Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Both Paul and Livvi were excellent and I wou......”

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Mar 15,2021
Minithumbup
Paul
Livvie
By: 'Dave'
Mar 15,2021
1 people found
this helpful
Both Paul and Livvi were excellent and I would recommend them to anyone who asked me. Thank you to you both....
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“Our agent Kim was truly professional and hone......”

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Mar 15,2021
Minithumbup
By: 'Lucio Amortegui'
Mar 15,2021
0 people found
this helpful
Our agent Kim was truly professional and honest with everything related to the property and diligent with the paperwork. Very helpful....
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“Superb service from Simon Bell & team!...”

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Mar 13,2021
Minithumbup
By: 'Jo'
Mar 13,2021
0 people found
this helpful
Superb service.! My family cannot thank Simon Bell and his team enough. To say Simon went the extra mile is an understatement. Professional but most of all understanding of the fears of an older generation selling a property after nearly 50 years & taking the extra time ...
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“Friendly and attentive service...”

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Mar 13,2021
Minithumbup
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Samuel Jeffries
By: 'Eve'
Mar 13,2021
0 people found
this helpful
Both Sam and Giovanni provided a friendly and attentive service - answering any questions we had - thanks for a smooth application and move-in process!...
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“Excellent agents, very helpful and friendly! ......”

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Mar 13,2021
Minithumbup
By: 'Rachael'
Mar 13,2021
0 people found
this helpful
Excellent agents, very helpful and friendly! Would highly recommend them and would love to use their services for any future renting!...
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“Excellent experience buying a flat through No......”

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Mar 12,2021
Minithumbup
By: 'Suzanne'
Mar 12,2021
0 people found
this helpful
Excellent experience buying a flat through Northwood. Alex was very professional and responsive and went out of his way to think outside the box. Couldn't be happier with the level of service....
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“We had a great deal of support and help in bu......”

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Mar 11,2021
Minithumbup
Paul
Livvie
By: 'Richard'
Mar 11,2021
1 people found
this helpful
We had a great deal of support and help in buying our property. Due to the Covid situation things did get delayed as expected but Paul Surtees handled things with a great deal of calmness and professionalism. When we wanted to come and see the ...
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“I highly recommend Northwood agency. Particul......”

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Mar 11,2021
Minithumbup
Joanna
By: 'Joanna'
Mar 11,2021
0 people found
this helpful
I highly recommend Northwood agency. Particulary Joanna , she takes care of everything and is very helpful. Superb. I am happy with this agency always available and professional....
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“All staff have been so helpful with everythin......”

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Mar 10,2021
Minithumbup
Adam
By: 'Shakeela'
Mar 10,2021
2 people found
this helpful
All staff have been so helpful with everything throughout the three years i have been with them. Could not recommend them enough! When looking for properties in future I most definitely will go straight to Northwood. Thankyou so much for making my life easier!...
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“Holly and Northwoods...”

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Mar 10,2021
Minithumbup
Holly
By: 'Patrick'
Mar 10,2021
0 people found
this helpful
Holly has been very professional and helpful in all my dealings with Northwoods. She recently arranged for a new boiler to be fitted, which was installed very quickly. Thank you!...
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By: Adrian
Mar 30, 2021
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Hello Patrick. Holly is a wonderful asset to our team, and I know she will be extremely pleased by your review. I am delighted to hear all went well and in good time. We all appreciate your continued support. ...

“It was a pleasure to deal with Elise during o......”

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Mar 10,2021
Minithumbup
Elise
By: 'Rosemary'
Mar 10,2021
0 people found
this helpful
It was a pleasure to deal with Elise during our house sale. We were kept well informed throughout the process. She was very competent, efficient and always very pleasant . I don’t hesitate in recommending Elise to any future vendors....
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By: Elise
Mar 11, 2021
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Thank you Rosemary for such a lovely review. It was my absolute pleasure to help you with the sale of your property! ...

“I am really pleased with the service I receiv......”

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Mar 10,2021
Minithumbup
By: 'Anthony'
Mar 10,2021
0 people found
this helpful
I am really pleased with the service I received through Northwood, from Giovanni. All my questions were answered and the whole process was smooth. Thank you....
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“Been with Northwood for over 10 years...”

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Mar 10,2021
Minithumbup
Joana Ursica
By: 'Michael'
Mar 10,2021
0 people found
this helpful
Been with Northwood for over 10 years firstly with Mel so they must be doing something right. Always found them very professional and helpful. Special mention for Joana and the maintenance team who always go the extra mile to support any issues....
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“Very supportive when dealing with tenants face to face and via email....”

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Mar 09,2021
Minithumbup
Lottie
By: 'K.Coles'
Mar 09,2021
2 people found
this helpful
Very supportive when it comes to communication between landlord and tenants. Responsive in emails and informative. Reliable when interacting with tenant and expressing contractual obligations. Nice and easy to talk to....
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“Very pleased with your quick response regardi......”

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Mar 09,2021
Minithumbup
Louise
By: 'Nelu Roman'
Mar 09,2021
9 people found
this helpful
Very pleased with your quick response regarding my enquiry about the date of paying my rent. Thank you for your help....
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“The agent :)He was so kind and he explained ......”

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Mar 09,2021
Minithumbup
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Samuel Jeffries
By: '조소현'
Mar 09,2021
0 people found
this helpful
The agent :) He was so kind and he explained everything to me when I asked lots of questions to him. And there was a problem about my apartment, but I could solve it easy,because he gave me the information. And if there was no ...
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“Walters were fantastic from the beginning. I ......”

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Mar 08,2021
Minithumbup
Elise
By: 'Ruth'
Mar 08,2021
1 people found
this helpful
Walters were fantastic from the beginning. I have used estate agents in the past and they were the best of all of them in every aspect. They were knowledgeable, kept you up to date with progress and gave me every confidence that they were the ...
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By: Elise
Mar 23, 2021
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The Team at Walters - Thank you so much for your fantastic comments ...

“Leasehold Sale...”

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Mar 08,2021
Minithumbup
By: 'Karen'
Mar 08,2021
0 people found
this helpful
We recently sold our leasehold flat with Northwood. Alex was the most informative and professional valuer that came round (we'd also bought the property off them years ago) so we were confident Northwood were the right choice. The Sales process was less than smooth (through ...
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“Professional and friendly service...”

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Mar 05,2021
Minithumbup
Joanne
By: 'Dickson'
Mar 05,2021
0 people found
this helpful
Professional and friendly service I highly appreciate the service of Ms. Joanne Smith who is responsive, friendly and professional. She arranged property viewing for me promptly upon request. This is important because clients are always eager to view the properties very soon which they are ...
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“Excellent. Paul from Tilehurst office is bril......”

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Mar 05,2021
Minithumbup
Paul
Livvie
By: 'Elena'
Mar 05,2021
1 people found
this helpful
Excellent. Paul from Tilehurst office is brilliant. Highly recommended. Very smooth selling process. If there were any problems he was the first one to act on it....
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By: Mitch Mitchison
Mar 08, 2021
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Thanks Elena. I'm pleased to hear Paul and the team looked after you. ...

“Effortless...”

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Mar 05,2021
Minithumbup
By: 'Hugh'
Mar 05,2021
0 people found
this helpful
Sarah was a fantastic help and very honest about all things that needed to be mentioned. Easy process, clear communication and quick response to emails from the office made the application process effortless....
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“Northwoods, Edinburgh...”

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Mar 04,2021
Minithumbup
By: 'Margaret'
Mar 04,2021
0 people found
this helpful
We approached Northwoods to find a tenant for our flat, which they did with just two weeks between the day of the initial meeting to the date of the tenant moving in. We were especially impressed with the inventory, very detailed and including many photographs, ...
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“Holly has been fantastic through out the whol......”

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Mar 04,2021
Minithumbup
Holly
By: 'Leanne'
Mar 04,2021
1 people found
this helpful
Holly has been fantastic through out the whole process, she has gone above and beyond and after dealing with other letting agents in Lincoln i would recommend Holly & Northwoods to anybody....
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Was this helpful? Yes
By: Adrian
Mar 05, 2021
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Hi Leanne It is rewarding the hear that Holly was so helpful during your application process. Holly thrives on providing such a service and is a real benefit to Northwood. We hope you enjoy your new home; Holly will be your direct contact if you have any other questions. Regards ...

“I applied for house to rent as soon as come o......”

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Mar 04,2021
Minithumbdown
By: 'Alicja'
Mar 04,2021
0 people found
this helpful
I applied for house to rent as soon as come on the market been rushing with filling all my paperworks my application been sent off I was the first and only customer for the flat. When almost in the end the agent informed me that ...
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“Holly...”

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Mar 04,2021
Minithumbdown
Holly
By: 'sophie'
Mar 04,2021
0 people found
this helpful
Holly has been extremely helpful throughout this whole process and I would highly recommend her to anybody looking to rent in the area....
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Was this helpful? Yes
By: Adrian
Mar 05, 2021
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Hello Sophie Thank you for leaving Holly such a positive review. I know how delighted Holly with be by your feedback. I hope the move-in goes well and you enjoy living in your new home. Regards ...

“I have always found Holly to be very efficien......”

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Mar 03,2021
Minithumbup
Holly
By: 'Nigel smith'
Mar 03,2021
1 people found
this helpful
I have always found Holly to be very efficient and to have my best interests at heart and always very eager to deal with any issues that may crop up. I would recommend Holly to any landlord....
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By: Adrian
Mar 05, 2021
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Dear Nigel Thank you for taking the time out of your schedule to leave Holly such a positive review. We strive for great customer service, and I know that Holly will be delighted with be by your feedback ...

“I have dealt with different estate agents in ......”

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Mar 02,2021
Minithumbup
Holly
By: 'SStephenson'
Mar 02,2021
1 people found
this helpful
I have dealt with different estate agents in the past, Northwood Lincoln have definitely been the best so far. Holly over saw my move from application until after move in, she was professional, polite and helpful at all times. Holly was fast to respond to ...
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Was this helpful? Yes
By: Adrian
Mar 05, 2021
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Many thanks for taking the time to submit your kind review. I know Holly and the team will be thankful for your kind comments and feedback ... ...

“Very supportive and knowledgeable!...”

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Mar 02,2021
Minithumbup
Dean
By: 'Micky'
Mar 02,2021
0 people found
this helpful
I was very nervous about the whole process of moving and signing a new tenancy, and it was ably managed by Dean, and I knew where everything was at every step of the way. Dean is a credit to Northwood, and I’m really grateful ...
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“Crystal has been great throughout us renting ......”

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Mar 02,2021
Minithumbup
Crystal
By: 'Rebecca Lester'
Mar 02,2021
0 people found
this helpful
Crystal has been great throughout us renting a property with Northwood and Walters. Any problems we had she was there to help us. Very happy with the service we received....
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By: Crystal
Mar 02, 2021
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Hello Rebecca, many thanks for taking the time to leave a review, it is very much appreciated. Enjoy your new home & we look forward to building a relationship with you. Much thanks from all At Northwoods. ...

“Problem tenant...”

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Mar 02,2021
Minithumbup
By: 'Kerry Harbour'
Mar 02,2021
1 people found
this helpful
Today we experienced a problem with the tenant currently renting my parents property. The problem was quickly solved by the help of two employees at your Hereford branch Tim and Leandra. Very happy with the outcome....
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By: Shaun Grantham
Mar 03, 2021
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Thank you enormously for the feedback. It means a lot to our staff as they do work hard to try and deliver the best service. I’m glad your particular concern was dealt with well. ...

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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Northwood