My Lets

3.85/5 rating 48 reviews
  • 63% valuation accuracy
  • 77% recommend
  • 77% fee satisfaction
  • Staff picture
    Jodie Collins
  • Staff picture
    Kirsten
  • Staff picture
    Emma
  • Staff picture
    Paige
My Lets are a team of local agents giving a real local service.

With over 45 years of combined industry experience in the Brighton & Hove market alone and with our careful attention to detail and a very real understanding of today's market, we offer you a very experienced team in the area to market your most valuable asset to let.

My Lets is an established independent family owned agency.

Being an independent agent is very important to us, it enables us to have the flexibility to me Read full description...
My Lets

176 Church Road
Hove
East Sussex
BN3 2DL
01273 626 494

www.mylets.agency/

Properties for Sale
Properties to Rent

“ Most patient and efficient... ”

Jun 10,2018
Minithumbup
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Paige
By: 'jacqueline'
Jun 10,2018
0 people found
this helpful
Paige has been both efficient, reliable and patient over the last two and a half years in both arranging tenants and organising repairs and maintenance with my flat. Also in responding to my concerns . I have appreciated her help and reliability....
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Average at 10%
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“ Good service... ”

Apr 25,2018
Minithumbup
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Kirsten
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Jodie Collins
By: 'G. Warne'
Apr 25,2018
0 people found
this helpful
Kirsten was always very professional in all her dealings. Statements were prompt and accurate and any issues with the property were accompanied with potential solutions; just what I needed. I also dealt with Ms. J Collins and she was red hot helping solve any problems....
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Comment on agent fees
Fees seemed to be standard and certainly not exorbitant.
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“ Very efficient... ”

Apr 23,2018
Minithumbup
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Paige
By: 'Marsha'
Apr 23,2018
0 people found
this helpful
Paige was very responsive and efficient throughout the initial inquiry and referencing process. She was very patient and ensured we were happy with the information provided....
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Comment on agent fees
Fees are a bit on the higher end, but appreciate many other agents charge more. However, would like to see a discount when there are two applicants instead of paying double the fees.
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“ EXCELLENT EMMA!... ”

Apr 12,2018
Minithumbup
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Emma
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Emma
By: 'Franklin'
Apr 12,2018
0 people found
this helpful
Emma was such a pleasure to deal with throughout. Always helpful and responded quickly when there was a minor issue with the property. Always smiling when you go into the office and her customer service was 10/10. An asset to your company!...
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Dec 05,2017
Minithumbup
By: 'Harriet Naylor'
Dec 05,2017
0 people found
this helpful
I have rented from My Lets for the previous year and have always found them helpful and professional. Throughout my tenancy they were always quick to respond and help out when problems arose. Having just moved out recently, My Lets continued to be helpful and ...
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Nov 28,2017
Minithumbup
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Jodie Collins
By: 'Rod'
Nov 28,2017
1 people found
this helpful
Jodie has been managing my property since the start of 2017 and I have been very impressed by the level of service provided by MyLets generally. Jodie has responded to all of my enquiries swiftly and helpfully. When my previous tenants departed, she found new tenants ...
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Comment on agent fees
The fees are competitive
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Nov 23,2017
Minithumbup
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Jodie Collins
By: 'PRESTON PARK'
Nov 23,2017
1 people found
this helpful
Jodie has been managing the rental of my flat in Brighton for more than a year. She is extremely professional in every way. Her communication is clear, direct and honest. Jodie responds quickly and I feel I can trust her judgement....
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Comment on agent fees
Satisfactory
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Oct 04,2017
Minithumbup
By: 'Karen Long'
Oct 04,2017
1 people found
this helpful
My experience with My Lets has been very pleasant. I was a tenant with them for 3 years and all communications with the staff at My Lets has been very professional and helpful. I would definitely recommend them and would use them again. Polite and friendly ...
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Oct 03,2017
Minithumbup
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Jodie Collins
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Emma
By: 'Alex Edwards'
Oct 03,2017
1 people found
this helpful
Very helpful and efficient. Could not have asked for a better agent to help me move from London to Brighton. Many thanks to Jodie and the team!...
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Comment on agent fees
The fees are standard, but it is annoying that you have to use their cleaning services at the end of the tenancy.
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Sep 26,2017
Minithumbup
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Jodie Collins
By: 'Gabriella'
Sep 26,2017
1 people found
this helpful
Jodie was very professional, quick and accommodating. I was mostly in contact with her through email, and there was no problems at all. Also - I love my new place....
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Sep 20,2017
Minithumbdown
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Jodie Collins
By: 'Coleman Street'
Sep 20,2017
0 people found
this helpful
Absolutely awful. Avoid this agency!!!! On moving into our property there were an unacceptable number of things wrong with the property - smashed windows, door knobs missing, it hadn't been cleaned properly, debris in the garden, hob not working. 3 weeks in and we get a ...
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Comment on agent fees
Absolutely extortionate !!!!!!!!!!!!!!
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By: Jodie Collins
Sep 21, 2017
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Dear Phoebe, Negative reviews are taken very seriously at My Lets however I do not think that the review is fair. As discussed before, I can only apologise that the property was not up to the standard that you expected when you moved in however I did instruct contractors immediately in regard to the issues and getting them resolved – the only reason that the issues are outstanding is due to the contractors not being able to get hold of any of the four tenants in regard to arranging ac ...
Jun 21,2017
Minithumbdown
By: 'Vinnie Jones'
Jun 21,2017
3 people found
this helpful
AWFUL AVOID - withhold deposits, don't know how to register dwellings correctly with electricity companies. When highlighting issues, you receive mere lip service with no intention of fixing the problem. Cowboys....
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By: Jodie Collins
Sep 06, 2017
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Dear Vinnie Jones, We do take negative reviews very seriously - I have checked our software and we do not appear to have a tenant names Vinnie Jones, if your review is genuine please email me at Jodie@mylets.agency so that I can look into the issues that you have. Kind regards Jodie Collins - Manager ...
Apr 05,2017
Minithumbup
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Kirsten
By: 'BKB'
Apr 05,2017
0 people found
this helpful
Excellent agent who treats tennants like people. Very helpful. A rare find in estate agents! Agency is quick to repond with maintenance issues, overall the best estate agent I have dealt with as a tennant....
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Feb 22,2017
Minithumbdown
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Emma
By: 'KT'
Feb 22,2017
3 people found
this helpful
Rude, unhelpful and deceptive. Not only did they fail me as a longstanding tenant, but I discovered after leaving that they had also failed my landlord by trying to withhold from them money they'd kept from me. Typically difficult when it came to the return ...
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Comment on agent fees
Fairly standard for Brighton
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By: Jodie Collins
Apr 12, 2017
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Dear Kristian, I would like to inform you that negative reviews are taken very seriously at My Lets. I would be grateful if you could email the reason for your negative feedback to Jodie@mylets.agency so that I can look into the matter for you as one of the email correspondence that I had with you on 22/12/2016 was ‘Once again, I'd like to stress my decision to leave is no reflection on My Lets as an agency and I would be happy to recommend you in the future' therefore I would like to loo ...
Jan 05,2017
Minithumbdown
By: 'Bing'
Jan 05,2017
2 people found
this helpful
I recently set up a viewing with My Lets and was very unimpressed with the service. When I arrived at the property, 6 other people were there to view the flat, and I had not been informed it was a group viewing. The flat was a ...
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By: Jodie Collins
Apr 12, 2017
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Dear Bing, Thank you for your review, I would like to inform you that negative reviews are taken very seriously at My Lets and that I will be looking into this matter for you. As an agent we do tend to book viewings in blocks so that we cause minimal disruption to our tenants not for any other reason. If you do need a property within the next year please do contact me directly jodie@mylets.agency as I would be happy to offer you a discounted fee. Kind regards Jodie Collins Branch Man ...
Dec 16,2016
Minithumbup
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Jodie Collins
By: 'Very Professional'
Dec 16,2016
1 people found
this helpful
I have been a landlady for over 20 years and thought I would try a new letting agent to find a tenant - I have not regretted my decision. Mylets is very professional, courteous and patient! I would definitely employ them again....
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Dec 09,2016
Minithumbup
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Jodie Collins
By: 'Christine'
Dec 09,2016
0 people found
this helpful
The whole process was really easy, efficient and informative, from the viewing to the signing and Jodie was really friendly and helpful...
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Comment on agent fees
Fees were reasonable and cheaper than other agents that have treated me worse
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Sep 09,2016
Minithumbup
By: 'Luli'
Sep 09,2016
0 people found
this helpful
After disappointing start * which was vague and did not inspire confidence, Bryony Long took over and was excellent in every respect, Five stars!...
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Comment on agent fees
Average
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Sep 02,2016
Minithumbup
By: 'Celia Davies'
Sep 02,2016
0 people found
this helpful
This is my first experience of having an agent manage a property for me, and I have been encouraged by Bryony's efficiency and that she always replies promptly and politely to any queries I may have....
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Comment on agent fees
good
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Aug 23,2016
Minithumbup
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Paige
By: 'Stephen'
Aug 23,2016
0 people found
this helpful
I have been a tenant for the past five years and have enjoyed it immensely. The staff are friendly and kind, especially Paige. I see myself living here for many years to come....
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Comment on agent fees
Excellent
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Aug 11,2016
Minithumbup
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Paige
By: 'Frank'
Aug 11,2016
0 people found
this helpful
Our experience of the service from Paige has been excellent. She has kept us informed of progress with the issues with letting the flat and provided a good link between us and the tenants. Helpful and a pleasure to work with....
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Comment on agent fees
The right level for the work involved.
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Aug 11,2016
Minithumbup
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Paige
By: 'Peter Ingledew'
Aug 11,2016
0 people found
this helpful
Paige has provided excellent service and support to us in helping to communicate and negotiate with tenants and services.She has always provided calm and considerate assistance....
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Comment on agent fees
Competitive
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Jul 20,2016
Minithumbup
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Jodie Collins
By: 'AAE'
Jul 20,2016
0 people found
this helpful
Jodie was very helpful all along the process and reactive . She was in touch with me for the last few weeks by email from the moment they started to check the reference . i talked to her on the phone once for sure and I would ...
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Comment on agent fees
The agent's fee are quite high . I have the feeling I still have a lot of thing to pay - this is the first time I am dealing with an agency maybe that's why I am not used of it .
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Jul 08,2016
Minithumbup
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Paige
By: 'John Wall'
Jul 08,2016
0 people found
this helpful
I have been with Stephanie Reed since I bought my flat some five years ago & I have been very pleased with the service I have received. Paige has always been efficient, dealing with queries/maintenance work/ invoices etc promptly, effectively and professionally. I am ...
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Comment on agent fees
I'm on 10%.of the rent which I think these days is reasonable.
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Jul 05,2016
Minithumbup
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Paige
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Jodie Collins
By: 'Landlord'
Jul 05,2016
0 people found
this helpful
We have been with Stephanie Reed Residential for a number of years as landlord with a 12 monthly renewal of rental agreement on a leasehold flat, and have always been very happy and completely satisfied. Paige Field is absolutely great!! She is always very patient, and ...
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Comment on agent fees
N/A
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Jun 30,2016
Minithumbup
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Paige
By: 'Lee'
Jun 30,2016
0 people found
this helpful
As a tenant in Shoreham for the past two years, I'd just like to say how helpful, friendly and professional Paige has been with all my dealings with the office. She is always quick to help, and sorts out inquires in a prompt, polite manner. ...
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Comment on agent fees
good
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Jun 30,2016
Minithumbup
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Paige
By: 'Paige'
Jun 30,2016
0 people found
this helpful
I have total confidence in leaving my property is Paige's more than capable hands. A true professional. Very efficient. Good communications and pleasant....
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Comment on agent fees
Good service and sensible fees
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Jun 30,2016
Minithumbup
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Paige
By: 'Stan Park'
Jun 30,2016
0 people found
this helpful
All good, no complaints.Have been a landlord for around 12 years. Will miss Tracy but am optimistic about new owners Stan Park...
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Comment on agent fees
Always could be lower
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Jun 29,2016
Minithumbup
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Paige
By: 'Laura Raymond'
Jun 29,2016
0 people found
this helpful
Paige is professional and friendly and from showing us the current property I rent to arranging the paper work she has been excellent. We recently had issues in the whole block of flats with water and drains and she got to the root cause of ...
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Comment on agent fees
acceptable and the renewal fee is less than others charge
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Jun 28,2016
Minithumbup
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Jodie Collins
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Paige
By: 'Mrs S'
Jun 28,2016
0 people found
this helpful
Jodie & Paige have been extremely helpful in letting out my property. As a new landlord I wasn't too sure on all of the rules and regulations but they made letting out my property as stress free as possible. I would very much recommend them ...
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Comment on agent fees
On par with other agents
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Areas covered
  • BN3
  • BN1
  • BN2
  • BN43
  • BN42
  • BN41
  • BN10
  • BN11
  • BN12

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 21 8 0 0 0 0 1 2

Agent Fees

Fees

We are required by law to disclose all charges and the information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through My Lets. If you have any question at all then please give a member of the My Team call and we will be happy to talk you through everything.

Agency Fees

Tenancy Application Fee £240.00 per adult applicant inc VAT - this includes the tenant referencing fees and tenancy administration costs.

Guarantor Application Fee £100.00 per guarantor inc VAT – guarantors must be UK home owners and earn three times the covering share.

Company Application Fee £420 inc VAT

Prior to moving in you need to pay:

One month's rent in advance (this amount could be more if you opt to pay in advance for 6 or 12 months)

Tenancy deposit - Usually equal to 6 weeks rent, but if a larger deposit is required you will be notified (ie if you pay an additional pet deposit)

Check Out Fees:

£40.00 for a room £240.00 for a 6 bed
£60.00 for a 1 bed / studio £280.00 for a 7 bed
£80.00 for a 2 bed £320.00 for a 8 bed
£120.00 for a 3 bed £360.00 for an 9 bed
£160.00 for a 4 bed £400.00 for a 10 bed
£200.00 for a 5 bed
Last updated at 2:22 PM 30/10/2017 by allAgents

Complaints Procedure

Lettings: Email complaints@mylets.agency
Last updated at 2:22 PM 30/10/2017 by allAgents

Awards won by My Lets

Individual Branch Awards

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Estate agents

Letting agents

Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed

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