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    Tyler Thompson
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“ Very helpful... ”

May 10,2018
Minithumbup
Maxine
By: 'Sarah'
May 10,2018
0 people found
this helpful
Maxine is always very helpful and always assists with my queries quickly and efficiently. Would recommend Northwood to friends and friends and have done....
read full review
Was this helpful? Yes

“ Fantastic service as always!... ”

May 10,2018
Minithumbup
Gaynor
By: 'Carlisle tenant'
May 10,2018
0 people found
this helpful
I have been a tenant many times and have always come to Northwood to look for properties as I know they will provide 1st class service....
read full review
Was this helpful? Yes

“ Great Service... ”

May 10,2018
Minithumbup
By: 'Livingstone'
May 10,2018
0 people found
this helpful
Prompt and reliable service from the team at Northwood, Abigail and Juliet who deal with my property are always quick and efficient, they take care of everything for me, just want to want in a letting agents. Nothing is too much trouble for the team...
read full review
Was this helpful? Yes
By: Matt Pullinger
May 23, 2018
View all comments (2)
Many thanks for your positive review! Best regards Matt Pullinger ...

“ Letting... ”

May 10,2018
Minithumbup
By: 'David'
May 10,2018
0 people found
this helpful
Jonathan has managed our properties for a number of years. Throughout this time his approach was helpful, understanding, cooperative, but above all professional. Regrettably, as a result of fundamental, corporate restructuring, his appointment was recently concluded. Nevertheless during this re-organisation Jonathan maintained his support throughout. ...
read full review
Comment on agent fees
Appropriate and well earned.
Was this helpful? Yes

“ All the staff in the Carlisle Northwood office have offered great customer service, they are friendly, efficient and extremely professional... ”

May 09,2018
Minithumbup
By: 'S. Edwards'
May 09,2018
0 people found
this helpful
I have been a customer with Northwood for nearly five years. During this time I have found the staff to be consistently great. They deal with any problem effectively and efficiently and as a single parent this gives me a great peace of mind to ...
read full review
Comment on agent fees
Agents fees are reasonably priced in a competitive market
Was this helpful? Yes

“ Review of rental... ”

May 09,2018
Minithumbup
Suzanne
Rena
By: 'Ann smallwood'
May 09,2018
0 people found
this helpful
I rented for 9yrs with northwood and was very happy in what i classed my home was sad to leave there i hope the new people will be just as happy and looked after as i was.....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Andy Heath
May 10, 2018
View all comments (1)
Thanks Ann, I'm glad we could help Andy ...

“ mr... ”

May 08,2018
Minithumbup
Gosia Prazeniak
By: 'paul canham'
May 08,2018
0 people found
this helpful
Gosia, is always very helpful, we are looking to expand our rental portfolio, she is always very willing to help, with advice and review are properties we are looking at purchasing , she gives good advice , and has excellent knowledge of the rental market...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“ Really pleased... ”

May 08,2018
Minithumbup
By: 'S Borg'
May 08,2018
0 people found
this helpful
This is the first time I have rented through an estate agent and I am really pleased with the overall experience. My emails have been answered quickly in order to allow me to prepare things for my move and everyone at the office has been ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Highly recommend... ”

May 08,2018
Minithumbup
By: 'Gemma'
May 08,2018
0 people found
this helpful
I've always found the staff to be very helpful and easy to contact by either phone or email. I would have no hesitation in recommending that others rent through Northwood....
read full review
Comment on agent fees
Good. Similar to most other agents.
Was this helpful? Yes

“ Finding a tenant... ”

May 08,2018
Minithumbup
Lindsey
Melanie Howarth
By: 'Paula'
May 08,2018
0 people found
this helpful
After experiencing a couple of setbacks with prospective applicants a tenant was found. Lindsey has been very helpful throughout the process and has kept me updated at all stages. I would be happy to recommend Northwoods to other landlords....
read full review
Comment on agent fees
competitive fees
Was this helpful? Yes

“ Local Lettings Expert... ”

May 08,2018
Minithumbup
Gosia Prazeniak
By: 'Zoe'
May 08,2018
0 people found
this helpful
Gosia is an experienced professional lettings agent, who is highly knowledgable in her field of expertise. Gosia has accurately valued my property and it is now rented out. I would highly recommend Gosia to other landlords in the area, as she is a lettings expert....
read full review
Comment on agent fees
The fees are reasonable and in line with my expectations.
Was this helpful? Yes

“ Pleasantly Surpriised... ”

May 07,2018
Minithumbup
By: 'Ant Eden'
May 07,2018
0 people found
this helpful
I wouldn't have thought about using Northwood for selling my property usually, but I spotted a few of their sold boards in the local area and decided to give them a chance. Dave Yates came to value my property and was professional, polite and ...
read full review
Comment on agent fees
Very reasonable fees. All no sale no fee.
Was this helpful? Yes

“ Sales... ”

May 06,2018
Minithumbup
By: 'Darren'
May 06,2018
0 people found
this helpful
Thank you to all staff at Northwood. Recently sold our family home and the Northwood team helped us throughout the process. Very helpful, friendly and professional. Thank you all....
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Comment on agent fees
Good
Was this helpful? Yes

“ 5+ stars for sure... ”

May 03,2018
Minithumbup
By: 'Wang'
May 03,2018
0 people found
this helpful
Ruth just took care rest of everything for me after I decided to take the property. Helped me to have a smooth move in. Very helpful and efficient agent, defiantly recommend Northwood to others....
read full review
Comment on agent fees
I have no idea what is the average price.
Was this helpful? Yes
By: Susan Dunne
May 03, 2018
View all comments (1)
Thank you Chao for your review. We all hope you are very happy in your new home. ...

“ Thank you... ”

May 03,2018
Minithumbup
Julia
By: 'Kevin'
May 03,2018
0 people found
this helpful
I have received excellent support and service from Julia and the team and would like to pass on my thanks...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Sara Butler
May 14, 2018
View all comments (1)
Thank you Kevin, Julia is thrilled to get such a good review. I hope we can always give a 5 star service. ...

“ Great service and a pleasure.... ”

May 03,2018
Minithumbup
Maxine
Erica
By: 'Russell Blaylock'
May 03,2018
0 people found
this helpful
Having delt with Northwood for some years. I find everything fine and professional. Carlisle has been a great help and offered a great service with gooo staff....
read full review
Comment on agent fees
Good but need guaranteed rent needs to be increased automatically and never is!
Was this helpful? Yes

“ Excelkent... ”

May 03,2018
Minithumbup
Gosia Prazeniak
By: 'Tank'
May 03,2018
0 people found
this helpful
Does vey good job And responds timely Friendly and helpful Proffessional standards adhered to With difficult tennants supported me very well Thank you...
read full review
Comment on agent fees
Always could be cheaper
Was this helpful? Yes

“ Northwood - Carlisle... ”

May 03,2018
Minithumbup
Erica
By: 'R Spence'
May 03,2018
0 people found
this helpful
Northwood - Carlisle provide a fantastic service. The team are professional, responsive and efficient especially Erica. We are impressed and pleased with the ongoing service they provide as Letting Agents....
read full review
Comment on agent fees
The Agents fees are competitive and good value for the service they provide.
Was this helpful? Yes

“ the best service... ”

May 03,2018
Minithumbup
Tyler Thompson
Andy
By: 'Jade'
May 03,2018
3 people found
this helpful
We are very pleased that we have made the right decision to ask Northwood Leeds to look after us. Although we only are given two persons to nominate, we could put all the staff names down, who have provided the first class service to us. ...
read full review
Comment on agent fees
The fee is very reasonable
Was this helpful? Yes

“ Highly recommend professional estate agents... ”

May 03,2018
Minithumbup
Erica
Kerry
By: 'Nicole'
May 03,2018
0 people found
this helpful
All the staff at Northwood I've had contact with have always been extremely helpful and polite, everyone at the office has always been flexible towards the needs of myself as a tenant....
read full review
Comment on agent fees
very good
Was this helpful? Yes

“ Bromley branch... ”

May 03,2018
Minithumbup
Ally
By: 'Gail May'
May 03,2018
0 people found
this helpful
Ally and her colleagues were awesome from the first day I contacted them to rent a property until I vacated. They were professional, friendly and a pleasure to deal with....
read full review
Was this helpful? Yes

“ Great friendly professional service... ”

May 02,2018
Minithumbup
Cheryl
Jessica
By: 'Happy landlord'
May 02,2018
1 people found
this helpful
Very pleased with the service they offered in renting my apartment. They have good knowledge of the local area and are always glad to help if I have any questions...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“ Great service... ”

May 02,2018
Minithumbup
By: 'Dave'
May 02,2018
0 people found
this helpful
The team at Northwood Cardiff are very professional and helpful and nothing is ever too much trouble. I have had dealings with them for a number of years and would highly recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Beat branch... ”

May 02,2018
Minithumbup
Cheryl
Jehane
By: 'Kamil'
May 02,2018
0 people found
this helpful
Our Northwood are best in whole UK. Very helpfull team! Good atmosphere, cheap houses. Enjoy the great team. Northwood thorne!...
read full review
Was this helpful? Yes

“ House Let... ”

May 02,2018
Minithumbup
Jade
Lindsey
By: 'Martin Cooper'
May 02,2018
1 people found
this helpful
My son and his partner needed a house as quickly as possible because they were moving from Wales.After a viewing with Jade,and being accepted,Northwood pulled out all the stops to ensure it happened quickly with the minimum amount of fuss! Thankyou Lindsey ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Imogen was very professional and helpful.... ”

May 02,2018
Minithumbup
By: 'Lisa Jackson'
May 02,2018
2 people found
this helpful
Northwood are friendly, approachable and professional. They are easy to deal with and always kept me updated with the property....
read full review
Was this helpful? Yes
By: Adrian
May 02, 2018
View all comments (1)
Hello Lisa Many thanks for taking the time to leave Imogen positive feedback, she is a much valued member of the Northwood team and really lives our Service values. I'm happy we were able to support you. Director ...

“ 5-star service!... ”

May 02,2018
Minithumbup
Emily
By: 'William'
May 02,2018
1 people found
this helpful
This was my first interaction with Northwood. I was lucky enough to meet with Emily on my first visit. Emily guided me through the whole process. We settled on 2 properties to view. She arranged for the 2 viewings which were efficiently organised. Having choosen one of ...
read full review
Comment on agent fees
Reasonable for the level of service provided.
Was this helpful? Yes

“ Happy Home... ”

May 01,2018
Minithumbup
Jackie
Lindsey
By: 'Happy Harry'
May 01,2018
0 people found
this helpful
All the girls in the office are great. Jackie helped me find an excellent property when the one I was in had an unforseen problem. I am now very happy where I live....
read full review
Comment on agent fees
Business must make money but sometimes the fees seem to be the only thing that matters. A little more give rather than take would be appreciated more.
Was this helpful? Yes
By: Northwood Doncaster
May 01, 2018
View all comments (1)
Dear Harry, Thank you for your lovely comments, I have passed them on to Jackie and Lindsey who join me in thanking you for your review. ...

“ Speed... ”

May 01,2018
Minithumbup
Melanie Howarth
Lindsey
By: 'Chris'
May 01,2018
0 people found
this helpful
I was going away on holiday when my current tenant was leaving so I asked Mel to organise a suitable new tenant to all the requirement restrictions I had given and to organise the leese contract, within a few days they had found someone suitable, ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Doncaster
May 01, 2018
View all comments (1)
Dear Chris, Thank you for your lovely comments, I have passed them on to Melanie and Lindsey who join me in thanking you for your review. ...

“ Always helpful with any problems... ”

May 01,2018
Minithumbup
Lindsey
Jade
By: 'Phil'
May 01,2018
0 people found
this helpful
Very organised and helpful. Nothing too much of a problem in helping to sort thing out. Definetly recommend to friends & family....
read full review
Was this helpful? Yes
By: Northwood Doncaster
May 01, 2018
View all comments (1)
Dear Phil, Thank you for your lovely comments, I have passed them on to Jade and Lindsey who join me in thanking you for your review. ...

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1676 54 1767 174 614 6 316 3 235 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 2:27 PM 01/11/2017 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 2:27 PM 01/11/2017 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

London, SE6

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(83)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (91)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(110)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(39)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(88)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(95)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Camden London
107-109 Hampstead Road, London NW1 3EE
(0)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(131)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(88)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Colchester
21 Head Street, Colchester CO1 1NH
(6)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(4)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(102)
Derby
5A St James Street, Derby DE1 1QT
(52)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(226)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(68)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(32)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(53)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(52)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(288)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(76)
Lewisham
9 Eros House Shops, Brownhill Road, Rushey Green, London SE6 2EF
(11)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(195)
Luton
42-44 Wellington Street, Luton LU1 2QH
(64)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(32)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(30)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(139)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(251)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(115)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(136)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(27)
Retford
30 Market Place, Retford DN22 6DW
(5)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(67)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(103)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(50)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(133)
Truro
3 Frances Street, Truro TR1 3DN
(10)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(66)
Warrington
Northwood, Warrington WA1 1NN
(141)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(9)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(21)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(48)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(142)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(163)


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