My Lets are a team of local agents giving a real local service.
With over 45 years of combined industry experience in the Brighton & Hove market alone and with our careful attention to detail and a very real understanding of today's market, we offer you a very experienced team in the area to market your most valuable asset to let.
My Lets is an established independent family owned agency.
Being an independent agent is very important to us, it enables us to have the flexibility to me Read full description...My Lets are a team of local agents giving a real local service.
With over 45 years of combined industry experience in the Brighton & Hove market alone and with our careful attention to detail and a very real understanding of today's market, we offer you a very experienced team in the area to market your most valuable asset to let.
My Lets is an established independent family owned agency.
Being an independent agent is very important to us, it enables us to have the flexibility to meet all our clients individual needs and adapt to each different situation presented in a personal and friendly fashion.
Our Values are both ethical and traditional, combining this with the latest industry software and tools, means that we can offer the maximum and the most effective exposure thereby guaranteeing you the very finest marketing package for your property.
We are measured by our clients and believe that every home and every person are individual. Above all, delivering our service in an honest, approachable and reliable manor is a key driver to our business ethics.
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN1
0people found this helpful
Jodie was both professional and friendly. She gave me excellent advice throughout, marketed the property effectively and found a selection of possible tenants. She kept me informed at all times and answered any questions quickly.... read full review
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN43
0people found this helpful
I've rented and owned for 30+ years. In all the renting experiences I have had, I have not had anyone as reliable, practical, attentive to detail and flexible as Paige. I'd love to balance this with something that I was unhappy about - but I can't. ... read full review
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN2
0people found this helpful
Highly recommend MyLets. I was little nervous as the office is in Hove yet our property in Kemptown yet Jodie rented the property within just 3 days. Jodie has been terrific to deal with, she went above and beyond my expectations to help organise the flat ... read full review
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN43
0people found this helpful
Paige has been both efficient, reliable and patient over the last two and a half years in both arranging tenants and organising repairs and maintenance with my flat. Also in responding to my concerns .
I have appreciated her help and reliability.... read full review
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £820 Would you recommend?: Yes
Postcode: bn10
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £820 Postcode: bn10
0people found this helpful
Kirsten was always very professional in all her dealings. Statements were prompt and accurate and any issues with the property were accompanied with potential solutions; just what I needed.
I also dealt with Ms. J Collins and she was red hot helping solve any problems.... read full review
Comment on agent fees
Fees seemed to be standard and certainly not exorbitant.
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN43
0people found this helpful
Paige was very responsive and efficient throughout the initial inquiry and referencing process. She was very patient and ensured we were happy with the information provided.... read full review
Comment on agent fees
Fees are a bit on the higher end, but appreciate many other agents charge more. However, would like to see a discount when there are two applicants instead of paying double the fees.
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN2
0people found this helpful
Emma was such a pleasure to deal with throughout. Always helpful and responded quickly when there was a minor issue with the property.
Always smiling when you go into the office and her customer service was 10/10.
An asset to your company!... read full review
“I have rented from My Lets for the previous year ......”
5 Star Review
Dec 05,2017
By: 'Harriet Naylor'
Dec 05,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN2
0people found this helpful
I have rented from My Lets for the previous year and have always found them helpful and professional.
Throughout my tenancy they were always quick to respond and help out when problems arose.
Having just moved out recently, My Lets continued to be helpful and ... read full review
“Jodie has been managing my property since the start of 2017 ......”
5 Star Review
Nov 28,2017
Jodie Collins
By: 'Rod'
Nov 28,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN1
1people found this helpful
Jodie has been managing my property since the start of 2017 and I have been very impressed by the level of service provided by MyLets generally. Jodie has responded to all of my enquiries swiftly and helpfully. When my previous tenants departed, she found new tenants ... read full review
“Jodie has been managing the rental of my flat in ......”
4 Star Review
Nov 23,2017
Jodie Collins
By: 'PRESTON PARK'
Nov 23,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN16
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN16
1people found this helpful
Jodie has been managing the rental of my flat in Brighton for more than a year. She is extremely professional in every way. Her communication is clear, direct and honest. Jodie responds quickly and I feel I can trust her judgement.... read full review
“My experience with My Lets has been very pleasant. I ......”
5 Star Review
Oct 04,2017
By: 'Karen Long'
Oct 04,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: bn3
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: bn3
1people found this helpful
My experience with My Lets has been very pleasant. I was a tenant with them for 3 years and all communications with the staff at My Lets has been very professional and helpful. I would definitely recommend them and would use them again. Polite and friendly ... read full review
“Very helpful and efficient. Could not have asked for a ......”
5 Star Review
Oct 03,2017
Jodie Collins
Emma
By: 'Alex Edwards'
Oct 03,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN1
1people found this helpful
Very helpful and efficient. Could not have asked for a better agent to help me move from London to Brighton. Many thanks to Jodie and the team!... read full review
Comment on agent fees
The fees are standard, but it is annoying that you have to use their cleaning services at the end of the tenancy.
“Jodie was very professional, quick and accommodating. I was mostly ......”
5 Star Review
Sep 26,2017
Jodie Collins
By: 'Gabriella'
Sep 26,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN1
1people found this helpful
Jodie was very professional, quick and accommodating. I was mostly in contact with her through email, and there was no problems at all. Also - I love my new place.... read full review
“Absolutely awful. Avoid this agency!!!! On moving into our property ......”
1 Star Review
Sep 20,2017
Jodie Collins
By: 'Coleman Street'
Sep 20,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN2
0people found this helpful
Absolutely awful. Avoid this agency!!!! On moving into our property there were an unacceptable number of things wrong with the property - smashed windows, door knobs missing, it hadn't been cleaned properly, debris in the garden, hob not working. 3 weeks in and we get a ... read full review
View all comments
(1)
Dear Phoebe,
Negative reviews are taken very seriously at My Lets however I do not think that the review is fair.
As discussed before, I can only apologise that the property was not up to the standard that you expected when you moved in however I did instruct contractors immediately in regard to the issues and getting them resolved – the only reason that the issues are outstanding is due to the contractors not being able to get hold of any of the four tenants in regard to arranging ac ...
“AWFUL AVOID - withhold deposits, don't know how to register ......”
1 Star Review
Jun 21,2017
By: 'Vinnie Jones'
Jun 21,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN1
3people found this helpful
AWFUL AVOID - withhold deposits, don't know how to register dwellings correctly with electricity companies. When highlighting issues, you receive mere lip service with no intention of fixing the problem. Cowboys.... read full review
View all comments
(1)
Dear Vinnie Jones, We do take negative reviews very seriously - I have checked our software and we do not appear to have a tenant names Vinnie Jones, if your review is genuine please email me at Jodie@mylets.agency so that I can look into the issues that you have. Kind regards Jodie Collins - Manager ...
“Excellent agent who treats tennants like people. Very helpful. A ......”
5 Star Review
Apr 05,2017
Kirsten
By: 'BKB'
Apr 05,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: bn3
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: bn3
0people found this helpful
Excellent agent who treats tennants like people. Very helpful. A rare find in estate agents! Agency is quick to repond with maintenance issues, overall the best estate agent I have dealt with as a tennant.... read full review
“Rude, unhelpful and deceptive.
Not only did they fail me ......”
1 Star Review
Feb 22,2017
Emma
By: 'KT'
Feb 22,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: No
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Rent PCM: £550 Postcode: BN2
3people found this helpful
Rude, unhelpful and deceptive.
Not only did they fail me as a longstanding tenant, but I discovered after leaving that they had also failed my landlord by trying to withhold from them money they'd kept from me.
Typically difficult when it came to the return ... read full review
View all comments
(1)
Dear Kristian, I would like to inform you that negative reviews are taken very seriously at My Lets. I would be grateful if you could email the reason for your negative feedback to Jodie@mylets.agency so that I can look into the matter for you as one of the email correspondence that I had with you on 22/12/2016 was ‘Once again, I'd like to stress my decision to leave is no reflection on My Lets as an agency and I would be happy to recommend you in the future' therefore I would like to loo ...
“I recently set up a viewing with My Lets and ......”
1 Star Review
Jan 05,2017
By: 'Bing'
Jan 05,2017
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN3
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN3
2people found this helpful
I recently set up a viewing with My Lets and was very unimpressed with the service. When I arrived at the property, 6 other people were there to view the flat, and I had not been informed it was a group viewing. The flat was a ... read full review
View all comments
(1)
Dear Bing,
Thank you for your review, I would like to inform you that negative reviews are taken very seriously at My Lets and that I will be looking into this matter for you.
As an agent we do tend to book viewings in blocks so that we cause minimal disruption to our tenants not for any other reason.
If you do need a property within the next year please do contact me directly jodie@mylets.agency as I would be happy to offer you a discounted fee.
Kind regards
Jodie Collins
Branch Man ...
“I have been a landlady for over 20 years and thought ......”
4 Star Review
Dec 16,2016
Jodie Collins
By: 'Very Professional'
Dec 16,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £1050 Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £1050 Postcode: BN1
1people found this helpful
I have been a landlady for over 20 years and thought I would try a new letting agent to find a tenant - I have not regretted my decision. Mylets is very professional, courteous and patient! I would definitely employ them again.... read full review
“The whole process was really easy, efficient and informative, from ......”
5 Star Review
Dec 09,2016
Jodie Collins
By: 'Christine'
Dec 09,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £700 Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Rent PCM: £700 Postcode: BN1
0people found this helpful
The whole process was really easy, efficient and informative, from the viewing to the signing and Jodie was really friendly and helpful... read full review
Comment on agent fees
Fees were reasonable and cheaper than other agents that have treated me worse
“After disappointing start * which was vague and did not inspire ......”
3 Star Review
Sep 09,2016
By: 'Luli'
Sep 09,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN13
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: BN13
0people found this helpful
After disappointing start * which was vague and did not inspire confidence, Bryony Long took over and was excellent in every respect, Five stars!... read full review
“This is my first experience of having an agent manage ......”
5 Star Review
Sep 02,2016
By: 'Celia Davies'
Sep 02,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £1 Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £1 Postcode: BN2
0people found this helpful
This is my first experience of having an agent manage a property for me, and I have been encouraged by Bryony's efficiency and that she always replies promptly and politely to any queries I may have.... read full review
“I have been a tenant for the past five years ......”
5 Star Review
Aug 23,2016
Paige
By: 'Stephen'
Aug 23,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Rent PCM: £600 Postcode: BN43
0people found this helpful
I have been a tenant for the past five years and have enjoyed it immensely.
The staff are friendly and kind, especially Paige.
I see myself living here for many years to come.... read full review
“Our experience of the service from Paige has been excellent. ......”
5 Star Review
Aug 11,2016
Paige
By: 'Frank'
Aug 11,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £1 Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £1 Postcode: BN43
0people found this helpful
Our experience of the service from Paige has been excellent. She has kept us informed of progress with the issues with letting the flat and provided a good link between us and the tenants. Helpful and a pleasure to work with.... read full review
“Paige has provided excellent service and support to us in ......”
4 Star Review
Aug 11,2016
Paige
By: 'Peter Ingledew'
Aug 11,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £850 Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £850 Postcode: BN43
0people found this helpful
Paige has provided excellent service and support to us in helping to communicate and negotiate with tenants and services.She has always provided calm and considerate assistance.... read full review
“Jodie was very helpful all along the process and reactive .
......”
5 Star Review
Jul 20,2016
Jodie Collins
By: 'AAE'
Jul 20,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £753 Would you recommend?: Yes
Postcode: Bn3
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Rent PCM: £753 Postcode: Bn3
0people found this helpful
Jodie was very helpful all along the process and reactive .
She was in touch with me for the last few weeks by email from the moment they started to check the reference .
i talked to her on the phone once for sure and I would ... read full review
Comment on agent fees
The agent's fee are quite high . I have the feeling I still have a lot of thing to pay - this is the first time I am dealing with an agency maybe that's why I am not used of it .
“I have been with Stephanie Reed since I bought my ......”
5 Star Review
Jul 08,2016
Paige
By: 'John Wall'
Jul 08,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN43
0people found this helpful
I have been with Stephanie Reed since I bought my flat some five years ago & I have been very pleased with the service I have received. Paige has always been efficient, dealing with queries/maintenance work/ invoices etc promptly, effectively and professionally. I am really ... read full review
Comment on agent fees
I'm on 10%.of the rent which I think these days is reasonable.
“We have been with Stephanie Reed Residential for a number ......”
5 Star Review
Jul 05,2016
Paige
Jodie Collins
By: 'Landlord'
Jul 05,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Postcode: BN43
0people found this helpful
We have been with Stephanie Reed Residential for a number of years as landlord with a 12 monthly renewal of rental agreement on a leasehold flat, and have always been very happy and completely satisfied.
Paige Field is absolutely great!! She is always very patient, and ... read full review
“As a tenant in Shoreham for the past two years, ......”
4 Star Review
Jun 30,2016
Paige
By: 'Lee'
Jun 30,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: bn43
Branch: Hove, 176 Church Road
Lettings (as a Tenant)
Postcode: bn43
0people found this helpful
As a tenant in Shoreham for the past two years, I'd just like to say how helpful, friendly and professional Paige has been with all my dealings with the office.
She is always quick to help, and sorts out inquires in a prompt, polite manner.
... read full review
“I have total confidence in leaving my property is Paige's ......”
5 Star Review
Jun 30,2016
Paige
By: 'Paige'
Jun 30,2016
Branch: Hove, 176 Church Road
Services: Lettings (as a Landlord)
Rent PCM: £825 Would you recommend?: Yes
Postcode: BN43
Branch: Hove, 176 Church Road
Lettings (as a Landlord)
Rent PCM: £825 Postcode: BN43
0people found this helpful
I have total confidence in leaving my property is Paige's more than capable hands. A true professional. Very efficient. Good communications and pleasant.... read full review
79% customers were satisfied with fees63% accuracy of agent's valuations
Price range of properties reviewed
Sales
Min: £2,500
Max: £2,500
Letting
Min: £475
Max: £0
Review statistics
From Landlords
From Tenants
From Vendors
From Buyers
Other
17
1
22
8
0
0
0
0
1
2
Fees
Fees
We are required by law to disclose all charges and the information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through My Lets. If you have any question at all then please give a member of the My Team call and we will be happy to talk you through everything.
Agency Fees
Tenancy Application Fee £240.00 per adult applicant inc VAT - this includes the tenant referencing fees and tenancy administration costs.
Guarantor Application Fee £100.00 per guarantor inc VAT – guarantors must be UK home owners and earn three times the covering share.
Company Application Fee £420 inc VAT
Prior to moving in you need to pay:
One month's rent in advance (this amount could be more if you opt to pay in advance for 6 or 12 months)
Tenancy deposit - Usually equal to 6 weeks rent, but if a larger deposit is required you will be notified (ie if you pay an additional pet deposit)
Check Out Fees:
£40.00 for a room £240.00 for a 6 bed
£60.00 for a 1 bed / studio £280.00 for a 7 bed
£80.00 for a 2 bed £320.00 for a 8 bed
£120.00 for a 3 bed £360.00 for an 9 bed
£160.00 for a 4 bed £400.00 for a 10 bed
£200.00 for a 5 bed