MyLondonHome is a London estate and lettings agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investor Read full description...MyLondonHome is a London estate and lettings agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.
MyLondonHome

35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500

www.MyLondonHome.com

Properties for Sale
Properties to Rent

“Avoid and find someone else as either a landlord or tenant...”

Aug 17,2018
Minithumbup
By: 'Neal'
Aug 17,2018
2 people found
this helpful
As a landlord then inspections don't take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else...
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Comment on agent fees
High fees £255 just for checkout
Was this helpful? Yes

“A total anf HUGE dissapointment!...”

Jul 23,2018
Minithumbdown
By: 'Eva B.'
Jul 23,2018
2 people found
this helpful
After being a content tenant with them for MORE THAN 5 YEARS, ...everything went down the hill when they put the flat on sale without telling me (was still living in) and then for other reasons I have to leave and the viewings for lettings and ...
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Was this helpful? Yes

“Disaster from beginning to end...”

Jul 17,2018
Minithumbdown
By: 'Lara Dinc'
Jul 17,2018
3 people found
this helpful
It's been the worst agency we have ever dealt with. From the day my daughter signed the contract to checking out. She was handed over the flat 4 days later than agreed, the flat was dirty and she had to organise professional cleaning on the ...
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Comment on agent fees
They don't deserve a pound for the service they (don't) offer
Was this helpful? Yes
Feb 07,2018
Minithumbdown
By: 'Mar Cabeza Cabrerizo'
Feb 07,2018
2 people found
this helpful
I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They ...
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Comment on agent fees
Expensive check in/check out fees and very bad service.
Was this helpful? Yes
By: Kelly Scott
Feb 09, 2018
View all comments (1)
Dear Mar, We pride ourselves on delivering outstanding customer service, and we regret this has not been your experience. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please call me on 020 7820 4778. Kind Regards, Kelly Scott Head of Property Management MyLondonHome ...
Aug 16,2017
Minithumbup
By: 'Dr. Indira Mohn'
Aug 16,2017
0 people found
this helpful
Sami James was the Southwest Property Management Team Leader who was in charge of our apartment. Right from the beginning she was very efficient in sorting out things. The previous owner of the apartment did not leave any manuals for the kitchen appliances in the ...
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Was this helpful? Yes
Aug 12,2017
Minithumbdown
By: 'Truth'
Aug 12,2017
3 people found
this helpful
This agency is a total joke! The agent showing us around the property lied from the outset. Repairs are hardly done and when they are, the agents try to charge you even if it wasn't your fault. Stay away from this dysfunctional business....
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Comment on agent fees
Overpriced deposits & fees
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Dr. Indira Mohan & Dr.T.C.Mohan'
Mar 03,2017
0 people found
this helpful
Tom Gilchrist provided excellent service, from start to finish, in the purchase of our apartment. His professional manner along with his great knowledge are his main assets. He was friendly and very attentive to our queries and requests. Tom always responded quickly to our email ...
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Was this helpful? Yes
Feb 27,2017
Minithumbup
By: 'Benjamin Petit'
Feb 27,2017
0 people found
this helpful
Milan provided a great help to find our new apartment. He ensured everything was going well and removed a lot of the stress you can have when you move in....
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Was this helpful? Yes
Feb 27,2017
Minithumbup
By: 'Virginie'
Feb 27,2017
0 people found
this helpful
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in....
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Comment on agent fees
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in.
Was this helpful? Yes
Feb 02,2017
Minithumbdown
By: 'Upset Tenant'
Feb 02,2017
2 people found
this helpful
These are some of the worst agents I've dealt with. First, quite a few things the agent and said in the viewing turned out to be lies. The flat was not cleaned to a professional standard prior to move in, which the agent said it ...
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Was this helpful? Yes
Jan 17,2017
Minithumbup
By: 'Ellie'
Jan 17,2017
0 people found
this helpful
Milan is very professional and good at his job. He is very informative and extremely helpful when viewing the property. He spent a lot of time showing us the flat and the facilities of the development. We are very happy with Milan's and My London ...
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Was this helpful? Yes
Dec 19,2016
Minithumbdown
By: 'Tenant'
Dec 19,2016
2 people found
this helpful
On my move in day, the flat was in a complete mess. I was incredibly shocked that no one bothered to ensure that the flat was ready for me to move in considering that it had been vacated by the previous tenant for about 2 months ...
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Was this helpful? Yes
Nov 27,2016
Minithumbup
By: 'A'
Nov 27,2016
0 people found
this helpful
Lisa and Honor are both very responsive agents. Honest and capable of understanding and respond well to landlord'S concerns and needs. Would recommend them strongly to entrust your property management with them....
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Comment on agent fees
Reasonable fees for level of service
Was this helpful? Yes
Oct 24,2016
Minithumbup
By: 'Aakash Anuj'
Oct 24,2016
0 people found
this helpful
I must say that Milan has been extremely helpful and supportive in finding us a flat of our choice throughout the process. He never hesitated to show us as many flats as he could find for us - and with great interest, and was always ...
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By: 'S Hammond'
Oct 05,2016
0 people found
this helpful
Felicity Lawrence provided prompt and friendly service throughout the process, following up my initial enquiry then handling the viewing bookings very efficiently....
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Comment on agent fees
NA
Was this helpful? Yes
Oct 05,2016
Minithumbup
By: 'Emil'
Oct 05,2016
0 people found
this helpful
Milan was very helpful throughout the whole process of finding an apartment. Milan was a true standout from his team and despite having a longer process than usual to get to our tenancy agreement, he continuously assisted us....
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Comment on agent fees
I would say agent's fees sit in the upper range for similar services having paid £210 pounds per applicant.
Was this helpful? Yes
Oct 04,2016
Minithumbup
By: 'Moulik'
Oct 04,2016
0 people found
this helpful
An excellent and proficient service with no delay. High quality of flats available to choose from. Would recommend to all....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2016
Minithumbup
By: 'Dina Z'
Sep 05,2016
0 people found
this helpful
Adam was a invaluable help in finding our new flat. His relaxed attitude made us feel at ease when viewing with him and he was always ready to answer all our questions and conduct second viewings when needed. He understood the type of property we ...
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Comment on agent fees
Slightly expensive but reasonable relative to the service provided
Was this helpful? Yes
By: Andrew Griffith MD
Sep 06, 2016
View all comments (1)
Thank you Dina! We're delighted you were pleased with Adam's work. We always aim for a friendly, helpful, and professional service for our clients so we're glad Adam was so good at making your search for a new flat so smooth. We hope your enjoy your new home in London! ...
Sep 02,2016
Minithumbup
By: 'Anastasiya & Anna'
Sep 02,2016
0 people found
this helpful
Milan was extremely helpful. He could understand our needs and wants and give us various different properties to view. Moreover, he managed to reduce rent price a little, which was super relevant, because the property was perfect for us, but rent price was an issue. ...
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Was this helpful? Yes
Aug 29,2016
Minithumbup
By: 'Jenn'
Aug 29,2016
0 people found
this helpful
Milan was very friendly and helpful, communication was easy, convenient and efficient both over the phone/text and emails. He responded promptly and answered any questions I had almost immediately. He kindly arranged a viewing on the same day I called up for the first ...
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Was this helpful? Yes
Aug 14,2016
Minithumbup
By: 'Dave Tee'
Aug 14,2016
0 people found
this helpful
Fantastic service from both Hannah and Tom in selling our property. Professional approach, skilled and experienced in the building/area and attentive management of the whole process. I would definitely recommend them to others....
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Comment on agent fees
Not the cheapest but you pay for what you get.
Was this helpful? Yes
By: Andrew Griffith, MD
Aug 15, 2016
View all comments (1)
Thank you for the kind review about Hannah and Tom's service. We're delighted that you were pleased with our work! If you should ever enter the market again, please do not hesitate to contact us again. ...
Aug 01,2016
Minithumbdown
By: 'Whitehouse'
Aug 01,2016
2 people found
this helpful
Terrible. At the start of my contract my manager has changed from Daniellea to Fatma and I was not informed so I was sending emails to the wrong address for 2 weeks. Fatma is out of the office more than she is in the office during ...
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Was this helpful? Yes
By: Andrew Griffith, MD
Aug 03, 2016
View all comments (1)
Thank you for the feedback regarding our property management, we sincerely apologise for any inconvenience caused and regret that the usual high standards of our service were not met. We will investigate into this further to ensure it does not happen again. ...
Aug 01,2016
Minithumbup
By: 'Carrie'
Aug 01,2016
1 people found
this helpful
Very helpful. Responds promptly when there are any issues with the property and arranges for them to be resolved. Simple and pleasant experience renewing tenancy agreement with this agent. Would definitely recommend....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Andrew Griffith, MD
Aug 01, 2016
View all comments (1)
Thank you for your kind review Carrie, we're absolutely delighted you had a good experience working with Harriet. Your recommendation is highly valued and we hope to work with you again! ...
Jul 29,2016
Minithumbup
By: 'Rocco C'
Jul 29,2016
0 people found
this helpful
Laurence is personable, knowledgeable, and diligent. I was very impressed by his tenacity and attentiveness. Initially he showed me five properties on the south edge of the Thames. After viewing these properties and speaking with me, he went back to the office and searched for ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 29, 2016
View all comments (1)
Thank you for your kind words Rocco. It's great to know you were impressed with Laurence's performance! We 'll ensure you'll have just as pleasant an experience if you are to do business with us again! ...
Jul 26,2016
Minithumbup
By: 'Sarah Stephenson'
Jul 26,2016
0 people found
this helpful
From beginning of receiving my phone calls. Milan was professional and indeed very helpful not to mention very patient person. He's very patient in term of handling lil difficult client like myself who wants specific things, he handled it well. Even he did email me ...
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Was this helpful? Yes
By: Andrew Griffith, MD
Jul 26, 2016
View all comments (1)
Thank you for your recommendation! We're glad Milan was able to help you meet your specific needs, be assured we make sure that every experience you'll have with us will be one tailored specifically for you, so please don't hesitate to work with us again if you decide to enter the market again! ...
Jul 25,2016
Minithumbup
By: 'Ben P'
Jul 25,2016
0 people found
this helpful
Hannah was excellent from start to finish. Reliable, proactive and always followed through with what she said she was going to do. Highly recommended!...
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Was this helpful? Yes
By: Andrew Griffith, MD
Jul 25, 2016
View all comments (1)
Thank you Ben, we're glad you were pleased with Hannah's performance, rest assured we informed her of your review and she was delighted! Your recommendation is highly valued! ...
Jul 23,2016
Minithumbup
By: 'Rita Quayle'
Jul 23,2016
0 people found
this helpful
Christopher was fantastic in helping us look at houses and apartments that he felt would be a great fit for us. He was willing to take his team to research the right places and then spend a significant portion of his day ensuring that I ...
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Was this helpful? Yes
By: Andrew Griffith, MD
Jul 25, 2016
View all comments (1)
Thanks for the kind words! We're delighted you found Christopher to be so helpful, the entire staff at MyLondonHome always makes sure to go the extra mile, so please don't hesitate to work with us again, we'll continue to deliver 110% for our clients! ...
Jul 21,2016
Minithumbup
By: 'J Couto'
Jul 21,2016
0 people found
this helpful
Christopher was an absolute star to the point I nearly put an offer for the flat. he arranged a 1st viewing at very short notice and even offered to show the flat a 2nd time if required. We ended up taking up a flat in ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
View all comments (1)
Thanks for taking your time to write the review, we're glad that you found our services helpful and efficient! ...
Jul 19,2016
Minithumbup
By: 'Siddhartha'
Jul 19,2016
0 people found
this helpful
Amit is an exceptional agent â‚€‚“ very personable and professional. He is well turned out with a pleasant demeanour that inspires confidence. Amit is willing to go out of his way to accommodate requests and asks the right questions that come from years of experience ...
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Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
View all comments (1)
We're very grateful for taking your time to write this review, the team at MyLondonHome always strive to be the best and we hope you won't hesitate to use us again. ...
Jul 13,2016
Minithumbup
By: 'Denise'
Jul 13,2016
0 people found
this helpful
Laurence was absolutely amazing. Having viewed many properties with various agents, we actually decided on this property, as it is managed by MyLondonHomes, after having dealt with Laurence. Really professional, thorough and efficient. So refreshing dealing with someone so clear and knowledgeable....
read full review
Comment on agent fees
Expected for agents in this area.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
View all comments (1)
Thank you! We're very pleased that you were happy with the service and are grateful for taking your time to write this review! ...
Areas covered
  • N1
  • SW6, SW8, SW9, SW11, SW18
  • N7
  • W2, W14, WC1N, WC2
  • NW1
  • E1, E14, EC1, EC2, EC4
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
231 1 551 18 75 0 113 1 89 0

Fees

Fees
Membership
MyLondonHome are members of The Property Ombudsman (TPO) and The Association of Residential Letting Agents (ARLA).

Client Money Protection Scheme
MyLondonHome are a member of ARLA meaning that we are a part of their Client Money Protection Scheme.

Tenant fees
Tenant Admin fee
£250.00 (inc VAT) per person

Processing the application and associated paperwork
Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers/landlords and any relevant information to assess affordability).
First guarantor reference
Drawing up a tenancy agreement
Renewal fee
£120.00 (inc VAT)

Negotiation of the new rent
Drawing up renewal fee agreement
Change of Occupancy fee
£250.00 (inc VAT)

Processing the application and associated paperwork
Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers/landlords and any relevant information to assess affordability).
Drawing up a tenancy agreement
Check-In
Studio - £144.00 (inc VAT)
1 bed - £144.00 (inc VAT)
2 bed - £168.00 (inc VAT)
3 bed - £180.00 (inc VAT)
4 bed £210.00 (inc VAT)
5 bed £240.00 (inc VAT)

Inventory clerk meet the tenant at the property
Walk through the property with the tenant discussing the report and the property
Inventory Clerk to point out appliances and show them how to use each one
Making any amendments to the report should the tenant address them after 10 days of receiving the report
Early termination fee
Should you wish to terminate your Tenancy before the end of the term and the Landlord agrees that you can terminate early, you will be responsible for the repayment of the pro-rata commission paid in advance by the Landlord for the unexpired portion of the Tenancy, unless you are exercising a break clause which is contained in your Tenancy Agreement. You will also be liable for the Cost of the new Inventory and Check out, cleaning of property and any other associated costs that may arise. A detailed quote of fees based on your tenancy could be supplied at your request.

Breach of tenancy agreement fee
£25.00 (inc VAT)

Draw up letter relating to the breach of the tenancy agreement
Post letter to the tenant
Returned payment fee
£25.00 (inc VAT)

Covers any bank charges MyLondonHome may receive
Professional cleaning fee
Studio - £282.00 (inc VAT)
1 bed flat - £312.00 (inc VAT)
2 bed flat - £336.00 (inc VAT)
2 bed flat with en-suite - £360.00 (inc VAT)
3 bed flat - £390.00 (inc VAT)
3 bed flat with en-suite -£420.00 (inc VAT)
1 bed house - £366.00 (inc VAT)
2 bed house - £396.00 (inc VAT)
2 bed house with en-suite £432.00 (inc VAT)
3 bed house £456.00 (inc VAT)
3 bed house with en-suite £522.00 (inc VAT)

Landlord fees
Commission fee
16.8% ( inc VAT)

Provide a market valuation
Agreeing a market price
Providing sales and Marketing
Accompanying potential tenants to the property on viewings
Collect and remit the monthly rent
Provide the landlord with a monthly invoice
Pursue non-payment of rent and provide advice on rent arrears actions
Deduct commission and other works
Advise all relevant utility providers of changes
Undertake one inspection visit per annum and notify landlord of the outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
Serve notice at the end of the tenancy should both parties not wish to renew
Make any HMRC deduction and provide the tenant with the NRL8 (if relevant)
Deposit Fee
£42.00 (inc VAT)

Register landlord and tenancy details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of the tenancy
This is to be paid at the start of each renewal throughout the duration of the tenancy
Inventory
Studio - £150.00 (inc VAT)
1 bed - £150.00 (inc VAT)
2 bed - £198.00 (inc VAT)
3 bed - £234.00 (inc VAT)
4 bed £258.00 (inc VAT)
5 bed £276.00 (inc VAT)

To attend the property prior to the check-in and take photos and detailed condition of the property
To compile a very detailed report which is provided to the tenant at check-in
Check-Out
Studio - £144.00 (inc VAT)
1 bed - £144.00 (inc VAT)
2 bed - £168.00 (inc VAT)
3 bed - £180.00 (inc VAT)
4 bed £210.00 (inc VAT)
5 bed £240.00 (inc VAT)

Inventory clerk meet the tenant at the property
Walk through the property with the tenant discussing the report and the property
Inventory Clerk to point out appliances and show them how to use each one
Making any amendments to the report should the tenant address them after 10 days of receiving the report
Renewal fee
16.8% (inc VAT)

Review rent in accordance with the current prevailing market condition and advise the landlord
Negotiate with tenant
Direct tenant to make payment change as appropriate
Update the tenancy agreement and provide to all parties
Additional property visits
£72.00 (inc VAT)

Arrange a visit with the tenant
Inventory Clerk to attend to the property and compile a report on the condition of the property
Provide a report to both landlord and tenant
Advise both landlord and tenant if there are any improvements required
Termination of Management
16.8% (inc VAT) for 3 months of the remaining term

Action written notice received via the landlord 3 months prior to terminating
Energy Performance Certificate
£66.00 (inc VAT)

Completion of an Energy Performance Certificate which is paid to the certified engineer
Gas Safety £120.00 (inc VAT)
Completion of a Gas Safety Certificate which is paid to the certified engineer
Last updated at 06/01/2016, 10:37 AM by allAgents

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: Andrew.Griffith@MyLondonHome.com
HR: Juliette.Briandt@MyLondonHome.com
Lettings & Property Management: Amber.Brackley@MyLondonHome.com
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

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