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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Quite simply the best bunch of girls doing this type of job. Been with them for years as a landlord and they are great in all areas. Thanks again...
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
1 people found
this helpful
Great experience, so glad we went with Northwood. They came out cheapest compared to other agents, and also gave us the best service compared to previous experience of other agents. Loved the regular updates, advice and we were lucky enough that Northwood found us a buyer quickly. The sale went through without fault, the agents worked well with both solicitors and gave us updates on progress. Thank you team for making the sale so easy for us. Would recommend and use again....
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Comment on agent fees
Northwood came out the cheapest compared to other agents, which could make you worry about the service you get for the fees. However as we found out not only did we get the best deal we also received an amazing service.
Was this helpful? Yes
By: Northwood Northampton
Sep 08, 2016
View all comments (1)
Michelle, Thank you very much for your kind words. We aim to give a satisfactory service to all of our clients and we are glad you felt you received this and we are also pleased that you would recommend our services and possibly use us again in the future.....
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Very good agancy and proffesional staff. I have been a tenant for 12 months and no problems with staff or landlord, would use again....
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Northwood is a great company myself and my partner have just rented our lovely new home from this company. The team at Northwood Lettings have been efficient from start to finish keeping us both well informed every step of the way, this was a quick and well managed move they listened to what we wanted and have found us a lovely home in a perfect area.the team are professional and polite. Many thanks...
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Great Service! Maryanne certainly knows her stuff, I can refer Maryanne with confidence.... she definitely goes that extra mile for her clients...
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Comment on agent fees
GOOD
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
She is very helpful and co-operative. Honest and response quickly to the customer. Wish her success for the future....
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Comment on agent fees
Moderate.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Andy was always very informative all throughout the process. He was always receptive to my queries and willing to help and provide answers. He was always very professional and I didn't feel that he was excessively playing against my interests and in favour of the vendors. I find that the overall process was extremely stressful and there is a sense of vulnerability and uncertainty on the side of the buyer, but my feeling is that has more to do with the system than with the agent, and in that resp...
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Comment on agent fees
not applicable (I was the buyer)
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Catherine was very polite and professional but also very personable which is not an easy balance to achieve. Catherine gave me all the information I needed to secure the property, was honest with me with regards to the property and also advised me on the best way for me to apply for the property as I am self employed and pay myself annually by dividends instead of the traditional monthly salary that people use to prove they can afford the rent. Really could not of asked for anything more from Ca...
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Comment on agent fees
About average in my experience. Made less painful by a good agent.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
2 people found
this helpful
Would highly recommend Northwood as a letting agent. Very helpful, friendly and professional staff. Queries are handled effectively and within hours not days....
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Sep 08, 2016
View all comments (1)
Camila, Positive feedback is always received gratefully and we thank you for taking time out to leave us a lovely review. We are pleased that you felt your queries were handled within a good time frame.....
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Goshia was very helpful when moving into the property. Any problems were delt with quickly had no problems with them at all. Would recommend to friends and family x...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Would defiantly recommend this company, there services are brilliant. They have been very efficient in sorting out any problems I had quickly....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Very please with the service from Northwood, when ever I rang with a problem they got it sorted very quickly for me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Catherine has been helpful and guiding from the get go , has been understanding of our needs and made us ready to jump and go for the property we wanted !...
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Comment on agent fees
Average agent fees can't complain
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Northwood Leicester have been excellent throughout the sale of my property. The sale went through at full asking price with little hold ups. The team are efficient and professional, I would highly reccommend using their services....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Northwood have been letting my city centre property for years, and they have always provided a great service. I recently decided to sell my property, and Sophia was very helpful in assisting with the sale....
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Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
1 people found
this helpful
I have been so pleased and impressed with the services of Northwood, especially Julie, Helen and Bethany They couldn't have been more friendly or professional and I shall definitely recommend and/or use their services again in the future...
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Comment on agent fees
Good fees and competitive
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
3 people found
this helpful
They are absolutely great deal with anything with just a phone call, paying rent is easy and very friendly staff....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Northwood Northampton
Aug 25, 2016
View all comments (1)
Thankyou Fardin for your kind comments. We are glad you feel at ease with our services.....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
2 people found
this helpful
Having used and had dealings with estate agents in the past I can honestly say we were very impressed with Northwood. Our contact was with Maryanne she is approachable and straight talking just what is needed at a stressful time. She is very experienced and offers advise when required. We would recommend her 100%....
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Comment on agent fees
As exspected
Was this helpful? Yes
By: Maryanne
Aug 24, 2016
View all comments (1)
Thank you very much for your kind words. Estate Agency is a tough world - but you have to be honest, true and approachable!....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Catherine is the first person I call when one of my properties is available for rent and she is quick!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Duncan was friendly, proactive and helpful, assisting in many practical matters to ensure a smooth sale. We were impressed with the personal service offered by Northwood which has been so different from the 'chain store' experience of many high street agents. Good market knowledge also enabled Duncan to achieve a higher price than the other agents estimates. Would definitely recommend....
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Comment on agent fees
very competitive rates
Was this helpful? Yes
By: Duncan Burge
Aug 24, 2016
View all comments (1)
Many thanks for those kind words. I am pleased that we were able to substantiate the financial potential of this property for the vendor.....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Catrina was very helpful in trying to source me a rental property in York - Great service from the Northwood Team...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
2 people found
this helpful
Very helpful, always kept informed with viewings and alway there if I had any questions regarding my sale Would highly recommend...
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Comment on agent fees
Very good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
2 people found
this helpful
Daniel was really great when we first went for our viewing and he really sold it to us, he was friendly and approachable. Georgia was really friendly and helpful when we spoke to her over the phone and she was also really helpful when we picked up the keys. We have been really impressed with the overall experience with Northwood....
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Was this helpful? Yes
By: Northwood Northampton
Sep 08, 2016
View all comments (1)
Sophie and Tom, Thank you for your review. All of us at Northwood thrive on being an approachable and friendly team. Renting can be a daunting and we are glad you felt impressed with how Northwood handled it for you and we hope you enjoy your new home.....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
I have rented 2 properties from Northwood in Chapel Allerton and I have found them to be the best agent that I have ever dealt with. The staff are always available and keep you regularly informed and they always act promptly. I have found them to always be fair and on occasions when charges can could have been levied, they have acted more than reasonably, unlike a lot of agents who are always out to expose tenants, particularly at a time when you have to check out of the property. Depos...
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Comment on agent fees
We paid the usual credit agency fee checks and fees but all was in line with what we would expect to pay.
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Northwood Thorne have excellent staff. All well mannered, polite and go above and beyond to help. Me and my fiance were looking for our first rental property together. We stumbled across northwood while looking online for propertys. From the first moment we walked into the agents the staff were professional, helpful, caring and polite. They have helped us through everything. From the first steps of looking at propertys right through to keeping the property maintained. Any issues we have are qui...
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Comment on agent fees
The agents fees are very reasonable.
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
0 people found
this helpful
Past landlord who went for guaranteed rent scheme with Northwood in Plymouth. Northwood constantly changed monthly payment amounts due to me from sub tenant. Damage caused by a Northwood sub tenant, money taken by Northwood from deposit scheme not used for repairs at property. No explanation of where money went. Contract not renewed last September 2015 with Northwood, requested my property keys not given to me, staff Hayley and Andrew Chapman rude and arrogant, my wife was asked to leave the...
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Comment on agent fees
Over priced, avoid this company cheaper companies in Plymouth area provide a better service.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
We have experoenced 2 letting agents with Northwood coming out far superior. They are in regular contact with their clints and act on promises....
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Comment on agent fees
fees could always be lower
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Excellent professionals who went the extra mile. Nin actually brought the keys across the city in order to save me stress and time on the removal day. Freda was extremely helpful and continues to be a great support during our first week in the new property. We had complete confidence in their ability to sort out any problems we had....
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Comment on agent fees
Well worth it!
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
These ladies have been extremely professional throughout my tenancy. Kamila has had more interaction with me and has always been efficient and highly professional at all times. The one point most noteworthy is that she, and her colleagues are always on top of the game. I would highly recommend Northwood because of her....
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Comment on agent fees
In line with other agents
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Great experience, and very helpful. I would recommend Northwood to family and friends. All staff members were very friendly and approachable....
read full review
Comment on agent fees
Fees are very fair, the cheapest in Worcester
Was this helpful? Yes

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1276 46 1124 126 348 1 180 1 178 28

Job vacancies

Please see a list of jobs available
Senior Negotiator
Surrey -
Senior Negotiator Requires

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 1:27 PM 16/02/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 1:27 PM 16/02/2016 by Peter Allison

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25 2XS

Barnstaple, EX31 1SY

Basingstoke, RG21 7EF

Bolton, BL1 1HA

Cambridge, CB1 3AN

Cardiff, CF14 3JN

Carlisle, CA1 1DH

Derby, DE1 1QT

Hereford, HR4 9DG

Leicester, LE2 4DS

Lincoln, LN2 1EW

Liverpool, L12 5HJ

Luton, LU1 2QH

Northampton, NN1 4ER

Peterborough, PE1 3HD

Portsmouth, PO6 2AA

Preston, PR1 8BN

Sale, M33 7FT

Crewe, CW11 1AN

St Albans, AL1 1NG

Stoke on Trent, ST4 7NR

Warminster, BA12 9AN

Warrington, WA1 1NN

Wigan, WN1 1QX

Worthing, BN11 1BG

York, YO1 6LJ

Birmingham, B5 6NU

Bournemouth, BH9 2EX

Bristol, BS3 1JN

High Wycombe, HP13 6LJ

Leeds, LS7 4LA

Milton Keynes, MK16 8HE

Newcastle upon Tyne, NE5 2UR

Oldham, OL1 1LS

Sutton, SM2 5BQ

Southampton, SO15 2AW

Worcester, WR1 1SA

Beverley, HU17 8DL

Cheltenham, GL52 2PN

Wokingham, RG40 1AU

Edinburgh, EH4 1DR

Crawley, RH10 1EH

Doncaster, DN1 3NH

Eastbourne, BN21 4LR

Romford, RM1 2JT

Bromley, BR1 1QU

Hastings, TN34 1BE

Macclesfield, SK11 6LB

Plymouth, PL4 6LF

London, SE22 9EF

Firm rankings



Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(64)
Banbury
20 High street, Banbury OX16 5EE
(0)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(19)
show all branches (87)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(103)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(24)
Birmingham Central
i - Land Building, 70 Bromsgrove Street, Birmingham B5 6NU
(79)
Bolton
The Bank, 113-117 Deansgate, Bolton BL1 1HA
(30)
Brighton
62 Church Street, Brighton BN3 2FP
(4)
Bristol
271 North Street, Bristol BS3 1JN
(43)
Bromley
40 East Street, Bromley BR1 1QU
(39)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(24)
Camden London
107-109 Hampstead Road, London NW1 3EE
(0)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(27)
Carlisle
7/9 Warwick Road, Carlisle CA1 1DH
(96)
Central Falkirk
9-11 Bank Street, Falkirk FK1 1NB
(0)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(72)
Chester
1b Hoole Road, Chester CH2 3NQ
(11)
Colchester
21 Head Street, Colchester CO1 1NH
(6)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(0)
Crawley
3 Parkside, Crawley RH10 1EH
(80)
Crewe & Sandbach
36 High Street, Crewe CW11 1AN
(66)
Derby
5A St James Street, Derby DE1 1QT
(42)
Doncaster
25 Hallgate, Doncaster DN1 3NH
(98)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
East Dulwich
20 Upland Road, London SE22 9EF
(46)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(19)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(24)
Exeter
85 South Street, Exeter EX1 1EQ
(13)
Glasgow
745 Pollokshaws Road, Glasgow G41 2AA
(11)
Glasgow North
43 Milngavie Road, Glasgow G61 2DW
(9)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(50)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(16)
Ipswich
4 Falcon Street, Ipswich IP1 1SL
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(152)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(48)
Lewisham
9 Eros House Shops, Brownhill Road, Rushey Green, London SE6 2EF
(0)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(12)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(142)
Liverpool South
76 Allerton Road, Liverpool L18 1LW
(3)
Luton
42-44 Wellington Street, Luton LU1 2QH
(57)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(25)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(10)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(114)
Newcastle
676 West Road, Newcastle upon Tyne NE5 2UR
(85)
Northampton
353 Wellingborough Road, Northampton NN1 4ER
(112)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(0)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(9)
Office 46
458 - 460 London Road, Southend on Sea SS0 9LA
(3)
Oldham
46-48 George Street, Oldham OL1 1LS
(75)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(5)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(61)
Plymouth
Hyde Park House, Plymouth PL4 6LF
(19)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(100)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(11)
Reading and Newbury
89 London Street, Reading RG1 4QA
(15)
Romford
11 Victoria Road, Romford RM1 2JT
(39)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(12)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(9)
Solihull
115 Stratford Road, Solihull B90 3ND
(8)
South Manchester
43-45 Cross Street, Sale M33 7FT
(62)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(85)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(3)
St Albans
48 London Road, St Albans AL1 1NG
(25)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Sutton
9 Regent Parade, Brighton Road, Sutton SM2 5BQ
(42)
Tamworth
24 Lichfield Street , Tamworth B79 7QE
(0)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(53)
Torbay South Devon
107 Union Street, Torquay TQ1 3DW
(9)
Truro
3 Frances Street, Truro TR1 3DN
(7)
Warminster
8 Market Place, Warminster BA12 9AN
(39)
Warrington
139 Sankey Street, Warrington WA1 1NN
(92)
Watford
278 St Albans Road, Watford WD24 6PE
(8)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(106)
Winchester
36 Jewry Street, Winchester SO23 8RY
(0)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(12)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(11)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(111)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(14)
York
67 Micklegate, York YO1 6LJ
(77)

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