• upload your photo
    Rebekah White
  • claim your profile
    Sally Bowes
  • claim your profile
    Sarah Mustoe
We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management.

8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

 
Website not available

Properties for sale
Properties for rent
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Started renting this year through Neil Douglas Lettings, and couldn't be happier with them! Whenever I have spoken to them on the telephone regarding anything to do with the property, they have always been exceptionally helpful! On the rare occaison I may have to pop into the branch to drop off previous tenants or the landlady's mail, they are always welcoming and know me by name. I mentioned both 'Rebekah' and 'Sally' in particular as they are my main points of contact, however this review ext...
read full review
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We've rented with Neil Douglas leggings for almost two years and they have been absolutely fantastic to us right from the beginning. We are always kept in the loop with things that are happening or need to happen at our house and nothing is ever too much trouble for them. All of the team are very personable and approachable. We couldn't be happier....
read full review
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
I have been using Neil Douglas for a few years now and all members of staff are great and helpful. Rebekah had gone beyond what is expected and always there to help and give advice. They manage to get me a tenant with no problem at all. Would continue to use providing they keep up the standard....
read full review
Comment on agent fees
Can't comment on the fees as unsure what others charge
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
I've known the agency for 4 years. Always prompt, the staff know who you are as soon as you come in, even after a year without contact. Helpfull in every problem. Some members are nicer than others and you can notice who likes their job and help the tenants. Just didn't like to have so many inspections, when everything was alright. But overall better than any other agency I've worked with....
read full review
Comment on agent fees
Fees are fair but checkout fee is too much.
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I Rented my flat with Neil Douglas and it is been great experience very professional and very helpful with interesting of the individual needs. Special big thanks to Sally Bowes top agent with plenty of experience....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Even with a difficult landlady the team were so professional, friendly and accommodating ! Sally is fantastic! Really recommend them to anyone looking to rent/buy....
read full review
Comment on agent fees
The fees are average.
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
My dealings with Neil Douglas have been brief but extremely positive and professional. I found myself in a ridiculous situation having just appointed them as letting agents for my flat in Aylesbury, which meant that I then had to take the property back from them. The staff were helpful, friendly, non-judgemental and generous when they actually had every right to be the opposite! I would definitely recommend this office with no hesitation and will use them myself in the future....
read full review
Was this helpful? Yes
Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
I rented my property out through Neil Douglas when I went travelling for a year. It was the first time that I had rented out my property and the team at Neil Douglas were really helpful in answering all of the questions that I had. Being away I had limited access to my phone and on some occasions my emails, however I always felt that my home had been left in capably hands and I trusted that they would make the right decisions if they couldn't contact me. Everything ran smoothly and I was able to...
read full review
Was this helpful? Yes
May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
I have let my flat through Neil Douglas Agents for nearly three years and found them pleasant, helpful and eager to help. Any problems there were at the property were dealt with immediately and professionally. I will stay with them as long as I have letting properties.9...
read full review
Was this helpful? Yes
Apr 22,2015
Minithumbup
By:
Apr 22,2015
0 people found
this helpful
Neil Douglas have represented my property for a number of years now and have always been professional, helpful and friendly in everything they do. Sally and Sarah are a delight!...
read full review
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Neil Douglas run a couple of properties for us on a full management service, and we have always found them to sort out property problems well, and pay over funds promptly. Would recommend them....
read full review
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have used Neil Douglas for 3 years and they manage 2 properties for me, I have been very satisfied with their service. They communicate well between myself and my tenants and are quick to report and arrange any maintenance required. I would recomend them to anyone looking to let a property....
read full review
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Neil Douglas has provided a full management service for the past four years at a very competitive rate. The property has been inspected regularly and reports provided. Any maintenance requirements have been arranged and work carried out at a good price by local tradesmen. Communication has been excellent and rent payments made to my bank account promptly. Very satisfied by the service provided....
read full review
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have found Sally, Sarah and other members of the staff to be helpful and very reliable. All my queries are answered quickly and they are always informative about my property and tenant. Rental income is paid to me regularly and on time. I am very happy with all aspect of the service....
read full review
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have a number of property's in the AVDC area. I used Neil Douglas for a number of years as my portfolio has grown. I've always found the staff freindly, efficient and profeshional. I get as a good a service now as I did when I just had one property. Alround first class service...
read full review
Comment on agent fees
Comparative fees
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Sally and Sarah have managed my property with professionalism. They have always kept me informed and ensured a continuance of tenancy with minimal delay between tenants. A repair was carried out between tenancy (5 days)and they made a correct decision in repairing asap and then informing me after. A good call....
read full review
Comment on agent fees
Standard in the industry.
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have always found the staff at Neil Douglas very helpful and professional. I have been very impressed with the regular inspections that have been carried out and they have always sorted out any problems at the property quickly and efficiently. I have been both a landlady and a tenant in the past and I can honestly say that Neil Douglas are the best agents that I have dealt with so far....
read full review
Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
I was surprised to read the ridiculous review recently left on this site regarding this agent and feel compelled to provide a rather more objective and truthful scenario. I have let many properties with this agent over the last 8 years. Equally I have many friends who have done the same. The service - from all parts of the business is exemplary and cannot be faulted. One of their specific skills is dealing with difficult tenants - one of the reasons we landlords use them. Such tenants are ...
read full review
Was this helpful? Yes
Dec 18,2013
Minithumbdown
By:
Dec 18,2013
0 people found
this helpful
This is THE worst landlords you could ever have. My boyfriend and I moved into one of their apartments in Kingsbury Square and it has been hell on earth! The people that work there have no intention on doing anything for you, be it fixing a broken boiler, replacing broken windows or broken appliances, and these are but a handful of the problems we\'ve been having these people over the last 8 months. The staff are \'very\' rude and worst of all are lazy beyond comprehension. Do yourself and ever...
read full review
What agent could do to change your mind?
Their job.
Was this helpful? Yes
By: Lettings Manager
Dec 19, 2013
View all comments (1)
Dear tenants We are very sorry to read your review of Neil Douglas, it does not relate to our experience to dealing with landlords and tenants on a daily basis. Thank you for the detail you have provided, and having chosen to do so on a public forum it is only appropriate that we take the time and trouble to do the same. With respect to the boiler that is broken, you donÒ€ℒt actually have a boiler to fix in your property, the large cylindrical thing in the airing cupboard is called a ....
May 25,2007
Minithumbdown
By:
May 25,2007
0 people found
this helpful
Was this helpful? Yes
Areas covered
  • HP19
  • Aylesbury
  • HP20
  • Wendover
  • HP21
  • Surrounding
  • HP22

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 6 1 0 1 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

Full lists of fees for both Landlords and Tenants can be found on our website at www.neildouglaslettings.co.uk or are available from our office.
Last updated at 1:27 PM 01/09/2015 by Louisa Myatt

Complaints Procedure

Neil Douglas is registered with the Property Ombudsman for residential lettings and we use their standard complaints procedure. There is a link to this procedure and our customer service statement in the 'contact us' section of our website at www.neildouglaslettings.co.uk
Last updated at 1:27 PM 01/09/2015 by Louisa Myatt

Awards won by Neil Douglas

Individual Branch Awards

Aylesbury, HP20 2HT

Rebekah White - no image available Rebekah White
Lettings Negotiator
2 reviews

About Rebekah No description set View full profile
Sally Bowes - upload your photo Sally Bowes
9 reviews

About Sally No description set View full profile
Sarah Mustoe - upload your photo Sarah Mustoe
5 reviews

About Sarah No description set View full profile

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.