NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“I originally had difficulty in letting my property as previous ......”

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May 13,2015
Minithumbup
Sam
By: 'Peter Bolus'
May 13,2015
0 people found
this helpful
I originally had difficulty in letting my property as previous agents had not been successful in finding a tenant. However, NGU managed to let it quickly and managed the whole process through to completion in a very professional manner. Since the tenant took up occupancy ...
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Comment on agent fees
Competitive within the general market place
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“We have a portfolio of 8 properties in the North East. ......”

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May 13,2015
Minithumbup
By: 'Helen Drake'
May 13,2015
1 people found
this helpful
We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. ...
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“Mike was polite and well presented when he attended the ......”

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May 13,2015
Minithumbup
By: 'Samantha'
May 13,2015
0 people found
this helpful
Mike was polite and well presented when he attended the initial appointment, sam dealt really well with keeping up communication between ourselves and others involved despite numerous complications!...
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“I have dealt with NGU the owner directly and various ......”

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May 13,2015
Minithumbup
By: 'Halldor Hrafnsson'
May 13,2015
0 people found
this helpful
I have dealt with NGU the owner directly and various members off staff, they are professional and always come up with good results, they save you money by providing more than one quote and suggesting alternate solutions....
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Comment on agent fees
Agents fees seem inline with the market and you do get results.
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“We had this property on the market with another agent ......”

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May 12,2015
Minithumbup
Katie
By: 'Jane'
May 12,2015
0 people found
this helpful
We had this property on the market with another agent and had no luck renting it for some time. We let NGU advertise the property and straight away they were a lot more proactive. When ever I rung for an update, whoever I spoke to ...
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“I have dealt with both David Brown and Rachael Mills ......”

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May 12,2015
Minithumbup
By: 'Glenn Cruddas'
May 12,2015
0 people found
this helpful
I have dealt with both David Brown and Rachael Mills as often as required. They have been more than helpful with any and all issues I've had. I very rarely get involved with maintenance, just a simple approval on work issued. A great managing team ...
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“My existing tenant of over 7 years decided to move out ......”

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May 12,2015
Minithumbup
By: 'Nik'
May 12,2015
0 people found
this helpful
My existing tenant of over 7 years decided to move out and NGU have handled the move out, refurbishment and future let/sale of the property. Craig and Anna gave me a full breakdown of refurbishment costs and have kept me updated on the property works ...
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“NGU are very competitively priced, know their customers and keep ......”

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May 11,2015
Minithumbup
Chris
By: 'Rorycobb'
May 11,2015
0 people found
this helpful
NGU are very competitively priced, know their customers and keep everyone informed. I'm very happy with their service. I'd recommend them in an instant....
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“NGU worked quickly and efficiently to find tenants for our ......”

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May 11,2015
Minithumbup
By: 'SteveR'
May 11,2015
0 people found
this helpful
NGU worked quickly and efficiently to find tenants for our property once it was refurbished. They kept us up to date with feedback from viewings to ensure we could address any issues which arose. Once tenants were found, NGU handled the administrative process quickly and ...
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“I am very impressed with the care that the maintenance ......”

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Apr 26,2015
Minithumbup
Sam
By: 'Greta'
Apr 26,2015
0 people found
this helpful
I am very impressed with the care that the maintenance team take with relation to my properties, All issues are resolved in a very quick time span and this is very important and reassuring to both tenant and landlord alike. Rachel and Sam are a ...
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“NGU have been my Letting Agents for 2 properties for a ......”

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Apr 17,2015
Minithumbup
By: 'David Wotherspoon'
Apr 17,2015
1 people found
this helpful
NGU have been my Letting Agents for 2 properties for a number of years, and more recently, for a further 2 properties. I have consistently been impressed by their passion for what they do and their high level of conscientiousness. Their systems are robust and thorough. They ...
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Comment on agent fees
Most reasonable
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“Mike has been very helpful providing me with answers to ......”

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Apr 08,2015
Minithumbup
By: 'J Hodgson'
Apr 08,2015
1 people found
this helpful
Mike has been very helpful providing me with answers to my many questions. His responses have been quick and he has been very flexible to suit my needs. The whole process was speedy and reduced the time my property was empty. I really would recomend ...
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“Very cooperative and helpful agent. Always available for communication either ......”

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Apr 02,2015
Minithumbup
By: 'Kazi S Islam'
Apr 02,2015
1 people found
this helpful
Very cooperative and helpful agent. Always available for communication either by phone or via email. I would recommend this agent to my friends and relatives for any future transactions. Keep it up Mike...
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“I HAVE BEEN IN CONTACT WITH MANY OF THE STAFF ......”

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Apr 01,2015
Minithumbup
By: 'PAULAPAULA'
Apr 01,2015
1 people found
this helpful
I HAVE BEEN IN CONTACT WITH MANY OF THE STAFF ALL OF WHICH HAVE BEEN VERY HELPFUL. FINDING A PROSPECTIVE TENANT FOR MY HOUSE HAS BEEN A CHALLENGE BUT THE SERVICE THAT NGU HAVE OFFERED HAS BEEN EXCELLENT....
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“quickly and efficiently let my property to a professional tenant ......”

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Mar 31,2015
Minithumbup
By: 'r knox'
Mar 31,2015
1 people found
this helpful
quickly and efficiently let my property to a professional tenant to minimise void period and achieved a good monthly rent....
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“Aaron Phelan from NGU came to look at our apartment ......”

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Mar 31,2015
Minithumbup
Katie
By: 'Carolyn Fothergill'
Mar 31,2015
1 people found
this helpful
Aaron Phelan from NGU came to look at our apartment with a view to giving us advice around renting it. He spent a lot of time with us explaining what was involved and how it all worked (we have never rented property before) real novices. ...
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Comment on agent fees
I am more than happy to pay the advised fee for the superb service. It gives me peace of mind knowing that professionals are dealing with everything and i don't have to worry about repairs, or rent payments etc as NGU deal with all that. Thank you
Was this helpful? Yes
By: Dana
Nov 29, 2015
View all comments (1)
Generally speaking, Wave lift generally, is a process where drugs, vitamins, compounds and herbs are joined together in a formula that is given and injected into the central region of the skin (called mesoderm) to destroy fat and cellulite. ...

“As a first time property investor looking for a property ......”

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Mar 27,2015
Minithumbup
By: 'Marie Therese'
Mar 27,2015
1 people found
this helpful
As a first time property investor looking for a property to purchase, I needed all the advice and practical help I could get. From my initial contact I was impressed with the response I received from NGU Homesales. Sam Galbraith has guided me through every ...
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“NGU took over 4 properties and did detailed assessments settled tenants ......”

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Mar 27,2015
Minithumbup
By: 'Greg'
Mar 27,2015
1 people found
this helpful
NGU took over 4 properties and did detailed assessments settled tenants down and sorted HB claims in very efficient manner. Cash flow is much better - paid over as received. Staff try very hard and are available for long hours. Highly recommended....
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Comment on agent fees
Have half price offer ie 5% for 6 mnths which is raving bargain, then 10% which is good considering the work they put in.
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“I have found all the staff at NGU very helpful ......”

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Mar 27,2015
Minithumbup
Chris
By: 'Ian Currie'
Mar 27,2015
1 people found
this helpful
I have found all the staff at NGU very helpful and professional in their approach to letting our properties. If we have any issues they have dealt with them quickly and efficiently. They offer a full letting service from finding suitable tenants / checking them in / ...
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“Very happy with the agency I have used them for 4 ......”

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Mar 26,2015
Minithumbup
By: 'Gareth varty'
Mar 26,2015
1 people found
this helpful
Very happy with the agency I have used them for 4 years Now which is testament to the efficiency they work with....
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“Absoloutley excellent service from start to finish, they went above ......”

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Mar 24,2015
Minithumbup
Katie
By: 'Tara and Jamil'
Mar 24,2015
1 people found
this helpful
Absoloutley excellent service from start to finish, they went above and beyond to make sure everything was as clear as it possibly could be, we were never left wondering about anything. David was extremely thorough with our checks etc and Katie always responded to emails/...
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“I was fortunate enough to work with Samantha Galbraith from ......”

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Mar 23,2015
Minithumbup
By: 'Sam Galbraith'
Mar 23,2015
0 people found
this helpful
I was fortunate enough to work with Samantha Galbraith from early January until completion on the purchase of our new home earlier this week. First off, let me explain that I am moving from America so was not familiar with surveys, gas and electric inspections. ...
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“I used NGU for letting a property i had just ......”

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Mar 23,2015
Minithumbup
By: 'Rupert'
Mar 23,2015
0 people found
this helpful
I used NGU for letting a property i had just purchased, they found numerous valid candidates for the house in a speedy manner and kept me well informed on everything that was going on with regards the letting process....
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“Hi. I've been with these guys over 6 years now and ......”

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Mar 20,2015
Minithumbup
Chris
By: 'Mark'
Mar 20,2015
0 people found
this helpful
Hi. I've been with these guys over 6 years now and had nothing but excellent service. They deal with problems and tenant issues proactively before a snowball becomes bigger. They fight for good tenant service, which costs me more in repairs/upgrading but I get excellent ...
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Comment on agent fees
I pay 10% plus Vat for managing.
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“I am pleased to recommend NGU Lettings as agents.Their ......”

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Mar 19,2015
Minithumbup
By: 'Andras'
Mar 19,2015
0 people found
this helpful
I am pleased to recommend NGU Lettings as agents. Their service is very professional and forthright. They have kept me informed throughout the process and arranged all work required to keep my property in good repair. Their contractors charged a fair rate and completed the ...
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“The letting process would have been daunting to me if ......”

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Mar 18,2015
Minithumbup
By: 'Jase Nicholls'
Mar 18,2015
0 people found
this helpful
The letting process would have been daunting to me if it wasn't for both Caroline and Aaron. I cannot just mention them though as the rest of the team both in the office and on the road were as professional and informative throughout the whole ...
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“Offered excellent advice for a first time property letter. Walked ......”

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Mar 12,2015
Minithumbup
By: 'L briggs'
Mar 12,2015
0 people found
this helpful
Offered excellent advice for a first time property letter. Walked us through the process and kept us informed after every viewing. Staff bet helpful and professional and would recommend...
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Comment on agent fees
As a new letter revived a discount. Achieved rental goal
Was this helpful? Yes

“NGU is a very good letting agent who understand all ......”

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Mar 11,2015
Minithumbup
By: 'Falco'
Mar 11,2015
0 people found
this helpful
NGU is a very good letting agent who understand all aspects of letting a property. They are helpful, courtious and knowlegable. If there is a question to be answered it get dealth with promptly....
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Comment on agent fees
They look at the market every year and recommend what level to set the rent
Was this helpful? Yes

“NGU was recommended by a friend and I had great ......”

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Mar 11,2015
Minithumbup
By: 'Oliver Bosshard'
Mar 11,2015
0 people found
this helpful
NGU was recommended by a friend and I had great and compentent service. Mike was and still is very helpful and responsive....
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“we find ngu staff very helpfull and professional and they ......”

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Feb 19,2015
Minithumbup
By: 'tom parrish'
Feb 19,2015
0 people found
this helpful
we find ngu staff very helpfull and professional and they have pursued in getting in touch with our tenant where we failed and then organised tradesmen for our two properties to carry out repairs. sam part of ngu maintainence team contacted me several times over ...
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales