• Sean Newman
    Sean Newman
  • Brendan Petticrew
    Brendan Petticrew
  • Zeba Ghazanfar
    Zeba Ghazanfar
  • Caroline Newman
    Caroline Newman
  • Lucy Webb
    Lucy Webb
  • Deborah Jane Gray
    Deborah Jane Gray
  • Paul Petticrew
    Paul Petticrew
  • Nathaniel Cleaver
    Nathaniel Cleaver
  • Michelle Richards
    Michelle Richards
  • Rebecca Doble
    Rebecca Doble
  • Lorna Kermode
    Lorna Kermode
  • Mark Kermode
    Mark Kermode
  • Rachel Hyde
    Rachel Hyde
  • Paul Lewis
    Paul Lewis
  • Hannah Gill
    Hannah Gill
  • claim your profile
    Tony Ubhi
  • Michael Mooney
    Michael Mooney
  • Harry Richards
    Harry Richards
  • claim your profile
    Ewelina Puzio
  • claim your profile
    Roshan Bhairon
  • Kerry Giles
    Kerry Giles
  • upload your photo
    Hannah Marvel-Smith
  • Suzanne D'Arcy
    Suzanne D'Arcy
  • Kate McKee
    Kate McKee
  • Olga Kirsanova
    Olga Kirsanova
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our cli Read full description...Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service
Dec 13,2017
Minithumbup
Lucy Webb
By: 'Gabor'
Dec 13,2017
0 people found
this helpful
We found the proper flat and just moved with the support of Lucy. She provided great service, always suitable, fair communication from the viewing till check in. She was always helpful, flexible I can only recommend to anybody who is looking for new home with minimum stress by the change....
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Dec 12,2017
Minithumbup
Deborah Jane Gray
By: 'Gibson'
Dec 12,2017
0 people found
this helpful
Deborah has been fantastic. She communicates regularly and is completely up to date with the progress of the purchase, liaising between solicitors to try to speed things up. Really pleased with the service - thank you very much....
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Comment on agent fees
OK
Was this helpful? Yes
Dec 08,2017
Minithumbup
Kate McKee
By: 'Debbie'
Dec 08,2017
0 people found
this helpful
We have recently rented a property for my daughter and partner who have relocated back to the UK, so it wasn't a straight forward process. Kate has been fantastic to deal with, kept us constantly informed and up to date and made sure we were able to stick to our deadline. We never had to chase for information or worry about anything as Kate had everything under control! She offered a very professional service....
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Comment on agent fees
Fair.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Olga Kirsanova
By: 'Chris Dolby'
Dec 07,2017
0 people found
this helpful
Since Olga has taken on the day to day running of our property, I have found her to be efficient and proactive in dealing with any issues raised by the tenant or by me. She always returns emails and phone calls very swiftly, and uses her knowledge of the industry to gently guide me to make appropriate decisions. Highly recommended!...
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Comment on agent fees
Pretty standard for the industry
Was this helpful? Yes
Dec 07,2017
Minithumbup
Kate McKee
By: 'Lauren & Sam'
Dec 07,2017
1 people found
this helpful
Kate has been nothing but kind caring and so helpful in all aspects of our move. As we were moving from abroad Kate dealt with this obstacle perfectly and kept us in the loop at every given moment, and her ongoing help has been more than perfect. She is so friendly and lovely and I could not recommend her more!...
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Was this helpful? Yes
Dec 07,2017
Minithumbup
Beth Treanor
Beth Treanor
By: 'Nicola and David Steddy'
Dec 07,2017
0 people found
this helpful
If like us you have experienced other agencies and can't be bothered staff then you will begin to appreciate the professional qualities that set Beth apart from the rest. We are delighted to be represented by a person of integrity, commitment to customer service, and admiral work ethic....
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Comment on agent fees
A little higher than others but you get what you pay for.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Deborah Jane Gray
By: 'Suresh Periyasamy'
Dec 05,2017
0 people found
this helpful
We would like to say a big thank you to Deborah. Deborah has done a fantastic job. She is always on track and maintained very good communication throughout the process. She is always approchable and has never failed to reply. She is very well organised and gets things done very quickly. We are happy with the service that we have recieved from Deborah. We would recommend Deborah if anyone buying are selling a property through Newman. Thank you so much Deborah...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 05,2017
Minithumbup
Olga Kirsanova
By: 'Ben Allen'
Dec 05,2017
0 people found
this helpful
Olga really looks after the letting of our house. She always keeps us well informed about any developments or works that need doing, and she makes arrangements very quickly. We know that she will respond quickly to any issues the tenants face and then we can sort things out quickly. We have been very happy with the speed at which our property is marketed between tenants: our house has never been empty for very long. Overall, the level of service has been excellent....
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Comment on agent fees
Most fees are pretty fair, although I would like to pay less for some of the tenancy renewal fees.
Was this helpful? Yes
Dec 01,2017
Minithumbup
Lucy Webb
By: 'Paloma'
Dec 01,2017
1 people found
this helpful
Lucy's been really helpful with us in our current address. We've been very happy with her job, because she tried to help us every time we needed and solved the problems very fast....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 26,2017
Minithumbup
Lucy Webb
By: 'Sonya and Robert'
Nov 26,2017
0 people found
this helpful
Lucy has been very helpful during our stay at our current address and also instrumental in our search for a property to move into when our contract expires. She is always available when needed and willing to lend a helping hand....
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Was this helpful? Yes
Nov 25,2017
Minithumbup
Lucy Webb
By: 'Howard'
Nov 25,2017
0 people found
this helpful
Lucy did a fantastic job yesterday resolving the letting of my property. We had a prospective tenant who was a tough negotiator who wanted a huge reduction in the rent advertised. She professionally brought these two extremes together as mediator in a considered and professional manner. Needless to say the tenant got a sensible rent reduction, Newman's did their job and I have a new prospective tenant. Well done Lucy......
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Was this helpful? Yes
Nov 25,2017
Minithumbup
Geraldine Evans
By: 'M. Ballinger'
Nov 25,2017
0 people found
this helpful
Thank you for sorting out our deposit so quickly and for all of your help and support over the last 6 months. All the best....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 23,2017
Minithumbup
By: 'NZer Exits Brexit'
Nov 23,2017
0 people found
this helpful
Polite complete service. I was overseas and was happy leave my property completely in the hands of Newman. Very Flexible....
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Comment on agent fees
As expected
Was this helpful? Yes
Nov 22,2017
Minithumbup
Deborah Jane Gray
By: 'Mike Bunce'
Nov 22,2017
0 people found
this helpful
I'd like to say a big Thank you to Deborah. She is always on the ball, extremely proactive and very efficient. If you intend to sell a property with Newmans I would recommend Deborah every time. She is very persistent and gets things done, even proactively talking to solicitors and moving things along. Thank you very much Deborah...
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Comment on agent fees
Fees are very reasonable for such a good service
Was this helpful? Yes
Nov 15,2017
Minithumbup
Deborah Jane Gray
By: 'Mr. Whittaker from Rugby'
Nov 15,2017
1 people found
this helpful
Deborah has provided us with excellent feedback on our house sale todate. She keepings in regular contact with my wife and I updating us on how our sale is progressing. I strongly recommend using her with your house sale and or purchase....
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Comment on agent fees
The fees are good value for the responsive feedback that we are receiving experiencing.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Olga Kirsanova
By: 'James'
Nov 14,2017
0 people found
this helpful
Olga is an exceptional lettings agent - very proactive, helpful and friendly. She has always been responsive in dealing with any issues I have had and responds to communications promptly. She is helpful and polite. I would highly recommend her. Please note that this 5 star review is for Olga only, not the lettings agency as a whole....
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Comment on agent fees
Fees are higher than I have paid elsewhere.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Deborah Jane Gray
By: 'Mrs Fair'
Nov 13,2017
1 people found
this helpful
Fantastic customer service from start to finish from Deborah Gray. She took all the stress out of the process of house buying, with her professional yet friendly manner and regular updates. I would definitely recommend using Deborah & Newman to anyone considering buying or selling a house in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 07,2017
Minithumbup
Deborah Jane Gray
By: 'Lorraine'
Nov 07,2017
1 people found
this helpful
Deborah a massive thank you for seeing the sale of my property through to completion, without your hard work and persistence i really dont think we would of got there. So nice to have somebody reliable and passionate about what they do, and somebody who actually keeps you updated...a real rarity. Would have no hesitation in using you again...thank you....
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Comment on agent fees
Slightly higher than some other agents, but the team worked hard to secure viewings.
Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Mike Green'
Nov 03,2017
0 people found
this helpful
Overall, a very poor service. Communications were good when making / receiving offers. After that, Toni just didn't answer her phone or return calls. We were then seemingly passed to Ian (who then left). We never heard from Toni again, and were passed to another agent without explanation. It felt like they treated our seller as their only client, and looked after their best interests, despite us also being their client (as they insisted we sold our property through them for our offer to be ...
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Comment on agent fees
Fees are very expensive. We are selling another property for £99 incl. VAT using an online agent. They are doing everything which Newmans do, except the viewings. I'm not really sure doing those are worth £4K!
Was this helpful? Yes
Nov 02,2017
Minithumbup
Deborah Jane Gray
By: 'Matt'
Nov 02,2017
1 people found
this helpful
Right from the first moment I walked through the doors of Newmans it was Deborah that gave me the confidence to use Newmans to sell my home. Having visited most of the other estate agents in Rugby and being given the same robotic sales pitch it was refreshing and reassuring that Deborah wanted to sell the house in a way that suited us and also provided options without pushing or being demanding. Through out the whole process she has been professional, efficiency and effective while maintaining...
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Comment on agent fees
They were good a negotiable to a value that suited all parties
Was this helpful? Yes
Oct 25,2017
Minithumbup
Harry Richards
Brendan Petticrew
By: 'J Biddle'
Oct 25,2017
0 people found
this helpful
I was very impressed with Newmans from the outset; they are very professional, hard working and know the housing market inside out, our experience was made very easy by their competent staff particularly Harry and Brendan who looked after our viewings & sale. After a bad experience with another agent we went down a multi-agent route with 2 new agents. Newmans worked well with the other agent but what stuck out the most was their customer service and individual drive in order to get the best ...
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Comment on agent fees
Agent fees are fair and in line with the market - not the cheapest but not the most expensive. I would say for the work done it was good value and we are happy with the outcome. My view before Newmans was to go with the cheapest however cheap does not always equal the best. We had the multi agent fee.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Nathaniel Cleaver
By: 'Rosemary Guest'
Oct 18,2017
0 people found
this helpful
Just would like to say how helpful Nathaniel Cleaver was dealing with my new house purchase. Nothing was too much trouble and surveys etc were speedily arranged without any problems. I would certainly recommend both Nathaniel and Newmans in the future....
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Comment on agent fees
Think fees very good.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Deborah Jane Gray
By: 'Mrs Roberts'
Oct 18,2017
0 people found
this helpful
Deborah Gray is efficient, hard working and thorough. I dealt with Deborah throughout the sale and completion and she kept me informed of everything at all times. She works in a professional manner whilst always being kind, positive, supportive and helpful in every way she can. The service was excellent throughout....
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Comment on agent fees
I was advised of the Agent's fees right from the beginning. I was happy with these as they were appropriate and fair for the property.
Was this helpful? Yes
Oct 13,2017
Minithumbup
Paul Lewis
Nathaniel Cleaver
By: 'Claire'
Oct 13,2017
0 people found
this helpful
Newmans in Leamington Spa have been amazing. We sold our house with them but it wasnt the smoothest sale experience but Newmans couldn't of done anymore to help make the process more bearable. They definitely earned their fees on the sale! Nathaniel was great to work with, kept us up to date, most days we spoke to him about one thing or another. He was friendly, knowledgeable and professional. Paul Lewis was also fantastic. They both made us feel important and listened to in such a bu...
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Comment on agent fees
Good. No issues with the service we received.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Beth Treanor
By: 'Ryan McMahon'
Oct 12,2017
0 people found
this helpful
Beth is simply fantastic. During her time as our Property Manager, she has proven herself to be professional, friendly, polite and extremely helpful. There hasn't been an issue she hasn't been able to resolve for us and she is so pro-active in finding solutions. I have full confidence that if I have an issue or problem, she will do her utmost to help. It has been a real pleasure having Beth as our Property Manager!...
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Was this helpful? Yes
Oct 11,2017
Minithumbup
Paul Petticrew
By: 'Alan'
Oct 11,2017
0 people found
this helpful
Paul's handling of the sale, from initial valuation when proof of finance was required for a care home through to final sale was excellent in all respects. He showed appropriate sensitivity when my mother died and didn't make unnecessary calls to follow-up, accepting my word that I would use him for the sale. When probate was obtained, the property was listed the next day after a painless gathering of information about the property. Following an agreed change to the listing price, the ...
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Comment on agent fees
I have no knowledge of what the market rates are but 1% seemed reasonable to me - and still does.
Was this helpful? Yes
Oct 09,2017
Minithumbup
Kerry Giles
By: 'S Haywood.'
Oct 09,2017
0 people found
this helpful
Kerry is down to earth, professional and delivers. Always been quick to respond to queries and gets matters sorted. Thank you....
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Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'The movers'
Oct 08,2017
0 people found
this helpful
Toni-Ann provided a very professional service and was always prepared to go the extra mile. The support given by Ian Smith particularly when Toni-Ann was not available was much appreciated. The other members of the staff were always willing to help The overall service provided was excellent during a very difficult time...
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Comment on agent fees
Acceptable in view of the service provided
Was this helpful? Yes
Oct 06,2017
Minithumbdown
By: 'Miss A'
Oct 06,2017
0 people found
this helpful
Am very dissapointed with the service or let me say without the service of this particular estate agent. I was scheduled to view a house in Coventry and was travelling from Manchester. The viewing got cancelled and nobody informed me. Only to be waiting by the property 15 minutes later, I rang them only to be told the viewing was cancelled. I asked how did you cancel an appointment without telling me? She did not know what to say..obviously this highlights lack of professionalism and good code o...
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Deborah Jane Gray
By: 'Renata'
Oct 02,2017
0 people found
this helpful
Deborah is a really nice person.She is there to help every day.Giving tips and ideas by e mail or on the phone.Selling and buying a house can be really stressfull but Deborah surely makes it easier.Thank you!...
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Comment on agent fees
Don't know it yet.lol
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
177 2 207 7 398 4 225 3 40 5

Job vacancies

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Agent Fees

LETTINGS FEE'S......

REFERENCES

Once you have chosen your property, you will then need to complete an application form. Applicants must be over 18 years of age and bring proof of identity. Once this is received, we will then obtain references. When applying for your desired property, please bring a form of identification such as a Driving Licence or a Passport.

TENANCY FEE
The tenancy referencing / administration fees are as follows:
£240.00 which covers 1 person
£300.00 which covers 2 people
£360.00 which covers 3 people
£420.00 which covers 4 people
£480.00 which covers a Company Let

This includes guarantors, if needed, (ie 1 tenant + 1 guarantor = £300.00)
All fees are quoted inclusive of VAT

This is payable immediately upon deciding to apply for a tenancy. The tenancy fee is NON-REFUNDABLE should you decide not to pursue the tenancy (irrespective of whether or not references have been applied for) or alternatively if your application is declined.

HAVE YOU SOLD YOUR PROPERTY? If you are in the process of selling your property and wish to rent a property currently advertised for rental the property will not be taken off the market UNLESS you have exchanged contracts. If you have not exchanged contracts then a non-refundable deposit may be requested. This will be paid to your landlord if the tenancy does not proceed as a result of a change in your circumstances.

BOND
This is equivalent to one months rent plus £300 and must be paid by building society cheque or bankers draft the day you sign your tenancy agreements (personal cheques will only be accepted if submitted 7 days prior to signing). No cash will be accepted.
Eg: Rent £300 Bond £600.00

RENT
Payable on the day of signing by building society cheque, bankers draft, debit or credit card. Made payable to Newman Residential Lettings. No cash will be accepted.

CHECK IN FEE - £80 PLUS VAT
From the 1st January 2014 all new tenancies will be subject to a check in fee of £80.00 plus VAT. An independent inventory clerk will meet you at the property the day your tenancy starts and check the Inventory & Schedule of Condition with you. This fee becomes payable the day your tenancy starts together with your rental and deposit.

TENANTS CONTENTS INSURANCE

It is a mandatory requirement on all our tenancies that you protect your landlords fixtures and fittings against accidental damage/loss. It is not a mandatory requirement that you insure your own possessions – this is your choice although we recommend you do. Proof that cover is in place to cover the landlords fixtures and fittings will be required prior to the release of keys and the signing of a tenancy agreement.

IF YOU HAVE YOUR OWN POLICY IT MUST MEET THE FOLLOWING CRITERIA: PROVIDES COVER AGAINST ACCIDENTAL DAMAGE TO THE LANDLORDS FIXTURES AND FITTINGS (minimum £2,500) .


ALL FEES ARE SUBJECT TO CARD TRANSACTION FEES (50P FOR A DEBIT CARD OR 2.5% FOR A CREDIT CARD)
Last updated at 9:12 AM 03/10/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure 


1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:



The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP 7.

When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.




Sales Complaint Procedure    

1. Please raise
your complaint with the sales advisor that is handling your case.
2. If the
sales advisor cannot resolve the issue for you then please put your complaint
in writing addressed to the Branch Manager for that particular branch.
3. We
will acknowledge your complaint in writing within 5 working days. We will also
start a full investigation.
4. In line with The Property Ombudsman guidelines a
full written outcome will be sent to you within 15 working days.
5. If you are
not satisfied with the full written outcome response from the Branch Manager
you can write to the Managing Director. They will then respond to you with a
statement of the final view of the matter within 15 working days of receipt.
6.
If you are still not satisfied with the outcome, you can raise your complaint
with the:

The Property Ombudsman Milford
House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

7. When you have raised
a complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:12 AM 03/10/2016 by allAgents

Awards won by Newman Sales and Lettings

Individual Branch Awards

Southam, CV47 1PN

Leamington Spa, CV32 4LN

Rugby, CV21 2PE

Coventry, CV1 3RY

Solihull, B90 4ED


Coventry
2 Greyfriars Court, Greyfiars Road, Coventry CV1 3RY
(116)
Head Office
1 Regent Street, Rugby CV21 2PE
(411)
Leamington Spa
3 Euston Place, Leamington Spa CV32 4LN
(443)
show all branches (5)
Solihull branch
Joseph House, 970 Stratford Road, Solihull B90 4ED
(26)
Southam
Suite 13, Brewsters Corner Pendicke Street, Southam CV47 1PN
(44)


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