• Natalie Horsley
    Natalie Horsley
  • Anita Gandhi
    Anita Gandhi
  • Frances Bowling
    Frances Bowling
  • upload your photo
    Kasia Sikorska
Residential Estate Agent based in Doncaster. Specialising in Sales, Letting and Mortgages since 2005. Proud member of Relocation Agent and the Guild of Professional Estate Agents.

1 Prince's Street
Doncaster
South Yorkshire
DN1 3NJ
01302 730077

 


Properties for sale
Properties for rent
Oct 26,2016
Minithumbup
By:
Oct 26,2016
Featured Review
0 people found
this helpful
As first time buyers my partner and I were nervous about the whole procedure but on the recommendation of a friend we contacted Anita at Moss Mortgages for help. She provided us with expert advice going above and beyond my expectations as she helped us secure the right deal for us on things such as life insurance, buildings insurance and mortgage rates with no pressure and was always at hand whenever we had any further Inquiries. Anita and Fran worked together swiftly and professionally to speed...
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Comment on agent fees
Great value for money
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
Featured Review
0 people found
this helpful
Joanne really helped us find what we were looking for as we didn't have much time to find a new home....
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Comment on agent fees
not over the top
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May 30,2016
Minithumbup
By:
May 30,2016
Featured Review
0 people found
this helpful
Everything was organised and sorted so quickly. Joanne was really friendly and helpful. I couldn't have asked for more from the branch....
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Comment on agent fees
Good
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May 27,2016
Minithumbup
By:
May 27,2016
Featured Review
0 people found
this helpful
Joanne has been great through the whole process of renting a property. Very friendly and no request was too much trouble. A very positive experience overall...
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May 27,2016
Minithumbup
By:
May 27,2016
Featured Review
0 people found
this helpful
I found the staff at Moss Properties were very helpful. I kept sending e-mails asking all sorts of questions regarding the property I was buying from them and they were always happy to help as well as answering all of my questions. I would recommend them to anyone. Thanks also go to Arron....
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Comment on agent fees
Good
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Oct 19,2016
Minithumbdown
By:
Oct 19,2016
0 people found
this helpful
I have only been with moss properties just over a month and they are the WORST letting agents Iv ever had the misfortune to come across. The letting fees are ridiculously high, but we didn't mind paying if we were going to get good service? The day we picked up the keys and went to the house, we saw the house was horrendous. The back door and 4 window were broken, there were stains all over the carpet and walls, holes in doors, the wall paper was hanging off The roof, the kitchen units were s...
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May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
Joanne was really helpful before, during and after our moving to Doncaster. She explained everything we needed to know and she replied for all our queries straight away....
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Comment on agent fees
Fees are pretty high but it is probably because of the area.
Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
Joanne has been brilliant. I needed to move quickly and as soon as Joanne got involved she made that happen. Efficient, fast, reliable and friendly she has made this stress free. Thanks so much for your help!...
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Comment on agent fees
Nobody likes paying estate agent fees but these are reasonable when compared to others
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Apr 14,2016
Minithumbdown
By:
Apr 14,2016
0 people found
this helpful
The appointment for the viewing was fine and went well, we were able to sign up there and then. The fees are on the expensive side but it's forgiveable if the service matches. We were disappointed with the move in process, the property needed cleaning prior to our move in as it wasn't in a good condition at the viewing and it was missing a fridge to the surprise of the agent. When we arrived on our moving day some things had been dealt i.e. there was now a fridge but it was obviously seco...
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Comment on agent fees
Fairly expensive
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Apr 05,2016
Minithumbdown
By:
Apr 05,2016
0 people found
this helpful
This company will gladly charge you ridiculous move in costs but once they have their money your value as a customer doesn't matter. Move in went very smoothly, move out however was more of a hassle. I've spoken numerous of times with numerous members of staff about an issue I need resolving after moving out and just get passed from pillow to post. Very unhappy at the service and lack of professionalism....
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Comment on agent fees
Ridiculously priced.
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
Recently moved into a property through moss properties. The agent that's delt with us was excellent, got all the information we needed, all our questions were answered. Great service...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
Although the time I was given for my appointment was wrong, when we did get started Lucy was very informative and professional. I'm not sure messages get passed on by colleagues, as I haven't been called back when I have been told I would be, but when I have spoke to Lucy she has sorted out all my queries and has made me feel like I can contact her if/when I need to. I have never rented before and Lucy made it feel so easy....
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Moss have been great throughout our tenancy, understanding, professional and helpful. We have recently encountered some maintaince issues which Hayley has endeavoured to sort out for us. Thank You....
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Excellent service and thorough valuation. Matthew did the brochure within a few hours and sent it straight through for approval. Very pleased....
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Comment on agent fees
Reasonable
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
If you want to let your property then Moss are the Agents for you! They find tenants with amazing speed; achieve excellent rents; have extensive local knowledge and operate in an open, friendly and honest manner. Highly recommended....
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Comment on agent fees
Fair and upfront fees
Was this helpful? Yes
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
Michelle is both professional and friendly and the viewing we had with her of the property was flawless. She was so very helpful and patient at all times. I cannot recommend Michelle highly enough....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Matt and his colleagues provided me with not only the best evaluation of the price but also had several viewings arranged within a week with an offer within 2 weeks. Living in Australia they also took care of all the sales details including finding me a solicitor. Certainly would recommend....
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Comment on agent fees
Very reasonable (fixed) fee
Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
Enthusiastic and professional service. Matthew has been extremely informative and has shown genuine interest in selling my property. Whenever I have needed to contact him by phone he has always been available to help....
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Comment on agent fees
The agents fees were comparable with other estate agents.
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
After only having one viewing on my property over the course of a few months with a previous agent, I switched to Moss and had a viewing straight away, which led to an offer being made! After what should have been a quick sale became a little longer and more complicated than expected, I can only praise and thank the staff for their excellent customer service and dedication right up to the day of completion. From my very first consultation with Matthew, to Frances' outstanding dedication to compl...
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Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Both Fran and Matt have been incredibly helpful in the purchase of our property, any queries we have had have been dealt with swiftly and they have arranged additional visits to the property when we have needed to clarify things. Scott at the initial viewing and offer process was also professional and helpful. We have been very pleased with the process and how it has been handled....
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
Michelle remained very professional throughout my viewing and application process. She was well informed and knowledgable about the property itself and the process of deposits etc despite being relatively new to the job and provided me with plenty of helpful and useful information. Michelle put me at ease and was easy to contact throughout my application, going above and beyond by answering all my questions thoroughly and following everything up quickly. Overall very impressed with the pleasant ...
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Comment on agent fees
Happy with the agent herself however the company charge far too much for admin costs!
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Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
Myself and my partner are extremely happy with the service from Jade - she went above and beyond for us whilst looking for a new property to rent and has been very friendly and reliable throughout....
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Comment on agent fees
One of the more expensive agencies we'd come across regarding the fees for credit and referencing checks but good service overall.
Was this helpful? Yes
Sep 05,2015
Minithumbup
By:
Sep 05,2015
1 people found
this helpful
Excellent service for the valuation and marketing of our property. Impressive portfolio including photographs of a very high standard. Good clear communication both in terms of face to face contact and over the phone. This included regular updates so we felt informed of progress. Very reliable and effective in all areas of the service....
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Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
Moss properties were helpful when finding a suitable property to rent. Suzanne was extremely knowledgeable and helpful when it came to completing paperwork and payments. Any issues that arose during the process were dealt with quickly and efficiently....
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Jul 26,2015
Minithumbup
By:
Jul 26,2015
0 people found
this helpful
Found Scott very professional. He knew all the relevant details about the property we were viewing and did not rush us. His time was for us and we did not get the feeling that it was a job he had to do and we were 'just another couple to show round' before he moved on to his next viewing. He is smart, punctual and very personable. Scott has kept us informed during the stages of the buying process to date....
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Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
Pro active people who were very proffesinol in there fields. Polite and with a good knowlege of the current market. And will look forward to using Moss again...
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Comment on agent fees
I think for the sale price of the apartment the fees were a little high.
Was this helpful? Yes
Jul 13,2015
Minithumbup
By:
Jul 13,2015
0 people found
this helpful
Moss Properties have been helpful and professional in their service levels. I have hardly had any void periods and I receive a good market rate rent for the small flat which they manage....
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Comment on agent fees
I would say they are on the high side but the service is good.
Was this helpful? Yes
Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
No-nonsense efficient and first class service with advice that really made the purchase run smoothly and quickly. Would recommend their services anyday!...
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Comment on agent fees
The solicitor recommendation was highly commendable with low fees and efficient service.
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
I was in desperate need of a new place to live due to separation from my wife thanks again looking forwards to the future...
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Comment on agent fees
Thank you for your quick and easy response to my needs And I would recommend them
Was this helpful? Yes
By: Moss Properties
Jul 01, 2015
View all comments (1)
You are very welcome. We wish you all the best.....
Jun 14,2015
Minithumbup
By:
Jun 14,2015
0 people found
this helpful
Although initially there were some problems regarding the...
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Comment on agent fees
The fees were acceptable in comparison with other agents I found in the city.
Was this helpful? Yes
By: Moss Properties
Jun 17, 2015
View all comments (1)
Thanks for the review, we're glad any issues were sorted and rectified.....
Jun 11,2015
Minithumbup
By:
Jun 11,2015
0 people found
this helpful
From my initial contact with Moss Properties Ms Natalie Horsley has acted in a very Professional manner addressing all points i've raised , as Branch Manager i'd suggest this young Lady leads by example and if all her team follow in the same fashion then that branch will no doubt be very successful....
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Comment on agent fees
Maybe Slightly high for whats been obtained i'd suggest, but thats Business !
Was this helpful? Yes
By: Moss Properties
Jun 17, 2015
View all comments (1)
Thank you for your feedback. We hope to be very successful with our Branch Manager leading us.....
Jun 11,2015
Minithumbup
By:
Jun 11,2015
0 people found
this helpful
I have been with Moss Properties for the last 5 years and they offer a great service. Natalie is always there to take a call and respond very effectively to any issues that arise. I honestly forget that I have a property that is being rented out! Five stars, highly recommended....
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By: Moss Properties
Jun 17, 2015
View all comments (1)
We hope to continue this great relationship! Many thanks for the kind words.....
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
From the outset Anita was very informative, had a good knowledge of her products, was able to answer all questions posed and was forthcoming with meaningful advice with consideration to our being 'first time buy to let' applicants. Throughout the process she kept us fully briefed and always answered our telephone inquiries promptly....
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By: Moss Properties
Jun 10, 2015
View all comments (1)
Thank you, Moss Mortgages are delighted with your review.....
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
Reputable firm, and knowledgeable about the local market, accessible, they adopt a pro-active approach to lettings and risk management, are aware of market regulations, and a personal service is provided....
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By: Moss Properties
Jun 10, 2015
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Thanks for the kind comments. We are always delighted to hear about our exceptional service.....
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
Moss Properties are currently helping to sell my property (sold subject to contract). So far I've been very impressed with the way Moss Properties have dealt with the sale. I have found the staff very knowledgeable, friendly, helpful and professional. I have received a 5* service so far and would recommend them to everyone....
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By: Moss Properties
Jun 10, 2015
View all comments (1)
Thank you for your 5* review! We are glad you are happy with our customer service.....
Areas covered
  • DN1
  • Doncaster
  • DN2
  • Sheffield
  • DN3
  • Rotherham
  • DN4
  • DN5
  • DN6
  • DN7
  • DN8
  • DN9
  • DN10

NAEA ARLA NALS TPOS NLA DPS TDS SAGEagent Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 4 52 18 24 0 16 0 5 2

Job vacancies

Please see a list of jobs available

Agent Fees

Landlord Fees


Fully Managed 13.5%
Tenancy Set-Up Fee (Per Let) Β£360.00
Inventory (Per Let) Β£360.00
Extension Fee Β£240.00
Final Inspection Fee (Per Let) Β£240.00
Bond Insurance (Per 6 Months) Β£47.94
Quarterly Inspections (Optional) Β£50.00
Rent on Time per 12 Months Β£300.00
Rightmove advert (at the commencement of each tenancy)
Β£60.00
Copy of statement (Per Copy) Β£5.00
Withdrawal of Application Β£360.00
Termination of Services Β£360.00




Tenant Fees


Renewal Fees
Renewal Per 6 Months Β£180.00
Renewal Per 12 Months Β£240.00
Periodic (Max of 5 months) Β£150.00
Late Renewal Charge (Per Seven Days) Β£30.00

Other
Telephone Call Β£12.00
Per Letter Β£18.00
Per Visit / Per Property Inspection Β£30.00
Late Rent Payment (Per Seven Days) Β£30.00
Failure to Keep Appointment Β£48.00
Lost Key Call-Out Β£90.00
Any Legal Notices Served (S.8 / S.21) (Per Transaction)
Β£119.94
Returned Payment from Bank/Unpaid Cheque Β£36.00
Cash Rent Payment Made in Office Β£5.00
Debit Card Rent Payment Charge Β£1.00
Credit Card Rent Payment Charge 2.00%

Checkout Fees
Final Inventory (Deducted from Bond) Β£120.00

Misc.
Amendment to Tenancy Agreement Β£144.00
Landlord Reference (Per Person) Β£49.95
Electronic Copy of Tenancy Agreement/TDS Cert./Inventory
Β£24.00 Per Copy
Early Termination 1 Month’s Rent
Last updated at 10:14 AM 24/10/2016 by mat

Complaints Procedure

No procedure set.
Last updated at 10:14 AM 24/10/2016 by mat
Natalie Horsley Natalie Horsley
Branch Manager
5 reviews

About Natalie No description set View full profile
Anita Gandhi Anita Gandhi
Mortgage Advisor
7 reviews

About Anita No description set View full profile
Frances Bowling Frances Bowling
Assistant Manager
29 reviews

About Frances Hi, I'm Frances Bowling, Assistant Manager at Moss Properties estate agents in Doncaster. For me Doncaster is a really special place, a mixture of where traditional grace meets with contemporary splen View full profile
Kasia Sikorska - no image available Kasia Sikorska
Sales Negotiator
0 reviews

About Kasia No description set View full profile


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