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    Nikki
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    Jonathan
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    Nin Rehal
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    Stuart
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    Katherine
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    Sadia
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    David
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    Adam
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    Jemma
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    Davinia
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    Jim
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    Joanne
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    Jessica
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    Allison
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Jan 21,2015
Minithumbup
By: 'JohnnyS'
Jan 21,2015
0 people found
this helpful
I have been renting my property out in Redhill through Northwood for the last 6 years. We're on their guarantee scheme and it does exactly what it says on the tin. No rent missed at all for 6 years - can't be bad ! I was a bit ...
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Was this helpful? Yes
Jan 19,2015
Minithumbup
By: 'M Pugh'
Jan 19,2015
1 people found
this helpful
Faultless. The whole team enabled the process of moving to be stress free. I believe this was due to their excellent communication and reliability. Very professional, down to the last details. I would highly recommend Northwood as Letting Agents....
read full review
Comment on agent fees
Jonathan managed to negotiate a rental price which was acceptable to both myself and the Landlord.
Was this helpful? Yes
Jan 19,2015
Minithumbup
By: 'Linda Morrissy'
Jan 19,2015
0 people found
this helpful
My property was put on the market 1st September, 2014. I had, up to that date, used Northwood as my letting agent for nearly 2.5 years, but I decided to sell the property. I had several offers within a couple of weeks, although my eventual buyer had ...
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Comment on agent fees
I was told what the fees would be from the beginning. I think 2% is the going rate for most estate agents.
Was this helpful? Yes
Jan 16,2015
Minithumbup
By: 'Andreas'
Jan 16,2015
0 people found
this helpful
Very professional in explaining all aspects of letting my property, and what would be expected of me as a landlord. I am delighted with the level of service I receive....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Jan 16,2015
Minithumbup
By: 'Andreas'
Jan 16,2015
0 people found
this helpful
Very professional in explaining all aspects of letting my property, and what would be expected of me as a landlord. I am delighted with the level of service I receive...
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
Jan 16,2015
Minithumbup
By: 'Gemma'
Jan 16,2015
1 people found
this helpful
I rented a property from northwood for a year. It was a pleasurable experience. The staff are conscientious and willing to go the extra mile. I had a short amount of time to find a property initially and they helped in every way possible. I ...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By: 'inthefishbowl'
Jan 15,2015
0 people found
this helpful
Alex has been very helpful with sorting out several maintenance issues, great to speak to, gets the jobs done quickly, a credit to the company!, thanks Alex....
read full review
Was this helpful? Yes
Jan 15,2015
Minithumbup
By: 'Simon'
Jan 15,2015
0 people found
this helpful
I have been a landlord of several properties with Northwood for over 7 years now and they have been awesome! Due to their great location; friendly,efficient manner and marketing they always let my properties within days. They also assist with any issues that either I ...
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Was this helpful? Yes
By: Siobhan
Jan 20, 2015
View all comments (1)
Hello Simon, thank you for your review. We hope to continue this relationship for many more years to come. Kind regards Siobhan. ...
Jan 15,2015
Minithumbup
By: 'Amy élandrea'
Jan 15,2015
0 people found
this helpful
I have my property on the guaranteed scheme and get paid on the same day each month without the hassle....
read full review
Was this helpful? Yes
Jan 15,2015
Minithumbup
By: 'Amy Dawes'
Jan 15,2015
0 people found
this helpful
having been stung in the past by a few tenants, the guaranteed rent scheme is great. I receive my rent on the same day each month with out the hassle....
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Was this helpful? Yes
Jan 14,2015
Minithumbup
By: 'Lyn'
Jan 14,2015
0 people found
this helpful
I went to Northwood after a difficult tenant had left the property. They gave me honest sound advice and I am happy that I no longer have to deal with tenants. They dealt with all references and checks and I am more than happy with ...
read full review
Comment on agent fees
The fees are on par with other agents, but their service is far superior.
Was this helpful? Yes
Jan 13,2015
Minithumbup
By: 'A very satisfied customer'
Jan 13,2015
1 people found
this helpful
For the sale of my bungalow in Hawarden I found the Northwoods team very helpful, very professional and offered a first class service. Lesley and the team found me the right buyer and secured the full asking price. Well done. I have no problem in ...
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Was this helpful? Yes
Jan 13,2015
Minithumbup
By: 'Scot Jones'
Jan 13,2015
7 people found
this helpful
I have recently became a tennant of Northwood. I would like to say a huge thank you to everyone at the northampton office, Kuia especially was incredibly helpful, very knowledgeable and kept me informed at all times. Great friendly helpful service throughout from start to ...
read full review
Was this helpful? Yes
By: Northwood Northampton
Jul 03, 2015
View all comments (1)
Dear Scot Jones, Thank you for sharing such kind words, I am please to hear of such a positive experience. I hope you have settled in well to your new home and if you need anything please do not hesitate in contacting one of the team. ...
Jan 13,2015
Minithumbup
Jonathan
By: 'Landlord'
Jan 13,2015
4 people found
this helpful
My experience of Northwood had been nothing short of outstanding. I had a small issue on one property with a contractor and Jon dealt with it superbly and with the impost processional conduct. All other staff are friendly and efficient. I have two properties with ...
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Was this helpful? Yes
Jan 13,2015
Minithumbup
By: 'Mary.C'
Jan 13,2015
0 people found
this helpful
Very pleased with the service. Also very pleased with the guaranteed rent scheme - such a good idea for peace of mind. The team in the office are helpful and made the whole process very easy, would definitely recommend, 5 stars....
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Was this helpful? Yes
Jan 12,2015
Minithumbup
By: 'WorcesterWoman'
Jan 12,2015
1 people found
this helpful
A very professional service, great communication - a pleasure to deal with, as always. Very proactive regarding marketing suggestions, thorough reference checks....
read full review
Was this helpful? Yes
Jan 12,2015
Minithumbup
Andrew
By: 'Darren Jones'
Jan 12,2015
1 people found
this helpful
I have found Northwood Sandbach to be proactive and helpful. In the event that a tenant falls behind with the rent, prompt action is taken to resolve the matter. They provide friendly advice and understand fully the problems landlords can face from time to time. ...
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Was this helpful? Yes
Jan 11,2015
Minithumbup
By: 'TP3'
Jan 11,2015
0 people found
this helpful
Having rented from Northwood Norwich for the last two years I can only say good things about them. The staff are friendly and helpful and have aimed to help with any issues as quickly as the situation has allowed. When we first rented the property ...
read full review
Comment on agent fees
Clear and upfront with all fees. Given fee guide on move in which outlined all fees due and those which may be payable in the future. Very reasonable and having rented with various agents in Norwich also one of the most reasonable.
Was this helpful? Yes
Jan 08,2015
Minithumbup
Jonathan
By: 'J Thorpe'
Jan 08,2015
3 people found
this helpful
An overall superb experience with the team at Northwood Worcester in the 2 years plus I have dealt with them in my capacity as a Landlord. I moved my business to Jon and the team following an extremely poor run of service with another Letting Agent ...
read full review
Was this helpful? Yes
Jan 08,2015
Minithumbup
Andrew
By: 'JandD'
Jan 08,2015
1 people found
this helpful
We use Northwood to let our Sandbach property. From our first meeting with Andy the service has been very good. Friendly and professional. They are extremely responsive to our queries be they via email or telephone. A reliable long term tenant was found quickly. Regular ...
read full review
Comment on agent fees
We are on a guaranteed rent contract so all fees are wrapped up in the contract.
Was this helpful? Yes
Jan 07,2015
Minithumbup
By: 'Stephanie Sutton'
Jan 07,2015
0 people found
this helpful
We were with them for three years and they were fantastic from start to finish. Really helpful and made renting a good experience....
read full review
Was this helpful? Yes
Jan 06,2015
Minithumbup
By: 'Bev'
Jan 06,2015
1 people found
this helpful
I have used Northwood Birmingham for several years, over the last 4 years they have helped me rent my property out to very good tenants and most recently I have sold that property. I found that everyone I dealt with was professional all of the time, ...
read full review
Comment on agent fees
Very good fees, they were the best price compaired to other estate agencies.
Was this helpful? Yes
Jan 05,2015
Minithumbup
By: 'Kenny677'
Jan 05,2015
2 people found
this helpful
I met with Ailsa at a viewing appointment. I was greeted with a warm smile which was maintained throughout the appointment. Ailsa conducted the viewing in a professional manner and was not only able to answer any questions I had, with being very knowledgeable in ...
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Comment on agent fees
Fees illegal in Scotland
Was this helpful? Yes
By: Matt
Jan 21, 2015
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. ...
Jan 05,2015
Minithumbup
By: 'Amette'
Jan 05,2015
0 people found
this helpful
This is a really first class service. Paul listened to my concerns about letting the property and the tenants I have had there have been great. The staff are friendly and helpful whenever I ring with a query and they keep me informed with anything ...
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Comment on agent fees
I knew exactly what the fees were before I signed the contract and consider them to be fair in relation to the service provided.
Was this helpful? Yes
Jan 01,2015
Minithumbup
By: 'Kay Hardy'
Jan 01,2015
0 people found
this helpful
We have always found all members of staff to be most helpful in all aspects of letting. More than willing to give guidance and advice, even by phone or text. This is the quick and accurate service one needs in a very buoyant market that ...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes
Dec 30,2014
Minithumbup
By: 'Flavia Swann'
Dec 30,2014
9 people found
this helpful
I have been with Northwood in York for a few years, but recently the service has improved significantly, and this I must attribute to Amy Cranfield. She has been most assiduous in following up matters, replying to my queries, organising cleaners and painters and in ...
read full review
Was this helpful? Yes
Dec 29,2014
Minithumbup
Andy
By: 'Vern'
Dec 29,2014
3 people found
this helpful
Friendly, approachable, professional staff. From my initial dealings with Andy over a decade ago to the latest arrivals to the team. All have contributed in a positive way in delivering a first class service. Due to our busy schedules, having the team at Northwoods taking ...
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Was this helpful? Yes
Dec 28,2014
Minithumbup
By: 'Pauline'
Dec 28,2014
3 people found
this helpful
Have been using Northwood Bearsden for some time now and are very happy with the service we recieve . Always keep me up todate on any maintenance and costing of Jobs if any. Would recomened ....
read full review
Was this helpful? Yes
Dec 28,2014
Minithumbup
By: 'Sarah'
Dec 28,2014
1 people found
this helpful
We had a problem with the heating. As it is in the winter it was a serious issue! I managed to get someone on the phone and have to say that she was very professional and dealt with the issue quickly. The heating was soon ...
read full review
Was this helpful? Yes
By: Matt
Dec 29, 2014
View all comments (1)
Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with Mairi and my team. ...
Dec 23,2014
Minithumbup
By: 'Harry and Rita Brooksbank'
Dec 23,2014
1 people found
this helpful
Debra Rendle was the main contact. On her first visit we felt we had chosen the right Estate Agents to sell our home. She kept us informed every step of the way and was always willing to answer questions and put our mind at ease. ...
read full review
Was this helpful? Yes
By: northwoodbev
Jan 02, 2015
View all comments (1)
At Northwood we always strive to keep our clients up-to-date throughout the process of selling their home so to hear your positive feedback gives us immense pride and determination for the future. Thank you so much for taking the time to post your review. ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1755 54 1865 178 640 7 327 3 239 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(93)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(111)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(43)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(99)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(96)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(133)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(89)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(6)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Sandbach 9
(112)
Derby
5A St James Street, Derby DE1 1QT
(54)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(244)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(75)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(33)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(54)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(59)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(294)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(85)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(196)
Luton
42-44 Wellington Street, Luton LU1 2QH
(68)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(35)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(31)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(142)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(263)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(117)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(138)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(29)
Retford
30 Market Place, Retford DN22 6DW
(10)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(104)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(55)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(136)
Truro
3 Frances Street, Truro TR1 3DN
(11)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(78)
Warrington
139 Sankey Street, Warrington WA1 1NN
(168)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(12)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(22)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(50)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(155)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(185)


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