• Rebecca Sweeney
    Rebecca Sweeney
  • Hannah Taylor
    Hannah Taylor
  • Lisa Yoshimoto
    Lisa Yoshimoto
  • Adam Anker
    Adam Anker
  • Andrew Griffith
    Andrew Griffith
  • Tom Gilchrist
    Tom Gilchrist
  • Adam Hill
    Adam Hill
  • Natalie Pringle
    Natalie Pringle
  • Amit Patel
    Amit Patel
  • Honor Ara
    Honor Ara
  • Kam Suvityasiri
    Kam Suvityasiri
  • Taylor Cooke
    Taylor Cooke
  • Milan Sidlo
    Milan Sidlo
  • Nick Kerry
    Nick Kerry
  • Paul Wilson
    Paul Wilson
  • Elliot Hughes
    Elliot Hughes
  • Kirk Galley
    Kirk Galley
  • Lauren Bennett
    Lauren Bennett
  • Laurence Dengate
    Laurence Dengate
  • Raymond Addy
    Raymond Addy
  • Sam Marco
    Sam Marco
  • Christopher Rose
    Christopher Rose
  • Michael Anyaegbuna
    Michael Anyaegbuna
  • Steven Herd
    Steven Herd
  • Jamie Williams
    Jamie Williams
MyLondonHome is a London estate and lettings agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in Central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investor Read full description...

35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500

 
Jul 29,2016
Minithumbup
By:
Jul 29,2016
Featured Review
0 people found
this helpful
Laurence is personable, knowledgeable, and diligent. I was very impressed by his tenacity and attentiveness. Initially he showed me five properties on the south edge of the Thames. After viewing these properties and speaking with me, he went back to the office and searched for properties which suited my interests. Two days later we were out looking at more properties. He is a pleasure to work with and I look forward to further dealings with Laurence....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 29, 2016
Thank you for your kind words Rocco. It's great to know you were impressed with Laurence's performance! We 'll ensure you'll have just as pleasant an experience if you are to do business with us again!....
Jul 26,2016
Minithumbup
By:
Jul 26,2016
Featured Review
0 people found
this helpful
From beginning of receiving my phone calls. Milan was professional and indeed very helpful not to mention very patient person. He's very patient in term of handling lil difficult client like myself who wants specific things, he handled it well. Even he did email me to see how's my stay so far after a week although the property manager to this day hasn't reach out to me as I have a lot of questions that need to be resolved. I would recommended him to any potential tenants who wants to look for th...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 26, 2016
Thank you for your recommendation! We're glad Milan was able to help you meet your specific needs, be assured we make sure that every experience you'll have with us will be one tailored specifically for you, so please don't hesitate to work with us again if you decide to enter the market again!....
Jul 25,2016
Minithumbup
By:
Jul 25,2016
Featured Review
0 people found
this helpful
Hannah was excellent from start to finish. Reliable, proactive and always followed through with what she said she was going to do. Highly recommended!...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 25, 2016
Thank you Ben, we're glad you were pleased with Hannah's performance, rest assured we informed her of your review and she was delighted! Your recommendation is highly valued!....
Jul 23,2016
Minithumbup
By:
Jul 23,2016
Featured Review
0 people found
this helpful
Christopher was fantastic in helping us look at houses and apartments that he felt would be a great fit for us. He was willing to take his team to research the right places and then spend a significant portion of his day ensuring that I got to see the properties I wanted at the pace I wanted. I felt that he really wanted to ensure we got the house we wanted. Thank you Christopher!...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 25, 2016
Thanks for the kind words! We're delighted you found Christopher to be so helpful, the entire staff at MyLondonHome always makes sure to go the extra mile, so please don't hesitate to work with us again, we'll continue to deliver 110% for our clients!....
Jul 21,2016
Minithumbup
By:
Jul 21,2016
Featured Review
0 people found
this helpful
Christopher was an absolute star to the point I nearly put an offer for the flat. he arranged a 1st viewing at very short notice and even offered to show the flat a 2nd time if required. We ended up taking up a flat in Greenwich due to being a greener space, although the flat he showed @ Riverlight was fantastic too. Christopher is courteous and I highly recommend his services....
read full review
Comment on agent fees
NA
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thanks for taking your time to write the review, we're glad that you found our services helpful and efficient!....
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Amit is an exceptional agent – very personable and professional. He is well turned out with a pleasant demeanour that inspires confidence. Amit is willing to go out of his way to accommodate requests and asks the right questions that come from years of experience designed to understand clients' needs and make customised recommendations unlike the typical commercial orientation that has become the downfall of letting agencies reputations. MyLondonHome was our agent of choice three...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
We're very grateful for taking your time to write this review, the team at MyLondonHome always strive to be the best and we hope you won't hesitate to use us again.....
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Laurence was absolutely amazing. Having viewed many properties with various agents, we actually decided on this property, as it is managed by MyLondonHomes, after having dealt with Laurence. Really professional, thorough and efficient. So refreshing dealing with someone so clear and knowledgeable....
read full review
Comment on agent fees
Expected for agents in this area.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you! We're very pleased that you were happy with the service and are grateful for taking your time to write this review!....
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
We are very satisfied with Milan's responsiveness,politeness and efficiency. He kindly addressed our additional requests, he was very helpful in communication and negotiation. I would recommend him to anyone...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Ivana for your kind words, we're extremely glad the service we offered met all your needs.....
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Amit was probably one of the friendliest and most professional property consultants I have met. While we only had a quick viewing of the property, he efficiently showed us around and had every little detail in the back of his head. It was a pleasure to meet him and I would highly recommend him to anyone in London looking for a flat....
read full review
Comment on agent fees
Agent's fees are probably a bit above average.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thanks for the kind words Josef, we're glad you appreciate our service. We hope you don't hesitate to work with us again.....
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Chris has been a pleasure to deal with, he was very empathetic to our situation, understanding exactly what we were looking for and steering us gently towards possible homes. Unfortunately in the end we didn't go through MyLondonHome but it made our final decision a lot harder considering the great service we received....
read full review
Comment on agent fees
Competitive fees, but the staff really do work for it.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for your review George, it's a shame we weren't able to find you a place but we're glad you enjoyed your experience with us. We'd love to work with you again the next time the opportunity arises.....
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Christopher is very helpful and great to work with. He showed us many properties that saitusfied our requirements and arranged an very efficient viewing for us....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
We're glad you were satisfied with Christopher's work! Thank you for taking the time to reply.....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Thomas and Laila at MLH have been extremely responsive and accommodating to all the requests I've had as a new client. Based on my experience with them so far I would definitely recommend MyLondonHome....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thanks for your recommendation Marcus! We're glad you had a good experience working with Tom and Laila. We hope to see you again if you ever feel the need to re-enter the market.....
Jul 02,2016
Minithumbup
By:
Jul 02,2016
0 people found
this helpful
Throughout our whole journey MIlan proved to be not only an attentive and great listener, he tried to think with us, and offered solutions that would suit both parties. There was no hard sell or unwanted pressure, instead we got a lot of attention and patience.We would recommend Milan very highly....
read full review
Comment on agent fees
Fees seem to be approximately the same across everyone (June 2016), and, overall they are bad for if you are on the paying end...
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for the kind words. We're glad you enjoyed working with Milan, we'd very much look forward to working with you again if the opportunity arises!....
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
Milan and Laila have been absolutely amazing in my search for a london flat. As a first time renter, they made the whole process very easy with their quick responses and honest advices. They went above and beyond their duty to help me move in as quickly as possible for which I am very grateful. Also they helped me find an amazing apartment which I will enjoy for the upcoming months. Thank you so much guys! Highly recommended!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
We're extremely happy you were pleased with Milan and Laila's services. It was a pleasure working with you! We hope to work with you again in the future.....
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
I recently rented a property via Adam and found him to be professional and efficient. I would have no hesitation in recommending him and am confident that we will again do business in the near future....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Kurt! We very much look forward to doing business with you in the future.....
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
Milan is a very nice person to deal with, he is very helpful and took his time to show me properties. I definitely recommend his services to anyone looking for a property to rent. Honor has also been very helpful and pleasant to deal with. Great team!...
read full review
Comment on agent fees
Fees are always bad!!
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Michael, we're delighted that Milan and Honor were able to help to such a degree. We're proud to have another person added to a list of our satisfied customers.....
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
Lauren has been managing my property for the past few months and has been excellent - she is responsive, polite, and extremely efficient. Any issues have been resolved swiftly and without a lot of admin at my end. I have had a great experience working with her and hope to continue....
read full review
Comment on agent fees
Given the great job that Lauren does, I feel her fees are very reasonable for the service.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 25, 2016
Thank you Julia for taking the time to review MyLondonHome, we're proud of all the hard work Lauren and the rest of our team puts in to managing properties and its always humbling to get recognition from our satisfied clients!....
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
Milan was very helpful and really helped us see multiple flats in the area that we were searching. Even showed us some flats twice to help us make our mind....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for taking the time to write this review, we're extremely happy you found Milan helpful, it's always a pleasure to go the extra mile if it means we can find out clients a home.....
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
arran is a true professional, he helped me out a lot in my search. Everything went smoothly because of him....
read full review
Comment on agent fees
the fees were alright
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Jad, it was a pleasure to work with you, we're glad to have yet another person added to our list of satisfied customers!....
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Very patient, honest, informative and not a hard seller. Tom has been a pleasure to work with and I would definitely recommend him to friends and family looking to let or buy....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Pinky, we're extremely happy that you were satisfied with Tom's performance. It's great news to hear that you'll be recommending one of our negotiators to your family and friends.....
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Tom was extremely helpful in catering to all the requirements we had when viewing apartments. He also went out of his way to make sure we got to see as many apartments as possible outside working hours which was very helpful!...
read full review
Comment on agent fees
The fees were slightly pricey.
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for your review Anika, we're delighted that you found Tom's work so helpful. At MyLondonHome we try our best to go above an beyond in our services.....
Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
We found Adam and Christopher to be helpful, professional and responsive in assisting us with making arrangements for quick viewing of the different properties we are interested even if not planned in advance. Fast in communication both by email and phone call. Adam and Christopher makes us feel very comfortable and I would recommend both to any tenant....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for taking the time to review Vincent. We're delighted you were satisfied with Adam and Christopher's performances. If you are ever interested in re-entering the market, please do not hesitate to talk to us again!....
Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
During the two weeks before I moved into my new property and every minute to date since, Harriet has been exceptional. Her communication skills are outstanding and she is personable, friendly but most importantly just super efficient and great at her job. I appreciate I had a fairly substantial list of things for Harriet to sort out, some of which weren't overly simple and adding to that the complexity of my landlord's location in Hong Kong, however she has been nothing but professional and happ...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Joanna, we're glad you found Harriet so easy to get along with and efficient at her job. At MyLondonHome we always try to maintain the best customer service while getting the job done. I'm pleased we didn't disappoint!....
Jun 08,2016
Minithumbup
By:
Jun 08,2016
1 people found
this helpful
Overall satisfied with the experience working with Milan. He was very responsive and helpful. Met all our extra demands and followed up on all our requests and questions....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you Dimitar for your amazing review, we're glad that you were appreciative of Milan's hard work. At MyLondonHome we always make sure to deliver the best sales and lettings services, we hope to work with you again if you re-enter the market.....
Jun 07,2016
Minithumbup
By:
Jun 07,2016
2 people found
this helpful
Was very pleased to work with Mr. Sidlo. My apartment search in London was very easy as in one day he showed almost 10 properties in the area that I was interested in. This was very helpful to make up my mind and see the alternatives, whether good or bad to what I initially was looking for as this made my search extremely easy. Extremely pleased with this agent and the firm itself, would recommend to anyone that is searching for a place to live in central London....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
We're delighted you found Milan to be so helpful! Your satisfaction is our priority so we're extremely grateful you took the time to write this review.....
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Thomas was a great help! Very prompt and courteous with communications. I had some big demands and Thomas never missed a beat nor did he make me feel like I was asking for too much. He was never pushy and always listened to my requests. I would definitely recommend Thomas to anyone looking for an estate agent....
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for your kind words Marisa. We're glad you found Thomas helpful! We're glad you appreciate our work and hopefully, if you feel like re-joining the market, we can work together again.....
May 25,2016
Minithumbup
By:
May 25,2016
1 people found
this helpful
We found Thomas to be helpful, professional and responsive in assisting us with making arrangements for quick viewing of the property we are interested in as well as handling the documentation steps. He is fast in communication both by email and phone call. Feel confident dealing with him to complete the letting process smoothly....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you, we're glad that you found Thomas' performances satisfactory. At MyLondonHome we make sure to excel in our services. I'm pleased we did not disappoint!....
May 24,2016
Minithumbup
By:
May 24,2016
1 people found
this helpful
Polite well informed and courteous. We wanted completion in a hurry and Michael helped speed things through with quick responses and follow ups...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
We're extremely happy you enjoyed our services and took the time to post a review. We're delighted to have yet another person added to our list of satisfied customers.....
May 23,2016
Minithumbup
By:
May 23,2016
2 people found
this helpful
Harriet handled my request in a very professional manner. She makes me feel very comfortable and I would recommend her to any tenant...
read full review
Comment on agent fees
Harriet is a very professional housing manager. She kept me updated on every work that was being done in the apartment and did not rest till all was accoplished
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
Thank you for your kind words Karol, we're glad you enjoyed our services! At MyLondonHome we're always mindful to provide the best experience possible.....
May 21,2016
Minithumbup
By:
May 21,2016
2 people found
this helpful
It's rare as a customer to experience an exceptional level of service satisfaction, which is why I am writing this review. Wendy sorted out so many things for me to do with my flat purchase. She went above and beyond, and I wouldn't have managed to get what I wanted sorting out within the time-frame I had without her leading the help. Wendy makes a significant contribution to her company's good reputation through providing an outstanding level of customer service. On this basis, I would defi...
read full review
Was this helpful? Yes
By: Andrew Griffith, MD
Jul 22, 2016
What an glowing review! We're delighted you were satisfied with Wendy's performance, and are grateful for your recommendation.....
Areas covered
  • SW6, SW8, SW9, SW11, SW18
  • N1
  • W2, W14, WC1N, WC2
  • N7
  • E1, E14, EC1, EC2, EC4
  • NW1
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
229 1 536 11 74 0 111 1 94 0

Job vacancies

Please see a list of jobs available
Lettings Negotiator
Central London - 14000
Lettings Negotiator required in Westminster

Sales Negotiator
City of London - Negotiable
Sales Negotiator needed for our Central Westminster Office

Lettings Negotiator
City of London - Negotiable
Lettings Negotiator required for our City and Docklands office

Valuation Specialist
South West London - Negotiable
Valustion Spcialist needed for out Central Westminster office

Sales Negotiator
City of London - Negotiable
Sales Negotiator needed for our City and Docklands office

New Homes Sales Negotiator
South West London - Negotiable
New Homes Sales Negotiator needed for our Westminster Office

The Estate Agents Academy
South West London - OTE 55000 year 1
The Estate Agents Academy - The teianing programme that kick starts your career

Rebecca Sweeney Rebecca Sweeney
Senior Property Consultant
0 reviews

About Rebecca No description set View full profile
Hannah Taylor Hannah Taylor
Senior Valuation Specialist
50 reviews

About Hannah No description set View full profile
Lisa Yoshimoto Lisa Yoshimoto
Property Manager
62 reviews

About Lisa No description set View full profile
Adam Anker Adam Anker
Sales Manager
51 reviews

About Adam No description set View full profile
Andrew Griffith Andrew Griffith
Director
15 reviews

About Andrew No description set View full profile
Tom Gilchrist Tom Gilchrist
Assistant Sales Manager
47 reviews

About Tom No description set View full profile
Adam Hill Adam Hill
Lettings Negotiator
2 reviews

About Adam No description set View full profile
Natalie Pringle Natalie Pringle
Director
9 reviews

About Natalie No description set View full profile
Amit Patel Amit Patel
Property Consultant
2 reviews

About Amit No description set View full profile
Honor Ara Honor Ara
Lettings Manager
1 reviews

About Honor No description set View full profile
Kam Suvityasiri Kam Suvityasiri
Valuation Specialist
0 reviews

About Kam No description set View full profile
Taylor Cooke Taylor Cooke
Valuation Specialist
0 reviews

About Taylor No description set View full profile
Milan Sidlo Milan Sidlo
Property Consultant
8 reviews

About Milan No description set View full profile
Nick Kerry Nick Kerry
New Homes & Off Plan Specialist
0 reviews

About Nick No description set View full profile
Paul Wilson Paul Wilson
New Homes & Off Plan Specialist
0 reviews

About Paul No description set View full profile
Elliot Hughes Elliot Hughes
Property Manager
0 reviews

About Elliot No description set View full profile
Kirk Galley Kirk Galley
Property Manager
0 reviews

About Kirk No description set View full profile
Lauren Bennett Lauren Bennett
Property Manager
1 reviews

About Lauren No description set View full profile
Laurence Dengate Laurence Dengate
Property Consultant
2 reviews

About Laurence No description set View full profile
Raymond Addy Raymond Addy
Property Consultant
0 reviews

About Raymond No description set View full profile
Sam Marco Sam Marco
New Homes & Off Plan Specialist
0 reviews

About Sam No description set View full profile
Christopher Rose Christopher Rose
Property Consultant
5 reviews

About Christopher No description set View full profile
Michael Anyaegbuna Michael Anyaegbuna
Property Consultant
0 reviews

About Michael No description set View full profile
Steven Herd Steven Herd
Founder & Managing Director
2 reviews

About Steven No description set View full profile
Jamie Williams Jamie Williams
Sales Manager
0 reviews

About Jamie No description set View full profile

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Tenant Fees
MyLondonHome are members of The Property Ombudsman (TPO) and The Association of Residential Letting
Agents (ARLA).
Administration fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• First guarantor reference
• Drawing up tenancy agreement

Renewal fee
£72.00 (inc VAT) (An optional £5.00 charity donation to CentrePoint is included)
• Negotiation of new rent
• Drawing up renewal agreement

Change of Occupancy fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• Drawing up tenancy agreement

Check Out
Studio - £180.00 (inc VAT)
1 bed - £180.00 (inc VAT)
2 bed - £222.00 (inc VAT)
3 bed - £252.00 (inc VAT)
4 bed £276.00 (inc VAT)
5 bed £288.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• To compile a detailed report comparing it against the inventory.
• Make any amendments to the report should the tenant address them within 10 days of receiving the report
• Liaise between both tenant and landlord to negotiate dilapidations.

Early termination fee
Cost of the new Inventory and Check in

Breach of tenancy agreement fee
£25.00 (inc VAT)
• Draw up letter relating to the breach of the tenancy agreement
• Post letter to the tenant

Returned payment fee
£25.00 (inc VAT)
• Covers any bank charges MyLondonHome may incur

Professional cleaning fee
Studio - £282.00 (inc VAT)
1 bed flat - £312.00 (inc VAT)
2 bed flat - £336.00 (inc VAT)
2 bed flat with en suite - £360.00 (inc VAT)
3 bed flat - £390.00 (inc VAT)
3 bed flat with en suite -£420.00 (inc VAT)
1 bed house - £366.00 (inc VAT)
2 bed house - £396.00 (inc VAT)
2 bed house with en suite £432.00 (inc VAT)
3 bed house £456.00 (inc VAT)
3 bed house with en suite £522.00 (inc VAT)
• Only to be charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy
________________________________________




Landlord Fees
Management Fee
14.4% (Inc VAT)
• Provide a market valuation
• Agreeing a market price
• Providing sales and Marketing
• Accompanying potential tenants to the property on viewings
• Collect and remit the monthly rent
• Provide the landlord with a monthly invoice
• Pursue non-payment of rent and provide advice on rent arrears actions
• Deduct commission and other works
• Advise all relevant utility providers of changes
• Undertake one inspection visit per annum and notify landlord of the outcome
• Arrange routine repairs and instruct approved contractors
• Hold keys throughout the tenancy term
• Serve notice at the end of the tenancy should both parties not wish to renew
• Make any HMRC deductions and provide the landlord with the NRL6 (if relevant)

Deposit fee
£42.00 (inc VAT)
• Register landlord and tenancy details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy
• This is to be paid at the start of each renewal throughout the duration of the tenancy

Inventory
Studio - £150.00 (inc VAT)
1 bed - £150.00 (inc VAT)
2 bed - £198.00 (inc VAT)
3 bed - £234.00 (inc VAT)
4 bed £258.00 (inc VAT)
5 bed £276.00 (inc VAT)
• To attend the property prior to the check in and take photos and detailed the condition of the property
• To compile a very detailed report which is provided to the tenant at check in

Check In
Studio - £96.00 (inc VAT)
1 bed - £96.00 (inc VAT)
2 bed - £108.00 (inc VAT)
3 bed - £120.00 (inc VAT)
4 bed £132.00 (inc VAT)
5 bed £144.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• Walk through the property with the tenant discussing the report and the property
• Inventory Clerk to point out appliances and show them how to use each one
• Make any amendments to the report should the tenant address them within 10 days of receiving the report

Renewal fee
14.4% (inc VAT)
• Review rent in accordance with current prevailing market conditions and advise the landlord of the current
valuation
• Negotiate the new rent with tenant
• Direct the tenant to make payment change as appropriate v
• Draw up the tenancy agreement and provide to all parties for signature

Additional property visits
£72.00 (inc VAT)
• Arrange visit with the tenant
• Inventory Clerk to attend to the property and compile a report on the condition of the property v
• Provide report to both landlord and tenant
• Advise both landlord and tenant if there are any improvements required


Termination of Management
24% (inc VAT) for one duration of the remaining term
• Action written notice received via the landlord 3 months prior to terminating

Energy Performance Certificate
£66.00 (inc VAT)
• Completion of an Energy Performance Assessment and issue of an Energy Performance Certificate
• The payment is made to the Energy Performance Assessor

Gas Safety Certificate
£108 (inc VAT)
• Carrying out a Gas Safety Inspection and issuing a Gas Safety Certificate
• The payment is made to the gas safety engineer
Created at 10:37 AM 06/01/2016. Last updated at 10:37 AM 06/01/2016 by allAgents


Complaints Procedure

MyLondonHome Complaints Procedure


MyLondonHome strives to maintain the highest standards of customer service and have built our
reputation based upon our integrity and dedication to providing the best service for our clients and
customers.

If you feel that we have fallen below expected standards then please let us know as soon as possible.

We’ll do our best to put things right so that you can continue enjoying your experience working with
MyLondonHome again.

We will of course use any feedback given to improve our service wherever we can.

We are fully committed to addressing all complaints, fully and fairly within the timeframes prescribed in our
procedure.

We will always respond to you in writing and ensure that you are given a comprehensive explanation
into the investigation we have carried out as well as the conclusions we have come to.

When we receive your complaint it will be assigned to the Manager of the department you have a
complaint regarding.

The Manager will ensure that they contact you in writing to explore the concerns raised further and to present a
resolution.

If after liaising with the Manager you are not satisfied that the complaint has been dealt with
appropriately then you can request that it is looked at by a Director of the business.

The assigned Director will investigate the complaint and the measures taken to reach a resolution taken up until
that stage. They will respond in writing outlining their findings and the proposed solution that can be offered by
the business.

Should you be dissatisfied once a Director has dealt with your query then you can request that the
complaint is given direct attention by the Managing Director of the business.

This escalation will only occur in the most serious of cases where the steps taken have wholly failed to identify and address the issues encountered.

We feel certain that due to our passion for providing the highest standards of service and customer care we will
be able to resolve your complaint through our internal process.

In the unlikely event that your complaint is not resolved during this process then you should refer the issue to the
Property Ombudsman who is an independent body providing fair and reasonable resolutions to disputes between members of the public and estate agents who have registered with the TPO (The Property Ombudsman) under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme.

Details on how to submit a complaint can be found on the website of the Property Ombudsman
http://www.tpos.co.uk/

Below you can find the procedure and steps to be taken should you wish to make a complaint to
MyLondonHome.

Following this process will ensure that your concerns can be addressed as quickly and as efficiently
as possible.

1. Raise your complaint with your Property Manager or Property Consultant handling your case.
2. If the Property Manager/ Property Consultant cannot resolve the issue for you please email the Manager of the department concerned.

Sales: Adam@MyLondonHome.com
Lettings: Daniel@MyLondonHome.com
Property Management: Lisa@MyLondonHome.com
Inventory and in-house Property Maintenance: Lisa@MyLondonHome.com & Dean.Gowers@MyLondonHome.com
Accounts: Aaron.Jameson@MyLondonHome.com

3. The Manager will acknowledge your complaint in writing within 3 working days and start an investigation.
4. A written outcome of the investigation will be sent to you within 15 working days of the receipt of your
initial complaint, in line with The Property Ombudsman guidelines.
5. If you are not satisfied with the written outcome from the Manager of the department please email our
Managing Director Andrew Griffith MD@MyLondonHome.com.
6. The Managing Director will then respond to you with a statement of the final view of the matter within
15 working days of receipt.
7. If your issue has still not been resolved please contact The Property Ombudsman, an independent service whereby fair and reasonable resolutions can be provided to disputes between members of the public and Estate Agents. http://www.tpos.co.uk/
Created at 8:40 AM 04/10/2013. Last updated at 10:37 AM 06/01/2016 by allAgents


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