Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“pity no negative satrs available...”

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Sep 19,2019
Minithumbdown
By: 'Ewing'
Sep 19,2019
0 people found
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pretty damn poor worst experience with an estate agent ever. as soon as we accepted an offer our contact was minimal and only when WE contacted them. having contact with our buyer meant we learned that they had more communications than we did. only after ...
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“Northwood was our first letting agency and to......”

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Sep 19,2019
Minithumbup
By: 'Afrin Kabir'
Sep 19,2019
0 people found
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Northwood was our first letting agency and to be honest we had no experience with any other agencies before them. Patience Simpson from the team helped us in so many ways throughout our tenency period, she was very friendly and helpful and also someone we ...
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“Really quick response to all the emails .No ......”

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Sep 19,2019
Minithumbup
By: 'Kristiyan'
Sep 19,2019
0 people found
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Really quick response to all the emails . No waiting about information. Always there to help you! I was really impressed of their professionalism! Thank you guys...
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“Northwood did a fantastic job of finding a bu......”

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Sep 18,2019
Minithumbup
By: 'Rob Dougherty'
Sep 18,2019
0 people found
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Northwood did a fantastic job of finding a buyer in no time at all. As the property was previously let and I wasn't living there they kept me updated on all prospective viewings and feedback was swift. Once a buyer was found and the offer ...
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“Lilly was wonderful. The entire process has b......”

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Sep 16,2019
Minithumbup
By: 'Jack Perrott'
Sep 16,2019
0 people found
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Lilly was wonderful. The entire process has been smooth, easy, stress free and we have been fully informed throughout the process....
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“Sindy and Rachel. Wonderful ladies who make y......”

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Sep 15,2019
Minithumbup
By: 'Cleo Morgan'
Sep 15,2019
0 people found
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Sindy and Rachel. Wonderful ladies who make you feel so at ease, in what can be a stressful experience. So welcoming and friendly. When viewing properties Rachel went above and beyond for us, and it paid off because we found something we were happy with. ...
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“Very friendly efficient service. Lucy was ext......”

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Sep 15,2019
Minithumbup
Lucy
By: 'Julia King'
Sep 15,2019
0 people found
this helpful
Very friendly efficient service. Lucy was extra helpful. Good communication. The problem was fixed quickly and competitively priced. Would definitely recommend...
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“Northwood are unlike any other agency I’ve de......”

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Sep 14,2019
Minithumbup
Lily
By: 'Ameira Yanni'
Sep 14,2019
0 people found
this helpful
Northwood are unlike any other agency I’ve dealt with, from the first phone call they really wanted to help and it felt like they really did care. I’ve been looking for a flat since February and the wonderful Lily helped me secure a ...
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“I'm here with appreciation to Joana Ursica fo......”

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Sep 13,2019
Minithumbup
Joana Ursica
By: 'Daniel Kozakowski'
Sep 13,2019
0 people found
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I'm here with appreciation to Joana Ursica for she solved the property issues promptly and successfully bringing comfortable living back to me. Thanks Joana...
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“I would recommend the Hereford branch of Nort......”

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Sep 13,2019
Minithumbup
By: 'Sue Rodgers'
Sep 13,2019
0 people found
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I would recommend the Hereford branch of Northwood unconditionally. I used their Guaranteed Rent Scheme for a year after my husband died and I didn't have the time or energy to find my own tenants. They were fast, very efficient and so kind in their ...
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“During my tenancy Northwood have by far been ......”

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Sep 13,2019
Minithumbup
Hannah
By: 'Mosab'
Sep 13,2019
2 people found
this helpful
During my tenancy Northwood have by far been the most efficient, friendly and productive letting agents to date. The service from start to finish has been unmatched. To all prospective tenants, be comforted that you're in good hands! A special thanks to Hannah who always ...
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“Am glad on the work that Kirsty Mead is doing......”

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Sep 13,2019
Minithumbup
By: 'Roger Mugabe'
Sep 13,2019
0 people found
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Am glad on the work that Kirsty Mead is doing for 134 Tetbury Hill, as the Landlord it make things smooth as our lives tend to be busy and knowing that the tenants are looked after and the house is maintained well. Well done, and thanks ...
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“Absolutely amazing, very professional, very n......”

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Sep 12,2019
Minithumbup
Laura
By: 'Álvaro Díez'
Sep 12,2019
0 people found
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Absolutely amazing, very professional, very nice staff, made me everything easy to move to my new house. Really happy with the care that she had with us....
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“Very Helpful and Flexible!!...”

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Sep 12,2019
Minithumbup
Louise
By: 'Dan'
Sep 12,2019
1 people found
this helpful
Louise at Northwood Northampton has been so helpful and I can't thank her enough. When I had a brief leak at my home, she was constantly calling for updates and arranged contractors to come in within a day! Needless to say, Louise kept constant communication ...
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“Honestly The Best Experience...”

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Sep 12,2019
Minithumbup
Laura
By: 'Kimberley Kerrison'
Sep 12,2019
0 people found
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Honestly the best experience I've ever had with a petting agency, the staff were extremely lovely and helpful and made us feel really comfortable and kept us informed with everything at all times. An extra special thank you to Laura Wilson, she was especially amazing ...
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“jaime is an amazing young woman and went abov......”

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Sep 12,2019
Minithumbup
Jaime
By: 'Lesley Johnstone'
Sep 12,2019
0 people found
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jaime is an amazing young woman and went above and beyond to get us settled into our new home. I would recommend her to anyone wanting help finding a property 🌟🌟...
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By: Jaime Armstrong
Sep 16, 2019
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Hi Lesley, Many thanks for your kind words,i hope you settle in well to your new home xx ...

“An absolute delight and always happy to help!......”

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Sep 12,2019
Minithumbup
Lucy
By: 'Chris Doyle'
Sep 12,2019
0 people found
this helpful
An absolute delight and always happy to help! That goes for all the staff that I have spoken to or met!...
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“AWFUL! STOLEN OUR MONEY ***...”

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Sep 11,2019
Minithumbdown
By: 'Toby Martin'
Sep 11,2019
0 people found
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NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one. The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house. ...
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“Amazing employee, very kind, made us feel ver......”

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Sep 11,2019
Minithumbup
Laura
By: 'Tyler Roberts'
Sep 11,2019
0 people found
this helpful
Amazing employee, very kind, made us feel very welcome and happy to be a customer of northwood. All the very best...
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“From the very start, Northwood's communicatio......”

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Sep 11,2019
Minithumbup
Lily
By: 'Jemma Smith'
Sep 11,2019
0 people found
this helpful
From the very start, Northwood's communication was significantly better than any other estate agents we dealt with while flat searching. They respond to emails quickly and called us with regular updates on viewings and the application process; our interaction with them never felt one sided. ...
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“Lily was helpful and informed throughout the ......”

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Sep 11,2019
Minithumbup
Lily
By: 'Gabi Spiro'
Sep 11,2019
0 people found
this helpful
Lily was helpful and informed throughout the process, which was quick and painless. She was always there to help us & we're very happy in our new home. Would recommend Northwood....
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“They were really quick to respond to any prob......”

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Sep 11,2019
Minithumbup
Robert
Sarah
By: 'Thea Thompson'
Sep 11,2019
0 people found
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They were really quick to respond to any problems. Very friendly and helpful staff. Definitely would recommend to them to friends and family....
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“I have been with Northwood for over a decade ......”

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Sep 10,2019
Minithumbup
Harriet
Maria
By: 'Heather Posey'
Sep 10,2019
1 people found
this helpful
I have been with Northwood for over a decade and have always been absolutely delighted with the service they have provided. I feel totally assured and confident with them as my property letting agent. I have had contact with every member of staff and have ...
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“I have used Northwood, Leeds both to let out ......”

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Sep 09,2019
Minithumbup
Adam
Abi
By: 'Helen Fletcher'
Sep 09,2019
1 people found
this helpful
I have used Northwood, Leeds both to let out and manage my property and then sell the property. Throughout the 5yrs I've been with them I have found them professional, courteous and above all else easy to work with. They have kept me well informed ...
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“A very positive experience overall. Very help......”

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Sep 09,2019
Minithumbup
By: 'Alex Sankey'
Sep 09,2019
0 people found
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A very positive experience overall. Very helpful staff who worked hard to find the right property at the right time....
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“Northwood has been amazing. Both warm and pro......”

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Sep 09,2019
Minithumbup
By: 'Bart van Malssen'
Sep 09,2019
0 people found
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Northwood has been amazing. Both warm and professional. We just came from a really bad experience in our previous home, and wanted to make sure that our new letting agency (and landlords) would be approachable, professional, and fair. From the moment we walked in, we ...
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“Excellence - Donna Barnes and the Team at Northwood (Mickl......”

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Sep 07,2019
Minithumbup
Donna
Maryanne
By: 'David de Silva'
Sep 07,2019
2 people found
this helpful
Donna Barnes and the Team at Northwood (Micklegate) York have been most efficient and helpful in resolving a recent technical issue relating to the EPC rating of one of my properties. Despite it needing different attempts, Donna resolved the matter to ensure the EPC rating ...
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By: Donna Barnes
Sep 09, 2019
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Thank you for your feedback, we take great pride in ensuring all our properties are well looked after and meet the required standards for letting. ...

“Renting a property with Northwood has been a ......”

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Sep 06,2019
Minithumbup
By: 'Catherine Howard'
Sep 06,2019
0 people found
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Renting a property with Northwood has been a really good experience and really easy going. The team are all really helpful and outgoing. Thankyou all very much and we will definitely recommend Northwood....
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“Helpful staff, always polite and pleasant. No......”

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Sep 06,2019
Minithumbup
Rebecca
By: 'Paul Wait'
Sep 06,2019
0 people found
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Helpful staff, always polite and pleasant. Nothing is too much trouble! Rebecca has undertaken most of the inspections and the checkout. She is personable, professional and polite....
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“I met Lily who was so warm and friendly and t......”

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Sep 06,2019
Minithumbup
Lily
By: 'A'
Sep 06,2019
0 people found
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I met Lily who was so warm and friendly and took her time showing me around which I found refreshing because other lettings agents I've met have been quite lad-like and want you in and out quickly. She even took the time to chat afterwards ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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