Northwood
4.8/5, 6657 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood UK | Estate Agents | Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2127 59 2650 208 831 9 426 6 294 47
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Northwood Exeter are amazing!...”

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Apr 02,2020
Minithumbup
By: 'Abigail Marsh'
Apr 02,2020
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Northwood were brilliant from me making my offer right up until completion. Especially, Tamsin Saunders who couldn't do enough for me. I would highly recommend her and Northwood....
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“Northwood St Albans - professionals...”

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Apr 01,2020
Minithumbup
By: 'Ben'
Apr 01,2020
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Northwood St Albans branch dealt with our tenancy in a very efficient and courteous manner. They were efficient and responsive. A friendly bunch of professionals. Thanks....
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“Perfect!...”

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Mar 31,2020
Minithumbup
By: 'Simon Green'
Mar 31,2020
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Perfect Service. Even during the COVID situation, they had greats communication, keep me fully up to date. Got me in the new property quickly and without fuss. Highly highly recommend them....
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“Staff have been responsive, attentive and dil......”

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Mar 31,2020
Minithumbup
By: 'Matthew Chatwin'
Mar 31,2020
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Staff have been responsive, attentive and diligent throughout both the rental and buying process. Information is conveyed in a clear and concise manner enabling all parties to understand implications and make informed decisions. Phone lines have always been answered and all problems attended to on ...
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“Very helpful...”

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Mar 31,2020
Minithumbup
By: 'Alison'
Mar 31,2020
0 people found
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Alex has been very helpful. He was very happy to give second viewing and has got back to me quickly with answers to queries. My property purchase is still to be finalised, but so far the service has been very good....
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“Northwood have been a great help in helping b......”

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Mar 30,2020
Minithumbup
By: 'Sheila'
Mar 30,2020
0 people found
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Northwood have been a great help in helping be source a flat, quick efficient and very helpful, would definitely recommend...
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By: Matt Pullinger
Mar 30, 2020
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Many thanks for this great feedback we are delighted to be of service, Best regards Matt Pullinger ...

“Northwood & Joana...”

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Mar 29,2020
Minithumbup
Joana Ursica
By: 'Channing'
Mar 29,2020
0 people found
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We had been renting with Northwood since January 2017 when we decided to go through an estate agent after renting 2 properties with private landlords and having nothing but problems. Joana was amazing from day 1 of us walking into the estate agents and applying for our home. ...
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“Feedback on Northwood Service...”

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Mar 27,2020
Minithumbup
By: 'John McConnell'
Mar 27,2020
0 people found
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Northwood have been looking after all of my properties for about 18 months now since taking over my previous agent. In that time we have had a few unusual incidents as well as the normal everyday issues that make up property rentals. In all of the ...
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“Despite being based overseas throughout most ......”

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Mar 26,2020
Minithumbup
By: 'Kim Ross'
Mar 26,2020
0 people found
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Despite being based overseas throughout most of the process of letting my apartment, I have felt completely connected and supported by the Northwood Aberdeen team. Everyone I have connected with by phone or in person has been proactive and helpful. Nicola super-efficiently managed to get ...
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By: Matt Pullinger
Mar 26, 2020
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Many thanks for this fantastic feedback its our pleasure to be of service to you through these unprecedented times. Best regards Matt Pullinger ...

“Great experience - flexible, responsive, quick, friendly...”

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Mar 26,2020
Minithumbup
By: 'Imran Bhaloo'
Mar 26,2020
0 people found
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Northwood were amazing throughout the whole lettings process and Juliet, our property manager was amazing and super helpful. We were going through a house move during the whole Coronavirus issue and despite being really busy, she was very responsive, flexible and understanding and helped us ...
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By: Matthew Pullinger
Mar 26, 2020
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Many thanks for this brilliant feedback it was our pleasure to get you in your new home. Best regards Matt Pullinger ...

“Helen responded to my query extremely quickly......”

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Mar 26,2020
Minithumbup
Helen
By: 'Emily Phoenix'
Mar 26,2020
0 people found
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Helen responded to my query extremely quickly out of hours and I was very impressed :) really helped me out in getting referenced for my next property....
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“First Class Service!...”

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Mar 25,2020
Minithumbup
Marlene
David
By: 'Michael Deane'
Mar 25,2020
0 people found
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First Class service! Well done Marlene and Team for the smooth running of our Buy to Let in Bridgwater. We have peace of mind knowing that it is in such good hands. Repairs and Maintenance are all dealt with promptly! First Class Service as Always ...
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“Had great service provided throughout by Alex......”

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Mar 23,2020
Minithumbup
By: 'Jonny'
Mar 23,2020
0 people found
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Had great service provided throughout by Alex, always attentive throughout and provided regular updates. Overall, I would highly recommend this estate agent....
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“Thank you for all of your hard work, professi......”

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Mar 23,2020
Minithumbup
Elizabeth
Anita
By: 'T Grant'
Mar 23,2020
0 people found
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Thank you for all of your hard work, professionalism and support selling my house. You were there whenever I needed assistance. I couldn't have asked for more....
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“Very pleased with our experience with Northwood...”

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Mar 20,2020
Minithumbup
Lingam
Parvinder
By: 'neerja yadav'
Mar 20,2020
0 people found
this helpful
We were so pleased with our experience with Northwood in renting out our property. The whole process of finding a tenant was as smooth and fast as I could have ever imagined. Pav has been genuinely amazing, he was very professional, responsive and efficient. He ...
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“Amazing Service from start to finish! HELEN a......”

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Mar 19,2020
Minithumbup
Helen
By: 'Kim Exton'
Mar 19,2020
1 people found
this helpful
Amazing Service from start to finish! HELEN at northwood is great! Moving in 1 week after viewing. Awesome Service . Well Done Team!...
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“WARNING PROCEED WITH CAUTION...”

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Mar 19,2020
Minithumbdown
By: 'R J'
Mar 19,2020
1 people found
this helpful
My experience with Northwood Sale was very unpleasant, particularly with the director of the business, *. He is very abusive and uses a number of bullying tactics; such as serving faulty eviction orders to turning up to your property unannounced. * always aggressive and often offensive, he ...
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By: Craig Bradley
Mar 20, 2020
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Hello RJ, I am currently having similar issues with this letting agent (specifically DH), I could have written the same almost word for word. If you'd like to get in touch, I'd be very happy to compare notes. You can email at craig-bradley@hotmail.com ...

“Juliet and the Aberdeen team have been highly......”

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Mar 19,2020
Minithumbup
By: 'Jordan'
Mar 19,2020
0 people found
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Juliet and the Aberdeen team have been highly professional and quick in dealing with my requests, i was apprehensive of letting my property but Juliet and the team have really put me at ease...
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By: Matt Pullinger
Mar 19, 2020
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Many thanks for this great feedback we are delighted to be of service. Best regards Matt Pullinger ...

“Great service from Northwood....”

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Mar 19,2020
Minithumbup
Sacha Cooke
Tracey Hankin
By: 'Martin and Sue Woolley'
Mar 19,2020
0 people found
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Northwood have always been thoroughly professional in their dealings with us and I feel that they are always in total control of our property in Frome. We have had tenants move recently and Northwood have secured new tenants quickly and with a minimum of fuss. ...
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By: Fiona Bradbury
Mar 19, 2020
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Dear Martin and Sue, thank you so much for your great feedback. Your positive comments are just what we need at this very challenging time! Many thanks again from everyone at Northwood Warminster. ...

“A 1st class letting agent...”

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Mar 19,2020
Minithumbup
Stuart
Zayaan
By: 'ian taylor'
Mar 19,2020
0 people found
this helpful
I've worked with Stuart and his team for a number of years now and have always found them to be very professional, courteous and efficient. I've used them over the years to find numerous tenants and handle rent collections for 3 of my properties. Every time ...
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“Helpful in finding a new flat 5*...”

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Mar 18,2020
Minithumbup
By: 'Jane R'
Mar 18,2020
0 people found
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Positive experience from the team when looking to rent a new property. Fast, efficient and kept me in the loop of similar properties in my budget to help me move quickly....
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“Friendly and professional throughout...”

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Mar 17,2020
Minithumbup
Abi
By: 'Lisa'
Mar 17,2020
0 people found
this helpful
I cannot thank Northwood and in particular Abi for the wonderful service I received when buying my first flat. Swift communication, patience and kind words and pretty much a seamless purchase. Thanks so very much!...
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“Great Sales Team...”

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Mar 17,2020
Minithumbup
Julie
By: 'Rob garner'
Mar 17,2020
0 people found
this helpful
A friendly professional team. Will go the extra mile to ensure the customer sales experience is a good one providing much needed communication and feedback. Focused on selling your property to the best of their ability. Julie in particular was a great help. Would definitely ...
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“Sacha has been amazing and made the process v......”

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Mar 17,2020
Minithumbup
Sacha Cooke
By: 'Sophie jones'
Mar 17,2020
0 people found
this helpful
Sacha has been amazing and made the process very easy for us. She has kept in regular contact to let us know how things are going :)...
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By: Fiona Bradbury
Mar 17, 2020
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Hi Sophie, we are so pleased to hear that you have had a positive experience, thank you so much for taking the time to tell us, it is very much appreciated. ...

“Selling a leasehold flat...”

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Mar 16,2020
Minithumbup
Julie
By: 'Tina garner'
Mar 16,2020
0 people found
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The landlord service provided by Northwood over the past 5 plus years has always been exceptional .. So when we decided to sell our apartment we naturally wanted to use their services.... The sale of our property was not without drama and stress with a buyer pulling ...
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By: Nikki
Mar 17, 2020
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Hi Tina, Thank you do much for your kind comments. It as been a pleasure dealing with your property for both sales and lettings and we will certainly miss dealing with you and Rob. All the ladies here at Northwood would like to wish you the very best of luck Kindest Regards Nikki ...

“Renewal process....”

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Mar 13,2020
Minithumbup
Helen
By: 'Kaya Bremner'
Mar 13,2020
0 people found
this helpful
When it came to renewing my tenancy I had a few questions, however Helen was incredibly helpful and made the whole process incredibly easy. I could not have asked for a more patient and informative person to help me with what I needed!...
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“Will never use this agent again. When agreein......”

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Mar 12,2020
Minithumbdown
By: 'Fiona Elise Hardley'
Mar 12,2020
0 people found
this helpful
Will never use this agent again. When agreeing to let out property I could hear all agents cheering in the background as they let it before another agent did. It was very unprofessional. Promised stained carpet were to be replaced & a fresh coat of paint ...
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“I have been renting out a property via Northw......”

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Mar 11,2020
Minithumbup
Joana Ursica
By: 'Loraine'
Mar 11,2020
0 people found
this helpful
I have been renting out a property via Northwood in Doncaster for a few years now and Joana has been first class throughout. She is always so helpful and her knowledge is excellent with regards to property management. I would highly recommend Joana to anyone ...
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“The Northwood Edinburgh team are fantastic ......”

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Mar 11,2020
Minithumbup
Lauren Hay
Stuart Miller
By: 'GARY CAMPBELL'
Mar 11,2020
0 people found
this helpful
The Northwood Edinburgh team are fantastic I've been a tenant for a few years, and while the property was a bit ageing the team were fantastic, from helping me get a new oven when the old one was playing up to answering my usually silly ...
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“Brilliant customer service from Hannah Nota. ......”

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Mar 11,2020
Minithumbup
Hannah
By: 'Billy Humphries'
Mar 11,2020
1 people found
this helpful
Brilliant customer service from Hannah Nota. Would strongly recommend them and have done to a friend. She was Really helpful and happy to help....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood