• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Andy
  • Staff picture
    Sara
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Katherine
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
    Hannah
  • Staff picture
    Jessica Grimes
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“Great Service...”

Aug 29,2018
Minithumbup
Charlotte
Ally
By: 'Natalia'
Aug 29,2018
0 people found
this helpful
It is a pleasure for us to work with Charlotte, Ally and Emma, they are all very helpful, professional and friendly, couldn't ask for more! They are always positive and supportive and quickly respond to any problems....
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Comment on agent fees
Reasonable price.
Was this helpful? Yes

“Responsive...”

Aug 29,2018
Minithumbup
Charlotte
Ally
By: 'Jenny holmes'
Aug 29,2018
0 people found
this helpful
If i had any issues I would always get a quick response by phone or email , always polite and has the time to talk....
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Comment on agent fees
Good agents
Was this helpful? Yes

“Simply the best letting agent for landlords...”

Aug 29,2018
Minithumbup
By: 'Ordinary Landlord.'
Aug 29,2018
0 people found
this helpful
In the ten years we have been with Northwood they have looked after our properties in the most professional, yet still friendly, way. Property inspections are so detailed that nothing escapes their eyes. Tenants are vetted thoroughly. So well that we've never had any ...
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Comment on agent fees
Well worth the outlay!
Was this helpful? Yes

“Happy Homing...”

Aug 29,2018
Minithumbup
Katherine
Louise
By: 'Lilly'
Aug 29,2018
2 people found
this helpful
Pleasently surprised with how efficient, thorough and friendly these ladies have been, Brogan included. I have had good and bad experiences on both sides of the letting fence, as tenant and landlord. So far, so good. Feels like home!...
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Comment on agent fees
Seems high although it probably is in line with other agent fees. Not keen on the renewal having to be every 6 months even though the property is available for 2 years, especially if the first 6 months have been problem free.
Was this helpful? Yes

“Absolutely first class professional service. Very knowledgable about process....”

Aug 29,2018
Minithumbup
Victoria
By: 'Paul and Gillian Hewitson'
Aug 29,2018
0 people found
this helpful
We were very pleased with the expert customer service given. The care and detail was of exceptional standard. We were more than pleased with service recieved....
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Comment on agent fees
Very competitive across market.
Was this helpful? Yes

“Great service...”

Aug 28,2018
Minithumbup
Rebecca
Julia
By: 'Kul'
Aug 28,2018
0 people found
this helpful
Northwood provided a great service when I relocated to Newcastle. They made the whole process nice and easy so that I could concentrate on my new job....
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Comment on agent fees
Perfectly reasonable compared to others.
Was this helpful? Yes

“Very professional service!...”

Aug 28,2018
Minithumbup
Wendy
By: 'Kam'
Aug 28,2018
0 people found
this helpful
Cannot speaking highly of the very friendly and professional staff would definitely recommend to all my family and friends in the future....
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Was this helpful? Yes

“Excellent service, kept updated throughtout the process...”

Aug 28,2018
Minithumbup
Rebecca
By: 'Nasima'
Aug 28,2018
0 people found
this helpful
I used Northwood to sell my property, thankfully the process was simplified for me , the team made sure I understood each step as it occured and took the jargon out of the entire process. I will most certainly be using the team again!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Friendly and Profesional Serivce...”

Aug 28,2018
Minithumbup
Julia
By: 'Gurvinder Gill'
Aug 28,2018
0 people found
this helpful
Great Professional experience received. The team really went out and assisted to meet your personal needs and requirements. All the pressure was taken away from me and allowed myself to continue with by busy life....
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Comment on agent fees
Good very competitive
Was this helpful? Yes

“Great service...”

Aug 28,2018
Minithumbup
Catherine
By: 'Tracey'
Aug 28,2018
0 people found
this helpful
Catherine was very helpful and nothing was too much trouble. The whole process was very smooth, helped by Catherine's guidance and reassurances. Thank you...
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Was this helpful? Yes

“Great service...”

Aug 28,2018
Minithumbup
Sara
By: 'Kiran'
Aug 28,2018
0 people found
this helpful
It was an easy and streamlined process to rent my property and Northwood guided me through it all. They were very professional and friendly. I would highly recommend them to others and will definately use them again!...
read full review
Was this helpful? Yes

“Excellent service...”

Aug 28,2018
Minithumbup
Julia
Rebecca
By: 'Tarun'
Aug 28,2018
0 people found
this helpful
I used Northwood to sell my property and they were great every step of the way. Excellent communication and service, would highly recommend these to everyone, would definitely use again in the future...
read full review
Was this helpful? Yes

“Outstanding...”

Aug 28,2018
Minithumbup
Michaela
Rebecca
By: 'Natasha story'
Aug 28,2018
0 people found
this helpful
So helpful when I was looking for a rented house and still helpful today always there to help when there a problem...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service....”

Aug 28,2018
Minithumbup
Michaela
Rebecca
By: 'JamieD'
Aug 28,2018
0 people found
this helpful
Excellent customer service, arranged a viewing within 2 days of enquiry. Everything was easy and quick when signing documents etc and easy to contact if anything was needed....
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Comment on agent fees
Good
Was this helpful? Yes

“Moving after university...”

Aug 28,2018
Minithumbup
Rebecca
Michaela
By: 'Becky'
Aug 28,2018
0 people found
this helpful
It was good to find an estate agent that made it straightforward to move into my first proper home following university studies. Rebecca and Michaela were great at dealing with any queries I had....
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Comment on agent fees
Fairly expensive fees
Was this helpful? Yes

“Prompt and helpful service...”

Aug 28,2018
Minithumbup
Louise
By: 'Simon'
Aug 28,2018
2 people found
this helpful
We have had our house managed by Northwoods for over 12 years whilst we are living overseas. Louise has been extremely helpful in getting issues brought to light and resolved quickly, clearly important to us as we are unable to manage locally. Both Louise and Katherine ...
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Was this helpful? Yes

“Amazing estate agents...”

Aug 28,2018
Minithumbup
Michaela
Julia
By: 'Amanda'
Aug 28,2018
0 people found
this helpful
All the staff are brilliant and will do anything to help or advice you on anything you need. Very positive experience in renting the property i live in with Northwood. Very respectful when doing house inspections and also with keeping you up to date with ...
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Was this helpful? Yes

“Professional...”

Aug 28,2018
Minithumbup
Wendy
Victoria
By: 'Carol'
Aug 28,2018
0 people found
this helpful
Very professional service. Our property was marketed well and sold quickly. Wendy has been an absolute legend following up and keeping us updated....
read full review
Comment on agent fees
Fixed fee seemed to be the going rate.
Was this helpful? Yes

“Top notch...”

Aug 28,2018
Minithumbup
Rebecca
By: 'DKlein'
Aug 28,2018
0 people found
this helpful
Been very impressed so far. Letting process was straight forward and friendly. Fees much fairer than others. Maintenance system seems good. Very clear and comprehensive...
read full review
Comment on agent fees
Fairer than most
Was this helpful? Yes

“Organised and Friendly!...”

Aug 28,2018
Minithumbup
Julia
Rebecca
By: 'Elly'
Aug 28,2018
0 people found
this helpful
In my journey looking for my first apartment on my own I had the pleasure of working with both Rebecca and Julia. Both of them made the process easy and straightforward whilst also being very warm and welcoming when I met them either at the ...
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Comment on agent fees
I think the fees are quite high compared to past student fees I have paid but I have never lived in my own so I am unaware of the usual price.
Was this helpful? Yes

“Brillant service and stress free...”

Aug 28,2018
Minithumbup
By: 'SR'
Aug 28,2018
0 people found
this helpful
Sold my house last year with northwood cannot fault the service, constantly kept in touch advice given where needed and an overall lovely team of hard workers ...Richard and Wendy were the 2 members of staff that helped me sell my property Many thanks...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

Aug 28,2018
Minithumbup
Julia
Laura
By: 'Minty 2005'
Aug 28,2018
0 people found
this helpful
They found us a great property family oriented estate,very professional service and very helpful! Overall very positive experience and would recommend to friends and family....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Pleasant and professional...”

Aug 28,2018
Minithumbup
Julia
By: 'Curtis'
Aug 28,2018
0 people found
this helpful
As tenants of a property managed by Northwood we are in regular contact with the agents. Each and every time the staff are always a pleasure to deal with and very polite, friendly and professional. Over the years I have rent property through various different ...
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Was this helpful? Yes

“Relocated with ease...”

Aug 28,2018
Minithumbup
Michaela
Rebecca
By: 'Sho'
Aug 28,2018
0 people found
this helpful
My circumstances left much to be desired, having just relocated to Newcastle, between jobs and a dog to boot! But despite all that, everyone at Northwood has been ace and made my move really easy. Thank you...
read full review
Comment on agent fees
Pretty standard fees
Was this helpful? Yes

“Most Professional...”

Aug 28,2018
Minithumbup
By: 'Mike Ridley-Smith'
Aug 28,2018
0 people found
this helpful
Over the past 18 years I have used many agents to buy, sell and manage properties for me. I have to say that since using Northwood Newcastle to manage and also sell, I have been most impressed - nothing is too much trouble from any of ...
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Comment on agent fees
Good and fair
Was this helpful? Yes

“The best letting agency in Newcastle!...”

Aug 28,2018
Minithumbup
Laura
Sara
By: 'Inga'
Aug 28,2018
0 people found
this helpful
Very satisfied with Northwood's service! The team is fast and efficient in dealing with repairs and requests, and staff is always friendly and helpful! Have recommended to two friends to rent from Northwood....
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“Friendly and helpful staff...”

Aug 28,2018
Minithumbup
Julia
By: 'Bethany'
Aug 28,2018
0 people found
this helpful
Northwood have been incredibly helpful, they have responded promptly to any query that we have had and have made sure that any issues are resolved. We have had most contact with Julia who is very patient and kind and has made our move as stress-free ...
read full review
Comment on agent fees
The agent’s fees are reasonable, especially for the service we have received from Northwood.
Was this helpful? Yes

“Swift and efficient service...”

Aug 28,2018
Minithumbup
By: 'Julieb'
Aug 28,2018
0 people found
this helpful
Northwood were great right from the viewing through to the hand over if the rental property they had all documents and keys ready so that I just needed to sign it all as I needed to get my removal men sorted. 😀...
read full review
Comment on agent fees
The fees are reasonable and at the going rate
Was this helpful? Yes

“Fantastic team...”

Aug 28,2018
Minithumbup
Julia
Rebecca
By: 'Renu'
Aug 28,2018
0 people found
this helpful
Thank you for taking the hassle out of letting my property and keeping me updated constantly throughout the process. Will be looking to invest further in the area and your team will be my first choice....
read full review
Comment on agent fees
Worth the fees
Was this helpful? Yes

“Excellent estate agent - would have lost sale without...”

Aug 27,2018
Minithumbup
Duncan
By: 'Ciara'
Aug 27,2018
0 people found
this helpful
Duncan was phenomenal. Went above and beyond between all parties involved to negotiate and keep sale on track. It was close to falling through at one stage with solicitors being stubborn and Duncan mediated between everyone. He was patient, kind, strong advisor to us all ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1823 55 2015 183 669 7 346 3 248 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(95)
Ashford
73 High Street, Ashford TN24 8SF
(11)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(23)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(114)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(111)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(106)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(90)
Chester
1b Hoole Road, Chester CH2 3NQ
(23)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(7)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(117)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(250)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(34)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(30)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(14)
Hereford
42 Bridge Street, Hereford HR4 9DG
(55)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(59)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
22-24 Market Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(302)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(95)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(22)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(211)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(35)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(32)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(147)
Newcastle upon Tyne
676 West Road, Newcastle upon Tyne NE5 2UR
(177)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(273)
Northwood (Cumbria) Ltd
2 Crosby Street, Carlisle CA1 1DQ
(138)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(80)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(123)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(145)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(29)
Retford
30 Market Place, Retford DN22 6DW
(12)
Romford
11 Victoria Road, Romford RM1 2JT