Northwood
4.8/5, 6585 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood UK | Estate Agents | Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2115 59 2611 204 824 9 419 6 291 47
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I rented out my house through Northwood in Lu......”

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Oct 28,2019
Minithumbup
By: 'Bev Davidson'
Oct 28,2019
0 people found
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I rented out my house through Northwood in Luton under their Guaranteed Rental Scheme because I wanted stress free renting as I've had quite a few problems with tenants in the past. I'm so pleased I did. They really do make the whole experience stress ...
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“Great service and kept us informed all of the......”

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Oct 28,2019
Minithumbup
Laura
Leah
By: 'Tony Botteley'
Oct 28,2019
0 people found
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Great service and kept us informed all of the way. The whole process was efficient and timely and the service provided gave me great comfort....
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“Big thanks to Rena Cathy & Kirsten for all th......”

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Oct 28,2019
Minithumbup
Kirsten
Cathy
By: 'Mrs Price'
Oct 28,2019
0 people found
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Big thanks to Rena Cathy & Kirsten for all their help finding me a new tenant. Efficient friendly service. Highly recommended. Thanks again ladies...
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“I've only been with Northwood for a few month......”

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Oct 28,2019
Minithumbup
By: 'Kelly'
Oct 28,2019
0 people found
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I've only been with Northwood for a few months but so far they have been great. My property manager Juliet has been friendly, efficient and professional and any problems have always get sorted right away...
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By: Matthew Pullinger
Oct 28, 2019
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Many thanks for your review, we really appreciate this feedback and it means so much to us all. Best regards Matt Pullinger ...

“I would definitely recommend Northwood Romfor......”

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Oct 28,2019
Minithumbup
By: 'Jan Clancy'
Oct 28,2019
0 people found
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I would definitely recommend Northwood Romford. They were extremely helpful In all aspects of letting out my property. I have always let out my property my self, but felt under the current climate I definitely needed some help. And I was recommended to use Northwood ...
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“Superb service for landlords...”

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Oct 25,2019
Minithumbup
Hannah
Matt
By: 'Mr S N K Reddy'
Oct 25,2019
0 people found
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Excellent service from the start to finish of the letting process. The team are all very responsive and ensure that you, as the property owner, are kept fully up to date with any issues. Can't recommend them highly enough!...
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“Excellent efficient service...”

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Oct 25,2019
Minithumbup
Cathy
Kirsten
By: 'Debs Bird'
Oct 25,2019
0 people found
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Excellent efficient service from start to finish - what a lovely team! Took the stress out of the whole process and kept us up to date with everything - thanks again...
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“My experience with Northwood so far has been ......”

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Oct 25,2019
Minithumbup
By: 'Kathryn Eccles'
Oct 25,2019
1 people found
this helpful
My experience with Northwood so far has been excellent . All communications have been very clear from the onset . I started off by meeting Nathan Manning the agent who showed me around the property. He was very knowledgeable and had a very friendly demeanour. It was ...
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“Extremely poor...”

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Oct 25,2019
Minithumbdown
By: 'Samantha Wall'
Oct 25,2019
0 people found
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just now Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end. Here's the story in brief: Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry ...
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By: Mr Christopher Brocklebank
Dec 05, 2019
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Dear Samantha we are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Jill Brocklebank at 729 Lincoln Road, Peterborough, PE1 3HD or peterborough@northwooduk.com and we will end ...

“Rubbish. Don't respond to emails...”

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Oct 25,2019
Minithumbdown
By: 'Anna Fir'
Oct 25,2019
1 people found
this helpful
Rubbish. Viewed a flat, was supposed to be sent an application form, it wasn't sent over. I then emailed them and they have never replied. Also, apparently a two bedroom property for rent, yet the second room wasn't big enough to fit a bed into ...
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“Good so far...”

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Oct 24,2019
Minithumbup
Hannah
By: 'D Jay'
Oct 24,2019
0 people found
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I've dealt with a number of terrible agents/management companies and Northwood isn't one of them. Responsive, helpful team. Would recommend....
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By: Lily
Oct 24, 2019
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Hi Darrien, Thank you very much for the lovely review, we are glad you are happy with our service. ...

“AMAZING...”

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Oct 24,2019
Minithumbup
Laura
By: 'Jamie Rushton'
Oct 24,2019
0 people found
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Laura has been absolutely outstanding helping me with all aspects of the arrangements I am completely new t this and she helped me through the entire process seamlessly and i literally cannot thank her enough She is a credit to be part of the team ...
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“I have been very impressed by Northwood. Simo......”

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Oct 23,2019
Minithumbup
By: 'David Bryson'
Oct 23,2019
0 people found
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I have been very impressed by Northwood. Simon has been very helpful and informative and the complete process of buying a property from this estate agent could not have been easier. I would recommend them!...
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“Very good agency,never ever had that agency l......”

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Oct 23,2019
Minithumbup
Lily
Matt
By: 'Anastasija Cvetkova'
Oct 23,2019
0 people found
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Very good agency,never ever had that agency like Northwood,never had any problems,will recomend that agency to everyone,thank you for your good job guys...
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“The ladies in the office have gone above and ......”

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Oct 22,2019
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Debbie Farnell'
Oct 22,2019
2 people found
this helpful
The ladies in the office have gone above and beyond to help us with the sale. I can't thank them enough for all their hard work...
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“Excellent customer service provided by Harrie......”

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Oct 21,2019
Minithumbup
Harriet
By: 'Dean Gallen'
Oct 21,2019
0 people found
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Excellent customer service provided by Harriet Starrs at Northwood, Worcester. Goes out of her way to provide that extra mile - always delivers and any request I make is actioned very quickly. A pleasure to deal with...
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“I was very impressed with the Northwood estat......”

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Oct 21,2019
Minithumbup
By: 'Constantin Titire'
Oct 21,2019
0 people found
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I was very impressed with the Northwood estate agents for their dedication in providing an excellent service. Lyndsey was very helpful to me with the opportunity to get all the works done in the new house. Good job guys!...
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“I would recommend...”

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Oct 20,2019
Minithumbup
By: 'Laura S'
Oct 20,2019
0 people found
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Very friendly and professional staff that were very helpful and answered all my questions at every stage of the renting process....
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“Having dealt with Northwood for a couple of y......”

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Oct 19,2019
Minithumbup
By: 'Vincent Di Palma'
Oct 19,2019
0 people found
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Having dealt with Northwood for a couple of years as my daughter is a tenant within one of their properties I can honestly say that they have always been extremely helpful and pleasant to deal with. I hope to continue to deal with their business ...
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“Well impressed with Northwood’s guaranteed re......”

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Oct 17,2019
Minithumbup
Peter
By: 'Gerard lyons'
Oct 17,2019
0 people found
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Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
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“We were pleased with the service we received ......”

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Oct 16,2019
Minithumbup
Kirsty Mead
By: 'Dan Watson'
Oct 16,2019
0 people found
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We were pleased with the service we received from Kirsty at Northwood. She always communicated well which is important to us....
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“Friendly , helpful and efficient....”

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Oct 16,2019
Minithumbdown
Lindsey Bennett
Cheryl Seymour
By: 'Michelle Carolan'
Oct 16,2019
2 people found
this helpful
I found the staff in Northwood Thorne office to be friendly and efficient. I have recently been dealing with Lindsey regarding our house purchase ,and She has been so helpful dealing with our enquiries quickly and efficiently....
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“Exceptional service from a great team!!...”

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Oct 15,2019
Minithumbup
By: 'Shaji mathew'
Oct 15,2019
0 people found
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Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
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“Very nice and friendly staff, especially Jenn......”

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Oct 15,2019
Minithumbup
Donna
By: 'Muhammad Taqi'
Oct 15,2019
2 people found
this helpful
Very nice and friendly staff, especially Jennifer has been very supportive. Gave me ample time to arrange finances and settle a few things....
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By: Jennifer Middleton
Oct 15, 2019
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Thank you for your kind words Muhammed. It has been a delight to help you secure and move into your new home. We continue to be at the end of the phone to ensure that the tenancy runs smoothly. Good luck in your new home. ...

“Great service from Alex and the team, who sho......”

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Oct 14,2019
Minithumbup
By: 'Jay'
Oct 14,2019
0 people found
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Great service from Alex and the team, who showed flexibility and were always responsive to any issues we raised. many thanks!...
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“I used this agency to find my new lovely home......”

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Oct 11,2019
Minithumbup
Maryanne
By: 'Ronnie Logue'
Oct 11,2019
2 people found
this helpful
I used this agency to find my new lovely home. And I could not have been happier with the service received. Maryanne showed me around the property and helped me fill in my application forms. Within an hour, Jennifer called and told me I had ...
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By: Jennifer Middleton
Oct 11, 2019
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Thank you for your lovely review Ronnie It is always a pleasure to help secure new homes for our applicants; helping to guide them through the process with the minimum of stress. We wish you well in your new home . ...

“Arjan showed us the property and answered any......”

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Oct 11,2019
Minithumbup
Arjan
By: 'Louiza Krokatsis'
Oct 11,2019
0 people found
this helpful
Arjan showed us the property and answered any questions. He has been good at responding to email and call whenever we have needed him. The application process was very smooth....
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“Used Northwood to purchase a property & also ......”

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Oct 10,2019
Minithumbup
By: 'Steph Waldron'
Oct 10,2019
1 people found
this helpful
Used Northwood to purchase a property & also used them to sell the property. A buyer was secured within a month & Simon was a pleasure to deal with throughout the whole process. He kept me up-to-date throughout & I would use again in the future....
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“Great service, I use them for a guaranteed re......”

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Oct 09,2019
Minithumbup
Lingam
Parvinder
By: 'Jamie Davies'
Oct 09,2019
0 people found
this helpful
Great service, I use them for a guaranteed rental scheme which allows me to rent out my flat without the hassle of finding tenants. It works really well for me as my job requires I go away alot and I cant sort out issues while ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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