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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Sep 14,2017
Minithumbup
Maryanne Smith
By: 'Ian W'
Sep 14,2017
2 people found
this helpful
Excellent first rate service. Prompt and efficient communication, well organised, friendly and accommodating. This led to a speedy sale for which we are grateful....
read full review
Comment on agent fees
Agent quoted a competitive and fair rate
Was this helpful? Yes
Sep 13,2017
Minithumbup
Rebecca Boyd-Preece
By: 'Porscha'
Sep 13,2017
0 people found
this helpful
It was my first time moving into a flat alone and never really understood how it all worked being so young, but the ladies at Northwood who helped me through my application was amazing, extremely patient with all my phone calls and questions I had prior to moving into my perfect little flat! They helped me in every way and I can't thank them enough for being so patient and kind to talk through all details with me, would recommend for new renters and buyers. X...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 13,2017
Minithumbup
Jemma Mead
Nicki Burgess
By: 'Ellis'
Sep 13,2017
0 people found
this helpful
Engaged Northwoods under the Guaranteed Rent scheme, and whilst you sacrifice a couple of percent return, the peace of mind of the guarantee was certainly well worth it. Great service, they dealt with all issues took care of everything allowing me to be very hands off and just sit back and watch the capital grow whist enjoying my free time. Will definitely use again on another property having received such great service from Jemma and Nicki in particular for the 3 years that Northwoods managed m...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 13,2017
Minithumbup
Matt Hodge
By: 'Rory O'Gorman'
Sep 13,2017
0 people found
this helpful
Matt was very responsive to any issue we had with the property and always gave us clear instructions. His approach was always very friendly and helpful, so all the tenants of the house would recommend him highly....
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Comment on agent fees
As expected.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Matt Hodge
By: 'A generic tenant which was finally treated with ca'
Sep 13,2017
0 people found
this helpful
We have been with Northwood for the past hear and a half. In that time they been the best estate agency firm we have ever encountered (have been in rented accomadation since 21 so have experienced my fair share of estate agents and landlords) The first look around our property the estate agent was friendly attentative and not too pushy allowing us to focus on imagining what it would actually be like to live there without having the pressure of "youve gotta make a decision now it will be g...
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Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'Jan'
Sep 13,2017
0 people found
this helpful
I would thoroughly recommend Northwood, Newcastle. They have managed a couple of rental properties for us and have also sold on our behalf. The staff are polite and professional and are an absolute pleasure to deal with....
read full review
Comment on agent fees
Their management fees are competitive and we have found maintenance and repair costs to be very reasonable.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Tyler Thompson
By: 'CAS'
Sep 12,2017
2 people found
this helpful
Northwood Leeds were always a pleasure to deal with, from the viewing to when I moved out. During my year-long tenancy, the few minor issues I had with the flat were quickly resolved. I would definitely recommend them....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Louise Ferron
By: 'Neba'
Sep 11,2017
1 people found
this helpful
Louise Ferron is our maintenance Support agent and has been very good in updating us and following up on appointments booked with Contractors. When the maintenance contractors don't turn up for an appointment, Louise has always followed up to ensure that a re-visit is booked. She sets a good example of what agents should be doing with their tenants. We are really pleased with her support....
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Was this helpful? Yes
By: Northwood Northampton
Sep 26, 2017
View all comments (1)
Thank you Neba for your comments. It is very important for maintenance issues to be resolved as quickly as possible for both the tenants and the landlords. Unfortunately sometimes delays or no shows are out of our control due to them being with an outsourced company. We are very pleased Louise has managed to handle your maintenance issues efficiently and resolve them for you. ...
Sep 11,2017
Minithumbup
Natalie Nolan
By: 'Richard and Lorena'
Sep 11,2017
0 people found
this helpful
Natalie has a gentle, caring approach which is perfect for the nature of the customer facing lettings role she employs so well. Before speaking with Natalie, my wife and I were struggling to find an agent/landlord that was genuinely interested/sympathetic towards us having two young children but not wanting to pay the earth for our monthly rent. She listens and actively seeks to help by making you feel like you are important to her and her business. Thank you Natalie....
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Comment on agent fees
Normal.
Was this helpful? Yes
By: Natalie Nolan
Sep 11, 2017
View all comments (1)
Thank you so much for your kind words. We are so happy that you have been pleased with the service you have received. It was a pleasure to help you and your lovely family and we wish you all the best in your new home! ...
Sep 11,2017
Minithumbup
Julie Smith
Nikki Ponsford
By: 'TDF'
Sep 11,2017
0 people found
this helpful
highly commend Northwood Cheltenham Letting Agents to potential owners or landlords expressing a desire to let their property. As my wife and I were leaving the UK for two and a half years we wanted to be confident that our property would be looked after by a professional company. This was important due to the distance and time zones back to the UK. Moreover, we had to be confident, in our absence, that the letting agent would be able to make discretionary decisions on our behalf; Northwood w...
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Comment on agent fees
The fees were acceptable under the circumstances of the case
Was this helpful? Yes
Sep 10,2017
Minithumbup
Colin Chapman
By: 'Naf'
Sep 10,2017
4 people found
this helpful
Colin has been absolutely fantastic in assisting me with my purchase. He went above and beyond to make sure I was happy with everything, answered all my questions, kept me updated and has just been amazing from the moment I first spoke to him to book a viewing, all the way through to completion. Colin is a credit to Northwood and I would definitely recommend them to everyone. Thank you...
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Was this helpful? Yes
Sep 10,2017
Minithumbup
Joana Ursica
By: 'Izabella'
Sep 10,2017
0 people found
this helpful
We feel lucky to found an agent like Joana, she helps us to get the house what we want! She is very helpful and she help us with many things after we moved in! We recommend her to anybody who is looking to rent a house! Thank you for everything Joana!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2017
Minithumbdown
By: 'Nuttall'
Sep 08,2017
0 people found
this helpful
I have to agree with the comments made by Wallis in their review. A chronic lack of communication is the main issue. Emails and phone calls are left unanswered. When there is a response it is vague and often misrepresents the actual issue that I raised with the agent, leading to a frustrating exchange for all parties. It is interesting to note the the positive reviews here are from 2015. Something seems to have changed over the last 2 years. Indeed we have let our property with Northwood and nev...
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Comment on agent fees
Fees are too high given that the agant does not actually provide a good oversight of the property.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Louise Ferron
By: 'Martyn Warsop'
Sep 08,2017
2 people found
this helpful
Have been a customer(as a landlord) for a number of years and been very impressed. Louise is relatively new to the branch but is upholding the high standards I have come to expect. I am particulary impressed with tge high level of communication: I am kept well in the picture regarding maintainence etc .I have the same tenant for many years to prior to that voids were negligable.well done ! MARTYN R WARSOP...
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Comment on agent fees
Acceptable....im mean!
Was this helpful? Yes
By: Northwood Northampton
Sep 26, 2017
View all comments (1)
Martyn Warsop, thank you for your 5* review. All of us here at Northwood are proud to deliver such a high level of service and its rewarding to know you have received this. Thank you for your continued custom. ...
Sep 08,2017
Minithumbup
Victoria Skoyles
Michaela Burn
By: 'Andrew'
Sep 08,2017
0 people found
this helpful
Always a pleasure to deal with. Friendly and professional. I have been dealing with Northwoods for some years and they are always very helpful. Highly recommended...
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Comment on agent fees
Excellent
Was this helpful? Yes
Sep 08,2017
Minithumbup
Victoria Skoyles
Michaela Burn
By: 'GC'
Sep 08,2017
0 people found
this helpful
Northwood knew I was looking for a flat to rent and called me when something appropriate came on the market. Not many agents would be so proactive. I needed to move in quickly and the team worked hard to make a tight deadline. I would highly recommend the Northwood team for their effficiency and excellent service, as well as the very pleasant approach they take with tenants....
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Comment on agent fees
No problem with the fees charged which were very fair
Was this helpful? Yes
Sep 08,2017
Minithumbup
Chloe James
By: 'Tina'
Sep 08,2017
0 people found
this helpful
Chloe worked in a very professional way. Very impressive. Highly recommend! The rent cost and service charges were reasonable as well. 5 star customer service for Chloe.....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Robert Challis
By: 'Paul'
Sep 07,2017
1 people found
this helpful
I recently rented a property during an extremely challenging period of my life. From start to finish both Sophie and Rob could not have been more professional, helpful and understanding. I will always be grateful for their support in making this as easy as possible and would recommend both of them to anyone....
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Was this helpful? Yes
By: Jonathan
Sep 08, 2017
View all comments (1)
Hi Paul, Many thanks for taking the time to leave feedback on your experience of letting through Northwood and for your positive comments which are very much appreciated. We hope you settle well into your new home and the wonderful amenities nearby might help a little in this process. Best wishes from all of us. ...
Sep 07,2017
Minithumbup
Nicola Winnard
By: 'MMC'
Sep 07,2017
0 people found
this helpful
I bought a property recently and am very satisfied with the service provided. My contact person was very pleasant and helpful and very importantly there was excellent communication with her at all stages of the buying process. This was vital as I was living quite a distance away. Overall, an excellent service....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 07,2017
Minithumbup
Sarah Dobson
By: 'Gavin'
Sep 07,2017
0 people found
this helpful
Excellent and helpful agency to deal with during the 12 months tenancy we had. Can't praise Sarah highly enough for all her help with the couple of issues we had, all solved quickly and efficiently. Would happily use again and recommend to other....
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Comment on agent fees
Very good
Was this helpful? Yes
Sep 07,2017
Minithumbup
By: 'Satisfied Tenant'
Sep 07,2017
0 people found
this helpful
I found the staff at Northwoods very resourceful, and professional at all times. Sue was a pleasure to know, Rebecca was helpful, and Terry who helped with maintenance of the property was always on time, and carried out his duties to a high quality. The Landlord was very kind. The staff in general are all a credit to Northwoods and are pleasant to work with. Thank you...
read full review
Comment on agent fees
O.k
Was this helpful? Yes
Sep 06,2017
Minithumbup
Maryanne Smith
By: 'Scott'
Sep 06,2017
1 people found
this helpful
Excellent personal service from start to finish. As a buyer, Maryanne couldn't have helped any more to ensure the sale progressed right the way through to completion. I was so impressed, I chose to buy another property through her....
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Was this helpful? Yes
Sep 06,2017
Minithumbdown
Rimah
By: 'Rimah'
Sep 06,2017
0 people found
this helpful
I have been renting all my life and this is the worst agency I have ever dealt with. I had some issues with them for entering the property without notice? Can you imagine you're sitting in the living room with your little ones and someone suddenly shows up and say 'hi'!? She even did not bother nock on the door or using the bell. When my husband called to tell them that they can't enter the property like that without prior notice as in the contract, the manager shouted at him over the phone. Aga...
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 04,2017
Minithumbup
Louise Ferron
By: 'Dave GG'
Sep 04,2017
1 people found
this helpful
Louise has always been very helpful and efficient in managing the properties I let out. I would recommend this agency....
read full review
Was this helpful? Yes
By: Northwood Northampton
Sep 26, 2017
View all comments (1)
Dave GG thank you for your wonderful feedback. Also, we are very pleased that you would recommend us for our services. For any successful recommendation, there is a £100 gift from Northwood, so please get recommending :) ...
Sep 04,2017
Minithumbup
Tina Tonna
By: 'Stuart'
Sep 04,2017
1 people found
this helpful
Tina worked very hard and kept me updated at all times. Tina would always be the first person to call me, even before my own solicitor or estate agent (who never called). Tina was friendly and professional, and helped to make the process as easy as possible under the circumstances....
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Northwood Northampton
Sep 26, 2017
View all comments (1)
Thank you Stuart for your 5* review. It is important for us here to get as much information for both our buyers and vendors because it may be a stressful time for both parties and we try to ease that with being able to update you in the process. Congratulations on your new purchase and enjoy your new home. ...
Sep 04,2017
Minithumbup
Louise Ferron
Tina Tonna
By: 'Andy Cooper'
Sep 04,2017
1 people found
this helpful
In common with all the Northwood staff with whom I have had dealings during the last 5 years or so, Louise is both prompt and efficient in all her dealings. She makes my life a good deal easier in terms of managing my property....
read full review
Was this helpful? Yes
By: Northwood Northampton
Sep 26, 2017
View all comments (1)
Dear Andy Cooper, Thank you for your review. We are very pleased the management of your property by Northwood is having a positive impact on you and we hope this continues. Thank you for your custom over the last 5 years. ...
Sep 04,2017
Minithumbup
Maryanne Smith
By: 'Karl'
Sep 04,2017
3 people found
this helpful
We have dealt with Maryanne now for a number of years. When it came to selling our property we were happy to use her services and she was very thorough and professional throughout the transaction. I am happy to recommend her services....
read full review
Comment on agent fees
a little higher then we could have got elsewhere but happy to have completed as promised.
Was this helpful? Yes
Sep 03,2017
Minithumbup
Rebecca Crosby
By: 'Herbie'
Sep 03,2017
0 people found
this helpful
As a first time person renting a property we cannot fault Northwood especially Rebecca for guiding us through the process with their warm and friendly service We would not hesitate to recommend Northwood to any prospective tenant who are looking for property to rent....
read full review
Comment on agent fees
Very reasonable for the thorough amount of intensive work they undertake.
Was this helpful? Yes
Sep 01,2017
Minithumbup
By: 'frank'
Sep 01,2017
0 people found
this helpful
A few teething problems at the beginning regarding the Brochure. But, sold our property within in two weeks which was just what we wanted. always to hand with phone calls only a couple of times had to leave messages and did not receive a call back....
read full review
Comment on agent fees
Upon reviewing the fees I found them middle of the market but, to their advantage there was no hidden fees and was all explained up front.
Was this helpful? Yes
Sep 01,2017
Minithumbup
Sadia Mian
By: 'PC'
Sep 01,2017
0 people found
this helpful
I have found Sadia always to be very helpful and fair as an agent. She is very personable and easy to build a rapport with, which makes doing business a pleasant experience....
read full review
Comment on agent fees
Sadia likes to aim to increase the return on rent paid to a landlord year on year. This does of course depend on the fortunes of the rental market and is specific to each property. I had a slight increase for the first time this year. I am happy with the current return.
Was this helpful? Yes

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1543 53 1550 158 536 3 287 2 221 36

Job vacancies

Please see a list of jobs available
Man / Woman Friday
Lincolnshire -
Friday and Saturday morning person to provide telephone cover and general administration

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 2:27 PM 01/11/2017 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 2:27 PM 01/11/2017 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1 6LJ

Worcester, WR1 1SA

Wigan, WN1 1QX

Warrington, WA1 1NN

London, SE27 9DJ

Peterborough, PE1 3HD

Northampton, NN1 4ER

Nottingham, NG5 2FS

Milton Keynes, MK16 8HE

Leeds, LS7 4LA

Leicester, LE2 4DS

Liverpool, L12 5HJ

High Wycombe, HP13 6LJ

Cheltenham, GL52 2PN

Doncaster, DN2 5HU

Doncaster, DN8 4BQ

Crewe, CW11 1AN

Wirral, CH60 0AQ

Chester, CH2 3NQ

Cardiff, CF14 3JN

Bristol, BS3 1JN

Bromley, BR1 1QU

Bournemouth, BH9 2EX

Warminster, BA12 9AN

Tamworth, B79 7QE

Birmingham, B5 6NU

Aberdeen, AB25 2XS

Barnstaple, EX31 1SY

Carlisle, CA1 1DH

Crawley, RH10 1EH

Hereford, HR4 9DG

Macclesfield, SK11 6LB

Salisbury, SP1 3TS

St Albans, AL1 1NG

Telford, TF1 1DG

Torquay, TQ1 3DW

Wrexham, LL11 1HF

Bolton, BL1 1HA

Newcastle upon Tyne, NE5 2UR

Oldham, OL1 1LS

Sutton, SM2 5BQ

Southampton, SO15 2AW

Stoke on Trent, ST4 7NR

Beverley, HU17 8DL

Derby, DE1 1QT

Preston, PR1 8BN

Watford, WD24 6PE

Basingstoke, RG21 7EF

Cambridge, CB1 3AN

Lincoln, LN2 1EW

Luton, LU1 2QH

Portsmouth, PO6 2AA

Worthing, BN11 1BG

Sale, M33 7FT

Wokingham, RG40 1AU

Maidenhead, SL6 1NB

Sheffield, S6 4GU

Waterlooville, PO7 7TU

Oxford, OX4 1AH

Exeter, EX1 1EQ

Eastbourne, BN21 4LR

Romford, RM1 2JT

Hastings, TN34 1BE

London, SE6 2EF

Reading, RG1 4QA

Plymouth, PL4 6LF


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676 West Road, Newcastle upon Tyne NE5 2UR
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353 Wellingborough Road, Northampton NN1 4ER
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(7)
Warminster
8 Market Place, Warminster BA12 9AN
(59)
Warrington
139 Sankey Street, Warrington WA1 1NN
(123)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(6)
Watford
278 St Albans Road, Watford WD24 6PE
(9)
West Norwood
493 Norwood Road, London SE27 9DJ
(63)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(122)
Winchester
36 Jewry Street, Winchester SO23 8RY
(0)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(19)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(46)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(135)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(139)


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