• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
  • Staff picture
    Jessica
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
  • Staff picture
    Duncan
  • Staff picture
    Patricia
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“ Always very fair... ”

Aug 14,2018
Minithumbup
Gosia Prazeniak
Sophie
By: 'Graham M'
Aug 14,2018
0 people found
this helpful
Always been fair and supporting. I'm landlord and tradesman, and I get good advice when dealing with properties. They know their stuff on the professional and legal front, which is where I think a landlord always needs guidance. Theyre very knowledgeable...
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Comment on agent fees
Very good value
Was this helpful? Yes

“ Great Service... ”

Aug 14,2018
Minithumbup
By: 'Logan'
Aug 14,2018
0 people found
this helpful
We recently had dealings with Scott, who showed us round a property. He explained how the application works in detail, and made us feel very confident in the process. He was very knowledgeable and put us at ease about renting. Throughout my dealings with both ...
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Was this helpful? Yes

“ Went above beyond and then up another level to ensure a swift, uncomplicated sale took place.... ”

Aug 14,2018
Minithumbup
Maryanne
By: 'Gill Boldan'
Aug 14,2018
1 people found
this helpful
From initial contact to closing communication Mary-Anne couldn't have been more professional, pro-active, customer focused or managed my sale any better than she did. An exemplary experience as a vendor which was also commented upon by my buyer and we both experienced Mary-Anne's ...
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Comment on agent fees
Tremendous value for money
Was this helpful? Yes

“ Very Helpful... ”

Aug 13,2018
Minithumbup
By: 'Yvonne N.'
Aug 13,2018
1 people found
this helpful
Louise has been exceptionally helpful. We recently moved properties and in the process forgot to re-direct our post. Louise went through the pain of ensuring that our letters from the previous address we picked up and left in the office for us to pass and ...
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Was this helpful? Yes

“ Very Helpful... ”

Aug 13,2018
Minithumbup
By: 'Agherenwi N.'
Aug 13,2018
1 people found
this helpful
We recently recommended a client to Northwood given the support experience that Louise had given us while renting one of your properties. The recommended tenant has now signed a contract and has confirmed that the support received from Katherine has been tremendous. This is consistent ...
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Was this helpful? Yes

“ Review of Northwood Truro... ”

Aug 13,2018
Minithumbup
By: 'C and G'
Aug 13,2018
0 people found
this helpful
We have been trading with Northwood Truro for the past 5 years and during this time we have found them to be professional and helpfull to both us and the tennant. Payments and communications have been prompt and in a timely manner. All staff encountered have ...
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Comment on agent fees
Seem to be reasonable and within the market standard.
Was this helpful? Yes

“ House Sale... ”

Aug 12,2018
Minithumbup
Jessica
Hannah Pinder
By: 'Sarah'
Aug 12,2018
0 people found
this helpful
I sold a property through Northwood and was very pleased with the service I received. I was kept fully informed at all stages of the procedure and any queries I made were answered quickly and accurately. I would strongly recommend this estate agency. They are ...
read full review
Was this helpful? Yes

“ Non aggressive approach to sales!... ”

Aug 12,2018
Minithumbup
Andy
Stephanie
By: 'Greystones'
Aug 12,2018
1 people found
this helpful
Understands the area well. Patient, understanding and nothing too small to deal with and with professionalism. Highly recommended. There were two other colleagues who were also involved and could deal with buyers enquiries when Andy was away from his desk....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“ So helpful.... ”

Aug 12,2018
Minithumbup
Harriet
By: 'Rebecca Taylor'
Aug 12,2018
0 people found
this helpful
Harriet is so great. She is always there if we have any concerns or queries, and is always quick to get back to us. She is also really understanding about work and family life taking over (& how forgetful I am!)...
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Was this helpful? Yes

“ Excellent Letting Agent... ”

Aug 11,2018
Minithumbup
Rena
By: 'Excellent Letting Agent'
Aug 11,2018
0 people found
this helpful
Thank you to Rena and team at Northwood for their excellent service. I have been using Northwood in Sandbach for 10 years and always found Rena & staff very professional, friendly, helpful and efficient when letting my property in Crewe. I strongly recommend this team for ...
read full review
Comment on agent fees
Competitive Fees
Was this helpful? Yes

“ Excellent Service... ”

Aug 11,2018
Minithumbup
By: 'Taj'
Aug 11,2018
0 people found
this helpful
Pav kept me up to date with every stage of the process, all employees were helpful and did their job very well....
read full review
Was this helpful? Yes

“ Brilliant Service... ”

Aug 10,2018
Minithumbup
Harriet
By: 'Jack'
Aug 10,2018
1 people found
this helpful
Harriet has been fantastic at resolving a variety of issues whilst I have been a tenant through Northwood, with clear communication and promptly provided solutions. All members of the team are helpful, and will pick up and deal with problems in the absence of others ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great service... ”

Aug 10,2018
Minithumbup
By: 'AR'
Aug 10,2018
0 people found
this helpful
The service from the Northwood team has been great. I've most recently dealt with Scott, and can not fault his attention to detail. The team come across as being very knowledgeable, would highly recommend!...
read full review
Was this helpful? Yes
By: Matt Pullinger
Aug 13, 2018
View all comments (1)
Many thanks for your positive review, we will be sure to let the team know, thanks again for your custom. Matt Pullinger ...

“ Amazing Team!... ”

Aug 10,2018
Minithumbup
Lucie
Matthew
By: 'Jack Fieldhouse & Rebecca McPherson'
Aug 10,2018
0 people found
this helpful
The team are incredibly well organised, kind, and are so quick at being able to help and support us if we have any issues! Me and my girlfriend have only been within the property for a week but these guys have already made feel right ...
read full review
Comment on agent fees
Good, for the incredible, ongoing service and quick response times
Was this helpful? Yes

“ Friendly , efficient, professional... ”

Aug 10,2018
Minithumbup
Rena
By: 'Marnie'
Aug 10,2018
0 people found
this helpful
Thank you once again to Rena and staff at Northwood, Sandbach for their excellent service . Have known Rena for many years and she has always acted very professionally and is always helpful and friendly and makes the process of changes of tenancy relatively street free!! ...
read full review
Comment on agent fees
The fees are fair and competitive
Was this helpful? Yes

“ Favourite agent in town... ”

Aug 10,2018
Minithumbup
Gosia Prazeniak
Andy
By: 'Phil G'
Aug 10,2018
0 people found
this helpful
Northwood Leicester have always struck me as the best of the agents i use around the country, as they are just so knowledgeable. When renting occasionally has its tough patches, Gosia is always on top of what to do to put it right. Safe pair ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes

“ Highly recommended... ”

Aug 10,2018
Minithumbup
Gosia Prazeniak
Eliot
By: 'Beth McGee'
Aug 10,2018
0 people found
this helpful
My first property had to be rented out when I moved in with my boyfriend, and i wanted an agent i could trust to handle it for me - I'm too busy for the day to day. Gosia sold me the Guarnateed Rent option, ...
read full review
Comment on agent fees
Good value for the safety and security
Was this helpful? Yes

“ Great service!... ”

Aug 09,2018
Minithumbup
By: 'Stacey pearse'
Aug 09,2018
0 people found
this helpful
Great service by both ladies! Friendly, can't do enough for you attitude! Sasha first found me the propriety when I was looking to originally move, as I was moving from Plymouth it was difficult for me to visit the area on a regular basis ...
read full review
Comment on agent fees
The agent fees I feel are very reasonable! No hidden costs and everything is explained regarding costs and deposits before moving in.
Was this helpful? Yes

“ Friendly and efficient... ”

Aug 09,2018
Minithumbup
Ela
By: 'Andrew'
Aug 09,2018
0 people found
this helpful
When DWR merged with Northwood we were very apprehensive. The team at DWR were always so friendly and helpful. Plus they rated us their "Number One Tenants," so they are a hard act to follow! It's early days in our new business ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“ Above expectations... ”

Aug 09,2018
Minithumbup
Robert
By: 'Matt'
Aug 09,2018
1 people found
this helpful
Me and wife was put in a position of having to move to cyprus due to work commitments, the inevitable question arisen ( what to do with the house) at the time we was under a enormouse amount of pressure with work commitments. I decided to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Best agent anywhere... ”

Aug 09,2018
Minithumbup
Gosia Prazeniak
By: 'Sam L, Streatham'
Aug 09,2018
0 people found
this helpful
Gosia is absolutely the best - sorted out a problem with tenant not paying, guided us through the Courts, handled the whole recovery process - compeltely painless for us. Thoroughly professional!...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“ Very efficient and delivered on all promises!!... ”

Aug 09,2018
Minithumbup
By: 'Vicki Avery'
Aug 09,2018
0 people found
this helpful
This agent isnt like other agents. They actually vet their buyers meaning that all viewings are qualified potential buyers meaning we got a sale from our first viewing with them and this was in a tough market where multiple other agents had messed us about ...
read full review
Comment on agent fees
Very good and if you sell a property they end up managing you get a discountd fee.
Was this helpful? Yes

“ Highly recommended... ”

Aug 09,2018
Minithumbup
By: 'Andy'
Aug 09,2018
0 people found
this helpful
As a first time landlord, I've been given all the support I needed by Northwood in Bournemouth. They have made the experience very easy and pleasant, something I have really appreciated. Thanks to Stasi for being so responsive to queries, always pleasant and cheerful....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ An amazing experience to rent a beautiful home.... ”

Aug 08,2018
Minithumbup
Maria
Sarah
By: 'Amy Greaves'
Aug 08,2018
0 people found
this helpful
The team at Northwood Worcester were amazing in helping us find our new home. They took into consideration everything we required and were quick to deliver. The application process was quick and ran very smoothly. What we liked about Northwood was their wasn't any ...
read full review
Comment on agent fees
The agent fees are very reasonable compared to other companies.
Was this helpful? Yes

“ Excellent service!... ”

Aug 08,2018
Minithumbup
Gosia Prazeniak
Andy
By: 'Carlos'
Aug 08,2018
0 people found
this helpful
I have been a client of Northwood Leicester for the past 4 years and all I can say is that they service, the attention and the value that I received was outstanding. Gosia has always been very helpful and guided my through all lettings processes. Highly ...
read full review
Comment on agent fees
Good value for money.
Was this helpful? Yes

“ Highly recommended agents... ”

Aug 08,2018
Minithumbup
Gosia Prazeniak
By: 'Patrick'
Aug 08,2018
0 people found
this helpful
Renting property from Northwood was very straight forward and hassle free. From the viewing, through to move in the process was well explained and handed to suit my timescale. The tenancy itself was great, no issues at all. I had to move out due to ...
read full review
Comment on agent fees
OK
Was this helpful? Yes

“ Boiler problem... ”

Aug 08,2018
Minithumbup
By: 'Carolina'
Aug 08,2018
0 people found
this helpful
Yesterday I report that my boiler was faulty and today the electrician came here. Top and fast service. Thank you Kirsty....
read full review
Was this helpful? Yes

“ Excellent... ”

Aug 08,2018
Minithumbup
Rena
By: 'Sharon Coleman'
Aug 08,2018
0 people found
this helpful
I am a Landlord with a property in Sandbach and decided to go with a fully managed service after speaking to Rena. I am a hard task master as I am a Lettings Manager myself however, first class professional service and has extensive knowledge in ...
read full review
Was this helpful? Yes

“ Our First House... ”

Aug 08,2018
Minithumbup
Davinia
Catherine
By: 'Cristina P.'
Aug 08,2018
0 people found
this helpful
My partner and I have just bought our first house via Northwood. As first time buyers, we were extremely nervous... Northwood have given us great support and I was especially impressed prior to contract exchange as Davinia went above and beyond when the solicitors were ...
read full review
Was this helpful? Yes

“ Very smooth rental of my flat!... ”

Aug 08,2018
Minithumbup
Duncan
By: 'Nadia'
Aug 08,2018
0 people found
this helpful
The team at Northwood were great at getting my flat rented out very quickly and resolved any issues that I had. They were very friendly and professional and I am happy with the service I have experienced. Thanks!...
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1741 54 1850 178 633 7 324 3 239 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(92)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(42)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(93)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(96)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(133)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(89)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(6)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Sandbach 9
(112)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(244)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(75)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(33)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(54)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(58)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(294)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(84)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(195)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(34)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(31)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(142)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(260)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(116)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(138)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(29)
Retford
30 Market Place, Retford DN22 6DW
(9)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(104)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(53)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(136)
Truro
3 Frances Street, Truro TR1 3DN
(11)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(77)
Warrington
139 Sankey Street, Warrington WA1 1NN
(167)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(12)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(22)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(49)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(154)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(171)


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