Residential Estate Agent based in Doncaster. Specialising in Sales, Letting and Mortgages since 2005. Proud member of Relocation Agent and the Guild of Professional Estate Agents.
Moss Properties

1 Prince's Street
Doncaster
South Yorkshire
DN1 3NJ
01302 730077

Website not available

Properties for Sale
Properties to Rent

“Avoid no matter what...”

Jul 26,2018
Minithumbdown
By: 'J Chester'
Jul 26,2018
0 people found
this helpful
I was with Moss for one year. During the viewing they confirmed it would be deep cleaned which upon moving in, they denied ever saying it. They also used furniture to hide an iron mark on the living room carpet, and they didn't tell ...
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Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'AMCD'
Oct 01,2017
2 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
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Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'AMCD'
Oct 01,2017
3 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
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Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
Was this helpful? Yes
Jun 15,2017
Minithumbup
By: 'Brooke'
Jun 15,2017
3 people found
this helpful
Describe Moss properties in 3 words: Deceiving, Fake, Terrible I have read through other reviews after my recent troubles with Moss, and the same statements keep coming up that they are 'friendly but useless'. This has been the case with myself. They were quick to get ...
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Comment on agent fees
Terrible, will take money from you as much as possible
Was this helpful? Yes
Apr 03,2017
Minithumbdown
By: '000'
Apr 03,2017
4 people found
this helpful
Disgusted with the service from Moss properties on the whole never turn up when they say, don't even let you know that they are not coming, don't answer phone and when they cut you off, don't do repairs, as long as they are getting there ...
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Jan 03,2017
Minithumbup
By: 'Craig'
Jan 03,2017
0 people found
this helpful
Natalie and the team provide a first class, personal service. They were able to rent my property when other agents failed. 100% satisfaction, I would highly recommend....
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Comment on agent fees
Fantastic fee arrangements and I took advantage of a special offer on their 'rent on time' product.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'Dean Conway'
Oct 26,2016
0 people found
this helpful
As first time buyers my partner and I were nervous about the whole procedure but on the recommendation of a friend we contacted Anita at Moss Mortgages for help. She provided us with expert advice going above and beyond my expectations as she helped us ...
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Comment on agent fees
Great value for money
Was this helpful? Yes
Oct 19,2016
Minithumbdown
By: 'Lauren'
Oct 19,2016
4 people found
this helpful
I have only been with moss properties just over a month and they are the WORST letting agents Iv ever had the misfortune to come across. The letting fees are ridiculously high, but we didn't mind paying if we were going to get good service? ...
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Was this helpful? Yes
Jun 06,2016
Minithumbup
By: 'Andy and Steph'
Jun 06,2016
0 people found
this helpful
Joanne really helped us find what we were looking for as we didn't have much time to find a new home....
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Comment on agent fees
not over the top
Was this helpful? Yes
May 30,2016
Minithumbup
By: 'Sophiejay'
May 30,2016
0 people found
this helpful
Everything was organised and sorted so quickly. Joanne was really friendly and helpful. I couldn't have asked for more from the branch....
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Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
By: 'Paul Glover'
May 27,2016
0 people found
this helpful
Joanne has been great through the whole process of renting a property. Very friendly and no request was too much trouble. A very positive experience overall...
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May 27,2016
Minithumbup
By: 'Michelle McBurnie'
May 27,2016
0 people found
this helpful
I found the staff at Moss Properties were very helpful. I kept sending e-mails asking all sorts of questions regarding the property I was buying from them and they were always happy to help as well as answering all of my questions. I would recommend ...
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Comment on agent fees
Good
Was this helpful? Yes
May 25,2016
Minithumbup
By: 'Klara'
May 25,2016
0 people found
this helpful
Joanne was really helpful before, during and after our moving to Doncaster. She explained everything we needed to know and she replied for all our queries straight away....
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Comment on agent fees
Fees are pretty high but it is probably because of the area.
Was this helpful? Yes
May 21,2016
Minithumbup
By: 'Gavin'
May 21,2016
0 people found
this helpful
Joanne has been brilliant. I needed to move quickly and as soon as Joanne got involved she made that happen. Efficient, fast, reliable and friendly she has made this stress free. Thanks so much for your help!...
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Comment on agent fees
Nobody likes paying estate agent fees but these are reasonable when compared to others
Was this helpful? Yes
Apr 14,2016
Minithumbdown
By: 'Alex Turner'
Apr 14,2016
2 people found
this helpful
The appointment for the viewing was fine and went well, we were able to sign up there and then. The fees are on the expensive side but it's forgiveable if the service matches. We were disappointed with the move in process, the property needed cleaning ...
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Comment on agent fees
Fairly expensive
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By: 'Rachel'
Apr 05,2016
2 people found
this helpful
This company will gladly charge you ridiculous move in costs but once they have their money your value as a customer doesn't matter. Move in went very smoothly, move out however was more of a hassle. I've spoken numerous of times with numerous members of ...
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Comment on agent fees
Ridiculously priced.
Was this helpful? Yes
Jan 20,2016
Minithumbup
By: 'Hayley & Dain'
Jan 20,2016
0 people found
this helpful
Recently moved into a property through moss properties. The agent that's delt with us was excellent, got all the information we needed, all our questions were answered. Great service...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 20,2016
Minithumbup
By: 'Lucy'
Jan 20,2016
0 people found
this helpful
Although the time I was given for my appointment was wrong, when we did get started Lucy was very informative and professional. I'm not sure messages get passed on by colleagues, as I haven't been called back when I have been told I would be, ...
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Was this helpful? Yes
Jan 19,2016
Minithumbup
By: 'Michael'
Jan 19,2016
0 people found
this helpful
Moss have been great throughout our tenancy, understanding, professional and helpful. We have recently encountered some maintaince issues which Hayley has endeavoured to sort out for us. Thank You....
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Jan 19,2016
Minithumbup
By: 'Lauren'
Jan 19,2016
0 people found
this helpful
Excellent service and thorough valuation. Matthew did the brochure within a few hours and sent it straight through for approval. Very pleased....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 18,2016
Minithumbup
By: 'Mrs H'
Jan 18,2016
0 people found
this helpful
If you want to let your property then Moss are the Agents for you! They find tenants with amazing speed; achieve excellent rents; have extensive local knowledge and operate in an open, friendly and honest manner. Highly recommended....
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Comment on agent fees
Fair and upfront fees
Was this helpful? Yes
Jan 14,2016
Minithumbup
By: 'mrsgallagher'
Jan 14,2016
0 people found
this helpful
Michelle is both professional and friendly and the viewing we had with her of the property was flawless. She was so very helpful and patient at all times. I cannot recommend Michelle highly enough....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Brendan'
Dec 23,2015
0 people found
this helpful
Matt and his colleagues provided me with not only the best evaluation of the price but also had several viewings arranged within a week with an offer within 2 weeks. Living in Australia they also took care of all the sales details including finding me a ...
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Comment on agent fees
Very reasonable (fixed) fee
Was this helpful? Yes
Oct 29,2015
Minithumbup
By: 'Laura'
Oct 29,2015
0 people found
this helpful
Enthusiastic and professional service. Matthew has been extremely informative and has shown genuine interest in selling my property. Whenever I have needed to contact him by phone he has always been available to help....
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Comment on agent fees
The agents fees were comparable with other estate agents.
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'A Jones'
Oct 28,2015
0 people found
this helpful
After only having one viewing on my property over the course of a few months with a previous agent, I switched to Moss and had a viewing straight away, which led to an offer being made! After what should have been a quick sale became ...
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Oct 24,2015
Minithumbup
By: 'Paula G'
Oct 24,2015
0 people found
this helpful
Both Fran and Matt have been incredibly helpful in the purchase of our property, any queries we have had have been dealt with swiftly and they have arranged additional visits to the property when we have needed to clarify things. Scott at the initial viewing ...
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Oct 21,2015
Minithumbup
By: 'Rachel Tait'
Oct 21,2015
0 people found
this helpful
Michelle remained very professional throughout my viewing and application process. She was well informed and knowledgable about the property itself and the process of deposits etc despite being relatively new to the job and provided me with plenty of helpful and useful information. Michelle put ...
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Comment on agent fees
Happy with the agent herself however the company charge far too much for admin costs!
Was this helpful? Yes
Oct 06,2015
Minithumbup
By: 'Emma'
Oct 06,2015
0 people found
this helpful
Myself and my partner are extremely happy with the service from Jade - she went above and beyond for us whilst looking for a new property to rent and has been very friendly and reliable throughout....
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Comment on agent fees
One of the more expensive agencies we'd come across regarding the fees for credit and referencing checks but good service overall.
Was this helpful? Yes
Sep 05,2015
Minithumbup
By: 'M Nugent'
Sep 05,2015
1 people found
this helpful
Excellent service for the valuation and marketing of our property. Impressive portfolio including photographs of a very high standard. Good clear communication both in terms of face to face contact and over the phone. This included regular updates so we felt informed of progress. Very ...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
By: 'Chloe'
Aug 06,2015
0 people found
this helpful
Moss properties were helpful when finding a suitable property to rent. Suzanne was extremely knowledgeable and helpful when it came to completing paperwork and payments. Any issues that arose during the process were dealt with quickly and efficiently....
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Was this helpful? Yes
Areas covered
  • DN1
  • Doncaster
  • DN2
  • Sheffield
  • DN3
  • Rotherham
  • DN4
  • DN5
  • DN6
  • DN7
  • DN8
  • DN9
  • DN10

NAEA ARLA NALS TPOS NLA DPS TDS SAGEagent Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 4 53 20 24 0 16 0 5 4

Fees

Landlord Fees


Fully Managed 13.5%
Tenancy Set-Up Fee (Per Let) £360.00
Inventory (Per Let) £360.00
Extension Fee £240.00
Final Inspection Fee (Per Let) £240.00
Bond Insurance (Per 6 Months) £47.94
Quarterly Inspections (Optional) £50.00
Rent on Time per 12 Months £300.00
Rightmove advert (at the commencement of each tenancy)
£60.00
Copy of statement (Per Copy) £5.00
Withdrawal of Application £360.00
Termination of Services £360.00




Tenant Fees


Renewal Fees
Renewal Per 6 Months £180.00
Renewal Per 12 Months £240.00
Periodic (Max of 5 months) £150.00
Late Renewal Charge (Per Seven Days) £30.00

Other
Telephone Call £12.00
Per Letter £18.00
Per Visit / Per Property Inspection £30.00
Late Rent Payment (Per Seven Days) £30.00
Failure to Keep Appointment £48.00
Lost Key Call-Out £90.00
Any Legal Notices Served (S.8 / S.21) (Per Transaction)
£119.94
Returned Payment from Bank/Unpaid Cheque £36.00
Cash Rent Payment Made in Office £5.00
Debit Card Rent Payment Charge £1.00
Credit Card Rent Payment Charge 2.00%

Checkout Fees
Final Inventory (Deducted from Bond) £120.00

Misc.
Amendment to Tenancy Agreement £144.00
Landlord Reference (Per Person) £49.95
Electronic Copy of Tenancy Agreement/TDS Cert./Inventory
£24.00 Per Copy
Early Termination 1 Month’s Rent
Last updated at 24/10/2016, 10:14 AM by mat

Complaints Procedure

No procedure set.
Last updated at 10:14 AM 24/10/2016 by mat

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