NGB Lettings
1.7/5, 19 reviews
16% recommended
100% lettings valuation accuracy
44% lettings fee satisfaction
No company information

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 44% £475 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 15 0 0 0 0 0 1
Areas covered
Address

27 Western Road
Hove
East Sussex
BN3 1AF
01273220303

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“AVOID AVOID AVOID LIKE THE PLAGUE! If I could......”

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Aug 04,2020
Minithumbdown
By: 'Megan Clarke'
Aug 04,2020
0 people found
this helpful
AVOID AVOID AVOID LIKE THE PLAGUE! If I could give 0 stars I would, my sister rented a house for a year and they have been nothing but a complete and utter nightmare! Keys went back on the 29th May and we are STILL fighting for ...
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“Absolutely terrible. Avoid at all costs. Rude......”

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Jul 23,2020
Minithumbdown
By: 'Kyle Siler'
Jul 23,2020
0 people found
this helpful
Absolutely terrible. Avoid at all costs. Rude, unprofessional, inconsiderate of tenants. I should have run away from the warning signs when I first visited the NGB Office in Brighton. The office is very slick and professional looking, but it's a Potemkin Village trying to establish ...
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“DO NOT RENT WITH THESE PEOPLE. ANYONE LOOKING......”

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Jul 22,2020
Minithumbdown
By: 'Jenny Coy'
Jul 22,2020
0 people found
this helpful
DO NOT RENT WITH THESE PEOPLE. ANYONE LOOKING TO RENT AT 218 DYKE ROAD DON'T. They are useless and act illegally and have extorted so much money off of us. We share an electric meter with the next door flat, weren't even told and had to ...
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“I would not recommend these agents to anyone. We are ......”

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Jun 28,2020
Minithumbdown
By: 'Grace'
Jun 28,2020
2 people found
this helpful
I would not recommend these agents to anyone. We are students, and the way we were treated was absolutely awful. We had a flood in our flat, which was solely the fault of the plumber, who was contracted by the agents, yet we were blamed. ...
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“Great service received...”

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May 21,2020
Minithumbup
By: 'jasmine johnson'
May 21,2020
0 people found
this helpful
Great experience so far - the agency staff Hannah has been nothing but helpful throughout the whole moving in process and more so since moving in (its usually the other way round with some letting agents!) Thanks for being so responsive and having solutions ready ...
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“Degrading treatment towards a tenant...”

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Feb 08,2020
Minithumbdown
By: 'Teea Simonen'
Feb 08,2020
3 people found
this helpful
I was in a hurry to move and at first things seemed to go well. Sean got me into a viewing and helped me with the credit check to move in. Now this is where everything started going wrong. It was my worst mistake to ...
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Attachments

Review file
Was this helpful? Yes
By: Ethan
Feb 21, 2020
View all comments (1)
Hello. Sean was also my agent. He is sly and sneaky. Please if you can get out of NGB lettings. They ignored my emails and I’m still waiting for My deposit back a MONTH after moving out. They are money grabbing *. Please everyone. AVOID NGB LETTINGS ! ...

“Horrible. Never reachable in the office, no c......”

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Jan 21,2020
Minithumbdown
By: 'James'
Jan 21,2020
2 people found
this helpful
Horrible. Never reachable in the office, no cell phone number available, correspondence happens at a rate of one email per day AT BEST. Slow to get around to repairs; 1 month without hot water and counting. Black mould all over the kitchen and bathroom and no ...
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“Worst letting agency in Brighton...”

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Oct 08,2019
Minithumbdown
By: 'Marco'
Oct 08,2019
2 people found
this helpful
The worst experience in my whole life with a letting agency. They rented me a cold stinky basement, with mold and worms and a broken wardrobe which was not being fixed before I moved in, like their agent assured me. Speaking about their agent, he ...
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“Terrible - do not use. Waited over half an ho......”

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Sep 20,2019
Minithumbdown
By: 'Charlotte'
Sep 20,2019
2 people found
this helpful
Terrible - do not use. Waited over half an hour for a viewing which no one bothered to call me about to say they were running late. Turned up and didn't even get an apology! Knew no information about the property. Sick of tired of ...
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“Horrible expereince...”

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Mar 20,2019
Minithumbdown
By: 'Alex'
Mar 20,2019
4 people found
this helpful
As a tenant of a property managed by NGB i can honestly say I would never recommend this agency to anyone searching for a house in Brighton. I have found them to lack professionalism, try to induce extra charges and be unresponsive. Honestly there are ...
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Comment on agent fees
Ridiculous rent fees, agency fees and extra charges
Was this helpful? Yes
By: rachel
Sep 03, 2019
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i'm yet to move into my student house in brighton, but we're renting through NGB and the experience has been nothing but awful so far... we (6 students) have paid around £1000 each in 'agency fees' so far, without even moving into the property, and the communication on their end has been terrible (slow, sloppy, inconsistent, etc.) i'm praying the house is in alright condition when we move in on friday, otherwise i'm afraid we'll have to take legal action against them. a friend of a friend were ...

“Unprofessional and unskilled...”

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Sep 26,2018
Minithumbdown
By: 'Elina'
Sep 26,2018
5 people found
this helpful
As a recent tenant of NGB lettings, I can honestly say that they are one of the most uncaring bunch of people put together in one office just for the heck of it. The first thing you will receive when you enter in their office ...
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Comment on agent fees
Their fees are highly justified if they are honest about its purpose, which is not the effort they put into helping you but the effort they put into making everyone look presentable in their expensive looking office to deceive people in thinking that they very, very reputable.
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“WORST EXPERIENCE EVER...”

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Jun 18,2018
Minithumbdown
By: 'J24'
Jun 18,2018
5 people found
this helpful
Been in the UK for about 5 years now. This is the worst ever property I've seen. My brother stayed with NGB this year and I have no words for it. The room they showed us was different from what we got. There are some of ...
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Comment on agent fees
WORST. The property is old and smelly and they charge at a damn high price with nothing included.
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“Some reviews on Google state that bad reviews have no ......”

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Mar 13,2018
Minithumbdown
By: 'Phi'
Mar 13,2018
6 people found
this helpful
Some reviews on Google state that bad reviews have no backup/evidence, so here are some of my personal experiences with NGB: 1. About a month before moving in, Rachel (extremely rude and unpleasant lady who we mostly deal with, unfortunately) told me the only pets ...
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Comment on agent fees
Agent fees are not too expensive as the agency is aimed at students, but I have seen that many people have had their deposits stolen and kept by NGB for no reason.
Was this helpful? Yes
By: Kendra France
Sep 19, 2019
View all comments (1)
Hey Phi, please contact me asap I need your advice urgently. You can find me on any social media under my name Kendra France. We have been letting from NGB for a week now and we are trying desperately to break our contract - we've noticed they have possibly already breached our contract which could make it void but I'd love to know how your situation turned out through to the end of your tenancy. ...

“Sadly there's no option to put 0 stars so 1 will do.......”

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Feb 22,2018
Minithumbdown
By: 'Angry'
Feb 22,2018
5 people found
this helpful
Sadly there's no option to put 0 stars so 1 will do. Have had multiple issues with the company since moving in six months ago, the worst being flooding without any reimbursement and serious health and safety issues with the bathroom that have gone unsolved for over ...
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“Tara is so nice, lot of patience, wonderful customer service, ......”

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Feb 08,2018
Minithumbup
By: 'Customer'
Feb 08,2018
2 people found
this helpful
Tara is so nice, lot of patience, wonderful customer service, I found my dream house because of her. Lovely girl....
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“They're Very helpful , good communication. Definitely recommend. Been with them ......”

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Jan 05,2018
Minithumbdown
By: 'Manar'
Jan 05,2018
3 people found
this helpful
They're Very helpful , good communication. Definitely recommend. Been with them for quite a while now and helped me find the most appropriate house....
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Comment on agent fees
Good
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“This real estate agency is dismal! Scammers, mischievous,... No mercy, ......”

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Nov 29,2017
Minithumbdown
By: 'GRIFTERS'
Nov 29,2017
5 people found
this helpful
This real estate agency is dismal! Scammers, mischievous,... No mercy, no punctuality. The proposed housing does not correspond to reality. Do not trust them!...
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“Unprofessional personnel, they are pretty good when its all about ......”

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Sep 28,2017
Minithumbup
By: 'rigo'
Sep 28,2017
7 people found
this helpful
Unprofessional personnel, they are pretty good when its all about getting your money, but as soon as they are requested to give it back to you they take all their time. I had to wait over two month to get back my( exaggeratedly high) deposit, ...
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Comment on agent fees
bad
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“They're a student letting agency that sells cheap properties - ......”

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Sep 17,2017
Minithumbdown
By: 'MachoBee'
Sep 17,2017
3 people found
this helpful
They're a student letting agency that sells cheap properties - but that in no way means they're worth the money. The property has shoddily been built in someone's back garden by a landlord that the neighbours have been having issues with for years, so it's ...
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Comment on agent fees
Good, shockingly
Was this helpful? Yes
By: clara
Sep 03, 2019
View all comments (1)
i find it hard to believe your comment about the agency fees being good, seeing as myself and my housemates have paid around £1000 each in fees before even moving in!! (unless this is the norm, in which case, wtf) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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