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    Heather Clarke
Mulberrys Independent Estate Agents Ltd is a family Company. To our clients this means that you can rest assured that we will take your property needs personally.
 
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Mar 23,2013
Minithumbdown
By:
Mar 23,2013
6 people found
this helpful
As a former Landlord I would like to warn all prospective Landlords DO NOT USE THESE AGENTS. I have been lied to on several occasions ,all my requests and e mails and phone calls ignored. Mulberrys are so very lazy it is easier for them to charge me the Landlord for damages rather than investigate events properly with the tenants. Property inspections were not completed and my property was left damaged . Beware - they overcharge for work- check all invoices carefully . The owner of the company d...
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Dec 03,2012
Minithumbdown
By:
Dec 03,2012
3 people found
this helpful
They are the pirates of student letting for RHUL. It took them more than 2 months to send my deposit back, and only after a number of emails. Every time I went to their branch I was treated as a beggar, not as a customer paying for a service. The landlord too seemed really disappointed by their management of its property. Never received the 24 hours notice for house viewings. But what gives the best example of the ridiculous incompetence of these people is the fact that they asked me if I knew w...
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Jul 10,2012
Minithumbdown
By:
Jul 10,2012
3 people found
this helpful
I recently used mulberrys and found that they are perhaps the rudest people I have ever met! Inconsiderate to people\'s situation and don\'t understand the definition of the word politeness. I have nothing else left to say because those people who have also written bad reviews about them have said it already...
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What agent could do to change your mind?
To not be inconsiderate
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Jun 19,2012
Minithumbdown
By:
Jun 19,2012
5 people found
this helpful
This is quite possibly the worst service I have ever received. I hope that other people are wise when choosing estate agents because we have lost £500 admin due to their scamming and unproffesional nature, we changed our mind less that 24hrs after paying over the phone on Friday the 8th of June 2012, I rung the next morning to cancel the transaction they refused. I dealt with the estate agent manager Rita Clark who is the ruddest woman I have ever sopken to, not only did she refuse the refun...
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What agent could do to change your mind?
To have refunded us our money especially after I called less than 24hours after the transaction took place. No signed contract or form of identification was given by me. Mulberrys had not actually done any paper work, so took our kept our money, yet no service was given. My phone bill will be expensive this month, because I spent most of the time on Hold wanting for Rita Clarke, only to tell me that she would not refund me. In case anyone else deals with her, she cannot articulate clearly or even put together on conclusive argument. This company is shameful.
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Jun 17,2011
Minithumbdown
By:
Jun 17,2011
4 people found
this helpful
Terrible - I would advise any student at Royal Holloway to look elsewhere. Mulberrys took 3 months to return my deposit, dispite all parties being in agreement, they would not fix an ant infestation in my room, they refused to sort out an ant infestation and we were mislead into what contract clauses meant. The manager was rude more than one occasion, she shouted at me on more than one occasion. Just to top it all off the boiler broke, and it took them a total of 12 days to get an engineer to...
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Apr 29,2011
Minithumbdown
By:
Apr 29,2011
5 people found
this helpful
[[EDIT ORIGINAL START]] Unprofessional cowboys. Will try to Swindle every last pence out of your deposit for unneccesary costs. I actually have a strong background in Property law and know exactly what rights we have as students, and was able to send mulberrys away with tails between their legs. However for those who dont, STAY AWAY! they have an AWFUL reputation on campus, and have been blacklisted. 90% of the student letting horror stories are about Mulberrys. They ignore your contract, and h...
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Feb 09,2011
Minithumbup
By:
Feb 09,2011
2 people found
this helpful
Good guys. These guys were not actually reccomended to me but I was pleasantly suprised when dealing with them. They are family run and seem to know everything about property for let or sale in Egham. Thanks Mulberrys Egham office....
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Nov 12,2010
Minithumbup
By:
Nov 12,2010
2 people found
this helpful
I write on behalf of my house mates and myself. Having rented through other Agents in my first year we can recommend Mulberrys. A bad experience before with another Agent but now all ok. Feel sure that everyone will have some story or another about every Agent. There were a few teething problems to start with which were dealt with quickly and efficiently. We intend to stay in our house for our final year too and this is down to the service we receive. ...
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Sep 17,2010
Minithumbdown
By:
Sep 17,2010
7 people found
this helpful
[[EDIT ORIGINAL START]] I would advise people to never use these people I agree entirely with the other reviews. I think even giving them one star is misleading for the people who don't see that one star means terrible they should have a minus rating of some kind like a black skull and bones. They are extremely rude any queries about their extremely unfair contract terms are dismissed as being trivial as if we are being pedants for asking about them. One of the ladies - Sue was quite p...
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Jul 28,2009
Minithumbdown
By:
Jul 28,2009
5 people found
this helpful
Those guys are ******. The lady called Mary is always quick to hang up the phone. She yells at people, threatens them and thinks her **** don't stink. They have already been blacklisted by Royal Holloway and they even know how dodgy they are because you feel it when you call. Once again, ****** disguised in suits....
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Oct 29,2008
Minithumbdown
By:
Oct 29,2008
5 people found
this helpful
Mulberry's are possibly the biggest band of cowboys operating in England at the moment. Headed by the lovely Mary they successfully negate, neglect and nonsense any query, tenant or existing legal agreement with anyone they have ever dealt with. I strongly suggest against having anything to do with them, try ringing with a query and see how fast it takes Mary to hang up the phone. A fun game. We have had more progress made with our landlord, whom Mulberrys have openly admitted a mistak...
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Office 1
190 High Street, Egham TW20 9ED
(7)
Office 2
20 Victoria Street, Englefield Green TW20 0QY
(2)

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