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Properties for sale
Properties for rent
Mar 30,2017
Minithumbdown
By:
Mar 30,2017
0 people found
this helpful
Recently moved out. 2 years of issues, property in disrepair. Delays in responce. No gas safety, Electric test failed. deposit was secured late with gov scheme. Failing to return calls, messages and to return our deposit. been waiting over 3 weeks to collect mail. Still nothing....
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Thanks again for your effort in getting High Dells rented, as well as your effort in the past few months since you have taken over our property. You have been nothing but professional. Kindest regards Delroy and Claudette...
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Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
This young lady has a very pleasant and efficient manner. I found her to be very approachable and knowledgable. Thanks...
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Comment on agent fees
The fees are equitable to the work undertaken.
Was this helpful? Yes
Mar 03,2017
Minithumbup
Jessica Dutton
By:
Mar 03,2017
0 people found
this helpful
We have purchased one student house and underway with another all via Jessica Dutton. Jessica has been professional and helpful throughout but I want to particularly note that Jessica's local knowledge of the area and the market is excellent. We would highly recommend Nicholas Humphreys & Partners - in fact we have already passed them along to a friend looking for a property!...
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Was this helpful? Yes
Mar 01,2017
Minithumbup
Jessica Dutton
Ben Smith
By:
Mar 01,2017
0 people found
this helpful
Jessica & Ben , Pleasure to work with them both , great service great advice , looking forward to doing lots more business together Kal , Genisis AI Ltd...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
Put my property up for rental with Nicholas Humphreys Northampton and it was let for next year within 2 weeks! Very impressed as it had been on with another agent for months before this. They provided impressive photos, good market knowledge and handed the tenants over for me to manage very professionally....
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 01,2017
Minithumbdown
By:
Mar 01,2017
1 people found
this helpful
Arrived at the house to find mould in every corner, and large mushrooms growing in the corner of the bathroom. This took literal months to fix. We had an insufficient lock for a few weeks and no fire alarms for the same. After I paid my rent I was still receiving THREATS from them a year later as another occupant hadn't paid. Disgusting behaviour and rather bullyish. Do not rent with this company, if you do after reading this, you deserve the mess you get. Good luck....
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Comment on agent fees
For what we were given, way overpriced.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
Many thanks for your prompt response which is much appreciated. Indeed I was highly impressed by the overall professionalism and client centric approach of yourselves and your firm Nicholas Humphreys. With thanks again for your excellent service....
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Was this helpful? Yes
Feb 27,2017
Minithumbup
Ben Smith
By:
Feb 27,2017
0 people found
this helpful
This was the first time I have used Nicholas Humphreys and can not recommend them enough. Getting my property back on the rental market was not straight forward and I felt slightly daunted by everything that needed doing. Ben talked me through everything from start to finish and was on hand every step of the way. He made me feel completely at ease and took the stress of the situation away. All the costs associated with letting a house were clearly explained to me and I never felt any pressure t...
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Comment on agent fees
Good - certianly value for money .
Was this helpful? Yes
Feb 24,2017
Minithumbup
Simon Smith
By:
Feb 24,2017
0 people found
this helpful
I have rented houses through this company and wouldn't use anyone else, customers service and professionalism is second to none. I have then sold a property with this company and everything went very smooothly and nothing was issue for Simon and his team...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Jessica Dutton
By:
Feb 23,2017
0 people found
this helpful
Couldn't have asked for any more from Jessica, keeping me in the loop through every stage making this stressful process so simple and straightforward. Very much the go to agent to house buying in Loughborough....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
Jessica Dutton
By:
Feb 23,2017
0 people found
this helpful
Jessica was very helpful and friendly throughout the process of buying the property. She went above and beyond what she really had to do and advised the vendor and myself on student rented property legislation. And then was the main point of contact, liaising with all parties on price changes and the planning application through to completion. I would be happy to recommend Jessica to anyone interested in purchasing student properties in Loughborough....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 21,2017
Minithumbup
Andrew Finlan
By:
Feb 21,2017
0 people found
this helpful
I would like to thank the team at Burton on Trent for the successful sale of our house. Valued by Andy Finlan at a price to attract interest, but achieve maximum sale value we had several offers and sold for the full asking price. The sales team of Jess and Annie were fabulous and worked tirelessly to achieve a successful sale. I would highly recommend Nicholas Humphreys....
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Comment on agent fees
Good value
Was this helpful? Yes
Feb 20,2017
Minithumbup
Annie Hurst
By:
Feb 20,2017
0 people found
this helpful
Annie was an excellent negotiator throughout the process. Advising on when & by how much to reduce the price by, even if advising us to wait a while to gain best interest. She proactively encouraged viewers that hadn't even even considered our property, which assisted in valuable feedback. Annie viewed our property to advise on best way to sell, pointing out high & low points with the property & how best to promote it. Excellent communication throughout & would certainly recomme...
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Comment on agent fees
standard
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
0 people found
this helpful
We have just sold a property in Burton on trent. Andrew Finlan valued and marketed the property for sale. The service by Andrew, Annie & Jess in the sales team has been absolutely fantastic. Nothing was too much trouble for Andrew, I have found him to be very professional and helpful through the whole process....
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Comment on agent fees
Very pleased with the fees good value.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Ben Smith
By:
Feb 16,2017
0 people found
this helpful
I have been dealing with Ben Smith at Nicholas Humphrey for a number of years, his helpful, professional approach to all situations is of the highest service. Fully recommend Nicholas Humphreys, Market Street, Loughborough, a good team that works very well....
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Comment on agent fees
Agents Fee are good.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
0 people found
this helpful
5 STAR - I cannot recommend this estate agent enough, I have used them twice recently. Once for selling my house and again for selling my boyfriend's house. Both times Andrew Finlan the senior sales manager from the Burton on Trent branch came out and gave a very accurate valuation, and went the extra mile to answer any questions we both had. There was so much attention to detail on the advert, it was very professional and nothing was missed out. I have recommended Nicholas Humphreys to my f...
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Comment on agent fees
The fees were very reasonable and actually knocked some of the others out the park.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Ben Smith
By:
Feb 16,2017
0 people found
this helpful
I recently rented through Nicholas Humphreys for 2 years and I can honestly say, it is the best experience I have had with an Estate Agency. Ben Smith guided me through the process fantastically from start to finish, always reassuring me along the way. Renting and buying can be a very difficult process, thank you for making it easy for me....
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 16,2017
Minithumbup
Andrew Finlan
By:
Feb 16,2017
0 people found
this helpful
Andrew Finlan at Burton Sales was easy to deal with and made sorting out a house for sale very easy. Great valuation advise, I highly recommend Nicholas Humphreys Burton on trent Sales. Excellent sales valuation advice from Nicholas Humphreys Burton on Trent, Very Impressed with Andrew Finlan and would recommend getting his advice. Fees were great considering the level of service provided.They sold our house quickly and for the price we wanted....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By:
Feb 13,2017
0 people found
this helpful
From the other reviews it appears this agent is ok for landlords, sellers or buyers. Looking at reviews from tennants however tells a different story. Fortunately I am now a home owner but my experience as a tennant with Nicholas Humphries was one I never hope to go through again. Throughout the tennancy they were uninterested with any issues and more importantly, like many other tennants I had to fight to get my deposit back. They came up with entirely bogus excuses and even randomly said I mi...
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Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Nicholas Humphreys have once again found suitable tenants for another of my properties. I insist on a high calibre of tenant and thats exactly what they deliver. Thank you...
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Comment on agent fees
Very competitive rates. I always negotiate to get the best deal.
Was this helpful? Yes
Jan 24,2017
Minithumbdown
By:
Jan 24,2017
0 people found
this helpful
Lived in a two bed property which was let by the essays agents for myself and my daughter. Was an old flat with dated fixtures and fittings. House was filthy when I moved in needed a clean including walls which had dirt marks from the previous tenants. Intercom didn't work so I had to run up and down with a three year old child everytime the door rang. I was physically assaulted by the alcoholic neighbour because I didn't put my bin out one time. After the incident with the neighbour I was told ...
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Was this helpful? Yes
Dec 02,2016
Minithumbdown
By:
Dec 02,2016
0 people found
this helpful
Utterly useless, it's taken 3 months to get a shower working (and at the time of writing it STILL ISN'T WORKING) among a litany of other issues. NJH also seem to have a deal with Spark electricity whereby they put all student lets on their tariff and get a kickback from that. Spark are a disgraceful company who charge students well over 50% above market rate and are incredibly difficult to deal with. NJH should be ashamed of themselves for profiting off the back of students in such a deceitful ...
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Comment on agent fees
Anything more than getting a refund on our rent I would deem as being too much money going to them.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Marketed my property very well, impressed with customer service and viewings completed. Found me tenants very quickly, money and accounts processed efficiently. Will definitely be using again....
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Comment on agent fees
Fairly and competitively priced, a lot of work clearly completed for the money paid.
Was this helpful? Yes
By: Nicholas Humphreys Lincoln
Apr 06, 2017
View all comments (1)
Many thanks for the lovely feedback. We try to offer service with a smile and provide value for money. Please be in touch for all of your future property requirements. ...
Oct 08,2016
Minithumbdown
By:
Oct 08,2016
1 people found
this helpful
Awful experience, the property had a broken fridge/freezer for atleast 4 months, after atleast 5 emails all future emails regarding the fridge freezer were not responded to. To my knowledge the fridge freezer still hasn't even been replaced since I have left. Additionally I was repeatedly told someone was being sent over, waited in and no one would arrive... the lights in the hallway also didn't work for atleast 6 months of my time there, this matter was never solved either. I'm now having troub...
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Comment on agent fees
I don't really see what I was paying for
Was this helpful? Yes
Sep 28,2016
Minithumbup
Naomi McGuinn
By:
Sep 28,2016
0 people found
this helpful
My son has just moved into Adcocks Close, a property owned and managed by Nicholas Humphreys. The service by Naomi has been absolutely fantastic, the house was clean and tidy for us to move in, they read the meters, helped out with issues when changing supplier etc. Nothing is too much trouble for Naomi, I have found her to be very professional and helpful through the whole process. We would be keen to stay with her for all the time my son is at this university....
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Comment on agent fees
Happy with all accommodation charges, no hidden extras at all.
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By:
Sep 22,2016
2 people found
this helpful
The most awful experience any of my housemates have had with a letting agent/landlord. Arrived to the house which was full of rubbish (which we had to take to the dump in 3 car trips.) Half the lights were broken, one shower wasn't working (which they took 2 weeks to send someone out to fix it) and the hallway and lounge was left plastered in places but not painted. (We've been told for 3 weeks now that the plaster is still drying so nobody can decorate it- we might be students but we're not stu...
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Comment on agent fees
Fees seem ridiculous considering how little we get from the company by way of help. Rent due at nonsensical times throughout the year- how are students who only get their loans at the end of September, January and April meant to pay nearly a grand at the end of June before even moving in?
Was this helpful? Yes
Sep 19,2016
Minithumbup
Dan Strain
By:
Sep 19,2016
0 people found
this helpful
Dan was really helpful with getting the process done quickly, especially as we'd left it pretty late as a house and were starting to worry! They had good knowledge about the property when showing us round and were helpful in ensuring everything was in place for us to move in!! Would strongly recommend....
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Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
Sep 16,2016
Minithumbup
Dan Strain
By:
Sep 16,2016
0 people found
this helpful
I'd very much recommend this estate agents for any students looking for houses. Dan is extremely helpful in both looking for student accommodation and sorting everything in the house out ready for you to move in....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Very good estate agents. Easy to work with and made sorting out a house to rent very easy. Once I'd moved in they were easily contactable and responded quickly to all of our questions and problems....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 14,2016
Minithumbup
Eileen Finnegan
By:
Aug 14,2016
0 people found
this helpful
Eileen is excellent. I have complete confidence in her and know that she is always looking after my best interests and the interests of my property. I have used different agents in Burton previously and the service from Eileen is like chalk and cheese....
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Was this helpful? Yes
Jul 22,2016
Minithumbdown
By:
Jul 22,2016
0 people found
this helpful
Do not very use this company!! This review is coming from four girls that rented a property in Derby. First of all, we were told that we only had introduction only so Nicholas Humphrey's did not pay any attention to any of our problems we faced in the property for the entire time we lived there. The first day we moved in, the landlord demanded £320 in cash from every person, would not give a receipt so god knows where that cash went- properly straight into her pocket (avoiding the books!)....
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Was this helpful? Yes
By: Kevin Sutton
Aug 16, 2016
View all comments (1)
I am sorry to hear of your experience whilst staying in Derby. If you can provide the property address I will conduct a thorough investigation into the issues raised. From the limited details available it appears that the property in question was managed by the landlady and therefore as an agency we have little control over her actions.However there are guidelines that should be followed by all landlords which we can assist with and follow up if not adhered to.Kind regards Kevin Sutton for Nicho ...
Jul 21,2016
Minithumbup
By:
Jul 21,2016
0 people found
this helpful
Just like to give a big thank you to all at the Burton branch Lettings department, especially Isobel, at the swift response to our concerns regarding our rental property. Not only was the initial inspection brought forward but followed up with a further inspection shortly after and a comprehensive report on the situation was given. More than satisfied with the service so far....
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Was this helpful? Yes
Jul 19,2016
Minithumbdown
By:
Jul 19,2016
0 people found
this helpful
Avoid this estate agents as much as you can. We reported problems several times when we moved in and they kept telling me somebody would call me back. 9 months later still waiting the call. Had to sort out everything ourselves and they weren't interested if we ever had to contact them. Never knew any of the answers to simple questions and couldn't be bothered to find out. When we moved out all of a sudden they were interested in us since we were giving them money, on the closing inspection trie...
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Comment on agent fees
Bad. Especially for the little work they actually do.
Was this helpful? Yes
Jun 30,2016
Minithumbdown
By:
Jun 30,2016
1 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person. Constantly saying we are in arrears for 2years and infact...
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What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Attached Files
Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Was this helpful? Yes
Jun 30,2016
Minithumbdown
By:
Jun 30,2016
0 people found
this helpful
Please do not enroll with Nicholas Humphrey's. They are lazy and they dont care. They never did any monthly check ups and the lady said every 3 monthly. I lived there 2years. We had no hot water/heating for 25days. We had to beg not to pay the full amount of rent. They never offered any advice or help or had no idea about the contractors progress on fixing the boiler, infact we was telling them what's going on acting as the middle person. Constantly saying we are in arrears for 2years and infact...
read full review
What agent could do to change your mind?
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Attached Files
Comment on agent fees
Bad. This is how they make there money, daylight robbery. I hope they can sleep at night by robbing human being like this..
Was this helpful? Yes
Jun 13,2016
Minithumbdown
By:
Jun 13,2016
1 people found
this helpful
Worst estate agent I have ever dealt with!! have been waiting for my deposit back for at least three months! Was supposed to be getting it back last month and an arrogant rude man called Matt that I had to deal with at the closing inspection sent it to completely the wrong person if I could give them anything below 1 star I would! Absolute jokers!...
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Comment on agent fees
Ridiculous
Was this helpful? Yes
May 22,2016
Minithumbdown
Annie Hurst
By:
May 22,2016
0 people found
this helpful
Ignorance at the highest level. Further to viewing a property for sale In Burton yesterday I rand and spoke to Annie. The purpose of my call was to make an offer to purchase the house. I started my conversation saying just this I would like to make an offer but the offer will be based on the following ................. This is when the conversation spiralled out of control due to Annie disagreeing with everything I was saying and challenging me at every opportunity. I consistently requested ...
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What agent could do to change your mind?
N/A
Attached Files
Comment on agent fees
N/A
Was this helpful? Yes
May 02,2016
Minithumbdown
Kevin Sutton
By:
May 02,2016
1 people found
this helpful
absolute joke of a branch this one. lived in student accommodation that was supposed to be managed by them but when it comes to getting anything done the absolute idiots that work there will only ever say we'll pass it on to kevin. we currently have no hot water and haven't had any for a month despite it being reported 3 times now, and various lights and bits with the dishwasher have been broken since we moved in, despite again being reported various times. had housing standards around a couple ...
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What agent could do to change your mind?
expensive for a business that offers nothing in the way of repairs.
Attached Files
Comment on agent fees
expensive for a business that offers nothing in the way of repairs.
Was this helpful? Yes
Apr 25,2016
Minithumbup
Sam bradley
By:
Apr 25,2016
0 people found
this helpful
A very well run branch with fantastic customer service. The Director Sam has a real passion for what she does and makes sure you have everything you need every step of the way - I would highly recommend using this branch and will definitely be using them myself in the future....
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Comment on agent fees
A very normal fee if slightly low for the area so saves you money
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Great at personal service with letting my property. Impressed and would recommend. Fees were great and cheaper than most in the area considering the level of service provided....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 06,2016
Minithumbdown
By:
Apr 06,2016
0 people found
this helpful
One star is pushing it. I've rented two property's through Nicholas humphreys and both of which were supposed to be managed by themselves. When it came to getting anything done it was a push. I was left with a condemned boiler for over 3 months in my second property, nothing on inspections was ever sorted to which I got told that they can't force the landlord to sort anything out of he doesn't want to.Having to chase up still about my deposit and even ring there accountants directly....
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What agent could do to change your mind?
Ok
Attached Files
Comment on agent fees
Ok
Was this helpful? Yes
Sep 29,2015
Minithumbdown
By:
Sep 29,2015
2 people found
this helpful
My Stepson rented this property with 4 fellow students when it came to the end of the 1 year contract we as guarantors were all presented with huge bills for so called repairs. £220 to clean the property. £900 to repair a bed. £220 to repair a table leg and chair. £50 to tidy garden. All bills issued are demanded to be paid in 7 days. Clearly someone is being dishonest and trying to make extra income? I would strongly recommend you should avoid this company and the...
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What agent could do to change your mind?
Ensure that landlords renting to students put in cheap furniture and not" โ€š£1000 beds" and "โ€š£220 tables and chairs" . Be realistic about the price of any necessary repairs.
Attached Files
Was this helpful? Yes
Sep 21,2015
Minithumbup
Tom
By:
Sep 21,2015
0 people found
this helpful
Nicholas Humphreys have been brilliant from start to finish. Tom was really friendly and helpful at the viewing, and it then turned out he was managing the house as well! I lived in the house for just under a year, and Tom was quick to sort all maintenance problems. If he was coming to the house, he always stopped to check if we were okay and make sure we didn't have any issues, and the checkout was really straightforward and stress free. We all received the full deposit back. I would have staye...
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Comment on agent fees
Straight forward fees. I just paid one fee to reserve the room at the start. No renewal fees, checkout fees or other hidden charges.
Was this helpful? Yes
Sep 10,2015
Minithumbdown
By:
Sep 10,2015
3 people found
this helpful
DON'T GO WITH NICHOLAS HUMPHREYS UNLESS they have stopped letting properties associated with Nottingham Student Lettings (owned by BSP holdings). Student properties in Nottingham owned by BSP holdings include: Castle Gate student apartments, Equitable House flats and many others * If you can forgive their rude, unprofessional, and sometimes aggressive attitude to any enquiry you may have, then you will have to also forgive their lying and their theft. It will take you MONTHS of nagging to get...
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Was this helpful? Yes
Jun 12,2015
Minithumbdown
By:
Jun 12,2015
0 people found
this helpful
I have been renting a house through Nicholas humphreys for over 3 years and have found they have got worse as time has gone on. While a few of the staff are lovely and polite, others are patronising and just want you off the phone as quick as possible. They call round every 6 months for inspections but that's pretty much all you see of them. Any issues found during inspections such as repairs are never sorted or mentioned to landlord. I have been living with a broken toilet for well over a year,...
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Was this helpful? Yes
Feb 27,2015
Minithumbdown
Lia Roberts
By:
Feb 27,2015
0 people found
this helpful
I have dealt with this agency for two years now, and the first year when Kevin Sutton was our property manager was lovely. Everything got fixed quickly and easily without any hassle, and we were kept up to date with everything via email. This year however has been a different story. From the first week of moving in we made it clear there were several defaults with the house that needed fixing, even from a safety point of view. The kitchen floor boards moved, both sets of steps in the garden wer...
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Was this helpful? Yes
Dec 21,2014
Minithumbup
Eileen Finnegan
By:
Dec 21,2014
0 people found
this helpful
Eileen has proved to be an exceptionally good property manager. There have been several issues with the property with regards to maintenance/repairs over the last couple of years and on each occasion Eileen has been key to ensuring matters are resolved in a professional and efficent manner....
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Comment on agent fees
competitive and fair
Was this helpful? Yes
Dec 01,2014
Minithumbup
Eileen Finnegan
Simon Smith
By:
Dec 01,2014
0 people found
this helpful
I have used Nicholas Humphreys' services for many years now. I have being very impressed with the outstanding services every year. They have took great care of my property in my absence and it has rarely being empty. Eileen and Simon have done a great job. i cant thank them enough!!! 1 barons court , burton...
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Was this helpful? Yes
Oct 16,2014
Minithumbdown
By:
Oct 16,2014
0 people found
this helpful
I rented my first property with Nicholas Humphreys and left nearly a month ago now. At first they were nice seeing as I suppose all they wanted was to have my money. When it came to all the damp in the flat they did nothing. And when it came to moving all I've had is hassle considering it was my first flat and I didn't really know much about what to do. At first I was told that I had to discuss getting my deposit back with the landlady and then my partner rang to ask about it and they said th...
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What agent could do to change your mind?
Given me the right information when I asked and done something about the damp and also not waited nearly a month to say that they are giving my deposit back and I\'ve still not had it!
Attached Files
Was this helpful? Yes
Oct 09,2014
Minithumbup
Stephanie Power
By:
Oct 09,2014
0 people found
this helpful
Hi Steph First of all we would like to thank you for being there and solving many problems for us, we appreciate all that you've done for us, nothing was to much trouble for you. Where there's a will there's a way and you found that way to help us every time. Even though we are in the Philippines we trust you and your company in all you do to assist us. You are a big asset to Nicholas Humpherys! We would also like to thank the other members of the team, even though you were the main ...
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Was this helpful? Yes
Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
Sarah is an agent that I would classify as top shelf. And by that I mean she's the equivalent of a ridiculously expensive bottle of scotch that I can't afford, but look up at and wish that I could. And when a glass of that scotch finds it way to me by pure fluke, or luck, I say cheers and embrace it. In Sarah's case that means an honest, funny, laid-back lass who has an ability to make me feel like I'm chatting away to an old friend I haven't seen in a while. As someone who recently began ...
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Was this helpful? Yes
Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
Very helpfull and supportive throughout my time in the property. A flexible approach when financial struggles have occured and this was greatly appriciated. Have been in the property for over 3yrs and I'm very settled at present. Would recommend to others seeking renatal properties in the Derby/Burton area....
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Oct 01,2014
Minithumbup
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Oct 01,2014
0 people found
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Sarah has been excellent in all aspects of managing our property portfolio of some 40 properties in various locations in Derby and Tamworth. I would without hesitation recommend Sarah to manage other properties....
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Sep 30,2014
Minithumbdown
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Sep 30,2014
0 people found
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First off, the organisation is incredibly unorganised. When we first moved in we reported the hot water wasn't working (the switch actually exploded when I turned it on), it took them a while to fix that. Then the heating wouldn't work after they fixed the hot water, took them months to fix that. Then our fridge broke down, took 5 days to get a new one, then they left the old one on our front garden for weeks. We also couldn't open any of the bottom windows. We've now moved out (thankfully) and ...
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Sarah is a delight to speak to she is a very helpful, polite and professional member of staff. Its nice to know that Nicholas Humphreys have experienced staff like Sarah that are proactive and approachable and really do go the extra mile to keep their customers happy. I would strongly recommend other Landlords to use Nicholas Humphreys as I am really happy with the service!!...
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Was this helpful? Yes
Sep 28,2014
Minithumbup
Eileen Finnegan
By:
Sep 28,2014
0 people found
this helpful
I Have Allways found Eileen to be a very understanding person who understands a customers need in a very proffesional Manner. We could do with more Eileens to approach business in her manner. Well done Eileen....
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Comment on agent fees
In general good in todays market
Was this helpful? Yes
Sep 26,2014
Minithumbup
By:
Sep 26,2014
0 people found
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We have four properties with NH of Burton, all managed to an excellent level of service by Jamie Williams. In all aspects of his role he has displayed a professional and courteous manner, nothing being too much trouble. He has advised us regarding the amount of rent to charge, the type of clients to attract, and minor details that he thought would benefit from a quick brush-up. He has been instrumental in the smooth running of each of these flats, and the back up service in terms of walk-thro...
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Comment on agent fees
I negotiated them as my portfolio increased, so I am perfectly satisfied
Was this helpful? Yes
Sep 19,2014
Minithumbup
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Sep 19,2014
0 people found
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Fantastic agent to deal with. I have known them now for 2 years across 2 different tenancies and they have always provided a high quality, reliable and trustworthy service. Staff are also very personable and accommodating and have gone out of their way to help me identify and secure the property which best suited my needs on each occasion. They provide a seamless service throughout the length of the rental agreement too, are very responsive to any queries or issues which may arise and I really c...
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Comment on agent fees
In my personal experience and relative to other options I explored the fees charged by the agent are minimal and offer excellent value for money in terms of service provided.
Was this helpful? Yes
Sep 19,2014
Minithumbup
By:
Sep 19,2014
0 people found
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Nicholas Humphreys have provided me with an extremely reliable and friendly service when helping me find the right student house two years in a row. Staff are very approachable and quick to help with any problems we've had. Would definitely recommend....
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Sep 18,2014
Minithumbup
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Sep 18,2014
0 people found
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I moved to Humphreys as the previous agent was very poor. Humprheys offered me the best deal. Tiah has been my contact from day one and I cannot fault her commitment. I email her most weeks and I always get a response, she is very supportive and knowledgable....
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Sep 16,2014
Minithumbup
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Sep 16,2014
0 people found
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I have been with Humps for over 5 years, they expertly manage my 5 properties, therefore I would have no hesitation in recommending their services to anyone wishing to let out their property. I find each member of staff extremely helpful and professional, I first dealt with the manager Simon Smith when I was looking to rent my first property, and since then any member of his team is just as good as the boss!!!!!...
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Sep 16,2014
Minithumbup
Andrew Finlan
By:
Sep 16,2014
1 people found
this helpful
Sold my property with Nicholas Humphrey. Andrew Finlan gave me great advice and a fair valuation. The property sold quickly. The girls in the office Annie & Amy were most helpful at all times....
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Comment on agent fees
Sold within 6 weeks, happy with what I got for the fee.
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Sep 16,2014
Minithumbup
Andrew Finlan
By:
Sep 16,2014
1 people found
this helpful
Very happy with Nicholas Humphrey's they had let the property for many years, I was dealing with Tia, she was superb, when I decided to sell I dealt with Andrew Finlan & Amy who valued and sold the property! I would use them again without question....
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Comment on agent fees
Andrew Valued my property not to low but also not to high & fees were good value.
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Sep 15,2014
Minithumbup
Eileen Finnegan
By:
Sep 15,2014
0 people found
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As a Landlady that lives permantently overseas, I rely heavily on a Property Manager. For the past two years my Property Manager has been Eileen Finnegan, she is 100% Professional, but with a human touch and always goes that extra mile. Not only does she look after my interest extremely well, she is also I feel very understanding and helpful with tenants/potential tenants, which is also a plus for a Property Manager, as when tenants are also fairly treated and happy, that is a much valued bonu...
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Comment on agent fees
More is always nice, but understand area where property is can hold back the rent.
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Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
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I have 3 properties rented through N J Humphries Burton office and Gemma is Property Manager for all 3. Gemma is excellent in all aspects, particularly liaison with tenants, dealing with maintenance issues and in finding solutions for a couple of unusual issues. Her communication skills are also excellent, response to phone calls and emails is always prompt and positive. I have no problems with tenants and no voids - perfect....
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Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
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I went to Nicholas Humphreys as I was having problems with another agent. Very impressed with them right from the start. Professional in their approach, courteous in manner and always responding quickly to my calls. Properly vetted tenants, regular property inspections and prompt rental payments. Takes the hassle out of being a Landlord....
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Sep 15,2014
Minithumbup
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Sep 15,2014
0 people found
this helpful
Barkers/Nicholas Humphreys were extremely helpful during the whole process of the Let, not problems at all, all the staff were friendly and very helpful. It was all very efficient and I would defiantly recommend using this agent....
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Sep 15,2014
Minithumbup
laura frearson
By:
Sep 15,2014
0 people found
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I was recommended this agent so I gave them a go and I was not disappointed. I could not have asked for better service. very happy. would recommend for sure....
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Comment on agent fees
competitve
Was this helpful? Yes
Sep 14,2014
Minithumbup
Eileen Finnegan
By:
Sep 14,2014
0 people found
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I have always found the staff at the Burton office extremely helpful, especially the member of staff who is responsible for my property .They keep you informed of any problems and do their best to sort them out in a professional manner. I would definitely recommend them....
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Sep 14,2014
Minithumbup
Andrew Finlan
Annie Hurst
By:
Sep 14,2014
1 people found
this helpful
I was the owner of a home that just wouldn't sell. I had been on the market for nearly 2 years without luck. I had my property valued by three local agents. Agent 1 was a large company with branches around the country but, Agent 2 was a well known independent agent in burton who seem have higher priced properties and the third was a so called (by Himself) local chap independent best in the area agent. I didn't call Nicholas Humphrey's at that Tim 2 years ago as they seemed to have more lettings ...
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Comment on agent fees
Fees were fair for the fantastic result
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Sep 14,2014
Minithumbup
Simon Smith
By:
Sep 14,2014
1 people found
this helpful
I do not normally leave feedback on websites etc, However I have been very happy with my Letting agent and felt I really should give credit where it is due. Being a landlord over the past 10 years I had been using a large corporate estate agent in Burton. However I had little or no feedback and no service to speak off. I had noticed Nicholas Humphrey's Burtons boards everywhere and indeed I could see they were the market leader by a country mile within the town. I contacted the burton office and...
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Was this helpful? Yes
Sep 14,2014
Minithumbup
Eileen Finnegan
By:
Sep 14,2014
0 people found
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To whom it concern I have various properties let out up and down the country and in that capacity i have a lot of contact with letting agents and their staff. It is for that reason if feel that it is necessery to highlight the service that i receive from the property manager at this office .For me if i cant get through to Eileen finnegan for whatever reason she gets back to me at the earliest opportunity which sadly is not the case with all the other lettings agents that i have dealings w...
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Was this helpful? Yes
Sep 14,2014
Minithumbup
Eileen Finnegan
By:
Sep 14,2014
0 people found
this helpful
Eileen has always dealt with the property in a highly efficient, courteous and pleasant manner. she has liaised with tenants in a very professional way. She has been very knowledgeable about finding excellent tradespeople to carry out work at the property. I am very happy with the service we have bee given. Sarra has been superb about payments of rent and has always done everything incredibly efficiently. I Again I have been very happy with the way she has handled our account....
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Comment on agent fees
Pleased with the rate we pay
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Sep 12,2014
Minithumbup
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Sep 12,2014
0 people found
this helpful
I was looking for a property to rent. They made the whole process extremely quick and painless. Very helpful staff. Would definitely recommend to anyone looking for a property....
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
1 people found
this helpful
I have lived in a shared house on Uttoxeter New Road for the past year and have recently moved house again for my second year using Nicholas Humphreys. I am individual who likes to have the best of everything and that is including my accommodation and the professional service that comes with it. Nicholas Humphreys has definitely proven to be the best in Derby and they deserve recognition for it. The choice of accommodation compared to any other agencies in Derby is extremely extensive. Giv...
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Sep 03,2014
Minithumbup
Kevin Sutton
By:
Sep 03,2014
1 people found
this helpful
My name is Mrs Clark and I have been a landlord with six student properties in Derby for the past seven years. Although I managed my properties myself for the first few years the increasing difficulty in finding new students each year and having rooms unlet in those early years has forced me into making use of various of the city centre letting agents. Nicholas Humphreys have been far and away the most thorough and successful of the agents over the last three years and the fact I have been delig...
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Aug 29,2014
Minithumbdown
Rebecca Moore
By:
Aug 29,2014
1 people found
this helpful
My daughter signed a contract with them as a student in June. It is now the end of August they promised the property would be professionally cleaned before they moved in. They arrived to move stuff in after traveling some distance and the house is not fit to move into. Dirty and shower head dripping black, mold a health risk. We are calling in Environmental Health. Avoid obvious cowboys only interested in milking students to get max money for landlords....
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Aug 18,2014
Minithumbdown
Kevin Sutton
By:
Aug 18,2014
1 people found
this helpful
When informed one week after moving in that I was unable to pay for the property anymore and instead needed to leave, I was promised assistance in looking for a replacement tenant which never happened. I am now hugely in debt, now that I have finally left and have been informed that I was also expected to pay council tax when I was told I wouldn't have too at the beginning when I signed my contract and spent the entire year with barely working facilities; the shower flooded 3 minutes after stepp...
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What agent could do to change your mind?
Unhelpful con artists.
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Apr 08,2014
Minithumbdown
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Apr 08,2014
1 people found
this helpful
Overall very bad experience.When I asked for the person ho oversees that branch in that area I got asked why and why and why.It should have been yes madam of course, idiots! Been waiting for my deposit for 7 months now because of some problems that were't found when I had my inspection or signing off move out.They are idiots complete with no customer care skills and are absolute cowards when you try call them with issues.Very very poor company would urge anyone not to use them.I pay for everythi...
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Mar 19,2014
Minithumbdown
By:
Mar 19,2014
1 people found
this helpful
Landlord and tenants beware !! Property\'s are not managed or looked after correctly , statements incorrect etc What was no proplem houses turn into property\'s that need lots of repairs for example A) flat was let by barkers I was told that I would have all rent covered , I had to evict the tenant the flat cost three thounsand to put correct ,inspections had been carried out two weeks before( not ) And the property could be rented straight out( not ) B) lots of tenants reported i...
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What agent could do to change your mind?
The full management I paid for
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
1 people found
this helpful
Nicholas Humphries are quite honestly the worst estate agent I have ever had the displeasure of doing business with! Estate agents are in their natures liers but NH take it to a whole new level. When we went to rent the property they did the usual of \'this is a great property it will be gone in a week\' a month later we were having to call them to find out what was going on. I can\'t count on both hands and feet the number if times they said they would ring us back and didn\'t, we spend our...
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What agent could do to change your mind?
Read the review, in summary you could do your job as a start.
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Feb 05,2014
Minithumbdown
By:
Feb 05,2014
1 people found
this helpful
Distinct lack of interest in the customer, property, job in general. Useless when asked questions, not particularly friendly or welcoming. Took us to houses we did not ask to view, failed to take us to ones we had requested with flimsy excuses. Took negative feedback well actually. Completely inadequate knowledge about all properties, did not even have notes to supplement this shortcoming. General poor manners. Houses were universally bad, almost walked out of the viewings before seeing a...
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What agent could do to change your mind?
Be a better estate agent, by doing things properly and caring.
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Jan 03,2014
Minithumbdown
By:
Jan 03,2014
1 people found
this helpful
Nicholas Humphrey's estate agent Loughborough review in brief. Landlords beware! ยขรขโ€šยฌร…โ€œWorst Agent Award Winner 2012 and 2013ยขรขโ€šยฌร‚ย Team members / Staff is Unprofessional (i.e. leaked personal info), Deceivers (i.e. long delays for repairs) and Morons (i.e monthly statements with wrong dates)....
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Was this helpful? Yes
Sep 09,2013
Minithumbdown
Kevin Sutton
By:
Sep 09,2013
3 people found
this helpful
When we looked round the property we rented it looked perfectly fine and the estate agents seemed very nice. However as soon as we moved it that all started to change. There were multiple things missing from and broken with the house, which we informed the estate agents of straight away. It took at least a month for them to even acknowledge what we had told them, and although some of the problems were fixed, the others never were. Then, when the weather started to get colder I noticed that the ...
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What agent could do to change your mind?
They could have dealt with the problems that we had more promptly. They could have checked that the house met building regulations before agreeing to rent it. They could have offered compensation for our damaged belongings. They could have dealt with our problems more professionally and showed more concern when we were discussing our problems.
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Was this helpful? Yes
Jun 18,2013
Minithumbdown
By:
Jun 18,2013
1 people found
this helpful
Stay Clear of this company, or atleast Kevin Sutton. Payed £360pcm for a dingy flat that for 8 months was uninhabitable Damp problems in house, spent 6 months with a door that had a hole in it, rising damp on chimney breasts that were supposed to have been fixed when i reported this issue kevin told me that i would be paying for the damage caused by the issue, careless contractors did more damage than repair, kevin is persistently condesending and cannot accept any responsibility for the i...
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What agent could do to change your mind?
Nothing! theres no real point in trying to change my mind too much damage has been done, no student should have to deal with the stress and illness caused by the property i had to live in.
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Was this helpful? Yes
Mar 20,2013
Minithumbdown
Kevin Sutton
By:
Mar 20,2013
1 people found
this helpful
I am writing this to warn all further prospective tenants to look elsewhere!! I was paying £360 a month for my place, and for what? A leaking roof, with plaster falling onto the dining table at meals, leaking down light fittings, mould, dodgy fittings even though the man which looked at the boiler had told them previously they needed to fill it in and moving steps!! The roof started leaking in the summer of 2012 (Roughly August time) so a month after moving in, and nothing was done a...
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What agent could do to change your mind?
Never again!! Nothing but grief from them and a company that doesn\'t care about customer satisfaction just their money. Don\'t fix repairs at all, mess about constantly with contracts when one person wants out asap due to the state they were living in during their tenancy and the other is looking for somewhere else asap.
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Was this helpful? Yes
Aug 12,2012
Minithumbdown
Christine Butterfield
By:
Aug 12,2012
0 people found
this helpful
To begin with nicholas humphreys were a good agency to be looking with and then they showed their true colours. The branch manager was always helpful with the original search for a house which we completed early. the problems began when we booked viewings for specific houses, i left a number with them that they used to tell me there agent would be late but they neglected to mention that the houses we\'d booked to see were no longer available. this information didnt become clear until i specifica...
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What agent could do to change your mind?
very little, according to her description on their website she is a caring and helpful worker so maybe she could actually behave like that and act with some level of proffessionality
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Jun 08,2011
Minithumbdown
By:
Jun 08,2011
2 people found
this helpful
This is a review of the student lettings entity of Nicholas J Humphreys in Loughborough. After almost a year of an NJH shorthold tenancy, I think it's about time I posted a review for the perusal of other prospective tenants. My experience of the company has been disappointing at best. The company's duty of care towards some of it's tenants has been questionable - I won't be going into any detail here. My advice to future students is to think long and hard about what you sign, and do you...
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Was this helpful? Yes

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Last updated at 10:35 AM 16/02/2017 by Ben Smith

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Last updated at 10:35 AM 16/02/2017 by Ben Smith

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