NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“After meeting to discuss our portfolio we agreed to let ......”

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Jul 14,2016
Minithumbdown
By: 'Spike'
Jul 14,2016
3 people found
this helpful
After meeting to discuss our portfolio we agreed to let them manage our properties, however the ongoing service did not live up to the hype seen on the website. Only 1 person we felt we could trust tried to do everything professionally, everyone else let him ...
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“Chris explained everything that I don't understand, he is really ......”

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Jul 07,2016
Minithumbup
Chris
By: 'Wenting'
Jul 07,2016
0 people found
this helpful
Chris explained everything that I don't understand, he is really polite,friendly and helpful. I will recommend to my friends....
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“Good serviceDeal with problem as soon as possible as he ......”

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Jul 01,2016
Minithumbup
Chris
By: 'Philip'
Jul 01,2016
0 people found
this helpful
Good service Deal with problem as soon as possible as he can. Good accessible with texts and emails as my contact with him....
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“Very friendly and always helpful. Very thorough and professional. Chris ......”

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Jun 30,2016
Minithumbup
Chris
By: 'tracey curry'
Jun 30,2016
0 people found
this helpful
Very friendly and always helpful. Very thorough and professional. Chris has been my agent for nearly 5 years now and I have never had any problems with him or the company ever....
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Comment on agent fees
Very good
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“I have spoken with both Katie and Donna over the ......”

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Jun 20,2016
Minithumbup
Katie
By: 'Heather'
Jun 20,2016
0 people found
this helpful
I have spoken with both Katie and Donna over the telephone to sort out my move into a new flat. Both were very professional, friendly and helpful, showed initiative and were a pleasure to deal with....
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“I switched to NGU after being dissatisfied with the service ......”

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Jun 16,2016
Minithumbup
By: 'Mphala'
Jun 16,2016
0 people found
this helpful
I switched to NGU after being dissatisfied with the service offered by another LA in the area. NGU was recommended to me by a fellow property investor at a networking meeting. Ive found the staff to be knowledgeable, patient with great systems in place. They ...
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Comment on agent fees
Fees are very good compared to other agents
Was this helpful? Yes

“I'm moving into renforth close on Saturday 25th June and ......”

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Jun 01,2016
Minithumbup
Katie
By: 'Jessica Hynes'
Jun 01,2016
0 people found
this helpful
I'm moving into renforth close on Saturday 25th June and just wanted to say how easygoing the process has gone through Katie. Katie has been so so helpful from the word go, she responded within a matter of hours to my message via the spare ...
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“Amazing! Great help. Got things done fast! Fantastic thank you ......”

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May 31,2016
Minithumbup
Katie
By: 'pinkjojo3'
May 31,2016
0 people found
this helpful
Amazing! Great help. Got things done fast! Fantastic thank you for everything very polite and helpful I would recommend to all...
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“Chris has visited on a few occasions and helped with ......”

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May 25,2016
Minithumbup
Chris
By: 'Donna'
May 25,2016
0 people found
this helpful
Chris has visited on a few occasions and helped with my rent and repairs, he is very understanding and helpful landlord and I would highly recommend him to any freind or family or potential tenants of Ngu....
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Comment on agent fees
Good
Was this helpful? Yes

“I have been a tenant since NGU had taken over ......”

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May 12,2016
Minithumbup
Chris
By: 'Miss A Farrer'
May 12,2016
0 people found
this helpful
I have been a tenant since NGU had taken over my property around 3 - 4 years ago. I have lived in my property over 6 years intotal. Chris has been the main person I see from the agency, anything that needs doing they are really quick at ...
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Comment on agent fees
Good agency fees
Was this helpful? Yes

“Chris is always very polite and helpful and always able ......”

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Apr 28,2016
Minithumbup
Chris
By: 'Liz'
Apr 28,2016
0 people found
this helpful
Chris is always very polite and helpful and always able to answer any questions I may have about the property...
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“Chris was Very polite when recently doing a home check ......”

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Apr 27,2016
Minithumbup
Chris
By: 'beckb'
Apr 27,2016
0 people found
this helpful
Chris was Very polite when recently doing a home check at my property, also listened to problems in home. Very helpful...
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“What a lovely agent Chris Allott was he explained everything ......”

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Apr 27,2016
Minithumbup
Chris
By: 'Maggie D'
Apr 27,2016
0 people found
this helpful
What a lovely agent Chris Allott was he explained everything clearly to me 5 °Å¸Å’Ÿ rating was a great privlage to hand my keys back and highly recommended NGU for either to rent or by couldn't fault any member of staff as where all polite and helpful ...
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Comment on agent fees
Absolutely spot on with everything I would highly recommend them where spot on with repairs and if I ever needed to report anything all the staff where polite and very helpful and the fees where fantastic
Was this helpful? Yes

“After meeting Chris Allott from NGU I conclude he is ......”

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Apr 27,2016
Minithumbup
Chris
By: 'Davie Mac'
Apr 27,2016
0 people found
this helpful
After meeting Chris Allott from NGU I conclude he is a fine agent to deal with. I appreciated his no nonsense approach, the way he spoke to me & dealt with matters relating to the property I rent. I also realised Chris was obviously experienced in ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Chris is a great agent, very proffesional and is always ......”

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Apr 20,2016
Minithumbup
Chris
By: 'Heaton Gardens'
Apr 20,2016
0 people found
this helpful
Chris is a great agent, very proffesional and is always on time! I would have no complaints recomending this agent....
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Comment on agent fees
Good
Was this helpful? Yes

“Chris deals with our annual inspection visits politely and professionally ......”

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Apr 20,2016
Minithumbup
Chris
By: 'G Turnbull'
Apr 20,2016
0 people found
this helpful
Chris deals with our annual inspection visits politely and professionally at all times. He arrives promptly and is smart in appearance, dealing with issues efficiently....
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“Very good and quick service, pleasure to deal with.would ......”

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Apr 13,2016
Minithumbup
Chris
By: 'Jim68'
Apr 13,2016
0 people found
this helpful
Very good and quick service, pleasure to deal with.would certainly use the service again if moving to another property...
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“Chris came to do my annual review. He was very ......”

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Apr 13,2016
Minithumbup
Chris
By: 'kerry'
Apr 13,2016
0 people found
this helpful
Chris came to do my annual review. He was very pleasant polite and friendly. Good customer service skills and sorted any issues with maintanence of the house. Would definitely recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes

“Would like to say what an asset to your company ......”

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Apr 12,2016
Minithumbup
Chris
By: 'Chris allott'
Apr 12,2016
0 people found
this helpful
Would like to say what an asset to your company Chris is. I've seen Chris on numerous occasions now when he is out reviewing my property and is always polite and helpful. On a few occasions we've had to change appointment times and Chris has ...
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“My experience of moving has been great.I have moved 3 ......”

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Apr 11,2016
Minithumbup
Katie
By: 'Danielle'
Apr 11,2016
0 people found
this helpful
My experience of moving has been great. I have moved 3 times previous and they were bad compared to the service from ngu. Katie has been very helpful and great at keeping me up to date with the process and what was going on. Any questions ...
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes

“Was nearly homeless due to previous private rent needing to ......”

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Apr 06,2016
Minithumbup
Chris
By: 'N Dixon'
Apr 06,2016
0 people found
this helpful
Was nearly homeless due to previous private rent needing to sell, ngu and Chris helped me find my home so didn't need to change my children's schools...
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“Ngu home lettings are a professional, friendly team. I have ......”

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Mar 30,2016
Minithumbup
Katie
By: 'louise stoker'
Mar 30,2016
0 people found
this helpful
Ngu home lettings are a professional, friendly team. I have received a fantastic service from them all. Katie has especially been great too making the whole process easy and straightforward....
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Comment on agent fees
Good
Was this helpful? Yes

“Brilliant from start to finish. They were friendly and professional ......”

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Mar 26,2016
Minithumbup
Katie
By: 'kay wanley'
Mar 26,2016
0 people found
this helpful
Brilliant from start to finish. They were friendly and professional from the first viewing to all the paperwork to be completed.Any problems they were on hand to help, would definitely recommend them....
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Comment on agent fees
Really cheap compared to other firms.
Was this helpful? Yes

“Chris has been a very attentive and pleasant agent, his ......”

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Mar 25,2016
Minithumbup
Chris
By: 'AWH'
Mar 25,2016
0 people found
this helpful
Chris has been a very attentive and pleasant agent, his candor and nature made renting a very painless experience. All round excellent service....
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Comment on agent fees
Excellente
Was this helpful? Yes

“Katie has been very professional and helpful throughout the process ......”

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Mar 25,2016
Minithumbup
Katie
By: 'Stephanie'
Mar 25,2016
0 people found
this helpful
Katie has been very professional and helpful throughout the process of renting a property with NGU. She has always been available to take calls and answer questions and has always kept me up to date with how things are progressing. I would highly recommend Katie ...
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Comment on agent fees
Fee's are very good.
Was this helpful? Yes

“Chris comes out to do my six month checks on ......”

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Mar 22,2016
Minithumbup
Chris
By: 'Erin stewart'
Mar 22,2016
0 people found
this helpful
Chris comes out to do my six month checks on the property I am living in and has always had a positive attitude towards me and very easy to talk he always checks if I have any issues and if so always get it sorted ...
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Comment on agent fees
Good
Was this helpful? Yes

“Chris is always friendly and helpful with any queries I've ......”

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Mar 22,2016
Minithumbup
Chris
By: 'Tracy'
Mar 22,2016
0 people found
this helpful
Chris is always friendly and helpful with any queries I've had and is very polite as well as easy to talk to. He's always punctual and if he's running late he'll get in touch to tell me otherwise. He is always smartly dressed and has ...
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“I find chris freindly understanding and very reliable hes always ......”

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Mar 16,2016
Minithumbup
Chris
By: 'karen reynolds'
Mar 16,2016
0 people found
this helpful
I find chris freindly understanding and very reliable hes always polite honest and helpfull he gets the jobs done and always sticks to his word...
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Comment on agent fees
The fees are fair
Was this helpful? Yes

“all staff is very helpful but these two go over ......”

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Mar 16,2016
Minithumbup
Chris
Katie
By: 'donna'
Mar 16,2016
0 people found
this helpful
all staff is very helpful but these two go over what is expected and understanding with my illness and help when ever they can...
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Comment on agent fees
good
Was this helpful? Yes

“Chris is always helpful and friendly when anything goes wrong ......”

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Mar 08,2016
Minithumbup
Chris
By: 'sofia'
Mar 08,2016
1 people found
this helpful
Chris is always helpful and friendly when anything goes wrong in the property.NGu always get everything resolved as quick as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Staff picture Chris
(57)
Staff picture Katie
(42)
Staff picture Jasmine
(28)
Staff picture Sam
(23)
Staff picture Chris
(9)
Staff picture Abbey
(7)
Staff picture Mathew
(5)
Staff picture Megan
(4)
No image available Nigel
(3)
No image available Annelise
(2)
Staff picture Rachel
(1)
Staff picture Jordan
(1)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales