Moss Properties

Suzanne was very professional and polite, the attention to details on the Inventory was more than I expected and Suzanne conducted herself with professionalism throughout the whole moving in process. I found her easy to talk to and she also listened to me and addressed any issues or questions I ... Read Full Review

Frances is always prompt, professional and extremely efficient with her responses to any questions or queries I have in regard to my rental property. What has impressed me most is her unwavering desire to give exceptional levels of customer service, something she has demonstrated in finding a new ... Read Full Review

i experienced a few problems, when i first moved into this property. When i contacted Suzanne Simm i found her to be honest, pragmatic, and very helpful. She went to great lengths to resolve the issues and kept me in touch with what was happening. If i had any problems in the future then i would ... Read Full Review

I have had a flat managed by Moss Properties for about 5/6 years. In the past 8/9 months I have expressed an interest in selling, during which time I have been very disappointed in the way this has been handled. I was until Rachel burst onto the scene, grabbed the situation by the scruff of the ... Read Full Review

I found Rachel to be very informative at every step of the process and very helpful and knowledgeable if I had any queries. Rachel's help was greatly appreciated when problems arose she was quick to respond even in out of hours. Would highly recommend Rachel to anybody who is looking to ... Read Full Review

I believe Suzanne deserves a recognition in your company because as your customer I feel looked after from the very start of my tenancy, which is usually the most stressful part. Despite minor obstacles Suzanne has been extremely helpful and even comes out of her way when it is needed to make sure ... Read Full Review

We found Scott to be very helpful and did all he could to find my mum a property, at the moment we have not found a property to suit my elderly mum through no fault of Scotts. I would be very happy to view properties with Scott in the near future. Regards ... Read Full Review

I turned to Moss Properties as my first choice (a much smaller independent letting agent) was taking too long to get a tenant in, in what I saw as a landlords market. Within a week Moss had already had several people through the door and were able to get a tenant in the property in less than a ... Read Full Review

The agent has been very personable and willing to communicate with me at any time about my rental property. I was kept updated on a regular basis about the progress of such things as the bond being returned, the advert going out and prospective tenants being shown around. They were also very ... Read Full Review

Matt from Moss Properties was very courteous and helpful in giving me a quote for selling my property, and getting it on the market. So far, Moss have been quick, efficient and professional when dealing with me and my property. Would ... Read Full Review

The improvement in customer service at Moss is the last year is remarkable. Now there is a pleasant office and a warm welcome. There is a separate room for completing the paperwork in privacy and the inventory was extremely comprehensive with extensive photos of almost every aspect of the ... Read Full Review

my experience with Sam showing us around hindburn close was very good he knew all about it and discussed everything in full. Then in the office with the forms was nice and easy thank you ... Read Full Review

excellent valuation services and great brochure. Making the process really easy and turn around the brochure in a couple of days to make sure we were listed on Rightmove before the Easter ... Read Full Review

We found both kerry and Suzanne very welcoming and easy to talk to. They both explained everything we needed very clearly And we're able to answer any question we asked about the property or the tenency ... Read Full Review

Have used moss to rent out my property for the last 4 years all staff I have spoken to during this time have been helpful and supportive when I decided to sell it was a no brainer to stay with ... Read Full Review

Scott was very polite, professional and easy to talk to on the telephone. The property has been on the market for around 10 months or so and little was happening till Scott came on the scene. I am very happy and impressed how things have progressed thanks to Scott who has constantly kept me ... Read Full Review

I moved into a property managed by Moss Properties 3 years ago with my wife and two children. Right from the beginning the whole process was professional and pain free, they found us the ideal property within days, the application process was quick and we were moved in within a month! throughout ... Read Full Review

We bought our property through Moss and are renting it out through Moss. Alison Telford-Simms was very helpful and informative on the buying of the property and the two agents that have been looking after us since in connection with renting out have been very good - Francis and Suzanne. We are ... Read Full Review

Scott has always been very polite, smartly dressed and speaks well. I have met with him on 3 occasions and twice he has been punctual. On one occasion he was running late and I received a call from his office to let me know which was very welcome. He has answered all but one of my emails quickly ... Read Full Review

I have found Moss properties good to deal with and have always been quick as resolving any issues and would recommend them. My only gripe was in December the tenant didn't pay his rent and no one advised me that he hadn't paid until in January I realised and chased this up. Not an issue whatsoever ... Read Full Review