• Jodie Collins
    Jodie Collins
  • Kirsten Baiden-Amissah
    Kirsten Baiden-Amissah
  • Emma Brooks
    Emma Brooks
  • Paige Mulloy
    Paige Mulloy
My Lets are a team of local agents giving a real local service.

With over 45 years of combined industry experience in the Brighton & Hove market alone and with our careful attention to detail and a very real understanding of today's market, we offer you a very experienced team in the area to market your most valuable asset to let.

My Lets is an established independent family owned agency.

Being an independent agent is very important to us, it enables us to have the flexibility to me
Read full description...

176 Church Road
Hove
East Sussex
BN3 2DL
01273 626 494

 
www.mylets.agency/

Properties for Sale
Properties to Rent

Sep 20,2017
Minithumbdown
Jodie Collins
By: 'Coleman Street'
Sep 20,2017
0 people found
this helpful
Absolutely awful. Avoid this agency!!!! On moving into our property there were an unacceptable number of things wrong with the property - smashed windows, door knobs missing, it hadn't been cleaned properly, debris in the garden, hob not working. 3 weeks in and we get a leak from the upstairs bathroom into one of the bedrooms. Very lazy in their attention to the property before we moved in and very reliant on us to flag up these issues and spend time sorting them out! Quality of property awful ...
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Comment on agent fees
Absolutely extortionate !!!!!!!!!!!!!!
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By: Jodie Collins
Sep 21, 2017
View all comments (1)
Dear Phoebe, Negative reviews are taken very seriously at My Lets however I do not think that the review is fair. As discussed before, I can only apologise that the property was not up to the standard that you expected when you moved in however I did instruct contractors immediately in regard to the issues and getting them resolved – the only reason that the issues are outstanding is due to the contractors not being able to get hold of any of the four tenants in regard to arranging ac ...
Jun 21,2017
Minithumbdown
By: 'Vinnie Jones'
Jun 21,2017
3 people found
this helpful
AWFUL AVOID - withhold deposits, don't know how to register dwellings correctly with electricity companies. When highlighting issues, you receive mere lip service with no intention of fixing the problem. Cowboys....
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By: Jodie Collins
Sep 06, 2017
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Dear Vinnie Jones, We do take negative reviews very seriously - I have checked our software and we do not appear to have a tenant names Vinnie Jones, if your review is genuine please email me at Jodie@mylets.agency so that I can look into the issues that you have. Kind regards Jodie Collins - Manager ...
Feb 22,2017
Minithumbdown
Emma Brooks
By: 'KT'
Feb 22,2017
3 people found
this helpful
Rude, unhelpful and deceptive. Not only did they fail me as a longstanding tenant, but I discovered after leaving that they had also failed my landlord by trying to withhold from them money they'd kept from me. Typically difficult when it came to the return of the deposit which I had to claim back through a dispute with the Tenancy Deposit Scheme. Repeatedly failed to address longstanding maintenance issues at the property which ended up landing the landlord with a sizeable bill on my d...
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Comment on agent fees
Fairly standard for Brighton
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By: Jodie Collins
Apr 12, 2017
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Dear Kristian, I would like to inform you that negative reviews are taken very seriously at My Lets. I would be grateful if you could email the reason for your negative feedback to Jodie@mylets.agency so that I can look into the matter for you as one of the email correspondence that I had with you on 22/12/2016 was ‘Once again, I'd like to stress my decision to leave is no reflection on My Lets as an agency and I would be happy to recommend you in the future' therefore I would like to loo ...
Jan 05,2017
Minithumbdown
By: 'Bing'
Jan 05,2017
2 people found
this helpful
I recently set up a viewing with My Lets and was very unimpressed with the service. When I arrived at the property, 6 other people were there to view the flat, and I had not been informed it was a group viewing. The flat was a studio, and far smaller than the online pictures depicted, and with 6 other people in the flat it was impossible to move, let alone ask any questions, or try to think about how the space might work for you. I'm looking for a new home, and the service from My Lets shows tha...
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Was this helpful? Yes
By: Jodie Collins
Apr 12, 2017
View all comments (1)
Dear Bing, Thank you for your review, I would like to inform you that negative reviews are taken very seriously at My Lets and that I will be looking into this matter for you. As an agent we do tend to book viewings in blocks so that we cause minimal disruption to our tenants not for any other reason. If you do need a property within the next year please do contact me directly jodie@mylets.agency as I would be happy to offer you a discounted fee. Kind regards Jodie Collins Branch Man ...
Sep 28,2015
Minithumbdown
By: 'Going elsewhere'
Sep 28,2015
3 people found
this helpful
I wish I had gone elsewhere! A tenant moved into my house last week, I am yet to receive any money, any communication, a copy of the contract, I don't even know if a contract has been signed or how long for. My tenant advised me that she was moving in and on what date. The communication is appalling. I had 5 people turn up to view my house, all at the same time, with no advance notice from the agent and Richard didn't even turn up to do the viewing. I had zero feedback from any viewings and when...
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Sep 26,2015
Minithumbdown
By: 'Mr blue.'
Sep 26,2015
3 people found
this helpful
Mylets have failed me at every single point of contact and I wish I had never rented from them. From lying to me at the initial viewing (Richard) changing my move in date at the last minute, lying about the reason for the change, attempting to 'steal' money from me by making 'a mistake' on the recording of how much deposit I had paid, to the ABSOLUTE UNPROFFESSIONALISM of each and every member of staff I have had contact with. Most notably 'Julie' who is in charge of maintenance, if you have the...
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Jun 25,2015
Minithumbdown
By: 'Mr Unhappy'
Jun 25,2015
3 people found
this helpful
I was due to view a property at 5pm on Harrington Road on 24/06/15. I arrived 5 mins early to be on time and waited until 5.15pm for the Richard (My Lets Agent) to arrive but he didn't so I called the office. I spoke to Richard who advised me he tried to call me but couldn't get through or leave a msg! I said I find that very hard to believe and your fobbing me off because myself and another potential customer who was also due to view the same property also had no telephone call or voicemail fro...
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Feb 26,2015
Minithumbdown
By: 'unhappy'
Feb 26,2015
3 people found
this helpful
I can honestly say that I wish I had never rented from 'My Lets'. Property was advertised as ewly carpeted and painted and professionaly cleaned. I enter the property to find a nasty, damaged carpet, black mould up the walls and all over the bathroom!a broken a stench that made my eyes water! Not to mention that the property was absolutely filthy! Having been forced to stay there as I was studying; I endured countless leaks from the roof that were reported copious times (and totally ignored) I...
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What agent could do to change your mind?
Listen, don\'t talk over peole like your opinion is more important (you\'re almost always wrong) Be accountable for your actions stop lying to people stop kidding yourself that you are actually able to handle the workload that you have, seen as that was always your excuse for not actually doing your jobs. oh..and change your attitudes..they stink worse than the flats that you rent out to people. stop presuming that everyone you deal with has absolutely no intelligence it\'s a disgusting atitude to have. (and you\'re wrong)
Attached Files
Comment on agent fees
Hidden, ridiculous and not worth it as they\'re not capable of fulfilling their end of the bargain.
Was this helpful? Yes
Oct 31,2014
Minithumbdown
By: 'Jane Knight'
Oct 31,2014
3 people found
this helpful
I am the mother and guarantor for my son who moved into this flat in September 2013. The rent comes directly from my account. The flat was a state when they moved in. It had not been cleaned and needed painting. My Lets said that they would send someone round - they never did. My son and his flatmate left the flat on September 15th 2014 - it is now October 30th and they have still not received their deposit back. The letter from My Lets - says that I will be charged £175 for the repa...
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What agent could do to change your mind?
Cleaned and presented the flat as described in the contract in the first instance. Not charged again for something that was never done in the first instance Processed the end of contract in a timely manner
Attached Files
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May 02,2014
Minithumbdown
By: 'A_Tennant'
May 02,2014
2 people found
this helpful
Most appalling customer service ever, the woman who is supposed to be in charge of the accounts couldn't even work out the maths of my rent, I had to do it for her. Nothing was ever fixed. The workman they use are terrible so nothing ever gets done. I was regularly without hot water in the first 8 months I was there. And on leaving have been charged £50 just to move out - the check out lady didn't even know anything about this! absolute con of a company. One of the worst i have ever rented...
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What agent could do to change your mind?
Arranged maintenance themselves not left me to do it. Not charged my deposit for damage caused by the electrician
Attached Files
Was this helpful? Yes
Sep 04,2013
Minithumbdown
By: 'Dolphin2'
Sep 04,2013
2 people found
this helpful
Never called me back, I made an offer for a flat, had to chase them up for a WHOLE WEEK to hear an answer. They\'re rude, cold lifeless estate agents who have no interest and enthusiasm in what they\'re doing. Worst agents. No manners. Gave the landlord a completely different offer to what I had given so also a miscommunication. Overall I wouldn\'t go near Mylets Brighton with a bargepole. So unhelpful it was unreal, if I could have dealt with the landlord directly all would have been fine but t...
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What agent could do to change your mind?
Not be moody. Answer my calls. Get back to me. Listen/acknowledge voicemails. Don\'t leave me on hold for 40 mins. Smile. Don\'t look like you don\'t give a shit. Actually be helpful e cause you\'re changing ppls lives and giving them security in finding a place to live.
Attached Files
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Areas covered
  • BN3
  • BN1
  • BN2
  • BN43
  • BN42
  • BN41
  • BN10
  • BN11
  • BN12

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 1 19 8 0 0 0 0 1 2

Job vacancies

Please see a list of jobs available

Agent Fees

Fees

We are required by law to disclose all charges and the information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through My Lets. If you have any question at all then please give a member of the My Team call and we will be happy to talk you through everything.

Agency Fees

Tenancy Application Fee £198 per adult applicant inc VAT

Guarantor Application Fee £96 inc VAT

Company Application Fee £420 inc VAT

Check Out Fee:
£40.00 for a room £240.00 for a 6 bed
£60.00 for a 1 bed / studio £280.00 for a 7 bed
£80.00 for a 2 bed £320.00 for a 8 bed
£120.00 for a 3 bed £360.00 for an 9 bed
£160.00 for a 4 bed £400.00 for a 10 bed
£200.00 for a 5 bed


Renewal Fee £120 inc VAT

Prior to moving in you need to pay:

One month's rent in advance (this amount could be more if you opt to pay in advance for 6 or 12 months)

Tenancy deposit - Usually equal to 6 weeks rent, but if a larger deposit is required you will be notified (ie if you pay an additional pet deposit)
Last updated at 2:22 PM 30/10/2017 by allAgents

Complaints Procedure

Lettings: Email complaints@mylets.agency
Last updated at 2:22 PM 30/10/2017 by allAgents

Awards won by My Lets

Individual Branch Awards

Jodie Collins Jodie Collins
Lettings Manager
42 reviews

About Jodie No description set View full profile
Kirsten Baiden-Amissah Kirsten Baiden-Amissah
Lettings Manager
2 reviews

About Kirsten I have worked in residential lettings in Brighton and Hove for 16 years now. After graduating from Brighton University I was presented with a full time job opportunity in lettings. I starting as a neg View full profile
Emma Brooks Emma Brooks
Portfolio Manager
2 reviews

About Emma No description set View full profile
Paige Mulloy Paige Mulloy
Portfolio Manager
10 reviews

About Paige No description set View full profile

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