NGU Homelettings & Sales
4.8/5, 327 reviews
96% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
96% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 96% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 124 9 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“Nigel was very efficient and sorted out a tenant for ......”

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Apr 30,2014
Minithumbup
Nigel
By: 'Andrea'
Apr 30,2014
0 people found
this helpful
Nigel was very efficient and sorted out a tenant for us in the first week. NGU acted straight away when there were problems with the property and repairs were completed in a short space of time at a competitive rate. Certainly would recommend the company....
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“Very helpful staff, were very efficient in doing all required ......”

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Apr 30,2014
Minithumbup
By: 'Lauren'
Apr 30,2014
0 people found
this helpful
Very helpful staff, were very efficient in doing all required checks when finding me a tenant My rent comes in every month and any maintenance work is dealt with quickly and to a good standard, I will definitely be using NGU again to find tenants ...
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“Very good to deal with. Helped me a lot. Got ......”

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Apr 30,2014
Minithumbup
By: 'Richard'
Apr 30,2014
0 people found
this helpful
Very good to deal with. Helped me a lot. Got the job done quickly and knew what needs to be done...
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“I own a couple of properties in Newcastle & gave one ......”

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Apr 24,2014
Minithumbup
By: 'Clive Hill'
Apr 24,2014
0 people found
this helpful
I own a couple of properties in Newcastle & gave one to NGU since I was struggling to let-it. As soon as I approached them, they asked if I would be interested in renting the property to a tenant re-locating from London. They also said I'd ...
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“All I can say is FANTASTIC!!! I put my property ......”

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Apr 24,2014
Minithumbup
By: 'Andrew Falcourt'
Apr 24,2014
1 people found
this helpful
All I can say is FANTASTIC!!! I put my property up for sale in Whickham about 2 months ago with NGU Homesales. I put it up for £245,000, since this was the suggested asking price and also in line with what other agents had quoted. The following ...
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“We were let down severely by our first agent, we ......”

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Apr 24,2014
Minithumbup
By: 'Helen'
Apr 24,2014
1 people found
this helpful
We were let down severely by our first agent, we were left proceeding on a property and had no buyer for our home we were on the edge of loosing money and the house we had set our hearts on. I panicked and searched the ...
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“NGU Lettings have been managing a number of our North ......”

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Apr 22,2014
Minithumbup
Nigel
By: 'G Pridham'
Apr 22,2014
0 people found
this helpful
NGU Lettings have been managing a number of our North East properties for more than two years. Their service has become increasingly proactive, and this is unique in my landlord experience of nearly 20 years. With regard to the particular property mentioned in this review, it ...
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“I have used NGU for some time now to find ......”

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Apr 19,2014
Minithumbup
By: 'Julie Dawson'
Apr 19,2014
0 people found
this helpful
I have used NGU for some time now to find tenants for me, and find their service and staff excellent. They are very professional and pro-active, and their staff are always very helpful. They respond quickly to calls and emails, and offer a first class ...
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“I purchased a property from sellers who had used NGU ......”

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Apr 18,2014
Minithumbup
By: 'Orla walsh'
Apr 18,2014
2 people found
this helpful
I purchased a property from sellers who had used NGU home sales, Samantha has been excellent throughout the months from putting the initial offer in all the way upon completion. She made sure I understood everything and she went the extra mile to discuss and ...
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“Ngu look after my property,finding and clarifying tenants and ......”

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Apr 17,2014
Minithumbup
By: 'Keith Cowan'
Apr 17,2014
0 people found
this helpful
Ngu look after my property,finding and clarifying tenants and looking after all aspects of the tenancy to a very high and reliable standard,I would highly recommend the team to other prospective landlords...
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“I Started dealing with ngu approx 1 yr ago to let ......”

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Apr 16,2014
Minithumbup
By: 'jason'
Apr 16,2014
0 people found
this helpful
I Started dealing with ngu approx 1 yr ago to let a property.i find them to be very professional in everydepartment, as such i have since bought a further property from their sales team which they are now manageing and i am just in the ...
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“I already had a tenant in place, but was unhappy ......”

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Apr 15,2014
Minithumbup
By: 'Terry Hoare'
Apr 15,2014
0 people found
this helpful
I already had a tenant in place, but was unhappy with my current agent. I contacted Aaron and he gave me the impression that he was a man of his word. (this turned out to be the case). He arranged an on site meeting with ...
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“I have used NGU Homelettings for a number of years ......”

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Mar 27,2014
Minithumbup
By: 'tony'
Mar 27,2014
0 people found
this helpful
I have used NGU Homelettings for a number of years now both as a property sourcing company and a property management company. As a management company their service and attention to detail is terrific. Regular contact by phone, email, text etc keeps me up to ...
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“Mike was so professional during our sale, his encouragement and ......”

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Mar 04,2014
Minithumbup
By: 'J W'
Mar 04,2014
0 people found
this helpful
Mike was so professional during our sale, his encouragement and sound advice helped massively to move our sale along rapidly. I've got to mention also his professionalism, checking with us regularly to ensure that the sale was going as we wished, It's unusual that when ...
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“This company are a disgrace, they called us several times ......”

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Feb 20,2014
Minithumbdown
By: 'Barry'
Feb 20,2014
2 people found
this helpful
This company are a disgrace, they called us several times to request the rent, which had already been paid. When asked if they have checked the account on one occasion I was told no. The property we rented was filthy and we spent a full ...
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“We would strongly recommend NGU as an agent for either ......”

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Feb 17,2014
Minithumbup
By: 'Darren & Marie'
Feb 17,2014
0 people found
this helpful
We would strongly recommend NGU as an agent for either tenant finds, management of property or property sales. We have used the company for all three. They are a reliable, efficient company with your best interests at heart. They act quickly in marketing property, giving ...
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“I would like to begin this review with a BIG ......”

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Nov 08,2013
Minithumbup
By: 'Mr Glass'
Nov 08,2013
2 people found
this helpful
I would like to begin this review with a BIG THANK YOU to NGU. They sold my house within weeks, which is much sooner than I expected it to sell. They were very professional from the offset, I had other agents out to see my ...
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“NGU Home Lettings.This report is based on experiences as ......”

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Nov 02,2013
Minithumbdown
By: 'unident'
Nov 02,2013
6 people found
this helpful
NGU Home Lettings. This report is based on experiences as a recipient of their service as a ¢â‚¬Ëœtenant' and a landlord. Firstly, I must stress that this is not a personal attack on NGU, as I have better things to do with my time, however ...
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Was this helpful? Yes
By: Aaron Phelan
Mar 11, 2014
View all comments (1)
I am obviously deeply disappointed to read this ‘anonymous’ review as I feel that myself and my team work very hard to protect the needs of our landlords. It is difficult for me to establish how much of the content of this review I agree or disagree with without knowing the background or which property or landlord it relates to. I feel that as a company we are very honest and if/when we do make a mistake I am confident that we hold our hands up and do everything we can to put things ...

“After seeing the property on-line, Sam was excellent in organising ......”

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Aug 28,2013
Minithumbup
By: 'Allan'
Aug 28,2013
0 people found
this helpful
After seeing the property on-line, Sam was excellent in organising the viewings we undertook. This was done with the minimal of fuss and, once we had everything ready to proceed, she and the team were able to advise on the status and other related matters ...
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Was this helpful? Yes
By: Nigel
Nov 01, 2013
View all comments (1)
Thank you for such a positive review! We are extremely pleased to hear that Sam brought the sale to completion swiftly and dealt with any problems you had. Best wishes, nguhomesales.com ...

“I found this company on the internet, and was initially ......”

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Aug 07,2013
Minithumbup
Chris
By: 'Danielle Radshaw'
Aug 07,2013
0 people found
this helpful
I found this company on the internet, and was initially a little sceptical in using them, as in the past I have always stuck with a local high street estate agent. Right from the off Chris put my mind at ease, and told me all ...
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Was this helpful? Yes
By: Nigel Fitzakerley
Aug 19, 2013
View all comments (1)
Hi Mrs Smith, I'm sorry about your experience with NGU Homesales. Could you please send further details of the property you tried to sell, your full name, if the property has now been sold and for how much, so I can fully reply to your complaint. Could please send this to: info@nguhomesales.com. In regard to your specific complaint I can only tell you about the service we provide. We try to provide an honest assessment of a property's value and likely time it will take to sell. We prov ...

“Absolutely disgusted with this company. Said they would get me ......”

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Mar 04,2013
Minithumbdown
By: 'Mrs Smith'
Mar 04,2013
2 people found
this helpful
Absolutely disgusted with this company. Said they would get me a quick sale and simply wasted my time. I was told it would sell in 4 weeks and then i had to reduce my house price even more - be warned! HIGH FEES AND CRAP ESTATE ...
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Was this helpful? Yes
By: Nigel
Nov 01, 2013
View all comments (1)
Hi Mrs Smith, I'm sorry about your experience with NGU Homesales. Could you please send further details of the property you tried to sell, your full name, if the property has now been sold and for how much, so I can fully reply to your complaint. Could please send this to: info@nguhomesales.com. In regard to your specific complaint I can only tell you about the service we provide. We try to provide an honest assessment of a property's value and likely time it will take to sell. We provide ...

“Horrid company trying to sue us for money we don't ......”

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Feb 12,2013
Minithumbdown
By: 'Tennesseexo'
Feb 12,2013
1 people found
this helpful
Horrid company trying to sue us for money we don't own! Sending threats to my grandmother who is 87 run far away from them! Disgusting company never fix anything left with out toilet for 6 weeks had rotten water in bathroom! Stay away...
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What agent could do to change your mind?
Nothing vile company
Attached Filesnbsp;
Was this helpful? Yes
By: Nigel Fitzakerley
Aug 29, 2013
View all comments (1)
Dear Tennesseexo, I'm sorry about your experience with NGU Homelettings, could you please provide your name and the property address so that I can follow up your issue. Could you send an email to: info@nguhomelettings.com. Without more specific information I can only respond in relation to our processes and systems. We only send rent / debt recovery letters to former tenants who have either rental arrears and / or have damaged a property while they have been a tenant. We have a responsi ...
Staff picture Chris
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Staff picture Katie
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


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NGU Homelettings & Sales