to anyone in the market!...
read full review
Was this helpful? Yes

“I cannot speak highly enough of the work and ......”

Share on :
Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'Owner'
Aug 31,2019
0 people found
this helpful
I cannot speak highly enough of the work and effort that Charlotte and Ally put into looking after and managing our property. Nothing is too much and they are always professional and polite. Their recommendations for tradespeople are always spot on....
read full review
Was this helpful? Yes

“Kirsty Marie was fab....”

Share on :
Aug 31,2019
Minithumbup
By: 'Krista Louise Scott'
Aug 31,2019
0 people found
this helpful
Kirsty Marie was very accommodating to me and met me at the property after I missed the I initial viewing by miscommunications. She was very helpful, friendly and had a real sense of enthusiasm for the property which helped me to visualise myself there, to ...
read full review
Was this helpful? Yes
By: Fiona Bradbury
Sep 03, 2019
View all comments (1)
Hi Krista, thank you for taking the time to write such a positive review. We are so pleased that Kirsty Marie was able to help you see yourself living in the property that you have applied for. ...

“Everyone i dealt with at Northwood made the w......”

Share on :
Aug 31,2019
Minithumbup
Robert
Sarah
By: 'Ben Clewer'
Aug 31,2019
0 people found
this helpful
Everyone i dealt with at Northwood made the whole process very easy from start to finish. Always polite when in communication and efficient at replying to enquires. Would recommend to anyone........
read full review
Was this helpful? Yes

“Professional and Proactive...”

Share on :
Aug 31,2019
Minithumbup
Rena
By: 'Andrew Roberts'
Aug 31,2019
0 people found
this helpful
We have used Northwood to rent our property out for a number of years and also for a number of tenants. We have always found them to be proactive, professional and very organised. I wouldnt hesitate in recommending the services of Northwood....
read full review
Was this helpful? Yes

“This Lady is simply are best. When I contact ......”

Share on :
Aug 31,2019
Minithumbup
Charlotte
By: 'Belinda Somuah'
Aug 31,2019
0 people found
this helpful
This Lady is simply are best. When I contact them they quickly respond and keep you updated if needed. I have been Northwood for almost 3years now and I don't remember a time that I to follow up anything as will make sure what the ...
read full review
Was this helpful? Yes

“Always ready to meet the needs of the tenant ......”

Share on :
Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'Royal Disi'
Aug 31,2019
0 people found
this helpful
Always ready to meet the needs of the tenant . Very helpful. I will recommend your services over and over again...
read full review
Was this helpful? Yes

“Excellent service. Always cooperative. Answe......”

Share on :
Aug 31,2019
Minithumbup
Lily
By: 'Swapna'
Aug 31,2019
0 people found
this helpful
Excellent service. Always cooperative. Answered all my queries without hesitation. Excellent service. Always cooperative. Answered all my queries without hesitation....
read full review
Was this helpful? Yes

“We have rented our property through Northwood......”

Share on :
Aug 31,2019
Minithumbup
Joana Ursica
By: 'Annette purcell'
Aug 31,2019
0 people found
this helpful
We have rented our property through Northwood's for over 7 years, and have had an excellent service throughout. The girls have always been professional and efficient - I wouldn't hesitate to recommend them. Thankyou...
read full review
Was this helpful? Yes

“helpful staff at Northwood Leicester. Nothing......”

Share on :
Aug 31,2019
Minithumbup
Gosia Prazeniak
By: 'Lukesimpson'
Aug 31,2019
0 people found
this helpful
helpful staff at Northwood Leicester. Nothing difficult for them, lots of other agents should learn from them and they are very supportive...
read full review
Was this helpful? Yes

“I have always found Jonathan of Northwood, Wo......”

Share on :
Aug 31,2019
Minithumbup
Jonathan
By: 'Sarah Woodward'
Aug 31,2019
1 people found
this helpful
I have always found Jonathan of Northwood, Worcester, to be very professional, helpful and very knowledgeable about the Letting Industry and the Letting Laws. I have used Northwood for 13 years. Before I went onto the Platinum Scheme (which is the guaranteed rental fee each month, ...
read full review
Was this helpful? Yes

“Rob let a property to me early this year and ......”

Share on :
Aug 31,2019
Minithumbdown
Robert
Harriet
By: 'Sunnie Moore'
Aug 31,2019
0 people found
this helpful
Rob let a property to me early this year and my experience with him and Harriet was fantastic. They were so professional yet personable. They made me feel totally relaxed in a highly stressful situation. Everything was done efficiently and quickly. Very happy....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


As Seen On

Get in touch with

Northwood