Northwood
4.8/5, 7161 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2263 63 2882 213 896 10 461 6 321 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Having been on the market with another agent for ages ......”

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Aug 25,2017
Minithumbup
By: 'Helen and Mike'
Aug 25,2017
3 people found
this helpful
Having been on the market with another agent for ages and been through hell, including a lost sale day before exchange and culminating in a potential buyer refusing to deal with them as they upset them so much we moved our house sale to Northwood. ...
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“I thought I would take the time to upload this ......”

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Aug 10,2017
Minithumbup
Joanne
Adrian
By: 'Mrs Kelly'
Aug 10,2017
4 people found
this helpful
I thought I would take the time to upload this review, to say how impressed I have been with the service provided by Northwood over recent months. Since you acquired the business there has been a significant shift in customer service over the last year, ...
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“the staff at northwood have given an excellen......”

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Oct 19,2020
Minithumbup
Rena
By: 'BRIAN BIRTLES'
Oct 19,2020
0 people found
this helpful
the staff at northwood have given an excellent service, i cant praise them enough, they are all amazing, thank you so much...
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“Great friendly service. Found me the ideal pr......”

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Oct 19,2020
Minithumbup
Arjan
By: 'Lizi Aston'
Oct 19,2020
0 people found
this helpful
Great friendly service. Found me the ideal property in a timely manner, and organised all reno's in plenty of time....
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“Brilliant Team....”

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Oct 18,2020
Minithumbup
Tyler Thompson
Andy
By: 'Anne Obwar'
Oct 18,2020
1 people found
this helpful
Brilliant Team, I must appreciate the speed of keeping you in touch when a repair work will be completed. If there's a delay they will let you know as soon as quickly. The maintenance of the property has been excellent. The quality of work done ...
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“Went to view a property on. the Friday and ha......”

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Oct 17,2020
Minithumbup
By: 'Ben Shearer'
Oct 17,2020
0 people found
this helpful
Went to view a property on. the Friday and had offer accepted and deposits paid by 10am the following day. Everyone was really pleasant, and open. It's really nice when things are just made effortless. Tim and Leandra are genuinely nice people who understood the ...
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“Perfect, friendly and reassuring guidance for a novice landlord...”

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Oct 17,2020
Minithumbup
Adam
Lottie
By: 'Eleanor Woodruff'
Oct 17,2020
1 people found
this helpful
Perfect, friendly and reassuring guidance for a remote, novice landlord; I've just let out my second property with Northwood in Chapel Allerton, Leeds. I've been delighted to have their input again for a second time, offering lots of advice and reassurance as I've prepared the ...
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“All as described...”

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Oct 16,2020
Minithumbup
By: 'Viktor Sarai'
Oct 16,2020
0 people found
this helpful
Everything went well and on time. They were helpful, kind and reachable when you need them and they gave effort to answer all of the questions. Highly recommended agents!...
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By: Richard Harper
Oct 16, 2020
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Thank you Viktor for your review. Our team work hard to ensure that we deliver a high standard of service to our tenants and landlords. All the best. ...

“professional knowledgeable and courteous...”

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Oct 16,2020
Minithumbup
By: 'Pat Higgins'
Oct 16,2020
0 people found
this helpful
David valued our family property. He was professional yet courteous and very open and honest. He really impressed me so we put our property in their hands. Emma took over the sale and was amazing, patient and kept us up to date regularly. I would ...
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“Lily has been fab to deal with, very efficien......”

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Oct 16,2020
Minithumbup
Lily
By: 'Joseph Clifford'
Oct 16,2020
0 people found
this helpful
Lily has been fab to deal with, very efficient and continuously kept in touch even before going on holidays! Everything has been so simple and easy. Dealing with Northwood as been wonderful from start to finish....
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By: Lily
Oct 19, 2020
Thank you very much for the lovely review.

“Dean was such a great help with us renting ou......”

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Oct 16,2020
Minithumbup
Dean
By: 'faye cowley'
Oct 16,2020
0 people found
this helpful
Dean was such a great help with us renting our first family home. After months of uncertainty we came across a property on rightmove and got in contact with Northwood. Dean helped us with every part of the application and was there by email, phone ...
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“Our boiler broke down at the weekend, we call......”

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Oct 15,2020
Minithumbup
By: 'Mr Thomas'
Oct 15,2020
0 people found
this helpful
Our boiler broke down at the weekend, we called the emergency line who managed to talk us through a temp fix until they could attend, Juliet spoke to the landlord on the Monday and arranged the boiler replacement quickly and efficiently...
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“Absolutely brilliant and endlessly helpful an......”

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Oct 15,2020
Minithumbup
Kirsty Mead
Tracey Hankin
By: 'Tanya Hinton'
Oct 15,2020
0 people found
this helpful
Absolutely brilliant and endlessly helpful and patient. I’m so grateful to the Northwood team, they have been so lovely and coped with my barrage of questions and emails. Highly recommended. Thank you for all your help! Tanya...
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“Excellent service and very helpful....”

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Oct 15,2020
Minithumbup
By: 'Alex So'
Oct 15,2020
0 people found
this helpful
Excellent service and very helpful. I will share this property agent and a good experience with my friends ! !...
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“Great service...”

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Oct 14,2020
Minithumbup
By: 'Paige D.'
Oct 14,2020
1 people found
this helpful
Really helpful staff with quick responses to questions and emails. Everything really clear upon signing contracts and it was an easy process. Would recommend....
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“Highly Professional Branch Manager...”

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Oct 13,2020
Minithumbup
Ruth
By: 'Adrian Teague'
Oct 13,2020
0 people found
this helpful
Ruth, the branch manager, is a credit to Northwood. We experienced a number of difficulties over the 12 month tenancy period with this flat. These were challenging and difficult to resolve with Covid and lockdown adding to the problem. Throughout, Ruth was helpful, highly professional and ...
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“I would recommend Northwood to anyone looking......”

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Oct 13,2020
Minithumbup
By: 'Lesley C'
Oct 13,2020
0 people found
this helpful
I would recommend Northwood to anyone looking to rent out a property, i have received professional, friendly service from the whole team. Juliet has been appointed as my property manager and has been brilliant...
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“Kirsty was always polite and friendly on the ......”

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Oct 13,2020
Minithumbup
Kirsty Mead
By: 'Zerin Hayter'
Oct 13,2020
0 people found
this helpful
Kirsty was always polite and friendly on the telephone, she also kept me well informed with the progress of my application, which was done efficiently and professionally....
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“Both Tracey and Kirsty are very responsive an......”

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Oct 13,2020
Minithumbup
Tracey Hankin
Kirsty Mead
By: 'Ramir Matundan Cruz'
Oct 13,2020
0 people found
this helpful
Both Tracey and Kirsty are very responsive and was able to answer all our queries and questions. They were able to help us especially during our moving out process....
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“Louise it is a very helpful person and she di......”

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Oct 13,2020
Minithumbup
Louise
By: 'Marius-Petrisor Lungu'
Oct 13,2020
3 people found
this helpful
Louise it is a very helpful person and she did a lot to help us move. I really appreciate her effort. Thank you!...
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“I have recently became a landlord and having ......”

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Oct 12,2020
Minithumbup
By: 'Joe Gavin'
Oct 12,2020
0 people found
this helpful
I have recently became a landlord and having been using Northwood in Aberdeen to manage the property. Nicola was exceptional at getting my property ready for leasing and they also put me in touch with a renovation company that helped "spruce" the place up to ...
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By: Matt Pullinger
Oct 12, 2020
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Many thanks for this great feedback its our pleasure to be of service, best regards Matt Pullinger ...

“great team...”

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Oct 12,2020
Minithumbup
Fran
Joanne
By: 'Joshua Ide'
Oct 12,2020
0 people found
this helpful
Fran Cathy Ruth Joanne all great people , made this process easy , feedback was superb and in a timely manner....
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“I approached Northwood to value my property f......”

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Oct 12,2020
Minithumbup
By: 'Mr Kirk'
Oct 12,2020
0 people found
this helpful
I approached Northwood to value my property for rental, the service has been excellent, my property manager Juliet has kept me up to date, and i look forward to working with them in the future...
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“Recommended...”

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Oct 12,2020
Minithumbup
Joanne
By: 'Dwen Hma Rashed'
Oct 12,2020
0 people found
this helpful
Massive thank you to Joanne Smith, from Northwood for helping us with our purchase. She really cares about how things are going and keeping us up to date on the process....
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“A lovely woman named Kim Thomas handled my le......”

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Oct 11,2020
Minithumbup
By: 'Emmanuel Ajayi'
Oct 11,2020
0 people found
this helpful
A lovely woman named Kim Thomas handled my letting and I must say she was EXTREMELY HELPFUL! Would recommend Northwood just because of her!!!!!...
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“Top service ......”

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Oct 09,2020
Minithumbup
By: 'Sudath Edirimuni'
Oct 09,2020
0 people found
this helpful
We would like to thank Paula from Northwood, for her excellent customer service in our recent house purchase. She was always there for us, ready to answer our queries and help the process to run smoothly. We are more than happy to highly recommend both ...
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“renting and selling good...”

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Oct 08,2020
Minithumbup
Gosia Prazeniak
By: 'LYNDA WILLIAMS'
Oct 08,2020
0 people found
this helpful
We rented late parents bungalow and were pleased with the service provided and the lovely tenant that was with us for 2.5 years. Also used Northwoods Leicester for the sale of the bungalow and although progress of the sale was somewhat slow because of Covid-19 we ...
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By: Andy McGarrick
Oct 08, 2020
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Thank you Lynda: it's been a pleasure to have had you as a customer both for the letting and for the sale. It was indeed a protracted sale process as lawyers are a force unto themselves, but Gosia pulled out every stop to sort things...thanks for sticking with it! From: Andy (owner) ...

“Helpful, and professional company. My propert......”

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Oct 08,2020
Minithumbup
By: 'Alan J'
Oct 08,2020
0 people found
this helpful
Helpful, and professional company. My property manager Juliet has been on hand to answer any of my questions and queries...
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By: Matt Pullinger
Oct 08, 2020
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Many thanks for taking the time to leave this great feedback, best regards Matt Pullinger ...

“Property to rent...”

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Oct 08,2020
Minithumbup
Dean
By: 'Stuart daulby'
Oct 08,2020
0 people found
this helpful
Cant fault northwood service we went for a property we thought we had no chance of getting..dean was fantastic throughout the whole process and we cant thank him enough.....
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“The staff are absolutely brilliant at the Ash......”

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Oct 08,2020
Minithumbup
By: 'Richard cossentine'
Oct 08,2020
0 people found
this helpful
The staff are absolutely brilliant at the Ashford branch,very professional, and very friendly, they made our move seem so easy,i would highly recommend them,the best set of staff ive ever dealt with...
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“Amazing to deal with,...”

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Oct 07,2020
Minithumbup
Lyndsey
By: 'James lockhart'
Oct 07,2020
0 people found
this helpful
Amazing to deal with, made everything so smooth and got us into the property within 5 days. Also the woman I dealt with had a lovely voice and would make anybody smile. Would highly recommend to anyone...
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“Overall extremely positive....”

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Oct 06,2020
Minithumbup
Gosia Prazeniak
By: 'Shirley Osborn'
Oct 06,2020
0 people found
this helpful
Overall extremely positive. The agent couldnt have been more helpful and certainly went the extra mile for us even keeping contact with us when they were on holiday. We would have rated 5 stars but the sales publicity didn't do justice to the property and in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Southampton, SO15

London, SE27

Luton, LU1

Coventry, CV1


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Northwood