NGU Homelettings & Sales

We went to NGU after being very disappointed by our previous agent. We chose them after seeing them on a TV programme. We don't live in the area so were wanting an agent who could keep us informed regularly with the details of this property as it had been problematic for some time. They haven't ... Read Full Review

I have worked with the NGU team for several months now and travelled from London to meet them in Newcastle. I have the upmost faith in the team, they have exceptional good in all their communication and delivery. When they something will be done next week it really does mean it will. No matter ... Read Full Review

NGU helped me from buying my first buy to let through to getting my first tenant, there advice was invaluable and nothing ever seemed to much trouble for them. I feel confident in the future knowing they are helping me. I would strongly recommend NGU to anybody and ... Read Full Review

Everything was handled efficiently and professionally from the word go. the agent I made the appointment with was unable to attend but made sure someone else kept the appointment. which he handled very well. the house was only on the market for a week and a Tennant was secured. well done ... Read Full Review

Over the past year I have found the team at ngu to be professional, approachable, helpful and accommodating. Nothing is too much trouble - I would highly recommend ... Read Full Review

ngu gave me the best service i have ever had when they refurbished two flats in a converted house they have kept in touch awnserd all my emails and returned all my calls promptlly the works turned out to be far more involved than first anticipated due to poor workmanship and bodges by the previous ... Read Full Review

Caroline has always been very helpful keeping me informed of what's happening with tenants and any problems with the house, she has also been very helpful coordinating the move in of new tenant after resent renovations to ... Read Full Review

My property at South Moor was a difficult property to let, in a relatively run down area with numerous similar properties in the street. it had been empty with another Agent for 18 plus months without a single Tennant application. I gave the property to Katie Wybrant at NGU Home Lettings in ... Read Full Review

I have dealt with NGU the owner directly and various members off staff, they are professional and always come up with good results, they save you money by providing more than one quote and suggesting alternate ... Read Full Review

Mike was polite and well presented when he attended the initial appointment, sam dealt really well with keeping up communication between ourselves and others involved despite numerous ... Read Full Review

We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. My first phone call was to NGU and I was passed ... Read Full Review

I originally had difficulty in letting my property as previous agents had not been successful in finding a tenant. However, NGU managed to let it quickly and managed the whole process through to completion in a very professional manner. Since the tenant took up occupancy NGU have managed my ... Read Full Review

My existing tenant of over 7 years decided to move out and NGU have handled the move out, refurbishment and future let/sale of the property. Craig and Anna gave me a full breakdown of refurbishment costs and have kept me updated on the property works so far and timescales for completion on a ... Read Full Review

I have dealt with both David Brown and Rachael Mills as often as required. They have been more than helpful with any and all issues I've had. I very rarely get involved with maintenance, just a simple approval on work issued. A great managing team of which I'm truly satisfied ... Read Full Review

We had this property on the market with another agent and had no luck renting it for some time. We let NGU advertise the property and straight away they were a lot more proactive. When ever I rung for an update, whoever I spoke to was always aware of what was going on and how many viewings had ... Read Full Review

NGU worked quickly and efficiently to find tenants for our property once it was refurbished. They kept us up to date with feedback from viewings to ensure we could address any issues which arose. Once tenants were found, NGU handled the administrative process quickly and effectively, producing a ... Read Full Review

NGU are very competitively priced, know their customers and keep everyone informed. I'm very happy with their service. I'd recommend them in an ... Read Full Review

I am very impressed with the care that the maintenance team take with relation to my properties, All issues are resolved in a very quick time span and this is very important and reassuring to both tenant and landlord alike. Rachel and Sam are a real credit to NGU and I cannot praise them ... Read Full Review

NGU have been my Letting Agents for 2 properties for a number of years, and more recently, for a further 2 properties. I have consistently been impressed by their passion for what they do and their high level of conscientiousness. Their systems are robust and thorough. They actually do deliver on ... Read Full Review

Mike has been very helpful providing me with answers to my many questions. His responses have been quick and he has been very flexible to suit my needs. The whole process was speedy and reduced the time my property was empty. I really would recomend to ... Read Full Review