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    Tyler Thompson
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    Allan
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    Keiron
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    Debra
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    Bethan
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    Peggy
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    Nikki
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    Ellie-May
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    Rachel
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    Carol
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    Andrew
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    Nikki
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    Laura
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    Lyndsey
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    Emily
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    Ruth
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“ Excellent letting experience... ”

Apr 27,2018
Minithumbup
Donna
By: 'Carole'
Apr 27,2018
3 people found
this helpful
I've let a flat through Northwoods guaranteed rent scheme for approximately 7 years. During that time I've been kept fully informed of any problems/developments and everything has run smoothly. Whenever I've needed to contact the office I've been dealt with promptly ...
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Comment on agent fees
I used the guaranteed rent scheme for peace of mind I suspect it was a fairly expensive option for me but it suited my circumstances
Was this helpful? Yes
By: Donna Barnes
Apr 27, 2018
View all comments (1)
Thank you Carole it has been a pleasure looking after your property over the years. ...

“ Super helpful, professional and responsive... ”

Apr 27,2018
Minithumbup
Stephanie
By: 'Josephine'
Apr 27,2018
3 people found
this helpful
Received excellent service from Northwood, to turn round a last minute rental very quickly. Thanks to the team for making this process easy!...
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Was this helpful? Yes

“ Couldn't have done more... ”

Apr 27,2018
Minithumbup
Abi
By: 'JenF'
Apr 27,2018
3 people found
this helpful
I did my research when it came to selecting our estate agent and Abi delivered on everything she promised me in our first meeting. She impressed me then and maintained that throughout our experience. We had some challenges along the way and she helped smooth ...
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Comment on agent fees
Good
Was this helpful? Yes

“ The terrible service!... ”

Apr 27,2018
Minithumbdown
By: 'Alex'
Apr 27,2018
0 people found
this helpful
I got to the agency yesterday. The agent was not be polite. Spoke with me without respect, even did not suggest me to sit down. It looked like she did me a favor... I also had an appointment at 5pm and the agency cancel the ...
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Was this helpful? Yes

“ Fabulous... ”

Apr 27,2018
Minithumbup
By: 'B Free'
Apr 27,2018
0 people found
this helpful
Will has been an endless source of support and advice. His calm confidence has made a very tricky situation much more manageable. A true professional....
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Was this helpful? Yes

“ First family home... ”

Apr 26,2018
Minithumbup
Duncan
Carlos
By: 'B'
Apr 26,2018
0 people found
this helpful
Commited to finding a suited property for me. Explained information in detail and clearly when asking for clarification. Nice friendly team...
read full review
Was this helpful? Yes

“ Professional Advice... ”

Apr 26,2018
Minithumbup
By: 'Natasha'
Apr 26,2018
1 people found
this helpful
I have moved many times over the years and know personally some people in this profession too so I already had an idea of who I was looking for and Scott at Northwood was that person. He was able to sell without being pushy, he ...
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Comment on agent fees
Reasonable fees, reflective of service given and in keeping with direct competition.
Was this helpful? Yes

“ Flat 2, 94 Palace Road... ”

Apr 26,2018
Minithumbup
Emma
By: 'Chris Joseph'
Apr 26,2018
0 people found
this helpful
Always so very helpful and friendly. Thank you for the wonderful work that you do on my behalf. Completely trustworthy. Also, thank you for being so reliable...
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Comment on agent fees
Good
Was this helpful? Yes

“ an ok experience... ”

Apr 26,2018
Minithumbdown
Donna
By: 'Moxley'
Apr 26,2018
0 people found
this helpful
My experience with Northwood was not particularly enjoyable and was surprised when I was asked to leave a review because when they get a 5 star review they get commissions etc. Initially the move in date was postponed due to the gas safety certificate not being ...
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Comment on agent fees
Standard.
Was this helpful? Yes
By: Maryanne
Apr 27, 2018
View all comments (1)
Many thanks ‘Moxley' for the time you have taken to write an in-depth review of your Northwood York rental experience, which in this instance it's clear - it hasn't left a positive impact on your experience of renting through the Northwood York office. By way of response I can confirm that no staff member is paid any commission for a 5 start review, we enable all our service users to leave unbiased and factual reviews on the services Northwood York provide. The property that you rented was u ...

“ Fantastic agents... ”

Apr 26,2018
Minithumbdown
By: 'Emma kettley'
Apr 26,2018
0 people found
this helpful
I have been with Northwood for quite some time now and honestly between Rachel, Nina and Stasi they have been absolutely amazing, Stasi o'connor herself has gone above and beyond her duty to help me, she is so polite and welcoming I couldn't ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Very Good... ”

Apr 25,2018
Minithumbup
Charlotte
Ally
By: 'Richard S'
Apr 25,2018
0 people found
this helpful
I've found Charlotte and the team at Northwoods to be very friendly to deal with. Should any issues arise they are quick to respond and sort out in a positive and efficient manner....
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Was this helpful? Yes

“ Great customer service... ”

Apr 25,2018
Minithumbup
Tyler Thompson
Adam
By: 'Daniel'
Apr 25,2018
3 people found
this helpful
Really happy with the service. They have been professional, helpful and most of all found a tenant in no time. All for a very competitive price...
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Comment on agent fees
Good
Was this helpful? Yes

“ Securing rental... ”

Apr 25,2018
Minithumbup
Emily
Erica
By: 'George'
Apr 25,2018
0 people found
this helpful
Emily was very polite and professional in helping myself and wife when paying holding deposit for new rental property explaining how everything worked and next steps. We had a couple questions about house and area which Emily wasn't sure of answers but was very ...
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Comment on agent fees
Good
Was this helpful? Yes

“ We got there in the end!... ”

Apr 25,2018
Minithumbup
By: 'SJ'
Apr 25,2018
0 people found
this helpful
After a what we thought was a positive start, we were three months into the process with only the same number of viewings. Disappointingly it took us to contact Northwood to ask what the problem was. We were told that perhaps it had been marketed ...
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Comment on agent fees
Fees were cheap compared to other agents, but then again you do get what you pay for.
Was this helpful? Yes

“ Fantastic support... ”

Apr 25,2018
Minithumbup
Abi
Peter
By: 'Carol Sharp'
Apr 25,2018
3 people found
this helpful
The prospect of selling my home of 36 years was to say the least daunting. I needn't have worried from day one Northwood guided, advised and supported me. Their website gave lots of advice on getting ready and the open day was run with such ...
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Comment on agent fees
Excellent value 1% of sale price
Was this helpful? Yes

“ Owners and renters beware... ”

Apr 25,2018
Minithumbdown
By: 'Brigette'
Apr 25,2018
1 people found
this helpful
My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without ...
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Was this helpful? Yes

“ Very professional and very good at her job !! pleasure to work with... ”

Apr 24,2018
Minithumbup
Jehane
By: 'Chris'
Apr 24,2018
0 people found
this helpful
Everything has run smooth , always keeps me informed if any problem , very productive and professional , plus not far from rented house so ideal...
read full review
Comment on agent fees
Very good well worth the money, had no hassle and alway keeps in touch if any problem . 5*
Was this helpful? Yes

“ Excellent... ”

Apr 24,2018
Minithumbup
Erica
Nikki
By: 'Emily Harrison'
Apr 24,2018
0 people found
this helpful
Erica and the girls in the office we're excellent and very helpful. We were made to feel so welcome. I would highly recommend Northwood....
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Was this helpful? Yes

“ Great Service... ”

Apr 24,2018
Minithumbup
Georgina
By: 'Andy B'
Apr 24,2018
0 people found
this helpful
Gordon and the team at Northwood are great at what they do I normally deal with Georgina who knows this industry inside out and is always on hand to look after my rental portfolio and do all the work for me....
read full review
Comment on agent fees
Their fees are low compared to others
Was this helpful? Yes

“ Excellent customer service... ”

Apr 24,2018
Minithumbup
Erica
Laura
By: 'Louise Bennett'
Apr 24,2018
0 people found
this helpful
We have been with Northwood for a number of years and are very happy with the service received. The staff at Carlisle are always helpful, quick to respond to queries and solve any problems....
read full review
Comment on agent fees
On par with other agents
Was this helpful? Yes

“ Wonderful... ”

Apr 24,2018
Minithumbup
Nikki
By: 'Pauline'
Apr 24,2018
0 people found
this helpful
Brill service very professional positive attitude with can do approach nothing too much trouble good understanding of the market and customer needs. Bright and bubble with all the skills to do a wonderful job. BIG thank you and thumbs up....
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Comment on agent fees
N/A
Was this helpful? Yes

“ Professional... ”

Apr 24,2018
Minithumbup
Joana
By: 'Rita Hunter'
Apr 24,2018
0 people found
this helpful
All staff very friendly and professional nothing too much trouble all repairs sorted very quickly when reported would recommend to anyone wishing to rent a property...
read full review
Was this helpful? Yes
By: Northwood Doncaster
May 01, 2018
View all comments (1)
Dear Rita, Thank you for your lovely comments, I have passed them on to the team who join me in thanking you for your review. ...

“ Fabulous... ”

Apr 23,2018
Minithumbup
Cheryl
Jehane
By: 'Leanne'
Apr 23,2018
0 people found
this helpful
Can't fault this branch of Northwood enough. Whatever they can do to help they will and nothing is too much trouble. Good communication and always there to answer any questions you may have...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Daniel Skevington at Northwood Northampton first class customer service!... ”

Apr 23,2018
Minithumbup
By: 'Gemma'
Apr 23,2018
1 people found
this helpful
Daniel has been managing Maintainance on our property and his customer service are above and beyond in comparison to past experiences I have had whilst renting. He always ensures that jobs are followed up and checks in with us to ensure we are happy with ...
read full review
Was this helpful? Yes
By: Northwood Northampton
May 03, 2018
View all comments (1)
Many thanks for your feedback Gemma; maintenance jobs do happen, as we all know and we appreciate they can be pain, but I'm glad we have been able to offer you a positive service whilst the jobs have been completed. – Communication is key! ...

“ One Word - AWESOME!... ”

Apr 23,2018
Minithumbup
Maryanne
By: 'Mr W.'
Apr 23,2018
7 people found
this helpful
I don't really take much notice of league tables but how this lass is not no:1 in York is beyond me - there is not an issue that she cannot deal with and provide an alternative or answer to, on the phone 8a.m ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Maryanne
Apr 23, 2018
View all comments (1)
Thank you - I love a challenge! It was an absolute pleasure to get you to legal completion.... ...

“ Quick, easy and friendly help!... ”

Apr 23,2018
Minithumbup
Tyler Thompson
By: 'Jessica C'
Apr 23,2018
3 people found
this helpful
Tyler was fab! Really responsive, explained everything in detail without going overboard with unnecessary information. Thank you :) Kind Regards Jessica...
read full review
Comment on agent fees
Ok fees, just as expected and no hidden suprises.
Was this helpful? Yes

“ A pleasure... ”

Apr 22,2018
Minithumbup
By: 'Chris'
Apr 22,2018
0 people found
this helpful
Had a great experience having northwood as my estate agent. Always pleasant and quick with issues. Will recommend to anyone....
read full review
Was this helpful? Yes

“ Very efficient friendly and professional... ”

Apr 21,2018
Minithumbup
Jehane
Cheryl
By: 'Craig'
Apr 21,2018
0 people found
this helpful
Could not fault the service I got whilst wanting a property to rent for my daughter. I relied on Cheryl and Jehane to complete the contract quickly and they delivered. Would highly recommend them as I have now used this company twice . Even the after ...
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“ Excellent service... ”

Apr 20,2018
Minithumbup
By: 'Arthur D'
Apr 20,2018
1 people found
this helpful
Northwood Retford handled both the sale of our house and the purchase of a new property. Scott Twyning, branch manager, and his team could not have been more helpful and professional - and reassuring! Our sale had stalled with a previous estate agent but was ...
read full review
Comment on agent fees
Parr for the course - ok
Was this helpful? Yes

“ Friendly, efficient & helpful... ”

Apr 18,2018
Minithumbup
Tyler Thompson
By: 'Lauren'
Apr 18,2018
3 people found
this helpful
Tyler is a real asset to Northwood. As a first time renter, she has been very helpful, dealing with all my queries in a friendly, timely and knowledgeable manner, whether by email or over the phone. Nothing is too much trouble so I guess I ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1694 54 1798 175 620 7 320 3 236 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(87)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(110)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(40)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(89)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(96)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(133)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(88)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(5)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(107)
Derby
5A St James Street, Derby DE1 1QT
(53)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(235)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(70)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(32)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(54)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(54)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(288)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(76)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(195)
Luton
42-44 Wellington Street, Luton LU1 2QH
(64)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(33)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(30)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(140)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(256)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(116)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(136)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(28)
Retford
30 Market Place, Retford DN22 6DW
(5)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(104)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(53)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(134)
Truro
3 Frances Street, Truro TR1 3DN
(10)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(68)
Warrington
139 Sankey Street, Warrington WA1 1NN
(149)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(9)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(21)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(49)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(147)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(165)


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