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    Muniza Adam
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    Polat Ali
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    Irfan Rafiq
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    Martina Assereto
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    Jaz Broughton
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    Adele Knight
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    Michael Lythgoe
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    Michael Charalambous
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    jay fisher
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    Christian Ramos
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    rowshan muktader
Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its do Read full description...Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its doors in one of LondonÒ€ℒs most diverse and cosmopolitan areas of Brixton. Since then we have grown organically with offices in Clapham Common, London Bridge and Shoreditch.

Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of.

We have carefully constructed a team of individuals who all have a unique style and skill which compliments the professionalism of the Nelsons brand. All employees are hired locally which means each member of staff has an intimate understanding of your area.

Our directors who have over 40 years of combined experience play an integral part of the day to day running of Nelsons and still do what they are great at, which is selling and letting properties. Their hands on approach is what motivates our team to deliver the best achievable standards.
Properties for sale
Properties for rent
Mar 27,2017
Minithumbup
rowshan muktader
By:
Mar 27,2017
Featured Review
0 people found
this helpful
We found our dream home and within 24 hours Rowshan had secured it and made it ours. Honestly can't speak highly enough of Rowshan and his team. Incredibly professional, knowledgable and supremely helpful. So genuine in his approach and his responsive time to our many questions and requests was doubly impressive! Rob says: Rowshan went above and beyond. He made what can be a very stressful process, smooth, and pain free. Absolute champ. If we get married, he's invited!...
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Mar 17,2017
Minithumbup
Kerem Arif
By:
Mar 17,2017
Featured Review
0 people found
this helpful
Kerem is an absolute legend. He worked wonders for us - was prompt in communication, totally trustworthy, understanding of our needs, and an all-round pleasure to deal with. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Kerem Arif
By:
Mar 10,2017
Featured Review
0 people found
this helpful
Kerem was very friendly and incredibly helpful. He went out of his way to help me through the paperwork and finalisation process, making sure I understood everything and reviewed the conditions. Beyond this, Kerem and his colleague, Raz, answered many questions I had regarding tenant's rights....
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Comment on agent fees
Reasonable fee. He went beyond what I expected any agent would do.
Was this helpful? Yes
Jan 26,2017
Minithumbup
Muniza Adam
By:
Jan 26,2017
Featured Review
1 people found
this helpful
Muniza is very helpful, communicative, efficient and clear. As I am living abroad and it is not easy for me to manage my property in London. I m really happy that I have such a letting agent as Muniza, who communicates with me effectively regarding to all the issues concerning my property. She always finds a good solution in a professional way. Really appreciated with her work!...
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Comment on agent fees
reasonable and fair.
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Jan 26,2017
Minithumbup
Muniza Adam
By:
Jan 26,2017
Featured Review
1 people found
this helpful
I have found Muniza to be a pleasure to do business with. She is very professional and level headed. I have been particularly impressed by the rapid placement of tenants, the last of which moved in 5 days after the previous tenants vacated....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
Aki Yiasoumi
By:
Jan 16,2017
0 people found
this helpful
Aki certainly made the property buying process a lot easier for us, taking into account we are first time buyers. He was very helpful from the beginning and made an extra-effort to complete the transaction in timely manner. With his help we managed to finalise the deal within 2 months. We highly appreciate he was available to us almost 24/7 and was very efficient in resolving any issues and answering our questions. We would definitely recommend him to anyone looking for a professional and friend...
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Nov 21,2016
Minithumbup
Michael Lythgoe
Michael Charalambous
By:
Nov 21,2016
1 people found
this helpful
I have been doing business with Nelson Agent since 2009. I find them very efficient, honest, committed, delegated, friendly, very politely, reasonable and very helpful. They take care of the needs of both me as the landlady and also the tenant and make sure they satisfy my requirement and that of my tenant as well. I strongly recommend them...
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Comment on agent fees
Their fees are very reasonable and Michael Lythgoe at the letting department will always work with me on the Agent fees.
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Nov 21,2016
Minithumbup
Michael Charalambous
By:
Nov 21,2016
1 people found
this helpful
Michael assisted with the sale of our flat. Nelsons were able to generate a good number of viewings and we quickly had a couple of offers. Michael offered sound advice during the negotiations and worked hard to ensure the buyers kept to the targeted time frames. Really easy and friendly guy to work with. Would certainly recommend him....
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Oct 02,2016
Minithumbdown
Muniza Adam
By:
Oct 02,2016
3 people found
this helpful
Charge an agency fee when not acting as agents throughout tenancy. Do not ensure online advertisement photos represent property. Do not ensure property is cleaned or letting conditions are met at commencement of tenancy. Misled about quality and quantity of furniture inclusions during and post property inspection. Do not give timely communication. Do not rectify issues with let property....
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Comment on agent fees
Bad. Very bad.
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Jul 26,2016
Minithumbup
Kerem Arif
Aki Yiasoumi
By:
Jul 26,2016
2 people found
this helpful
Kerem helped and made sure that we secured a place that we were desperate to move into. Explained everything in the flat and coordinated negotiations with the landlord expertly. I was definitely under the impression that Kerem was keen to objectively satisfy both parties in making this tenancy agreement take place. Thank you Kerem. Aki received me in the office under very short notice, however, he was quickly able to show the hospitable side of Nelsons and made me feel very welcome. I would l...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2016
Minithumbup
Elisa Monti
By:
Jul 05,2016
0 people found
this helpful
We had a great experience dealing with Elisa. As we were in a rush to find a place, she was able to organise a viewing at very short notice, on the same day as we contacted her for the first time. She was patient with us and responded accurately to all our questions....
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Comment on agent fees
Agency fees well worth the service.
Was this helpful? Yes
Jun 20,2016
Minithumbup
Asia Thompson
By:
Jun 20,2016
0 people found
this helpful
Asia was very friendly and helpful, and she answered all my questions. She helped me secure the flat very quickly, 5/5 recommended....
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Jun 15,2016
Minithumbup
Aki Yiasoumi
By:
Jun 15,2016
3 people found
this helpful
Aki provided us with a great service from the beginning to the end and subsequent completion of our office search. Thank you again for the great service, would definitely recommend him....
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Was this helpful? Yes
Jun 14,2016
Minithumbup
Asia Thompson
By:
Jun 14,2016
0 people found
this helpful
Asia was very helpful with finding our new home. She was very quick and decided , so we could feel everything was taken care of . It was also great to deal with someone nice and warm , without making us feel we are just another customers....
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May 30,2016
Minithumbdown
By:
May 30,2016
5 people found
this helpful
I have been renting in London for quite a few years now and I have never had such a bad experience, until I was faced with Nelsons that is. I wouldn't even know where to begin on all the things that were wrong but I had such an unpleasant experience that I decided to leave only 1 month before the end of my 12-month contract. I couldn't wait for that one month longer. They have their own maintenance agency that inflates charges and charges unnecessary and they will ensure thay do everything they ...
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By: Francine Vella
Aug 13, 2016
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These people are CON MEN ! They took two lots of deposits from me amounting to over £7000 and they didn't deposit it in a government scheme pocketing my tenants deposit and giving fake ID and then refusing to return the money at the end of the tenancy - I have also been told by another landlord that Nelsons own him 2 months rent which they have not given him - they are crooks so be very careful - I would definitely NOT use this company ! I am currently having them investigated by Action Frau ...
May 26,2016
Minithumbup
Aki Yiasoumi
By:
May 26,2016
5 people found
this helpful
I'm not one for writing reviews unless I feel the service I receive is above standard, and I have to give it to Aki - he exceed my expectations. He was responsive, reliable and straight to the point. I'm an overseas resident/buyer and I'd been looking for an investment property to buy in London for months. When I eventually found a property with Nelsons, Aki got me in for a viewing immediately and I made an offer. When my offer was accepted Aki kept me informed throughout the process and helped...
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May 18,2016
Minithumbup
Kerem Arif
By:
May 18,2016
0 people found
this helpful
Kerem is literally the best agent I have ever dealt with, and I have dealt with many! He found me a dream flat with no hassle and went above and beyond to ensure I was overly satisfied. Gosh, what a breath of fresh air. He even managed to get me a better deal than I ever would have dreamed of. I highly recommend Kerem, 5 stars all around. He'll also be invited to our moving in party, that's how much I appreciated his hard, dedicated and passionate work but also his friendly, quick and efficient ...
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Comment on agent fees
good
Was this helpful? Yes
May 18,2016
Minithumbup
Aki Yiasoumi
Polat Ali
By:
May 18,2016
3 people found
this helpful
I couldn't be happier now that I've moved into my new studio office in Old St. I had been searching for a suitable premises for a few months but knew that I'd found the ideal place on the first viewing with Aki. It had just hit the market & I was able to get all the official stuff underway on the same day thanks to both Aki & Polat. Everything moved swiftly & smoothly from that point which was great as I was admittedly quite eager to tie things up. Aki & Polat were both a pl...
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May 03,2016
Minithumbup
Kerem Arif
By:
May 03,2016
0 people found
this helpful
Kerem was absolutely fantastic. We were looking for a 3 bedroom property and the second one we saw with Kerem we feel in love with. We were able to secure the property quickly and get a good deal with Kerem's help. Kerem has been upbeat and positive through the whole process and quickly actions any requested we have. It's refreshing to have a good quality real estate agent in London! Thank you! :)...
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Apr 29,2016
Minithumbup
Kerem Arif
By:
Apr 29,2016
0 people found
this helpful
It was lovely to meet Kerem. All my personal concerns were appeased on a human level which was refereshing compared to previous experiences in the industry. The property was in great condition and any extra queries were answered promptly and dealt with efficiently even when I embarrassingly mistimed a meet with the professional cleaners! We would recommend the whole branch because of our experience with Kerem....
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Comment on agent fees
Good, fair.
Was this helpful? Yes
Apr 15,2016
Minithumbdown
Asia Thompson
By:
Apr 15,2016
0 people found
this helpful
Very professional service. Helped me out immensely as I was in a real rush to move into the property after being let down by another agency....
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Was this helpful? Yes
Apr 08,2016
Minithumbup
Asia Thompson
Elisa Monti
By:
Apr 08,2016
1 people found
this helpful
Asia was the unexpected gem in the London's real-estate market by being a down-to-earth and humble person when she presents, talks and advises either on the phone or in person. She helped us to find a really great property with a really good deal....
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Was this helpful? Yes
Apr 06,2016
Minithumbup
Polat Ali
Aki Yiasoumi
By:
Apr 06,2016
5 people found
this helpful
Just sold a flat through Nelsons Shoreditch and cannot praise them highly enough. I dealt with Raz, Polat and Aki who were all very helpful & attentive. I had a time limit and they found a good buyer quickly & got the job done extremely well. I found that Nelsons provide a personal service that you don't find with the big chains, meaning an altogether better experience. Highly recommended....
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Comment on agent fees
Nelsons' fees are reasonable and they provide good value for money.
Was this helpful? Yes
Mar 29,2016
Minithumbdown
Giuseppe Lenti
By:
Mar 29,2016
3 people found
this helpful
Elisa and Giuseppe were excellent in helping me find a new apartment at a relatively short notice and also supported in coordinating my move out of my old flat. All the paperwork was turned around in about 24hrs and I moved in with 3 days of completing the initial viewing!...
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Was this helpful? Yes
Feb 03,2016
Minithumbup
Elisa Monti
By:
Feb 03,2016
3 people found
this helpful
I've dealt with Elisa Monti on several occasions when I've let out my flats and she has always been incredibly helpful and professional. If I've been unable to be there personally she will sort things out for me by arranging to meet decorators and advising on things that need to be done....
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Comment on agent fees
good
Was this helpful? Yes
Feb 02,2016
Minithumbup
Giuseppe Lenti
By:
Feb 02,2016
2 people found
this helpful
Giuseppe was great. Showed us the house, but did over sell. Gave us plenty of time to walk around property and analyse things ourselves, yet was always there to answer any questions. Especially liked how with Nelsons when you put an offer in on the property – it takes it off the market whilst the landlord considers it. To me, this seems the fairest way to have your offer seriously considered....
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Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
2 people found
this helpful
This agency has been absolutely useless since the day we started our rental contract. We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to get these issues resolved, but the person in charge always seems 'busy' or 'not available' and will always 'call us back' up to now, we still haven't been able to speak to the person in charge, and we're now facing eviction due to their errors. ...
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Was this helpful? Yes
Jan 27,2016
Minithumbup
Polat Ali
Maria Atkins
By:
Jan 27,2016
1 people found
this helpful
So i had 3 agents round to value my property which i sold recently. I decided to use Nelsons as out of the 3 they were the only agency that was licenced (ARLA & NAEA) As well as this the reviews on here were so positive so it was a no brainer, It was an excellent decision and within days of marketing the team had a number of offers which finally i accepted above the asking price, It didn't stop there, Polat was amazing from start to finish and he kept me up to date with every point of th...
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Comment on agent fees
good
Was this helpful? Yes
Jan 20,2016
Minithumbup
Aki Yiasoumi
By:
Jan 20,2016
5 people found
this helpful
I recently moved from Australia and spent the first three days looking at property, I met a lot of real estate agents and looked at a few different properties however no one was as welcoming and friendly as Aki. I have rented several properties and also owned property but only in Australia so the ins and outs of renting were a little unfamiliar. From the minute Aki called me he had a really good energy and made everything so easy. He provided good recommendations for coffee, knew the area well ...
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Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
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Dear Caitlin, Thank you very much for your amazing review. It is a delight to hear Aki and the team exceeded your expectations. If you ever need our assistance again, please do let us know. Raz Rafiq Director ...
Jan 20,2016
Minithumbup
Kerem Arif
By:
Jan 20,2016
3 people found
this helpful
Kerem has showed us few properties and he was very passionate in regards to finding us the right property and no doubt he has delivered that. He was brilliant in responding to all our inquiries and went the extra mile to make sure we understand the processes and happy with everything. He is the best agent I have dealt with by far and I will for sure recommend him to anyone who is looking for a passionate, efficient and honest agent. Thank you Kerem for making this so easy for us ïΒβ€šΓ…Β ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
View all comments (1)
Thank you for your amazing review. If you ever need our assistance again, we would love to help. Raz Rafiq Director ...
Jan 19,2016
Minithumbup
Polat Ali
Elisa Monti
By:
Jan 19,2016
4 people found
this helpful
My Best Friend and Business Partner is the only way I can honestly describe my relationship with Raz, Polat, Elisa, Tijen and the rest of the Team at Nelsons. My wife, Emma and I are about to sell our home, leave the UK and travel the world. Having dealt with many different estate agents over the years; Raz and his Team are the only people that I trust completely to manage my property business. They provide a balanced service for both the tenant and the landlord with a level of service an...
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Comment on agent fees
They were more than fair and I actually paid them a bonus on a job well done and to bring them in line with competitors
Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
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Wow, words can not express our gratitude for such an amazing review. It is always a pleasure to work with you and we will always strive to do our absolute best to ensure our standards continuously meet and exceeds your expectations. At least now you have one less thing to worry about when on your Worldly Travels. You can rest assure that all your properties are in good hands. Thank you again. Raz Rafiq Director ...
Jan 19,2016
Minithumbup
Elisa Monti
Kerem Arif
By:
Jan 19,2016
4 people found
this helpful
Elisa has not only been a very good professional being able to protect my interest to the best but also someone very enthusiast and adorable which makes the painful moment of moving flats a dream ! Kerem has shown excellent professional skills too regarding the whole search process. Nothing more to say than Well done Guys !!...
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Was this helpful? Yes
Dec 16,2015
Minithumbup
Kerem Arif
By:
Dec 16,2015
4 people found
this helpful
I have not dealt a lot with agents and I do not think I will do as I have found the perfect one. I have asked Kerem about a property twice and have been satisfied both time. I appreciate when agents contact us for something we asked for and not something with different requirements only proposing same flats to all clients just trying to get their commission on the contract. Kerem is definitely not one of them, he is a man of words and always tried to find us something matching our requirements....
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Was this helpful? Yes
Oct 22,2015
Minithumbup
Kerem Arif
By:
Oct 22,2015
2 people found
this helpful
Karem showed us around the property. He was knowledgeable and passionate from the get go. We were the first tenants to view the flat but he knew pretty much everything we wanted to know first hand, there were a couple of details that he followed up on and was quick to respond. He went the extra mile and we never felt rushed or hurried. We put an offer in on the spot, and although we had some tricky requirements the process of getting agreement from the landlord was very smooth and fast. Communi...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
Aki Yiasoumi
Elisa Monti
By:
Oct 16,2015
10 people found
this helpful
I've been moving house almost every year in the last 10 years and therefore I've been dealing with many real estate agents, both in London and Paris. I'm happy to say that Nelsons is by far the best! First, they are efficient. They understood perfectly the type of apartment I was looking for and my personality and found my ideal apartment and negotiated a very competitive rent with the landlord in a very short time. I booked this 3-bedroom flat and again they helped me after that finding the r...
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Comment on agent fees
Nelson doesn't get paid by the tenant, we only pay for the reference check. So yes free fees is quite cheap ;-)
Was this helpful? Yes
Oct 12,2015
Minithumbdown
By:
Oct 12,2015
1 people found
this helpful
We were showed the apartment by Nelsons after us finding the property on Zoopla. Jay seemed like a nice guy, but he told us that the landlord could put curtain rails up which was a lie. The landlord never agreed to this. I got a call later the same evening with the regular 'up sell' story that every agent in London tries to pull: 'We've received another offer, you need to offer more' to secure an apartment that isn't worth another dime. I don't appreciate these underhanded tactics. We wer...
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What agent could do to change your mind?
1. Being honest 2. Being more professional 3. Answering questions / queries (only my boyfriends messages were responded to. I was ignored) 4. If showing people around don't lie about what the landlord is willing to do (curtain rails) 5. We paid almost β€š£600 in fees. Don't contact us asking us to get the references FOR you when you have their telephone numbers and email addresses (that we provided). 6. Check that the apartment is professionally cleaned BEFORE the next person moves in. 7. Provide inventory on the day a person moves in. 8. Provide proof of the credit check (to make sure the β€š£120 we paid each was used to conduct a credit check. 9. Don't make people feel like they were violated by paying so much in fees and getting really shoddy service in return.
Attached Files
Comment on agent fees
This apartment isn't worth the amount we are paying (considering the state it was left in).
Was this helpful? Yes
Oct 05,2015
Minithumbup
Aki Yiasoumi
Elisa Monti
By:
Oct 05,2015
9 people found
this helpful
I had an excellent experience with Nelsons while searching for new accommodation. Aki responded to my email with a call, and noted all my requirements. A few days later Aki came back with a property in E2 that matched my requirements. Having had plenty of other agents waste my time with pictures that didn't match the flat or not being at a location at the right time, it was a breath of fresh air to come across an agency who really listens to prospective tenants to help them find the perfect prop...
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Was this helpful? Yes
By: Raz Rafiq
Oct 05, 2015
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Thank you Rory for you glowing review, it was an absolute pleasure doing business with you and I am glad to hear our customer service exceeded your expectations. Regards, Raz Rafiq Director ...
Sep 02,2015
Minithumbup
Maria Atkins
Aki Yiasoumi
By:
Sep 02,2015
7 people found
this helpful
The staff members of Nelsons were always very professional and friendly. If I had any queries they always responded immediately. Very good service from the beginning to the end....
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Was this helpful? Yes
Aug 26,2015
Minithumbup
Kerem Arif
By:
Aug 26,2015
5 people found
this helpful
From the very first moment I met Kerem all the way through to the finalisation of my tenancy - Kerem was absolutely outstanding in every way. An extremely efficient, intelligent and passionate agent - and hence a refreshing ray of light in London's property industry. My experience was faultless, with a rapid rapid turnaround whereby nothing was too much trouble. Kerem insured that my landlord provided the furniture and fittings I requested and to my taste. I cannot recommended him more highl...
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Was this helpful? Yes
By: Raz Rafiq
Aug 26, 2015
View all comments (1)
Rebecca, Thank you very much for your amazing review, I am very happy to hear you were more than satisfied with our service and Kerem was able to go above and beyond your expectations. If you ever need our assistance, please do get in touch. Kindest regards Raz Rafiq Director ...
Aug 13,2015
Minithumbup
Aki Yiasoumi
By:
Aug 13,2015
9 people found
this helpful
Nelsons have been by far the best estate agents I have dealt with in London. Will just under 2 weeks to find a suitable apartment, Aki went above and beyond my expectations finding me a perfect property in the heart of Shoreditch and well within budget! His patients and friendly manner made the whole experience stress free and very easy. I felt Aki and the team at Nelsons were happy to go the extra mile, for example the property was part furnished and I had wanted an unfurnished property, Ak...
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Was this helpful? Yes
Aug 01,2015
Minithumbup
Aki Yiasoumi
By:
Aug 01,2015
6 people found
this helpful
Aki was really helpful right from the start. He did his best to work around our schedule and do a viewing very early in the morning so we would be the first in the property. He showed us the flat and turned around our questions very quickly. He also worked swiftly to provide us with a confirmation from the landlord as were on hurry for a quick response. I would definitely recommend Aki and Nelsons if you're looking for an estate agency to rent a house....
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Was this helpful? Yes
Jul 27,2015
Minithumbup
Sam Prats
By:
Jul 27,2015
3 people found
this helpful
Excellent service. Sam Prats was as good as his word and notified me as soon as a property became available. The administration process handled from start to finish by Martina Assereto was quick, efficient and friendly. I was kept fully informed of developments right the way through the process. Nelson's are by far the most efficient, courteous and professional Estate Agent that I have experienced and personally I cannot praise the service from Sam or Martina highly enough!...
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Comment on agent fees
Extremely reasonable given that it seems common practice these days for some estate agents to charge admin fees around β€š£400!
Was this helpful? Yes
By: Raz Rafiq
Jul 27, 2015
View all comments (1)
Thank you very much Mr Clark for your kind words. We are very happy to hear you were pleased with our service, the team and we truly hope you enjoy living in your new apartment. If you need any future assistance, please feel free to contact us. Regards, Raz Rafiq Director ...
Jul 27,2015
Minithumbup
Elisa Monti
By:
Jul 27,2015
5 people found
this helpful
Elisa and Martina were extremely supportive throughout the search for our new home and the onboarding of our tenancy. They made what can be a very stressful experience feel straightforward, clear and stress free. It has been a pleasure to work with Nelsons and I would do so again....
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By: Raz Rafiq
Jul 27, 2015
View all comments (1)
Thank you very much Miss Cunninghamfor your kind words. We are very happy to hear you were pleased with our service, the team and we truly hope you enjoy living in your new apartment. If you need any future assistance, please feel free to contact us. Regards Raz Rafiq Director ...
Jul 27,2015
Minithumbup
Elisa Monti
By:
Jul 27,2015
6 people found
this helpful
I have been dealing with Elisa for a number of years. She is simply excellent. Dilligent, tennacious and knows her market very well. She works hard for the client but with the correct balance to get a deal done....
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By: Raz Rafiq
Jul 27, 2015
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Thank you very much Dan for your kind words. It has been an absolute pleasure working with you throughout all these years and we look forward to our strong ongoing business relationship. Regards, Raz Rafiq Director ...
Jul 26,2015
Minithumbup
Elisa Monti
Maria Atkins
By:
Jul 26,2015
7 people found
this helpful
Very efficient agency! Usually produce an offer within one or two days of viewings! Cost are very reasonable as well. Staff are courteous and knowledgable....
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Was this helpful? Yes
Jul 26,2015
Minithumbup
Aki Yiasoumi
By:
Jul 26,2015
7 people found
this helpful
Nelsons really proved themselves to go against the grain of London letting agents. They were calm, honest, friendly and really helpful; from the first interaction until all had been completed and we were settled in. Normally having to go through the letting process in London makes skinny-dipping with piranhas seem appealing but everyone at the Curtain Road branch of Nelsons whom we had contact with we're all super lovely, exceeding professional genuine human beings. Our family can't thank both A...
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Comment on agent fees
We did not feel dissatisfied or taken for a ride.
Was this helpful? Yes
By: Raz Rafiq
Jul 29, 2015
View all comments (1)
Thank you very much Sarah for your kind words. We are very happy to hear you were pleased with our service and our team. If you need any future assistance, please feel free to contact us. Regards, Raz Rafiq Director ...
Jul 26,2015
Minithumbup
Elisa Monti
Maria Atkins
By:
Jul 26,2015
Featured Review
6 people found
this helpful
We have been dealing with Nelsons for numerous years and I must say they are the most efficient, polite and honest Letting Agents we have ever dealt with in all the 40 years we have been in business. They are also the most proactive Letting Agent we have in the City and have been very successful in finding us tenants for practically all the properties we have in their area. We would highly recommend them to anyone Landlord/Landlady who has a property to let and also to any prospect tenant who ...
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By: Raz Rafiq
Jul 27, 2015
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Thank you very much Chris for your amazing review. It has been an absolute pleasure working with you and the team throughout these last 8 years and we will always strive to ensure we do our absolute best and continue to provide the best possible service we can. We look forward to working with you many more years to come. Raz Rafiq Director ...
Jul 23,2015
Minithumbup
Muniza Adam
Adele Knight
By:
Jul 23,2015
Featured Review
1 people found
this helpful
I have been renting with Nelsons for almost 3 years now and it was excellent and pleasant experience right from the start. Leting agent and office staff were friendly and helpfull. If a problem occurs it is always being fixed within hours. Nelsons also provides very competetive rental prices and comissions. Many cons comparing to other agencies, for instance no renewall fee which guarantees you at least couple of hundreds savings per year....
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Comment on agent fees
Overall cheap comparing to local agencies
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Jun 02,2015
Minithumbup
Kamaljeet Kaur
By:
Jun 02,2015
4 people found
this helpful
Kam has been very lovely and patient, and worked really hard to accommodate my needs. I now a tenant in a lovely flat in Brixton. Thank you!...
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By: Francine Vella
Aug 14, 2016
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These agents are theifs !!!! Be careful do not use them ! They owe me over £7,000 and one other landlord has been in touch to say they owe him 2 months rent also ! feel free to telephone me 07793781366 for more information. ...
May 27,2015
Minithumbup
Michael Lythgoe
Muniza Adam
By:
May 27,2015
1 people found
this helpful
Every member of staff I had met and the service they gave me was outstanding. I have used them for many properties in which they have found me great tenants and deal with any concerns they have. Not only that but also property management and selling. Anytime I call they were friendly and helpful. I would recommend any one to use them for any of their services, I will no doubt be using them now and for the future....
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May 20,2015
Minithumbup
Muniza Adam
By:
May 20,2015
1 people found
this helpful
My experience of dealing with Nelson had been very good and I found this agent friendly and flexible. I had prompt replies to my queries and issues related to the property had been sorted fairly quickly....
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May 19,2015
Minithumbup
By:
May 19,2015
Featured Review
4 people found
this helpful
Thank you Matt for finding me a top flat in a super location! I had nearly given up my flat hunt until I called you and you persuaded me to look at a flat in Vauxhall which I now call home :) Top agent, and great service from all the team!...
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By: Matt
Jun 02, 2015
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Thank you Maria you are more than welcome and it is the least we can do. As we have our finger on the 'pulse' in the busy property market, we know how fast it moves and what are good opportunities and try to pass that knowledge on to you, the client. We try to help everyone who we deal with find the best deal and pride ourselves on our market knowledge. Vauxhall is a great area and we are glad you like it! ...
May 18,2015
Minithumbup
By:
May 18,2015
Featured Review
5 people found
this helpful
Me and my flatmate rented a property through nelsons a year ago in Clapham. We viewed several properties but settled on one that we were happy with. The flat was perfect and exactly what we were looking for. After we had put in an offer and it was accepted, the agent called us and said that the tenants living in the flat extended their move date to a month later as they could not find another flat in time! This then made our current situation tricky as we would be homeless for over a month! E...
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Comment on agent fees
No fees would be good but going through an agent has its costs.
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By: Matt
Jun 02, 2015
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Hi Charlie Thank you for leaving a constructive review on your experience with Nelsons. Sometimes we are faced with issues that are out of our control with regard to the changing of dates from both existing and new tenants as circumstances change unexpectedly, however we do try to the best of our ability to alleviate as much of the stress and inconveniences involved with all aspects and on this occasion we were able to find a solution for all parties involved. I appreciate your recommendat ...
May 15,2015
Minithumbup
Giada Cirillo
By:
May 15,2015
6 people found
this helpful
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the flat for over a month now & they have been helpful & available on the phone when we have had any little problems. Leo was great. Very efficient. Highly recommended....
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By: Matt
Jun 02, 2015
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Hi Justin Thank you for your positive feedback on the experience you had when using our company. We are pleased that you are happy with your flat and that we exceeded your expectations with the process of finding and moving into your new home. If you are ever thinking of moving again in the future, I am sure Leo will be here and happy to assist you with your move. ...
May 14,2015
Minithumbup
Elisa Monti
By:
May 14,2015
5 people found
this helpful
As a first time landlord I was very worried regarding letting my property and who the potential tenants would be. Thanks to Nelsons I have found extremely satisfactory tenants at a competitive rate. The Service was very professional and personal, specially from the lettings manager Elisa who was very helpful and took the time and care to answer all my questions and assist me with my concerns. Thank you once again....
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May 08,2015
Minithumbup
Polat Ali
Elisa Monti
By:
May 08,2015
Featured Review
6 people found
this helpful
Had a wonderful experience with Nelsons, with sale of my house very professional and, swift. Polat was very knowledgeable and helpful. Would highly recommend....
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By: Raz Rafiq
Jul 29, 2015
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Thank you Emrah for you review, it was a pleasure doing business with you. All the best with your new property and if you are ever looking to sell/buy again, we always be here to assist. Regards, Raz Rafiq Director ...
May 07,2015
Minithumbup
Polat Ali
By:
May 07,2015
4 people found
this helpful
I dealt with Polat whilst i was looking to rent my house and I can honestly say he was bang on point. He made me feel at ease throughout the whole process and kept me well informed on the status. I felt he was very professional and easy to communicate with. When discussing fees and payments, he was very transparent and explained everything clearly, exactly what you need in those situations. The staff were very welcoming as well, always happy to offer me a cuppa and a cheeky biscuit when i was in...
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Apr 14,2015
Minithumbup
Aki Yiasoumi
By:
Apr 14,2015
11 people found
this helpful
Aki helped me to find a place last year and all went well. Unfortunately that landlord decided to sell so I had to look again. I found an even better place and again Aki and the team helped to make it all work with as little pain as possible. Highly recommended....
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Apr 06,2015
Minithumbup
Aki Yiasoumi
By:
Apr 06,2015
9 people found
this helpful
Aki made the whole experience very easy. He didn't try the hard sell and didn't pester us after we had looked a the flat for the first time (unlike some estate agents who are still bugging us)! He also didn't make us feel rushed when looking at the flat and in deciding whether we would take it. We had a very positive experience using Nelsons and are very excited about our new home!...
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Mar 31,2015
Minithumbup
Michael Charalambous
Muniza Adam
By:
Mar 31,2015
1 people found
this helpful
We received an excellent service at every step of the sale. Michael negotiated a brilliant price we were very pleased with indeed. We really appreciated that the flat was marketed with great pictures and a suitable buyer was found very quickly. We were able to contact Michael any time we needed to talk things over and it helped to bring the sale to good conclusion. Many thanks, well done....
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Comment on agent fees
Very pleased.
Was this helpful? Yes
Mar 25,2015
Minithumbup
Adele Knight
Muniza Adam
By:
Mar 25,2015
1 people found
this helpful
first of all very friendly , they have listen what we request, lots of views , flat/houses where as we request, they found us place in 0 time, VERY helpful with the payment ,also free tips for each place ;) i recommend this agent to anybody... they are here for us...
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Comment on agent fees
very good fees and again they are flexible with that
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
1 people found
this helpful
Always an exemplary service! I've tried many Estate Agents but none have managed to match up to Nelsons at the London Bridge branch. They have always gone above and beyond the call of duty, going the extra mile by ensuring to provide excellent customer service to both landlords and tenants. I now use them as a sole agent and always recommend them to family /friends who have also never been disappointed.A great service always!...
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Comment on agent fees
Nelsons at the London Bridge branch charge a very modest fee, in comparison to other agents, when you consider the high quality of service they provide. I would thoroughly recommend them!
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Mar 17,2015
Minithumbup
Michael Charalambous
By:
Mar 17,2015
1 people found
this helpful
Michael and the guys at Nelsons, were extremely knowledgeable and helpful. I have used them for sales and lettings in the past. I would recommend them to anyone looking to rent or sell / buy...
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Mar 10,2015
Minithumbup
By:
Mar 10,2015
1 people found
this helpful
The guys at Nelson's have been great, from listing my property to organising viewings and managing my property. I would recommend them as they are very efficient, professional and friendly. What I also like about the staff at Nelson's is the way they communicate. They always stay in contact and keep me updated which I find very important when dealing with property management. Keep up the good work guys....
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Mar 06,2015
Minithumbup
Michael Charalambous
By:
Mar 06,2015
1 people found
this helpful
I used the services of Nelsons on London Bridge for a number of years. They always found suitable, reliable tenants and were able to sell the property promptly at the price I asked for....
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Comment on agent fees
Agents fees were normal, not above average.
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Mar 06,2015
Minithumbup
By:
Mar 06,2015
1 people found
this helpful
Nelsons were professional from start to finish. they dealt with the vendors, solicitors and paperwork. More importantly, they sold a property in Greenwich for a higher price that the local agents were offering me. they were quick to reply to emails and calls made and I found them honest and straight forward to deal with....
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Comment on agent fees
Nelsons fees were very competitive as I paid far less than with the other agents quotations.
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Mar 05,2015
Minithumbup
Michael Charalambous
By:
Mar 05,2015
1 people found
this helpful
I wanted to OPENLY thank NELSONS for their unprecedented high level of service even when faced with a rather disappointing level of service from my solicitor. Not only was NELSON'S attention to detail when preparing the description of flat 37 for their web-sight excellent -it was also posted very quickly - only then to be topped by the fact they managed to get an offer (which ended in a successful conclusion) ON DAY 7 of my registering with them! Michael kept on top of everything for me and al...
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Comment on agent fees
The fees were extremely competitive compared to other agencies AND EXTREMELY FAIR WHEN CONSIDERING THE LEVEL OF SERVICE
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Mar 05,2015
Minithumbup
Muniza Adam
Adele Knight
By:
Mar 05,2015
1 people found
this helpful
We have recently moved out of our flat rented from Nelsons and our experience with them was far the best of any of the agencies we have worked with so far. When we moved in, our Letting Agent was Adele Knight who was great, there was no bullshitting, she was pretty straight forward and not wasting our time. Everything went smoothly with the move-in as well, during our fist week we found some minor issues around the flat and one bigger one with the hot water. As the property was fully managed by ...
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Mar 01,2015
Minithumbup
Elisa Monti
By:
Mar 01,2015
7 people found
this helpful
Nelsons have recently let my 1 bed off Hackney Road, they have found my new tenant in 3 days since I gave them the instruction and achieved a very competitive rent. Dealing with Elisa the lettings manager has been a pleasure, she is very responsive, professional and knowledgable. If you are a landlord or a tenant I think you would enjoy working with them....
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 27,2015
Minithumbup
Elisa Monti
By:
Feb 27,2015
7 people found
this helpful
Best estate agents I ever dealt with . Everything was dealt in a professional way all on time and Elisa was very helpful . Definitely recommend this company....
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Feb 16,2015
Minithumbup
Sam Prats
By:
Feb 16,2015
5 people found
this helpful
We were a couple looking to rent a 1 bed flat around Shoreditch. Sam from the Nelsons Shoreditch office was really helpfull and nice with us. We first visited 2 flats with him in the Shoreditch area and then I think he really understood our need because 2 days after the visits, he called us to arrange a viewing in the same day of the perfect flat for us....
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Feb 12,2015
Minithumbdown
By:
Feb 12,2015
4 people found
this helpful
They had withheld β€š£1000s in payments and only paid it once we raised it with them. The partners seem like nice honest people but they are far from it. If you do let them manage your property I advise you to keep an eye on all payments and also any works carried out especially by their sister company RPJ as they inflate charges and works which have been of inferior quality. My advice to any landlord is to use a reputable company who is a members of ARLA, NAEA and the Property Ombudsman s...
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What agent could do to change your mind?
Be professional, honest and transparent with charges.
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By: Polat Ali
Jul 28, 2015
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Dear Ali Caliskan We are very disappointed and surprised regarding your above review. Your claim that we withheld £1000's in payments is simply not true. We had been looking after your properties since approx. 2011 and during that time we had one oversight where a tenant paid late and the landlord was not paid. Once this was bought to our attention the payment was made straight away. You continued to use our services for a year after this error. We only ever carried out works after rec ...
Feb 12,2015
Minithumbup
By:
Feb 12,2015
Featured Review
10 people found
this helpful
It goes without saying that in this given time the good people of London only have time to write negative reviews, well positive reviews are just as important so here is mine. I have been dealing with Nelsons for over 7 years and have never received a better service. Previously I had worked with 4 different agents and Nelsons top them by far. My properties are let promptly, within the required timeframe and for the rent required. My tenants (to date, touch wood) have been perfect, my deposit...
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Comment on agent fees
Fees are reasonable. They are not cheapest agent but also not he most expensive. But like they say, you get what you pay for...
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By: Raz Rafiq
Jul 24, 2015
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Thank you very much Hamish for your kind words, it is a pleasure working with you. Raz Rafiq Director ...
Feb 11,2015
Minithumbup
Michael Charalambous
By:
Feb 11,2015
1 people found
this helpful
Nelsons did a fantastic job in letting my property, from start to finish. Hassle free, very informative, efficient, professional, to name a few! The lettings team were very organised and thorough, Michael did an amazing job and so did muniza ensuring the move in was smooth with minimal interference. I could not recommend them enough!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 10,2015
Minithumbup
By:
Feb 10,2015
1 people found
this helpful
I would like to thank Nelsons for finding me somewhere to stay so quickly and efficiently. All members of staff were friendly and professional, I would definitely recommend there services....
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Feb 10,2015
Minithumbup
By:
Feb 10,2015
7 people found
this helpful
I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will certainly being going back in the future. Many Thanks, Luke...
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By: Matt
Jun 02, 2015
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Thank you Luke. We are delighted that you are happy with the service received and furthermore you are happy with your property. We look forward to seeing you again when you are next searching for a flat. ...
Feb 09,2015
Minithumbup
By:
Feb 09,2015
7 people found
this helpful
Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to see if i was happy and how things were getting on. Highly recommended agency and convenient to get to as it is close to the tube. Thank you Nelsons for all your help and allowing me to settle into London!!!!...
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By: Matt
Feb 09, 2015
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Hi Chris, thank you for your positive review. We are glad to hear that you had a good experience with Nelsons and that we fulfilled your requirements and expectations. Though unfortunately we could not be of any further assistance with the issues you had within your flat, we were happy to help and are glad they were sorted quickly. A pleasure to hear that we helped you settle in London and if you are on the move again, please don't hesitate to get in touch. ...
Feb 09,2015
Minithumbup
Sam Prats
By:
Feb 09,2015
7 people found
this helpful
I recently moved into my new studio flat in Shoreditch with the help of the very friendly and professional staff at Nelsons. First and foremost, from the moment I walked through the door at their branch, everyone was extremely helpful, friendly and very approachable with any questions I had. I viewed some nice properties with one agent Sam. Unfortunately, my favourite flat I saw wasn't going to be avaible for some time. Sam was my main contact at Nelsons and he was great, as he regularly kept in...
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
7 people found
this helpful
Nelsons have let my one bedroom apartment in the City just one day after I instructed them. The team is very professional and pro-active, I look forward to using them for my upcoming flats....
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
10 people found
this helpful
I have worked with Nelsons for many years and I find them very professional, friendly and responsive. They provide a good service and know their market well and they provide competitive rates for their letting services....
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Was this helpful? Yes
By: Raz Rafiq
Jan 26, 2016
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Thank you for your glowing review. It is always a pleasure working with you, you are a true gentleman. Raz Rafiq Director ...
Feb 05,2015
Minithumbup
Sam Prats
By:
Feb 05,2015
7 people found
this helpful
As a foreigner, finding an apartment in London is not an easy task. Sam Prats from Nelsons has been very helpful during the whole process and is a 100% reliable and trustworthy. I am very satisfied and firmly recommend this company and this agent....
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Feb 05,2015
Minithumbup
Elisa Monti
By:
Feb 05,2015
9 people found
this helpful
I have been using Nelsons Shoreditch of several years and i find then knowledgable, pro active and efficient when letting my properties. I would highly recommend them as letting agents. Elisa, in particular, has been very helpful....
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Feb 05,2015
Minithumbup
Aki Yiasoumi
By:
Feb 05,2015
Featured Review
15 people found
this helpful
My previous landlord decided to sell, so my girlfriend and I had to find a new home early this year. Everyone who was flat hunting in London before knows how aggressive the market is. The search can quickly turn into a stressful and frustrating experience. I took a couple of days off from work and arranged as many viewings as possible. Instead of doing that I would now recommend to talk to the guys at Nelsons right away. They only showed me properties that actually interested us. Aki Yiasoum...
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By: Raz Rafiq
Jul 29, 2015
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Tim, Thank you very much for your amazing review, I am happy to hear you were more than satisfied with our service. If you ever need our assistance again, please do get in touch. Regards Raz Rafiq Director ...
Feb 04,2015
Minithumbup
Polat Ali
Elisa Monti
By:
Feb 04,2015
11 people found
this helpful
Nelsons Shoreditch were and are very refreshing, to find a agency who were welcoming but most of all who delivered on our requirements. This was done by listening to me and just the fact that these guys never put pressure on us they just carried out a professional and friendly service....
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Was this helpful? Yes
Feb 04,2015
Minithumbup
Aki Yiasoumi
By:
Feb 04,2015
10 people found
this helpful
Excellent customer service from the begining to the end. Aki showed me around a few properties taking into account my requirements and helped me find the perfect home. Moving to a country for the first time can be scary so Thank you to everyone at Nelsons for making my move to London as easy as it could be :)...
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Feb 04,2015
Minithumbup
Aki Yiasoumi
By:
Feb 04,2015
8 people found
this helpful
aki was always super kind and helpfull and fully accommodating to all my needs him and maria both do a good job to help me out with everything i need in the flat. Aki is very professional and all round great at his job, always looks smart and smiley. the nicest estate agent i have delt with :)...
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Was this helpful? Yes
Feb 03,2015
Minithumbup
By:
Feb 03,2015
8 people found
this helpful
Great service and really efficient, had my flat rented out within 2 weeks of me giving it to them. Tenants have been no Agg either!! Will be using them again, they know their stuff....
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Comment on agent fees
Got more then I expected. Knew the area well.
Was this helpful? Yes
Feb 03,2015
Minithumbup
Polat Ali
By:
Feb 03,2015
9 people found
this helpful
I was very impressed with the caliber of tenant that Nelsons provided me with. I dealt with Polat who regularly contacted me and always responded quickly to my emails. Was generally and very stress free and pleasant experience....
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Feb 03,2015
Minithumbup
By:
Feb 03,2015
9 people found
this helpful
Professional photos were taken in all areas of the house and a floor plan was swiftly drawn up. Extensive communication at all times. Staff were very professional and polite. Always answered questions and returned calls when left messages. Would definitely use them again....
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Jan 30,2015
Minithumbup
Aki Yiasoumi
Elisa Monti
By:
Jan 30,2015
11 people found
this helpful
Aki from nelsons found me a studio on curtain road.dealing with nelsons has been a pleasure they are very professional and knowledgeable. Elisa took care of my need and all the paperwork, she was attentive and organized, the prices are fair and the service very friendly. I've been looking for the right studio for about a year before finding Nelson, a friend recommended to me and I can not recommend this agency further!...
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Jan 30,2015
Minithumbup
Aki Yiasoumi
Elisa Monti
By:
Jan 30,2015
11 people found
this helpful
Hi All, I have only ever used the Shoreditch branch, and I personally had a great experience. I was looking for a 4 bed property with multiple agents at the time, and after seeing 5 different properties between me and my flat mates we got a call from Aki saying he'd had two different 4 beds come up. One was in Whitechapel, the other on Long Street. We'd actually already booked to see the exact same Long Street property just before our appointment with him, but went along to see the one in...
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Comment on agent fees
They only charged for inventory and references, which is far less than we were quoted by some other more \"well known\" agencies.
Was this helpful? Yes
Jan 30,2015
Minithumbup
By:
Jan 30,2015
9 people found
this helpful
I used Nelsons to find a flat in Shoreditch and they have managed to find me a cool 2 bedroom in a Victorian Conversion on Great Eastern Street. I dealt directly with the Lettings manager who has been very helpful and professional. All member of staff helped me with the referencing process and the property once I moved in. I had a very good experience with Nelsons and I definitely recommend them!...
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Was this helpful? Yes
By: Elisa
Feb 04, 2015
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Dear Ali, Many thanks for your appreciation! We are very happy to hear that you are satisfied with the service we provide. ...
Oct 16,2014
Minithumbdown
By:
Oct 16,2014
2 people found
this helpful
I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end. 1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get in. I was lucky enough that the neighbour helped me not to sleep in the hallway. 2 - The heating was off when we moved in (in January). Therefore, we've had to wait an entire week without heating n...
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What agent could do to change your mind?
At this point, it is obvious that this doesn\'t need feedback as they basically broke basic management rules with such indecency. If they need feedback on this, I don\'t give them much time to stay afloat with such a bad behaviour.
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Comment on agent fees
In no way we are happy to have paid fees for such a bad service.
Was this helpful? Yes
Sep 17,2014
Minithumbdown
By:
Sep 17,2014
2 people found
this helpful
Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme. This has been an ongoing problem for 2 years. I would encourage everybody NEVER to use Nelsons and warn their friends against it too. The house we rented was in a very poor state (no flooring, just floorboards with holes in and mice that lived beneath them). What carpeting their was was a mess ...
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What agent could do to change your mind?
Protected our deposit money and given it back at the end. Not have us take them to court. Reply to the court serving when it is served on them. Take responsibility. Provide a good quality house. Provide a good quality service.
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Was this helpful? Yes
By: Irfan Rafiq
Sep 17, 2014
View all comments (1)
Dear Tenant, We take these accusations very seriously and we sincerely apologies if there has been any delay in the return of your deposit. Did you leave the property in the state you received it? were the bills paid up to date? Can you please clarify what property you lived in and what dates? I am happy to look into this for you as we Certainly do not want to "steal" anyone's deposit. if this has been an ongoing problem for two years when did you vacate? There was no floorin ...
Sep 17,2014
Minithumbup
By:
Sep 17,2014
Featured Review
4 people found
this helpful
A great friendly and knowledgeable team that supported me through the trials of letting our house. We were out of their usual catchment area, but Nelsons were very helpful in getting the property assessed and marketed even though it meant more traveling. They also helped with maintenance issues etc to emblems the letting. They were recommended originally by a family member and they are always my agent for anything property related!...
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By: Matt
Sep 17, 2014
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Thank you for your kind words Ash. We hope that we can continue to meet your expectations with our services and endeavour to have all your properties let within a timely manner. Yes your property is out of our 'catchment' area however as you are a long term loyal client of ours, we are more than happy to oblige. Nelsons appreciate your business and also your acquaintance over the many years we have known you. ...
Aug 13,2014
Minithumbup
Muniza Adam
By:
Aug 13,2014
1 people found
this helpful
This was our first experience with a London Agency and we are happy and satisfied with their work. We really liked their friendly and helpful team! They contacted us after an enquiry we made on findproperly.com for a 1 bedroom flat to rent. The process that starts as soon you make the offer was quick and well managed. As soon we made our offer to take the property out of the market, we received the response from the landlord in a couple of days and within a week we had signed the contract. A...
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By: Michael
Aug 13, 2014
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Hi Julia, Thank you for your review, we appreciate your honesty and hope to keep providing an excellent service to all our clients! All the best in your new home! From all the Team at Nelsons - London Bridge ...
Apr 17,2014
Minithumbdown
By:
Apr 17,2014
4 people found
this helpful
This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn\'t working) based on failed promises that they will fix everything. I sent an e-mail next day after I\'ve been in the place that Im not happy with the place as its unhygienic, unclean and very cold. They promised to give me all my money back ( and I do have it written in an e-mail along with pictures of the place). They said they have done inventory in my name which i never received any e-mai...
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What agent could do to change your mind?
I need my money back!
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By: Matt
Sep 17, 2014
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Hi Maram. We are sorry to hear that this was a bad experience for you. When you moved into the studio you made us aware the next day that there was a leak coming from the boiler and that there was some mould appearing. The landlord was contacted immediately on your behalf so as to have this rectified for you. After the repairman had been in to address the issues, which were not to your liking, you requested to move out as you were not content on living there. This was agreed by the landlord ...
Feb 20,2014
Minithumbdown
By:
Feb 20,2014
4 people found
this helpful
Leo is an amzing realtor he provide an execellent services. he has been very sharp and listen to all the queries i have asking. I am havin a sublim appartment where i feel comfortable due to his amazing advices. I would recommend all my friends and other customers to call leo at the nelson agency in clapham commun to have the best advice...
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Was this helpful? Yes
By: Matt
Sep 17, 2014
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Thank you for this review 'Shippuden' Nelsons praise themselves on their customer service and Leo certainly goes 'above and beyond' his normal duties within the company. We are delighted that you are thrilled with your apartment and the service you have received from Nelsons. If you are ever passing by the office, our door is always open, pop in and have a chat. ...
Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
Very happy with the services provided by NELSONS (7a Clapham Common South Side). Viewing organised on time, minimal paperwork and friendly service....
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Was this helpful? Yes
Feb 04,2014
Minithumbup
By:
Feb 04,2014
5 people found
this helpful
I couldn\'t have wished for a better experience. The staff were great, I went on several viewings with Matt, all of which were on time and fantastic finds. Irfan was great at returning my calls if Matt was out of the office. Once I had picked our chosen property to rent, the process was really smooth. Leo was very attentive. Jaz dealt with my paperwork and there were no problems. Estate agents tend to have a stale atmosphere, but Nelsons was a really friendly atmosphere and a great service. Ill...
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Was this helpful? Yes
By: Matt
Sep 17, 2014
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Hi Vicky thank you for your energetic and positive review. We are overjoyed to hear of your experiences and the service you have received from the staff here at Nelsons Clapham. It was certainly our pleasure in showing you through prospective properties and helping you find somewhere to call home. Even though seeking a suitable flat can be quite stressful and disheartening at times, you definitely remained confident that you would find 'the right one'. We are happy to have had you as a client ...
Jan 06,2014
Minithumbup
By:
Jan 06,2014
0 people found
this helpful
When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case. On the off chance I saw an add on Gumtree for another property which matched my requirement so I called the agent who\'s name was Leo. He was kind and actually listened to what I had say what\'s a first! He told me he was very busy but found the time to fit me in for a viewing what I was very gra...
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Was this helpful? Yes
By: Matt
Sep 18, 2014
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Thank you for your insightful review Grace. It is good to hear that your experience was pleasant and that Leo looked after you and found you exactly what you were looking for. If you are ever on the move again, be sure to drop Leo a line and I am certain Nelsons can help you once again. ...
Jan 05,2014
Minithumbdown
Jaz Broughton
By:
Jan 05,2014
5 people found
this helpful
Firstly our move-in monies were miscalculated as they had \'forgotten\' that we had paid part of it a month before and we had to prove this to them rather than them checking their records. The next problem started with us picking up the keys from the office on the move in day when we were asked if we knew about the hole in the ceiling in one of the bedrooms - we had viewed the flat a month before and this didn\'t exist then. We were assured at this point that the plastering would be painted ove...
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Was this helpful? Yes
By: Matt
Sep 17, 2014
View all comments (1)
Dear tenant. Thank you for bringing your concerns to our attention. We take all comments into account and aim to have all matters handled in a timely manner. When money is receipted by Nelsons for a pending tenancy, we make sure we verify all payments received from all methods of payment. This is to ensure that our due diligence is carried out for all parties involved. With regard to the discrepancies within the property, we were informed by the landlord the day of your move in that there had ...
Oct 11,2013
Minithumbup
Michael Charalambous
By:
Oct 11,2013
4 people found
this helpful
Michael is the most kind and helpful agent one could possibly get. He is very professional and efficient. He understands people well and has genuine intrest in helping people. I would not hesitant to recommend him to others. I think he is a great asset of your company!...
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By: Irfan Rafiq
Oct 21, 2013
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Dear Kun, Thank you for your kind words. Michael is indeed a great asset to the Nelsons team and its very nice to hear positive feedback. All the team at Nelsons wish you all the best in your new home and if you ever need our help in the future please do not hesitate to ask. Kind regards Irfan Rafiq ...
Sep 20,2013
Minithumbdown
By:
Sep 20,2013
10 people found
this helpful
I change house a lot of time in my life always with different agency and landlord but I never had probelms like with them. Very unprofessional behavior. They don\'t answer the phone if the things that you are worried about are not convenient for them. They promise us some change that didn\' happend. Don\'t choose this agency!!!...
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Was this helpful? Yes
Aug 26,2013
Minithumbup
Irfan Rafiq
Michael Charalambous
By:
Aug 26,2013
5 people found
this helpful
As a landlord I have used Nelsons for lettings since 2007 and have only good things to say about them. They have always been down to earth and honest, which are two qualities that I have always appreciated. I recently used them to sell my property, which they did within 24 hours. I couldn\'t be happier with the service that I have received....
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Was this helpful? Yes
Aug 08,2013
Minithumbup
Jaz Broughton
Adele Knight
By:
Aug 08,2013
3 people found
this helpful
upon arriving in London I had already arranged several viewings through 2 other agents. Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn\'t) but on a fairly tight budget I was asking alot! When it came to viewings I became rapidly frustrated with both Foxtons and Marsh and parsons who seemed determined to let me flats anywhere but in Clapham and constantly told me that I wouldn\'t be able to find anything where I wanted an...
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Was this helpful? Yes
By: Irfan Rafiq
Aug 14, 2013
View all comments (1)
Hi David, Thank you for your kind words, its much appreciated kind regards Irfan and all the Team at Nelsons Clapham. ...
Aug 06,2013
Minithumbup
By:
Aug 06,2013
3 people found
this helpful
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about the property and explained the next steps in proceeding with making an offer. Once I had put down the 2 weeks holding deposit and agency fees, I was in contact with one of the administrators. She was r...
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Was this helpful? Yes
Aug 06,2013
Minithumbup
By:
Aug 06,2013
2 people found
this helpful
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about the property and explained the next steps in proceeding with making an offer. Once I had put down the 2 weeks holding deposit and agency fees, I was in contact with one of the administrators. She was r...
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
By:
Jul 31,2013
7 people found
this helpful
bad service. misleading information! be aware!!! they didnt give me the property CAUSE I DIDNT HAVE a uk landlord guarantor and then they changed their minds and gave it to me when i had already rented another place trying to blame me for not renting the property so they can keep the two weeks deposit plus agency fee....
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Was this helpful? Yes
Jun 11,2013
Minithumbdown
Irfan Rafiq
Jaz Broughton
By:
Jun 11,2013
11 people found
this helpful
Stay away from this letting agent! I wish I had known about this web-site earlier. A friend and I paid a 2-week holding deposit (£340 each) on a flat that was perfect for us on 26 March 2013. All correspondence with Jaz Broughton indicated that we were to commence tenancy as agreed on 31 May 2013: references were undertaken, she obtained our bank statements and proof of employment, and issued a contract which we were asked to sign when picking up the keys on the first day of tenancy. T...
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What agent could do to change your mind?
Jaz and Irfan
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May 27,2013
Minithumbdown
By:
May 27,2013
12 people found
this helpful
They are just the least pleasurable agency I have ever been to and before I say anything else, for your own sake, do not this agency to help you find a property! Firstly, a few minutes after I signed the contract and made the first payment to the landlord, the agency ringed me and told me that that made a typing error and I would actually have to pay 100 pound more each month than what it says on the contract. I complained but because I was unable at the time to change the flat as I had a ve...
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Was this helpful? Yes
By: Paul
Jun 20, 2013
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Hello, Nelsons do not have an office on 95 Great Eastern Street and do not cover the NW6 area. Can you confirm that it is Nelsons you are definitely referring to. ...
May 13,2013
Minithumbup
By:
May 13,2013
19 people found
this helpful
Contrary to popular opinion on here, I actually have had a great experience with Nelsons. I have used their services for the last 4 years and am yet to be dissapointed. When I rented a flat in Brixton from them 2 years ago, I had a few issues with the landlord and Nelsons were great at getting them resolved for me quickly and efficiently. I have always receieved my deposits back shortly after vacating a property and in full. When I had to move out of one flat and into a new one on extremely shor...
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By: irfan Rafiq
Aug 14, 2013
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Hello Miss Mirza, Thank you for your kind words. We look forward to doing business with you in the future, Im Sure Matt Brajlih will still be with us then :) All the best Irfan ...
May 03,2013
Minithumbdown
Michael Charalambous
By:
May 03,2013
29 people found
this helpful
Regardless of how good the house Nelsons are offering seems, it is NOT WORTH the disgusting service you will receive as a prospective tenant. We saw the other reviews and thought "It can\'t be as bad as that", but we found out that, if anything, it was worse. At the first viewing, we told the landlady and Matt that we were a group of 5 looking for a 4 bed. We were assured that this place had an HMO and that if we put in a deposit, the place was ours. They were happy with renting ...
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What agent could do to change your mind?
Please see my review.
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By: Irfan Rafiq
Aug 14, 2013
View all comments (1)
Dear Jon, Sorry for the late response, I've only just seen this comment today. I can truly understand your frustration as moving home is a stressful task alone and feeling your agent not helping you is not a nice feeling at all. Matt has been employed by Nelsons for a number of years and would never intentionally tell you a property did have a HMO if it did not. ...
Apr 26,2013
Minithumbdown
By:
Apr 26,2013
11 people found
this helpful
Terrible, terrible customer service. Called to fix an appointment and the PiC didn\'t realize I already had an appointment with a colleague of hers. 1st appointment gets cancelled - Said they call and left a voicemail....Couldn\'t text given that I booked 30 minutes before? Funniest thing of all is that apparently the property was already gone and the second guy did not even bother to call and cancel HIS appointment. Disgraceful and disappointing. Completely unprofessional....
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By: Elisa
Nov 12, 2014
View all comments (1)
Dear FattiTuoi, I hope you are well. The property's market in London is extremely competitive and most times an apartment stays on the market for literally a matter of hours. You have booked an appointment (as you stated) for a property twice with the same company just with a different person and this appointment was cancelled by the first agent who you booked it with. You can understand that as your appointment was already cancelled the second agent you booked it with would not cancel the sa ...
Jan 29,2013
Minithumbdown
Irfan Rafiq
By:
Jan 29,2013
12 people found
this helpful
Absolutely terrible, could rarely get hold of them, everything took forever. If we called up we were usually greeted with "are you sure we manage this property". Didn\'t give our deposit back as they claimed we hadn\'t given them notice....we had they just forgot about it. We ended up getting our deposit back through the deposit scheme. Irfan was incredibly unhelpful and actually got annoyed with us for getting in touch with him about the deposit even though he never responded. AVOID A...
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What agent could do to change your mind?
There\'s no way they could\'ve changed our mind, that\'s how bad they were!!
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Oct 23,2012
Minithumbdown
By:
Oct 23,2012
11 people found
this helpful
Nelsons advertise properties which are not available. We put down a deposit for a two bedroom flat and the day of the move in we were told the landlord had let it to someone else, they then tried to push us to take another flat in a much worse area. We had a struggle getting our deposit back but what we simply cannot accept is that any landlord or Estate Agent would let the prospective tenant go through the whole process of referencing (which cost us £125 each) and holding deposit and allo...
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What agent could do to change your mind?
Close down
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Was this helpful? Yes
Jul 13,2012
Minithumbdown
Muniza Adam
By:
Jul 13,2012
8 people found
this helpful
Talked a good game but put clearly do not vet landlords. Very unhelpful in assisting me in dealing with problems with landlord and unable to communicate in basic english when I wanted to know when they would be preparing inventory for check out. A bunch of cowboys - avoid at all costs....
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Was this helpful? Yes
Jul 12,2012
Minithumbdown
Irfan Rafiq
By:
Jul 12,2012
10 people found
this helpful
I should have trusted my instincts ... My experience with Nelsons started off positively, and ended negatively. Obtaining our security deposit has been a non-starter. The deposit was not protected on a gov scheme, which is a major failing on part of Nelsons, and yet they still have the audacity, in what could be construed as witholding payment to the extent that their manager Irfan Rafiq has acclaimed he repaid the security deposit (yet he cannot prove this). In my opinion, I would avoid using t...
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What agent could do to change your mind?
They could have protected the deposit in a government authorised scheme. This is effectively illegal!!! Any disputes would be resolved/mitgated through the scheme. Nelsons didn\'t come across as an impartial \'agent\' , always seeming to favour their client, the landlord. Failed to have work done on the flat, such as installing verman scarers, noisy piping, grouting etc etc
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Sep 02,2011
Minithumbdown
By:
Sep 02,2011
12 people found
this helpful
Nelson's were highly unprofessional and unethical company. with little to no understanding of customer service. A friend and I viewed a property and bid for the property, we agreed on a price and paid a holding cost. 50 metres after walking out of the agency after agreeing the price they rang and told us the landlord was looking for £150 more a month. After a discussion two members of staff become highly aggressive with one claiming he "had a short temper". Awful, awful, awful. P...
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Was this helpful? Yes
By: Yohan
Oct 30, 2012
View all comments (1)
you like any other potential tenant put an offer down on a property that was lower than the price Landlord was asking, an (Agent) acts as the middle man between you and the Landlord, you cannot agree a price with the Agent as the Agent only ..again is the middle man, he suggests you a rent probability Landlord will consider, however is the Landlord who accepts/reject you as a tenant, you missed out probably on some property you could not afford, get a better job and then you can put a realistic ...
Jul 12,2011
Minithumbdown
By:
Jul 12,2011
2 people found
this helpful
Was this helpful? Yes
Jun 22,2011
Minithumbdown
By:
Jun 22,2011
9 people found
this helpful
Nelsons are unprofessional, unethical, incompetent, rude and lazy. They don\\\'t understand the responsibilities of a letting agent, let alone the concept of customer service and it\\\'s not surprise they are in liquidation! When the tenants below me moved out they left the front garden looking like a rubbish dump. However, Nelsons told the owner (who lives abroad) that everything was fine and she returned their deposit. Although they initially told me (and the various other people that compla...
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Was this helpful? Yes
Apr 07,2009
Minithumbdown
By:
Apr 07,2009
4 people found
this helpful
Was this helpful? Yes

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 2 58 18 8 1 5 0 2 4

Job vacancies

Please see a list of jobs available

Agent Fees

Administration Fee: Β£100 + VAT per person
Inventory Check in Fee: Range from Β£100 to Β£180 per tenancy (depending on size of property)
Last updated at 1:08 PM 26/01/2016 by allAgents

Complaints Procedure

If you're not happy with the service you have received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.

Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.

Mr Raz Rafiq Ҁ“ Director.
raz@nelsonssales.com

Mrs Elisa Monti - Manager
elisa@nelsonssales.com
Last updated at 1:08 PM 26/01/2016 by allAgents

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