Northwood
4.8/5, 7713 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2362 69 3156 228 981 12 508 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Images & Videos

“Wonderful service from Holly...Very attentiv......”

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Jun 18,2021
Minithumbup
Holly
By: 'Annette'
Jun 18,2021
0 people found
this helpful
Wonderful service from Holly... Very attentive and thorough in sorting my boiler issues, a genuine caring person. Many thanks Holly, you little star. Annette, Saxilby...
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By: Adrian Taylor
Jun 18, 2021
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Hi Annette Glad to hear that Holly was able to help you recently, she will really appreciate your feedback. ...

“Review...”

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Jun 18,2021
Minithumbup
Holly
By: 'Harry'
Jun 18,2021
0 people found
this helpful
Holly has been very helpful with my recent move into my new home, providing important information and helping with any queries about the property itself. And with any issues that may/do arise, she has been very quick to respond...
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By: Adrian Taylor
Jun 18, 2021
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Hello Harry Thank you for taking the time to leave Holly a wonderful review, we all hope you will be incredibly happy in your new home. ...

“louise lovely to meet her and she was friendl......”

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Jun 17,2021
Minithumbup
Louise
By: 'chhabi'
Jun 17,2021
1 people found
this helpful
louise lovely to meet her and she was friendly and helpfull during our visit to the propert::her help and support was really great and happy with the customer service...
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“Really lovely people!...”

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Jun 17,2021
Minithumbup
Julie
By: 'Becca'
Jun 17,2021
0 people found
this helpful
Really lovely people! This is the best experience I have had with estate agents. They've been friendly, helpful and positive and I'm so happy to have found a flat....
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“Northwood Nottingham have been such a helpful......”

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Jun 16,2021
Minithumbup
By: 'Katie Baker'
Jun 16,2021
0 people found
this helpful
Northwood Nottingham have been such a helpful and friendly letting agent. They are always there when I have a query and so quick to communicate. Sarah in particular has been a fantastic agent, thanks so much for all the emails when I was preparing for ...
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“Great communication and stress free sale...”

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Jun 15,2021
Minithumbup
Livvie
Paul
By: 'Michelle'
Jun 15,2021
0 people found
this helpful
Just sold my house with Northwood and they were fantastic. Really helpful at every stage. They provided lots of helpful info at the start when getting a valuation and were really good at keeping me up to date, answered all my questions as a first ...
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“Sarah was incredibly helpful at every step, a......”

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Jun 15,2021
Minithumbup
By: 'Lewis'
Jun 15,2021
0 people found
this helpful
Sarah was incredibly helpful at every step, all moved in with no issues and every question answered (even when we probably asked too many!)...
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“1st class service...”

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Jun 15,2021
Minithumbup
Kerry
By: 'Steve'
Jun 15,2021
0 people found
this helpful
Susan made me feel like one of the Northwood family. So interested in me as a person and how to help market my home. She made the whole process personal and nothing was an issue. In retail myself I was very impressed with the professionalism ...
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“Excellent, quick and efficient service. Bril......”

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Jun 15,2021
Minithumbup
Arjan
By: 'Tim'
Jun 15,2021
0 people found
this helpful
Excellent, quick and efficient service. Brilliant help and advice at every stage of the process. Thank you very much indeed!...
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“Efficient service...”

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Jun 15,2021
Minithumbup
By: 'Elaine'
Jun 15,2021
0 people found
this helpful
The letting experience was very straightforward and efficient. We have had a couple of things to be sorted and they have been dealt with quickly....
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“Paul, Mitch, Livvie & all the team at Northwo......”

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Jun 15,2021
Minithumbup
Livvie
By: 'Paula'
Jun 15,2021
0 people found
this helpful
Paul, Mitch, Livvie & all the team at Northwood are great. Best agents I've ever used. Highly recommended, no, pressure, not the usual pushy over confident agents in the area....
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“Louise is helping me with a tenant not paying their rent...”

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Jun 15,2021
Minithumbup
Louise
By: 'Steve'
Jun 15,2021
2 people found
this helpful
Louise is helping me through a delicate situation and has already given guidance along the way. I have confidence we will get a successful conclusion with everyone's dignity still intact. With the rental regulations getting more complicated day by day a landlord needs professional help ...
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“Professional and attentive...”

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Jun 10,2021
Minithumbup
Louise
By: 'Micael'
Jun 10,2021
1 people found
this helpful
Louise has been extremely helpful to my family in times of uncertainty. She always quick with responses between me and the property owner. Professional and great service...
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“Friendly staff...”

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Jun 09,2021
Minithumbup
Lily
By: 'Erika'
Jun 09,2021
0 people found
this helpful
Lilly showed myself and my partner a property and made the whole application process easy and quick in what can be a stressful time renting a new property. Friendly staff who reply promptly, I would reccomend....
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“Boiler Repair...”

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Jun 08,2021
Minithumbup
By: 'Adam'
Jun 08,2021
2 people found
this helpful
Had issues with the boiler at the property I rent, this was resolved quickly by Northwood. Original plumbing company could not fix the issue as the boiler was still under warranty, Lauren at Northwood arranged for the Worcester Bosch engineer to come out on the ...
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“5 Star Service...”

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Jun 07,2021
Minithumbup
Robert
Maria
By: 'Ross'
Jun 07,2021
0 people found
this helpful
From the minute we enquired about a number of properties Robert fully understood our overall requirements and contacted us to arrange a viewing for the right property (not just the first one that came available within our budget). From the viewing to application Robert and ...
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“Arjan and Nella were absolutely fabulous! We ......”

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Jun 05,2021
Minithumbup
Arjan
Nella
By: 'Amy'
Jun 05,2021
0 people found
this helpful
Arjan and Nella were absolutely fabulous! We now have our perfect flat and they helped with all our needs. Arjan was great and helped us through the process of renting the flat :)...
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“First Class Service...”

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Jun 04,2021
Minithumbup
Michael
Elise
By: 'James'
Jun 04,2021
1 people found
this helpful
Excellent service from start to finish in selling my property. Great communication and updates of progress. Couldn’t recommend more. Thank you for your help...
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“Would definitely recommend!...”

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Jun 04,2021
Minithumbup
Dean
By: 'Emma'
Jun 04,2021
0 people found
this helpful
Our adviser, Dean K, was incredibly helpful throughout. The process was quick and easy and we received regular communication and updates through. I would highly recommend Northwood. Thank you!...
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“5star Letting Agent!...”

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Jun 04,2021
Minithumbup
Robert
Maria
By: 'Derek'
Jun 04,2021
1 people found
this helpful
The whole process of moving was made so simple and easy due to the Northwood team. Everyone i dealt with was so friendly and nothing was too much trouble. Now 5 months down the line any query i have is dealt with in a timely and ...
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“Great Customer Service...”

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Jun 03,2021
Minithumbup
By: 'Simon Marvell'
Jun 03,2021
0 people found
this helpful
I wanted to thank Elizabeth on her great customer service. We had an major issue with our utilities provider who would not amend our bill to reflect the vacant dates or meter readings for our property. Elizabeth spent many hours resolving this dispute. Thank You ...
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“Thank You!...”

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Jun 03,2021
Minithumbup
By: 'Heidi'
Jun 03,2021
1 people found
this helpful
A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott...
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“Sold my property through Northwood, Hatfield ......”

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Jun 02,2021
Minithumbup
Melanie Howarth
Kelly
By: 'Tamara'
Jun 02,2021
0 people found
this helpful
Sold my property through Northwood, Hatfield using Mel as my mortgage advisor and estate agent. Mel got us the best mortgage deal, sorted all our insurances out and got me a lot over asking price on the sale. Both herself and Kelly are the nicest ...
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“May I just say a real big thank you to Stepha......”

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Jun 02,2021
Minithumbdown
Stephanie
By: 'B'
Jun 02,2021
0 people found
this helpful
May I just say a real big thank you to Stephanie for the excellent service in assistance with ensuring a smooth transition to moving into my new property 1 b Birch tree court West derby I highly recommend her for making a stressful time such ease ....
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“Returning Client...”

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Jun 02,2021
Minithumbup
Richard
Tyler Thompson
By: 'Jon'
Jun 02,2021
1 people found
this helpful
Have sold a few properties and I always use Northwood so I knew this time would be no different from the last. Kept in contact throughout whilst not being overbearing, excellent service and genuine people trying to do the best for their clients....
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“Highly Recommend...”

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Jun 02,2021
Minithumbup
Robert
Maria
By: 'Andy & Kate Freemantle'
Jun 02,2021
1 people found
this helpful
Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood....
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“Everyone I dealt with was very quick to reply......”

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Jun 01,2021
Minithumbup
Robert
By: 'Connor'
Jun 01,2021
1 people found
this helpful
Everyone I dealt with was very quick to reply, helpful and I could always contact them, even with the difficulties of covid....
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“Northwood Ashford Kent are very efficient, first class....”

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Jun 01,2021
Minithumbup
By: 'Stephanie Arnott'
Jun 01,2021
0 people found
this helpful
Northwood Ashford Kent are an exceptional agency. Mark and Gavin were so conscientious at all times very thorough. Warm friendly and professional! If I ever need to sell or let a property again I will instruct them as well as recommend to friends etc....
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“Great service, very responsive to both mine a......”

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May 31,2021
Minithumbup
Maria
Robert
By: 'D Mason'
May 31,2021
1 people found
this helpful
Great service, very responsive to both mine and my tenants requirements with any issues or queries raised. I would definitely recommend!...
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“Smoothest Move In...”

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May 30,2021
Minithumbup
By: 'Alex.M'
May 30,2021
0 people found
this helpful
Very happy with all the process and support from Northwood agency in High Wycombe. Very welcoming and very good at their job. Our move has been taken care of very well and at very high standard, has been smooth and encouraging. Any issues or any ...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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