• Staff picture
    Nikki
  • Staff picture
    Jonathan
  • Staff picture
    Nin Rehal
  • Staff picture
    Stuart
  • Staff picture
    Sadia
  • Staff picture
    Mark
  • Staff picture
    Adam
  • Staff picture
    Jemma
  • Staff picture
    Davinia
  • Staff picture
    Jim
  • Staff picture
    Joanne
  • Staff picture
  • Staff picture
    Allison
  • Staff picture
    Maria
  • Staff picture
    Matt
  • Staff picture
    Kieran
  • Staff picture
    Duncan
  • Staff picture
    Patricia
  • Staff picture
    Helen
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guara
Read full description...Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

“ "Consistently excellent"... ”

Jul 20,2018
Minithumbup
By: 'Jonny Elle'
Jul 20,2018
0 people found
this helpful
I found James to be consistently excellent in all my dealings with him - from following up phone calls or emails; prompt, patient and unhurried communications; and most importantly doing what he said he would do within agreed deadlines. The photos for my property were ...
read full review
Comment on agent fees
Fees fair. This is the rent guarantee - the highest level of service with the lowest level of risk for the landlord
Was this helpful? Yes

“ Fantastic support from Duncan... ”

Jul 20,2018
Minithumbup
Duncan
By: 'Sarah and Tom Lakeman'
Jul 20,2018
0 people found
this helpful
Duncan has been absolutely fantastic throughout the process, including supporting us through a broken chain and various other issues that cropped up in the sale. He is honest, transparent, knowledgeable and always available to speak to when you need him. He was calm and reassuring ...
read full review
Comment on agent fees
Very competitively priced, especially given the service received.
Was this helpful? Yes

“ Excellent and reliable service! Ash is awesome!... ”

Jul 20,2018
Minithumbup
Ash
By: 'Isabella'
Jul 20,2018
0 people found
this helpful
The easiest 5 stars I've ever rated someone. Ash was exceptional - highly professional, understanding & always gets back to you promptly, thinks of everything, this guy faultless! All in all, my experience with Northwood, in York was great and I would highly recommend Ash ...
read full review
Comment on agent fees
Reasonable fees, I was happy to pay £190 for the outstanding service I received.
Was this helpful? Yes

“ You can trust his judgement.... ”

Jul 20,2018
Minithumbup
Duncan
By: 'Alise James'
Jul 20,2018
0 people found
this helpful
Duncan saw the sale through to the end. He was reassuring and also put forward serious buyers. You can trust his judgement....
read full review
Comment on agent fees
They were reasonable.
Was this helpful? Yes

“ Great team of letting agents with Sadia running a really effective and efficient business.... ”

Jul 20,2018
Minithumbup
Sadia
Cathy
By: 'Dan'
Jul 20,2018
0 people found
this helpful
They really look after your interests and are always helpful and obliging. I would always recommend Northwood Warrington and have nothing but respect for them. I have dealt with Sadia and Cathy for years and they've always been great to work with and deal ...
read full review
Comment on agent fees
Fees are fairly standard.
Was this helpful? Yes

“ fantastic... ”

Jul 20,2018
Minithumbup
Jehane
Claire
By: 'Joe'
Jul 20,2018
0 people found
this helpful
Great staff extremely helpful within a couple of days I'd viewed the property signed the paperwork and got the keys! Fast efficient and professional, eased my move back to my home town alot...
read full review
Comment on agent fees
Fairly priced
Was this helpful? Yes

“ Helpful and efficient agents... ”

Jul 20,2018
Minithumbup
Cathy
By: 'Landlady 26 W'
Jul 20,2018
0 people found
this helpful
Catherine has been fantastic in managing my property. On undertaking the property appraisal she was very informative. I selected Northwood as Catherine was professional but very helpful They secured a tenant for my property within a couple of days . There on going management has been ...
read full review
Comment on agent fees
Standard market rates but for a better than usual service
Was this helpful? Yes

“ New Rental.... ”

Jul 20,2018
Minithumbup
Lindsey
By: 'Andy'
Jul 20,2018
0 people found
this helpful
Excellent service throughout. I viewed the property on Monday evening, and moved in on the following Thursday. The whole process was made easy by Lindsey....
read full review
Was this helpful? Yes

“ Great management. Really look after my portfolio.... ”

Jul 20,2018
Minithumbup
Duncan
Zayaan
By: 'LW'
Jul 20,2018
0 people found
this helpful
Northwood look after my portfolio. They manage to keep my tenants happy and look after my properties. They now handle all of my properties in complete trust....
read full review
Comment on agent fees
Sensible fees, especially for the level of service.
Was this helpful? Yes

“ Extremely Helpful!... ”

Jul 19,2018
Minithumbup
Tyler Thompson
By: 'Greg'
Jul 19,2018
0 people found
this helpful
Tyler has been invaluable to me during the resting of my my house. It is the first time I have done this and I had lots of very basic questions and she has helped me every step of the way in a very timely manner, ...
read full review
Was this helpful? Yes

“ Amazing team in Warrington... ”

Jul 18,2018
Minithumbup
Cathy
Cathy
By: 'Landlord Angelo'
Jul 18,2018
0 people found
this helpful
Just a quick thankyou to you all, especially Cath. Great rental agent for 5 years and sold my property before even advertising properly. Cheers Angelo...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“ Overall very friendly and helpful team.... ”

Jul 18,2018
Minithumbup
Cathy
By: 'Louise'
Jul 18,2018
0 people found
this helpful
The team are lovely bunch and will do their best to help you in what your needs are. They work hard and always try their best for their clients. The team has always tried to find good tenants and are always on top if things....
read full review
Comment on agent fees
Fees are about average to the area
Was this helpful? Yes

“ THE NO. 1... ”

Jul 18,2018
Minithumbup
Cathy
Sadia
By: 'lamberto'
Jul 18,2018
0 people found
this helpful
no. 1 letting agent!!!! been with them for years now and from the start they have shown their dedication in their work, high standards and always ready to sort out any problems.....
read full review
Comment on agent fees
appropriate for the service given
Was this helpful? Yes

“ Quick let... ”

Jul 18,2018
Minithumbup
Cathy
Sadia
By: 'Howie'
Jul 18,2018
0 people found
this helpful
The property was hanging with another agent. I moved to Northwood and it let within a week at the asking price. Great service....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great service... ”

Jul 18,2018
Minithumbdown
Cathy
By: 'Wes'
Jul 18,2018
0 people found
this helpful
Cathy has made our time renting easy for our young family - she has always communicated very well and ensured that our needs were met as a tenant whilst we looked to purchase a property - I would highly recommend Northwood to anyone looking to ...
read full review
Comment on agent fees
The £50 renewal fee is probably something that needs removing after so many renewals.
Was this helpful? Yes

“ Very Efficient Service... ”

Jul 18,2018
Minithumbup
Cathy
Sadia
By: 'Landlord at Sixpenny Fields WA1'
Jul 18,2018
0 people found
this helpful
NW Warrington provide a very efficient service. I am overseas and have had complete peace of mind since day one. Their communication is brilliant and I am very glad they are representing me as agent....
read full review
Comment on agent fees
Good fees
Was this helpful? Yes

“ Very polite, professional, caring and supportive through process... ”

Jul 18,2018
Minithumbdown
Lindsey
Jackie
By: 'Serghei'
Jul 18,2018
1 people found
this helpful
First time used this agency and would 100% recommend, used it for finding flat to rent. Staff genuinely caring, listening and helping and doing everything they can to speed up the process. Thank you for your work, help and support...
read full review
Was this helpful? Yes

“ professional... ”

Jul 18,2018
Minithumbup
By: 'ken ward'
Jul 18,2018
0 people found
this helpful
A professional service to both landlord and tenant for all contractual paperwork and day to day management for moving in tenants and ongoing maintenance and repairs. The service is apparent to our tenants which leads to happy tenants and hopefully longer lets for the landlord....
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Kind, Friendly, & Helpful Staff... ”

Jul 18,2018
Minithumbup
Fay
By: 'ChristyK'
Jul 18,2018
0 people found
this helpful
The team at Northwood Warrington went above and beyone to help me secure a new home for my children and I. They were fast, efficient, and compassionate during what was a very stressful time in my life. I cannot thank them enough....
read full review
Was this helpful? Yes

“ My angels... ”

Jul 18,2018
Minithumbup
Fay
Cathy
By: 'Vicky'
Jul 18,2018
0 people found
this helpful
These lovely lady's are the reason I can't stop smiling in my lovely property , welcoming right from the point of viewing fay was so warm and friendly and helpful she just added to my already massive excitement , Cathy has been a star getting ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Smashing service... ”

Jul 17,2018
Minithumbup
Catrina
By: 'TStan'
Jul 17,2018
1 people found
this helpful
The property was shown with enthusiasm and details explained well. Catrina was very helpful during the move, making signing the contract (online) and handing the keys convenient on a weekend....
read full review
Was this helpful? Yes
By: Catrina
Jul 17, 2018
View all comments (1)
Thank you for the kind words. I am sure you will enjoy city centre living. ...

“ Professional speedy letting.... ”

Jul 17,2018
Minithumbup
By: 'D Arrowsmith'
Jul 17,2018
0 people found
this helpful
I recently let a house through Kelly Smith at Northwood Sale, Kelly was very helpful in making it a stress free letting. Very professional and helpful , I wouldn't hesitate in dealing with Kelly and Northwood again. Very pleased....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ Very friendly and efficient service... ”

Jul 17,2018
Minithumbup
Fay
By: 'Rob and Trace'
Jul 17,2018
0 people found
this helpful
Fay kept us informed from start to finish. Stress free and very easy to talk to. Would highly recommend Northwood....
read full review
Was this helpful? Yes

“ Makes renting very easy!... ”

Jul 17,2018
Minithumbup
Fay
By: 'Jenni'
Jul 17,2018
0 people found
this helpful
We use the guaranteed rent scheme and it makes everything so easy! Fay is lovely and responds to any emails straight away and sorts any issues out very promptly. Great service that we will continue to use...
read full review
Comment on agent fees
Fees are good value for money
Was this helpful? Yes

“ Perfection... ”

Jul 17,2018
Minithumbup
Sadia
Cathy
By: 'John Fesel'
Jul 17,2018
0 people found
this helpful
I have now been a Landlord using Northwood Warrington for 6 years. I can only describe the service provided as "Perfection " I have no need to be involved with tenants and Northwood keep me advised of any issues AFTER they have resolved them ! Thankyou ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Efficiency... ”

Jul 17,2018
Minithumbup
Fay
By: 'Excellent'
Jul 17,2018
0 people found
this helpful
The way the team at Warrington conduct business is second to none. The organise all aspects of renting with utter ease . Take the stress out of renting and have piece of mind that the porperty is taken care of and is in expert hands . 10/10 Matthew...
read full review
Comment on agent fees
Good fees
Was this helpful? Yes

“ Very helpful and responsive... ”

Jul 17,2018
Minithumbup
Deborah
By: 'Lee Farrell'
Jul 17,2018
0 people found
this helpful
Our experience with Northwood has been very positive since moving up north. The agency has always been keen on helping out with our enquiries and certainly makes us feel ,that as a customer we are being looked after. A highly recommended agency to go with ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“ Great experience as a landlord and seller... ”

Jul 16,2018
Minithumbup
Melanie Howarth
Zoe
By: 'Mark'
Jul 16,2018
1 people found
this helpful
I have been with Northwood as a landlord for over a year using their guaranteed rent scheme. From start to finish I cannot fault their management of the property and selection process. It was reassuring to know that they were quick to resolve any issues ...
read full review
Comment on agent fees
I would consider the fees to be competitive for the service provided.
Was this helpful? Yes

“ Excellent Service with Positive Attitude... ”

Jul 16,2018
Minithumbup
By: 'Pankaj'
Jul 16,2018
2 people found
this helpful
When I think about great customer service; Louise's smiling face get reflected in my mind. I appreciate the excellent service provided by her to resolve maintenance issues, her attention to detail, pro activeness, timely solutions, great communication skills and nice smile made the experience ...
read full review
Was this helpful? Yes

“ could not be happier... ”

Jul 15,2018
Minithumbup
Jane
Lillian
By: 'Kevin Egan'
Jul 15,2018
0 people found
this helpful
This is the first time I have used Northwood and I could not be happier with the staff at Northwood very nice people to deal with, everything explained from my first contact right up till I move in which will be very shortly....
read full review
Comment on agent fees
First time I have paid fees so I cannot really comment on whether this is a good or bad thing but it was something that I thought I would have to pay.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1703 54 1804 177 622 7 320 3 237 40

Agent Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11:50 AM 25/06/2018 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Wigan, WN1

Warrington, WA1

London, SE27

Peterborough, PE1

Northampton, NN1

Nottingham, NG5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN2

Doncaster, DN8

Crewe, CW11

Wirral, CH60

Chester, CH2

Cardiff, CF14

Bristol, BS3

Bromley, BR1

Bournemouth, BH9

Warminster, BA12

Tamworth, B79

Birmingham, B5

Aberdeen, AB25

Barnstaple, EX31

Carlisle, CA1

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

St Albans, AL1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Newcastle upon Tyne, NE5

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Beverley, HU17

Derby, DE1

Preston, PR1

Watford, WD24

Basingstoke, RG21

Cambridge, CB1

Lincoln, LN2

Luton, LU1

Portsmouth, PO6

Worthing, BN11

Sale, M33

Wokingham, RG40

Maidenhead, SL6

Sheffield, S6

Waterlooville, PO7

Oxford, OX4

Exeter, EX1

Eastbourne, BN21

Romford, RM1

Hastings, TN34

Reading, RG1

Plymouth, PL4


Aberdeen
207-211 Rosemount Place, Aberdeen AB25 2XS
(87)
Ashford
73 High Street, Ashford TN24 8SF
(9)
Banbury
20 High street, Banbury OX16 5EE
(1)
show all branches (88)
Barnstaple
102 Boutport Street, Barnstaple EX31 1SY
(22)
Basildon
Glass Lift Tower, Town Square, Basildon SS14 1BA
(2)
Basingstoke
37 Winchester Street, Basingstoke RG21 7EF
(110)
Bedford
95 High Street, Bedford MK43 0BS
(0)
Beverley & Hull
32 North Bar Within, Beverley HU17 8DL
(40)
Birmingham Central
70 Bromsgrove Street, Birmingham B5 6NU
(113)
Bolton
3 Marsden Road, Bolton BL1 4AA
(35)
Brentwood
1 Hart Street, Brentwood CM14 4AX
(0)
Bristol
271 North Street, Bristol BS3 1JN
(89)
Bromley
21-23 Kingfisher House, Bromley BR1 1LT
(96)
Byfleet & Woking
97 High Street, Byfleet KT14 7QX
(0)
Cambridge
193 Mill Road, Cambridge CB1 3AN
(23)
Cardiff
23 Whitchurch Road, Cardiff CF14 3JN
(37)
Carlisle
2 Crosby Street, Carlisle CA1 1DQ
(133)
Central Lowlands
9-11 Bank Street, Falkirk FK1 1NB
(1)
Chelmsford
182 Moulsham Street, Chelmsford CM2 0LG
(5)
Cheltenham
11 - 15 Prestbury Road, Cheltenham GL52 2PN
(88)
Chester
1b Hoole Road, Chester CH2 3NQ
(22)
Coventry
105-107 New Union Street, Coventry CV1 2NT
(5)
Crawley
3 Parkside, Crawley RH10 1EH
(83)
Crewe & Sandbach
9 Hightown, Crewe CW11 1AD
(107)
Derby
5A St James Street, Derby DE1 1QT
(53)
Doncaster
17a Sandringham Road, Doncaster DN2 5HU
(236)
Dundee
2 Panmure Street, Dundee DD1 2BW
(2)
Dunfermline & Fife
15 Pitreavie Court, Dundee KY11 8UU
(0)
East Dulwich
493 Norwood Road, London SE27 9DJ
(70)
Eastbourne
81-83 South Street, Eastbourne BN21 4LR
(21)
Edinburgh
13 Comely Bank Road, Edinburgh EH4 1DR
(32)
Epsom & Sutton
94 High Street, Epsom KT19 8BJ
(44)
Exeter
85 South Street, Exeter EX1 1EQ
(29)
Glasgow
Unit 4 Skypark 545 Finnieston Street, Glasgow G3 8JU
(15)
Glossop
85 High Street West, Glossop SK13 8AZ
(0)
Harrow
260 High Road, Harrow HA3 7BB
(0)
Hastings
37 Havelock Road, Hastings TN34 1BE
(13)
Hereford
42 Bridge Street, Hereford HR4 9DG
(54)
High Wycombe
23 Crendon Street, High Wycombe HP13 6LJ
(54)
Ipswich
5, Alpha Terrace, Masterlord Office Village, West Road, Ipswich IP3 9FD
(9)
Lancaster
65 Penny Street, Lancaster LA1 1XF
(2)
Leeds
64 Harrogate Road, Leeds LS7 4LA
(289)
Leicester
17 Stoughton Road, Leicester LE2 4DS
(76)
Lincoln
25-26 Silver Street, Lincoln LN2 1EW
(21)
Liverpool North
15 - 17 West Derby Village, Liverpool L12 5HJ
(195)
Luton
42-44 Wellington Street, Luton LU1 2QH
(64)
Macclesfield
22 Church St, Macclesfield SK11 6LB
(34)
Maidenhead
21 Queen Street, Maidenhead SL6 1NB
(30)
Milton Keynes
17 St Johns Street, Milton Keynes MK16 8HE
(140)
Northampton
The Old Gatehouse, 25 Victoria Promenade, Northampton NN1 1HB
(256)
Norwich
7 Broadland Court,Wherry Road, Norwich NR1 1UN
(1)
Nottingham
568 Mansfield Road, Nottingham NG5 2FS
(22)
Oldham & East Manchester
79-81 High Street, Lees, Oldham OL4 3BN
(79)
Oxford
70 St. Clements Street, Oxford OX4 1AH
(6)
Peterborough
729 Lincoln Road, Peterborough PE1 3HD
(116)
Plymouth
Hyde Park House, 74 Mutley Plain, Plymouth PL4 6LF
(35)
Portsmouth
129 Havant Road, Portsmouth PO6 2AA
(136)
Preston
5 Fishergate Row, Butler Street, Preston PR1 8BN
(20)
Reading and Newbury
89 London Street, Reading RG1 4QA
(28)
Retford
30 Market Place, Retford DN22 6DW
(5)
Romford
11 Victoria Road, Romford RM1 2JT
(44)
Salisbury
56 Castle Street, Salisbury SP1 3TS
(15)
Sheffield
7 Middlewood Road, Sheffield S6 4GU
(13)
Solihull
115 Stratford Road, Solihull B90 3ND
(9)
South Manchester
43-45 Cross Street, Sale M33 7FT
(68)
Southampton
1 Bellvue Road, Southampton SO15 2AW
(104)
Southend on Sea
458 - 460 London Road, Southend on Sea SS0 9LA
(5)
Southport and Ormskirk
185 Eastbank Street, Southport PR8 6TH
(21)
St Albans
48 London Road, St Albans AL1 1NG
(53)
Stoke on Trent
333 Hartshill Road, Stoke on Trent ST4 7NR
(92)
Tamworth
24 Lichfield Street, Tamworth B79 7QE
(13)
Telford
8 Church Street, Telford TF1 1DG
(18)
Thorne
6-8 Fieldside, Doncaster DN8 4BQ
(134)
Truro
3 Frances Street, Truro TR1 3DN
(10)
Tyneside
676 West Road, Newcastle upon Tyne NE5 2UR
(92)
Warminster
8 Market Place, Warminster BA12 9AN
(68)
Warrington
139 Sankey Street, Warrington WA1 1NN
(157)
Waterlooville
7 St Georges Walk,, Waterlooville PO7 7TU
(10)
Watford
278 St Albans Road, Watford WD24 6PE
(9)
Wigan
55-57 Mesnes Street, Wigan WN1 1QX
(123)
Winton Bournemouth
538-542 Wimborne Road, Bournemouth BH9 2EX
(21)
Wirral
78 Telegraph Road, Wirral CH60 0AQ
(49)
Woking
Crown House, One Crown Square, Woking GU21 6HR
(3)
Wokingham
15-17 Broad Street, Wokingham RG40 1AU
(138)
Worcester
41-43 Barbourne Road, Worcester WR1 1SA
(147)
Worthing
Unit 1 Revenue Chambers, 58 Chapel Road, Worthing BN11 1BG
(9)
Wrexham
27 King Street, Wrexham LL11 1HF
(17)
York
67 Micklegate, York YO1 6LJ
(165)


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