NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“Best Estate Agent...”

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Oct 01,2018
Minithumbup
Jasmine
By: 'Marnie Seales'
Oct 01,2018
0 people found
this helpful
Jasmine was a great help throughout our application process, one of the best estate agent, she made sure everything ran smoothly, and we are now moving into our lovely home, all because of the help of Jasmine....
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Comment on agent fees
Good
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“Very good...”

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Oct 01,2018
Minithumbup
Jasmine
Abbey
By: 'MC'
Oct 01,2018
0 people found
this helpful
I found the experience with NGU Gateshead very positive. The staff were very friendly and helpful with a great attitude. Any phone call messages I left were promptly responded to. Overall I am happy with the service....
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Comment on agent fees
Fees were good and fair.
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“letting with professionals...”

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Sep 27,2018
Minithumbup
Chris
By: 'wes oneill'
Sep 27,2018
0 people found
this helpful
I've been renting for 7 years. And for the last year and a half I have been renting with ngu home lettings. Very professional service with excellent customer service. Chris allott very helpfull friendly Guy and will go that extra mile to help you. I have ...
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Comment on agent fees
Good
Was this helpful? Yes

“They were always responsible...”

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Sep 18,2018
Minithumbup
Sam
Katie
By: 'Forough'
Sep 18,2018
0 people found
this helpful
When I contacted them for any help, they are available and did their best. It is good to have them around....
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Comment on agent fees
So so
Was this helpful? Yes

“Excellent service from a lovely and kind person!...”

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Sep 07,2018
Minithumbup
Jasmine
By: 'Katie'
Sep 07,2018
0 people found
this helpful
Jasmine has been wonderful. She has been an excellent person to deal with when looking for a flat to rent and has gone the extra mile to ensure I settled into my flat with ease. A very friendly and warm nature and a pleasure to ...
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“Fast, on point and reliable...”

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Aug 31,2018
Minithumbup
Abbey
Jasmine
By: 'Alex'
Aug 31,2018
0 people found
this helpful
I had to move on a short notice and Abby and Jasmine were very helpful, informative and fast. They helped me with everything in a fast and professional manner without any hassle....
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Comment on agent fees
Decent fees
Was this helpful? Yes

“Polite and friendly...”

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Aug 30,2018
Minithumbup
Chris
By: 'Kylie'
Aug 30,2018
0 people found
this helpful
I've been a tennant with ngu for just over 5 years so I've met Chris a few times now, he his always very polite and friendly and very professional. If there's any concerns he is quick to deal with them....
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“Very helpful...”

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Aug 30,2018
Minithumbup
Megan
By: 'Sheila E'
Aug 30,2018
0 people found
this helpful
I was struggling to manage my current tenants myself who were in large arrears, NGU took over management of my property and with their help we have eventually got somewhere. We now have a payment plan put in place that the tenants are sticking to, ...
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Comment on agent fees
Good
Was this helpful? Yes

“5 star service...”

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Aug 27,2018
Minithumbup
Sam
By: 'Rachael'
Aug 27,2018
0 people found
this helpful
Five star service all the way, Ngu are a great company to rent from. Any repairs are promptly sorted from it being looked at to being repaired, I mainly deal with Sam and she is very friendly and goes out of her way to help....
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Comment on agent fees
Good
Was this helpful? Yes

“Mr mckenna...”

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Aug 27,2018
Minithumbup
Sam
By: 'Sam'
Aug 27,2018
0 people found
this helpful
Sam is very helpful and will go out of her way to help and is always on the end of the phone if you need her....
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Comment on agent fees
Good
Was this helpful? Yes

“Chris A always friendly yet professional and gets things done....”

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Aug 27,2018
Minithumbup
Chris
By: 'Tracy'
Aug 27,2018
0 people found
this helpful
Friendly, professional and communicates well if he's running behind time for any reason, always listens to any concerns I have and raises them with the appropriate member of the team....
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Was this helpful? Yes

“Ngu homeletting are fantastic...”

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Aug 27,2018
Minithumbup
Chris
By: 'Samantha harkness'
Aug 27,2018
0 people found
this helpful
I have been with ngu homelettings for years they are lovely people nd do the best for there customer's...
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Was this helpful? Yes

“Polite and on time...”

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Aug 27,2018
Minithumbup
Chris
By: 'Stephanie'
Aug 27,2018
0 people found
this helpful
Chris has been doing inspections here now for 4 years, he's always on time and listens to any issues that I raise...
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Comment on agent fees
Good
Was this helpful? Yes

“Good service and professional...”

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Aug 21,2018
Minithumbup
Chris
By: 'Stephanie'
Aug 21,2018
0 people found
this helpful
Chris has been coming to my property for about 4 years now for inspections, he's always professional and listens to any issues brought up...
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Comment on agent fees
Good
Was this helpful? Yes

“Property letting...”

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Aug 21,2018
Minithumbup
Katie
By: 'Lesley-Ann Ingledew'
Aug 21,2018
0 people found
this helpful
Efficient, friendly & professional I couldn't ask for more. I always deal with Katie who is very good. She's always easy to get a hold of if ever I have any issues and the service I receive from her is excellent. It is definitely the best ...
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Comment on agent fees
I have no issues with the agents fees
Was this helpful? Yes

“NGU commendation...”

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Aug 21,2018
Minithumbup
Katie
By: 'Alex'
Aug 21,2018
0 people found
this helpful
The only shame is that I'm 'limited' to selecting just two staff members. The entire team with whom I've had any interactions are great. Communicative, informed and friendly. A great bunch of people....
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“Excellent customer service...”

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Aug 17,2018
Minithumbup
Katie
By: 'Holly A'
Aug 17,2018
0 people found
this helpful
Katie will always go out of her way for you if she can. She is professional yet very personable, honest, fair and has a great manner when dealing with people, something that in my experience with other estate agents, has not always been the case....
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Comment on agent fees
Fair and in line with other agents
Was this helpful? Yes

“CP 12 and other maintenance reminders...”

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Aug 17,2018
Minithumbup
Katie
By: 'Frank'
Aug 17,2018
0 people found
this helpful
Katie and her team have been very helpful in sending out reminders and alerts when I have needed to renew my CP12 and other maintenance issues so job well done....
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Comment on agent fees
good
Was this helpful? Yes

“Very helpful, fast service and stayed in contact every step of the way...”

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Aug 17,2018
Minithumbup
Jasmine
Katie
By: 'Jon Northey'
Aug 17,2018
0 people found
this helpful
Brilliant service, I'm glad I chose to move with this agency. Jasmine has been extremely helpful and explained everything very well...
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Comment on agent fees
Admin fee is a little expensive but worth it for the service
Was this helpful? Yes

“Reliable...”

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Aug 17,2018
Minithumbup
By: 'John Field'
Aug 17,2018
0 people found
this helpful
For tenant and landlord highly reliable and organised agent . Trust is inportnant and this can be easily developed over time . Would recommend...
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Comment on agent fees
Fees are ok
Was this helpful? Yes

“Amazing...”

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Aug 16,2018
Minithumbup
Jasmine
By: 'Gav'
Aug 16,2018
0 people found
this helpful
Amazing and smooth process into my new home with my partner, Jasmine helped us a lot. Would recommend her and the staff...
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Comment on agent fees
Fair
Was this helpful? Yes

“Brilliant Staff...”

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Aug 15,2018
Minithumbup
Jasmine
Katie
By: 'Laura'
Aug 15,2018
0 people found
this helpful
I found that the staff at NGU were brilliant, very efficient and extremely helpful, nothing was too much effort for them....
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“Friendly Staff...”

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Aug 15,2018
Minithumbup
Sam
Jordan
By: 'Josh'
Aug 15,2018
0 people found
this helpful
I've spoken to both Sam and Jordan on various occasions, They are both very polite and professional when speaking to on the phone....
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“Very helpful...”

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Aug 14,2018
Minithumbdown
By: 'Ashley.'
Aug 14,2018
0 people found
this helpful
Very professional, always there when needed. Thorough about all my house issues and always trying to get to the bottom of things for me and my son. Friendly, polite & Reliable. Thanks Chris....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

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Aug 10,2018
Minithumbup
Mathew
Jasmine
By: 'Ani'
Aug 10,2018
0 people found
this helpful
Very professional and friendly organisation who have been extremely helpful during our relocation to the Uk. Mathew is a friendly, helpful person, who was present on the day we moved in and oversaw some initial issues. Jasmine was our original point of contact and helped ...
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Comment on agent fees
Good
Was this helpful? Yes

“Always prompt and professional...”

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Aug 10,2018
Minithumbup
Chris
By: 'Guinness'
Aug 10,2018
0 people found
this helpful
Nothing too much from Chris, takes constructive criticism and listens to concerns and positive feedback. Acts on info given in a timely manner...
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Comment on agent fees
No different to other agencies
Was this helpful? Yes

“I have lived in my property for nearly 9 years and I couldn't ask for a better landlord. Donna is such a lovely pleasant and friendly lady...”

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Aug 09,2018
Minithumbup
By: 'Donna'
Aug 09,2018
0 people found
this helpful
I have been a tenant with ngu for nearly 9 years and I absolutely love my home and I love having ngu and Donna as my landlord. Donna is always there to help and always makes sure that any repairs are dealt with quickly and always ...
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Comment on agent fees
Good
Was this helpful? Yes

“Reliable and always on time for appointments, will al...”

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Aug 08,2018
Minithumbup
Mathew
By: 'Gibson'
Aug 08,2018
0 people found
this helpful
Reliable and always on time for appointments, will alWays make sure the repairs are done straight away when needed, lovely attitude towards me and very respective...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Very professional and friendly....”

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Aug 07,2018
Minithumbup
Jasmine
By: 'COLO'
Aug 07,2018
0 people found
this helpful
Very professional and friendly I mostly speak with Jasmine. She will always go the extra mile to keep things running smoothly. i am also kept well updated at all times....
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Comment on agent fees
The fees are fair and competitive
Was this helpful? Yes

“Efficient and easy to work with....”

Share on :
Aug 07,2018
Minithumbup
Abbey
Katie
By: 'Nick Deberry'
Aug 07,2018
0 people found
this helpful
Always keep in touch to update me. Any issues are always sorted efficiently and swiftly so that I can get on with my everyday tasks. As a landlord it takes away the stress of running a property portfolio. Cheers Nick...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Staff picture Chris
(57)
Staff picture Katie
(42)
Staff picture Jasmine
(28)
Staff picture Sam
(23)
Staff picture Chris
(9)
Staff picture Abbey
(7)
Staff picture Mathew
(5)
Staff picture Megan
(4)
No image available Nigel
(3)
No image available Annelise
(2)
Staff picture Rachel
(1)
Staff picture Jordan
(1)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales