“don't belive them when they say your offer be......”
1 Star Review
Apr 14,2022
By:
'Efthymios'
Apr 14,2022
Branch: Heswall, 125 Telegraph Road
Services: Conveyancing
Would you recommend?: No
Postcode: CH41
Branch: Heswall, 125 Telegraph Road
Conveyancing
Postcode: CH41
0
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don't belive them when they say your offer been accepted..that's not the case
they will just use your offer to get more money ....
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“When trying to contact the advisor assigned t......”
1 Star Review
Dec 29,2021
By:
'John Bethell'
Dec 29,2021
Branch: Heswall, 125 Telegraph Road
Services: Sales (as a Vendor)
Sold price: £243000
Would you recommend?: No
Postcode: CH64
Branch: Heswall, 125 Telegraph Road
Sales (as a Vendor)
Sold price: £243000
Postcode: CH64
0
people found
this helpful
When trying to contact the advisor assigned to your Property Sale they are either in a meeting, "on the other line" or annual leave. You can never get hold of them therefore not worth the money that they charge you. Would definitely not recommend this ...
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“Have emailed, called and visited the branch t......”
1 Star Review
Feb 15,2020
By:
'R'
Feb 15,2020
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L25
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Postcode: L25
2
people found
this helpful
Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months now and still not been given a viewing. Clearly not interested in selling the property or even having the decency to contact. A complete waste ...
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2
people found
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“Unfortunately the owner of our home died and ......”
1 Star Review
Jan 31,2020
By:
'Joseph'
Jan 31,2020
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: L26
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: L26
0
people found
this helpful
Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The poor lady died over two months ago and we only found this out as move residential visited our home to carry out a valuation! We ...
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0
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“I was not going to leave a review as you didn......”
1 Star Review
Jan 08,2020
By:
'Derek'
Jan 08,2020
Branch: Heswall, 125 Telegraph Road
Services: Sales (as a Vendor)
Sold price: £280000
Would you recommend?: No
Postcode: CH48
Branch: Heswall, 125 Telegraph Road
Sales (as a Vendor)
Sold price: £280000
Postcode: CH48
7
people found
this helpful
I was not going to leave a review as you didn't actually sell the property but since you decided that I still needed to pay your fees because the buyer originally came via your branch then I will.
If Bugsy Malone was an estate agent ...
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7
people found
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“Not even worth one star. Having tried to view......”
1 Star Review
Dec 14,2019
By:
'Annemarie'
Dec 14,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L18
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Postcode: L18
2
people found
this helpful
Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that I would expect from this agency- why anyone would put their house in the market with Move Residential is beyond me, I certainly won’t ...
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2
people found
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“Absolutely terrible service!!! One viewing re......”
1 Star Review
Nov 28,2019
By:
'Lucille'
Nov 28,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Sold price: £270000
Would you recommend?: No
Postcode: L16
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Sold price: £270000
Postcode: L16
1
people found
this helpful
Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my bedroom floor! Told me they contacted the viewer but no response and expect me to be happy with that! Unbelievable!!! One particular viewing got cancelled ...
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1
people found
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1 Star Review
Sep 22,2019
By:
'Stuart'
Sep 22,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: L18
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: L18
2
people found
this helpful
Absolutely terrible
Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’s something they need.
Trying to move to another property couldn’t be more difficult when both are rented by move. Avoid at all costs...
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1 Star Review
Apr 12,2019
By:
'Alias'
Apr 12,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L7
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L7
0
people found
this helpful
Pros:
- Straightforward and speedy moving-in process
Cons:
- Maintenance team are slow to reply to enquiries and even slower to repair any issues (even emergencies). They took 6+ months to repair a leak in my flat which caused black mould.
- Horrible moving-out process. No ...
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Comment on agent fees
Very expensive.
0
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“Awful experience from start to finish...”
1 Star Review
Mar 25,2019
By:
'Happytobegone'
Mar 25,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L13
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L13
1
people found
this helpful
Lived in private rented accommodation advertised through move residential for 1 year whilst I searched for a property to purchase and I can say from start to finish it was absolute hell. (My private landlord was brilliant and I cannot fault her at all). The staff ...
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1
people found
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“Great service & team!...”
5 Star Review
Jan 17,2019
By:
'cmoriarty'
Jan 17,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L18
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L18
1
people found
this helpful
Move residential sales team on Allerton Road have been a pleasure to deal from day 1. Hard working and deliver a great service.Would 100% recommend to anyone!...
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Comment on agent fees
good
1
people found
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“Moving can be a stressful process but Move Residential made ......”
5 Star Review
Jan 17,2019
By:
'Caroline'
Jan 17,2019
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: L17
Branch: Liverpool, 52-54 Allerton Road
Sales (as a Vendor)
Postcode: L17
0
people found
this helpful
Moving can be a stressful process but Move Residential made it so easy throughout the entire process. We really felt valued and will be telling our friends and family to use them!...
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Comment on agent fees
good
0
people found
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1 Star Review
Oct 04,2018
By:
'Louise'
Oct 04,2018
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: L13
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Landlord)
Postcode: L13
3
people found
this helpful
Awful communication, charge you for everything and don't give you what they promise. have taken over management myself and probably doing a better job!...
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3
people found
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1 Star Review
Oct 02,2018
By:
'CHRISTINE'
Oct 02,2018
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L19
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Postcode: L19
3
people found
this helpful
I have asked the staff to take my house off the website,as due to unforseen circumstances,i am unable to sell my house at this time,staff have been very rude and unhelpful by telling me they would remove it, but then saying because ...
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Comment on agent fees
VERY BAD
3
people found
this helpful
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Yes
“As first time buyers my partner and I have been ......”
1 Star Review
Sep 28,2017
By:
'Charlie'
Sep 28,2017
Branch: Heswall, 125 Telegraph Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CH49
Branch: Heswall, 125 Telegraph Road
Sales (Prospective customer)
Postcode: CH49
11
people found
this helpful
As first time buyers my partner and I have been searching for our 'perfect' first home for a while now. We have seen 2 that we have loved and went to view. After viewing the first, my partner contacted MR several times in regards to the ...
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11
people found
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“Came out to value our house today. Wouldn't even value ......”
1 Star Review
Sep 21,2017
By:
'Val'
Sep 21,2017
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L157
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Postcode: L157
5
people found
this helpful
Came out to value our house today. Wouldn't even value it? Said for us to and they'd put it up for whatever we wanted? Who is the supposed expert again? Great valuation!
Had two other estate agents out who just gave us valuation on the ...
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Comment on agent fees
Charge at least double the other 2 we had out.
5
people found
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“This team in Heswall are next to useless. They have ......”
1 Star Review
Jul 28,2017
By:
'USELESS'
Jul 28,2017
Branch: Heswall, 125 Telegraph Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CH48
Branch: Heswall, 125 Telegraph Road
Sales (Prospective customer)
Postcode: CH48
5
people found
this helpful
This team in Heswall are next to useless. They have sent me to a last minute viewing to a house which was double my budget wasting my time and the prospective seller. I have asked on numerous occasions for emails for new properties newly on ...
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Comment on agent fees
N/A
5
people found
this helpful
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“Listed a property almost 2 months before its scheduled to get ......”
1 Star Review
Jul 09,2017
By:
'Eve'
Jul 09,2017
Branch: Heswall, 125 Telegraph Road
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: CH49
Branch: Heswall, 125 Telegraph Road
Lettings (Prospective customer)
Rent PCM: £750
Postcode: CH49
1
people found
this helpful
Listed a property almost 2 months before its scheduled to get empty. Called numerous time to make an appointment to view and always they took my number and never called. Finally, this week, property is vacant and can see some other agency took it over, still ...
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Comment on agent fees
Na
1
people found
this helpful
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Yes
“Appalling service and non-existent communication. They simply aren't interested after ......”
1 Star Review
Apr 13,2017
By:
'SteveMadden'
Apr 13,2017
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L13
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L13
13
people found
this helpful
Appalling service and non-existent communication. They simply aren't interested after they have you signed up. They don't respond to emails and when you chase over the phone they give you excuse after excuse. It got to the point where they were ignoring my phone calls, ...
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13
people found
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“SCUMBAGS & LIARS:They will lie to the tenant and landlord ......”
1 Star Review
Apr 06,2017
By:
'Ex'
Apr 06,2017
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: L20
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Rent PCM: £400
Postcode: L20
8
people found
this helpful
SCUMBAGS & LIARS:
They will lie to the tenant and landlord to best suit themselves. On entry to a property will only give you a basic written inventory and when leaving give you a full photo based one and charge you for issues that were existing ...
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Comment on agent fees
bad as they add extras when leaving
8
people found
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“Many unanswered emails. Very poor communication. Advised information was emailed ......”
1 Star Review
Mar 11,2017
By:
'Very'
Mar 11,2017
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: No
Postcode: L7
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Landlord)
Rent PCM: £525
Postcode: L7
6
people found
this helpful
Many unanswered emails. Very poor communication. Advised information was emailed to me and had to chase it up over 2 days. Advised it was sent but it stil has not been received. Am going in today to discuss this and end management contract with this company....
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6
people found
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“Terrible customer service I had to arrange my own viewings ......”
1 Star Review
Jan 20,2017
By:
'CG'
Jan 20,2017
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L8
Branch: Liverpool, 52-54 Allerton Road
Sales (Prospective customer)
Postcode: L8
13
people found
this helpful
Terrible customer service I had to arrange my own viewings on multiple occassions and they never get in touch except to send you their news bulletins.
I have told them that I am dissatisfied with their service and they have continued to provide me with ...
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13
people found
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“Trying to rent a house through them. Found a nice ......”
1 Star Review
Jan 09,2017
By:
'Fed'
Jan 09,2017
Branch: Heswall, 125 Telegraph Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CH6
Branch: Heswall, 125 Telegraph Road
Lettings (Prospective customer)
Postcode: CH6
2
people found
this helpful
Trying to rent a house through them. Found a nice house and wanted a viewing. After numerous phone calls and emails that were sent we have now given up. If you are a landlord or a tenant bother with this company for your own sanity. ...
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2
people found
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“terrible, made us pay for an apartment and then phoned ......”
1 Star Review
Nov 05,2016
By:
'declan'
Nov 05,2016
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L24
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L24
3
people found
this helpful
terrible, made us pay for an apartment and then phoned up a few days later saying the apartment was gone, this left us without a place to live for a month!!!
incurred charges on moving fees, storage etc
No communication between them, clueless...
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Comment on agent fees
scam artists
3
people found
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“After three months on the market and without so much ......”
1 Star Review
Nov 04,2015
By:
'Signature'
Nov 04,2015
Branch: Liverpool, 52-54 Allerton Road
Services: Sales (as a Vendor)
Sold price: £154950
Would you recommend?: No
Postcode: L15
Branch: Liverpool, 52-54 Allerton Road
Sales (as a Vendor)
Sold price: £154950
Postcode: L15
10
people found
this helpful
After three months on the market and without so much as an offer we have decided to change estate agents and have sacked Move residential. They are now trying to stop us market with another agent. How dare they stand in the way of us ...
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10
people found
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“Letting with Move has been a downhill slope. Viewing the ......”
2 Star Review
Jul 15,2014
By:
'Anna'
Jul 15,2014
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: L17
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Rent PCM: £395
Postcode: L17
5
people found
this helpful
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it.
From then to letting the property I have sent numerous phone calls and emails which are often ...
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What agent could do to change your mind?
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it.
From then to letting the property I have sent numerous phone calls and emails which are often ignored and then they assume I know what is going on.
There has been little if not any contact between Move and my landlord and as a result I moved into a property with a broken fridge, boiler, lights, shower, door lock, kitchen tap and no hot water!
They told me only on the day I collected the keys that it was landlord managed not Move managed so I was stranded with a falling apart property! Absolutely ridiculous.
No one seems to know how anything in the flat works, anything about the bills, and the state that the last tenant has left it in! Plus I have no inventory so I am making one myself.
My deposit is still not protected and every time I ring up they are rude and unhelpful.
Stay well clear! Only giving 2 stars because Holly has been quite supportive throughout my time with Move, everyone else has been abismal.
Attached Filesnbsp;
Comment on agent fees
‚£150 for a lengthy application process. Those conducting the application were brilliant (experian and endsleigh) but the agency hadn't got back to me say they have received my application for days after experian and told me they have finished reviewing it!
5
people found
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“To anybody thinking of buying over RESIDENTIAL as their letting ......”
1 Star Review
Jun 16,2014
By:
'Ian'
Jun 16,2014
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: No
Postcode: L14
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Landlord)
Rent PCM: £725
Postcode: L14
5
people found
this helpful
To anybody thinking of buying over RESIDENTIAL as their letting agent, take some advice of somebody who has experienced their "management" and don't go near Them! Fake credit check on the Tennent, unanswered calls, emails, no monitoring of accounts -we had to inform them the ...
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What agent could do to change your mind?
Monitored and managed the property as claimed
Attached Filesnbsp;
5
people found
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“If you want poor service as a tenant, look no ......”
1 Star Review
Mar 04,2014
By:
'Martin'
Mar 04,2014
Branch: Liverpool, 52-54 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L16
Branch: Liverpool, 52-54 Allerton Road
Lettings (as a Tenant)
Postcode: L16
5
people found
this helpful
If you want poor service as a tenant, look no further. I had to report broken heating a number of times during winter to get the boiler even partially fixed. Everytime I rang up it was "its up to the landlord". When I complained about ...
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What agent could do to change your mind?
The agent could admit responsibility for my poor experience to begin with. The staff should apologise for the way I have been treated. They should attend a training course in customer relations.
Attached Filesnbsp;
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people found
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