Northwood
4.8/5, 6499 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood UK | Estate Agents | Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2080 59 2577 204 816 9 415 6 287 47
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very good service offered to us, Kim was supe......”

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Jan 26,2020
Minithumbup
By: 'Matthew McDonnell'
Jan 26,2020
0 people found
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Very good service offered to us, Kim was super helpful and ensured we got our move in date. Would happily use Northwood again....
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“Thanks to Kerry Deeks...”

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Jan 25,2020
Minithumbup
By: 'Mrs Charley Pickering'
Jan 25,2020
0 people found
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I’ve been dealing with Kerry Deeks in the Warminster branch. She is a wonderful lady, so kind & goes out her way to help in any way she can. Cannot thank her and praise her highly enough....
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“We had a great experience with Northwood for ......”

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Jan 24,2020
Minithumbup
Joanne
Kathy
By: 'Tijo Thomas'
Jan 24,2020
0 people found
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We had a great experience with Northwood for selling my property 78 Mossway Liverpool. My case deal with Kathy Gowland , Joanne Smith . They are very friendly also our process finished on time . Communication was very good .Thank you very much all Northwood team all the very ...
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“Northwood not just a letting agent....”

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Jan 24,2020
Minithumbup
Georgina
By: 'Stephen Buchanan'
Jan 24,2020
0 people found
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Northwood not just a letting agent. placed my house for sale with Northwood and they sold it in THREE days for the full asking price! couldn't be happier. would definitely recomend...
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“Very quickly and professionally dealt with fr......”

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Jan 24,2020
Minithumbup
By: 'Samantha Hoskins'
Jan 24,2020
0 people found
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Very quickly and professionally dealt with from viewing the property to moving in. Would definitely recommend to anyone and everyone. Great service!...
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“Northwood acted as letting agents for a numbe......”

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Jan 24,2020
Minithumbup
Lyndsey
Georgina
By: 'Alison Allen'
Jan 24,2020
0 people found
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Northwood acted as letting agents for a number of years before I asked them to sell my property. Over the years everyone at Northwood have always been extremely helpful, dealing and responding with any queries promptly and efficiently. I would highly recommend them....
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“Very helpful and quick to respond to queries.......”

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Jan 23,2020
Minithumbup
Lily
By: 'Nicholas'
Jan 23,2020
0 people found
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Very helpful and quick to respond to queries. The team also offered a zero deposit scheme which is a nice alternative for some tenants....
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By: Lily
Jan 23, 2020
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Hi Nicholas, Thank you for the lovely review, i really appreciate it. ...

“I recently changed managing agent after a sho......”

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Jan 23,2020
Minithumbup
Kathy
By: 'Kevin White'
Jan 23,2020
0 people found
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I recently changed managing agent after a shocking experience with a national property services group. As a landlord I wanted a single point of contact with terms and conditions, guidelines and potential costs laid out in a clear and concise manner - with no hidden ...
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“Keep up the good work...”

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Jan 23,2020
Minithumbup
By: 'Steven Walsh'
Jan 23,2020
0 people found
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Had to quickly relocate to Cheshire with my job. Spoke to Kirsten and she was very helpful and got myself a great apartment with stunning views. Settling in well in my new surroundings. Cheshire is definitely a nice County to live. So happy I chose ...
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“1st Time Renters...”

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Jan 23,2020
Minithumbup
Lily
By: 'Ash Warne'
Jan 23,2020
0 people found
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First ever foray into the rental market for us as we both celebrate reaching 60 this year - we sold our home and are renting whilst we look to buy in another part of the UK. Lily Chapman has been very helpful in guiding us thru' ...
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By: Lily
Jan 24, 2020
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Thank you very much for such kind words, glad i could help you. Lily. ...

“Excellent service from start to finish, great......”

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Jan 23,2020
Minithumbup
Maria Beattie
Claire Bunce
By: 'David Cooper'
Jan 23,2020
0 people found
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Excellent service from start to finish, great communication and response to any issues. Best rental agency I have used in Edinburgh....
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“Trustworthy Service...”

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Jan 22,2020
Minithumbup
By: 'Fran Savoca'
Jan 22,2020
0 people found
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Northwood found tenants for two of my properties on the guaranteed rent service. I would highly recommend using them to let out your property....
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“Beth and Katie helped me find a suitable prop......”

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Jan 22,2020
Minithumbup
By: 'Cameron Wotherspoon'
Jan 22,2020
0 people found
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Beth and Katie helped me find a suitable property for me and my family. We would highly recommended using them when searching for a property to rent....
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“Deposit at risk...”

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Jan 22,2020
Minithumbdown
By: 'Simon'
Jan 22,2020
0 people found
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Unfortunately, our landlord made frivolous claims against our deposit. The flat was in a poor state of repair, impossible to keep warm, and he has clearly not been interested in making improvements over the years....
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“We are currently in the process of moving into a ......”

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Jan 22,2020
Minithumbup
Duncan
Zayaan
By: 'Ella Whittle'
Jan 22,2020
0 people found
this helpful
We are currently in the process of moving into a rental property with Northwood. The service we have received has been outstanding. Not only are the staff friendly and lovely people, they are knowledgeable, helpful and will go out of their way to help you. ...
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“Lily was always extremely helpful and prompt ......”

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Jan 22,2020
Minithumbup
Lily
By: 'Nicholas Lockett-Chapman'
Jan 22,2020
0 people found
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Lily was always extremely helpful and prompt with getting back with mine and my partners queries and questions. This made the whole renting process very quick and efficient. Would definitely recommend Northwood!...
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By: Lily
Jan 23, 2020
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Hi Nicholas, thank you for the review i really appreciate it. ...

“Made up with Northwood!...”

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Jan 21,2020
Minithumbup
Rachel
By: 'Karl McIver'
Jan 21,2020
0 people found
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Made up with how quick Rachel was in arranging to sort the leak out. Very prompt and was constantly in contact. Great service. Thank you loads!...
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“Good level of customer service with Northwood......”

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Jan 20,2020
Minithumbup
By: 'Happy Landlord'
Jan 20,2020
0 people found
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Good level of customer service with Northwood in Aberdeen, informative about what is required as a lanldord and keeping everything up to date with the property, shout out to Nicola for keeping me up to speed. Would recommend....
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By: Matt Pullinger
Jan 20, 2020
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Many thanks for this great feedback we are delighted to be of service. Best regards Matt Pullinger ...

“Went above and beyond at a difficult time, Th......”

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Jan 20,2020
Minithumbup
Louise
By: 'CHRISTOPHER HEAD'
Jan 20,2020
2 people found
this helpful
Went above and beyond at a difficult time, Thanks to Louise’s persistence there is light at the end of the tunnel. A massive thank you 🙏...
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By: Northwood Northampton
Jan 20, 2020
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Thank you for your kind words Chris! Your welcome! :) ...

“Fran has been our property inspector for the ......”

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Jan 20,2020
Minithumbdown
Fran
By: 'Lisa dunn'
Jan 20,2020
0 people found
this helpful
Fran has been our property inspector for the last few years we have rented with Nothwood, Fran is always professional and friendly, offering advice and ensuring we get the best service. I highly recommend renting with northwood and Fran as we have a fantastic service ...
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“Very grateful to the help received over the p......”

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Jan 20,2020
Minithumbup
By: 'Mrs T'
Jan 20,2020
0 people found
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Very grateful to the help received over the phone from Juliet last week with regards to my property. She knew was she as talking about and gave me clear concise information, thanks again...
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By: Matt Pullinger
Jan 21, 2020
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Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“I dont know in a few words to day how much i ......”

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Jan 18,2020
Minithumbup
Rebecca
Jill
By: 'mircea andrei sava'
Jan 18,2020
0 people found
this helpful
I dont know in a few words to day how much i love Nothwood Agency, it was amazing working with them and to rent from them i will happy tell to everybody, if they have a chance to rent from them, to do it;) Thank ...
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“A pleasure to do business with...”

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Jan 17,2020
Minithumbup
By: 'Phillip Semmens'
Jan 17,2020
0 people found
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It's been a pleasure to deal with the Bedminster Northwood office as a tenant. All the staff there have been exceptional, extremely helpful, efficient and friendly. I would certainly recommend Northwood to anyone that values a great service and likes to deal with people that ...
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“Delighted With The Service...”

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Jan 17,2020
Minithumbup
Joanne
By: 'Jayne Campbell'
Jan 17,2020
0 people found
this helpful
Jo has provided excellent customer service and been incredibly flexible and patient. Correspondence has been clear, timely and easy to understand and has really helped me as I am new to the buy to let market. My experience has with Northwood has been far more ...
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“Kathy has provided excellent support towards ......”

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Jan 17,2020
Minithumbup
Kathy
By: 'Dr Jamadar'
Jan 17,2020
0 people found
this helpful
Kathy has provided excellent support towards ensuring a successful sale of the property. She has excellent communication skills and has kept me informed and aware of all developments leading to the sale process. Her support and advise has been clear, impartial and invaluable....
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“Great customer service...”

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Jan 16,2020
Minithumbup
Hannah
By: 'Laura Wade'
Jan 16,2020
1 people found
this helpful
Really helpful - Hannah has been fab and very kindly answered my neverending stream of questions. They will always try and accommodate where possible which is much appreciated. Generally make the rental process very simple. Thanks!...
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“Catherine Wade outstanding professional...”

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Jan 15,2020
Minithumbup
Catherine
By: 'Helen smith'
Jan 15,2020
0 people found
this helpful
We have recently rented a property in milton keynes through northwood and Catherine Wade dealt with our application. She was fantastic such a friendly person who dealt with all the application and our enquires professionally and efficiently If any of my friends and family wanted ...
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“Northwood have been amazing from start to fin......”

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Jan 15,2020
Minithumbup
Catherine
By: 'Charley Thompson'
Jan 15,2020
0 people found
this helpful
Northwood have been amazing from start to finish! Come very highly recommend. I needed an extremely quick move and they delivered and went above all expectations to get me in the property I wanted, stress free and easy. Special thanks to Catherine who made it ...
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“Louise- house inspection...”

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Jan 15,2020
Minithumbup
Louise
By: 'Damilola Olaniyan'
Jan 15,2020
3 people found
this helpful
Just few minute spent with you during house inspection; you have shown a great professionalism. I can't believe you went down to the floor, helping out to check the gas cooker oven. Thanks for your great service....
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By: Northwood Northampton
Jan 16, 2020
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Thank you for your lovely feedback, we always go the extra mile here at Northwood Northampton. Please spread the word! :) ...

“We are glad that we have shosen the Northwood......”

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Jan 15,2020
Minithumbup
Joana Ursica
By: 'Liudmila Mitioglo'
Jan 15,2020
0 people found
this helpful
We are glad that we have shosen the Northwood Agency Doncaster for our property agreement. Also, we are comfortable with Joana Ursica as a professional manager. Especially, how she resolves our problems. Always very fast reaction for our issues and requests....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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