Northwood
4.8/5, 6306 reviews
95% recommended
97% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood UK | Estate Agents | Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2037 62 2472 207 787 9 406 5 277 44
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Well impressed with Northwood’s guaranteed re......”

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Oct 17,2019
Minithumbup
By: 'Gerard lyons'
Oct 17,2019
0 people found
this helpful
Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
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“We were pleased with the service we received ......”

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Oct 16,2019
Minithumbup
Kirsty Mead
By: 'Dan Watson'
Oct 16,2019
0 people found
this helpful
We were pleased with the service we received from Kirsty at Northwood. She always communicated well which is important to us....
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“Friendly , helpful and efficient....”

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Oct 16,2019
Minithumbdown
Lindsey Bennett
Cheryl Seymour
By: 'Michelle Carolan'
Oct 16,2019
1 people found
this helpful
I found the staff in Northwood Thorne office to be friendly and efficient. I have recently been dealing with Lindsey regarding our house purchase ,and She has been so helpful dealing with our enquiries quickly and efficiently....
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“Exceptional service from a great team!!...”

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Oct 15,2019
Minithumbup
Carol
By: 'Shaji mathew'
Oct 15,2019
0 people found
this helpful
Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
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“Very nice and friendly staff, especially Jenn......”

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Oct 15,2019
Minithumbup
Jennifer
Donna
By: 'Muhammad Taqi'
Oct 15,2019
2 people found
this helpful
Very nice and friendly staff, especially Jennifer has been very supportive. Gave me ample time to arrange finances and settle a few things....
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By: Jennifer Middleton
Oct 15, 2019
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Thank you for your kind words Muhammed. It has been a delight to help you secure and move into your new home. We continue to be at the end of the phone to ensure that the tenancy runs smoothly. Good luck in your new home. ...

“I have an exceptionally high level of praise ......”

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Oct 15,2019
Minithumbup
Tina
Louise
By: 'Shawn Smith'
Oct 15,2019
2 people found
this helpful
I have an exceptionally high level of praise for Tina, Louise and all the staff member's at Northwood Northampton. The whole process of renting my property via Northwood's has been from start to finish a pleasure. They are very knowledgeable in what they do and ...
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“Great service from Alex and the team, who sho......”

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Oct 14,2019
Minithumbup
By: 'Jay'
Oct 14,2019
0 people found
this helpful
Great service from Alex and the team, who showed flexibility and were always responsive to any issues we raised. many thanks!...
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“I used this agency to find my new lovely home......”

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Oct 11,2019
Minithumbup
Jennifer
Maryanne
By: 'Ronnie Logue'
Oct 11,2019
2 people found
this helpful
I used this agency to find my new lovely home. And I could not have been happier with the service received. Maryanne showed me around the property and helped me fill in my application forms. Within an hour, Jennifer called and told me I had ...
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By: Jennifer Middleton
Oct 11, 2019
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Thank you for your lovely review Ronnie It is always a pleasure to help secure new homes for our applicants; helping to guide them through the process with the minimum of stress. We wish you well in your new home . ...

“Arjan showed us the property and answered any......”

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Oct 11,2019
Minithumbup
Arjan
By: 'Louiza Krokatsis'
Oct 11,2019
0 people found
this helpful
Arjan showed us the property and answered any questions. He has been good at responding to email and call whenever we have needed him. The application process was very smooth....
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“Used Northwood to purchase a property & also ......”

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Oct 10,2019
Minithumbup
By: 'Steph Waldron'
Oct 10,2019
1 people found
this helpful
Used Northwood to purchase a property & also used them to sell the property. A buyer was secured within a month & Simon was a pleasure to deal with throughout the whole process. He kept me up-to-date throughout & I would use again in the future....
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“Great service, I use them for a guaranteed re......”

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Oct 09,2019
Minithumbup
By: 'Jamie Davies'
Oct 09,2019
0 people found
this helpful
Great service, I use them for a guaranteed rental scheme which allows me to rent out my flat without the hassle of finding tenants. It works really well for me as my job requires I go away alot and I cant sort out issues while ...
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“Myself and a friend have just rented a proper......”

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Oct 09,2019
Minithumbup
Kirsty Mead
By: 'Lydia'
Oct 09,2019
0 people found
this helpful
Myself and a friend have just rented a property through Northwood, Kirsty was very helpful and made the whole process run smoothly. She answered all of our questions quickly and helped guide us through the process. Thank you so much!...
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By: Fiona Bradbury
Oct 10, 2019
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Hi Lydia, thank you for taking the time to give your positive comments on the service you have received from Kirsty, its very much appreciated. ...

“It has been a complicated process for us movi......”

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Oct 09,2019
Minithumbup
Lindsey Bennett
By: 'Jan Martin'
Oct 09,2019
1 people found
this helpful
It has been a complicated process for us moving from West Sussex to Yorkshire. But the ladies gave all been very helpful, understanding and giving us advice an encouragement along the way. I would highly recommend them to anyone....
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“Good customer service....”

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Oct 09,2019
Minithumbup
By: 'Anca Marinescu'
Oct 09,2019
0 people found
this helpful
The staff are very helpful and professional. I have managed to move into my new place quickly and with no issues....
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“Always very polite and efficient they've sold......”

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Oct 08,2019
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Jack Carter'
Oct 08,2019
1 people found
this helpful
Always very polite and efficient they've sold properties for me within a week that's quick!! Both Cheryl and Lindsay are excellent...
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“Northwood couldn't have been more helpful. I......”

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Oct 08,2019
Minithumbup
Jonathan
Robert
By: 'Lisa Simpkins'
Oct 08,2019
2 people found
this helpful
Northwood couldn't have been more helpful. I'm new to renting and they made the process very easy and their communication was excellent. Would highly recommend....
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Was this helpful? Yes
By: Jon Edwards
Oct 09, 2019
View all comments (1)
Hi Lisa, thank you so much for taking the time to post a review of Northwood and for your lovely feedback which is very much appreciated. Having happy customers willing to recommend us to others is the best endorsement. We hope you are settling in well in your new home and will be very happy there. With best wishes from all the team, Jon ...

“We were impressed with the presentation of ou......”

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Oct 07,2019
Minithumbup
Christopher
Christopher
By: 'Clifford Smith'
Oct 07,2019
0 people found
this helpful
We were impressed with the presentation of our property especially the photography by Chris. We were kept informed as to the progress of the sale of the house and bringing the sale to a successful conclusion. We always had a warm friendly reception which made ...
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“Excellent customer service...”

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Oct 07,2019
Minithumbup
By: 'Simon Philpot'
Oct 07,2019
0 people found
this helpful
The process was made effortless from beginning to end. Brian went out of his way to help with any issues. Was really worried about renting out the property but the pain was taken out of it by Northwood. Would definitely recommend them...
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“Northwood were very understanding when there ......”

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Oct 07,2019
Minithumbup
By: 'Wheeler Caroline'
Oct 07,2019
0 people found
this helpful
Northwood were very understanding when there was a discrepancy over moving date and managed to adjust the date to accommodate our removal booking. They were also quick to respond to issues we raised concerning our property when we moved in....
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“Lucy rocks!...”

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Oct 05,2019
Minithumbup
Lucy
By: 'Kate Coyle'
Oct 05,2019
1 people found
this helpful
Lucy explained nice and simply about a property I looked at for me and my cat, and updatedy search preferences to make things easier for me....
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By: Northwood Northampton
Oct 05, 2019
View all comments (1)
Thank you for taking the time to write us a five star review. We really appreciate this! ...

“Very professional service and a pleasure to d......”

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Oct 05,2019
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Joseph Mitchell'
Oct 05,2019
1 people found
this helpful
Very professional service and a pleasure to deal with. I would strongly recommend Northwood to anyone looking to sell in the Thorne area....
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“Friendly service...”

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Oct 04,2019
Minithumbup
Hannah
By: 'Anna Lightfoot'
Oct 04,2019
2 people found
this helpful
The team at Northwood Chapel Allerton we’re all extremely friendly and helpful. We had some problems with the property we rented however they responded to any of our concerns....
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“Bad experience...”

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Oct 04,2019
Minithumbdown
By: 'Rachel gifford'
Oct 04,2019
0 people found
this helpful
We recently applied to rent a property with this company. We were informed we did not need to pay the holding fee (via phone and email) and completed the application. We had spoken to the company that weekend to discuss move in dates and had ...
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By: Brian Dodd
Oct 04, 2019
View all comments (1)
I am really sorry about your experience with Northwood Solihull, especially not being told that was there a different application on the same property. We do not take any holding deposits on any property that we deal with. Once a tenant is told that their application is successful we ask them pay their deposit and their rent before they move in to the property. While you were unsuccessful on this occasion we would happily tell you about other properties that come on the market with us. ...

“Home move...”

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Oct 04,2019
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Jane Bembridge'
Oct 04,2019
1 people found
this helpful
Thank you very much for a professional and informative service. House moving is very stressful at the best of times but Northwood staff at Thorne kept me updated regularly regarding the sale of my property and the purchase of my new home. Thanks very much ...
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“A quick and smooth process...”

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Oct 04,2019
Minithumbup
Jennifer
Donna
By: 'Iona Lamy-Yang'
Oct 04,2019
2 people found
this helpful
My flatmate and I have so far had a very good experience at Northwood: we had a very small timeframe to find a flat and move in, but Jennifer was an absolute angel and helped us go through the process (from application to key hand-in) ...
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By: Jennifer Middleton
Oct 04, 2019
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It was an absolute pleasure to help you secure a property. We do aim to go the extra mile for our tenants and landlords and we are delighted that we have managed to achieve that for you. We wish you well in your new home. ...

“Louise and the team are extremely helpful and......”

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Oct 04,2019
Minithumbup
Louise
By: 'Gary B'
Oct 04,2019
2 people found
this helpful
Louise and the team are extremely helpful and professional. As a landlord I have no hesitation in recommending her and all at Northwoods Northampton....
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By: Northwood Northampton
Oct 05, 2019
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We are pleased to hear you are happy with the service. If you recommend Northwood to another landlord you will receive £100! ...

“The girls in Northwood, Thorne branch ......”

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Oct 03,2019
Minithumbup
Cheryl Seymour
Lindsey Bennett
By: 'Mrs Sharon Urwin'
Oct 03,2019
1 people found
this helpful
The girls in Northwood, Thorne branch really and truly are fantastic. They have helped me 110% with the process of my sale. Always polite and helpful on the phone and nothing , not even the tiniest detail is too much for them . It is a rare treat ...
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“Currently buying a property through Northwood......”

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Oct 03,2019
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Rachel Kenyon'
Oct 03,2019
1 people found
this helpful
Currently buying a property through Northwood and all the staff, particularly Lindsey have been really helpful and efficient, right through from offer stage and continuing through negotiation and purchase process, keeping us informed as to how things are progressing and chasing up any other matters ...
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“Very Professional service...”

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Oct 03,2019
Minithumbup
Lindsey Bennett
By: 'Lee Fletcher'
Oct 03,2019
1 people found
this helpful
Very Professional service. The main thing with me is communicating and Lindsey is a very good at keeping me up to date with the complete process. I would recommend Northwood Thorne girls to anybody looking to buy a house in this area...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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