NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“NGU are very professional and reliable. They carry out their ......”

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Feb 03,2015
Minithumbup
By: 'Ruth Askey'
Feb 03,2015
0 people found
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NGU are very professional and reliable. They carry out their promises and constantly update you of the situation. They do everything in their power to speed up the process by chasing solicitors etc. We had total confidence in this company and thank them very much ...
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“We were really happy with the service we received from ......”

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Jan 14,2015
Minithumbup
By: 'Emily Craigs'
Jan 14,2015
0 people found
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We were really happy with the service we received from Aaron with NGU homelettings. We received a very friendly and professional service and nothing was too much trouble!...
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“This letting company provided me with an excellent service. Always ......”

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Jan 14,2015
Minithumbup
By: 'Nina Adler'
Jan 14,2015
0 people found
this helpful
This letting company provided me with an excellent service. Always on hand to assist with any queries and always extremely helpful. First class service...
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“I moved into my new rented house in September and ......”

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Jan 07,2015
Minithumbup
By: 'John'
Jan 07,2015
0 people found
this helpful
I moved into my new rented house in September and NGU have been nothing but helpful from the start. The main difference that I have found compared to previous agents I have rented from is that NGU have always tried to go out of their ...
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Comment on agent fees
The fees were very reasonable
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“Terrible customer service from the start, totally inflexible.Very slow ......”

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Nov 20,2014
Minithumbdown
Chris
By: 'unhappy'
Nov 20,2014
1 people found
this helpful
Terrible customer service from the start, totally inflexible. Very slow to attend to maintenance issues. Also, fabricated costs to avoid paying back deposit. Unprofessional, untrustworthy, avoid....
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“We found NGU to be very efficient. Maintenance issues etc ......”

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Aug 31,2014
Minithumbup
By: 'JohnAsk'
Aug 31,2014
0 people found
this helpful
We found NGU to be very efficient. Maintenance issues etc were forwarded quickly and repairs carried out As quickly as possible. Telephone calls/emails were always returned....
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“Michael was very professional, on time and supplied all the ......”

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Aug 31,2014
Minithumbup
By: 'JHall'
Aug 31,2014
0 people found
this helpful
Michael was very professional, on time and supplied all the necessary information required to make the purchase successful. I would have no hesitation in recommending his services to anyone....
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“We would like to say thank you for Mike and ......”

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Aug 30,2014
Minithumbup
By: 'Andy'
Aug 30,2014
0 people found
this helpful
We would like to say thank you for Mike and Sam for help. They did excellent job and they were very helpful for us. I do recommend Ngu home sales to any seller who's struggling...
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“I recently sold my property through NGU for more than ......”

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Aug 29,2014
Minithumbup
By: 'Marie'
Aug 29,2014
0 people found
this helpful
I recently sold my property through NGU for more than my asking price, the way NGU guided me through the sale was professional, quick and to a very high standard. In future if I want sell any more of my properties NGU will be the ...
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Comment on agent fees
Fees are very reasonable.
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“NGU Homelettings found a tenant for me recently and I'm ......”

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Aug 28,2014
Minithumbup
By: 'Marc Hughes'
Aug 28,2014
0 people found
this helpful
NGU Homelettings found a tenant for me recently and I'm over the moon with the service they provided. The processes they have in place are excellent and I'm pleased with the tenant they have found and what I've experienced so far of their management service. ...
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“I have rented from NGU for many years since purchasing ......”

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Aug 28,2014
Minithumbup
By: 'Matt Dede'
Aug 28,2014
0 people found
this helpful
I have rented from NGU for many years since purchasing a buy to let through them. Each year David Brown visits my house to inspect it and check how the tenants are getting on and to provide feedback on the house. I have always found ...
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“I placed my property on the market with NGU Homesales ......”

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Aug 22,2014
Minithumbup
By: 'Anthony Newington'
Aug 22,2014
0 people found
this helpful
I placed my property on the market with NGU Homesales looking for a quick sale. I dealt predominately with a lady called Samantha, I was immediately amazed at the knowledge and expertise shown in our first call. My property was up and on the market ...
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“mike bell did the valuation on the property at burnhope& ......”

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Aug 22,2014
Minithumbup
By: 'derek armstrong'
Aug 22,2014
0 people found
this helpful
mike bell did the valuation on the property at burnhope& advised us the price for a quick sale.no pressure to get the sale.did a good job advertising the house creating a good number of enquiries in the first week.sam kept us informed ...
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Comment on agent fees
agent obtained the best price for a quick sale.
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“After contacting NGU about a maintain issue, I was put ......”

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Aug 21,2014
Minithumbup
By: 'Michelle'
Aug 21,2014
0 people found
this helpful
After contacting NGU about a maintain issue, I was put through to someone who managed to deal with my problem quickly and efficiently. I have had issues with previous agents in the past where I've had to wait and wait for things to be fixed. ...
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“Great service, very polite and worked tirelessly to get me ......”

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Aug 20,2014
Minithumbup
By: 'Hannah'
Aug 20,2014
0 people found
this helpful
Great service, very polite and worked tirelessly to get me in. They were always in contact and very helpful with any questions as I was new to the process....
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“I moved out of my flat in South Shields. The ......”

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Aug 20,2014
Minithumbup
By: 'Steven Long'
Aug 20,2014
0 people found
this helpful
I moved out of my flat in South Shields. The guidance and help NGU give me to get my deposit back was great. I never had an agent help me as much as NGU before....
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“We are really pleased with the service we have received ......”

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Aug 20,2014
Minithumbup
By: 'jody cain'
Aug 20,2014
0 people found
this helpful
We are really pleased with the service we have received from Mike and NGU. We were visited by them within 2 days of contacting them and our house was advertised straight away. We have also viewed a house with them and again service was excellent....
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“I previously managed the property myself on behalf of a ......”

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Aug 18,2014
Minithumbup
By: 'Mr Gledhill'
Aug 18,2014
0 people found
this helpful
I previously managed the property myself on behalf of a family member and found the process to be quite frustrating at times. NGU took all of the hassle away, so now I do not worry about anything. If there is a problem, they take the ...
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“Found NGU to be very professional and pro-active in their ......”

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Aug 17,2014
Minithumbup
By: 'Graeme'
Aug 17,2014
0 people found
this helpful
Found NGU to be very professional and pro-active in their approach to selling my home. Was impressed by their flexible selling options and particularly liked their customisable marketing which allowed me to select the best package for my requirements. Mike was very through in researching ...
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Comment on agent fees
Reasonable Fee
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“The agent was very professional and exhibited a thoroughly researched ......”

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Aug 14,2014
Minithumbup
By: 'Baldwin'
Aug 14,2014
0 people found
this helpful
The agent was very professional and exhibited a thoroughly researched knowledge of the properties in the area as well as the market in general. He was able to advise us on legal aspects of our position with regards to sales and to suggest various possible ...
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“As a landlady I wanted a letting agent that would ......”

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Aug 11,2014
Minithumbup
By: 'Julia McCartney'
Aug 11,2014
0 people found
this helpful
As a landlady I wanted a letting agent that would look after my property as it was their own. From the moment NGU marketed my property they have done just that. The service I have received throughout the letting process is nothing less than exceptional....
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“Sam and Mike were both very helpful and were very ......”

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Aug 08,2014
Minithumbup
By: 'Laura'
Aug 08,2014
0 people found
this helpful
Sam and Mike were both very helpful and were very accommodating with our situation. We dealt with Same more so and I felt as though she cared a lot about our situation and when our mortgage offer came through I felt as though they were ...
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“I recently had a check out booked with my new ......”

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Aug 07,2014
Minithumbup
By: 'V. Hellens'
Aug 07,2014
1 people found
this helpful
I recently had a check out booked with my new letting agent NGU Homelettings. I was very apprehensive as being the first time I have rented all the horror stories about agents scamming you out of your bond, additional charges and bullying tactics that are ...
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“NGU worked tirelessly in the initial weeks throughout the handover ......”

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Aug 07,2014
Minithumbup
By: 'Ben Brass'
Aug 07,2014
1 people found
this helpful
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks ...
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“Very professional service, everything seemed to happen much more quickly ......”

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Aug 06,2014
Minithumbup
By: 'mrsshand101'
Aug 06,2014
0 people found
this helpful
Very professional service, everything seemed to happen much more quickly than when I last sold a property and with a high level of accuracy. Highly recommended....
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“Really love the 360 virtual tour that you guys did on ......”

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Aug 05,2014
Minithumbup
By: 'AWhitehead'
Aug 05,2014
0 people found
this helpful
Really love the 360 virtual tour that you guys did on our house ! Really captured the room sizes and also looks really good! No other agent has shown me this before and I think this is the reason for all the interest we had ! We had ...
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“Iv previously rented a property from NGU and have since ......”

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Aug 05,2014
Minithumbup
By: 'Cathy Jenkins'
Aug 05,2014
0 people found
this helpful
Iv previously rented a property from NGU and have since had private rented home from 2 other agent. I have to say NGU were by far the best agent I have been through, they were always very polite, helpful and the maintenance team were always very ...
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“We are very pleased with the professional help mike provided ......”

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Aug 02,2014
Minithumbup
By: 'Kirsty phillips'
Aug 02,2014
0 people found
this helpful
We are very pleased with the professional help mike provided at the viewing of the property. Details of the property were explained fully before we went in. Mike answered any questions and worries we had which helped us make our decision. We look forward to ...
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“Mike (and Sam when I dealt with her) were efficient ......”

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Aug 01,2014
Minithumbup
By: 'Mrs Rover'
Aug 01,2014
0 people found
this helpful
Mike (and Sam when I dealt with her) were efficient and pleasant, easy to contact and helpful in facilitating viewings....
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“We bought our property through NGU , who continued for a ......”

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Aug 01,2014
Minithumbup
By: 'Ben Hope'
Aug 01,2014
0 people found
this helpful
We bought our property through NGU , who continued for a year after our first agent failed to send us suitable alternatives to consider until we found one with NGU. Their support and interest was second to none. Our very grateful thanks to the whole team ...
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales