• Staff picture
    Nikki
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    Jonathan
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    Andy
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    Sara
  • Staff picture
    Nin Rehal
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    Stuart
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    Katherine
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    Sadia
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    Mark
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    Adam
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    Jemma
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    Davinia
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    Jim
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    Joanne
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    Hannah
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    Jessica Grimes
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    Allison
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    Maria
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    Matt
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    Kieran
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“Donna...”

Oct 19,2018
Minithumbup
Donna
By: 'Heather Maycock'
Oct 19,2018
1 people found
this helpful
Donna was great - really helpful. She helped us with our flat viewings and the move from a let to a purchased property....
read full review
Was this helpful? Yes
By: Donna Barnes
Oct 19, 2018
Thank you Heather, happy to help. Enjoy your new home.

“Move in...”

Oct 15,2018
Minithumbup
By: 'Lex'
Oct 15,2018
0 people found
this helpful
Great service and made move in a good experience. Was always available for contact regarding the move and helped with all paperwork....
read full review
Comment on agent fees
I feel the agent fees are slightly steep compared to other agents used in past
Was this helpful? Yes

“Excellent, Informative and Stress Free...”

Oct 04,2018
Minithumbup
Wendy
Victoria
By: 'Tom and Erica'
Oct 04,2018
0 people found
this helpful
A very complicated sale with a lot of different elements that could (and often did) go wrong. Wendy and Victoria were absolutely fantastic at holding the whole process together, giving us regular updates and offering advice when we needed it. With their help we have ...
read full review
Comment on agent fees
Very reasonable!
Was this helpful? Yes

“New to renting...”

Sep 13,2018
Minithumbup
By: 'Julie L'
Sep 13,2018
0 people found
this helpful
As I am new to renting in the uk, the girls in this office were really helpful with all my questions. They gave me a leaflet regarding getting all my utilities through one company which is a great idea. I also feel confident that any ...
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Was this helpful? Yes

“Great...”

Sep 06,2018
Minithumbdown
Ellie-May
Kathy
By: 'Nathan'
Sep 06,2018
0 people found
this helpful
I went to view a house Yesterday. Kathy was extremely helpful showing me around the house. I spoke to Ellie-May who put my transaction through. She helped me a lot whilst on the phone....
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Comment on agent fees
Okay
Was this helpful? Yes

“Service...”

Sep 06,2018
Minithumbup
Lily
By: 'Ines'
Sep 06,2018
0 people found
this helpful
Excellent service and communication with Lily Chapman concerning pets. Very fast resolution and pleasant to deal with. Highly recommended, many thanks....
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Was this helpful? Yes

“Efficient...”

Aug 31,2018
Minithumbup
Michaela
Rebecca
By: 'Jim e savol'
Aug 31,2018
0 people found
this helpful
Service is quick, very polite. They saw to our requests with as much help that they could offer. However once contractor (PAT services) were not very professional as they had moved a lot of our possessions and left them unplugged/untidy after visit....
read full review
Comment on agent fees
Fees are not too expensive
Was this helpful? Yes

“Happy Homing...”

Aug 29,2018
Minithumbup
Katherine
Louise
By: 'Lilly'
Aug 29,2018
2 people found
this helpful
Pleasently surprised with how efficient, thorough and friendly these ladies have been, Brogan included. I have had good and bad experiences on both sides of the letting fence, as tenant and landlord. So far, so good. Feels like home!...
read full review
Comment on agent fees
Seems high although it probably is in line with other agent fees. Not keen on the renewal having to be every 6 months even though the property is available for 2 years, especially if the first 6 months have been problem free.
Was this helpful? Yes

“Moving after university...”

Aug 28,2018
Minithumbup
Rebecca
Michaela
By: 'Becky'
Aug 28,2018
0 people found
this helpful
It was good to find an estate agent that made it straightforward to move into my first proper home following university studies. Rebecca and Michaela were great at dealing with any queries I had....
read full review
Comment on agent fees
Fairly expensive fees
Was this helpful? Yes

“Helpful & quick...”

Aug 24,2018
Minithumbup
By: 'James'
Aug 24,2018
1 people found
this helpful
Northwood have been extremely helpful since I moved into a property they manage, even any hiccups that I've had with them have been sorted almost immediately. I would thoroughly recommend them....
read full review
Comment on agent fees
Initial admin fees are expensive but are worth it.
Was this helpful? Yes
By: Sara Butler
Aug 24, 2018
View all comments (1)
Thank you for your honest review James. ...

“Very simple and in out flat within days...”

Aug 22,2018
Minithumbup
Rebecca
Michaela
By: 'Leah'
Aug 22,2018
0 people found
this helpful
This lady is absolutely amazing , we started to rent around 6 months ago and it was a breeze she helped us from start to finish throughout the application process considering it was our first time renting. Would not go anywhere else 👌🏽...
read full review
Comment on agent fees
A little high
Was this helpful? Yes

“Guarenteed rent and House Sale Review...”

Aug 18,2018
Minithumbup
Andrew
Colin
By: 'Donna'
Aug 18,2018
0 people found
this helpful
I have been a landlord with Northwood on the guarenteed rental scheme for 5+ years and also very recently sold my property through them. The initial process was very easy and swift. I had tennants right away, who stayed from the outset. I chose the guaranteed ...
read full review
Comment on agent fees
They are comparable with others at lower levels. Not sure anyone is doing 'guarenteed rent' so cant comment there as i did not compare. Sales wise also good for the area. Although agent percentage felt high in comparison to a previous house sale but this was in a different area and it WAS comparable in Peterborough.
Was this helpful? Yes

“First Six Month Renewal...”

Aug 17,2018
Minithumbup
Lucie
By: 'Brumwell and Tudor'
Aug 17,2018
0 people found
this helpful
Overall response has been very good and prompt; only grievance is that some minor work about the house (mostly cosmetic) has not been attended to, although we are aware that this has been brought to the attention of the owner....
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Comment on agent fees
Rental price is fair; not thrilled about being charged a renewal fee to continue to occupy the property. Little transparency about the need for this fee, as seems to only require the signing of a new tenancy agreement.
Was this helpful? Yes
By: Northwood Bristol
Aug 20, 2018
View all comments (2)
Hi Mr Brumwell and Tudor. Thank you very much for your time leaving us a review. We much appreciate any feedback! We are very sorry to hear your disappointment with our fees (even if they're included withing the tenancy agreement). We will contact you to discuss this further. ...

“Personal service...”

Aug 14,2018
Minithumbup
Maryanne
By: 'Warren Breeze'
Aug 14,2018
5 people found
this helpful
Having engaged Maryanne to let previous properties, I have returned to do so once again. I have confidence in the service that Maryanne offers and I know that she regards securing a tenant for me as important to her. I never feel as though I ...
read full review
Comment on agent fees
Fees are fair for what is a good service.
Was this helpful? Yes

“Professional,caring and knowledgeable...”

Aug 10,2018
Minithumbup
Fay
Fay
By: 'Lauren conway'
Aug 10,2018
1 people found
this helpful
Fay has been very professional with helping my family get the perfect family home, she's worked quick and efficient with us and made this move stress free I would recommend Fay to family and friends in the future...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Kept me informed and answered all my questions promptly, especially since i am overseas...”

Aug 07,2018
Minithumbup
By: 'John griffiths'
Aug 07,2018
1 people found
this helpful
Kept me informed through the process. Handled transfer of info between parties without me needing to be too heavily involved...
read full review
Comment on agent fees
Good competitive fees for sale
Was this helpful? Yes

“Friendly and professional...”

Aug 07,2018
Minithumbup
Paige Whittle
By: 'George B'
Aug 07,2018
1 people found
this helpful
We signed our tenancy agreement with ease thanks to Paige's friendly and professional manner. Everything was clearly explained and presented in a file so we can keep the important information about the house in the same place while we move. Highly recommended agency....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Would Recomend...”

Aug 02,2018
Minithumbup
Sue
By: 'Josie'
Aug 02,2018
1 people found
this helpful
As a first time renter I found that Northwood (and Sue in particular) made the process clear, simple and efficient. They took care and were on hand to explain each stage in detail so that nothing was left uncertain. Their staff are professional yet friendly ...
read full review
Comment on agent fees
In comparison to other local agents I found their fees to be reasonable.
Was this helpful? Yes

“Smooth operators...”

Aug 01,2018
Minithumbup
By: 'A one for property'
Aug 01,2018
0 people found
this helpful
It would be very unfair to specify any particular member of staff or directors as my experience has shown they all go the "extra mile" to complete a task. Therefore they all deserve the well earned title of "Smooth Operator"....
read full review
Comment on agent fees
Their fees are about average for the area.
Was this helpful? Yes

“Smooth operators...”

Aug 01,2018
Minithumbup
By: 'A one for property'
Aug 01,2018
0 people found
this helpful
It would be very unfair to specify any particular member of staff or directors as my experience has shown they all go the "extra mile" to complete a task. Therefore they all deserve the well earned title of "Smooth Operator"....
read full review
Comment on agent fees
Their fees are about average for the area.
Was this helpful? Yes
By: Fiona Bradbury
Aug 01, 2018
View all comments (1)
This feedback is great for everyone concerned and on behalf of the team, thank you so much for taking the time to review us. ...

“Excellent customer service skills...”

Jul 30,2018
Minithumbup
Kira
Ola
By: 'Lisa'
Jul 30,2018
0 people found
this helpful
I would highly recommend Northwood Estate agents to friends and family. They made my experience stress free, and able to find a new home for me and my son - whose amazed still since moving in. Just want to say a big thank you....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“This is the first time I have tented a property and although the process isn't finalised yet the experience has been excellent so far....”

Jul 26,2018
Minithumbup
Lindsey Bennett
By: 'Linda'
Jul 26,2018
1 people found
this helpful
Lindsey and Jackie have been most helpful in securing my rental property and have provided an excellent service. Thank you both...
read full review
Was this helpful? Yes

“Good...”

Jul 24,2018
Minithumbup
By: 'Diane king'
Jul 24,2018
1 people found
this helpful
I have been very happy selling with Northwood, I think the personal service has made it so much easier for me, it's been the first time I've sold a property and bought one at the same time,not quite sure of what to ...
read full review
Was this helpful? Yes

“Overall very friendly and helpful team....”

Jul 18,2018
Minithumbup
Cathy
By: 'Louise'
Jul 18,2018
1 people found
this helpful
The team are lovely bunch and will do their best to help you in what your needs are. They work hard and always try their best for their clients. The team has always tried to find good tenants and are always on top if things....
read full review
Comment on agent fees
Fees are about average to the area
Was this helpful? Yes
By: Catherine Connor
Jul 20, 2018
View all comments (1)
Thank you very much for your kind comments, we are very pleased you are happy with our Sales & Lettings service. ...

“Rental...”

Jun 26,2018
Minithumbup
Cathy
Rena
By: 'Tony Mallon'
Jun 26,2018
0 people found
this helpful
Cathy ,Rena and all the staff were friendly and helpful and they made the whole process stress free and run smoothly making us feel at ease and ready to move in...
read full review
Comment on agent fees
Fees were fair and made clear from outcome
Was this helpful? Yes

“Very Smooth Experience...”

Jun 25,2018
Minithumbup
Sarah
By: 'Jas'
Jun 25,2018
2 people found
this helpful
My partner and I recently secured a rental through Northwood. Rob and Sarah were able to assist in getting us into ths apartment at very short notice. The team were efficient and helpful...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jonathan Edwards
Jun 26, 2018
View all comments (1)
Hello Jas, Many thanks for posting feedback and for your very positive comments. We hope you are settling in well to your new home. It was certainly a swift turnaround for you, just 5 days from putting in the application to signing the tenancy agreement. We are always keen to improve our service where possible and I would be interested to learn what we could have done better to have gained the fifth star? Please feel free to email me direct is you wish to at jonathanedwards@northwooduk.com Thank ...

“Northwood St Albans...”

Jun 24,2018
Minithumbup
By: 'A satisfied Landlord - AT'
Jun 24,2018
0 people found
this helpful
As a landlord Northwood have consistently found me high quality tenants for almost ten years and dealt with queries from myself and the tenant swiftly and professionally...
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“Property...”

Jun 11,2018
Minithumbup
By: 'Miriam'
Jun 11,2018
0 people found
this helpful
Jade was extremely helpful and honest when it came to helping us find our first property. She was always polite and made sure we were well looked after. I would recommend Northwood and thank all the staff for their help/assistance....
read full review
Comment on agent fees
Agent fees were the best we found, as we had been through a variety of agencies.
Was this helpful? Yes

“First Time Renting...”

May 29,2018
Minithumbup
Sadia
Cathy
By: 'Sam and Chris'
May 29,2018
0 people found
this helpful
Northwood had been a fantastic support for my partner and I in moving into a new home for the first time and the support they had offered to us was brilliant. Would truly recommend their branch and the clear and quick communication they have with ...
read full review
Comment on agent fees
The renewal fee was always a nightmare to pay but the value of the renting for the property we had we could never grumble at this. The memories made there was worth any value of money! :)
Was this helpful? Yes

“Very easy process...”

May 23,2018
Minithumbup
Jehane Thomas
Jessica Bagshaw
By: 'Carl'
May 23,2018
1 people found
this helpful
I found all staff members very friendly and helpful in the process of letting a property and made the whole process seem quite simple...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1823 55 2015 183 669 7 346 3 248 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(95)
Ashford
73 High Street, Ashford TN24 8SF
(11)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(23)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(114)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(111)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(106)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(90)
Chester
1b Hoole Road, Chester CH2 3NQ
(23)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(7)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(117)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(250)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
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Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(34)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(30)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(14)
Hereford
42 Bridge Street, Hereford HR4 9DG
(55)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(59)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
22-24 Market Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(302)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(95)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(22)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(211)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(35)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(32)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(147)
Newcastle upon Tyne
676 West Road, Newcastle upon Tyne NE5 2UR
(177)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(273)
Northwood (Cumbria) Ltd
2 Crosby Street, Carlisle CA1 1DQ
(138)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(80)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(123)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(145)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(29)
Retford
30 Market Place, Retford DN22 6DW
(12)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(105)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(59)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(142)
Truro
3 Frances Street, Truro TR1 3DN
(11)
Warminster
8 Market Place, Warminster BA12 9AN
(87)
Warrington
139 Sankey Street, Warrington WA1 1NN
(203)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(11)
Watford
278 St Albans Road, Watford WD24 6PE
(15)
West Norwood
493 Norwood Road, London SE27 9DJ
(78)
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55-57 Mesnes Street, Wigan WN1 1QX
(123)
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538-542 Wimborne Road, Bournemouth BH9 2EX
(22)
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78 Telegraph Road, Wirral CH60 0AQ
(52)
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Crown House, One Crown Square, Woking GU21 6HR