• Stephen O'Neill
    Stephen O'Neill
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    Gemma Hay
  • Charlene Adams
    Charlene Adams
  • Jack Canning
    Jack Canning
  • Michael O'Neill
    Michael O'Neill
  • Katie Brown
    Katie Brown
  • upload your photo
    Gregor Simpson
Newton is a modern, fresh property management company covering Central & North of Scotland with its head office in Glasgow and a satellite office in Aberdeen City Centre. Newton have a team of 5 Directors and 25 property professionals who manage the factoring and letting needs of over Β£2billion worth of residential properties throughout Scotland.

We are an owner-managed business; our Managing Director and founder Stephen O'Neil, has operated in the sector since 1971. Stephen is passionate
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87 Port Dundas Road
City Centre,Glasgow
City of Glasgow
G4 0HF
0141 353 6161

 
Sep 07,2017
Minithumbup
Gemma Hay
By: 'DLC'
Sep 07,2017
0 people found
this helpful
I've used Newton as my letting agent since 2011. When possible, I always liaise with Gemma Hay in the office - she is efficient, knowledgable and helpful. In particular, Gemma is aware that I like informed of any issues/repairs within the flat before they proceed, which helps to control finances. She responds very quickly to emails. She's probably the main reason I haven't considered alternative letting agents. Over the years, I've had one difficult tenant, which in hindsight shouldn't have b...
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Comment on agent fees
Seem to be in keeping with other Glasgow agents
Was this helpful? Yes
Sep 07,2017
Minithumbup
Katie Brown
Gemma Hay
By: 'Harry O'Donnell'
Sep 07,2017
0 people found
this helpful
I have highlighted two representatives from Newton on the basis that these are the two most recent points of contact. I could just as easily highlighted the team as a whole who I have always found to be first rate....
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Comment on agent fees
fees are reasonable and in line with the quality of service.
Was this helpful? Yes
Sep 07,2017
Minithumbup
By: 'Tom'
Sep 07,2017
0 people found
this helpful
I rented a flat from Newton for around 5-6 years. They were always polite and approachable, fixed things quickly when they broke, and seemed reasonable. They didn't unfairly keep increasing the rent like some letting agents do. No problems or extra charges when moving in or out or when I got married. Basically I was very happy with them. They occasionally made the odd mistake with things, so you will have to watch out for that. Didn't seem to be on purpose though and we got these things sorted ...
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Comment on agent fees
I think they changed their up-front fees policy after I moved in and no longer charge any. When I moved in, I had to pay them for credit and reference checking but I vaguely remember hearing them explaining to the new prospective tenants when they came round that they should organize it themselves and simply send it by email. The holding fee is reasonable and goes towards your deposit. Also there are no hidden charges down the line unless you are careless with the property.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Katie Brown
By: 'Rolotwix'
Aug 30,2017
0 people found
this helpful
Having dealt with him for many years I have found him very approachable and amenable. His approach to the business is excellent....
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Jack Canning
By: 'Helen'
Aug 30,2017
0 people found
this helpful
Excellent service from Jack Canning, he is always prompt at answering e-mails and keeping me updated with what is happening....
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Katie Brown
By: 'Demi'
Aug 30,2017
0 people found
this helpful
I have been a customer of this agency for almost a year and I am very satisfied with their services. More specifically I am in contact with Katie who is always very helpful and responds immediately to any request or question I might have. All repairs are taken care of promptly and everyone in the agency seems very eager to make sure that I remain happy with my rental conditions and property....
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Charlene Adams
By: 'Bruce'
Aug 30,2017
0 people found
this helpful
A pleasant rental agent to deal with. All queries are answered quickly and problems, if any, are dealt with fairly. We have a dedicated employee with whom we deal which we view as a positive...
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Comment on agent fees
Good level of fee
Was this helpful? Yes
Aug 30,2017
Minithumbup
Gemma Hay
Jack Canning
By: 'Evie Noble'
Aug 30,2017
0 people found
this helpful
From before I'd even taken the flat, Newton have been one of the best letting agents I've dealt with. They were lovely at the viewing and have been efficient, helpful and informative every step of the way since then. Everyone I've spoken to, over the 8 months I've been in the flat, whether it be by email, phone or in person has had a great attitude. Really glad I'm renting with them....
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Katie Brown
By: 'D'
Aug 30,2017
0 people found
this helpful
Very approachable, helpful and clear communicators. Do not hassle and instead are sensible with requests and practical solutions are offered. Much better than any other agents I've used....
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Comment on agent fees
No worse than elsewhere. A con no matter where you go
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Chris'
Aug 29,2017
0 people found
this helpful
I found Newton to be helpful and professional. When the flat needed specialist work, it was arranged within a day or two. Moving out was a breeze and Newton were very reasonable in returning the deposit....
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Comment on agent fees
No fees at all.
Was this helpful? Yes
Jan 28,2017
Minithumbup
Charlene Adams
By: 'Frank'
Jan 28,2017
0 people found
this helpful
I received a quite outstanding and personalised service from Newton when I recently let a beautiful property in the west end of Glasgow. The staff were without exception pleasant, knowledgeable and efficient. The viewing arrangements were excellent and the Newton agent, Charlene Adams, was very impressive and knowledgeable. Charlene answered all of our queries with detailed information and advised us of the likely next steps following the viewing, confirming these in writing later that day....
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Comment on agent fees
No fees
Was this helpful? Yes
By: zsolt
Jun 20, 2017
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we was take over from greenhome last year..we used to pay between 30-45pound factor a month.never had to call greenhome,they adjust the payment automatically..Now Newtown send us a mail we have to pay 75pounds a month..from 40to 75..they only cut grass cleaning two starways ,including building insurance 45pound per flat per year ,electricity on stairways..and changing bulbs sometime..18flat in the building if every flat pays 75a months ,that's 900a year.multiply by 18.that is 16200pound per year ...
Jan 12,2017
Minithumbdown
By: 'Jagmarketing'
Jan 12,2017
0 people found
this helpful
We are using this company to look after the Herald Building in Albion street Glasgow- I have found them to be very efficient, experienced, proactive and very thorough in dealing with a very complex, poorly converted building - I would have no hesitation in recommending this factor....
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Comment on agent fees
Still early days, but looking positive
Was this helpful? Yes
Jan 10,2017
Minithumbdown
By: 'J Jones'
Jan 10,2017
6 people found
this helpful
Newton are a factor to be avoided. Full of great promises which are never delivered. Rude, uncaring and clueless. Appear to be very understaffed and what staff are there seem to be completely lacking in any training or knowledge of factoring. Avoid at all costs....
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Was this helpful? Yes
Nov 25,2016
Minithumbdown
By: 'unimpressed'
Nov 25,2016
5 people found
this helpful
Newton are the factors for my flat. They are very slow to carry out repairs or deal with problems. They tell you they are doing something but they are not. Everything they do seems to be the easiest thing they can find, with no concern for cost, time, safety etc. I know some residents have become so frustrated with them they have been withholding payments. They take a very large float, and then undercharge on the regular payments so you end up running up a debt. They don't seem to have any proc...
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Comment on agent fees
Management fees seem ok, but I do not believe Newton are getting the best deals from their suppliers, and these costs are borne by us.
Was this helpful? Yes
By: Fed up from Edinburgh
Dec 12, 2016
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Completely agree. They are simply awful. Probably were once a good company but one of those that being big is more important than being good. Assuring to know I'm not the only one fed up with them. ...
Nov 04,2016
Minithumbup
By: 'Nick Boisson'
Nov 04,2016
0 people found
this helpful
Very helpful and efficient in dealing with finding new tenants for us and any requests that we have had in the past. Very friendly manner also....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
Stephen O'Neill
Katie Brown
By: 'Caroline Rollestone-Brown'
Oct 21,2016
0 people found
this helpful
Newton Property Management have been looking after my flat in Glasgow's Merchant City for over 10 years - Stephen O'Neill's knowledge of the market is unrivalled and he's built the business from strength to strength since I've known him. The Lettings and Management teams, including Gemma Hay and Katie Brown, are professional, efficient and turn things round quickly. Having Newton on board takes away the stress of dealing with tenants' queries, repair contractors and building management issues, a...
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Comment on agent fees
Very reasonable agent's fees which represent good value for money, plus Newton have kept an eye on local rent increases to benchmark my property and have gradually increased monthly rent in line with market, which is appreciated.
Was this helpful? Yes
By: Charlene Adams
Oct 27, 2016
View all comments (1)
Thank you Caroline for your review. ...
Oct 02,2016
Minithumbup
Katie Brown
By: 'Amit Kumar Srivastava'
Oct 02,2016
0 people found
this helpful
I am enjoying great movements with Newton property management. Team is very honest and take care of all minute details to stay well for a tenant. I always feel that I am in safe hands....
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Comment on agent fees
Good, Agent fee not applicable for tenant.
Was this helpful? Yes
By: Charlene Adams
Oct 27, 2016
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Thank you for your review Amit. ...
Oct 02,2016
Minithumbup
By: 'gary ledwith'
Oct 02,2016
0 people found
this helpful
I found Gemma Hay to be absolutely very helpful in going over and beyond the call of duty in helping me to sort out many letting problems and legacy problems with previous management service providers and GLASGOW city COUNCIL .I have the gratest of respect and admiration for all the team at Newton properties who have been very efficient and helpful in many situations GARY LEDWITH...
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Comment on agent fees
Good
Was this helpful? Yes
By: Charlene Adams
Oct 27, 2016
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Thank you for your review Gary. ...
Sep 29,2016
Minithumbup
By: 'Beth Thornton'
Sep 29,2016
0 people found
this helpful
Paul and Gemma have been so,utterly helpful in every way - always there on hand to answer my silly questions ! It was easy and not stressful getting my flat rented at a good,price with a good tenant !...
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Comment on agent fees
Think fees are reasonable considering I will be out the country and need it looked after !
Was this helpful? Yes
Sep 28,2016
Minithumbup
By: 'Denise ,landlord'
Sep 28,2016
0 people found
this helpful
I have used Newton's as my letting agents since 2005. They have been excellent and I have never had a complaint from my tenants regarding how they have been treated by them . The most valuable thing that they do is to address any problems with my property really quickly and they have a regular team of tradesmen that are always reasonably priced and do a good standard of work. I live over 400 miles away but have never been worried about rent , or service. I believe their checking process preven...
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Comment on agent fees
good for the level of service they provide
Was this helpful? Yes
Sep 24,2016
Minithumbup
Katie Brown
By: 'Phil'
Sep 24,2016
0 people found
this helpful
The staff were very professional and helpful. All correspondence was dealt with promptly and to a satisfactory conclusion. I'm very pleased with the service provided and would use Newtons again....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Charlene Adams
Sep 28, 2016
View all comments (1)
Hi Phil, Thank you for your review. From all at Newton ...
Sep 23,2016
Minithumbup
Stephen O'Neill
By: 'Dave Brown'
Sep 23,2016
0 people found
this helpful
In the 6 years Newton have managed my property they have dealt efficiently and effectively with boiler replacements, pest control issues, major roof repairs and several new tenants searches. Their communication with both me and the tenant is excellent and I am delighted with their overall service....
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Comment on agent fees
Competitive and appropriate
Was this helpful? Yes
By: Alison Clough
Sep 28, 2016
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Hi Dave, Thank you for your kind review. Alison & Stephen ...
Sep 23,2016
Minithumbup
Katie Brown
By: 'P Duffy'
Sep 23,2016
0 people found
this helpful
I am very happy with Katie. We have worked together very well to provide the family letting the flat with accommodation that meets their requirements. At times it is a challenge,but we have worked through issues. But most importantly Katie I appreciate all your efforts....
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Was this helpful? Yes
By: Katie Brown
Sep 28, 2016
View all comments (1)
Hi Patrick, Thank you for your kind review. Katie Brown ...
Sep 22,2016
Minithumbup
Charlene Adams
By: 'Candleriggs'
Sep 22,2016
0 people found
this helpful
Newton were great, they were very responsive to emails and calls, and when I needed work replacing white goods in the flat they were very prompt and professional about it. Very fair on deposit repayment too....
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Was this helpful? Yes
By: Charlene Adams
Sep 22, 2016
View all comments (1)
Good afternoon, Thank you for your kind review. Charlene & Gemma ...
Sep 22,2016
Minithumbup
By: 'C Kidston'
Sep 22,2016
0 people found
this helpful
Newtons have managed my flat for nearly ten years & I've found them to be first rate. All staff are helpful, friendly & well informed. I receive regular communications & have grown to rely on their advice re repairs etc. This is a trustworthy company that works hard for its clients & delivers peace of mind along with an excellent service. I cannot recommend them highly enough....
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Comment on agent fees
The fees are reasonable, with a transparent structure - no complaints.
Was this helpful? Yes
By: Charlene Adams
Sep 22, 2016
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Good afternoon, Thank you for your lovely comment. From all at Newton Letting ...
Sep 21,2016
Minithumbup
By: 'WHSKOBE'
Sep 21,2016
0 people found
this helpful
Excellent service, cannot chose any one person as I have been satisfied with all the contacts at this office. Service has always been informative and relevant to any problems or information necessary. As I am an expat it is always beneficial to have someone that is actually looking after my interests, and property....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Charlene Adams
Sep 21, 2016
View all comments (1)
Good morning, Thank you for your kind review it is very much appreciated. Newton Letting ...
Sep 21,2016
Minithumbup
By: 'Helen'
Sep 21,2016
0 people found
this helpful
Really great rental agency. Paperwork all presented well. They respond quickly to problem, always helpful. From a tenant's perspective I feel valued. For landlords they keep an eye on the premises. Would definitely recommend them....
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Comment on agent fees
I don't pay fees but they work for them!
Was this helpful? Yes
By: Charlene Adams
Sep 21, 2016
View all comments (1)
Hi Helen, Thank you for your kind review. ...
Sep 21,2016
Minithumbup
Charlene Adams
Katie Brown
By: 'Katharine'
Sep 21,2016
0 people found
this helpful
Newton Property management are the best agency I have ever rented a property through in my 15 years of renting. They are quick to carry out repairs and get back to us when we have a query about something. I have had dealings with a few staff members at Newton since we started renting through them 3 years ago and have found each of them polite and responsive. I mostly deal with Charlene and Katie, both of whom are lovely. Newtons always follows the correct procedures and gave us the all t...
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Comment on agent fees
There were no fees associated with Newton Property Management (fees or premiums are unlawful in Scotland)
Was this helpful? Yes
By: Charlene Adams
Sep 22, 2016
View all comments (1)
Hi Katherine, Thank you for your kind review. Charlene & Katie ...
Sep 20,2016
Minithumbup
By: 'Sharon'
Sep 20,2016
0 people found
this helpful
Consistently helpful and great to deal with over the years. She is reliable and resourceful when faced with a problem....
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Was this helpful? Yes
By: Charlene Adams
Sep 21, 2016
View all comments (1)
Hi Sharon, Thank you for your kind review. ...
Sep 17,2016
Minithumbdown
By: 'Loraine Gray'
Sep 17,2016
1 people found
this helpful
I have repeatedly been sent invoices for a utility bill for a former property in Hamilton. This is despite previously been informed by Newton that no money was outstanding. Despite asking for a copy of the utility bill three times by email and by telephone, a copy of the bill has never been forthcoming. No-one in the organisation has bothered contacting me about the issue - I just keep getting sent more invoices with no proof that I owe the sum involved. Absolutely terrible customer service....
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Was this helpful? Yes
By: Loraine Gray
Sep 22, 2016
View all comments (2)
Thanks for getting back to me on this matter. I can confirm that Newton have provided a very speedy response to my comment and have resolved the situation to my satisfaction. ...
Areas covered
  • G4
  • Central Scotland
  • North of Scotland

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Job vacancies

Please see a list of jobs available

Agent Fees

We are always delighted to meet landlords for a no obligation consultation advising on all aspects of letting as well as the outlining the 3 different services we offer. These include:

Advertising only (Β£120 incl VAT)
Professional photographs will be taken of your property in order to produce a high quality advert to be added to the main letting websites such as Rightmove and Zoopla. All enquiries will be dealt with by our highly experienced team and details of any viewings will be passed to you to carry out the viewing at a suitable time. Ideal for the landlords who tend to deal with everything themselves but would perhaps prefer a more professional advert for their property to attract greater interest and the maximum possible rent.

Tenant Find Only (Fees on application)
We will manage everything in order to find the best tenants at the maximum rent achievable including full advertising, carrying out viewings and thorough reference checks on all tenants, initial rent and deposit processing, preparation of inventory and all legal paperwork as well as the transfer of utilities and council tax and any other requirements. We will also have the tenant set up a standing order so rent is paid directly to you each month as soon as we hand the property back to you to manage.

Full management (Fees on application)
This will include all of the above as well as full management of the property 365 days a year by our highly experienced team of property managers. Monthly rent will be collected and transferred to you at the earliest opportunity together with a detailed statement and there will also be regular routine condition inspections undertaken. We aim to make this entire process as easy for you as possible where you can literally provide us with keys then wait for rent to hit your account on average within 2 weeks of initially advertising the property.

Tenants
We aim to make renting a pleasurable experience and we want our tenants to thoroughly enjoy staying in their quality Newton sourced home. When you reserve a Newton home there are no agents’ fees payable. In fact we will undertake a full credit check at no expense to the prospective tenant. A partial payment of the property deposit is made on reservation, the remainder payable before the tenants take possession. We believe our professionally managed high quality rented homes attract high quality tenants.
A deposit of 6 weeks rent is paid on entry (or before). This is transferred immediately to a government approved scheme – Safe Deposit Scotland. Thereafter, rent must be paid by direct debit on the 1st of each month.
All our homes are handed over scrupulously clean and that is how we expect them back – what’s good for tenants on the way in is good for us on the way out! We also offer all new tenants a good bottle of wine as a thank you for choosing Newton.
We aim to instruct repairs immediately and, once instructed, we have a full-time repairs manager to liaise with tenant, the owner and contractors. We do our best to make sure that repairs are carried out quickly and to a high standard.
For any issues out with office hours we have a list of Emergency numbers and troubleshooting questions.
Last updated at 9:03 AM 28/06/2016 by Paul McBride

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.

Should you wish to make a formal complaint, please email letting@newtonproperty.co.uk.
Last updated at 9:03 AM 28/06/2016 by Paul McBride

Awards won by Newton Property Management

Individual Branch Awards

Stephen O'Neill Stephen O'Neill
Director
3 reviews

About Stephen No description set View full profile
Gemma Hay - upload your photo Gemma Hay
3 reviews

About Gemma No description set View full profile
Charlene Adams Charlene Adams
Property Services Manager - Letting
8 reviews

About Charlene Charlene is our highly experienced Property Viewer who has been with the company for over 5 years. Charlene also helps our account department and provides support to our Property Managers. View full profile
Jack Canning Jack Canning
Property Manager - Letting
3 reviews

About Jack Jack has been a part of the Newton team for 4 years, and has gained a wide knowledge of the residential property sector. Jack continuously strives to create a professional, yet friendly relationship w View full profile
Michael O'Neill Michael O'Neill
Senior Inventory Manager - Letting
0 reviews

About Michael Michael has been with Newton for over two years now. Michael is responsible for carrying out final inspections, new inventories, dealing with tenant and landlord enquiries. View full profile
Katie Brown Katie Brown
Property Manager - Letting
11 reviews

About Katie Katie has over 30 years experience in housing (both social and private). For the past 5 years Katie has been working with Newton. Katie receives great job satisfaction when she can assist her coll View full profile
Gregor Simpson - no image available Gregor Simpson
Inventory Manager
0 reviews

About Gregor No description set View full profile

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