Northwood
4.8/5, 6901 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2200 61 2771 212 849 9 434 6 312 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS
Images & Videos

“Renewal process....”

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Mar 13,2020
Minithumbup
Helen
By: 'Kaya Bremner'
Mar 13,2020
0 people found
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When it came to renewing my tenancy I had a few questions, however Helen was incredibly helpful and made the whole process incredibly easy. I could not have asked for a more patient and informative person to help me with what I needed!...
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“Will never use this agent again. When agreein......”

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Mar 12,2020
Minithumbdown
By: 'Fiona Elise Hardley'
Mar 12,2020
0 people found
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Will never use this agent again. When agreeing to let out property I could hear all agents cheering in the background as they let it before another agent did. It was very unprofessional. Promised stained carpet were to be replaced & a fresh coat of paint ...
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“I have been renting out a property via Northw......”

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Mar 11,2020
Minithumbup
Joana Ursica
By: 'Loraine'
Mar 11,2020
0 people found
this helpful
I have been renting out a property via Northwood in Doncaster for a few years now and Joana has been first class throughout. She is always so helpful and her knowledge is excellent with regards to property management. I would highly recommend Joana to anyone ...
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“The Northwood Edinburgh team are fantastic ......”

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Mar 11,2020
Minithumbup
Lauren Hay
Stuart Miller
By: 'GARY CAMPBELL'
Mar 11,2020
0 people found
this helpful
The Northwood Edinburgh team are fantastic I've been a tenant for a few years, and while the property was a bit ageing the team were fantastic, from helping me get a new oven when the old one was playing up to answering my usually silly ...
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“Brilliant customer service from Hannah Nota. ......”

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Mar 11,2020
Minithumbup
Hannah
By: 'Billy Humphries'
Mar 11,2020
2 people found
this helpful
Brilliant customer service from Hannah Nota. Would strongly recommend them and have done to a friend. She was Really helpful and happy to help....
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“Incredible customer care and service from the......”

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Mar 10,2020
Minithumbup
By: 'Emily Plumb'
Mar 10,2020
0 people found
this helpful
Incredible customer care and service from the Ashford Northwood Branch. The lettings team are second to none, namely Zoe, who worked incredibly hard to have me and my family moved into a property in a small time frame. Cannot fault, nor thank enough....
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“Helen was patient and helped guide us through......”

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Mar 09,2020
Minithumbup
Helen
By: 'Matthew Crowther'
Mar 09,2020
0 people found
this helpful
Helen was patient and helped guide us through this new process. It was easy to renew our agreement, what more could you want....
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“Excellent agency, all staff are very helpful,......”

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Mar 09,2020
Minithumbup
By: 'Elaine Holgado'
Mar 09,2020
0 people found
this helpful
Excellent agency, all staff are very helpful, nice and professional. They respond very quickly to queries. No pressure on viewings Highly recommend...
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“Great experience in initial letting of the pr......”

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Mar 09,2020
Minithumbup
Lily
By: 'Sam Richings'
Mar 09,2020
0 people found
this helpful
Great experience in initial letting of the property, being thorough and informative. Lily & Northwood's aftercare whilst being a tenant has also been fantastic....
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“Excellent service very quick and trouble free......”

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Mar 06,2020
Minithumbup
Helen
By: 'Shaun Williamson'
Mar 06,2020
0 people found
this helpful
Excellent service very quick and trouble free we moved into our new home with in 7 days of viewing. Northwood will be our first go to letting agent if we ever move in the future....
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“Prompt,efficient, professional service receiv......”

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Mar 06,2020
Minithumbup
Susan
Andrew
By: 'Sharon McCormick-Lang'
Mar 06,2020
0 people found
this helpful
Prompt,efficient, professional service received during what has been an emotional and at times difficult sales process. Thank you Sue and the rest of the Northwood team for your help and understanding. Would definitely recommend!...
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“I recently have purchased a property from Nor......”

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Mar 06,2020
Minithumbup
Susan
By: 'Emma Burn'
Mar 06,2020
0 people found
this helpful
I recently have purchased a property from Northwood in Sandbach . Sue handled the sale from viewings to the purchase . Sue was fantastic kept us updated pushed for deadlines answered all queries, communicated with Solicitors nothing was too much trouble I have only positive feedback for ...
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“Looking for a new home......”

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Mar 05,2020
Minithumbup
By: 'Wilma'
Mar 05,2020
0 people found
this helpful
Looking for a new home can be a daunting experience .. but my experience with Northwood was good and stress free. Alex was very helpful and organised viewings at convenient timings and was available to speak to whenever we had any queries. Thank you Alex!...
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“A Letting agents with a difference....”

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Mar 05,2020
Minithumbup
Martin Bradbury
Sacha Cooke
By: 'john Saunders'
Mar 05,2020
0 people found
this helpful
A Letting agents with a difference. Sacha and Martin were fantastic they really understood my requirements and the tight timescale i had to find a property. Nice to deal with a company that provides the personal touch. I would highly recommend Northwood Warminster....
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“Very helpful...”

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Mar 05,2020
Minithumbup
Matt
Lily
By: 'jack price-darbyshire'
Mar 05,2020
0 people found
this helpful
Matthew was really polite and helpful. Told us exactly what needed to be done when moving out and even provided pictures. Was a really nice touch that we were allowed to go back after the inspection and rectify any problems rather than automatically get charged....
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“House purchase...”

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Mar 03,2020
Minithumbup
Lindsey Bennett
By: 'Clair Selman'
Mar 03,2020
1 people found
this helpful
We are in the process of purchasing a new property, Lindsey has been dealing with our case. She has been extremely helpful and keeps us updated, we really feel like she has supported us throughout the process, thank you Lindsey...
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“Lovely and very friendly lady, very helpful. ......”

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Mar 03,2020
Minithumbup
Helen
By: 'Nina Sabrowsky'
Mar 03,2020
0 people found
this helpful
Lovely and very friendly lady, very helpful. After I've had several issues getting the references from my old agency on time, she managed to get me into my new place the only day I was available to move when I initially wasn't supposed to move ...
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Was this helpful? Yes
By: Michael Hollamby
Mar 03, 2020
View all comments (1)
Hi Nina - thank you for taking the time to write us your review. I'll make sure Helen and the rest of the team are made aware of your feedback. I hope you have settled in well to your new home, pleased we managed to get everything through in time for you! KInd regards - Michael - Operations Manager ...

“Marlene at Bristol Northwood is always polit......”

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Mar 03,2020
Minithumbup
Marlene
By: 'Gary w'
Mar 03,2020
0 people found
this helpful
Marlene at Bristol Northwood is always polite and a pleasure to deal with! Thank you ! I have used other agents in the past, but I’m so happy now I’ve found Northwood, I won’t be going anywhere else now!...
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“thank you northwood...”

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Mar 03,2020
Minithumbup
Matt
Hannah
By: 'Kerrie white'
Mar 03,2020
0 people found
this helpful
The guys at Northwood Bristol are friendly & helpful, can’t do enough to help you! I had an electrical fault at my property recently, I spoke to lily and she organised a lovely electrician to attend and fix the fault the same day! Thank you ...
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“Exellent Service...”

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Mar 02,2020
Minithumbup
By: 'Mr and Mrs Goodwin'
Mar 02,2020
0 people found
this helpful
I have used Northwoods several times to sell my houses and have never been disappointed. I have dealt with Matt and again he has done a fantastic job of keeping me updated throughout the entire selling process. Really professional and approachable. Will be using them ...
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“It been four fucking months since I moved out......”

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Mar 02,2020
Minithumbdown
By: 'Azeez'
Mar 02,2020
0 people found
this helpful
It been four ** months since I moved out of the property, I have sent the proof your accountant need to pay me back the rent you owe me because I left the property earlier with almost 12 days before the next payment. Your manager I was ...
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“The team at Northwood were fantastic througho......”

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Mar 02,2020
Minithumbup
Tyler Thompson
Richard
By: 'Robert Dalton'
Mar 02,2020
1 people found
this helpful
The team at Northwood were fantastic throughout the buying process - helping me to understand what was required at each stage and supporting me through some particularly tough moments. I'd like to thank them for always listening to my concerns and matching them to actionable ...
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“Professional and prompt, good customer servic......”

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Mar 02,2020
Minithumbdown
Georgina
Erica
By: 'Sean Keey'
Mar 02,2020
0 people found
this helpful
Professional and prompt, good customer service. Quick responses to emails and helped when sorting repairs and new furnishings. Thanks to the team...
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“Excellent service...”

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Mar 02,2020
Minithumbup
Marlene
By: 'Z Fysal'
Mar 02,2020
0 people found
this helpful
Excellent service. I have been with Northwood Bristol for few years and every time I needed a repair or reported an issue online they responded within minutes. I would definitely recommend you....
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“So very happy with our time and experience wi......”

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Feb 29,2020
Minithumbup
By: 'Ally Fletcher'
Feb 29,2020
0 people found
this helpful
So very happy with our time and experience with all the team at Northwood. Especially Kim who has been totally amazing , supportive, understanding and sensitive to our needs a really lovely kind person...
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“I would like to say a big thank you to Helen ......”

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Feb 28,2020
Minithumbup
Helen
By: 'Liz Powell'
Feb 28,2020
0 people found
this helpful
I would like to say a big thank you to Helen for all her help. She has been very helpful and efficient with dealing with the rental property that I have enquired about and successfully go the go ahead to take on the property. Thank ...
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“Responsive and very nice. Keep me informed o......”

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Feb 28,2020
Minithumbup
Marlene
Lily
By: 'robert.wicklund@gmail.com'
Feb 28,2020
0 people found
this helpful
Responsive and very nice. Keep me informed on important things and are very helpful. These constant survey requests are a bit much, though....
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“Really prompt Estate Agents, answered all of ......”

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Feb 28,2020
Minithumbup
Hannah
By: 'Coral Wild'
Feb 28,2020
3 people found
this helpful
Really prompt Estate Agents, answered all of our questions and replied quickly, Hannah was really helpful and made the experience very easy! :)...
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“Very efficient and very helpful. Transferring......”

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Feb 28,2020
Minithumbup
Hannah
By: 'Amber Wild'
Feb 28,2020
3 people found
this helpful
Very efficient and very helpful. Transferring into the new flat has been very easy and smooth. Hannah has been amazing and replied very quickly to all our questions and emails....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood