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    Sam
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    Donna
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    David
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    Chris
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    Nigel
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    Annelise
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    Chris
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    Katie
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    Rachel
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    Chantelle
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    Abbey
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    Mathew
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    Megan
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 pro
Read full description...NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“David has been handling our property since we purchased it; ......”

Aug 20,2015
Minithumbup
David
By: 'Lara U'
Aug 20,2015
0 people found
this helpful
David has been handling our property since we purchased it; he is predominantly our sole point of contact. He has always been extremely diligent and highly motivated and his...
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Comment on agent fees
the fees are very fair. NGU operate a no income, no fee policy and a fixed eviction fee which is transparent and greatly appreciated.
Was this helpful? Yes

“I had NGU looking after one of my properties in ......”

Aug 20,2015
Minithumbup
David
By: 'Sue'
Aug 20,2015
0 people found
this helpful
I had NGU looking after one of my properties in Gateshead. David Brown was very helpful with every issue. The tenant hadn't been paying their rent and David provided me with feedback every step of the way, he was great, each contact he had with ...
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Was this helpful? Yes

“A very good lettings agency. Very responsive and helpful. They ......”

Aug 20,2015
Minithumbup
Sam
By: 'Richard Whitehead'
Aug 20,2015
0 people found
this helpful
A very good lettings agency. Very responsive and helpful. They are always there to sort out problems you may have with the tenants. I would recommend them to anybody who are having problems with their current lettings agency....
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“I've used NGU for about 7+ years and have found all ......”

Aug 19,2015
Minithumbup
By: 'gary ashley'
Aug 19,2015
0 people found
this helpful
I've used NGU for about 7+ years and have found all the staff to be very hopeful in assisting with any issues I've had. This goes from the top of the company to the bottom and everyone knows there job .I would recommend them to anyone ...
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Was this helpful? Yes

“I originally contacted ngu, to get a tennant evicted after ......”

Aug 18,2015
Minithumbup
David
By: 'G.SHINN'
Aug 18,2015
0 people found
this helpful
I originally contacted ngu, to get a tennant evicted after she refused to pay rent, David Brown was put on my case,and was a complete professional from start to finish, keeping me informed throughout the whole procedure, I can do nothing but praise him ...
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Was this helpful? Yes

“I used David's new eviction papers service to help me ......”

Aug 17,2015
Minithumbup
David
By: 'Lawrence'
Aug 17,2015
0 people found
this helpful
I used David's new eviction papers service to help me out I was very impressed with how knowledgable he was about possible pitfalls....
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Was this helpful? Yes

“I have 4 properties with ngu, my past agent gave me ......”

Aug 14,2015
Minithumbup
Sam
By: 'Jg3244'
Aug 14,2015
0 people found
this helpful
I have 4 properties with ngu, my past agent gave me nothing but grief with poor tenants who didn't pay, since switching to ngu i have had a minor blip with a tenant but because of the system processes they have in place I lost no ...
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Was this helpful? Yes

“I have dealt with numerous staff from this branch and ......”

Aug 13,2015
Minithumbup
Sam
By: 'Mark Winter'
Aug 13,2015
0 people found
this helpful
I have dealt with numerous staff from this branch and absolutely all have been exactly what i needed. Initially i spoke with the branch manager Aaron Phelan and after that several of his staff took over and looked after my interests very well indeed. They ...
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Was this helpful? Yes

“This is the first time I have used NGU and ......”

Aug 11,2015
Minithumbup
By: 'Dennis Ruddick'
Aug 11,2015
0 people found
this helpful
This is the first time I have used NGU and they appear to be very pro-active and have kept me well informed in the process of finding a good quality tenant for my property. The cost is competitive, particularly with the offer to find a ...
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Comment on agent fees
overall fees for finding tenant and letting management very competitive due to free tenant find offer
Was this helpful? Yes

“Advised me on the refurbishment needed at the property, commissioned ......”

Aug 11,2015
Minithumbup
David
By: 'Mrs M'
Aug 11,2015
0 people found
this helpful
Advised me on the refurbishment needed at the property, commissioned the work at competitive prices and then rented it out to an well vetted tenant....
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Was this helpful? Yes

“David Brown at NGU always responds to our requests, is ......”

Aug 10,2015
Minithumbup
David
By: 'satisfied landlord'
Aug 10,2015
0 people found
this helpful
David Brown at NGU always responds to our requests, is proactive and very helpful. He dealt with a particularly difficult situation with a defaulting tenant in a calm, professional and effective manner keeping us informed and well advised. Pleasure to deal with David ....
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Was this helpful? Yes

“NGU provides the lanlord with an updates on the property ......”

Aug 07,2015
Minithumbup
By: 'M.'
Aug 07,2015
0 people found
this helpful
NGU provides the lanlord with an updates on the property letting process and suggests on the ways to secure the new tenant as soon as possible....
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Was this helpful? Yes

“There have been some payment issues with the tenant, both ......”

Aug 06,2015
Minithumbup
By: 'Ray'
Aug 06,2015
0 people found
this helpful
There have been some payment issues with the tenant, both Hazel and James have acted professionally and resolved the situation, in a format the tenant and I can work with. They worked tenaciously, to reach a compromise, rather than evicting the tenant, which would have ...
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Was this helpful? Yes

“This property had been empty for the best part of 12 ......”

Jul 29,2015
Minithumbup
Katie
By: 'johntheo'
Jul 29,2015
0 people found
this helpful
This property had been empty for the best part of 12 months prior to NGU taking over as our letting agents. They arranged very competitive quotations for the upgrade of the property and supervised the work to my satisfaction. They have since found us a tenant ...
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Was this helpful? Yes

“I contacted NGU merely for advice on what to do ......”

Jul 27,2015
Minithumbup
By: 'David'
Jul 27,2015
0 people found
this helpful
I contacted NGU merely for advice on what to do with my property which i had for sale with another agent, who i felt had let me down. From the initial contact and the first phone call i was given more feedback and advice than ...
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Was this helpful? Yes

“NGU have been very pro-active in their search for new ......”

Jul 23,2015
Minithumbup
Chris
By: 'Rob S'
Jul 23,2015
0 people found
this helpful
NGU have been very pro-active in their search for new tenants in my house. I had a terrible experience with a previous tenant, so NGU understand my concerns and reflect my attention to detail in vetting new tenants. They provided useful advice on the condition ...
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Was this helpful? Yes

“When I first handed the property to NGU it had ......”

Jul 22,2015
Minithumbup
David
By: 'C Coates'
Jul 22,2015
0 people found
this helpful
When I first handed the property to NGU it had very poor tenants that were already in place when I purchased the property. David Brown and team did a very professional and thorough job in managing them out of the property and replacing them with ...
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Was this helpful? Yes

“I have dealt with NGU Homelettings for several years now ......”

Jul 22,2015
Minithumbup
Chris
By: 'tony'
Jul 22,2015
0 people found
this helpful
I have dealt with NGU Homelettings for several years now and have been most impressed with their service on all levels. Rental monies are paid swiftly, issues over non payment are sorted immediately. Maintainence and development work is well priced and professional and on the ...
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Was this helpful? Yes

“I've used NGU to manage my 3 properties for just over 2 ......”

Jul 22,2015
Minithumbup
By: 'Wendylaing'
Jul 22,2015
0 people found
this helpful
I've used NGU to manage my 3 properties for just over 2 years and have been very happy with their friendly, helpful and fast service. They're the best agents in the area. Their admin and communication is thorough and complete, so I always know where I stand. ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“I have found that all staff members respond very quickly ......”

Jul 18,2015
Minithumbup
By: 'Tim Hardy'
Jul 18,2015
0 people found
this helpful
I have found that all staff members respond very quickly to any queries I have had and rent payments are made on time,Mike Bell was my first point of contact with NGU and explained how they would work with me and my small porfollio ...
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Was this helpful? Yes

“seems to have a comprehensive property management operation, in particular ......”

Jul 18,2015
Minithumbup
By: 'prw'
Jul 18,2015
0 people found
this helpful
seems to have a comprehensive property management operation, in particular they are able to arrange / carry out reapirs /maintenance quickly and at reasonable cost....
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Comment on agent fees
seems standard for the market
Was this helpful? Yes

“We went to NGU after being very disappointed by our ......”

Jul 17,2015
Minithumbup
By: 'Sue Sherman'
Jul 17,2015
0 people found
this helpful
We went to NGU after being very disappointed by our previous agent. We chose them after seeing them on a TV programme. We don't live in the area so were wanting an agent who could keep us informed regularly with the details of this property ...
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Comment on agent fees
Very easy to understand
Was this helpful? Yes

“I came across NGU Homes through a TV ad for ......”

Jul 17,2015
Minithumbup
David
By: 'NICOLA'
Jul 17,2015
0 people found
this helpful
I came across NGU Homes through a TV ad for tenent eviction. I rang NGU Homes and was quickly put in touch with David Brown. I then met up with David who assured me he would carry out the correct procedures and get my tenent ...
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Comment on agent fees
A bit pricey for tenent eviction, but done all the work and saved me the job so worth it.
Was this helpful? Yes

“I have worked with the NGU team for several months ......”

Jul 02,2015
Minithumbup
By: 'Sanjay Kareer'
Jul 02,2015
0 people found
this helpful
I have worked with the NGU team for several months now and travelled from London to meet them in Newcastle. I have the upmost faith in the team, they have exceptional good in all their communication and delivery. When they something will be done next ...
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Comment on agent fees
Very happy with all costs as the services has been fantastic
Was this helpful? Yes

“NGU helped me from buying my first buy to let ......”

Jun 26,2015
Minithumbup
David
Katie
By: 'Trudi Innes'
Jun 26,2015
0 people found
this helpful
NGU helped me from buying my first buy to let through to getting my first tenant, there advice was invaluable and nothing ever seemed to much trouble for them. I feel confident in the future knowing they are helping me. I would strongly recommend NGU ...
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Comment on agent fees
Great offer of finding first tenant free, can't beat that.
Was this helpful? Yes

“Everything was handled efficiently and professionally from the word go. ......”

Jun 15,2015
Minithumbup
By: 'Bill Churchill'
Jun 15,2015
0 people found
this helpful
Everything was handled efficiently and professionally from the word go. the agent I made the appointment with was unable to attend but made sure someone else kept the appointment. which he handled very well. the house was only on the market for a week and ...
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Was this helpful? Yes

“Over the past year I have found the team at ......”

May 22,2015
Minithumbup
Sam
Chris
By: 'Elaine'
May 22,2015
0 people found
this helpful
Over the past year I have found the team at ngu to be professional, approachable, helpful and accommodating. Nothing is too much trouble - I would highly recommend them....
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Was this helpful? Yes

“Caroline has always been very helpful keeping me informed of ......”

May 19,2015
Minithumbup
By: 'Atree'
May 19,2015
0 people found
this helpful
Caroline has always been very helpful keeping me informed of what's happening with tenants and any problems with the house, she has also been very helpful coordinating the move in of new tenant after resent renovations to property...
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Was this helpful? Yes

“ngu gave me the best service i have ever had ......”

May 19,2015
Minithumbup
By: 'john jervis'
May 19,2015
0 people found
this helpful
ngu gave me the best service i have ever had when they refurbished two flats in a converted house they have kept in touch awnserd all my emails and returned all my calls promptlly the works turned out to be far more involved than first ...
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Comment on agent fees
very reasnoble
Was this helpful? Yes

“My property at South Moor was a difficult property to ......”

May 14,2015
Minithumbup
Katie
By: 'Ged'
May 14,2015
0 people found
this helpful
My property at South Moor was a difficult property to let, in a relatively run down area with numerous similar properties in the street. it had been empty with another Agent for 18 plus months without a single Tennant application. I gave the property to Katie ...
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Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1

Fees

Landlord
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if a tenant moves out early (Call for more info). We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start. Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
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