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    Alison
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Jul 21,2017
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Alison
By: 'Charlie'
Jul 21,2017
0 people found
this helpful
Extremely poor customer service to the point it's just plain rude. We are first time buyers who were told we were wrong about a number of things because we aren't used to this. Surely if that was be case you would talk the customers through it? Also they are very slow at issuing updates, there seems to be no urgency to push the sale through. All in all very poor an rude company....
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Feb 08,2017
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By: 'Nimdy'
Feb 08,2017
0 people found
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My property was on their website for several weeks but you could not find it using the village name or the correct number of bedrooms, which in my opinion is not providing the service you are paying for. It took several phone calls to get this resolved and within an hour of it being resolved I had a viewing from the people who eventually purchased the property. Would not recommend them at all but I fear that a lot of estate agents are the same, I think we need a big player to come in and shake t...
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Very expensive for what they provided.
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Jul 22,2013
Minithumbdown
By: 'Bex_81'
Jul 22,2013
4 people found
this helpful
Terrible customer service! Called to ask for a valuation of our home, as my partner and I both work full time and work a good distance from where we live, we asked for a weekend valuation to be told bluntly that they do not offer valuations on weekends. I then asked if it were possible to have a weekday late evening valuation to also be told "no we do not offer them either, perhaps you should think about leaving work early" my reply to this was I am unable to do this as I have a lo...
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What agent could do to change your mind?
The estate agent is supposed to be providing a service, why should I drop patients to leave work early, let alone take my precious time off for them to visit my house for 30 minutes to an hour to tell me what price my house is worth! Several other estate agents said I\'m really sorry we no longer value on weekends but I will speak with my manager and see what we can do, they go back to me in minutes saying that they can do 6.30pm on a weekday night. It is little things like this that show which agents care about customers and customer service!
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