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    Muniza Adam
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    Polat Ali
  • Sam Prats
    Sam Prats
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    Irfan Rafiq
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    Martina Assereto
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    Jaz Broughton
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    Adele Knight
  • Elisa Monti
    Elisa Monti
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    Michael Lythgoe
  • Aki Yiasoumi
    Aki Yiasoumi
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    Michael Charalambous
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    jay fisher
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    Christian Ramos
  • Maria Atkins
    Maria Atkins
  • Giada Cirillo
    Giada Cirillo
  • Eric Nembhard
    Eric Nembhard
  • Kamaljeet Kaur
    Kamaljeet Kaur
  • Kerem Arif
    Kerem Arif
  • Renata Pohlmann
    Renata Pohlmann
  • Giuseppe Lenti
    Giuseppe Lenti
  • Asia Thompson
    Asia Thompson
Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its do Read full description...Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its doors in one of Londonรขโ‚ฌโ„ขs most diverse and cosmopolitan areas of Brixton. Since then we have grown organically with offices in Clapham Common, London Bridge and Shoreditch.

Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of.

We have carefully constructed a team of individuals who all have a unique style and skill which compliments the professionalism of the Nelsons brand. All employees are hired locally which means each member of staff has an intimate understanding of your area.

Our directors who have over 40 years of combined experience play an integral part of the day to day running of Nelsons and still do what they are great at, which is selling and letting properties. Their hands on approach is what motivates our team to deliver the best achievable standards.
 


Properties for sale
Properties for rent
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
I have been doing business with Nelson Agent since 2009. I find them very efficient, honest, committed, delegated, friendly, very politely, reasonable and very helpful. They take care of the needs of both me as the landlady and also the tenant and make sure they satisfy my requirement and that of my tenant as well. I strongly recommend them...
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Comment on agent fees
Their fees are very reasonable and Michael Lythgoe at the letting department will always work with me on the Agent fees.
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
Michael assisted with the sale of our flat. Nelsons were able to generate a good number of viewings and we quickly had a couple of offers. Michael offered sound advice during the negotiations and worked hard to ensure the buyers kept to the targeted time frames. Really easy and friendly guy to work with. Would certainly recommend him....
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
Featured Review
2 people found
this helpful
Kerem helped and made sure that we secured a place that we were desperate to move into. Explained everything in the flat and coordinated negotiations with the landlord expertly. I was definitely under the impression that Kerem was keen to objectively satisfy both parties in making this tenancy agreement take place. Thank you Kerem. Aki received me in the office under very short notice, however, he was quickly able to show the hospitable side of Nelsons and made me feel very welcome. I would l...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
Featured Review
0 people found
this helpful
We had a great experience dealing with Elisa. As we were in a rush to find a place, she was able to organise a viewing at very short notice, on the same day as we contacted her for the first time. She was patient with us and responded accurately to all our questions....
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Comment on agent fees
Agency fees well worth the service.
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Jun 20,2016
Minithumbup
By:
Jun 20,2016
Featured Review
0 people found
this helpful
Asia was very friendly and helpful, and she answered all my questions. She helped me secure the flat very quickly, 5/5 recommended....
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Oct 02,2016
Minithumbdown
By:
Oct 02,2016
1 people found
this helpful
Charge an agency fee when not acting as agents throughout tenancy. Do not ensure online advertisement photos represent property. Do not ensure property is cleaned or letting conditions are met at commencement of tenancy. Misled about quality and quantity of furniture inclusions during and post property inspection. Do not give timely communication. Do not rectify issues with let property....
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Comment on agent fees
Bad. Very bad.
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Jun 15,2016
Minithumbup
By:
Jun 15,2016
3 people found
this helpful
Aki provided us with a great service from the beginning to the end and subsequent completion of our office search. Thank you again for the great service, would definitely recommend him....
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Asia was very helpful with finding our new home. She was very quick and decided , so we could feel everything was taken care of . It was also great to deal with someone nice and warm , without making us feel we are just another customers....
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May 30,2016
Minithumbdown
By:
May 30,2016
3 people found
this helpful
I have been renting in London for quite a few years now and I have never had such a bad experience, until I was faced with Nelsons that is. I wouldn't even know where to begin on all the things that were wrong but I had such an unpleasant experience that I decided to leave only 1 month before the end of my 12-month contract. I couldn't wait for that one month longer. They have their own maintenance agency that inflates charges and charges unnecessary and they will ensure thay do everything they ...
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By: Francine Vella
Aug 13, 2016
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These people are CON MEN ! They took two lots of deposits from me amounting to over ร‚ยฃ7000 and they didn't deposit it in a government scheme pocketing my tenants deposit and giving fake ID and then refusing to return the money at the end of the tenancy - I have also been told by another landlord that Nelsons own him 2 months rent which they have not given him - they are crooks so be very careful - I would definitely NOT use this company ! I am currently having them investigated by Action Frau....
May 26,2016
Minithumbup
By:
May 26,2016
4 people found
this helpful
I'm not one for writing reviews unless I feel the service I receive is above standard, and I have to give it to Aki - he exceed my expectations. He was responsive, reliable and straight to the point. I'm an overseas resident/buyer and I'd been looking for an investment property to buy in London for months. When I eventually found a property with Nelsons, Aki got me in for a viewing immediately and I made an offer. When my offer was accepted Aki kept me informed throughout the process and helped...
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May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
Kerem is literally the best agent I have ever dealt with, and I have dealt with many! He found me a dream flat with no hassle and went above and beyond to ensure I was overly satisfied. Gosh, what a breath of fresh air. He even managed to get me a better deal than I ever would have dreamed of. I highly recommend Kerem, 5 stars all around. He'll also be invited to our moving in party, that's how much I appreciated his hard, dedicated and passionate work but also his friendly, quick and efficient ...
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Comment on agent fees
good
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
3 people found
this helpful
I couldn't be happier now that I've moved into my new studio office in Old St. I had been searching for a suitable premises for a few months but knew that I'd found the ideal place on the first viewing with Aki. It had just hit the market & I was able to get all the official stuff underway on the same day thanks to both Aki & Polat. Everything moved swiftly & smoothly from that point which was great as I was admittedly quite eager to tie things up. Aki & Polat were both a pl...
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May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Kerem was absolutely fantastic. We were looking for a 3 bedroom property and the second one we saw with Kerem we feel in love with. We were able to secure the property quickly and get a good deal with Kerem's help. Kerem has been upbeat and positive through the whole process and quickly actions any requested we have. It's refreshing to have a good quality real estate agent in London! Thank you! :)...
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Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
It was lovely to meet Kerem. All my personal concerns were appeased on a human level which was refereshing compared to previous experiences in the industry. The property was in great condition and any extra queries were answered promptly and dealt with efficiently even when I embarrassingly mistimed a meet with the professional cleaners! We would recommend the whole branch because of our experience with Kerem....
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Comment on agent fees
Good, fair.
Was this helpful? Yes
Apr 15,2016
Minithumbdown
By:
Apr 15,2016
0 people found
this helpful
Very professional service. Helped me out immensely as I was in a real rush to move into the property after being let down by another agency....
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Apr 08,2016
Minithumbup
By:
Apr 08,2016
1 people found
this helpful
Asia was the unexpected gem in the London's real-estate market by being a down-to-earth and humble person when she presents, talks and advises either on the phone or in person. She helped us to find a really great property with a really good deal....
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
5 people found
this helpful
Just sold a flat through Nelsons Shoreditch and cannot praise them highly enough. I dealt with Raz, Polat and Aki who were all very helpful & attentive. I had a time limit and they found a good buyer quickly & got the job done extremely well. I found that Nelsons provide a personal service that you don't find with the big chains, meaning an altogether better experience. Highly recommended....
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Comment on agent fees
Nelsons' fees are reasonable and they provide good value for money.
Was this helpful? Yes
Mar 29,2016
Minithumbdown
By:
Mar 29,2016
3 people found
this helpful
Elisa and Giuseppe were excellent in helping me find a new apartment at a relatively short notice and also supported in coordinating my move out of my old flat. All the paperwork was turned around in about 24hrs and I moved in with 3 days of completing the initial viewing!...
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Feb 03,2016
Minithumbup
By:
Feb 03,2016
3 people found
this helpful
I've dealt with Elisa Monti on several occasions when I've let out my flats and she has always been incredibly helpful and professional. If I've been unable to be there personally she will sort things out for me by arranging to meet decorators and advising on things that need to be done....
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Comment on agent fees
good
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
2 people found
this helpful
Giuseppe was great. Showed us the house, but did over sell. Gave us plenty of time to walk around property and analyse things ourselves, yet was always there to answer any questions. Especially liked how with Nelsons when you put an offer in on the property – it takes it off the market whilst the landlord considers it. To me, this seems the fairest way to have your offer seriously considered....
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Feb 02,2016
Minithumbup
By:
Feb 02,2016
1 people found
this helpful
This agency has been absolutely useless since the day we started our rental contract. We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to get these issues resolved, but the person in charge always seems 'busy' or 'not available' and will always 'call us back' up to now, we still haven't been able to speak to the person in charge, and we're now facing eviction due to their errors. ...
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Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
1 people found
this helpful
So i had 3 agents round to value my property which i sold recently. I decided to use Nelsons as out of the 3 they were the only agency that was licenced (ARLA & NAEA) As well as this the reviews on here were so positive so it was a no brainer, It was an excellent decision and within days of marketing the team had a number of offers which finally i accepted above the asking price, It didn't stop there, Polat was amazing from start to finish and he kept me up to date with every point of th...
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Comment on agent fees
good
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
5 people found
this helpful
I recently moved from Australia and spent the first three days looking at property, I met a lot of real estate agents and looked at a few different properties however no one was as welcoming and friendly as Aki. I have rented several properties and also owned property but only in Australia so the ins and outs of renting were a little unfamiliar. From the minute Aki called me he had a really good energy and made everything so easy. He provided good recommendations for coffee, knew the area well ...
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Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
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Dear Caitlin, Thank you very much for your amazing review. It is a delight to hear Aki and the team exceeded your expectations. If you ever need our assistance again, please do let us know. Raz Rafiq Director....
Jan 20,2016
Minithumbup
By:
Jan 20,2016
3 people found
this helpful
Kerem has showed us few properties and he was very passionate in regards to finding us the right property and no doubt he has delivered that. He was brilliant in responding to all our inquiries and went the extra mile to make sure we understand the processes and happy with everything. He is the best agent I have dealt with by far and I will for sure recommend him to anyone who is looking for a passionate, efficient and honest agent. Thank you Kerem for making this so easy for us ïยโ€šร…ย ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
View all comments (1)
Thank you for your amazing review. If you ever need our assistance again, we would love to help. Raz Rafiq Director....
Jan 19,2016
Minithumbup
By:
Jan 19,2016
4 people found
this helpful
My Best Friend and Business Partner is the only way I can honestly describe my relationship with Raz, Polat, Elisa, Tijen and the rest of the Team at Nelsons. My wife, Emma and I are about to sell our home, leave the UK and travel the world. Having dealt with many different estate agents over the years; Raz and his Team are the only people that I trust completely to manage my property business. They provide a balanced service for both the tenant and the landlord with a level of service an...
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Comment on agent fees
They were more than fair and I actually paid them a bonus on a job well done and to bring them in line with competitors
Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
View all comments (1)
Wow, words can not express our gratitude for such an amazing review. It is always a pleasure to work with you and we will always strive to do our absolute best to ensure our standards continuously meet and exceeds your expectations. At least now you have one less thing to worry about when on your Worldly Travels. You can rest assure that all your properties are in good hands. Thank you again. Raz Rafiq Director....
Jan 19,2016
Minithumbup
By:
Jan 19,2016
4 people found
this helpful
Elisa has not only been a very good professional being able to protect my interest to the best but also someone very enthusiast and adorable which makes the painful moment of moving flats a dream ! Kerem has shown excellent professional skills too regarding the whole search process. Nothing more to say than Well done Guys !!...
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Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
4 people found
this helpful
I have not dealt a lot with agents and I do not think I will do as I have found the perfect one. I have asked Kerem about a property twice and have been satisfied both time. I appreciate when agents contact us for something we asked for and not something with different requirements only proposing same flats to all clients just trying to get their commission on the contract. Kerem is definitely not one of them, he is a man of words and always tried to find us something matching our requirements....
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Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
2 people found
this helpful
Karem showed us around the property. He was knowledgeable and passionate from the get go. We were the first tenants to view the flat but he knew pretty much everything we wanted to know first hand, there were a couple of details that he followed up on and was quick to respond. He went the extra mile and we never felt rushed or hurried. We put an offer in on the spot, and although we had some tricky requirements the process of getting agreement from the landlord was very smooth and fast. Communi...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
10 people found
this helpful
I've been moving house almost every year in the last 10 years and therefore I've been dealing with many real estate agents, both in London and Paris. I'm happy to say that Nelsons is by far the best! First, they are efficient. They understood perfectly the type of apartment I was looking for and my personality and found my ideal apartment and negotiated a very competitive rent with the landlord in a very short time. I booked this 3-bedroom flat and again they helped me after that finding the r...
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Comment on agent fees
Nelson doesn't get paid by the tenant, we only pay for the reference check. So yes free fees is quite cheap ;-)
Was this helpful? Yes
Oct 12,2015
Minithumbdown
By:
Oct 12,2015
1 people found
this helpful
We were showed the apartment by Nelsons after us finding the property on Zoopla. Jay seemed like a nice guy, but he told us that the landlord could put curtain rails up which was a lie. The landlord never agreed to this. I got a call later the same evening with the regular 'up sell' story that every agent in London tries to pull: 'We've received another offer, you need to offer more' to secure an apartment that isn't worth another dime. I don't appreciate these underhanded tactics. We wer...
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What agent could do to change your mind?
1. Being honest 2. Being more professional 3. Answering questions / queries (only my boyfriends messages were responded to. I was ignored) 4. If showing people around don't lie about what the landlord is willing to do (curtain rails) 5. We paid almost โ€š£600 in fees. Don't contact us asking us to get the references FOR you when you have their telephone numbers and email addresses (that we provided). 6. Check that the apartment is professionally cleaned BEFORE the next person moves in. 7. Provide inventory on the day a person moves in. 8. Provide proof of the credit check (to make sure the โ€š£120 we paid each was used to conduct a credit check. 9. Don't make people feel like they were violated by paying so much in fees and getting really shoddy service in return.
Comment on agent fees
This apartment isn't worth the amount we are paying (considering the state it was left in).
Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
9 people found
this helpful
I had an excellent experience with Nelsons while searching for new accommodation. Aki responded to my email with a call, and noted all my requirements. A few days later Aki came back with a property in E2 that matched my requirements. Having had plenty of other agents waste my time with pictures that didn't match the flat or not being at a location at the right time, it was a breath of fresh air to come across an agency who really listens to prospective tenants to help them find the perfect prop...
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By: Raz Rafiq
Oct 05, 2015
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Thank you Rory for you glowing review, it was an absolute pleasure doing business with you and I am glad to hear our customer service exceeded your expectations. Regards, Raz Rafiq Director....
Sep 02,2015
Minithumbup
By:
Sep 02,2015
7 people found
this helpful
The staff members of Nelsons were always very professional and friendly. If I had any queries they always responded immediately. Very good service from the beginning to the end....
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Aug 26,2015
Minithumbup
By:
Aug 26,2015
5 people found
this helpful
From the very first moment I met Kerem all the way through to the finalisation of my tenancy - Kerem was absolutely outstanding in every way. An extremely efficient, intelligent and passionate agent - and hence a refreshing ray of light in London's property industry. My experience was faultless, with a rapid rapid turnaround whereby nothing was too much trouble. Kerem insured that my landlord provided the furniture and fittings I requested and to my taste. I cannot recommended him more highl...
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Was this helpful? Yes
By: Raz Rafiq
Aug 26, 2015
View all comments (1)
Rebecca, Thank you very much for your amazing review, I am very happy to hear you were more than satisfied with our service and Kerem was able to go above and beyond your expectations. If you ever need our assistance, please do get in touch. Kindest regards Raz Rafiq Director....
Aug 13,2015
Minithumbup
By:
Aug 13,2015
9 people found
this helpful
Nelsons have been by far the best estate agents I have dealt with in London. Will just under 2 weeks to find a suitable apartment, Aki went above and beyond my expectations finding me a perfect property in the heart of Shoreditch and well within budget! His patients and friendly manner made the whole experience stress free and very easy. I felt Aki and the team at Nelsons were happy to go the extra mile, for example the property was part furnished and I had wanted an unfurnished property, Ak...
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Aug 01,2015
Minithumbup
By:
Aug 01,2015
6 people found
this helpful
Aki was really helpful right from the start. He did his best to work around our schedule and do a viewing very early in the morning so we would be the first in the property. He showed us the flat and turned around our questions very quickly. He also worked swiftly to provide us with a confirmation from the landlord as were on hurry for a quick response. I would definitely recommend Aki and Nelsons if you're looking for an estate agency to rent a house....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 2 55 18 8 1 4 0 2 4

Job vacancies

Please see a list of jobs available

Agent Fees

Administration Fee: ยฃ100 + VAT per person
Inventory Check in Fee: Range from ยฃ100 to ยฃ180 per tenancy (depending on size of property)
Last updated at 1:08 PM 26/01/2016 by allAgents

Complaints Procedure

If you're not happy with the service you have received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.

Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.

Mr Raz Rafiq รขย€ย“ Director.
raz@nelsonssales.com

Mrs Elisa Monti - Manager
elisa@nelsonssales.com
Last updated at 1:08 PM 26/01/2016 by allAgents

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Clapham
7 Clapham Common South Side, London SW4 7AA
(29)
London Bridge
54 Southwark Bridge Road, London SE1 0AR
(21)
Shoreditch
110 Curtain Road, London EC2A 3AH
(65)

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