NGU Homelettings & Sales
4.8/5, 327 reviews
96% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
96% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 96% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 124 9 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“all staff is very helpful but these two go over ......”

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Mar 16,2016
Minithumbup
Chris
Katie
By: 'donna'
Mar 16,2016
0 people found
this helpful
all staff is very helpful but these two go over what is expected and understanding with my illness and help when ever they can...
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Comment on agent fees
good
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“Chris is always helpful and friendly when anything goes wrong ......”

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Mar 08,2016
Minithumbup
Chris
By: 'sofia'
Mar 08,2016
1 people found
this helpful
Chris is always helpful and friendly when anything goes wrong in the property.NGu always get everything resolved as quick as possible....
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Comment on agent fees
Good
Was this helpful? Yes

“Chris, is a very Flexible with his time's, an very ......”

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Mar 08,2016
Minithumbup
Chris
By: 'M.J.Hall'
Mar 08,2016
1 people found
this helpful
Chris, is a very Flexible with his time's, an very Happy to help with any Issues i may have....
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Comment on agent fees
Am happy with Chris, I've never had to pay any fee's yet as i have always been in the home when Christ request for me to be home. So this a A good Comment.
Was this helpful? Yes

“We have dealt with Chris since moving into this property ......”

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Mar 08,2016
Minithumbup
Chris
By: 'Adam'
Mar 08,2016
1 people found
this helpful
We have dealt with Chris since moving into this property and has always been helpful and friendly whenever he visits for inspections...
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Comment on agent fees
Good
Was this helpful? Yes

“Great bloke, open honest and straight to the point! Punctual ......”

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Mar 07,2016
Minithumbup
Chris
By: 'Ray'
Mar 07,2016
1 people found
this helpful
Great bloke, open honest and straight to the point! Punctual for all appointments and will try his hardest to resolve any problems that arise. Would of been 5* but contacting landlord has been an issue in the past. Not Chris's fault....
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Comment on agent fees
Yes if recommending going through Chris
Was this helpful? Yes

“Chris is a brilliant agent and is very helpful and ......”

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Mar 04,2016
Minithumbup
Chris
By: 'vikki duggan'
Mar 04,2016
0 people found
this helpful
Chris is a brilliant agent and is very helpful and deals with any concerns I have. I would recommend him as he is very easy to talk to....
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Was this helpful? Yes

“Myself and my partner always receive a fantastic professional service ......”

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Mar 01,2016
Minithumbup
Chris
By: 'Samantha'
Mar 01,2016
0 people found
this helpful
Myself and my partner always receive a fantastic professional service from chris always a pleasure dealing with him. He is an absolute credit to NGU Home lettings...
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Was this helpful? Yes

“Chris is a pleasure to have coming to your home .......”

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Feb 29,2016
Minithumbup
Chris
By: 'lorna'
Feb 29,2016
0 people found
this helpful
Chris is a pleasure to have coming to your home . Always pleasant and polite . You can discuss any problems with him. And i think he cares about his tennants...
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Was this helpful? Yes

“Mike has been proactive and professional when ever I have ......”

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Feb 25,2016
Minithumbup
By: 'Darren Howe'
Feb 25,2016
0 people found
this helpful
Mike has been proactive and professional when ever I have met him with a good knowledge of property matter's. Always helpful....
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Comment on agent fees
In line with competitors.
Was this helpful? Yes

“Katie has been a great help from start to finish ......”

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Feb 25,2016
Minithumbup
Katie
By: 'Lottie_p123'
Feb 25,2016
0 people found
this helpful
Katie has been a great help from start to finish for letting a property.Clear and concise throughout with constant updates from her. She is extremely friendly and I would recommend. NGU Home Lettings are very thorough in the application process compared to other Agencies ...
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Comment on agent fees
I think the Agency fees are reasonable.
Was this helpful? Yes

“Hi Katie was dealing with my house and vetting very ......”

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Feb 25,2016
Minithumbup
Katie
By: 'Tracey'
Feb 25,2016
0 people found
this helpful
Hi Katie was dealing with my house and vetting very friendly always got back to me and helped me a great deal very impressed with the service ten out of ten...
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Comment on agent fees
Amazing
Was this helpful? Yes

“Friendly , Polite. Nice personallity , known Chris since I moved into ......”

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Feb 25,2016
Minithumbup
Chris
By: 'Margaret Schofield'
Feb 25,2016
0 people found
this helpful
Friendly , Polite. Nice personallity , known Chris since I moved into this property 4 years ago , nice person to deal with...
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“Very helpful & polite always friendly! always felt comfortable talking to ......”

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Feb 25,2016
Minithumbup
Chris
By: 'Kelly'
Feb 25,2016
0 people found
this helpful
Very helpful & polite always friendly! always felt comfortable talking to him and hes alway helped me in bad situations & good! I think he really deserves this award as he helps alot of people including myself!...
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Comment on agent fees
Good
Was this helpful? Yes

“Really pleased with the service we have received while selling ......”

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Feb 24,2016
Minithumbup
By: 'Lorraine'
Feb 24,2016
0 people found
this helpful
Really pleased with the service we have received while selling our property. Would certainly recommend this estate agent to friends and family, especially Sam who kept in touch to inform us every step of the way. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes

“I have a portfolio of Properties and was recommended to ......”

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Feb 24,2016
Minithumbup
Katie
By: 'Simon Weaver'
Feb 24,2016
0 people found
this helpful
I have a portfolio of Properties and was recommended to try NGU. Therefore when two properties became vacant I appointed NGU and their Lettings Department to let the properties as soon as possible. Any landlord will tell you every single day a property is vacant ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Nice friendly any problems he's allways happy to help. He ......”

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Feb 23,2016
Minithumbup
Chris
By: 'Norman colledge'
Feb 23,2016
0 people found
this helpful
Nice friendly any problems he's allways happy to help. He is always on time for 6 month and easy to get a hold of...
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Comment on agent fees
Great
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“Professional friendly agent..very helpful.goes that extra mile..a ......”

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Feb 23,2016
Minithumbup
Chris
By: 'bev'
Feb 23,2016
0 people found
this helpful
Professional friendly agent..very helpful.goes that extra mile..a pleasure to deal with..an excellent member of the ngu team....
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Comment on agent fees
Good
Was this helpful? Yes

“I've worked with Sam for several years now. She is ......”

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Feb 22,2016
Minithumbup
By: 'Alex'
Feb 22,2016
0 people found
this helpful
I've worked with Sam for several years now. She is always diligent and professional and a credit to NGU....
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Comment on agent fees
ok
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“Anna has always been totally professional, efficient and very helpful ......”

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Feb 19,2016
Minithumbup
By: 'soph/dav'
Feb 19,2016
0 people found
this helpful
Anna has always been totally professional, efficient and very helpful when answering my queries. She has always responded quickly to any problems I may have. She is a breath of fresh air and I can rely on her to help. I would recommend her to ...
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Comment on agent fees
They are in line with other Agents and are what you would expect.
Was this helpful? Yes

“Actively actively pursued getting new tenants for a vacant property. ......”

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Feb 15,2016
Minithumbup
Katie
By: 'Iain'
Feb 15,2016
1 people found
this helpful
Actively actively pursued getting new tenants for a vacant property. Have kept us us fully informed at stages by phone and email....
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Comment on agent fees
Good
Was this helpful? Yes

“Ive been letting from NGU now for 6 months and I ......”

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Feb 13,2016
Minithumbup
Katie
By: 'LIngledew'
Feb 13,2016
1 people found
this helpful
Ive been letting from NGU now for 6 months and I have found compared to other letting agencies that they are so much better. I love the fact they have a 24hr helpline and always have someone on hand to help when needed. Any issues I ...
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Comment on agent fees
Good
Was this helpful? Yes

“Has been very helpful and friendly. She has kept me ......”

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Feb 13,2016
Minithumbup
Katie
By: 'sam'
Feb 13,2016
1 people found
this helpful
Has been very helpful and friendly. She has kept me up to date on everything that is going on so I don't feel like I have been forgotten about....
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Comment on agent fees
Good
Was this helpful? Yes

“Having previously managed my own properties, in September 2015 I took ......”

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Feb 12,2016
Minithumbup
Katie
By: 'Janet Lester'
Feb 12,2016
1 people found
this helpful
Having previously managed my own properties, in September 2015 I took the big step of moving the portfolio to NGU Lettings. I had already used their services on a find a tenant basis and had found the lettings team to be efficient and professional. This initial ...
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Comment on agent fees
The fees that I have agreed with NGU are very resonable and offer Value for Money.
Was this helpful? Yes

“So far so great service with NGU.We've been corresponding ......”

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Feb 12,2016
Minithumbup
Katie
By: 'Good customer service'
Feb 12,2016
1 people found
this helpful
So far so great service with NGU. We've been corresponding with Katie - super quick response and friendly service. Also great showing of the flat, new what he was talking about and very professional!...
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Was this helpful? Yes

“Chris who does my home check is a very friendly ......”

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Feb 10,2016
Minithumbup
Chris
Chris
By: 'Natalie'
Feb 10,2016
0 people found
this helpful
Chris who does my home check is a very friendly out going character also gives excellent fed back as always :)...
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“Chris allott is always professional, polite and a credit to ......”

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Feb 10,2016
Minithumbup
Chris
By: 'Lisa'
Feb 10,2016
0 people found
this helpful
Chris allott is always professional, polite and a credit to the business. I would recommend him to any estate agent...
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Was this helpful? Yes

“First class service and communication in sourcing a new tenant. ......”

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Feb 09,2016
Minithumbup
By: 'P Bolus'
Feb 09,2016
0 people found
this helpful
First class service and communication in sourcing a new tenant. Having experienced other agencies NGU stand head and shoulders above the rest....
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Was this helpful? Yes

“Always seems like he cares. Persistant in chasing tenant appointments ......”

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Aug 28,2015
Minithumbup
By: 'Colin'
Aug 28,2015
0 people found
this helpful
Always seems like he cares. Persistant in chasing tenant appointments even when they do not turn up. Still gaining experience with difficult tenants but seems like a quick learner....
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Was this helpful? Yes

“Just engaged these people to look after our portfolio and ......”

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Aug 28,2015
Minithumbup
By: 'AC'
Aug 28,2015
0 people found
this helpful
Just engaged these people to look after our portfolio and so far Aaron and Caroline along with other members of staff have been excellent at communications setting everything us. They found us a tenant very quickly for a new property we just added. Visiting the ...
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“I have moved my agent to NGU recently as my ......”

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Aug 26,2015
Minithumbup
By: 'Babu'
Aug 26,2015
0 people found
this helpful
I have moved my agent to NGU recently as my previous agent couldn't care less and I lost almost one years of rent.Since I moved to NGU David took over and accessed the situation and served notice of eviction speedily enough....
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Comment on agent fees
Rent is low due to the area and economic situation
Was this helpful? Yes
Staff picture Chris
(57)
Staff picture Katie
(42)
Staff picture Jasmine
(28)
Staff picture Sam
(24)
Staff picture Chris
(9)
Staff picture Abbey
(7)
Staff picture Mathew
(5)
Staff picture Megan
(4)
No image available Nigel
(3)
No image available Annelise
(2)
Staff picture Rachel
(1)
Staff picture Jordan
(1)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales