NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“First class service...”

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Aug 07,2018
Minithumbup
Mathew
By: 'From suffolk'
Aug 07,2018
0 people found
this helpful
As a landlord who lives distant from my properties it is important to me to have people I trust looking after them. NGU always deal with issues in a timely and efficient way doing what is best for me and my tenants. Their communication is ...
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Comment on agent fees
Fees are competitive.
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“Professionalism...”

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Aug 06,2018
Minithumbup
Chris
Sam
By: 'Phillip byrne'
Aug 06,2018
0 people found
this helpful
A very hardworking pair, very knowledgable on all of their property's and surroundings. Always going the extra mile to make sure a job is done quickly and competently. They always have a smile and always have time if you have a problem. If I could ...
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Comment on agent fees
Very competitive
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“Excellent service 5*...”

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Aug 06,2018
Minithumbup
Sam
By: 'Samdal'
Aug 06,2018
0 people found
this helpful
I have dealt with Sam Shanley for 2 years. She has always been helpful, friendly and excellent communication skills. Can't fault the service received 5*....
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Comment on agent fees
N/A
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“Good all rounder agent...”

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Aug 06,2018
Minithumbup
Chris
By: 'Philip'
Aug 06,2018
0 people found
this helpful
Good time keeping and all communication is clear via email and SMS. Fast responses to any issues eg. heating and quick replacement of cooker....
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“amazing customer service...”

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Aug 06,2018
Minithumbup
Megan
Katie
By: 'cookie'
Aug 06,2018
0 people found
this helpful
the staff help in any way they can and go out their way for their for tenants and work well with landlord and tenants together to keep everything happy...
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Comment on agent fees
reasonable so good
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“Helpful and caring...”

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Aug 03,2018
Minithumbup
Chris
By: 'Katy'
Aug 03,2018
0 people found
this helpful
Chris was very helpful and understanding due to personal circumstances which I have being going through and really went that extra mile to help me the best he could....
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“Great service...”

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Aug 02,2018
Minithumbup
Sam
By: 'Lauren'
Aug 02,2018
0 people found
this helpful
Sam was very helpful when dealing with my matter - she was very polite and listened to what I had to say....
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“1st Class Service!...”

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Jul 31,2018
Minithumbup
Abbey
By: 'LMcGill'
Jul 31,2018
0 people found
this helpful
Excellent service from Abbey, customer service is very professional & she is a pleasure to deal with. Would highly recommend Abbey & NGU to anyone...
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Comment on agent fees
Fees about average
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“Wonderful service...”

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Jul 31,2018
Minithumbup
Jasmine
By: 'Derek'
Jul 31,2018
0 people found
this helpful
This Lady has a great telephone manner as well as a great personality. She helped me along all the way until i moved into my new flat. Id give her 6 stars if i could :)...
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“Helpful...”

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Jul 31,2018
Minithumbup
Mathew
Sam
By: 'Lana Sherwood'
Jul 31,2018
0 people found
this helpful
I have found Mathew Jeffrey to be both professional and friendly by nature, during every house check over the past two and a half years. As Mathew is my only face to face contact with NGU; his demeanour has been consistently pleasant and helpful at ...
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Comment on agent fees
During my first year with NGU various changes and difficulties occurred; arising from DCC, However, the problem concerning these matters were resolved.
Was this helpful? Yes

“Professional...”

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Jul 31,2018
Minithumbup
By: 'SMALLy'
Jul 31,2018
0 people found
this helpful
From start to finish was very polite & friendly, quick response to any questions, professional company, would deal with them again....
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“Good service...”

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Jul 31,2018
Minithumbup
By: 'Jeff'
Jul 31,2018
0 people found
this helpful
Another year on and I am still very happy with the service received. Knowing that there are specialist staff in each section is a big help when any problems arise and the 24/7 tenant helpline was a key factor in my decision to use NGU...
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Comment on agent fees
Fair
Was this helpful? Yes

“very efficient and knowledgable...”

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Jul 30,2018
Minithumbup
Sam
By: 'Shaun Riley'
Jul 30,2018
0 people found
this helpful
Sam was I found to be very good and helpful at her job , The moment I contacted her , from the problem Been solved took a matter of moments Polite pleasant and easy to get on with ,...
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Comment on agent fees
Good and fair
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“Jasmine has always been very helpful every time I have spoken to her and very polite...”

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Jul 27,2018
Minithumbup
Jasmine
By: 'Mellonie Henderson'
Jul 27,2018
0 people found
this helpful
Letting a property was very easy and jasmine has all gave 100% to help me I would definitely use this agent again if I needed to move but hopefully that will not be happening again...
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“Good admin keeps me updated...”

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Jul 26,2018
Minithumbup
By: 'Wendy Laing'
Jul 26,2018
0 people found
this helpful
I have been with NGU for 5 years and have always been very happy with them. Their admin is fantastic and I am always kept updated with what is happening with my properties. Their 6 monthly reviews are very thorough and help to keep the properties in ...
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“Excellent services...”

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Jul 25,2018
Minithumbup
Jasmine
Katie
By: 'Melanie C'
Jul 25,2018
0 people found
this helpful
I have been a landlord for 15 years and I recently used the services of NGU for the first time. I have to say their service was second to none and they certainly went over and beyond keeping me informed with regular updates and responding almost ...
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Comment on agent fees
Extremely competitive agents fee;'s
Was this helpful? Yes

“Polite, effective and knows the job inside out...”

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Jul 25,2018
Minithumbup
Abbey
By: 'Kevin gray'
Jul 25,2018
0 people found
this helpful
Abbey was very helpful during the process and assisted with everything I needed. She is a credit to herself and the company. A real asset...
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Comment on agent fees
In line with my expectarions
Was this helpful? Yes

“Very helpful...”

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Jul 25,2018
Minithumbup
By: 'Wasif'
Jul 25,2018
0 people found
this helpful
Chantelle was very helpful and kept communication open, she informed me of any issues and was very courteous at all times....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Chantelle Chalmers...”

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Jul 25,2018
Minithumbup
By: 'Mike M'
Jul 25,2018
0 people found
this helpful
Chantelle was very accommodating and helpful during our first house purchase. She showed us around the house in Peterlee and saw us through the purchase. She then set us up as landlords, using NGU as the letting agent. All in all, an excellent experience, so ...
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Comment on agent fees
Seem very reasonable
Was this helpful? Yes

“Amazing...”

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Jul 25,2018
Minithumbup
Jasmine
By: 'Paul'
Jul 25,2018
0 people found
this helpful
As a landlord I found the service from Jasmine & NGU amazing and couldn't thank them enough for finding me a tenant so quickly. Every question I had was dealt with accordingly and quickly from Jasmine and she kept me updated throughout the process. Will certainly ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Fantastic service....”

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Apr 11,2018
Minithumbup
Jasmine
By: 'Joanne'
Apr 11,2018
0 people found
this helpful
We dealt with Jasmine firstly who was amazing and so helpful. She kept us informed and nothing was any trouble to her even when I emailed her daily! We them dealt with Katie who was also fantastic. She dealt with us so efficienctly and again ...
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Comment on agent fees
I found the fee to be on the same level as most other agencies.
Was this helpful? Yes

“Excellent service...”

Share on :
Apr 07,2018
Minithumbup
Katie
Jasmine
By: 'Hollie B'
Apr 07,2018
0 people found
this helpful
Katie and Jasmine have been fantastic! They both spoke to me very nicely along the way of letting a property, they always asked if i was ok when answering the phone, and even when a few obstacles got in the way they responded to my ...
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Comment on agent fees
Good, not too expensive and paid half and half.
Was this helpful? Yes

“I was looking for accommodation for my daughter who is ......”

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Mar 15,2018
Minithumbup
Katie
By: 'Elizabeth'
Mar 15,2018
0 people found
this helpful
I was looking for accommodation for my daughter who is working away from home. Katie was very helpful and patient as there was a three way discussion going on. She made the whole thing happen without any problems which we appreciated. A very professional job....
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Comment on agent fees
Good
Was this helpful? Yes

“APPALLING. We are a family of five but only have 1 ......”

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Dec 20,2017
Minithumbdown
By: 'Andy Brown'
Dec 20,2017
2 people found
this helpful
APPALLING. We are a family of five but only have 1 hob working & the cooker is a fire hazard. Faults were reported 3 weeks ago, 2 weeks later *they came & had a look & promised it would be sorted out IMMEDIATELY. 1 week later, no resolution & he will not return ...
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“Shocking and appalling customer service. Raises voice to people who's ......”

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Dec 12,2017
Minithumbdown
By: 'Terrina'
Dec 12,2017
2 people found
this helpful
Shocking and appalling customer service. Raises voice to people who's lives are suffering due to poor living conditions! This agency has run me into the ground causing stress to me and making my studies suffer due to poor living conditions.....no electric....no heating in ...
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Comment on agent fees
Who cares she doesn't deserve pay
Was this helpful? Yes

“*We had problems even before we acquired the property but ......”

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Nov 09,2017
Minithumbdown
By: 'Sarah'
Nov 09,2017
2 people found
this helpful
*We had problems even before we acquired the property but after moving in, terrible, terrible service. And I'm not sure how legal it is at all not to sort out a boiler leaving tenants with no hot water for coming up 2 days... The most basic ...
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Comment on agent fees
Crap.
Was this helpful? Yes

“Disorganised, unfrofesional and disgraceful service! A property became available on 23......”

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Aug 08,2017
Minithumbdown
By: 'Michelle Alexander'
Aug 08,2017
1 people found
this helpful
Disorganised, unfrofesional and disgraceful service! A property became available on 23rd June 2017. We contacted the agency on said day that the previous tenants gave their notice and it was published on the website. We were informed that we couldn't view it due to the tenants ...
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Comment on agent fees
Good
Was this helpful? Yes

“Donna moved heaven and earth to help me. She is ......”

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Jul 04,2017
Minithumbup
By: 'Scott pinckney'
Jul 04,2017
0 people found
this helpful
Donna moved heaven and earth to help me. She is a credit to the branch. She was extremely helpful. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes

“i moved into a two bed house 8 months ago through ......”

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Jun 01,2017
Minithumbup
Katie
By: 'Natalie Nelson'
Jun 01,2017
0 people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to ...
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Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
Was this helpful? Yes

“I've been impressed with the professionalism and strong communication of ......”

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Apr 27,2017
Minithumbup
Chris
By: 'KMC'
Apr 27,2017
0 people found
this helpful
I've been impressed with the professionalism and strong communication of both Chris and Mike since I first began this relationship with NGU in 2015....
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Staff picture Chris
(57)
Staff picture Katie
(42)
Staff picture Jasmine
(28)
Staff picture Sam
(23)
Staff picture Chris
(9)
Staff picture Abbey
(7)
Staff picture Mathew
(5)
Staff picture Megan
(4)
No image available Nigel
(3)
No image available Annelise
(2)
Staff picture Rachel
(1)
Staff picture Jordan
(1)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales