NGB Lettings
1.6/5, 37 reviews
11% recommended
100% lettings valuation accuracy
45% lettings fee satisfaction



Property Features

No company information

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 45% £475 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 4 27 0 0 0 0 0 4
Areas covered
Address

27 Western Road
Hove
East Sussex
BN3 1AF
01273220303

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Please do not give away your property to them......”

Share on :
Nov 30,2023
Minithumbdown
By: 'Mike'
Nov 30,2023
0 people found
this helpful
Please do not give away your property to them. They will mess up everything and run away with your money....
read full review
Was this helpful? Yes

“Be aware of this letting agent. They are an u......”

Share on :
Nov 10,2023
Minithumbdown
Chloe
By: 'Hasan'
Nov 10,2023
0 people found
this helpful
Be aware of this letting agent. They are an unprofessional, rude and non-transparent set of people to be recommended. However, you will find their polar opposite faces before and after you rent a property. They try to exploit the foreign students in the expensive city ...
read full review
Was this helpful? Yes

“Absolute joke of a company.Total cowboys...”

Share on :
Sep 20,2023
Minithumbdown
By: 'Tony'
Sep 20,2023
0 people found
this helpful
Absolute joke of a company. Total cowboys. I unfortunately live next to one of the properties they supposedly “ manage” and have suffered non stop noise from self closing doors slamming. Reported several times and had to take it to The local city council as this ...
read full review
Was this helpful? Yes

“This agency (NGB Lettings) is making some fal......”

Share on :
Feb 15,2023
Minithumbdown
By: 'Hasan Abbasi'
Feb 15,2023
0 people found
this helpful
This agency (NGB Lettings) is making some false deduction claims; and not returning my deposit money although its been more than five months. Can anybody suggest the process of ADR or lodging complaints to the court? I am afraid the timeframe of ADR has exceeded ...
read full review
Was this helpful? Yes

“Terrible Letting agency...”

Share on :
Oct 29,2022
Minithumbdown
Hannah
By: 'Fatimah'
Oct 29,2022
0 people found
this helpful
I had a viewing booked for 4 properties under them ( Confirmed by abs for the afternoon 1 week with confirmation email set across The agent ( Hannah) at NGB called me 10 minutes before the appointment to cancel the viewings. She terminated the phone call and her voice was ...
read full review
Was this helpful? Yes

“A Narrow escape...”

Share on :
Sep 15,2022
Minithumbdown
Hannah
By: 'pj'
Sep 15,2022
0 people found
this helpful
A Narrow escape I had a viewing booked for 3 properties under them ( Confirmed by Rachel) for the afternoon 3 days before. The agent ( Hannah) at NGB had the audacity to ring me 30mins on the day of the appointment to say they are unable to do ...
read full review
Was this helpful? Yes

“AVOID THIS AGENCY !!! at all costs. They are liars and scammers...”

Share on :
Aug 23,2022
Minithumbdown
Terry
By: 'John Obidzinski'
Aug 23,2022
0 people found
this helpful
AVOID THIS AGENCY !!! at all costs. They are dishonest scammers. When I was their tenant during the start of the pandemic, I was forced to return to my country and had to leave some of my personal belongings at the property. During my summer holidays ...
read full review
Was this helpful? Yes

“Based on my experience the lettings side of t......”

Share on :
Jul 30,2022
Minithumbdown
Terry
By: 'No'
Jul 30,2022
0 people found
this helpful
Based on my experience the lettings side of thisa company is run by “charming “charlatans who do not pay landlords their rent on time or respond to their tenants complaints in a timely manner, if they respond at all! I was only paid in the ...
read full review
Was this helpful? Yes

“Avoid...”

Share on :
Feb 05,2022
Minithumbdown
By: 'Mandy'
Feb 05,2022
0 people found
this helpful
Please do not use this agency . My daughter plus 2 friends moved into flat in middle of pandemic , we were promised extra cleaning prior to moving in . It was filthy we had to clean the whole flat , found old worn boxer shorts , socks , a blackhead squeezer ...
read full review
Was this helpful? Yes

“Terrible...”

Share on :
Apr 29,2021
Minithumbdown
ABS
By: 'Get'
Apr 29,2021
0 people found
this helpful
About 2 weeks ago I went to a property viewing with NGB lettings in Brighton, to a flat opposite the sea. The estate agent who was showing me round was called Abs. He introduced me to the property, this property had plenty of mould, a dirty ...
read full review
Was this helpful? Yes

“If I could have left I minus I would have. ......”

Share on :
Apr 17,2021
Minithumbdown
By: 'Ms Costello'
Apr 17,2021
1 people found
this helpful
If I could have left I minus I would have. They are the most unprofessional, clueless agency I ever encountered. They run around like headless chicken when you ask for a repair. When you do it doesn't get fixed, I had no heating most of ...
read full review
Was this helpful? Yes
By: Mandy Bostwick
Feb 05, 2022
View all comments (1)
Please do not use this agency . My daughter plus 2 friends moved into flat in middle of pandemic , we were promised extra cleaning prior to moving in . It was filthy we had to clean the whole flat , found old worn boxer shorts , socks , a blackhead squeezer etc in bedroom , beard trimmings everywhere in bathroom etc The worst thing was a low level window that wouldn’t secure tied to a chair with a piece of wire to secure it ! So dangerous ! There was no oven and we were told an oven was a lu ...

“Stay well away....”

Share on :
Feb 25,2021
Minithumbdown
Sean
By: 'Lucas'
Feb 25,2021
2 people found
this helpful
Stay well away. Agents are rude, almost impossible to get a hold of, unhelpful if you do get through to them, and slow to act (IF they choose to act). They'll also tell you lies about what's legal; either they're liars or they're so incompetent ...
read full review
Was this helpful? Yes

“I strongly recommend that you avoid using thi......”

Share on :
Dec 15,2020
Minithumbdown
Sean
By: 'Sue'
Dec 15,2020
3 people found
this helpful
I strongly recommend that you avoid using this agency. I acted as guarantor for students renting a property in Moulsecoomb and the service that both I and the tenants received from this company was appalling. Staff were rude, failed to respond to correspondence or requests ...
read full review
Was this helpful? Yes

“AVOID! I have been waiting since September f......”

Share on :
Nov 09,2020
Minithumbdown
By: 'EMMA'
Nov 09,2020
3 people found
this helpful
AVOID! I have been waiting since September for this very unprofessional agency to respond to me. I have written 2 complaint letters, 3 emails and rang once. They refuse to engage with me to hear my complaint and refused to give me a copy of their complaint ...
read full review
Was this helpful? Yes

“Chloe...”

Share on :
Aug 28,2020
Minithumbdown
Chloe
By: 'Suzanne'
Aug 28,2020
0 people found
this helpful
I came down to Brighton to visit a property last Tuesday, and was greeted and shown round by Chloe. I didn't take the property in the end, but I just want to thank Chloe for being professional, gracious, kind, and very personable. She is clearly ...
read full review
Was this helpful? Yes

“AVOID AVOID AVOID LIKE THE PLAGUE! If I could......”

Share on :
Aug 04,2020
Minithumbdown
By: 'Megan'
Aug 04,2020
4 people found
this helpful
AVOID AVOID AVOID LIKE THE PLAGUE! If I could give 0 stars I would, my sister rented a house for a year and they have been nothing but a complete and utter nightmare! Keys went back on the 29th May and we are STILL fighting for ...
read full review
Was this helpful? Yes

“Give us back our money, thieves...”

Share on :
Aug 02,2020
Minithumbdown
By: 'Desiré'
Aug 02,2020
0 people found
this helpful
A terrible agency. They cheated us with the contract, with the money, we did not have hot water, we showered with cold water for 4 months, they made us a false contract and then they threw us out, they still owe us £ 630 and they don't return ...
read full review
Was this helpful? Yes

“Absolutely terrible. Avoid at all costs. Rude......”

Share on :
Jul 23,2020
Minithumbdown
By: 'Kyle'
Jul 23,2020
5 people found
this helpful
Absolutely terrible. Avoid at all costs. Rude, unprofessional, inconsiderate of tenants. I should have run away from the warning signs when I first visited the NGB Office in Brighton. The office is very slick and professional looking, but it's a Potemkin Village trying to establish ...
read full review
Was this helpful? Yes

“DO NOT RENT WITH THESE PEOPLE. ANYONE LOOKING......”

Share on :
Jul 22,2020
Minithumbdown
By: 'Jenny'
Jul 22,2020
2 people found
this helpful
DO NOT RENT WITH THESE PEOPLE. ANYONE LOOKING TO RENT AT 218 DYKE ROAD DON'T. They are useless and act illegally and have extorted so much money off of us. We share an electric meter with the next door flat, weren't even told and had to ...
read full review
Was this helpful? Yes

“I would not recommend these agents to anyone. We are ......”

Share on :
Jun 28,2020
Minithumbdown
Rachel
By: 'Grace'
Jun 28,2020
4 people found
this helpful
I would not recommend these agents to anyone. We are students, and the way we were treated was absolutely awful. We had a flood in our flat, which was solely the fault of the plumber, who was contracted by the agents, yet we were blamed. ...
read full review
Was this helpful? Yes

“Great service received...”

Share on :
May 21,2020
Minithumbup
Hannah
By: 'jasmine'
May 21,2020
0 people found
this helpful
Great experience so far - the agency staff Hannah has been nothing but helpful throughout the whole moving in process and more so since moving in (its usually the other way round with some letting agents!) Thanks for being so responsive and having solutions ready ...
read full review
Was this helpful? Yes

“Degrading treatment towards a tenant...”

Share on :
Feb 08,2020
Minithumbdown
Sean
By: 'Teea'
Feb 08,2020
5 people found
this helpful
I was in a hurry to move and at first things seemed to go well. Sean got me into a viewing and helped me with the credit check to move in. Now this is where everything started going wrong. It was my worst mistake to ...
read full review
Attachments

Review file
Was this helpful? Yes
By: Coach
Sep 04, 2023
View all comments (2)
I have never complain to any company in any country in my whole life, but this one is really disaster. Get away when you can. Do not even have a house viewing with them. Everything is a lie, we were told that they were going to clean the property both interior and exterior before we move in; however, on the day of we moved in we did not even received an information detail email also nothing has been done as it was told. Moreover, when we called them the only we got is the frusturation and ignor ...

“Horrible. Never reachable in the office, no c......”

Share on :
Jan 21,2020
Minithumbdown
Sean
By: 'James'
Jan 21,2020
4 people found
this helpful
Horrible. Never reachable in the office, no cell phone number available, correspondence happens at a rate of one email per day AT BEST. Slow to get around to repairs; 1 month without hot water and counting. Black mould all over the kitchen and bathroom and no ...
read full review
Was this helpful? Yes

“Worst letting agency in Brighton...”

Share on :
Oct 08,2019
Minithumbdown
I.
By: 'Marco'
Oct 08,2019
4 people found
this helpful
The worst experience in my whole life with a letting agency. They rented me a cold stinky basement, with mold and worms and a broken wardrobe which was not being fixed before I moved in, like their agent assured me. Speaking about their agent, he ...
read full review
Was this helpful? Yes

“Terrible - do not use. Waited over half an ho......”

Share on :
Sep 20,2019
Minithumbdown
By: 'Charlotte'
Sep 20,2019
4 people found
this helpful
Terrible - do not use. Waited over half an hour for a viewing which no one bothered to call me about to say they were running late. Turned up and didn't even get an apology! Knew no information about the property. Sick of tired of ...
read full review
Was this helpful? Yes

“good service...”

Share on :
May 13,2019
Minithumbup
By: 'orange'
May 13,2019
0 people found
this helpful
this NGB- Lettings has a good services and the house is well decorated and comfortable to live in, the staffs also are good....
read full review
Was this helpful? Yes

“Horrible expereince...”

Share on :
Mar 20,2019
Minithumbdown
By: 'Alex'
Mar 20,2019
6 people found
this helpful
As a tenant of a property managed by NGB i can honestly say I would never recommend this agency to anyone searching for a house in Brighton. I have found them to lack professionalism, try to induce extra charges and be unresponsive. Honestly there are ...
read full review
Comment on agent fees
Ridiculous rent fees, agency fees and extra charges
Was this helpful? Yes
By: rachel
Sep 03, 2019
View all comments (1)
i'm yet to move into my student house in brighton, but we're renting through NGB and the experience has been nothing but awful so far... we (6 students) have paid around £1000 each in 'agency fees' so far, without even moving into the property, and the communication on their end has been terrible (slow, sloppy, inconsistent, etc.) i'm praying the house is in alright condition when we move in on friday, otherwise i'm afraid we'll have to take legal action against them. a friend of a friend were ...

“4 months no HOT WATER IN SHOWER...”

Share on :
Mar 09,2019
Minithumbdown
By: '4'
Mar 09,2019
0 people found
this helpful
I moved in a bedsit managed by NGB lettings , day 1 I told them there is NOO HOT water to shower with , they told me to request repair via email. 7 days later multiple email calls to NGB but still no hot water . 4 MONTHS later they asked ...
read full review
Comment on agent fees
GREEDY AGENCY . LAZY .
Was this helpful? Yes

“Unprofessional and unskilled...”

Share on :
Sep 26,2018
Minithumbdown
By: 'Elina'
Sep 26,2018
7 people found
this helpful
As a recent tenant of NGB lettings, I can honestly say that they are one of the most uncaring bunch of people put together in one office just for the heck of it. The first thing you will receive when you enter in their office ...
read full review
Comment on agent fees
Their fees are highly justified if they are honest about its purpose, which is not the effort they put into helping you but the effort they put into making everyone look presentable in their expensive looking office to deceive people in thinking that they very, very reputable.
Was this helpful? Yes

“WORST EXPERIENCE EVER...”

Share on :
Jun 18,2018
Minithumbdown
By: 'J24'
Jun 18,2018
7 people found
this helpful
Been in the UK for about 5 years now. This is the worst ever property I've seen. My brother stayed with NGB this year and I have no words for it. The room they showed us was different from what we got. There are some of ...
read full review
Comment on agent fees
WORST. The property is old and smelly and they charge at a damn high price with nothing included.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by NGB Lettings

Regional Awards won by NGB Lettings

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home