Properties Glasgow - Infiniti Properties
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    Trevor Mapara
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    Steve Currie
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    John Forsyth
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    Aimee Stephen
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    Theo Droop
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    Neil Chatham
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    Joe unknown
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    Kat Usher
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    Craig Stephens
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    Alex Blair
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    Company In-general
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    Sara In Maintenance
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    Claire Customer Service
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    Verity Scougal
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    John Forsythe
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    Sam Palmer
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Properties for rent
Sep 20,2017
Minithumbdown
John Forsythe
Sam Palmer
By: 'Puffinfan'
Sep 20,2017
0 people found
this helpful
As a landlord I trusted Murray and Currie with our rental property in Edinburgh. Initially the results were ok and they found a tenant for us for one year. However during the tenancy it became apparent that they did not deliver. The flat had wateringress from the roof and this was reported immediately by us and several times by the tenant. Over one month no action was taken and all requests ignored. Included in the rent was cleaning of the apartment twice a month. Towards the end of the tenanc...
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Comment on agent fees
The fees are in line with the fees in the market. We feel however that they did not deliver appropriately.
Was this helpful? Yes
Sep 03,2017
Minithumbdown
By: 'angry tenant'
Sep 03,2017
0 people found
this helpful
worse ever agent. try to take all our deposit by using their own cleaning company. what a disgraceful. money sucking company...
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Comment on agent fees
worst agent
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Aug 24,2017
Minithumbdown
By: 'scottishrenter'
Aug 24,2017
0 people found
this helpful
Worst Letting Agent EVER ! non compliant and UNPROFESSIONAL on EVERY LEVEL! Disgrace on every level. Do not use this agent....
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Comment on agent fees
bad
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Aug 22,2017
Minithumbdown
By: 'Angry'
Aug 22,2017
0 people found
this helpful
Utterly unprofessional. Disgraceful, shameful cowboys who use a dodgy itinerary/cleaning company and try to fleece the deposit for no valid reason, only financial gain. If you have the misfortune to rent from M&C take comprehensive photos when you move in and out. Avoid, avoid, avoid - they have a terrible reputation for a reason!...
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Jun 25,2017
Minithumbdown
By: 'Aberdeen'
Jun 25,2017
1 people found
this helpful
All I can say do not approach this bad company. You will regret if you do not listen. Only thing they are very professional is asking for money....
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Comment on agent fees
Very bad
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May 18,2017
Minithumbup
Steve Currie
Aimee Stephen
By: 'Graeme Henry'
May 18,2017
0 people found
this helpful
I have just bought a property through Murray & Currie Property in Edinburgh's New Town. I wanted to highlight the excellent service levels provided from the start of my search to collecting the keys. They pro-actively found me the perfect new home in an off-market deal, let me look at the property several times and made the normally stressful process very enjoyable. A massive thank you to Steve Currie, Trevor and Aimee and the rest of the M&C team. Can't recommend Murray & Currie hig...
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May 17,2017
Minithumbdown
By: 'Rm'
May 17,2017
0 people found
this helpful
TERRIBLE we have been told lies since we moved. Over all Disgarace of a company, stay away *. do NOT go with this letting agent just a let down of lies!...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 15,2017
Minithumbdown
By: 'EB'
Apr 15,2017
0 people found
this helpful
They weren't great to be honest. Repairs were slow and it's taking us 3 months to get our deposit back as they put it in with safe deposit Scotland. I wouldn't recommend them....
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Apr 14,2017
Minithumbup
Company In-general
By: 'Caroline'
Apr 14,2017
0 people found
this helpful
I have nothing but positive comments to make about Murray and Currie. When I arrived in Edinburgh it was tricky finding time to attend viewings during working hours. They were by far the most flexible agency when it came to arranging after-work viewings. They were also even kind enough to drive me from one viewing to another with the same lettings rep which was really appreciated. They are also open early in the mornings and on Saturday morning which is again helpful when you are organising thi...
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Comment on agent fees
There were no agent's fees which was great.
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Mar 27,2017
Minithumbdown
By: 'NeverMurrayAndCurrieAgain'
Mar 27,2017
0 people found
this helpful
A shameless disgraceful company. Throughout the year, the agency never replied to calls after we paid the deposit. When we turned up, the flat was in a dirty state (carpet stained, floor tiles damaged, light bulbs missing), but the documents say everything is cleaned and fixed to a professional standard. I suppose this sort of professional standard can be compared to as just how professional this company is. One bed was missing in a furnished flat, which took this agency a week to sort out. We r...
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Comment on agent fees
Bad, roughly £100 a month added to the rent. Hence it's "free".
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Mar 23,2017
Minithumbdown
By: 'pete'
Mar 23,2017
0 people found
this helpful
Been waiting to review them until I got a bit of my deposit back. To start off, as most people only read the first line, they left us with no heating in our living room for 3 months through winter. One day they turned up and told us our gas fire didn't work, and it took them 3 months to replace it with an electric one. The new electric one was smaller, so you'd expect them to cover up the area around it with wallpaper/paint? yeah no. That was left until after we left. (over a year). Every proble...
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Mar 06,2017
Minithumbdown
By: 'scdb'
Mar 06,2017
1 people found
this helpful
As a tenant and a landlord myself, I can CONFIRM that Murray & Currie are absolutely disgraceful as an agent. Compliance certificates not done in time ..no inspections have ever been done whilst we have been tenants. They actually instructed the gas engineer to take marketing pictures without our CONSENT and they are rude and do not respond to emails!...
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Jan 17,2017
Minithumbup
Alex Blair
By: 'Mrs. M.Kanis'
Jan 17,2017
2 people found
this helpful
Effective and efficient service. Extremely helpful and professional. Alex will make sure that he will find you the most suitable property in the fastest time possible. Highly recommend!...
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Dec 09,2016
Minithumbup
By: 'Sam'
Dec 09,2016
0 people found
this helpful
Great service. My partner and I moved here from Australia and that have made the transition very smooth. The apartment was clean, fully furnished and ready to go....
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Nov 25,2016
Minithumbup
Alex Blair
By: 'Sue'
Nov 25,2016
0 people found
this helpful
Great service by all the staff. No problem recommending them at all as a letting agent. Thanks very much to you all...
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Nov 12,2016
Minithumbup
Verity Scougal
Verity Scougal
By: 'Gemma'
Nov 12,2016
0 people found
this helpful
I give Verity 5 stars as from the minute I walked into murray and Currie I was warm welcomed and even the correspondence prior to meeting was efficient and informative. Verity made everything very clear and I knew exactly what I was getting into. She was very professional and went above and beyond to do things for me. I would definitely visit murray and Currie again to rent a property especially with verity's knowledge in the climate and market in Aberdeen at the moment. I would definitely reco...
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Sep 26,2016
Minithumbdown
By: 'Bc1'
Sep 26,2016
5 people found
this helpful
** I Only gave one star because I HAD to give a star. In all my years of renting properties, i have never once felt compelled enough to write a review regarding a letting agents. When my friends said 'Murray and Currie are bad' I brushed it off thinking, they can't be THAT bad? If you avoid ONE letting agents in scotland - please let it be this one. I don't have enough time in the world to explain all the issues we have had with them, the worst being having raw sewage coming out our baths/show...
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Jun 17,2016
Minithumbdown
By: 'Natalie72'
Jun 17,2016
1 people found
this helpful
Avoid at ALL costs! Murray & Currie are an absolute disgrace & not fit to let properties! They have no interest in you once you have signed, my partner & I were left without a working fridge or freezer for 3 weeks & their response throughout was tough, just deal with it. We didn't have 1 tenancy visit from them, their customer service skills are zero when it comes to any issues as they simply don't care and have no interest in you whatsoever. Then they steal as much of your d...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 01,2016
Minithumbdown
By: 'HNaismith'
Apr 01,2016
2 people found
this helpful
AVOID! AVOID AVOID! You are not treated like a valued customer or even like they want you as a customer. I'm sick and tired of feeling like they are doing me a favour! I pay almost £1,000 a month in rent so you'd think it would take less than 8 days to get us some cooking facilities! We have wasted over £130 worth of food. And now are faced with ordering in and eating out. They've said that thats basically on us and we just have to suck it up and deal with it. Apparently the la...
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Was this helpful? Yes
Mar 07,2016
Minithumbup
Verity Scougal
By: 'Elizabeth'
Mar 07,2016
0 people found
this helpful
Gave Verity 3 properties to rent price and all were rented within a 2 weeks of going on the market, realistic rental advised, competent viewing and very good feedback from tenants. Very well presented and offices clean and tidy. Would recommend Murray and Currie fees very reasonable, realistic and flexible with the current climate in Aberdeen which is in a deep recession at the moment and I am in touch with a lot of Landlords who have properties unlet....
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 01,2016
Minithumbdown
By: 'BB Scotland'
Feb 01,2016
2 people found
this helpful
This company cost me thousands of pounds - do not use them under any circumstances. To say their service was terrible is an understatement. I am a landlord renting a property in Edinburgh. The tenants they got for me were unsuitable, they NEVER did any inspections of the property leading to severe dilapidation (there was severe damp to a wall, which I picked up on when I visited between tenants and had clearly been there for some months). My tenants never got a response when they had a probl...
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What agent could do to change your mind?
They increased their percentage take without notification and they didn't manage the property as I was paying them to do - if they had been doing their job it would have been acceptable, but because they didn't it was daylight robbery.
Attached Files
Comment on agent fees
They increased their percentage take without notification and they didn't manage the property as I was paying them to do - if they had been doing their job it would have been acceptable, but because they didn't it was daylight robbery.
Was this helpful? Yes
Jan 28,2016
Minithumbup
Sara In Maintenance
Claire Customer Service
By: 'Ms I Stevenson'
Jan 28,2016
0 people found
this helpful
Am so pleased with the Staff upgrade at Murray and Currie that I felt compelled to write a review. I have been renting a property in Edinburgh from M&C for the last couple of years and although they always got the job done, it was sometimes a bit of an uphill struggle along the way. However that's all changed now that two new people, Sara in Maintenance and Claire in Customer Service, have joined the Team. I've recently been experiencing problems with a very slow draining shower, and althoug...
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Dec 08,2015
Minithumbdown
By: 'Kasia'
Dec 08,2015
7 people found
this helpful
Happy with the service? You will probably tell 5 of your friends. Unhappy? You will tell up to a 100. I wouldn't normally spent my time doing so, but if I could only warn ONE person off using this company, then I will be able to sleep better at night. Murray and Currie. Being a tenant for a majority of my adult life, this is my first experience with such UNREALISTIC company. Don't be fooled by their glamorous façade and simply just listen to the reputation of this agency. Please watch...
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By: Renata
Dec 22, 2016
View all comments (2)
Hi - I am currently going through a dispute with m&c and I would like to discuss with you, they did exactly the same thing to me! It's so upsetting! Not sure if you can see my email address? Thanks ...
Dec 04,2015
Minithumbdown
Company In-general
By: 'Annoyed prospective customer'
Dec 04,2015
2 people found
this helpful
Having booked a viewing I arrived early and waited until 10 minutes after the scheduled time to phone the office as no agent had showed up. I phoned the office and after being put on hold I was then told that my viewing had been cancelled with no explanation of why. I asked why I wasn't informed and I was told that it was because they didn't have my details which is untrue as they at least had an email as I initially enquired through the email link on S1. I was told again that nobody had turned ...
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Sep 11,2015
Minithumbup
Alex Blair
By: 'J Brown'
Sep 11,2015
0 people found
this helpful
I can say with absolute certainty that Alex and the team in Edinburgh helped me to the utmost. I arrived in Edinburgh with a couple of properties to view and was surprised that the majority of Lettings Agents did not work at the weekend. Alex found me a 2-bed apartment and was able to guide me through the process of applying and obtaining the approval of the landlord. I was kept up to date at all times with regards to progress and did not have to keep chasing. It was a shame that the landlord...
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Was this helpful? Yes
Jul 28,2015
Minithumbdown
Craig Stephens
Trevor Mapara
By: 'no'
Jul 28,2015
3 people found
this helpful
It is difficult to describe all of the faults with the service we received: They have lost us money through driving tenants out of their lease by over-baring and incompetent factoring and inspections. They have lied to us. They have failed to reclaim a deposit and then attempted to charge (and double charge us) for repairs. They have failed to take steps to redress the numerous faults they have made, while openly accepting that the faults were theirs. They may have grossly overcharged us for w...
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What agent could do to change your mind?
Following through with action after their numerous apologies would have helped to redress the faults, but their strategy seems to be to apologise abjectly (mostly verbally) and to do nothing.
Attached Files
Comment on agent fees
For the atrocious service we ought to have been reimbursed all of the fees we have paid.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'Julie Mcneill'
Jul 23,2015
0 people found
this helpful
I cannot recommend this agent highly enough. Staff are friendly, helpful and willing to go the extra mile. I have found the service to be professional and staff deliver exactly what I would expect. Good service is hard to find, credit where credit is due!...
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Was this helpful? Yes
By: kath bume
Nov 02, 2016
View all comments (1)
Reviews praising your brother Scott don't count Julie. I'm sure there are a few more 5 star ones in a similar vein ...
Nov 11,2014
Minithumbdown
Aimee Stephen
By: 'JH'
Nov 11,2014
10 people found
this helpful
Absolute cowboys, really unprofessional. Never dealt with any issues we were constantly passed from one person to a next. Then tried to fleece us on our deposit. We had not done an inventory they tried to tell us that we were liable because we had not requested one! DO NOT USE MURRAY & CURRY...
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Oct 31,2014
Minithumbdown
By: 'Lu'
Oct 31,2014
4 people found
this helpful
Worst 'letting agency ' I had to deal with, I agree with all the reviews I read in here. Following my Odyssey. The first room A guy moved from this room and was try to subletting it for his last month of contract to not loose money, so I agreed to take it over and we went together to the agency to explain this change of tenancy during the previous tenant's contract and making my first payment with them. They explained me that I could have stayed in that house just for the aforementioned...
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What agent could do to change your mind?
do their job, but that requires ability and honesty which they absolutely ignore.
Attached Files
Comment on agent fees
Waste of money.
Was this helpful? Yes
Oct 26,2014
Minithumbdown
By: 'Disgruntled and impatient tenant'
Oct 26,2014
6 people found
this helpful
I am not typically a person who spends the time writing a review (good or bad) but if I could only warn one person off using this company then I will be able to sleep better at night. Murray and Currie are inefficient, disorganised, unrealistic and generally the most terrible Letting Agents I have ever dealt with. I am a reasonably young professional, always pay my rent on time and took on a property that clearly needed some care. As I moved in the cleaners had just turned up, so it never got...
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What agent could do to change your mind?
Do the job of a letting agent.
Attached Files
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Agent Fees

2013: We no longer charge agency fees. Thank You. Murray & Currie
Last updated at 8:19 PM 04/04/2013 by John

Complaints Procedure

Please direct all complaints to Mr John Forsyth -  john@murrayandcurrie.comWe except complaints in writing and will reply within 24hours. Should you wish to arrange a home visit to discuss your complaint we will arrange this within 5 days. Please note due to recent deposit regulations our deposit releases are handled and regulated by mydepositscotland http://www.mydepositsscotland.co.ukWe aim to provide a service that exceeds expectations and would encourage anyone to contact us if they feel they have not received the service every tenant and landlord deserves. Murray & Currie  
Last updated at 8:20 PM 04/04/2013 by John

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