Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2446 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Super efficient...”

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Jun 18,2019
Minithumbup
By: 'Seanyboy'
Jun 18,2019
0 people found
this helpful
The whole letting process was smooth and straightforward. No complaints at all. Full marks to Jade Keogh who dealt with the viewing and check-in. She was knowledgeable, punctual and very friendly. All round super efficient!...
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Comment on agent fees
No fees payable except for the credit referencing,
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“Very friendly, helpful and professional...”

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Jun 17,2019
Minithumbup
By: 'Creview'
Jun 17,2019
0 people found
this helpful
Jade made time in her schedule to find me a property which matched what I needed. When one place wasn't quite what I was looking for she quickly found another one and got me in to see the property as soon as humanly possible. Jade ...
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n/a
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“OUTSTANDING Service...”

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Jun 17,2019
Minithumbup
By: 'Agatha O'
Jun 17,2019
0 people found
this helpful
Honestly one of the best estate agents I have dealt with! James has been incredibly helpful! He wasted to time in finding me an amazing property within my budget. Speedy responses to emails and is always on hand to help if you need it....
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Comment on agent fees
Good
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By: James Pearson
Jun 17, 2019
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Thank you Agatha for your kind words. It was a pleasure to be able to help you! ...

“Miss K Weller...”

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Jun 17,2019
Minithumbup
By: 'K Weller'
Jun 17,2019
0 people found
this helpful
Very quick to respond and very helpful. They got me into a beautiful flat in a quiet area which is much suited to my needs. Always very friendly and efficient over the phone. All members of the team showed dedication to the cause and went ...
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“Very helpful...”

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Jun 17,2019
Minithumbup
By: 'Eleanor'
Jun 17,2019
0 people found
this helpful
We were not in an easy situation trying to move my parents and Jade went over and beyond helping us. Very easy to deal with and helpful....
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“Brilliant help throughout!...”

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Jun 17,2019
Minithumbup
Jaime
By: 'Lewis Touhig'
Jun 17,2019
0 people found
this helpful
First property I've moved into, therefore needed a lot of help throughout, and whenever we needed help with anything, Jamie was always willing to help us when we needed her. Very good at what she does!...
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Comment on agent fees
Good
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By: Jaime Armstrong
Jun 19, 2019
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Hi Lewis, i hope you're all settled in well! Many thanks for your kind words! ...

“Jamie...”

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Jun 17,2019
Minithumbdown
By: 'Shannon'
Jun 17,2019
0 people found
this helpful
Recently started to rent my first house and I cannot thank Jamie enough for all her help and support! So down to earth felt like I was just talking to a friend! Always did absolutely above and beyond to help in every situation, keep us ...
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“Positive...”

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Jun 17,2019
Minithumbup
Duncan
By: 'Lady'
Jun 17,2019
0 people found
this helpful
Despite having a hiccup with the lease, Duncan was positive that we would find a solution so that all parties would be happy. Took a while, but the sale completed successfully!...
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Comment on agent fees
Good
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By: Duncan Burge
Jun 18, 2019
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Many thanks for the 5 star review. ...

“Great, friendly service....”

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Jun 16,2019
Minithumbup
Duncan
Stuart
By: 'P H'
Jun 16,2019
0 people found
this helpful
Very helpful and supportive through a very long and complex buying process. Kept us in the loop and was always very accommodating....
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By: Duncan Burge
Jun 17, 2019
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I am so pleased that we got there in the end - perseverance pays! ...

“Great experience...”

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Jun 15,2019
Minithumbup
By: 'Nikki'
Jun 15,2019
0 people found
this helpful
Jade was friendly, helpful, accommodating and made our moving in process very easy. Right from viewing the property for the first time to getting the keys and moving in, Jade made sure we had all the information we needed and that we were 100% happy with ...
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Comment on agent fees
Good
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“Excellent and stress free...”

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Jun 15,2019
Minithumbup
By: 'Natasha'
Jun 15,2019
0 people found
this helpful
Excellent service, thank you Jade you were amazing. Quickest turnaround to getting our house sorted. Thank you for the amazing service....
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“Very helpful and professional...”

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Jun 14,2019
Minithumbup
Ellie-May
By: 'Mrs B'
Jun 14,2019
0 people found
this helpful
Although, unfortunately my property has not been sold, I have had very helpful and professional service from both Ellie-May and Joanne....
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“Very helpful...”

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Jun 14,2019
Minithumbup
By: 'Orangzeb'
Jun 14,2019
0 people found
this helpful
Jade was very helpful and moved me into my new property quickly, always answered any questions Thank you jade for your help...
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Comment on agent fees
Good
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“I have rented the flat that I wanted...”

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Jun 14,2019
Minithumbup
Arjan
Zayaan
By: 'Niki'
Jun 14,2019
0 people found
this helpful
The agent manageged to pursuade the landlady to change her mind and to accept me as a tenant. I can now move in to the flat I wanted....
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“Thank you Northwood...”

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Jun 14,2019
Minithumbup
By: 'Darren M'
Jun 14,2019
0 people found
this helpful
Big thanks for the excellent relationship I had with the fantastic staff at Northwood. Not rented for 20+ years but the process was made easy and pleasant by the fantastic staff there. Any problems or repairs sorted straight away and common sense and flexibility. Really working ...
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Comment on agent fees
Fair
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“Great team...”

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Jun 14,2019
Minithumbup
Charlotte
Ally
By: 'Sharon'
Jun 14,2019
0 people found
this helpful
Been with Northwood for over 3 years now. Any issues I have Charlotte is always so helpful and gets things sorted ASAP. Charlotte and Ally are so professional and run a great team...
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“Guaranteed rent...”

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Jun 13,2019
Minithumbup
Lucy
Tina
By: 'Barker'
Jun 13,2019
0 people found
this helpful
We are moving abroad and took the guaranteed rent option with Northwood. A tenant was found quickly and everything taken care of for us...
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“Jade Keogh...”

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Jun 13,2019
Minithumbup
By: 'Bill Seale'
Jun 13,2019
0 people found
this helpful
At all times dealing with Jade was a pleasure. When she said she would do something, it was done and an Email would be with me in just minutes. She negotiated the letting of my house in the most positive way, getting a good deal ...
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Comment on agent fees
Northwood's management fees are standard, I have no problem with that.
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“Outstanding...”

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Jun 12,2019
Minithumbup
By: 'GL'
Jun 12,2019
0 people found
this helpful
Northwood are a very professional and reliable estate agency, they corresponded with me throughout all my property searching helping me find the best property for me and my daughter. Their staff are very reliable and kind either on the phone or face to face. I ...
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Comment on agent fees
Good
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“Recommend them without reserve...”

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Jun 11,2019
Minithumbup
By: 'MW'
Jun 11,2019
1 people found
this helpful
I have dealt with other Agents with mixed experience. Northwood's advertisement was accurate and detailed. I have found them helpful, the staff are very positive, professional & personable making the rental of my current abode a relaxed and easy experience I could recommend them without reserve....
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“Professional and Friendly...”

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Jun 11,2019
Minithumbup
By: 'Deirdre'
Jun 11,2019
0 people found
this helpful
We've had a great experience with Northwood. The staff are professional and friendly. Alex always responds to emails quickly and efficiently....
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“terminus road...”

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Jun 11,2019
Minithumbup
Jack
By: 'Daryl'
Jun 11,2019
0 people found
this helpful
just like to say a massive thankyou to Jack who has really helped us achieve the property we both wanted in me and my girlfriend. Great person very helpful and a pleasure for your business. Cheers...
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Comment on agent fees
great
Was this helpful? Yes
By: Joanna Diamond
Jun 17, 2019
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Hi Daryl, Thank you for your positive feedback for Jack, one of our Lettings Administrators, at Northwood. We have made sure that he has seen your review and is aware of your comments. Its always good to get feedback for motivation and to know you are doing a good job. Thank you. ...

“'Smooth sailing'...”

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Jun 10,2019
Minithumbup
By: 'Jenny'
Jun 10,2019
0 people found
this helpful
Fabulous service from start to finish. Simon and his team sold my property in just over a week to a lovely couple. From offer to completion it only took 2 months and no hiccups on the way. The team at Drayton kept me informed at all ...
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Comment on agent fees
Competitive fees than other mainstream high street agents.
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“Very helpful...”

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Jun 10,2019
Minithumbup
By: 'Nacho'
Jun 10,2019
1 people found
this helpful
She kept the new keys for us until we got back from holidays on Sunday and she was available for us on her day off. We are very grateful....
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“First Viewing Sale...”

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Jun 10,2019
Minithumbup
By: 'Zahid'
Jun 10,2019
1 people found
this helpful
Lindsey has been pleasant to deal with, responded to enquiries in a timely manner and has been very supportive through out the marketing process of our property. We were very impressed by an offer after the first viewing, we either sold it amazingly cheap or ...
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N/A
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“Fast & Efficient!...”

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Jun 10,2019
Minithumbup
Lucy
By: 'Dan S'
Jun 10,2019
0 people found
this helpful
Very happy with the service. Always receive a fast response with my requests so very happy in this respect. In particular, the correspondence is always friendly and this does make a big difference. Keep up the good work!...
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Comment on agent fees
The Agent's fees are low compared to others so well worth it.
Was this helpful? Yes
By: Northwood Northampton
Jun 11, 2019
View all comments (1)
We really appreciate you taking the time to write us a 5 star review. we like to ensure all queries and issues are dealt with effectively and in a timely manner. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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