• Staff picture
    Sam
  • Staff picture
    Donna
  • upload your photo
    David
  • Staff picture
    Chris
  • upload your photo
    Nigel
  • upload your photo
    Annelise
  • Staff picture
    Chris
  • Staff picture
    Katie
  • Staff picture
    Rachel
  • Staff picture
    Chantelle
  • Staff picture
    Abbey
  • Staff picture
    Jasmine
  • Staff picture
    Mathew
  • Staff picture
    Jordan
  • Staff picture
    Megan
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 pro
Read full description...NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“We have only been with them for a year, so far no complaints...”

Nov 19,2018
Minithumbup
By: 'Jane and Ken'
Nov 19,2018
0 people found
this helpful
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with immediately...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Helpful...”

Jul 31,2018
Minithumbup
Mathew
Sam
By: 'Lana Sherwood'
Jul 31,2018
0 people found
this helpful
I have found Mathew Jeffrey to be both professional and friendly by nature, during every house check over the past two and a half years. As Mathew is my only face to face contact with NGU; his demeanour has been consistently pleasant and helpful at ...
read full review
Comment on agent fees
During my first year with NGU various changes and difficulties occurred; arising from DCC, However, the problem concerning these matters were resolved.
Was this helpful? Yes

“Jasmine has always been very helpful every time I have spoken to her and very polite...”

Jul 27,2018
Minithumbup
Jasmine
By: 'Mellonie Henderson'
Jul 27,2018
0 people found
this helpful
Letting a property was very easy and jasmine has all gave 100% to help me I would definitely use this agent again if I needed to move but hopefully that will not be happening again...
read full review
Was this helpful? Yes

“Good admin keeps me updated...”

Jul 26,2018
Minithumbup
By: 'Wendy Laing'
Jul 26,2018
0 people found
this helpful
I have been with NGU for 5 years and have always been very happy with them. Their admin is fantastic and I am always kept updated with what is happening with my properties. Their 6 monthly reviews are very thorough and help to keep the properties in ...
read full review
Was this helpful? Yes

“Polite, effective and knows the job inside out...”

Jul 25,2018
Minithumbup
David
Abbey
By: 'Kevin gray'
Jul 25,2018
0 people found
this helpful
Abbey was very helpful during the process and assisted with everything I needed. She is a credit to herself and the company. A real asset...
read full review
Comment on agent fees
In line with my expectarions
Was this helpful? Yes

“Very helpful...”

Jul 25,2018
Minithumbup
Chantelle
By: 'Wasif'
Jul 25,2018
0 people found
this helpful
Chantelle was very helpful and kept communication open, she informed me of any issues and was very courteous at all times....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Great bloke, open honest and straight to the point! Punctual ......”

Mar 07,2016
Minithumbup
Chris
By: 'Ray'
Mar 07,2016
1 people found
this helpful
Great bloke, open honest and straight to the point! Punctual for all appointments and will try his hardest to resolve any problems that arise. Would of been 5* but contacting landlord has been an issue in the past. Not Chris's fault....
read full review
Comment on agent fees
Yes if recommending going through Chris
Was this helpful? Yes

“Really pleased with the service we have received while selling ......”

Feb 24,2016
Minithumbup
By: 'Lorraine'
Feb 24,2016
0 people found
this helpful
Really pleased with the service we have received while selling our property. Would certainly recommend this estate agent to friends and family, especially Sam who kept in touch to inform us every step of the way. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I've worked with Sam for several years now. She is ......”

Feb 22,2016
Minithumbup
By: 'Alex'
Feb 22,2016
0 people found
this helpful
I've worked with Sam for several years now. She is always diligent and professional and a credit to NGU....
read full review
Comment on agent fees
ok
Was this helpful? Yes

“Anna has always been totally professional, efficient and very helpful ......”

Feb 19,2016
Minithumbup
By: 'soph/dav'
Feb 19,2016
0 people found
this helpful
Anna has always been totally professional, efficient and very helpful when answering my queries. She has always responded quickly to any problems I may have. She is a breath of fresh air and I can rely on her to help. I would recommend her to ...
read full review
Comment on agent fees
They are in line with other Agents and are what you would expect.
Was this helpful? Yes

“Always seems like he cares. Persistant in chasing tenant appointments ......”

Aug 28,2015
Minithumbup
By: 'Colin'
Aug 28,2015
0 people found
this helpful
Always seems like he cares. Persistant in chasing tenant appointments even when they do not turn up. Still gaining experience with difficult tenants but seems like a quick learner....
read full review
Was this helpful? Yes

“I used David's new eviction papers service to help me ......”

Aug 17,2015
Minithumbup
David
By: 'Lawrence'
Aug 17,2015
0 people found
this helpful
I used David's new eviction papers service to help me out I was very impressed with how knowledgable he was about possible pitfalls....
read full review
Was this helpful? Yes

“There have been some payment issues with the tenant, both ......”

Aug 06,2015
Minithumbup
By: 'Ray'
Aug 06,2015
0 people found
this helpful
There have been some payment issues with the tenant, both Hazel and James have acted professionally and resolved the situation, in a format the tenant and I can work with. They worked tenaciously, to reach a compromise, rather than evicting the tenant, which would have ...
read full review
Was this helpful? Yes

“When I first handed the property to NGU it had ......”

Jul 22,2015
Minithumbup
David
By: 'C Coates'
Jul 22,2015
0 people found
this helpful
When I first handed the property to NGU it had very poor tenants that were already in place when I purchased the property. David Brown and team did a very professional and thorough job in managing them out of the property and replacing them with ...
read full review
Was this helpful? Yes

“seems to have a comprehensive property management operation, in particular ......”

Jul 18,2015
Minithumbup
By: 'prw'
Jul 18,2015
0 people found
this helpful
seems to have a comprehensive property management operation, in particular they are able to arrange / carry out reapirs /maintenance quickly and at reasonable cost....
read full review
Comment on agent fees
seems standard for the market
Was this helpful? Yes

“Mike was polite and well presented when he attended the ......”

May 13,2015
Minithumbup
By: 'Samantha'
May 13,2015
0 people found
this helpful
Mike was polite and well presented when he attended the initial appointment, sam dealt really well with keeping up communication between ourselves and others involved despite numerous complications!...
read full review
Was this helpful? Yes

“Very happy with the agency I have used them for 4 ......”

Mar 26,2015
Minithumbup
By: 'Gareth varty'
Mar 26,2015
1 people found
this helpful
Very happy with the agency I have used them for 4 years Now which is testament to the efficiency they work with....
read full review
Was this helpful? Yes

“I have rented from NGU for many years since purchasing ......”

Aug 28,2014
Minithumbup
David
By: 'Matt Dede'
Aug 28,2014
0 people found
this helpful
I have rented from NGU for many years since purchasing a buy to let through them. Each year David Brown visits my house to inspect it and check how the tenants are getting on and to provide feedback on the house. I have always found ...
read full review
Was this helpful? Yes

“Mike has been very helpful. He came to view the ......”

Jul 30,2014
Minithumbup
By: 'Ethel'
Jul 30,2014
0 people found
this helpful
Mike has been very helpful. He came to view the house and was very straight with us about achieving a realistic price in our area and market. He was very clear about our rights and gave us plenty of notice before coming to take photographs ...
read full review
Was this helpful? Yes

“I was very impressed with how quickly my maintenance issues ......”

Jul 29,2014
Minithumbup
By: 'Mrs C Snaith'
Jul 29,2014
0 people found
this helpful
I was very impressed with how quickly my maintenance issues were dealt with. I had black mould on my wall in my bedroom. As soon as I called the office Craig Whalen came to the property the next day. He gave me lots of helpful ...
read full review
Was this helpful? Yes

“An overall score of good would have been excellent but ......”

Jul 23,2014
Minithumbup
David
By: 'Glenn Cruddas'
Jul 23,2014
0 people found
this helpful
An overall score of good would have been excellent but for initial problems with the maintenance team. This was resolved when Rachel Mills became manager of said department. I have became so confident in her I generally deal with Rachel direct with any questions I ...
read full review
Comment on agent fees
With regards the letting if the property Aaron Phelan was tremendous in his duties. As a whole NGU were quick to market my property . I appreciate these efforts come at a cost which I consider as reasonable.
Was this helpful? Yes

“Gave me updates on a regular basis and gave me ......”

Jul 20,2014
Minithumbup
By: 'Brian O' Hair'
Jul 20,2014
0 people found
this helpful
Gave me updates on a regular basis and gave me guidance when the sale was about to complete.In my opinion a very good service and- a quick sale was achieved....
read full review
Comment on agent fees
Fees were agreed prior to house going up for sale therefore no complaints
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1

Fees

Landlord
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if a tenant moves out early (Call for more info). We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start. Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Staff picture Sam
(23)

Staff picture Donna
(9)

No image available David
(25)

Staff picture Chris
(9)

No image available Nigel
(3)

No image available Annelise
(2)

Staff picture Chris
(57)

Staff picture Katie
(42)

Staff picture Rachel
(1)

Staff picture Chantelle
(16)

Staff picture Abbey
(7)

Staff picture Jasmine
(28)

Staff picture Mathew
(5)

Staff picture Jordan
(1)

Staff picture Megan
(4)

Opening hours





As Seen On

Book FREE Valuation

Agent logo