• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Andy
  • Staff picture
    Sara
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Katherine
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
    Hannah
  • Staff picture
    Jessica Grimes
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“Rob and Harriet were superb...”

Sep 25,2018
Minithumbup
Robert
Harriet
By: 'Aidan'
Sep 25,2018
1 people found
this helpful
Very empathetic and easy to deal with throughout the process. Quick in responding and really helpful even when some issues arose, Rob and Harriet were both great to deal with! Thank you!...
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Was this helpful? Yes

“Horrendous company...”

Sep 25,2018
Minithumbdown
By: 'Han'
Sep 25,2018
0 people found
this helpful
Never ever use Northwood as they are a joke! Fake promises of white goods before you move in when they arnt there. Never call you back when promised, rude unfriendly attitude on the phone Moved into dirty flat, and they didn't do anything about ...
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Comment on agent fees
Bad! Didn’t tell us there was an extra deposit for pets,
Was this helpful? Yes

“Outstanding...”

Sep 25,2018
Minithumbup
Harriet
Robert
By: 'Elizabeth'
Sep 25,2018
1 people found
this helpful
I had a property through Northwood - that when I firstly met Rob. Due to my personal circumstances I needed to move ASAP. After showing me around the property to which he was polite, friendly and professional. I was very grateful how quick, efficient and ...
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Was this helpful? Yes

“Best Letting Agent I have had in over 15 years of renting in Leeds...”

Sep 25,2018
Minithumbup
Adam
Tyler Thompson
By: 'Jodie Soanes'
Sep 25,2018
1 people found
this helpful
Northwood have been an incredibly professional, efficient and friendly letting agent from the moment I put in my application two years ago. The move in was fast and efficient (something I had never had before!). Any issues with the flat (repairs etc.) have always been ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very efficient and professional...”

Sep 25,2018
Minithumbup
By: 'Steven wilford'
Sep 25,2018
0 people found
this helpful
Very helpful and professional through the rental process. Quick to reply to emails and help with any problems. Thank you...
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Comment on agent fees
Ok
Was this helpful? Yes

“Thorne...”

Sep 24,2018
Minithumbup
Cheryl Seymour
Jehane Thomas
By: 'TWH'
Sep 24,2018
0 people found
this helpful
The staff at the Thorne branch are very responsive and are willing to go the extra mile to achieve customer satisfaction. It is obvious that they have great relationships with contractors which means maintanence issues are resolved promptly and to everyones satisfaction....
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Comment on agent fees
All fees appear to be standard.
Was this helpful? Yes

“Efficient, friendly service...”

Sep 24,2018
Minithumbup
Abi
By: 'Phil J'
Sep 24,2018
1 people found
this helpful
Abi provided a great service for our house sale and purchase. This is a very well run branch of the company. Abi was quick to return calls, proactive, calm and patient throughout the process. The other members of staff were also friendly and approachable and ...
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Comment on agent fees
Satisfactory
Was this helpful? Yes

“Inspection Review...”

Sep 23,2018
Minithumbup
By: 'Rebecca'
Sep 23,2018
0 people found
this helpful
During a recent inspection of the property, Jamie was polite, professional, and efficient, and provided some useful information about the extractor fan in the bathroom....
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Was this helpful? Yes

“Fantastic...”

Sep 21,2018
Minithumbup
Wendy
Victoria
By: 'Shell'
Sep 21,2018
0 people found
this helpful
Fantastic service from Wendy and Victoria, everything was dealt with efficiently and in a timely fashion. Would recommend the firm to anyone looking to sell their property. Thank you!...
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Was this helpful? Yes

“Great Service...”

Sep 21,2018
Minithumbup
Cheryl Seymour
Wendy Whiteley
By: 'Kyla Lamb'
Sep 21,2018
0 people found
this helpful
We recently purchased a property through the Northwood Thorne Branch. All of the staff we have delay with have been extremely helpful as we are located 4.5 hours away. They are now dealing with letting the property on a managed let which seems to be happening ...
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Comment on agent fees
Letting fees are about average
Was this helpful? Yes

“Cooker Hob sorted 👍...”

Sep 21,2018
Minithumbup
Louise
By: 'James'
Sep 21,2018
2 people found
this helpful
We had problems with are cooker hob and the Bathroom tap. After reporting are problems to Northwood, Louise had organised a new hob and are tap to be fixed. We also received a call after to see if the job was done and if was ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Sep 22, 2018
View all comments (1)
Wow that's great to hear James! We are please to know that you are happy with the service Northwood have provided in particular Louise. Thank you for the feedback. ...

“Great Service!...”

Sep 20,2018
Minithumbup
Hannah
Matt
By: 'ML'
Sep 20,2018
0 people found
this helpful
We found all staff at Northwood, Bristol to be friendly, professional, knowledgeable regarding the local market & efficient. They were quick to respond to our comments and questions....
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Was this helpful? Yes

“Valuation of property...”

Sep 20,2018
Minithumbup
Matthew
By: 'drdismantle'
Sep 20,2018
0 people found
this helpful
Contacted office for valuation, all staff professional and polite, prompt visit and valuation from descreet agent displaying good knowledge of property and surrounding areas...
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Comment on agent fees
Good
Was this helpful? Yes

“Review...”

Sep 20,2018
Minithumbup
Jehane Thomas
Claire Walton
By: 'JakeBealesHobson'
Sep 20,2018
0 people found
this helpful
Very upbeat and happy atmosphere every time I visited Northwood in Thorne. Easy and professional process and would absolutely recommend using Northwood to all of my friends and family. Very happy with everything....
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Was this helpful? Yes

“Pembrooke...”

Sep 19,2018
Minithumbup
Lily
By: 'Jack'
Sep 19,2018
0 people found
this helpful
Very friendly atmosphere and very welcoming. All of my questions and queries were answered with no problems and explained perfectly had no problems what so ever...
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Was this helpful? Yes

“Fantastic...”

Sep 19,2018
Minithumbup
Kayleigh
By: 'Richard P'
Sep 19,2018
0 people found
this helpful
Northwood has handled our recent 4 consecutive sales in a very professional caring and efficient manner, being 100% honest at all times, we were kept up to date through the whole process on all 4 sales we trusted Colin at Northwood with...
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Comment on agent fees
very reasonable and fair, very good value for money, compared to other online type agents,
Was this helpful? Yes

“Very good...”

Sep 19,2018
Minithumbup
Rachel
By: 'Jack'
Sep 19,2018
0 people found
this helpful
Service is very good and helpful, no issues and was an easy process from start to finish would recommend recommend...
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Was this helpful? Yes
Sep 18,2018
Minithumbup
Jill
Kayleigh
By: 'Mr Freeze'
Sep 18,2018
0 people found
this helpful
Having endured a tumultuous past three years, I found myself at €œrock bottom€ in my life, trying to rebuild from scratch. I spent six months solid, searching for a suitable property but because of my personal circumstances, nobody would help and the majority of property ...
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Comment on agent fees
Good!!!! Especially regarding the referencing fees...If you have a failed reference, you get the money back!!!
Was this helpful? Yes

“I haven't received any information from them for a long time. There doesn't seem to be any checks or reports on the property any more....”

Sep 18,2018
Minithumbdown
By: 'Josephine'
Sep 18,2018
0 people found
this helpful
I have been concerned that the business is failing due to the lack of contact from them. Given that i am overseas, I have been wondering if I have made a mistake in choosing this agent to look after the property. Also, despite asking , I ...
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Comment on agent fees
Over 110 per month.
Was this helpful? Yes
By: Shaun Grantham
Oct 13, 2018
View all comments (1)
Josephine, apologies for any dissatisfaction you may have with Northwood. I will ensure contact is made with you on Monday, but please in future ask for me personally should you have any concerns. Your property is lovingly managed and has super tenants looking after it very well. ...

“Very professional and friendly...”

Sep 18,2018
Minithumbup
Lindsey Bennett
By: 'Louisr'
Sep 18,2018
0 people found
this helpful
I found Lindsey to be very professional and helpful she always replied to my emails within a couple of hours and always seemed happy to help would definitely recommend Lindsey to other prospective tenenants who are looking for a friendly estate agents...
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Comment on agent fees
Fees where ok just disappointed you don't have the option to get pet deposit refunded especially if there is no damage or fleas etc when you leave the property
Was this helpful? Yes

“Sorted out all the problems with the house...”

Sep 17,2018
Minithumbup
Colin
By: 'Paul'
Sep 17,2018
0 people found
this helpful
Been with you for about 9 years always there to help and sort things out and all great staff too...
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Was this helpful? Yes

“Very professional...”

Sep 15,2018
Minithumbup
Abi
By: 'Liz'
Sep 15,2018
2 people found
this helpful
Abi Morgan dealt with the sale of my fathers and I have to say we were very impressed with the efficiency with which she dealt with every query no matter how small. Her professionalism and knowledge were exceptional, it was a pleasure working her. Northwood ...
read full review
Comment on agent fees
More than happy with the fees.
Was this helpful? Yes

“Great service...”

Sep 14,2018
Minithumbup
Emily
Georgina
By: 'Stephen'
Sep 14,2018
1 people found
this helpful
Northwood have been a pleasure to deal with. From viewing to picking up keys I was set to move in within a week....
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Was this helpful? Yes

“Friendly property experts!...”

Sep 14,2018
Minithumbup
Hannah
Matthew
By: 'Kath Temple'
Sep 14,2018
5 people found
this helpful
Great service from Northwood in Chapel Allerton. Sound advice on pricing and presentation of my rental property. Very friendly team but Matthew and Hannah were exceptional....
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Comment on agent fees
Fair
Was this helpful? Yes

“New to renting...”

Sep 13,2018
Minithumbup
By: 'Julie L'
Sep 13,2018
0 people found
this helpful
As I am new to renting in the uk, the girls in this office were really helpful with all my questions. They gave me a leaflet regarding getting all my utilities through one company which is a great idea. I also feel confident that any ...
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Was this helpful? Yes

“very helpful excellent service a*...”

Sep 13,2018
Minithumbup
Gosia Prazeniak
By: 'Jackie'
Sep 13,2018
0 people found
this helpful
been a tenant for 5years every issue that arose was resolved efficiently. communication and service was of high quality. friendly and understanding team of personal circumstances and they all ensure they do their best to help with any situation. would highly recommend them. a* team...
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Comment on agent fees
average
Was this helpful? Yes
By: Andy
Sep 14, 2018
View all comments (1)
Hi Jackie: thank you for your comments. I know my team really appreciate feedback like this - it makes their honest efforts to be helpful, resourceful, and understanding really worthwhile. No matter how much I tell them they are loved, it only means something when our great clients say it too!!! From Andy, owner and Director. ...

“Review...”

Sep 13,2018
Minithumbup
By: 'X'
Sep 13,2018
0 people found
this helpful
Jamie has always dealt with us in a very friendly efficient manner. All queries/ problems dealt with, and answered quickly....
read full review
Comment on agent fees
Relatively highish
Was this helpful? Yes

“Very compassionate...”

Sep 12,2018
Minithumbup
Sarah
Robert
By: 'Leianne'
Sep 12,2018
2 people found
this helpful
Rob was very professional during the viewing of the house I now rent. Sarah has been very understanding of my personal circumstances and has catered to my family's every need. All the staff are a credit to Northwood. I would highly recommend Northwood....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“First class service from start to finish....”

Sep 12,2018
Minithumbup
By: 'Bernard'
Sep 12,2018
0 people found
this helpful
I dealt with various staff members at Northwood over a period of 15 months and everyone was brilliant. Totally supportive and always happy to help with any queries. This was the first time I had rented a property and would certainly recommend Northwood. If I ever ...
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Was this helpful? Yes

“Excellent service , can't fault . Understanding of difficult circumstances...”

Sep 11,2018
Minithumbup
By: 'Traceyc'
Sep 11,2018
0 people found
this helpful
Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which helped....
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Comment on agent fees
N/a
Was this helpful? Yes

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1825 55 2019 183 669 7 346 3 248 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(96)
Ashford
73 High Street, Ashford TN24 8SF
(12)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(23)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(114)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(112)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(107)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(90)
Chester
1b Hoole Road, Chester CH2 3NQ
(23)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(7)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(117)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(250)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(34)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(30)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(14)
Hereford
42 Bridge Street, Hereford HR4 9DG
(55)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(59)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
22-24 Market Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(302)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(95)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(22)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(211)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(35)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(32)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(147)
Newcastle upon Tyne
676 West Road, Newcastle upon Tyne NE5 2UR
(177)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(274)
Northwood (Cumbria) Ltd
2 Crosby Street, Carlisle CA1 1DQ
(139)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(80)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(124)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(147)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(29)
Retford
30 Market Place, Retford DN22 6DW
(12)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(105)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH