• Sean Newman
    Sean Newman
  • James Haycock
    James Haycock
  • Brendan Petticrew
    Brendan Petticrew
  • Zeba Ghazanfar
    Zeba Ghazanfar
  • Caroline Newman
    Caroline Newman
  • Lucy Webb
    Lucy Webb
  • Deborah Jane Gray
    Deborah Jane Gray
  • Paul Petticrew
    Paul Petticrew
  • Nathaniel Cleaver
    Nathaniel Cleaver
  • Michelle Richards
    Michelle Richards
  • Tara Doughty
    Tara Doughty
  • Rebecca Doble
    Rebecca Doble
  • Lorna Kermode
    Lorna Kermode
  • Mark Kermode
    Mark Kermode
  • Rachel Hyde
    Rachel Hyde
  • Samantha Strong
    Samantha Strong
  • Samantha Worrall
    Samantha Worrall
  • Ian Smith
    Ian Smith
  • claim your profile
    Tony Ubhi
  • Michael Mooney
    Michael Mooney
  • Harry Richards
    Harry Richards
  • Toni-Ann Bird
    Toni-Ann Bird
  • claim your profile
    Ewelina Puzio
  • claim your profile
    Roshan Bhairon
  • Kerry Giles
    Kerry Giles
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our cli Read full description...Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service
Apr 27,2017
Minithumbup
Paul Petticrew
By:
Apr 27,2017
0 people found
this helpful
A virtually exemplary process from start to finish. Newman's have set the marker for all other estate agents to beat and have single-handedly restored my faith in agents! Everyone we have been in contact with has been professional, polite and helpful. Paul in particular has been remarkable - polite, professional, friendly, experienced and genuinely keen to help sell our property. Our house is on paper tricky to sell - a character property with a strange layout that really needs to find the ri...
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Comment on agent fees
Market average rate (1%+VAT)
Was this helpful? Yes
Apr 26,2017
Minithumbup
Deborah Jane Gray
Ian Smith
By:
Apr 26,2017
1 people found
this helpful
Deborah and Ian have been excellent throughout the process despite not selling my apartment. Looks like we are going down the let route with Ian tying up someone within 3 days. Really good feedback and very proactive. Thanks Roger Northam...
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Comment on agent fees
See above
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Petticrew
By:
Apr 26,2017
0 people found
this helpful
Paul come out to value our house the day after we called him, He told us that Newman's could have the house advertised on Rightmove the same day as well as sending the details out to over 300 potential purchasers. We instructed him on the Thursday (not really believing him on the marketing side but he was confident he would sell our house). Friday morning Paul took the photo's and called us that afternoon to invite us into the shop to look at the particulars, after a little tweaking there it w...
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Comment on agent fees
Agent fees are simply agent fees. If your not happy with them use another agent. We were happy with the fees we paid and feel we got good value for money!
Was this helpful? Yes
Apr 24,2017
Minithumbup
Nathaniel Cleaver
James Haycock
By:
Apr 24,2017
0 people found
this helpful
Exceptional Service, Very Helpful and have excellent overview of local market. Easy to deal with and do exactly what they say they will do. Would definitely recommend....
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Comment on agent fees
Good value for service provided
Was this helpful? Yes
Apr 23,2017
Minithumbup
Deborah Jane Gray
By:
Apr 23,2017
0 people found
this helpful
I needed some advice as a long standing customer and spoke with Deborah - the advice I was given was clear, knowledgeable and recognised the specifics of my circumstances very well. It helped me make more informed decisions and was very supportive and followed up extremely efficiently with relevant information. The level of understanding and ongoing advice means I can move forward with confidence - great advice and great service just when I needed it....
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Comment on agent fees
Competitive and fair
Was this helpful? Yes
Apr 22,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 22,2017
0 people found
this helpful
Nathaniel has been very helpful in my quest to buy a new home. Willing to work out-of-hours to facilitate viewings and help with negotiations. Would recommend Newmans and Nathaniel for anyone looking to buy or sell. Very good service. Many thanks...
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Apr 13,2017
Minithumbup
Deborah Jane Gray
By:
Apr 13,2017
0 people found
this helpful
Deborah was so helpful and considerate,even though I never met her she was so lovely over the phone,very charming and good pesonnality,great to deal with her....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 06,2017
0 people found
this helpful
I found Newman`s very helpful and efficient with the viewing on my Mother`s house. I would like to thank Nathaniel Cleaver for all his help and advice....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 05,2017
0 people found
this helpful
Having rented my property for a number of years through Newmans it made sense to arrange the sale through them. Nathaniel has done a wonderful job liaising with the letting side of the business whilst advertising my property and finding a buyer in less than a week from the property details being finalised. He is professional, courteous and has made sure I am informed at every step. A pleasure to deal with....
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Comment on agent fees
The fees were in line with what was expected
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
James Haycock
By:
Apr 05,2017
0 people found
this helpful
Nathaniel was very efficient in dealing with my initial enquiry and getting me a viewing time that was convenient. He was knowledgeable about the property and dealt with my offer swiftly and professionally. Any times I have contacted the office since, I have been dealt with my courteous staff who are equally competent in their work....
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Comment on agent fees
Neutral as purchasing only.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 05,2017
0 people found
this helpful
I had a great experience with Newmans. Nathaniel was always very helpful and efficient. He even went out of his way to help me when he really didn't have to. And he didn't waste my time with sales pitches or inflated valuations, just got on with the job. Can't fault the service....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Beth Treanor
By:
Apr 04,2017
0 people found
this helpful
I found Beth very professional and customer oriented. All my enquiries and issues were dealt with by her promptly and efficiently. I was a total pleasure to deal with her. I wish her all the best....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Received outstanding service from Amelia 'Millie' Ruck. She guided me through the process of renting through Newmans Rugby and made every step to secure the same, simple, clear, and understandable. Nothing was any trouble for her and found her to be very professional, personable, and pleasant to speak with. Well done Mille! Your a clear asset to Newmans, good luck!...
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Comment on agent fees
Being a Yorkshireman I appreciate value for money, we dont mind parting with it, if it matches value of goods and services. In context to everyone else, Newmans have their rates clearly listed and you know what your paying for. Overall happy but hate paying fees!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Beth Treanor
By:
Mar 20,2017
0 people found
this helpful
We find Beth to be a knowlegeable & professional Property Manager. We feel confident that we can contact Beth about anything and she will strive to find a solution....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Samantha Strong
Lorna Kermode
By:
Mar 10,2017
0 people found
this helpful
Sam,Lorna and Suzannah marketed our house well and worked hard to secure viewings and a quick sale . Along with the quick sale of our property, they found us our perfect family home in budget. The Newmans team went above and beyond to helped us every step of the way and ensured our move was smooth and stress-free .Thank you...
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Comment on agent fees
The Agent fees were reasonable and the service we recieved was brilliant !
Was this helpful? Yes
Mar 07,2017
Minithumbup
Olga Kirsanova
By:
Mar 07,2017
0 people found
this helpful
I found Olga a friendly and professional representative of Newmans who dealt with a few issues with my rented accommodation in a positive and efficient manner....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Lucy Webb
By:
Mar 03,2017
0 people found
this helpful
Lucy was extremely helpful and professional in sorting out an issue my tenant was having. She got back to me promptly to answer my queries and I was happy with the result....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Beth Treanor
By:
Mar 03,2017
0 people found
this helpful
My experience of dealing with a Beth is always positive. I faced a bit of a sticky situation recently and Beth stepped up for me, supported me throughout and managed to find a solution to keep everyone happy!! Always ready to help. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Olga Kirsanova
By:
Mar 01,2017
0 people found
this helpful
I find Olga extremely competent and very responsive to tenant's needs. She has demonstrated a huge capacity to deal with these needs even at very peak times. Her communication is on point. She has my full recommendation!...
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Comment on agent fees
slightly high
Was this helpful? Yes
Feb 25,2017
Minithumbup
Paul Petticrew
By:
Feb 25,2017
0 people found
this helpful
Excellent Service from beginning to end, Paul is very polite, professional and really puts you at ease with things, especially if it's your first time selling a property. My house has been on the market for 7 days and has just sold at the price we were looking for. This is all down to Paul and his team for all of their efforts and hardwork! I would not hesitate to use Newmans again in the future! Keep doing what you're doing Paul.....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Kate McKee
By:
Feb 24,2017
0 people found
this helpful
I found Kathryn to be very professional in her approach to the business, while being courteous and polite throughout. Her tireless enthusiasm to find the right client provided a perfect solution to letting the flat. She has my complete endorsement....
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Comment on agent fees
Fees are competitive with other agents
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I have been extremely impressed with lowri's telephone manner, professionalism and politeness. I have not met her personally but every dealing with her has been a pleasant experience. I would highly recommend her to others....
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Comment on agent fees
Fees average
Was this helpful? Yes
Feb 20,2017
Minithumbup
Tara Doughty
By:
Feb 20,2017
0 people found
this helpful
Tara has done a fantastic job in managing my property, from the moment i switched to Newmans a few years back. No job is too big or small and communication has been excellent at all times. Very professional and I highly recommend her....
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Was this helpful? Yes
Feb 16,2017
Minithumbdown
Olga Kirsanova
By:
Feb 16,2017
0 people found
this helpful
Hello, as a tenant I found Olga to be extremely quick and responsive - always coming back to me straight away when I had a query which I found really professional and helpful. She was always clear with her answers so I've always knew where I stand, she also seemed happy to help which is refreshing. The 5 stars I have allocated are for Olga!...
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Comment on agent fees
I've looked at other agents fees and Newmans seem higher. Also when first letting it wasn't clear what I would have to pay and why.
Was this helpful? Yes
Feb 15,2017
Minithumbup
Paul Petticrew
Nathaniel Cleaver
By:
Feb 15,2017
0 people found
this helpful
We were very pleased to have Paul Come and value our house . He was very polite , bright and articulate , but not pushy , which we really liked . He took more time to really look at the property and figure out its main selling points . He seemed to really have a good stratergy in mind to sell our property . He was professional , concise , and he always followed through on everything promptly . Would really recommend Paul to anyone !...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
Ian Smith
By:
Feb 13,2017
0 people found
this helpful
Very professional the way he dealt with selling the house, sorted out issues quickly with a few hiccups we had, also quick to response to emails. Would recommend to anyone...
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Beth Treanor
By:
Feb 10,2017
0 people found
this helpful
I have found Beth to be a very diligent and conscientious worker; who evidently is very knowledgeable in her profession and dedicated. Beth has assisted in reaching positive outcomes throughout strenuous circumstances, whilst making us (tenants) feel confident that there is indeed momentum and progress being achieved. I would highly recommend Beth as a someone to work alongside, and additionally someone to gain information and support from through a tenant perspective. Thank you for your as...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 10,2017
Minithumbup
Kate McKee
By:
Feb 10,2017
0 people found
this helpful
Kate was really honest about the properties positives and negatives so we could make an informed decision and exceptional on helping us sort everything we needed to rent the property as we are new to the market. We're both really glad we found her on our new home search....
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Comment on agent fees
Newman's fees are among the highest we've seen but so are their services standards.
Was this helpful? Yes
Feb 10,2017
Minithumbup
Lowri Croydon
By:
Feb 10,2017
2 people found
this helpful
I was shown round the property by Lowri I was very impressed on how she presented herself and the professionalism she showed myself and my partner all the questions I asked for answers briefly but with high accuracy I can honestly say without doubt I am very impressed with this person's work ethic and she is a credit 2 Newman's estate agents...
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Lowri Croydon
By:
Feb 07,2017
1 people found
this helpful
Lowri was very helpful during our property search. She always was available over the phone / email to answer any queries. She is a very pleasant sales person. She is very professional, at the same time she is very passionate and it has always been a pleasure speaking to her. Would definitely recommend her to my friends n family....
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Comment on agent fees
n/a
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
164 2 191 7 365 3 211 3 38 4

Job vacancies

Please see a list of jobs available

Agent Fees

LETTINGS FEE'S......

REFERENCES

Once you have chosen your property, you will then need to complete an application form. Applicants must be over 18 years of age and bring proof of identity. Once this is received, we will then obtain references. When applying for your desired property, please bring a form of identification such as a Driving Licence or a Passport.

TENANCY FEE
The tenancy referencing / administration fees are as follows:
£240.00 which covers 1 person
£300.00 which covers 2 people
£360.00 which covers 3 people
£420.00 which covers 4 people
£480.00 which covers a Company Let

This includes guarantors, if needed, (ie 1 tenant + 1 guarantor = £300.00)
All fees are quoted inclusive of VAT

This is payable immediately upon deciding to apply for a tenancy. The tenancy fee is NON-REFUNDABLE should you decide not to pursue the tenancy (irrespective of whether or not references have been applied for) or alternatively if your application is declined.

HAVE YOU SOLD YOUR PROPERTY? If you are in the process of selling your property and wish to rent a property currently advertised for rental the property will not be taken off the market UNLESS you have exchanged contracts. If you have not exchanged contracts then a non-refundable deposit may be requested. This will be paid to your landlord if the tenancy does not proceed as a result of a change in your circumstances.

BOND
This is equivalent to one months rent plus £300 and must be paid by building society cheque or bankers draft the day you sign your tenancy agreements (personal cheques will only be accepted if submitted 7 days prior to signing). No cash will be accepted.
Eg: Rent £300 Bond £600.00

RENT
Payable on the day of signing by building society cheque, bankers draft, debit or credit card. Made payable to Newman Residential Lettings. No cash will be accepted.

CHECK IN FEE - £80 PLUS VAT
From the 1st January 2014 all new tenancies will be subject to a check in fee of £80.00 plus VAT. An independent inventory clerk will meet you at the property the day your tenancy starts and check the Inventory & Schedule of Condition with you. This fee becomes payable the day your tenancy starts together with your rental and deposit.

TENANTS CONTENTS INSURANCE

It is a mandatory requirement on all our tenancies that you protect your landlords fixtures and fittings against accidental damage/loss. It is not a mandatory requirement that you insure your own possessions – this is your choice although we recommend you do. Proof that cover is in place to cover the landlords fixtures and fittings will be required prior to the release of keys and the signing of a tenancy agreement.

IF YOU HAVE YOUR OWN POLICY IT MUST MEET THE FOLLOWING CRITERIA: PROVIDES COVER AGAINST ACCIDENTAL DAMAGE TO THE LANDLORDS FIXTURES AND FITTINGS (minimum £2,500) .


ALL FEES ARE SUBJECT TO CARD TRANSACTION FEES (50P FOR A DEBIT CARD OR 2.5% FOR A CREDIT CARD)
Last updated at 9:12 AM 03/10/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure 


1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:



The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP 7.

When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.




Sales Complaint Procedure    

1. Please raise
your complaint with the sales advisor that is handling your case.
2. If the
sales advisor cannot resolve the issue for you then please put your complaint
in writing addressed to the Branch Manager for that particular branch.
3. We
will acknowledge your complaint in writing within 5 working days. We will also
start a full investigation.
4. In line with The Property Ombudsman guidelines a
full written outcome will be sent to you within 15 working days.
5. If you are
not satisfied with the full written outcome response from the Branch Manager
you can write to the Managing Director. They will then respond to you with a
statement of the final view of the matter within 15 working days of receipt.
6.
If you are still not satisfied with the outcome, you can raise your complaint
with the:

The Property Ombudsman Milford
House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

7. When you have raised
a complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:12 AM 03/10/2016 by allAgents

Awards won by Newman Sales and Lettings

Individual Branch Awards

Leamington Spa, CV32 4LN

Rugby, CV21 2PE

Southam, CV47 1PN

Coventry, CV1 3RY

Solihull, B90 4ED

Firm rankings



Coventry
2 Greyfriars Court, Greyfiars Road, Coventry CV1 3RY
(110)
Head Office
1 Regent Street, Rugby CV21 2PE
(364)
Leamington Spa
3 Euston Place, Leamington Spa CV32 4LN
(421)
show all branches (5)
Solihull branch
Joseph House970 Stratford Road, Solihull B90 4ED
(26)
Southam
13 Brewsters Corner Pendicke Street, Southam CV47 1PN
(40)

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