• Sean Newman
    Sean Newman
  • James Haycock
    James Haycock
  • Brendan Petticrew
    Brendan Petticrew
  • Zeba Ghazanfar
    Zeba Ghazanfar
  • Caroline Newman
    Caroline Newman
  • Lucy Webb
    Lucy Webb
  • Deborah Jane Gray
    Deborah Jane Gray
  • Paul Petticrew
    Paul Petticrew
  • Nathaniel Cleaver
    Nathaniel Cleaver
  • Michelle Richards
    Michelle Richards
  • Tara Doughty
    Tara Doughty
  • Rebecca Doble
    Rebecca Doble
  • Lorna Kermode
    Lorna Kermode
  • Mark Kermode
    Mark Kermode
  • Rachel Hyde
    Rachel Hyde
  • Samantha Strong
    Samantha Strong
  • Samantha Worrall
    Samantha Worrall
  • Ian Smith
    Ian Smith
  • claim your profile
    Tony Ubhi
  • Michael Mooney
    Michael Mooney
  • Harry Richards
    Harry Richards
  • Toni-Ann Bird
    Toni-Ann Bird
  • claim your profile
    Ewelina Puzio
  • claim your profile
    Roshan Bhairon
  • Kerry Giles
    Kerry Giles
Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our cli Read full description...Newman's vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. Our aim is to provide an outstanding level of service to our clients, making moving an easy, seamless and pleasurable experience. We deliver this by making our clients feels special and by providing a full range of services. We believe in clients for life and will stay in contact with clients long after their transaction has concluded so we always remain the agent of choice. 50% of our business comes from recommendations and referrals by delivering exceptional service
May 29,2017
Minithumbup
Toni-Ann Bird
Kerry Giles
By:
May 29,2017
0 people found
this helpful
Buying in a new country is never easy but Toni was amazing! Thank you so much for all the extra help and suggestions. Your recommendation of Matt C was a life saver! and also the builder. Thanks for being so accommodating with all our requests. It really was great service and can't recommend you enough....
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Was this helpful? Yes
May 28,2017
Minithumbup
Kerry Giles
Toni-Ann Bird
By:
May 28,2017
0 people found
this helpful
Kerry is on the ball to make sure everything goes through quickly and smoothly , really good to deal with , toni-ann listed and marketed property with professionalism right from day one...
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Comment on agent fees
average
Was this helpful? Yes
May 26,2017
Minithumbup
Kerry Giles
Kerry Giles
By:
May 26,2017
0 people found
this helpful
Kerry was fantastic during our sale and purchase. She could not have been more helpful, nothing was ever too much to ask and she did everything in a friendly manner. We could not have asked for better....
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Comment on agent fees
Good.
Was this helpful? Yes
May 25,2017
Minithumbup
Paul Petticrew
By:
May 25,2017
0 people found
this helpful
I have just purchased my first property which was advertised by newmans , Paul was there on my first visit to view the flat and he was very professional and helpful , he had very good knowledge of the property and could answer all my questions , when burying the property he was very quick to respond and made the sale as easy as possible ....
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Was this helpful? Yes
May 25,2017
Minithumbup
Ian Smith
By:
May 25,2017
0 people found
this helpful
Ian handled a particularly tricky purchase of a listed building expertly. Communication was strong throughout and this helped to keep the sale on track through what ended up quite a lengthy process. Thank you. I would highly recommend Newmans and Ian Smith in particular....
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Was this helpful? Yes
May 25,2017
Minithumbup
Ian Smith
By:
May 25,2017
0 people found
this helpful
Ian has been absolutely fantastic with the whole selling my house process. He has always been there even on his days off, he is very quick to respond to emails and calls excellent communication. Ian is very knowledgeable and an expert in his field. Ian went above and beyond on numerous occasions. I can't recommend Ian highly enough....
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Comment on agent fees
Agents fees are competitive.
Was this helpful? Yes
May 18,2017
Minithumbup
Lucy Webb
By:
May 18,2017
0 people found
this helpful
Thank goodness for Lucy's warmth and kindness. She was very professional & thorough when she undertook the 6 monthly inspections but remained warm and gentle. She took our concerns seriously and was fair and prompt in communications. We need more Lucys in this world....
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Was this helpful? Yes
May 14,2017
Minithumbup
Samantha Worrall
By:
May 14,2017
0 people found
this helpful
Just rented for the first time. Sam was very helpful and always on hand to offer help and advice. Always retuned calls and responded to emails. Sam made the process easy to understand from beginning to end. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Paul Petticrew
By:
May 09,2017
1 people found
this helpful
Paul conducted himself in a confident professional manner. He kept us informed on how things were progressing with the sale. We are very pleased with the service that we received from him and James....
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Comment on agent fees
We were advised initially what the fees would be and accepted the amount that was set.
Was this helpful? Yes
May 03,2017
Minithumbup
Paul Petticrew
By:
May 03,2017
1 people found
this helpful
From the moment we met Paul we felt he was extremely professional and confident in selling our property and put our minds at ease. Paul suggested an open day and sold the property. We are extremely pleased that we chose Newmans and Paul is an asset to your company. We would definitely recommend Newmans in the future. We was also impressed with how prompt everything was done and Paul was always on hand no matter what time of day it was. Thank you!...
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Comment on agent fees
We had 6 valuations although newmans weren't the lowest we felt that the confidence Paul gave around the service made our decision easy.
Was this helpful? Yes
May 02,2017
Minithumbup
Paul Petticrew
By:
May 02,2017
1 people found
this helpful
We had a great experience selling our house with Newmans. Paul was extremely efficient and the photos he took of our property were professional - he even had the details up on Rightmove on the same day. The whole team were friendly and were good at feeding back after viewings. We sold our house within about a week....
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Comment on agent fees
I think the fees were reasonable and comparable to others.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Deborah Jane Gray
By:
Apr 28,2017
0 people found
this helpful
Deborah has been extremely helpful throughout our moving process and has impressed me completely with her prompt and efficient email replies/arranging viewings and her confidence and knowledge of her job. I instantly received a text confirmation from newmans after requesting a viewing of a house which is something I have never heard of with an estate agent and I loved this personal touch....
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Was this helpful? Yes
Apr 27,2017
Minithumbup
Paul Petticrew
By:
Apr 27,2017
0 people found
this helpful
A virtually exemplary process from start to finish. Newman's have set the marker for all other estate agents to beat and have single-handedly restored my faith in agents! Everyone we have been in contact with has been professional, polite and helpful. Paul in particular has been remarkable - polite, professional, friendly, experienced and genuinely keen to help sell our property. Our house is on paper tricky to sell - a character property with a strange layout that really needs to find the ri...
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Comment on agent fees
Market average rate (1%+VAT)
Was this helpful? Yes
Apr 26,2017
Minithumbup
Deborah Jane Gray
Ian Smith
By:
Apr 26,2017
1 people found
this helpful
Deborah and Ian have been excellent throughout the process despite not selling my apartment. Looks like we are going down the let route with Ian tying up someone within 3 days. Really good feedback and very proactive. Thanks Roger Northam...
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Comment on agent fees
See above
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul Petticrew
By:
Apr 26,2017
0 people found
this helpful
Paul come out to value our house the day after we called him, He told us that Newman's could have the house advertised on Rightmove the same day as well as sending the details out to over 300 potential purchasers. We instructed him on the Thursday (not really believing him on the marketing side but he was confident he would sell our house). Friday morning Paul took the photo's and called us that afternoon to invite us into the shop to look at the particulars, after a little tweaking there it w...
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Comment on agent fees
Agent fees are simply agent fees. If your not happy with them use another agent. We were happy with the fees we paid and feel we got good value for money!
Was this helpful? Yes
Apr 24,2017
Minithumbup
Nathaniel Cleaver
James Haycock
By:
Apr 24,2017
0 people found
this helpful
Exceptional Service, Very Helpful and have excellent overview of local market. Easy to deal with and do exactly what they say they will do. Would definitely recommend....
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Comment on agent fees
Good value for service provided
Was this helpful? Yes
Apr 23,2017
Minithumbup
Deborah Jane Gray
By:
Apr 23,2017
0 people found
this helpful
I needed some advice as a long standing customer and spoke with Deborah - the advice I was given was clear, knowledgeable and recognised the specifics of my circumstances very well. It helped me make more informed decisions and was very supportive and followed up extremely efficiently with relevant information. The level of understanding and ongoing advice means I can move forward with confidence - great advice and great service just when I needed it....
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Comment on agent fees
Competitive and fair
Was this helpful? Yes
Apr 22,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 22,2017
0 people found
this helpful
Nathaniel has been very helpful in my quest to buy a new home. Willing to work out-of-hours to facilitate viewings and help with negotiations. Would recommend Newmans and Nathaniel for anyone looking to buy or sell. Very good service. Many thanks...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Deborah Jane Gray
By:
Apr 13,2017
0 people found
this helpful
Deborah was so helpful and considerate,even though I never met her she was so lovely over the phone,very charming and good pesonnality,great to deal with her....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 06,2017
0 people found
this helpful
I found Newman`s very helpful and efficient with the viewing on my Mother`s house. I would like to thank Nathaniel Cleaver for all his help and advice....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 05,2017
0 people found
this helpful
Having rented my property for a number of years through Newmans it made sense to arrange the sale through them. Nathaniel has done a wonderful job liaising with the letting side of the business whilst advertising my property and finding a buyer in less than a week from the property details being finalised. He is professional, courteous and has made sure I am informed at every step. A pleasure to deal with....
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Comment on agent fees
The fees were in line with what was expected
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
James Haycock
By:
Apr 05,2017
0 people found
this helpful
Nathaniel was very efficient in dealing with my initial enquiry and getting me a viewing time that was convenient. He was knowledgeable about the property and dealt with my offer swiftly and professionally. Any times I have contacted the office since, I have been dealt with my courteous staff who are equally competent in their work....
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Comment on agent fees
Neutral as purchasing only.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Nathaniel Cleaver
By:
Apr 05,2017
0 people found
this helpful
I had a great experience with Newmans. Nathaniel was always very helpful and efficient. He even went out of his way to help me when he really didn't have to. And he didn't waste my time with sales pitches or inflated valuations, just got on with the job. Can't fault the service....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Beth Treanor
By:
Apr 04,2017
0 people found
this helpful
I found Beth very professional and customer oriented. All my enquiries and issues were dealt with by her promptly and efficiently. I was a total pleasure to deal with her. I wish her all the best....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
Received outstanding service from Amelia 'Millie' Ruck. She guided me through the process of renting through Newmans Rugby and made every step to secure the same, simple, clear, and understandable. Nothing was any trouble for her and found her to be very professional, personable, and pleasant to speak with. Well done Mille! Your a clear asset to Newmans, good luck!...
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Comment on agent fees
Being a Yorkshireman I appreciate value for money, we dont mind parting with it, if it matches value of goods and services. In context to everyone else, Newmans have their rates clearly listed and you know what your paying for. Overall happy but hate paying fees!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Beth Treanor
By:
Mar 20,2017
0 people found
this helpful
We find Beth to be a knowlegeable & professional Property Manager. We feel confident that we can contact Beth about anything and she will strive to find a solution....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Samantha Strong
Lorna Kermode
By:
Mar 10,2017
0 people found
this helpful
Sam,Lorna and Suzannah marketed our house well and worked hard to secure viewings and a quick sale . Along with the quick sale of our property, they found us our perfect family home in budget. The Newmans team went above and beyond to helped us every step of the way and ensured our move was smooth and stress-free .Thank you...
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Comment on agent fees
The Agent fees were reasonable and the service we recieved was brilliant !
Was this helpful? Yes
Mar 07,2017
Minithumbup
Olga Kirsanova
By:
Mar 07,2017
0 people found
this helpful
I found Olga a friendly and professional representative of Newmans who dealt with a few issues with my rented accommodation in a positive and efficient manner....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Lucy Webb
By:
Mar 03,2017
0 people found
this helpful
Lucy was extremely helpful and professional in sorting out an issue my tenant was having. She got back to me promptly to answer my queries and I was happy with the result....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Beth Treanor
By:
Mar 03,2017
0 people found
this helpful
My experience of dealing with a Beth is always positive. I faced a bit of a sticky situation recently and Beth stepped up for me, supported me throughout and managed to find a solution to keep everyone happy!! Always ready to help. Keep up the good work...
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Comment on agent fees
Good
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
164 2 193 7 372 3 214 3 38 4

Job vacancies

Please see a list of jobs available

Agent Fees

LETTINGS FEE'S......

REFERENCES

Once you have chosen your property, you will then need to complete an application form. Applicants must be over 18 years of age and bring proof of identity. Once this is received, we will then obtain references. When applying for your desired property, please bring a form of identification such as a Driving Licence or a Passport.

TENANCY FEE
The tenancy referencing / administration fees are as follows:
£240.00 which covers 1 person
£300.00 which covers 2 people
£360.00 which covers 3 people
£420.00 which covers 4 people
£480.00 which covers a Company Let

This includes guarantors, if needed, (ie 1 tenant + 1 guarantor = £300.00)
All fees are quoted inclusive of VAT

This is payable immediately upon deciding to apply for a tenancy. The tenancy fee is NON-REFUNDABLE should you decide not to pursue the tenancy (irrespective of whether or not references have been applied for) or alternatively if your application is declined.

HAVE YOU SOLD YOUR PROPERTY? If you are in the process of selling your property and wish to rent a property currently advertised for rental the property will not be taken off the market UNLESS you have exchanged contracts. If you have not exchanged contracts then a non-refundable deposit may be requested. This will be paid to your landlord if the tenancy does not proceed as a result of a change in your circumstances.

BOND
This is equivalent to one months rent plus £300 and must be paid by building society cheque or bankers draft the day you sign your tenancy agreements (personal cheques will only be accepted if submitted 7 days prior to signing). No cash will be accepted.
Eg: Rent £300 Bond £600.00

RENT
Payable on the day of signing by building society cheque, bankers draft, debit or credit card. Made payable to Newman Residential Lettings. No cash will be accepted.

CHECK IN FEE - £80 PLUS VAT
From the 1st January 2014 all new tenancies will be subject to a check in fee of £80.00 plus VAT. An independent inventory clerk will meet you at the property the day your tenancy starts and check the Inventory & Schedule of Condition with you. This fee becomes payable the day your tenancy starts together with your rental and deposit.

TENANTS CONTENTS INSURANCE

It is a mandatory requirement on all our tenancies that you protect your landlords fixtures and fittings against accidental damage/loss. It is not a mandatory requirement that you insure your own possessions – this is your choice although we recommend you do. Proof that cover is in place to cover the landlords fixtures and fittings will be required prior to the release of keys and the signing of a tenancy agreement.

IF YOU HAVE YOUR OWN POLICY IT MUST MEET THE FOLLOWING CRITERIA: PROVIDES COVER AGAINST ACCIDENTAL DAMAGE TO THE LANDLORDS FIXTURES AND FITTINGS (minimum £2,500) .


ALL FEES ARE SUBJECT TO CARD TRANSACTION FEES (50P FOR A DEBIT CARD OR 2.5% FOR A CREDIT CARD)
Last updated at 9:12 AM 03/10/2016 by allAgents

Complaints Procedure

Lettings Complaint Procedure 


1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:



The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire SP1 2BP 7.

When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.




Sales Complaint Procedure    

1. Please raise
your complaint with the sales advisor that is handling your case.
2. If the
sales advisor cannot resolve the issue for you then please put your complaint
in writing addressed to the Branch Manager for that particular branch.
3. We
will acknowledge your complaint in writing within 5 working days. We will also
start a full investigation.
4. In line with The Property Ombudsman guidelines a
full written outcome will be sent to you within 15 working days.
5. If you are
not satisfied with the full written outcome response from the Branch Manager
you can write to the Managing Director. They will then respond to you with a
statement of the final view of the matter within 15 working days of receipt.
6.
If you are still not satisfied with the outcome, you can raise your complaint
with the:

The Property Ombudsman Milford
House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

7. When you have raised
a complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 9:12 AM 03/10/2016 by allAgents

Awards won by Newman Sales and Lettings

Individual Branch Awards

Leamington Spa, CV32 4LN

Rugby, CV21 2PE

Southam, CV47 1PN

Coventry, CV1 3RY

Solihull, B90 4ED


Coventry
2 Greyfriars Court, Greyfiars Road, Coventry CV1 3RY
(110)
Head Office
1 Regent Street, Rugby CV21 2PE
(369)
Leamington Spa
3 Euston Place, Leamington Spa CV32 4LN
(427)
show all branches (5)
Solihull branch
Joseph House970 Stratford Road, Solihull B90 4ED
(26)
Southam
13 Brewsters Corner Pendicke Street, Southam CV47 1PN
(40)

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