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    Rebekah White
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    Sally Bowes
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    Sarah Mustoe
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    Hannah Cheveralls
We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management.

8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

 
Website not available

Properties for sale
Properties for rent
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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I rented a property through Neil Douglas Letting Agents in Aylesbury for 5 and a half years, I found all of the staff that I had contact with during this time to be very helpful and polite....
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
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Good afternoon I have been a Tenant with Neil Douglas now for some 4 years come Jan 17. I have always been given wonderful service and Kindness at all times, I am so reassured that i can call or Email at anytime and expect a speedy reply and remedy to any situation or fix that has arisen. I have Known Rebekah for the past year now and she is Professional and extremely caring in an Business manner. I feel that i am part of a small Family team and Customer service is on Par with John Lewis and abo...
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Comment on agent fees
The Fees are Necessary and extremely Fair, We must expect to pay the worker his Fair Days Pay ...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
This is the second letting that Neil Douglas have handled for us. We have found them to be most helpful in all aspects of letting. They kept us fully informed along the way of finding a tenant and did everything we could possibly have wanted from them....
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Comment on agent fees
We have not found this Agents fees to be unreasonable.
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
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It was a pleasure from start to finish. Hannah handled the whole thing so well, with having to put my case forward due to failing the searches. she could at that point have walked away, but she phoned the landlords and put my case across with success. sounds soft but its given me a fresh start so thankyou so much....
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Comment on agent fees
Reasonable
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
My experience as a landlord with Neil Douglas is all good. The team act as your eyes and ears when identifying and referencing a tenant. They communicate effectively and efficiently and offer solutions before they tell you of problems. They know the local market inside out. I now judge other letting agents by the standards Neil Douglas set. The written reports are very comprehensive. Rebekah, Sally and Sarah are a great team....
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Comment on agent fees
Competitive, and they earn them.
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Started renting this year through Neil Douglas Lettings, and couldn't be happier with them! Whenever I have spoken to them on the telephone regarding anything to do with the property, they have always been exceptionally helpful! On the rare occaison I may have to pop into the branch to drop off previous tenants or the landlady's mail, they are always welcoming and know me by name. I mentioned both 'Rebekah' and 'Sally' in particular as they are my main points of contact, however this review ext...
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
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We've rented with Neil Douglas leggings for almost two years and they have been absolutely fantastic to us right from the beginning. We are always kept in the loop with things that are happening or need to happen at our house and nothing is ever too much trouble for them. All of the team are very personable and approachable. We couldn't be happier....
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
I have been using Neil Douglas for a few years now and all members of staff are great and helpful. Rebekah had gone beyond what is expected and always there to help and give advice. They manage to get me a tenant with no problem at all. Would continue to use providing they keep up the standard....
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Comment on agent fees
Can't comment on the fees as unsure what others charge
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Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
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I've known the agency for 4 years. Always prompt, the staff know who you are as soon as you come in, even after a year without contact. Helpfull in every problem. Some members are nicer than others and you can notice who likes their job and help the tenants. Just didn't like to have so many inspections, when everything was alright. But overall better than any other agency I've worked with....
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Comment on agent fees
Fees are fair but checkout fee is too much.
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May 16,2016
Minithumbup
By:
May 16,2016
0 people found
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I Rented my flat with Neil Douglas and it is been great experience very professional and very helpful with interesting of the individual needs. Special big thanks to Sally Bowes top agent with plenty of experience....
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Comment on agent fees
Good
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Even with a difficult landlady the team were so professional, friendly and accommodating ! Sally is fantastic! Really recommend them to anyone looking to rent/buy....
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Comment on agent fees
The fees are average.
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Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
My dealings with Neil Douglas have been brief but extremely positive and professional. I found myself in a ridiculous situation having just appointed them as letting agents for my flat in Aylesbury, which meant that I then had to take the property back from them. The staff were helpful, friendly, non-judgemental and generous when they actually had every right to be the opposite! I would definitely recommend this office with no hesitation and will use them myself in the future....
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Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
I rented my property out through Neil Douglas when I went travelling for a year. It was the first time that I had rented out my property and the team at Neil Douglas were really helpful in answering all of the questions that I had. Being away I had limited access to my phone and on some occasions my emails, however I always felt that my home had been left in capably hands and I trusted that they would make the right decisions if they couldn't contact me. Everything ran smoothly and I was able to...
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May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
I have let my flat through Neil Douglas Agents for nearly three years and found them pleasant, helpful and eager to help. Any problems there were at the property were dealt with immediately and professionally. I will stay with them as long as I have letting properties.9...
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Apr 22,2015
Minithumbup
By:
Apr 22,2015
0 people found
this helpful
Neil Douglas have represented my property for a number of years now and have always been professional, helpful and friendly in everything they do. Sally and Sarah are a delight!...
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Neil Douglas run a couple of properties for us on a full management service, and we have always found them to sort out property problems well, and pay over funds promptly. Would recommend them....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have used Neil Douglas for 3 years and they manage 2 properties for me, I have been very satisfied with their service. They communicate well between myself and my tenants and are quick to report and arrange any maintenance required. I would recomend them to anyone looking to let a property....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Neil Douglas has provided a full management service for the past four years at a very competitive rate. The property has been inspected regularly and reports provided. Any maintenance requirements have been arranged and work carried out at a good price by local tradesmen. Communication has been excellent and rent payments made to my bank account promptly. Very satisfied by the service provided....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have found Sally, Sarah and other members of the staff to be helpful and very reliable. All my queries are answered quickly and they are always informative about my property and tenant. Rental income is paid to me regularly and on time. I am very happy with all aspect of the service....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have a number of property's in the AVDC area. I used Neil Douglas for a number of years as my portfolio has grown. I've always found the staff freindly, efficient and profeshional. I get as a good a service now as I did when I just had one property. Alround first class service...
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Comment on agent fees
Comparative fees
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Sally and Sarah have managed my property with professionalism. They have always kept me informed and ensured a continuance of tenancy with minimal delay between tenants. A repair was carried out between tenancy (5 days)and they made a correct decision in repairing asap and then informing me after. A good call....
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Comment on agent fees
Standard in the industry.
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
I have always found the staff at Neil Douglas very helpful and professional. I have been very impressed with the regular inspections that have been carried out and they have always sorted out any problems at the property quickly and efficiently. I have been both a landlady and a tenant in the past and I can honestly say that Neil Douglas are the best agents that I have dealt with so far....
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Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
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I was surprised to read the ridiculous review recently left on this site regarding this agent and feel compelled to provide a rather more objective and truthful scenario. I have let many properties with this agent over the last 8 years. Equally I have many friends who have done the same. The service - from all parts of the business is exemplary and cannot be faulted. One of their specific skills is dealing with difficult tenants - one of the reasons we landlords use them. Such tenants are ...
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Dec 18,2013
Minithumbdown
By:
Dec 18,2013
0 people found
this helpful
This is THE worst landlords you could ever have. My boyfriend and I moved into one of their apartments in Kingsbury Square and it has been hell on earth! The people that work there have no intention on doing anything for you, be it fixing a broken boiler, replacing broken windows or broken appliances, and these are but a handful of the problems we\'ve been having these people over the last 8 months. The staff are \'very\' rude and worst of all are lazy beyond comprehension. Do yourself and ever...
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What agent could do to change your mind?
Their job.
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By: Lettings Manager
Dec 19, 2013
View all comments (1)
Dear tenants We are very sorry to read your review of Neil Douglas, it does not relate to our experience to dealing with landlords and tenants on a daily basis. Thank you for the detail you have provided, and having chosen to do so on a public forum it is only appropriate that we take the time and trouble to do the same. With respect to the boiler that is broken, you donÒ€ℒt actually have a boiler to fix in your property, the large cylindrical thing in the airing cupboard is called a ....
May 25,2007
Minithumbdown
By:
May 25,2007
0 people found
this helpful
Was this helpful? Yes
Areas covered
  • HP20
  • HP17
  • HP21
  • HP22
  • HP27
  • HP18

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 9 1 0 1 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

Full lists of fees for both Landlords and Tenants can be found on our website at www.neildouglaslettings.co.uk or are available from our office.
Last updated at 11:15 AM 08/12/2016 by Sally Bowes

Complaints Procedure

Please see http://www.neildouglaslettings.co.uk/contactus for details
Last updated at 11:15 AM 08/12/2016 by Sally Bowes
Rebekah White - no image available Rebekah White
Lettings Negotiator
6 reviews

About Rebekah No description set View full profile
Sally Bowes - upload your photo Sally Bowes
12 reviews

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Sarah Mustoe - upload your photo Sarah Mustoe
6 reviews

About Sarah No description set View full profile
Hannah Cheveralls - no image available Hannah Cheveralls
Lettings Negotiator
2 reviews

About Hannah No description set View full profile


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