MyLondonHome
4.8/5, 1104 reviews
98% recommended
89% sales valuation accuracy
89% sales fee satisfaction
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.We pride ourselves ... show more MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.

We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.

There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.

Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 89% 89% £250,000 £9,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
233 1 551 18 91 0 120 1 88 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA TPOS Sales TPOS Lettings
Latest Properties

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“Best agent ever...”

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May 27,2021
Minithumbup
Jamie
By: 'Burrell'
May 27,2021
0 people found
this helpful
Jamie couldn't have been a more professional, knowledgeable, supportive, and proactive agent to help us in or search for a property on the south bank. He was an absolute pleasure to work with, full of insight and enthusiasm, and made sure we saw and knew ...
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“I was really impressed with how my property p......”

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Apr 30,2021
Minithumbup
Wendy
Steven
By: 'Natasha'
Apr 30,2021
0 people found
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I was really impressed with how my property purchase was handled and would highly recommend. Very professional and focused in getting the sale over the line!...
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“Money well spent...”

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Mar 30,2021
Minithumbup
By: 'Peter'
Mar 30,2021
0 people found
this helpful
James and Wendy helped us through a complicated sale of our shared ownership flat, including delays caused by a fire in the building and a difficult solicitor. I have no doubt that the sale would not have gone through without their help. Money well spent....
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“Great service from James and the team. Very p......”

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Mar 25,2021
Minithumbup
By: 'Simon'
Mar 25,2021
0 people found
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Great service from James and the team. Very proactive and a high quality service. Secured a sale on the property within a short period of time....
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“Really good experience, a special thanks to J......”

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Mar 25,2021
Minithumbup
James
By: 'Beatrice'
Mar 25,2021
0 people found
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Really good experience, a special thanks to James Duddridge for being so professional and dedicated! He has always been available and followed us throughout the full process....
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“Wendy Gould was very professional, patient an......”

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Feb 12,2021
Minithumbup
Wendy
By: 'John'
Feb 12,2021
0 people found
this helpful
Wendy Gould was very professional, patient and easily accessible and certainly was pivotal in successfully closing the deal. We would highly recommend MyLondonHome....
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“Fantastic service!...”

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Feb 05,2021
Minithumbup
By: 'Femi M'
Feb 05,2021
0 people found
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Fantastic service! can't recommend enough. Despite multiple hurdles , Wendy went above and beyond to get us over the line....
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“Excellent, Excellent, ExcellentEspecially We......”

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Feb 04,2021
Minithumbup
Wendy
By: 'Steven'
Feb 04,2021
0 people found
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Excellent, Excellent, Excellent Especially Wendy Gould she went over and above to do her best to get us over the line of a very long difficult process as you all know. Definitely would recommend....
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“My London Home - A fantastic agent. Found me a ......”

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Nov 26,2020
Minithumbup
By: 'Landlord'
Nov 26,2020
0 people found
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My London Home - A fantastic agent. Found me a buyer in few weeks for my flat in Central London. Great service from Marketing to completion. Thank you My London Home....
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“As a buyer this agency was great to deal with......”

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Nov 26,2020
Minithumbup
By: 'Ian'
Nov 26,2020
0 people found
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As a buyer this agency was great to deal with. A Sales agent who actually did what he said he would and a dedicated progress chaser who assisted greatly in overcoming the administrative barriers to the sale. If I were to sell my first choice ...
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“Very happy with MyLondonHome...”

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Nov 21,2020
Minithumbup
Danny
By: 'Fui'
Nov 21,2020
0 people found
this helpful
I was trying to decide whether to sell/reassign my (almost finished) apartment in London or whether to complete and rent it out. It was 5 years ago when I placed the deposit on it and the market had not performed as we had expected. Danny, ...
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“Excellent...”

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Oct 30,2020
Minithumbup
Danny
By: 'Colin'
Oct 30,2020
0 people found
this helpful
I hired MyLondonHome (MLH) to help me sell my property in Canary Wharf. This was after a very bad an unpleasant experience with another agent, Chestertons, but that’s a story for another day. MLH have been fantastic. The difference was night and day. As ...
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“Be aware with gazumping...”

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Jun 24,2020
Minithumbdown
Andrew
By: 'Katherine'
Jun 24,2020
0 people found
this helpful
Be aware with this agent with purchasing property, you can be gazumped from them ending up in a biding war, make sure you have solid terms to protect yourself when signing reservations agreement, as this will cost you a lot of money. They are a ...
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By: Steven Herd
Aug 11, 2020
View all comments (1)
Dear Katherine, I am sorry you feel the experience you had with MyLondonHome was not satisfactory. The UK legal system not only allows offers to be put forward to the vendor after the vendor has accepted an offer; it is actually a legal requirement. If we were to have failed to inform the vendor of the higher offer, not only would that have been completely unethical it would have also been illegal. Buying a property in the UK is very different to in Taiwan. Here, the offer is 'subject ...

“Remzi was brilliant throughout the selling pr......”

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Feb 06,2020
Minithumbup
Remzi
By: 'Chris'
Feb 06,2020
0 people found
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Remzi was brilliant throughout the selling process - keeping us to date with all the moving parts of what turned out to be a complex transaction and accelerating progress wherever he could. Recommended,...
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“Great Service, highly recommend...”

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Feb 03,2020
Minithumbup
By: 'Ollie'
Feb 03,2020
0 people found
this helpful
I've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I ...
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“Just outstanding...”

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Jan 25,2020
Minithumbup
Jamie
By: 'Tony'
Jan 25,2020
0 people found
this helpful
I would like to comment on the outstanding customer service received by Jamie. My company have been trying to sell a luxury apartment by the river for almost four years. I met Jamie from MyLondonHome and in just couple of months the apartment was sold. ...
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“Professional, responsive and knowledgeable...”

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Jan 24,2020
Minithumbup
Wendy
By: 'Peter'
Jan 24,2020
0 people found
this helpful
Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand....
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“Andy of Canary Wharf office...”

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Jan 24,2020
Minithumbup
By: 'Alexander'
Jan 24,2020
0 people found
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Andy of Canary Wharf office proofed himself to be a professional realty estate agent in his quick and detail response to our enquiry as well as arranging related visits according to our interests. He also prepared the necessary information and opinion on the properties we ...
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“Sale...”

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Jan 22,2020
Minithumbup
Wendy
Jamie
By: 'Jenny'
Jan 22,2020
0 people found
this helpful
Had a positive experience working with Jamie and Wendy even though the time difference meant that communication was at times a bit more difficult....
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“Wendy Gould at MyLondonHome...”

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Jan 21,2020
Minithumbup
Wendy
By: 'Andy'
Jan 21,2020
0 people found
this helpful
Been trying to sell a place on assignment for quite a while. Finally found a buyer and Wendy Gould at MyLondon Home has been fantastic chasing after the buyer, bank and solictors and ensuring that a complicated transaction went as smoothly as possible....
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“Avoid and find someone else as either a landlord or tenant...”

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Aug 17,2018
Minithumbup
By: 'Neal'
Aug 17,2018
2 people found
this helpful
As a landlord then inspections don't take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else...
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Comment on agent fees
High fees £255 just for checkout
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“A total anf HUGE dissapointment!...”

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Jul 23,2018
Minithumbdown
By: 'Eva'
Jul 23,2018
2 people found
this helpful
After being a content tenant with them for MORE THAN 5 YEARS, ...everything went down the hill when they put the flat on sale without telling me (was still living in) and then for other reasons I have to leave and the viewings for lettings and ...
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“Disaster from beginning to end...”

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Jul 17,2018
Minithumbdown
By: 'Lara'
Jul 17,2018
3 people found
this helpful
It's been the worst agency we have ever dealt with. From the day my daughter signed the contract to checking out. She was handed over the flat 4 days later than agreed, the flat was dirty and she had to organise professional cleaning on the day ...
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Comment on agent fees
They don't deserve a pound for the service they (don't) offer
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“I had a very bad experience with MyLondonHome (in particular ......”

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Feb 07,2018
Minithumbdown
By: 'Mar'
Feb 07,2018
2 people found
this helpful
I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They ...
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Comment on agent fees
Expensive check in/check out fees and very bad service.
Was this helpful? Yes
By: Kelly Scott
Feb 09, 2018
View all comments (1)
Dear Mar, We pride ourselves on delivering outstanding customer service, and we regret this has not been your experience. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please call me on 020 7820 4778. Kind Regards, Kelly Scott Head of Property Management MyLondonHome ...

“Sami James was the Southwest Property Management Team Leader who ......”

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Aug 16,2017
Minithumbup
By: 'Dr.'
Aug 16,2017
0 people found
this helpful
Sami James was the Southwest Property Management Team Leader who was in charge of our apartment. Right from the beginning she was very efficient in sorting out things. The previous owner of the apartment did not leave any manuals for the kitchen appliances in the ...
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“This agency is a total joke! The agent showing us ......”

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Aug 12,2017
Minithumbdown
By: 'Truth'
Aug 12,2017
3 people found
this helpful
This agency is a total joke! The agent showing us around the property lied from the outset. Repairs are hardly done and when they are, the agents try to charge you even if it wasn't your fault. Stay away from this dysfunctional business....
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Comment on agent fees
Overpriced deposits & fees
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“Tom Gilchrist provided excellent service, from start to finish, in ......”

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Mar 03,2017
Minithumbup
Tom
By: 'Dr.'
Mar 03,2017
0 people found
this helpful
Tom Gilchrist provided excellent service, from start to finish, in the purchase of our apartment. His professional manner along with his great knowledge are his main assets. He was friendly and very attentive to our queries and requests. Tom always responded quickly to our email ...
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“Milan provided a great help to find our new apartment. ......”

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Feb 27,2017
Minithumbup
By: 'Benjamin'
Feb 27,2017
0 people found
this helpful
Milan provided a great help to find our new apartment. He ensured everything was going well and removed a lot of the stress you can have when you move in....
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“Milan was really informative and helpful with our property research. ......”

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Feb 27,2017
Minithumbup
By: 'Virginie'
Feb 27,2017
0 people found
this helpful
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in....
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Comment on agent fees
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in.
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“These are some of the worst agents I've dealt with. ......”

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Feb 02,2017
Minithumbdown
By: 'Upset'
Feb 02,2017
2 people found
this helpful
These are some of the worst agents I've dealt with. First, quite a few things the agent and said in the viewing turned out to be lies. The flat was not cleaned to a professional standard prior to move in, which the agent said it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: Andrew.Griffith@MyLondonHome.com
HR: Juliette.Briandt@MyLondonHome.com
Lettings & Property Management: Amber.Brackley@MyLondonHome.com
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

Awards won by MyLondonHome

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London, SW1E


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