98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9613Featured Review
a
reviewed by 'Richard'
Featured Review
a
reviewed by 'Marissa'
Featured Review
a
reviewed by 'mircea'
Featured Review
a
reviewed by 'Clifford'
Featured Review
a
reviewed by 'Lera'
16th Apr 2024
reviewed by 'Emma Payne'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £13,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2728 | 94 | 4044 | 294 | 1233 | 24 | 647 | 19 | 464 | 69 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Nov 18,2019
Nov 18,2019
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Northwood have been brilliant throughout our dealings with them. They have always been professional and acted quickly on any concerns we have had. Their guaranteed rent scheme takes all the stress out of managing a property and I would recommend them to anyone....
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Feb 19,2022
Feb 19,2022
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Absolutely lovely letting agency, best I have dealt with in Peterborough. Great communication and just vert kind people. Always answer their phones and emails promptly. Couldn't have asked for a better service!...
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Jan 18,2020
Jan 18,2020
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I dont know in a few words to day how much i love Nothwood Agency, it was amazing working with them and to rent from them i will happy tell to everybody, if they have a chance to rent from them, to do it;)
Thank ...
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Featured Review
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Oct 07,2019
Oct 07,2019
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We were impressed with the presentation of our property especially the photography by Chris.
We were kept informed as to the progress of the sale of the house and bringing the sale to a successful conclusion.
We always had a warm friendly reception which made ...
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Featured Review
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Jul 30,2019
Jul 30,2019
1
people found
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Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put ...
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Apr 16,2024
Apr 16,2024
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A friendly and professional team who've looked after us the whole way! We've been very happy with our new flat, and from the first point of contact to arrange the viewing, Lisa, Nikki, Lin, Selena, Charlie and all of the team have listened to our ...
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Apr 16,2024
Apr 16,2024
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Cannot fault Northwood Cheltenham. From the viewing stage through to managing the propery we have had an excellent experience. The team treat tenants with respect and are quick to respond to maintenance issues. We came to them after suffering with a rogue landlord, and were ...
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Apr 16,2024
Apr 16,2024
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excellent service, excellent service, excellent service, excellent service, excellent service...
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Apr 15,2024
Apr 15,2024
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Thank you for your services to sell my property for me. Great service and would definitely recommend to others needing to sell their property....
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Apr 12,2024
Apr 12,2024
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Smooth move in process and excellent customer service. Would recommend....
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Apr 12,2024
Apr 12,2024
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Working with Richard and the Northwood team has been a great experience. They were able to answer all our questions and was very knowledge about properties. Northwood, thank you for making my house buying and selling experience a great one!...
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Apr 12,2024
Apr 12,2024
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Richard was fantastic. He talked me through the whole process and kept me sane. He didn't give up in finding me a home. He is 100% who you want in your corner in this market...
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Apr 12,2024
Apr 12,2024
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Julie is amazing. She is highly professional and an expertise in dealing with clients. She is always available to help , assist with any problems and needs .She is excellent in communication and responded quickly to all our queries and concerns. We thank her wholeheartedly for ...
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Apr 12,2024
Apr 12,2024
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Northwoods go the extra mile to find great tenants. Their caring approach and efficiency setting up the tenancy ensure the landlord tenant trust relationship is well established from the start....
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Apr 12,2024
Apr 12,2024
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Richard came to our home and presented a good case for using Northwood to sell our home. He was extremely positive in what he could do to sell our home,he gave us directions on how to stage our home for pictures. He walked us ...
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Apr 11,2024
Apr 11,2024
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Northwood were fantastic at managing my apartment over the years, their guaranteed rental program worked great for me in the years when my apartment could have tenants. While many of my contacts complained about not being able to find tenants, I had full occupancy for ...
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Apr 11,2024
Apr 11,2024
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Rebecca and Ally from Northwood Estate agency/ Daisy Lets were both highly professional. They found perfect tenants for our flat quickly and made the whole process very easy for us as first time landlords. I would highly recommend them....
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Apr 11,2024
Apr 11,2024
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My experience with Northwood letting agency is truly fantastic!
Manager Amanda is highly knowledgeable,professional and understanding.
She kept me updated and informed in most helpful and kind manner.
Amanda took away the stress of moving with her superb expertise ,warmth and kindness.
So crucially ...
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Apr 11,2024
Apr 11,2024
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Always present and efficient. Collaboration and assistance during difficult times...
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Apr 10,2024
Apr 10,2024
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Smooth process with clear communication throughout, happy with the services the friendly team provided...
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Apr 10,2024
Apr 10,2024
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I found the Northwood team really proactive; and also sympathetic in solving a recent difficult situation, and generally very helpful throughout all my interactions with them. They really went above and beyond my expectations. I am most grateful to Karola Kane and Karen Campbell and ...
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Apr 10,2024
Apr 10,2024
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We couldn't be happier with the professionalism of estate agents Northwood.
Gavin has been amazing from the start of this journey, nothing is too much trouble always willing to answer any questions to put your mind at rest.
Tracey who was the agent who greeted ...
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Apr 10,2024
Apr 10,2024
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Really great and professional service. Always available when I needed to talk with them and responded efficiently to emails. Rented with them for 18 months and they made it all very easy...
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Apr 09,2024
Apr 09,2024
1
people found
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Renting with this agency was a seamless experience from start to finish. The process was smooth from the start to the end of my tenancy, and the team consistently provided prompt and helpful assistance whenever required. I highly recommend Northwood!...
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Apr 09,2024
Apr 09,2024
0
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Ruth at Northwood has been kind, patient and understand as well as exceptionally professional.
In an area that is highly competitive I never felt rushed or pushed in any way.
I would happily recommend the agents and especially Ruth.
Thank you...
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Apr 09,2024
Apr 09,2024
0
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Absolutely would NOT recommend to anyone. Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, ...
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Apr 09,2024
Apr 09,2024
0
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Absolutely would NOT recommend to anyone. Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, ...
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Apr 08,2024
Apr 08,2024
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We signed up with Northwood on their Guaranteed Rent scheme over 10 years ago when they were a well-run independent company and we were very happy customers. However, Northwood were taken over by the Belvoir Group some years ago and this is when we started to ...
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Apr 08,2024
Apr 08,2024
0
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Amazing! Attentive and accessible, so supportive and encouraging. Never felt rushed or under pressure. Rebecca was everything we needed all the way through these processes...
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Apr 05,2024
Apr 05,2024
0
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We cannot fault Beth and Lauren at Northwood Warrington. Such a professional quick service, nothing was ever too much trouble. We were in a desperate position and both acted so efficiently to enable us to be in the property within the same week. As a ...
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Apr 04,2024
Apr 04,2024
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Rebecca has been really helpful and made the whole process stress free!...
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Apr 04,2024
Apr 04,2024
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Two very different experiences - one good, one bad. I first worked with Northwood to sell a house in 2022/3 and found them to be professional, responsive and helpful. On the basis of that experience I would have given 5 stars so I turned to them to ...
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Apr 03,2024
Apr 03,2024
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I just have my flat sold by Northwood, many thanks
Also a huge thanks to Ali Clark, who was the person I first spoke while walking into their office, I immediately took the decision using the agency to sell after her first visit to the ...
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Apr 03,2024
Apr 03,2024
1
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I have changed letting agencies to Northwood as I felt my previous one was less responsive. Since Northwood took over they have been nothing but attentive, helpful abs supportive of the whole transaction. They are great for landlords and tenants. I feel reassured and in ...
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Apr 02,2024
Apr 02,2024
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Rebecca was super helpful and made me feel at ease throughout the process...
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Vendor Fees
Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)Secure Sale (Modern Method of Auction) = No commission
Landlord Fees
Fee (inclusive of VAT)Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)
Tenant Fees
Charge (inclusive of VAT where applicable)Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Awards won by Northwood
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2023
Best Franchise in the UK
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2023
Best Overall Large Chain in the UK
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2023
Best Letting Agent in the UK
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2022
Best Overall Large Chain in the UK
-
2022
Best Franchise in the UK
-
2022
Best Letting Agent in the UK
-
2021
Best Franchise in the UK
-
2021
Best Overall Large Chain in the UK
-
2021
Best Letting Agent in the UK
-
2023
Best Overall Agent in the UK
-
2022
Best Overall Agent in the UK
-
2021
Best Overall Agent in the UK
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
-
2023
Best Letting Agent in St Albans
-
2023
Best Letting Agent in AL1
-
2022
Best Letting Agent in AL1
-
2022
Best Estate Agent in AL1
-
2022
Best Letting Agent in St Albans
-
2021
Best Letting Agent in St Albans
-
2021
Best Estate Agent in AL1
-
2021
Best Letting Agent in AL1
-
2022
Best Estate Agent in St Albans
-
2021
Best Estate Agent in St Albans
Southport, PR8
-
2023
Best Letting Agent in Southport
-
2023
Best Letting Agent in PR8
-
2021
Best Letting Agent in Southport
-
2021
Best Letting Agent in PR8
-
2023
Best Estate Agent in PR8
-
2022
Best Letting Agent in PR8
-
2022
Best Letting Agent in Southport
-
2021
Best Estate Agent in Southport
-
2021
Best Estate Agent in PR8
-
2023
Best Estate Agent in Southport
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in LN2
-
2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
-
2022
Best Estate Agent in LN2
-
2022
Best Estate Agent in Lincoln
-
2021
Best Estate Agent in Lincoln
-
2021
Best Estate Agent in LN2
-
2023
Best Letting Agent in East of England
-
2021
Best Letting Agent in East of England
Doncaster, DN2
-
2023
Best Estate Agent in Doncaster
-
2023
Best Estate Agent in DN2
-
2023
Best Letting Agent in DN2
-
2022
Best Letting Agent in DN2
-
2022
Best Estate Agent in DN2
-
2022
Best Letting Agent in Doncaster
-
2022
Best Estate Agent in Doncaster
-
2021
Best Estate Agent in Doncaster
-
2021
Best Estate Agent in DN2
-
2021
Best Letting Agent in DN2
-
2023
Best Letting Agent in Doncaster
Crawley, RH10
Cheltenham, GL52
Carlisle, CA1
Ashford, TN23
-
2023
Best Letting Agent in Ashford
-
2023
Best Estate Agent in Ashford
-
2023
Best Estate Agent in TN23
-
2023
Best Letting Agent in TN23
-
2022
Best Letting Agent in TN23
-
2022
Best Estate Agent in TN23
-
2022
Best Letting Agent in Ashford
-
2022
Best Estate Agent in Ashford
-
2021
Best Letting Agent in Ashford
-
2021
Best Estate Agent in TN23
-
2021
Best Letting Agent in TN23
-
2021
Best Estate Agent in Ashford
Worcester, WR1
Wrexham, LL11
-
2023
Best Estate Agent in Wrexham
-
2023
Best Letting Agent in Wrexham
-
2023
Best Estate Agent in LL11
-
2023
Best Letting Agent in LL11
-
2022
Best Letting Agent in LL11
-
2022
Best Estate Agent in LL11
-
2022
Best Letting Agent in Wrexham
-
2022
Best Estate Agent in Wrexham
-
2021
Best Letting Agent in Wrexham
-
2021
Best Letting Agent in LL11
Bristol, BS3
Crewe, CW11
Liverpool, L12
-
2023
Best Estate Agent in L12
-
2023
Best Letting Agent in L12
-
2022
Best Letting Agent in L12
-
2022
Best Estate Agent in L12
-
2022
Best Estate Agent in Liverpool
-
2021
Best Estate Agent in L12
-
2021
Best Letting Agent in L12
-
2023
Best Estate Agent in Liverpool
-
2022
Best Letting Agent in Liverpool
-
2021
Best Estate Agent in Liverpool
Leeds, LS7
Nottingham, NG5
London, SE27
-
2023
Best Letting Agent in SE27
-
2022
Best Letting Agent in SE27
-
2021
Best Estate Agent in SE27
-
2021
Best Letting Agent in SE27
-
2023
Best Letting Agent in London
-
2023
Best Estate Agent in SE27
-
2023
Best Letting Agent in South East London
-
2022
Best Estate Agent in SE27
-
2023
Best Letting Agent in Greater London
