New Neighbours Estate Agents
0/5, 0 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
At New Neighbours we know that buying and selling property can be a challenging experience for you. Our expert team with over 50 years of experience is here to guide and support you throughout the whole process and make sure your experience is a positive one, with a first-class service that ... show more At New Neighbours we know that buying and selling property can be a challenging experience for you.
Our expert team with over 50 years of experience is here to guide and support you throughout the whole process and make sure your experience is a positive one, with a first-class service that keeps you at the heart of your property sales journey.

New Neighbours will ensure your property reaches the widest audience, both locally and nationally advertising on the Major Property Portals.
• Free “No Obligation” Valuation
• No Commission
• Fixed Fee
• Pay Nothing Upfront
• Professional Photography
• Floor Plan
• Real Time Communication
• Accompanied Viewings
• Listed on the major Property Portals.
• Home Reports
From our first initial contact, right through to completion, our team will ensure their Skills, Knowledge and Experience of the property market exceeds your expectations and achieves your goal of selling your property for the best possible price.

We are proud to offer a service where our experienced team will carry out your viewings, this enables us to truly put communication with you at the heart of our business

You will be the first to know of any activity relating to your property.

We are available until 7pm, 7 days a week, to act on any enquires or simply have a chat with you to discuss the best way to help you achieve your goal of selling your property at the highest possible price.
We are able to create marketing solutions to suit your exact property requirements, and offer our services on a commission free basis where you also pay us nothing upfront.
We are also able to access LOW COST Conveyancing, and Independent whole of market Mortgage Advice through our Solicitor and IFA Partners. These two services alone could potentially save you in excess of £1,000.00.
We can also take care of your Home Report, and will always instruct Professional Photography to ensure that your property is presented online to its best potential. We have a very clear understanding that quality photography is essential in delivering the maximum interest in you property, resulting in more viewings, and a higher end price being achieved. We will also advertise your approved property listing on the Major Property Portals.
Why not send us an email or give us a call today to arrange your Free Property Valuation and put us to the test?
New Neighbours
1-2-Let | Free instant Valuation

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Performance Statistics
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Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
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Areas covered
  • Glasgow
  • Central Scotland
  • Edinburgh
Address

Clyde Offices, 48 West George Street
Glasgow
Glasgow City
G2 1BP
01413702350

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Complaints Procedure

COMPLAINTS HANDLING PROCEDURE

What can I do if I am not satisfied with the service I have received from your Company?

Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. If we do not meet your expectations and you are dissatisfied in some way, then we wish to know. Most complaints stem from a lack of communication, in that either we misunderstand your instructions or customers misunderstand the service we provide.

We have adopted a three-stage procedure to ensure that any complaint is dealt with fairly and that anyone with a grievance is aware of the procedure to follow, thus avoiding any additional frustration.

How do I make a complaint to you?

Stage 1

In the first instance, we would encourage you to discuss any problems verbally and informally with your principal contact within the company. If this office is the source of your complaint, staff there should be able to help quickly and answer any questions you may have. If this does not resolve your concerns, then the Company’s formal procedure can be invoked.

Stage 2

If this verbal and informal approach does not satisfactorily deal with your concerns, we ask that you put your complaint in writing to the Senior Manager responsible for the office that deals with your property. His or her details are provided overleaf. We advise you to keep copies of all correspondence sent to us and notes of any conversations or telephone calls that have taken place regarding your complaint.

In order that we can help resolve your concern as quickly and efficiently as possible, we ask you to provide the following information:
• Your name, address and a daytime telephone number on which you can be contacted.
• The name and office location of the individual within the company with whom you have been dealing.
• A clear description of your complaint, giving concise details of what you believe has gone wrong.
• Details of what you would wish to be put right.

Your letter will be acknowledged within five working days and you will be advised of the timescale for sending a full reply. The Line Manager will then conduct an internal investigation into your complaint and, following completion of the same, will provide you with a full response and let you know what actions we have taken or will take. It is hoped that this response will resolve the matter to your complete satisfaction.

Stage 3
If the matter still remains unresolved or if you still have concerns, you can request that the matter be referred to Director level. In this case, the Manager will provide you with the contact details of the appropriate Director assigned to the case. The Director will personally conduct a separate review of your complaint and contact you to inform you of the conclusions reached.


What can I do if I am still not satisfied?

If you remain dissatisfied with any aspect of our handling of your complaint, then we would be pleased to discuss with you whether it is appropriate for the matter to be referred to an independent third party.
• If you are a consumer, you should contact:
The Property Redress Scheme
Premier House 1st Floor
Elstree Way
Borehamwood
WD6 1JH
0333 3219418
www.theprs.co.uk

Useful Contacts
(to be completed as appropriate when Complaints Procedure provided)

Stage 1 contact: Name:
Position:
Address



Telephone No:
Fax No:
Email:

Stage 2 contact: Name:
(Senior Manager) Position:
Address:



Telephone No:
Fax No:
Email:

Stage 3 contact: Name:
(Director) Position:
Address:



Telephone No:
Fax No:
Email:
Last updated at 10:11 AM 03/01/2018 by Stuart

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