• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Andy
  • Staff picture
    Sara
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Katherine
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
    Hannah
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    Jessica Grimes
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“Northwood Review...”

Aug 31,2018
Minithumbup
Michaela
Julia
By: 'Lola Moreno LaVey'
Aug 31,2018
0 people found
this helpful
We are consistently impressed with the service provided by the staff at Northwood. We have been here over 3 years and any time we have a problem it is sorted very promptly. We also love the staff who come to do our inspections as they are ...
read full review
Comment on agent fees
As we are long term tenants we are able to pay our fees every 12 months instead of 6 which is perfect
Was this helpful? Yes

“Fantastic service from the Newcastle team!...”

Aug 31,2018
Minithumbup
Michaela
Laura
By: 'Andy & Oli'
Aug 31,2018
0 people found
this helpful
Title says it all. I recognize all the names in the staff member list but sadly can only pick 2 - Michaela who we signed our tenancy agreement with, and Laura who deals with all our maintenance queries. It's a testament to the office how ...
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Comment on agent fees
Not ideal how £50 is charged each time a contract renewal is needed but no issue with the initial one, this is standard.
Was this helpful? Yes

“They are the best in our region...”

Aug 31,2018
Minithumbup
Michaela
Laura
By: 'Mehran'
Aug 31,2018
0 people found
this helpful
Hi all, I have been a tenant in my current address more than 3 years and have been in contact directly with Michaela and Laura from Northwood. Based on my experience, they are the most responsive and committed people in their field. During these years all ...
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Comment on agent fees
Normal fees, always within range
Was this helpful? Yes

“Good agency to deal with...”

Aug 31,2018
Minithumbup
Gosia Prazeniak
Sophie
By: 'Penn @ gtd mgmnt'
Aug 31,2018
0 people found
this helpful
As a management services provider I need to know there will be really strong administration of properties I attend. Northwood never let me down. Sophie is a pleasure to deal with and if Gosia needs to step in for guidance it's always spot on. ...
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Comment on agent fees
Seem OK compared to other agencies
Was this helpful? Yes
By: Andy
Aug 31, 2018
View all comments (1)
Hi Penn; that's kind of you to make these comments - these help us so much and I know you only give praise where it's due. Thanks for your help and your business! ...

“Efficient...”

Aug 31,2018
Minithumbup
Michaela
Rebecca
By: 'Jim e savol'
Aug 31,2018
0 people found
this helpful
Service is quick, very polite. They saw to our requests with as much help that they could offer. However once contractor (PAT services) were not very professional as they had moved a lot of our possessions and left them unplugged/untidy after visit....
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Comment on agent fees
Fees are not too expensive
Was this helpful? Yes

“So Easy...”

Aug 31,2018
Minithumbup
Gosia Prazeniak
By: 'A No Brainer'
Aug 31,2018
0 people found
this helpful
Being a landlord of a property can be extremely stressful, as most of us know. Dealing through Gosia at Northwood made the whole process almost painless. She cared what was happening and liased superbly between me and the tenant I have dealt with many agents ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“Great service...”

Aug 31,2018
Minithumbup
Rebecca
Julia
By: 'Dean'
Aug 31,2018
0 people found
this helpful
Northwood provided a great service when I relocated to Newcastle. They made the whole process nice and easy so that I could concentrate on my new job....
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Comment on agent fees
Perfectly reasonable compared to others.
Was this helpful? Yes

“Fantastic...”

Aug 31,2018
Minithumbup
By: 'Venkata'
Aug 31,2018
0 people found
this helpful
Its very good. We got the home for rent very quickly and everything was fine and good.we were happy with them...
read full review
Was this helpful? Yes

“Jade's review...”

Aug 31,2018
Minithumbup
By: 'GF'
Aug 31,2018
0 people found
this helpful
Jade was professional, punctual and very friendly. The house we visited is the one we are currently renting so did meet our criteria....
read full review
Was this helpful? Yes

“Professional and efficient!...”

Aug 31,2018
Minithumbup
By: 'Marnie'
Aug 31,2018
0 people found
this helpful
Being new to the North East inevitably meant I had even more questions than the normal buyer...the agents at Northwood were a fantastic help. My queries were answered without delay, and when it came to finding the perfect property for me they ensured the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Mrs...”

Aug 31,2018
Minithumbup
Cathy
Cathy
By: 'Bernice'
Aug 31,2018
0 people found
this helpful
I found all the staff polite and helpful. My closest dealings were with Cathy, and she did everything to help me as a purchaser in securing a smooth and satisfactory purchase....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Catherine Connor
Sep 14, 2018
View all comments (1)
Thank you very much for your comments, they are very much appreciated. We hope you have settled into your new home. ...

“Good expereince and quick action...”

Aug 30,2018
Minithumbup
Ally
Charlotte
By: 'B San'
Aug 30,2018
0 people found
this helpful
Being using Northwood Bromley for a while. Ally and Charlotte were my normal contact focal points. Very pleased with the professional knowledge and the prompt responding time...
read full review
Was this helpful? Yes

“Really friendly and always happy to help...”

Aug 30,2018
Minithumbup
Ally
Charlotte
By: 'T Burgess'
Aug 30,2018
0 people found
this helpful
Both Charlotte and Ally are always super attentive, friendly and professional. I Would highly recommend Northwood Bromley to anyone. Thank you!...
read full review
Was this helpful? Yes

“Letting Management...”

Aug 30,2018
Minithumbup
Charlotte
Ally
By: 'Gerry Budd'
Aug 30,2018
0 people found
this helpful
Very impressed by Northwood. They have found two tenants for a four bedroom family home rental with just a few days void between them. Ally as manager has overseen our relationship and Charlotte has done an excellent job managing the day to day issues and ...
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Comment on agent fees
Fees are the industry norm and worth it for a full service management arrangement
Was this helpful? Yes

“Attentive...”

Aug 30,2018
Minithumbup
Charlotte
By: 'Ginny'
Aug 30,2018
0 people found
this helpful
Charlotte is always willing to help and does everything she can to make things run smoothly. Nothing is too much trouble for her and she takes action quickly....
read full review
Comment on agent fees
I have had not experience with Agents before but presume the fees are normal
Was this helpful? Yes

“Excellent customer service...”

Aug 30,2018
Minithumbup
By: 'Derek'
Aug 30,2018
0 people found
this helpful
The Northwood Tyneside team did an excellent job in advertisng , potential buyer viewing and dealing wth the queries and information promptly through to completion. First class Excellent service....
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Was this helpful? Yes

“Good Agent...”

Aug 30,2018
Minithumbup
Sadia
Cathy
By: 'Daniel'
Aug 30,2018
0 people found
this helpful
Sadia is very efficient and helpful, whenever I had an enquiry she would reply right away even if there was something to fix she would send someone right away....
read full review
Was this helpful? Yes
By: Catherine Connor
Sep 14, 2018
View all comments (1)
Thank you so much for your kind comments, we very much appreciate all feedback. ...

“Very professional service....”

Aug 30,2018
Minithumbup
Cathy
Fay
By: 'Julie'
Aug 30,2018
0 people found
this helpful
I have been renting out our properties with Northwood for over 4 years and can't recommend them highly enough. Very professional and helpful service. Don't hesitate to use them if you're a landlord looking for a first class service....
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Comment on agent fees
Reasonable fee levels
Was this helpful? Yes
By: Catherine Connor
Sep 14, 2018
View all comments (1)
Julie, thank you very much for you lovely comments, we really do appreciate it. ...

“Amazing Service...”

Aug 30,2018
Minithumbup
Fay
Cathy
By: 'Fred'
Aug 30,2018
0 people found
this helpful
I have used Northwood as my letting agent for renting out my property and have had nothing but exceptional service from them. They are a very friendly team and I always have a warm welcome into the office. Would highly recommend...
read full review
Was this helpful? Yes
By: Catherine Connor
Sep 14, 2018
View all comments (1)
Thank you for you comments Fred, we really appreciate your feedback. ...

“Rena Andronicou...”

Aug 30,2018
Minithumbup
Rena
By: 'Karen Rance'
Aug 30,2018
0 people found
this helpful
I have to say after walking into Sandbach branch and meeting Rena who was so very accommodating, understanding and the most helpful person I could have wished for in finding me my perfect rental property, her communication is fantastic and I was sorted within a ...
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Comment on agent fees
Fees are very reasonable.
Was this helpful? Yes
By: Andrew Heath
Aug 31, 2018
View all comments (1)
Thanks Karen. Glad we could help you ...

“Fast and efficient...”

Aug 30,2018
Minithumbup
Charlotte
By: 'MTae'
Aug 30,2018
0 people found
this helpful
I had a good experience when using Northwood Bromley to find a rental property in the area. I found Charlotte to be very efficient in dealing with my rental application....
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing service...”

Aug 30,2018
Minithumbup
Zayaan
By: 'C G'
Aug 30,2018
0 people found
this helpful
Zayaan was amazing throughout my whole tenancy, she is a real people's person and was able to deal with my maintenance issues efficiently. I thoroughly recommend Northwood as agents, all staff are willing to help when needed...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes

“Best letting agents!!...”

Aug 29,2018
Minithumbup
Michaela
By: 'Amina'
Aug 29,2018
0 people found
this helpful
I am so glad I chose Northwood to give me my second home a tenant for my little family back in June 2016. I am still with these letting agents. They are so friendly, welcoming and extremely helpful to my many issues! I usually deal with ...
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Comment on agent fees
The fees are fair and affordable
Was this helpful? Yes

“Buyer...”

Aug 29,2018
Minithumbup
Kathy
Ellie-May
By: 'Buyer'
Aug 29,2018
0 people found
this helpful
Buying my first home was stressful however these guys were fantastic, always at the end of the phone to listen and give advice. They go above and beyond to help out! Excellent service. Would highly recommend....
read full review
Was this helpful? Yes

“Smooth process, Very helpful. 5*...”

Aug 29,2018
Minithumbup
Victoria
Wendy
By: 'Emma'
Aug 29,2018
0 people found
this helpful
Being a 1st time buyer we had 101 questions, and no matter how big or small the question was we always got a fast response and were made to feel at ease. We were kept up to date with every bit of progress possible. We couldn'...
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Comment on agent fees
Good
Was this helpful? Yes

“this team tailor their advice for your situation and that's what makesit so great !...”

Aug 29,2018
Minithumbup
Laura
Sara
By: 'Simran'
Aug 29,2018
0 people found
this helpful
As first time buyers I had approached other agents and been made to feel stupid and cut off when asking questions , this team were brilliant . If they couldn't answer my questions they would phone me the same day with a fitting answer ! Very efficient ...
read full review
Comment on agent fees
Fair when comparing to others so good I. My opinion
Was this helpful? Yes

“Efficient and value...”

Aug 29,2018
Minithumbup
Rebecca
Julia
By: 'Mr Singh'
Aug 29,2018
0 people found
this helpful
From start to finish the letting process was easy and quick. Highly recommend to any potential landlords or sellers. Great...
read full review
Was this helpful? Yes

“Always a pleasure...”

Aug 29,2018
Minithumbup
Michaela
Laura
By: 'Paul'
Aug 29,2018
0 people found
this helpful
Helpful, professional and friendly staff - always greeted with a smile. The whole team at Northwood are always ready and happy to help with any issues that may arise and will go the extra mile to make sure everything is as good as can be. ...
read full review
Comment on agent fees
More than fair considering the help they offer
Was this helpful? Yes

“Absolute pleasure to deal with!...”

Aug 29,2018
Minithumbup
Rebecca
Michaela
By: 'James'
Aug 29,2018
0 people found
this helpful
Northwood have been amazing for the past year (hopefully many to come!). I have been renting in Newcastle with Northwood and have had zero issues. Hail, storm or snow Northwood are there for you (as we found out during our cold winter). Fantastic team, polite &...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Northwood Newcastle...”

Aug 29,2018
Minithumbup
Michaela
Rebecca
By: 'Gemma'
Aug 29,2018
0 people found
this helpful
Very helpful when renting my first flat. Rebecca showed us around the property and was very informative and friendly. Michaela was very helpful and quick at sorting all the paperwork and fees so that the renting process was quick and easy for me....
read full review
Comment on agent fees
Good
Was this helpful? Yes

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1825 55 2019 183 669 7 346 3 248 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(96)
Ashford
73 High Street, Ashford TN24 8SF
(12)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(23)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(114)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(112)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(107)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(90)
Chester
1b Hoole Road, Chester CH2 3NQ
(23)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(7)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(117)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(250)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(34)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(30)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(14)
Hereford
42 Bridge Street, Hereford HR4 9DG
(55)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(59)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
22-24 Market Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(302)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(95)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(22)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(211)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(35)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(32)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(147)
Newcastle upon Tyne
676 West Road, Newcastle upon Tyne NE5 2UR
(177)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(274)