NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“Chris has always been very helpful and professional during my ......”

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Mar 20,2017
Minithumbup
Chris
By: 'Steph'
Mar 20,2017
0 people found
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Chris has always been very helpful and professional during my tenancy, the inspections are thorough but fair and any issues get sorted...
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Good
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“Having used NGU for 5 years now, I can say I ......”

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Mar 15,2017
Minithumbup
By: 'Colin C'
Mar 15,2017
0 people found
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Having used NGU for 5 years now, I can say I have been extremely impressed by their collective diligence, responsiveness and professionalism....
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Comment on agent fees
Not the cheapest, but you get what you pay for in this case.
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“Always lovely and friendly and does anything he can to ......”

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Mar 13,2017
Minithumbup
Chris
By: 'Sally'
Mar 13,2017
0 people found
this helpful
Always lovely and friendly and does anything he can to help. Professional but also able to have a laugh. Fully recommend this agent and company. 5 stars!...
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Comment on agent fees
Fees are nice and cheap
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“Always nice to deal with, solves problems quickly and efficiently. ......”

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Mar 08,2017
Minithumbup
Sam
Chris
By: 'Phillip'
Mar 08,2017
0 people found
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Always nice to deal with, solves problems quickly and efficiently. Always pleasant to talk to and always adds a personal touch!...
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“All the staff are polite friendly informative helpful and you ......”

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Mar 07,2017
Minithumbup
By: 'Adrian storry'
Mar 07,2017
0 people found
this helpful
All the staff are polite friendly informative helpful and you are greeted with a warm smile I would not hesitate too recommend ngu to anyone who is looking to rent or buy...
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Very good
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“Both Caroline and Donna have been extremely helpful through the ......”

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Mar 06,2017
Minithumbup
By: 'Gaham'
Mar 06,2017
0 people found
this helpful
Both Caroline and Donna have been extremely helpful through the entire proccess of myself letting a property, this in turn has made my move plesant and stress free. I cant thank them enough for the service they provided....
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Good
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“Very friendly and efficient, respectful and polite and completed her ......”

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Mar 03,2017
Minithumbup
By: 'Tracy Jamieson'
Mar 03,2017
0 people found
this helpful
Very friendly and efficient, respectful and polite and completed her job quickly and professionally. Listened to anything I had to say....
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“As usual excellent service and communication from NGU regarding our ......”

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Mar 03,2017
Minithumbup
By: 'Tara Louise'
Mar 03,2017
0 people found
this helpful
As usual excellent service and communication from NGU regarding our yearly house inspection. Caroline was polite and efficient throughout. Best and most professional lettings agent that I've ever had the pleasure of dealing with....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“NGU offer a very Professional service they have been my ......”

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Mar 02,2017
Minithumbup
Chris
By: 'I C'
Mar 02,2017
0 people found
this helpful
NGU offer a very Professional service they have been my letting agent now for over 5 years and I have found them very helpful and efficient with all aspects of my dealings with them and would highly recommend them they certainly know what they are doing...
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Comment on agent fees
Fees are in line with other agents
Was this helpful? Yes

“Professional and persistent when dealing with maintenance issues and laid ......”

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Mar 02,2017
Minithumbup
Sam
By: 'Andy Bark'
Mar 02,2017
0 people found
this helpful
Professional and persistent when dealing with maintenance issues and laid back trades to ensure the job gets done in a way to satisfy all parties....
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Comment on agent fees
Very fair
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“Every time I speak to Sam,Rachel and Chris they ......”

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Mar 01,2017
Minithumbup
Sam
By: 'Michael'
Mar 01,2017
0 people found
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Every time I speak to Sam,Rachel and Chris they are really polite friendly and provide an excellent service. A*...
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Comment on agent fees
Very happy with agent fees
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“Very good agents always willing to help. Staff are very ......”

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Mar 01,2017
Minithumbup
By: 'Neph'
Mar 01,2017
0 people found
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Very good agents always willing to help. Staff are very friendly and go out there way to help you with what ever you need...
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Comment on agent fees
Very good
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“Very fast reactive maintenance service.Front door broke on the ......”

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Mar 01,2017
Minithumbup
Sam
By: 'Craig'
Mar 01,2017
0 people found
this helpful
Very fast reactive maintenance service. Front door broke on the Monday and new door ordered and fitted by the Friday the same week. All staff are very helpful and very friendly...
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Good
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“I've dealt with both staff for several years. Their knowledge ......”

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Mar 01,2017
Minithumbup
By: 'Mark Cosgrove.'
Mar 01,2017
0 people found
this helpful
I've dealt with both staff for several years. Their knowledge base and honesty are very much appreciated. David solves problems and that's what investors need. He speaks lay language but has expert and detailed experience. Sam is the easiest person to get along with and ...
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Comment on agent fees
Very good for the skill base and expertise
Was this helpful? Yes

“The response from NGU staff is always prompt and efficient. ......”

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Feb 27,2017
Minithumbup
Sam
By: 'Landlady M'
Feb 27,2017
0 people found
this helpful
The response from NGU staff is always prompt and efficient. They follow through with their promises and communication is excellent.Lovely people to deal with who you know have your interest at heart....
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Comment on agent fees
Fees are competive, but this does not compromise service.
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“Katie and Aaron from NGU have provided a first rate ......”

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Feb 27,2017
Minithumbup
Katie
By: 'Neil Meldrum, Pixar Property Ltd'
Feb 27,2017
0 people found
this helpful
Katie and Aaron from NGU have provided a first rate service to me and I highly recommend them. I have been a BTL landlord for 20 years and trust them to fully manage my properties....
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“Caroline is always ready to help and nothing is a ......”

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Feb 25,2017
Minithumbup
By: 'Peter'
Feb 25,2017
0 people found
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Caroline is always ready to help and nothing is a problem I can't speak more highly of her, keep up the good work...
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“Katie & Caroline were both really helpful in the application and ......”

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Feb 25,2017
Minithumbup
Katie
By: 'Alisha'
Feb 25,2017
0 people found
this helpful
Katie & Caroline were both really helpful in the application and move in process. They were always available to answer any queries and support....
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Comment on agent fees
Similar to other letting agents
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“What can I say apart from, Rachel does a fantastic ......”

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Feb 25,2017
Minithumbup
By: 'Liam'
Feb 25,2017
0 people found
this helpful
What can I say apart from, Rachel does a fantastic job and is a legend in the game that is property maintenance. I wouldn't trust anyone else....
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Comment on agent fees
Excellent service
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“Very knowledgeable and quick response to all concerns. After care ......”

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Feb 25,2017
Minithumbup
Chris
By: 'SupJ'
Feb 25,2017
0 people found
this helpful
Very knowledgeable and quick response to all concerns. After care was good, once all tradesmen were contacted and arranged I was informed....
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“Having been a tenant for 6 years, we have been more ......”

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Feb 24,2017
Minithumbup
Sam
By: 'John Leggett'
Feb 24,2017
0 people found
this helpful
Having been a tenant for 6 years, we have been more than happy with the excellent response from NGU over that time...
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N/A
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“I have now let-out several properties through NGU Homelettings for ......”

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Feb 24,2017
Minithumbup
Sam
By: 'David Wotherspoon'
Feb 24,2017
0 people found
this helpful
I have now let-out several properties through NGU Homelettings for several years. I have dealt with various members of staff and invariably found them to be conscientious and efficient people. NGU look after my assets as if these belonged to them, but they do it ...
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Comment on agent fees
I have no complaints about the level of fees for Full Management.
Was this helpful? Yes

“Always well organised, on time and does not give up. ......”

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Feb 24,2017
Minithumbup
By: 'Jeff'
Feb 24,2017
0 people found
this helpful
Always well organised, on time and does not give up. It has taken quite a while to find the right property but Mike kept on looking until he found the right one for me which met the criteria....
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Comment on agent fees
Very fair for the time put into this.
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“I have been dealing with NGU for approx 4 months. Every ......”

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Feb 24,2017
Minithumbup
Sam
By: 'Andrea'
Feb 24,2017
0 people found
this helpful
I have been dealing with NGU for approx 4 months. Every time I have contacted the office my queries are dealt with efficiently. Both girls are a Pleasure to deal with. Always polite, friendly and professional....
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Comment on agent fees
Good
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“Have been with them for over 5 years and my experience ......”

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Feb 24,2017
Minithumbup
By: 'LNDNNE'
Feb 24,2017
0 people found
this helpful
Have been with them for over 5 years and my experience is that they are extremely thorough when vetting new tenants and had really good advice about this communicated to me and that has assisted in keeping any problems to an absolute minimum. Where a tenant ...
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Comment on agent fees
Standard and reasonable
Was this helpful? Yes

“NGU, have been my agent of choice for about 6 years ......”

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Feb 24,2017
Minithumbup
Chris
By: 'Landlord from Bucks'
Feb 24,2017
0 people found
this helpful
NGU, have been my agent of choice for about 6 years now, they have made my life a lot easier, not living local to my rental properties it is even more important to have complete trust in a agent. With any maintenance issue it is dealt ...
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Comment on agent fees
Fair fees
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“I have been renting my house from ngu for nearly ......”

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Aug 18,2016
Minithumbup
Chris
By: 'lynn'
Aug 18,2016
0 people found
this helpful
I have been renting my house from ngu for nearly seven years now and I have never had a problem, Chris Allott is always friendly and polite...
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“Very friendly and approcable made what would have otherwise been ......”

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Aug 12,2016
Minithumbup
Chris
By: 'Lauren duke'
Aug 12,2016
0 people found
this helpful
Very friendly and approcable made what would have otherwise been a hectic time very organised and well managed overall good service....
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“Chris allot did my 6 month inspection yesterday ( 25/07/16) I informed Chris ......”

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Aug 12,2016
Minithumbup
Chris
By: 'laura Wilson'
Aug 12,2016
0 people found
this helpful
Chris allot did my 6 month inspection yesterday ( 25/07/16) I informed Chris of a couple of issues within the property, Chris dealt with them immediately. Very helpful. Thanks again. Laura (8 west drive)...
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Comment on agent fees
Great
Was this helpful? Yes
By: Sandy Lambrou
Jan 31, 2018
View all comments (1)
NGU Lettings should do a 6 month review of their property at 29 Spence Terrace - you should see the state of the yeard ...

“Chris has been extremely helpful to me in the past ......”

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Jul 23,2016
Minithumbup
Chris
By: 'Emma Louise'
Jul 23,2016
0 people found
this helpful
Chris has been extremely helpful to me in the past year that I've been with NGU and he has been quick to help me with any issues I've had. I can't fault him at all for the help and service he has provided....
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Staff picture Chris
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Staff picture Katie
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Staff picture Jasmine
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Staff picture Sam
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Staff picture Chris
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Staff picture Abbey
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Staff picture Mathew
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Staff picture Megan
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No image available Nigel
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No image available Annelise
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Staff picture Rachel
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Staff picture Jordan
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales