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    Sadia
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    Mark
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Jul 26,2015
Minithumbup
Gosia Prazeniak
Eliot
By: 'Jane Kemp'
Jul 26,2015
5 people found
this helpful
Every dealing I have had with staff has been positive. They are professional, knowledgable and always stick to their word in sorting out any issues. Communication and contact is excellent - I am kept updated but not hassled with every little problem. My property was ...
read full review
Comment on agent fees
Fees charged are appropriate to the service they provide and security of guaranteed income
Was this helpful? Yes
By: Andy McG
Jul 27, 2015
View all comments (1)
Thank you, Jane, for your endorsement of our service: what you describe is exactly the standard we aim to achieve, security and peace of mind for our clients, and great homes for our tenants. I appreciate you taking the time and trouble to support Gosia and Eliot so strongly. Andy McGarrick, Director ...
Jul 26,2015
Minithumbup
Gosia Prazeniak
By: 'den_ali'
Jul 26,2015
4 people found
this helpful
Minimal contact...in other words, minimal hassle. Only in contact for the important stuff and nothing trivial. Very efficient and prompt with any requests...
read full review
Was this helpful? Yes
By: Andy McG
Jul 27, 2015
View all comments (1)
Thank you for your comments: very much to the point and exactly what we try to promote - let us take the hassle! It matters to me what our clients think of the way we do things, so you taking the trouble to write a review is very much appreciated. Andy McGarrick, Director ...
Jul 26,2015
Minithumbup
By: 'C Smith'
Jul 26,2015
4 people found
this helpful
I have only recently started using Northwood, but so far, their service has been impeccable. They are efficient, extremely friendly and approachable and have exceeded my expectations in the rental of my property....
read full review
Was this helpful? Yes
By: Scorpio88
Jul 29, 2015
View all comments (1)
Thank you for your kind words, so pleased you have been happy with ther service to date. Kind regards Freda Kendall ...
Jul 24,2015
Minithumbup
Kieran
By: 'G'
Jul 24,2015
3 people found
this helpful
All the staff members I came into contact with at the branch were polite, helpful, and knowledgeable. The agent negotiated with the current tenant on my behalf and was patient when explaining the sign-up process for the flat. I am very satisfied with the service ...
read full review
Comment on agent fees
The fees are significantly higher than other agents in the area.
Was this helpful? Yes
Jul 24,2015
Minithumbup
By: 'Nick Sharp'
Jul 24,2015
3 people found
this helpful
Wendy has been very helpful and efficient, and I feel very confident in using Northwood. I've always had great service....
read full review
Was this helpful? Yes
Jul 24,2015
Minithumbup
Stuart
By: 'colin noades'
Jul 24,2015
3 people found
this helpful
The agent provided very competent service was prompt in all dealings,offered reasonable fees and was both helpful and informative. We will certainly avail ourselves of the service in future....
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Stuart
Jul 24, 2015
View all comments (1)
Colin, Thanks for the review. We will continue to keep you informed and look after your house. ...
Jul 24,2015
Minithumbup
By: 'Mike Burchell'
Jul 24,2015
2 people found
this helpful
I used Northwood for around 7 years and not once did I have any problems with them. They were always prompt in communicating whether it be maintenance, Tennant or inspection issues. They are a very professional and helpful company. I strongly recommend them....
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Was this helpful? Yes
Jul 24,2015
Minithumbup
By: 'Steve Bagot'
Jul 24,2015
5 people found
this helpful
I have let my property via the Sutton branch of Northwood for the last twelve years. Throughout this period Northwood have always promptly found good tenants for the flat and have helped me in fnding good local contractors when minor works have been required. Elaine ...
read full review
Comment on agent fees
I pay a fee for the finding of the tenant which is appropriate for the service provided
Was this helpful? Yes
Jul 24,2015
Minithumbup
By: 'Claire'
Jul 24,2015
3 people found
this helpful
I have been very happy with the service I receive from Northwood Lettings for the last 10 years. They are courteous, helpful and nothing is too much for them. Even when staff members have left the transition has always been smooth and seamless. I would definitely ...
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Was this helpful? Yes
Jul 24,2015
Minithumbup
By: 'Emma Corston'
Jul 24,2015
4 people found
this helpful
I've met hayley a few times very helpful member of northwood team had hayley for my property check they have been fine I always fill happy for hayley to be in my flat very respectful of everything and wish her the best with future tenants ...
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Comment on agent fees
I fill the long term tenants should be aloud a yearly contract as I fill the 6 months comes around fast and I find it hard finding 50 pounds each 6 months well more like four because it's taken two months beforehand
Was this helpful? Yes
By: Hayley
Jul 24, 2015
View all comments (1)
Thank you Emma, this is much appreciated. Look forward to seeing you at your next inspection. ...
Jul 24,2015
Minithumbup
By: 'a.r ferrari'
Jul 24,2015
4 people found
this helpful
I have used Northwoods (Sutton) for approx. 15 years to manage initially 3 flats but now just 2 after having sold one of them Throughout this time the staff have been very helpful and proffesional under all circumstances and have always vetted and found perfect tenants and never ...
read full review
Comment on agent fees
Fees are prompt and fair
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'H'
Jul 23,2015
2 people found
this helpful
I have had very good experience with this agents. All staff are very helpful and friendly, Very thorough. I am very pleased with the service I received and am still receiving....
read full review
Comment on agent fees
The fees were very reasonable and also very fair.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Chris Mills'
Jul 23,2015
2 people found
this helpful
We found Northwood Crawley to be very professional and helpful. We have tried a few other letting agents previously and they are by far the best. As a result we currently have a two year contract with them to look after our property....
read full review
Comment on agent fees
Northwood achieved a higher rent than I previously had.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Michael+Wendy Williams'
Jul 23,2015
2 people found
this helpful
We live overseas and had previously let our property through another agent for many years but had a bad experience towards the end. Contacting Northwoods restored our faith and both Peter Green and Wendy Tolfrey were very helpful in sorting out all our problems. We ...
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Comment on agent fees
We have rent guarantee contract so our income is net and we receive our payment irrespective of a tenant or not. A great system for an overseas landlord
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Ellie'
Jul 23,2015
3 people found
this helpful
I viewed three properties with this agent, although we have now decided to stay where we are for another 6 months, I will certainly visit Northwood when we are looking to rent our next house. Dom showed us round first, he was knowledgeable and very friendly, ...
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
Colin
By: 'HelenJackson'
Jul 23,2015
3 people found
this helpful
Northwood have been excellent throughout our tenancy. They have responded to any issues promptly and have been so easy to let through. We mostly dealt with Colin who has gone above and beyond in assisting us with queries. We really appreciate the help he has ...
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Karen Jebson'
Jul 23,2015
2 people found
this helpful
I had already used Northwood Crawley to sell my family home and knew from initially meeting the manager that they were a professionally run organisation. When I decided to buy to let I had no hesitation in contacting Northwood. As a novice I was given ...
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Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'ElaineT'
Jul 23,2015
2 people found
this helpful
Professional, friendly and reliable, I have used Northwoods happily for a number of years. I think the Guaranteed Rent plan is excellent....
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Jo T.'
Jul 23,2015
1 people found
this helpful
Right from day one, Wendy and all the staff at Northwood have been nothing but amazing in helping look after my biggest investment-my house! Initially, I was worried about renting out my house (as I was new to being a Landlord) but I really shouldn't ...
read full review
Comment on agent fees
I'm under the Guaranteed Rent Scheme and have always had tenants in my property so have always had rent coming in. I think the fees are very reasonable for the service I receive.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'TFF'
Jul 23,2015
1 people found
this helpful
We used the guaranteed rent / fully managed scheme to ensure income. Painless and fuss free, even when we had property issues not of the tenants causing. Best of all, they got to deal with the tenant who had, shall we say, unrealistic expectations of rental ...
read full review
Comment on agent fees
Were told upfront of the rental choices, we went in eyes open.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Dr. Imanikia'
Jul 23,2015
2 people found
this helpful
I moved to Cambridge mid April 2015, and Mathew has been extensively helpful as well as being patient in regards to many issues that I had in my new apartment. His knowledge and expertise has helped and made my rather not smooth move to Cambridge a ...
read full review
Was this helpful? Yes
By: Mathew
Jul 23, 2015
View all comments (1)
Hi Dr. Imanikia Firstly thank you for taking the time to leave a review for me and then thank you once again for commending me on my work, I am really pleased that we had a positive effect on you and made your transaction into Cambridge a better experience for you. ...
Jul 23,2015
Minithumbup
By: 'Alan'
Jul 23,2015
1 people found
this helpful
I would have no hesitation at all in recommending Northwood in Warminster. I did not market my property with Northwood nor did I ultimately purchase through Northwood. However, the service I received through the company in my search for a suitable property can only be ...
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Elaine'
Jul 23,2015
1 people found
this helpful
When I met Wendy from Northwood in Crawley, her professionalism gave me the confidence that I was looking for in a property manager. Since moving to Australia over 6 years ago tenancies, changes to tenants, maintenance and repairs, communication and financial mangement have been handled smoothly, ...
read full review
Comment on agent fees
Higher than average but that pays for peace of mind.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Peter B'
Jul 23,2015
0 people found
this helpful
Wendy always sends me accurate market figures for my property. I am impressed with the property inspections that are carried out regularly and get feedback from Nicola Brown, who I feel goes that extra mile....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Steve Barnes'
Jul 23,2015
0 people found
this helpful
Helpful, informative and quick to resolve any issues we or our tenants may have had. Regular inspections of the property has taken the worry out of letting the property to tenants. The property is always in good condition, clean and looked ater any time we ...
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Steve Gaskin'
Jul 23,2015
0 people found
this helpful
I contacted Northwood's in Crawley as I was interested in the guaranteed rent scheme. The Lettings manager Wendy Tolfrey immediately contacted me and made an appointment for an appraisal of my property to let. Wendy was very professional in her approach and we soon came ...
read full review
Comment on agent fees
Reasonable all things considered
Was this helpful? Yes
Jul 22,2015
Minithumbup
By: 'Pete'
Jul 22,2015
2 people found
this helpful
A great team who will go that little step further to ensure the smooth and trouble free letting.A typical example being when in need of a replacement mower at the property,got the best price on a machine,collected and delivered it to the ...
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Was this helpful? Yes
Jul 22,2015
Minithumbup
By: 'Kirsty Silcock'
Jul 22,2015
3 people found
this helpful
There seemed to be a bit of communication difficulty to start between the office staff and agent visiting my property as my first appointment was missed, which was disappointing as I'd taken the time out of work. I had spoke to someone at the office ...
read full review
Was this helpful? Yes
Jul 22,2015
Minithumbup
By: 'Cristina DG'
Jul 22,2015
2 people found
this helpful
All the staff at Northwood are professional, helpful, polite and always very prompt at responding to queries. They deal with any problems quickly and efficiently. They have managed my rental property for many years and I would not hesitate to recommend them to any future ...
read full review
Was this helpful? Yes
Jul 22,2015
Minithumbup
By: 'S Patel'
Jul 22,2015
2 people found
this helpful
Have been with Nothwoods for 7 years. Always managed to find good quality tenants and made the process of letting the property very smooth.The communication at the office is very prompt.I would reccommend Northwoods if you are thinking of letting your property....
read full review
Comment on agent fees
could always be a little lower
Was this helpful? Yes

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1854 55 2054 185 677 7 354 4 251 42

Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11/09/2018, 11:14 AM by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(96)
Ashford
73 High Street, Ashford TN24 8SF
(16)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(23)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(112)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(117)
Bolton
3 Marsden Road, Bolton BL1 4AA
(36)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(114)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(107)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(90)
Chester
1b Hoole Road, Chester CH2 3NQ
(23)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(8)
Crawley
3 Parkside, Crawley RH10 1EH
(84)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(121)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(251)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(34)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(45)
Exeter
85 South Street, Exeter EX1 1EQ
(30)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(14)
Hereford
42 Bridge Street, Hereford HR4 9DG
(55)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(64)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
22-24 Market Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(311)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(95)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(22)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(216)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(36)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(33)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(147)
Newcastle upon Tyne
676 West Road, Newcastle upon Tyne NE5 2UR
(177)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(277)
Northwood (Cumbria) Ltd
2 Crosby Street, Carlisle CA1 1DQ
(140)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(2)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(80)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(124)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(151)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(31)
Retford
30 Market Place, Retford DN22 6DW
(13)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(107)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(24)
St Albans
48 London Road, St Albans AL1 1NG
(61)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(142)
Truro
3 Frances Street, Truro TR1 3DN
(12)
Warminster
8 Market Place, Warminster BA12 9AN
(102)
Warrington
139 Sankey Street, Warrington WA1 1NN
(205)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(11)
Watford
278 St Albans Road, Watford WD24 6PE
(16)
West Norwood
493 Norwood Road, London SE27 9DJ
(78)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(23)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(53)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(164)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(205)


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