Northwood
4.8/5, 6942 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2218 61 2790 212 849 9 436 6 313 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Excellent property managers for tenants...”

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Aug 14,2020
Minithumbup
By: 'Sarah P'
Aug 14,2020
0 people found
this helpful
My property manager is Juliet McPherson, and she is absolutely fantastic. My flat has had multiple repair issues over the last year (none the fault of Northwood), and she has always been extremely quick to respond and resolve issues same-day. I am always grateful for ...
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By: Matt Pullinger
Aug 14, 2020
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We are delighted to be able to help and thanks for this great feedback, best regards Matt Pullinger ...

“Miss Sarah Stillman has helped me so much. I ......”

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Aug 14,2020
Minithumbup
By: 'Sing Ding Yu'
Aug 14,2020
0 people found
this helpful
Miss Sarah Stillman has helped me so much. I moved to the UK not too long ago and had no idea about how to rent my house. She was very patient and detailed in her explanation to me and I am pleased to have her ...
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“Sarah was welcoming and thorough in the proce......”

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Aug 13,2020
Minithumbup
By: 'Joe Coleman'
Aug 13,2020
0 people found
this helpful
Sarah was welcoming and thorough in the process of me renting in West Bridgford and answered any questions that I had via email very quickly. It was the first time I have been a tenant and Sarah made it a simple and easy experience to ...
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“Joana and the team at Northwood have helped ......”

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Aug 13,2020
Minithumbup
Joana Ursica
By: 'Roberto Gabriel Cioica'
Aug 13,2020
0 people found
this helpful
Joana and the team at Northwood have helped us find a rental property a few years back and they are now helping us find our first home as well. Nothing is too much trouble when I contact Joana and she is always happy to help ...
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“Highly recommended....”

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Aug 13,2020
Minithumbup
Ruth
Joanne
By: 'Chris Jackson'
Aug 13,2020
0 people found
this helpful
Having contacted four agents in Liverpool to manage the letting of my property, only Northwood gave me the confidence I was looking for. Ruth and Joanna have been extremely helpful, professional and friendly, and have made the process easy, which I've really appreciated. I would ...
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“5 stars...”

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Aug 13,2020
Minithumbup
Joana Ursica
By: 'Ana'
Aug 13,2020
0 people found
this helpful
It was a nice experience for us, a really helpful agent. She managed to solve everything quickly and that was perfect for us. Thank you!...
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“I have been with Northwood for many years and......”

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Aug 13,2020
Minithumbup
Joana Ursica
By: 'Michael Lee'
Aug 13,2020
0 people found
this helpful
I have been with Northwood for many years and I have always found them always very helpful. Special mention to Joana who will always go that extra mile to sort any issues....
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“I am very pleased to have signed a tenancy wi......”

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Aug 13,2020
Minithumbup
By: 'Raffael Thatcher'
Aug 13,2020
0 people found
this helpful
I am very pleased to have signed a tenancy with Northwood. Myself and my partner were shown a property by Lily Chapman, she was very professional and answered all of our queries at the viewing. We accepted the property and Lily has been nothing but ...
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“Joane,Probably the most efficient member o......”

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Aug 13,2020
Minithumbup
Joana Ursica
By: 'Steven Dobson'
Aug 13,2020
0 people found
this helpful
Joane, Probably the most efficient member of staff I have ever come across in the the property management field. Always swift to reply and take action on any issues that come her way. Thank you and good luck. Regards, Steve Dobson...
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“Excellent...”

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Aug 12,2020
Minithumbup
Ashley
By: 'Danielle Hall'
Aug 12,2020
0 people found
this helpful
Our experience with Northwood has been excellent from the start, communication has been fantastic and finding exactly what we are looking for has been a priority for Ashley. We would highly recommend her to help with looking for a property to rent....
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“JOANA...”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'md abu h azzd'
Aug 12,2020
0 people found
this helpful
She is calm, happy and have a very welcoming attitude. Very helpful and a handled couple of my property issue very quick.....
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“Always helpful and efficient Always available......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Andrew Plumb'
Aug 12,2020
0 people found
this helpful
Always helpful and efficient Always available to deal with any problems that may arise . Her attitude is customer friendly and cheerful...
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“Ruth is always helpful, and has a very profes......”

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Aug 12,2020
Minithumbup
Ruth
By: 'Gretta Dunn'
Aug 12,2020
0 people found
this helpful
Ruth is always helpful, and has a very professional approach. Ruth is extremely knowledgeable, organised she is very reliable. Ruth is always nice when you speak to her. Does a great job!....
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“Professional, friendly service...”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Kirsty Cooper'
Aug 12,2020
0 people found
this helpful
We have used Joana Ursica and Northwood in Doncaster to rent out our property for many years. She is always professional, friendly and helpful. Nothing is too much trouble. Would thoroughly recommend Northwood to anyone....
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“The agent I met at the property was really ni......”

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Aug 12,2020
Minithumbup
By: 'Kerry Haines'
Aug 12,2020
0 people found
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The agent I met at the property was really nice answered all my questions and really helpful. Really easy application process and was in within just over a week would definitely recommend....
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“I have let my property through Northwoods for......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'SIOBHAN CLARKE'
Aug 12,2020
0 people found
this helpful
I have let my property through Northwoods for the past year and have no complaints. In particular Joana has been extremely efficient and prompt in dealing with any minor repairs and compliance checks and keeps me informed at each stage of the process, which is ...
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“northwood doncaster...”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'elizabeth barton'
Aug 12,2020
0 people found
this helpful
I think it is essential as a landlord that you feel confident in the person handling your rentals and I have always found Joana Ursica to be very helpful and professional in my dealings with her....
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“Northwoods are wonderful to work with!...”

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Aug 12,2020
Minithumbup
Joana Ursica
Zoe Allan
By: 'Kirti Bharadia'
Aug 12,2020
0 people found
this helpful
Joana is wonderful to work with - she is effective efficient and always very polite! I would highly recommend her and Northwoods. I've been with them for years and they manage two of my properties....
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“Joana has been managing my two houses for a f......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'L Tang'
Aug 12,2020
0 people found
this helpful
Joana has been managing my two houses for a few years now. She has always been communicative when managing my tenants and I am very happy with the service provided....
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“Every time we had a problem with the house, J......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Constantin Ionescu'
Aug 12,2020
0 people found
this helpful
Every time we had a problem with the house, Joana helped us. Joana Ursica is a very receptive person and a good professional. Thanks again for the pleasant collaboration....
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“Fabulous...”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Nicky Nevins'
Aug 12,2020
0 people found
this helpful
We have used Northwood for 2 years to manage the renting out of our house. Joanna is so helpful and constantly sends updates to ensure we don't fall Behind on anything which makes life so much easier...
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“Joana was the person who help me find the rig......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Mihai'
Aug 12,2020
0 people found
this helpful
Joana was the person who help me find the right house, while acting very professional and compassion about my situation and now she's the one who provide maintenance support for any problem i got with the house.So overall best experience with a letting agent, ...
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“Professional friendly staff, very quick to re......”

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Aug 12,2020
Minithumbup
By: 'Michelle Morris'
Aug 12,2020
0 people found
this helpful
Professional friendly staff, very quick to respond, informative and accurate information recieved throughout our process. Highly recommended, very happy with our stress free move, thank you Andy & Antoinette....
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“Excellent customer service, delivered by frie......”

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Aug 12,2020
Minithumbup
Lindsey Bennett
By: 'Hannah Machin'
Aug 12,2020
0 people found
this helpful
Excellent customer service, delivered by friendly, approachable and professional staff. Responses to communications are timely and accurate with helpful and supportive advice provided....
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“Always cheerful and helpful I always try to t... I...”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'John Beard'
Aug 12,2020
0 people found
this helpful
Always cheerful and helpful I always try to talk to Joana she is always well informed and up to date with the latest legislation...
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“Joana is a really kind and helpful agent, who......”

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Aug 12,2020
Minithumbup
Joana Ursica
By: 'Istvan Juhos Barati'
Aug 12,2020
0 people found
this helpful
Joana is a really kind and helpful agent, who always helped us in any situation!she is really respectful and responsive!...
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“I moved in with Northwood almost a year ago a......”

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Aug 11,2020
Minithumbup
Jay
By: 'Victoria Longley'
Aug 11,2020
0 people found
this helpful
I moved in with Northwood almost a year ago and couldn’t be happier, they are professional and friendly and sort any issues out very quickly!...
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“We had a positive experience with Lily and Ad......”

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Aug 11,2020
Minithumbup
By: 'Thomas Glover'
Aug 11,2020
0 people found
this helpful
We had a positive experience with Lily and Adrian at Northwood. Lily was responsive to our enquiries, and was professional and friendly. Adrian conducted our viewing very well and all the necessary precautions were take in line with COVID social distancing regulations. We would highly ...
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“Lovely team of people who are always helpful ......”

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Aug 11,2020
Minithumbup
Rachel
Ruth
By: 'Davida Dutton'
Aug 11,2020
0 people found
this helpful
Lovely team of people who are always helpful and professional. Ruth Ledson is particularly knowledgeable amongst an extremely experienced staff....
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“We rented through the Nortwood agency and Ioa......”

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Aug 11,2020
Minithumbup
Joana Ursica
By: 'Anamaria Manu'
Aug 11,2020
0 people found
this helpful
We rented through the Nortwood agency and Ioana Ursica guided us all the time and every time we had a problem she did not hesitate to help us in the shortest time! I highly recommend🤗...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood