NGU Homelettings & Sales
4.8/5, 324 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 97% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1
Areas covered
  • Whole of the North East from Teesside to Northumberland
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA DPS
Latest Properties

No Properties

Images & Videos

“May I see what a fantastic company NGU home lettings ......”

Share on :
Aug 01,2014
Minithumbup
Annelise
By: 'Joanne Gledhill'
Aug 01,2014
0 people found
this helpful
May I see what a fantastic company NGU home lettings are !! .My first contact was Annelies very helpful. I was then directed to Mr Phelan who was exceptional in his customer service. I had a 3 bed house to let and had previously been let down ...
read full review
Was this helpful? Yes

“Caroline has been very helpful making me and my family's ......”

Share on :
Aug 01,2014
Minithumbup
By: 'Ben Nicholl'
Aug 01,2014
0 people found
this helpful
Caroline has been very helpful making me and my family's move easy. She has answered all my queries and questions so I can fully understand what I am paying for and has been very pleasant throughout our conversations....
read full review
Comment on agent fees
Agent fees were ok and I was happy to pay.
Was this helpful? Yes

“Thank you so much Leanne for your prompt and positive ......”

Share on :
Aug 01,2014
Minithumbup
By: 'Trudie Shardon'
Aug 01,2014
0 people found
this helpful
Thank you so much Leanne for your prompt and positive help with Don't problem. I was really impressed with your telephone manner, especially as I was so horrible at first. Good luck in your future career....
read full review
Was this helpful? Yes

“Very competent, professional and friendly. After one buyer pulled out, ......”

Share on :
Aug 01,2014
Minithumbup
By: 'M. Finlay'
Aug 01,2014
0 people found
this helpful
Very competent, professional and friendly. After one buyer pulled out, they were prompt in re-starting sales viewings and got another buyer very quickly....
read full review
Was this helpful? Yes

“Me and my partner were looking for a property to ......”

Share on :
Aug 01,2014
Minithumbup
Chris
By: 'Lisa Fletcher'
Aug 01,2014
1 people found
this helpful
Me and my partner were looking for a property to rent in norton and Chris was showing us around some properties. Noticing that we were not particularly taken with this house, Chris asked about our budget and what kind of property we really wanted. He ...
read full review
Comment on agent fees
Excellent !
Was this helpful? Yes

“I have been very pleased with the service received from ......”

Share on :
Jul 31,2014
Minithumbup
Annelise
By: 'Katie Lowrey'
Jul 31,2014
0 people found
this helpful
I have been very pleased with the service received from the NGU team, especially dealing with the rent department in chasing rent arrears, when my tenant was increasingly becoming a worry on being late with rent payments. A member of the rent team, Annelise, made ...
read full review
Was this helpful? Yes

“Mike was the most responsive and friendly agent of any ......”

Share on :
Jul 31,2014
Minithumbup
By: 'Mrs Littlewood'
Jul 31,2014
0 people found
this helpful
Mike was the most responsive and friendly agent of any agency that we contacted. He was proactive in helping us to get the best price quickly for our property, which we were grateful for given our quick transition from the US. Sam helped us to ...
read full review
Comment on agent fees
Agents fees are good , we got a quality service and also believe we got exactly what we paid for.
Was this helpful? Yes

“Mike has been very helpful. He came to view the ......”

Share on :
Jul 30,2014
Minithumbup
By: 'Ethel'
Jul 30,2014
0 people found
this helpful
Mike has been very helpful. He came to view the house and was very straight with us about achieving a realistic price in our area and market. He was very clear about our rights and gave us plenty of notice before coming to take photographs ...
read full review
Was this helpful? Yes

“As an experienced landlord I have had many dealings with ......”

Share on :
Jul 29,2014
Minithumbup
By: 'Alice Oliver'
Jul 29,2014
0 people found
this helpful
As an experienced landlord I have had many dealings with different agents over the last few years and I have found many to be unprofessional and inefficient. However NGU have been a real breath of fresh air. They have been extremely helpful and have kept ...
read full review
Was this helpful? Yes

“N.G.U. Homelettings have been extremely helpful in all ......”

Share on :
Jul 29,2014
Minithumbup
By: 'Belinda Simson'
Jul 29,2014
0 people found
this helpful
N.G.U. Homelettings have been extremely helpful in all the dealings that I have with them. All the staff are knowledgeable, helpful and have certainly guided me in some very tricky situations. I trust their judgement and would like to thank them for all ...
read full review
Was this helpful? Yes

“Sam was brilliant, she kept me updated at all times ......”

Share on :
Jul 29,2014
Minithumbup
By: 'Jill Blight'
Jul 29,2014
0 people found
this helpful
Sam was brilliant, she kept me updated at all times and was really approachable if I needed to speak to her. She was also really supportive when the first sale fell through. I cannot speak highly enough of her. I would definitely recommend anyone having ...
read full review
Was this helpful? Yes

“I was very impressed with how quickly my maintenance issues ......”

Share on :
Jul 29,2014
Minithumbup
By: 'Mrs C Snaith'
Jul 29,2014
0 people found
this helpful
I was very impressed with how quickly my maintenance issues were dealt with. I had black mould on my wall in my bedroom. As soon as I called the office Craig Whalen came to the property the next day. He gave me lots of helpful ...
read full review
Was this helpful? Yes

“I have rented from NGU for nearly 7 years since selling ......”

Share on :
Jul 29,2014
Minithumbup
Chris
By: 'tatey5678'
Jul 29,2014
0 people found
this helpful
I have rented from NGU for nearly 7 years since selling my house. Each year Chris Allott visits my house to inspect it and check how me and my husband are getting on. We have always found him to be polite and professional. We dont often ...
read full review
Was this helpful? Yes

“I had regular up dates on the status of the ......”

Share on :
Jul 28,2014
Minithumbup
By: 'Rupert Wakefield'
Jul 28,2014
0 people found
this helpful
I had regular up dates on the status of the letting of my property who was viewing the back ground of the perspective tenant, etc. The property was subsequently let quickly and efficiently to a tenant that i was confident would respect and look after ...
read full review
Was this helpful? Yes

“I sold my house with NGU Homesales for £105k, all ......”

Share on :
Jul 26,2014
Minithumbup
By: 'Eric'
Jul 26,2014
0 people found
this helpful
I sold my house with NGU Homesales for £105k, all I can say is thanks. Price achieved and sale completed quickly and efficiently. Sam was helpful throughout and the marketing helped a lot- they listed my property so it appeared in all Gateshead searches. Lots ...
read full review
Was this helpful? Yes

“This agency was a pleasure to deal with, the biggest ......”

Share on :
Jul 25,2014
Minithumbup
By: 'Stephanie'
Jul 25,2014
0 people found
this helpful
This agency was a pleasure to deal with, the biggest thing for us was the level of correspondence and regular updates, was particularly impressed with how well they advertised and marketed our property showing its true potential...
read full review
Was this helpful? Yes

“I had suffered a leaking roof over the weekend and ......”

Share on :
Jul 23,2014
Minithumbup
By: 'Neil W'
Jul 23,2014
0 people found
this helpful
I had suffered a leaking roof over the weekend and called the NGU Out of hours maintenance line. I spoke to a guy who arranged for a tradesmen to visit my house within 2 hours. Although he couldn't stop the leak he did his very upmost ...
read full review
Was this helpful? Yes

“An overall score of good would have been excellent but ......”

Share on :
Jul 23,2014
Minithumbup
By: 'Glenn Cruddas'
Jul 23,2014
0 people found
this helpful
An overall score of good would have been excellent but for initial problems with the maintenance team. This was resolved when Rachel Mills became manager of said department. I have became so confident in her I generally deal with Rachel direct with any questions I ...
read full review
Comment on agent fees
With regards the letting if the property Aaron Phelan was tremendous in his duties. As a whole NGU were quick to market my property . I appreciate these efforts come at a cost which I consider as reasonable.
Was this helpful? Yes

“Thank you so much Sam for your help. We sold ......”

Share on :
Jul 21,2014
Minithumbup
By: 'Dave Warburton'
Jul 21,2014
0 people found
this helpful
Thank you so much Sam for your help. We sold our property last week and wanted to just tell people about the great service we received. Sam & Mike were incredibly helpful from marketing the property to getting the sale through. We sold in under 8 weeks. ...
read full review
Was this helpful? Yes

“Gave me updates on a regular basis and gave me ......”

Share on :
Jul 20,2014
Minithumbup
By: 'Brian O' Hair'
Jul 20,2014
0 people found
this helpful
Gave me updates on a regular basis and gave me guidance when the sale was about to complete.In my opinion a very good service and- a quick sale was achieved....
read full review
Comment on agent fees
Fees were agreed prior to house going up for sale therefore no complaints
Was this helpful? Yes

“From having only interest in property to the development and ......”

Share on :
Jul 07,2014
Minithumbup
By: 'Nicola Easton'
Jul 07,2014
0 people found
this helpful
From having only interest in property to the development and tenant find ngu advised, supported and kept me in the know of what was happening and what I would need to know to make my investment as successful and profitable as possible. I am now ...
read full review
Was this helpful? Yes

“I would have to express our thanks, in particular to ......”

Share on :
Jun 30,2014
Minithumbup
By: 'David & Mel Routledge'
Jun 30,2014
0 people found
this helpful
I would have to express our thanks, in particular to Sam, who's helpfulness, compassion and outstanding customer service, helped with the sale of our property. The solicitors we used were at best "worrying" to say the least and not at all easy to deal with, ...
read full review
Was this helpful? Yes

“It was never an inconvenience when you rang them,unlike ......”

Share on :
Jun 08,2014
Minithumbup
By: 'mr coyle'
Jun 08,2014
0 people found
this helpful
It was never an inconvenience when you rang them,unlike other companies,they did everything possible to answer any questions,or help in anyway.no upfront fees was the main reason for choosing them,but the service was excellent.glad we decided to go with ...
read full review
Was this helpful? Yes

“The agent was very through from the beginning of this ......”

Share on :
Jun 06,2014
Minithumbup
By: 'Dr Ziauddin Khan'
Jun 06,2014
0 people found
this helpful
The agent was very through from the beginning of this sale process. She keep on chasing the prospective buyers, despite that our tenant was most of the time not available for the viewing of property. The agent perseverance is highly appreciated. The agent keep on ...
read full review
Was this helpful? Yes

“I've just sold my flat in gateshead and would like ......”

Share on :
Jun 02,2014
Minithumbup
By: 'Esme Sutcliffe'
Jun 02,2014
0 people found
this helpful
I've just sold my flat in gateshead and would like to recommend NGU Homesales to anyone else wishing to do the same. I spoke to several agents, based in Low Fell, but was thoroughly impressed from the first meet to pushing the sale through with ...
read full review
Was this helpful? Yes

“Sam was excellent in all her dealings with us and ......”

Share on :
May 21,2014
Minithumbup
By: 'Traci moore'
May 21,2014
0 people found
this helpful
Sam was excellent in all her dealings with us and our potential buyers. She worked very hard and always went out of her way to check on progress. We felt at times she was able to better pursue our sale than the solicitor we paid ...
read full review
Was this helpful? Yes

“I was unsure about using an agent that I hadn't ......”

Share on :
May 11,2014
Minithumbup
By: 'Susan Wilson'
May 11,2014
1 people found
this helpful
I was unsure about using an agent that I hadn't heard of but due to a new job I needed a quick sale and a friend had recommended NGU who had helped sell their house. I thought it was worth seeing what they could do ...
read full review
Was this helpful? Yes

“I can't remember the name of the agent who can't ......”

Share on :
Apr 30,2014
Minithumbup
By: 'Pamela Robinson'
Apr 30,2014
1 people found
this helpful
I can't remember the name of the agent who can't out to set up the deal but he was great lovely manor very polite and he had done his home work he showed us properties in the area which were for sale and the prices ...
read full review
Was this helpful? Yes

“NGU Homelettings were an absolute pleasure to work with. The ......”

Share on :
Apr 30,2014
Minithumbup
By: 'Mrs J. Hendrie'
Apr 30,2014
0 people found
this helpful
NGU Homelettings were an absolute pleasure to work with. The transition between tenants was quick, precise and handled in a professional and timely manner. My previous tenant moved out, dealt with on time, the required maintenance works undertaken to an absolutely high standard with the ...
read full review
Was this helpful? Yes

“Several times NGU have carried a tenant find service for ......”

Share on :
Apr 30,2014
Minithumbup
By: 'Jerry Castle'
Apr 30,2014
0 people found
this helpful
Several times NGU have carried a tenant find service for me, they have always done a great job and found solid tenants who have remained so for good periods after the end of the initial AST. I am very happy to recommend them to any ...
read full review
Was this helpful? Yes
Staff picture Chris
(57)
Staff picture Katie
(42)
Staff picture Jasmine
(28)
Staff picture Sam
(23)
Staff picture Chris
(9)
Staff picture Abbey
(7)
Staff picture Mathew
(5)
Staff picture Megan
(4)
No image available Nigel
(3)
No image available Annelise
(2)
Staff picture Rachel
(1)
Staff picture Jordan
(1)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).

Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.

We do offer discounts if a tenant moves out early (Call for more info).

We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.

Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9


As Seen On

Get in touch with

NGU Homelettings & Sales