Moss & Co
3.2/5, 22 reviews
55% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
77% lettings fee satisfaction



Property Features

Moss and Co offer the best in online service as well as a great location in the heart of Wimbledon. Customer experience is our top priority. show more Moss and Co offer the best in online service as well as a great location in the heart of Wimbledon. Customer experience is our top priority.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £113,000 £145,000
Lettings 100% 77% £650 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 6 5 3 0 0 0 2 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I've been with Moss for 7 years and Jonatan l......”

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Jan 17,2024
Minithumbup
By: 'Paul'
Jan 17,2024
0 people found
this helpful
I've been with Moss for 7 years and Jonatan looked after me and my family very well. I am very satisfied by the service provided, putting customer first and working on resolution very effectively....
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“Ellis Gordon was an excellent contact through......”

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Jan 03,2024
Minithumbup
By: 'Gianluca'
Jan 03,2024
1 people found
this helpful
Ellis Gordon was an excellent contact throughout our process, from viewing the property to making and offer and finally navigating the referencing process. He was available and helpful throughout and a credit to the organisation. We are looking forward to moving into our new place ...
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“An impatient, money-grabbing, criminal organisation...”

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Dec 09,2023
Minithumbdown
By: 'J'
Dec 09,2023
0 people found
this helpful
An impatient, money-grabbing, bend and break the rules organisation. Consistently carrying out illegal evictions, harassment and leaving the properties they manage in gross condition. I also have suspicions of embezzlement, tax evasion and fraud....
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“SCAM!!!! STAY AWAY FROM THIS COMPANY...”

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Sep 14,2023
Minithumbdown
ASH
By: 'Diana'
Sep 14,2023
2 people found
this helpful
I've been renting a council house for an incredibly expensive price through this agency (of which I was unaware, and which turned out to be illegal). Ash is a professional scammer, he also begged me and my flatmate to leave him a 5-star review last ...
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“We terminated our contract with Moss & Co in ......”

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Sep 04,2023
Minithumbdown
By: 'Elisa'
Sep 04,2023
0 people found
this helpful
We terminated our contract with Moss & Co in 2021 having received a really poor and unprofessional service spanning a number of years. Under Moss's tenure our block in Wimbledon was poorly maintained and left in a dire state directly attributed to their substandard management. Amongst a ...
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“Nothing but Extraordinary. Kind, caring and f......”

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Sep 02,2023
Minithumbup
By: 'Lewis'
Sep 02,2023
1 people found
this helpful
Nothing but Extraordinary. Kind, caring and fast acting. I've been a tenant through Moss and Co for just about 6 months now and must say they are one of the best agents i have gone through for renting a property. As with many properties, there are ...
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“AVOID AT ALL COST. Johnathan moss is an aggressive liar...”

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Aug 11,2023
Minithumbdown
By: 'Jean-Paul'
Aug 11,2023
2 people found
this helpful

AVOID AT ALL COST. Having dealt with *^*^*( the owner, representing Moss& Co) as a property manager all I can say is that he is rude, aggressive unprofessional, and a law breaker, they have harassed, trespassed and insulted us as tenants, changed the locks despite ...
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Was this helpful? Yes
By: Johnathan Moss
Aug 30, 2023
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Dear Jean-Paul I don't want us to fall out unnecessarily over this misunderstanding. The one text message that you claim that you sent (I trust you may have sent it but it was not received), is simply not sufficient given the following communications from us over the past month, in addition to several visits to the property (without access) to see if anyone was in. I was genuinely concerned for you both. We could see the bike in the hallway and so the flat did not look abandoned. I ...

“Where do I even start with these guys? We ren......”

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Mar 21,2023
Minithumbdown
By: 'David Dike'
Mar 21,2023
2 people found
this helpful
Where do I even start with these guys? We rented a property that they managed for a little over a year, and from the first minute, all they did was show their incompetence. Upon moving into the property it was clear that it had not ...
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“We have been using Moss& Co to find tenants a......”

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Oct 21,2021
Minithumbdown
By: 'John'
Oct 21,2021
3 people found
this helpful
We have been using Moss& Co to find tenants and to manage properties for some years now. Only recently has the service deteriorated . Without mentioning names the courtesy you receive will vary considerably depending on who is dealing with you. Emails are not answered swiftly. ...
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“Moss & Co. Wimbledon - Refurbishment and Lettings Review...”

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Jan 14,2020
Minithumbup
Dominic
By: 'Andrew'
Jan 14,2020
1 people found
this helpful
Moss & Co. handled both the refurbishment and re-letting of my flat in Raynes Park. Julie, who handled the refurbishment, was brilliant and arranged all the contractors and work to be done professionally and to a high standard. Dominic and the lettings team did an equally ...
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“I am a new lease holder in a Wimbledon block ......”

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Jun 24,2019
Minithumbup
Marcus
By: 'Jason'
Jun 24,2019
1 people found
this helpful
I am a new lease holder in a Wimbledon block which Moss & Co manage. So far I am very impressed with their service and constant updates. A special thanks to Marcus for being responsive and always available for my calls. I highly recommend them for ...
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“We recommend Moss & Co for rentals...”

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Jun 20,2019
Minithumbup
Dominic
By: 'Sue'
Jun 20,2019
0 people found
this helpful
We were very happy with Moss & Co as our agents! Whether it was a phone call or text message, they were always quick to respond. As we are new to Wimbledon we found them very knowledgable about the area and honest. Dominic or Jonathan were ...
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Comment on agent fees
Very reasonable
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“Great Property Management Service...”

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Jun 10,2019
Minithumbup
By: 'Darren'
Jun 10,2019
3 people found
this helpful
I had rented from Moss & Co for 2 years and I'd have to say my experience renting from them was exceptional. Harry was our Property Manager and he was very professional and prompt with scheduling maintenance tasks. He is very responsive, he gets things done when ...
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“Thanks for the professional service!...”

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May 30,2019
Minithumbup
By: 'H.'
May 30,2019
2 people found
this helpful
Dominic from Moss & Co was a pleasure to work with, he is professional, knowledgeable and worked very hard in helping me rent my first apartment and I'm looking forward In hiring him again to rent my second apartment. Their management service has been great too ...
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“Atrocious...”

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Mar 12,2019
Minithumbdown
By: 'Disappointed'
Mar 12,2019
5 people found
this helpful
Words fail me. We had nothing but problems with them. Their marketing material is pure hype. They did not adhere to their T&Cs, accounts were not up-to-date, service charges not collected, unable to see anything real time. Complaints procedure non existent as the owner ...
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“Abysmal. We had no heater for a year. Last xmas ......”

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Oct 03,2017
Minithumbdown
By: 'Abysmal'
Oct 03,2017
4 people found
this helpful
Abysmal. We had no heater for a year. Last xmas we were left with no hot water, no washing machine and no heater for a week despite highlighting urgency. Took 4 months to replace dangerous windows which had to be propped open to allow air flow. ...
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Comment on agent fees
Bad. Not a fair assessment given on our situation.
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“I jus have to say about MOSS&CO that they ......”

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May 11,2017
Minithumbup
By: 'MARTA'
May 11,2017
0 people found
this helpful
I jus have to say about MOSS&CO that they have a excellent customer service and I can recommend their service. When I have some problem they try to fix it . That is all what I need....
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“Horrible experience overall. We have complained several times about the ......”

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Oct 18,2016
Minithumbdown
By: 'Adele'
Oct 18,2016
3 people found
this helpful
Horrible experience overall. We have complained several times about the boiler not working but nothing has been done to fix the issue. We spent several days with no hot water, which is redicolous thinking on how much money you spend in rent. They are not ...
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Comment on agent fees
normal.
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“Rent hardly ever paid on time. At its worst it ......”

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Dec 30,2015
Minithumbdown
By: 'Unhappy'
Dec 30,2015
7 people found
this helpful
Rent hardly ever paid on time. At its worst it has been over a month late. Impossible to pin down and get answers. Avoid at all costs....
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“We were apprehensive at first about paying an upfront fee ......”

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Oct 03,2014
Minithumbup
Phillippa
By: 'CHRISTINA'
Oct 03,2014
0 people found
this helpful
We were apprehensive at first about paying an upfront fee to an estate agent in case we did not get the service as other customers who paid on completion. However this was not the case, and we were constantly kept up to date. We were ...
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By: Moss & Co
Oct 07, 2014
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Thanks very much Christina for taking the time to write the review and for the positive comments. Tracey Mitchell MANAGER MOSS & CO ...

“Excellent assistance throughout the whole process, from the initial costings ......”

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Sep 24,2014
Minithumbup
Lauren
By: 'Happy'
Sep 24,2014
0 people found
this helpful
Excellent assistance throughout the whole process, from the initial costings paid up front to the final completion the staff were always helpful and more than willing to go the extra mile to move the conveyancing process along. They negotiated with the agents I was buying ...
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Comment on agent fees
cannot complain in any way about the fee charged.
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By: Moss & Co
Oct 07, 2014
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Thank you for taking the time to write a review. We hope you are very happy in your new home. Tracey Mitchell MANAGER MOSS & CO ...

“Decided to use Moss & Co as their fees are so ......”

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Aug 29,2014
Minithumbup
By: 'D'
Aug 29,2014
0 people found
this helpful
Decided to use Moss & Co as their fees are so competitive. Having used other agents in the past I can honestly say the service was excellent....
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Comment on agent fees
I sold my house for ‚£350, a big saving compared to other agent's fees
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By: Moss & Co
Oct 07, 2014
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Thank you for taking the time to write a review and we are really happy that your move went so smoothly. Tracey Mitchell MANAGER MOSS & CO ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Moss & Co

Regional Awards won by Moss & Co

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