Professional, family Estate Agency based in Heywood covering Rochdale and Greater Manchester.

Morris Property provide expert sales and property management services and are members of The Property Ombudsman both for Sales and Lettings and approved by Trading Standards
Morris Property

25 Market Place
Rochdale,Heywood
Greater Manchester
OL10 1LA
01706 713471

“ Excellent... ”

May 01,2018
Minithumbup
By: 'Happy Customer'
May 01,2018
0 people found
this helpful
Staff team Bernie, Kelly, Jodie and Elise very helpful and supportive at such at difficult time of selling and buying a house. Always able to provide information and promptly deal with any quires. Professional and caring, helping to take the stress of it all away. ...
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Comment on agent fees
Agents fees very reasonable
Was this helpful? Yes

“ Samuel... ”

Apr 20,2018
Minithumbup
By: 'Sue'
Apr 20,2018
0 people found
this helpful
We were pleased with the way Morris property handled the sale of our property. They kept us informed throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
By: Bernadettr Morris
Apr 20, 2018
View all comments (1)
Dear Sue , thank you for your kind comments regarding our sales service . They are much appreciated by all the team. We would also thank you for choosing Morris Property for selling your home ...

“ Lettings... ”

Mar 29,2018
Minithumbup
By: 'Chris'
Mar 29,2018
0 people found
this helpful
Very professional and thorough. Great to deal with everything was smooth and ran like clockwork. Easy to talk to and well looked after....
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Comment on agent fees
Competitive
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“ Excellent communication... ”

Mar 22,2018
Minithumbup
By: 'Sarah'
Mar 22,2018
0 people found
this helpful
I live overseas which makes selling a property quite difficult. However with the excellent advise, support and communication, Bernadette and her team made the process a lot easier for me. I cannot praise enough the professional service and excellent communication I received. I would definitely ...
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Comment on agent fees
Reasonable and competitive price
Was this helpful? Yes
Mar 17,2017
Minithumbup
By: 'Cazedgar'
Mar 17,2017
0 people found
this helpful
Our service has been excellent , with Kelly going above and beyond to help us , we are not a business and the property is our pension so very important to us that the rent is assured, although there have been a few problems, Kelly has always ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2013
Minithumbup
By: 'Robin & Amy'
Oct 28,2013
1 people found
this helpful
From start to finish we were looked after by morris properties. myself and my partner were greeted with a warm welcome when viewing, all questions were answered immediately, paperwork was carried out swiftly with little fuss andwhen contacting them directly even the smallest problem can ...
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Was this helpful? Yes
Oct 23,2013
Minithumbup
By: 'lauren forsyth'
Oct 23,2013
0 people found
this helpful
fantastic kelly helped me out of work hours to ensure i could get viewings and collect my keys due to work commitments i were unable to come with in her hours. Any emails i sent were answered with in the hour and answered all my ...
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Was this helpful? Yes
Oct 18,2013
Minithumbup
By: 'Simon'
Oct 18,2013
1 people found
this helpful
I was really pleased with the service I received from Morris Properties. All members of staff were enthusiastic and pro active in marketing my property. I contacted them and within 2 weeks the property was let. I wouldn\'t hesitate to recommend them....
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Was this helpful? Yes
Oct 17,2013
Minithumbup
By: 'Beverley Green'
Oct 17,2013
0 people found
this helpful
I have never rented before and Kelly was very helpful with explaining the process, what is expected from me as a tenant and what is expected of the landlord. She came to the house and went through it all with me once we signed up ...
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Was this helpful? Yes
By: Morris Property Management Service
Oct 17, 2013
View all comments (1)
Dear Beverley. Thank you so much for your kind comments. We always endeavour to treat our clients as we ourselves would expect to be treated. This has always been our company ethos. We are pleased that you have settled in to your new home and wish you well. Bernie Morris Director ...
Oct 17,2013
Minithumbup
By: 'Neil'
Oct 17,2013
1 people found
this helpful
I have always found Morris Property extremely quick at resolving any issues. They are quick at getting results and always extremly polite....
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Shakeel'
Oct 16,2013
0 people found
this helpful
From my initial introduction to the company I have found them professional and efficient. They have dealt with my queries in a prompt and timely manner....
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Robin Luff'
Oct 16,2013
0 people found
this helpful
The company are efficient and responsive to both landlord and tenant requests. Processes are in place to ensure payments and invoices are settled quickly. We have been pleased to use Morris Property to manage our let for the last 6 years...
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Assim'
Oct 16,2013
0 people found
this helpful
Morris Property are a wonderful family run business that have given me complete peace of mind as a landlord from the start. I am a distant landlord and so to have a managing agent who can take care of all issues and most importantly who ...
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By: 'Rita'
Oct 16,2013
0 people found
this helpful
I came across Morris Properties on the internet and once I had read their reviews and found that all ofthem were very good I decided to contact them. Bernadette Morris called to look over my property, she was polite and answered all my questions I ...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'AEASTWOOD'
Oct 15,2013
1 people found
this helpful
We are a support service that uses Morris Property Management to house some of our clients. They are extremely professional in all aspect of their business. The staff are personable. They do what they say they\'ll do. They meet all the legal requirements that ...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'Laura'
Oct 15,2013
1 people found
this helpful
I was a tenant of Morris Property for over 2 years and dealt with Bernadette Morris. I found the company and Bernadette very professional and very helpful. If I rang up with a query or a concern it was dealt with straight away, nothing was ever ...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
By: 'Rakesh Luchmun'
Jun 03,2013
0 people found
this helpful
Morris Property Management is an excellent letting agent. I have been using their services for a number of years now without any problems to manage 2 of my properties which are in Manchester and Warrington. I live in London and I thoroughly trust Bernadette Morris and ...
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Was this helpful? Yes
Areas covered
  • OL10
  • OL11
  • ol11
  • OL12
  • OL12
  • OL16
  • ol16
  • M24
  • BL9
  • BL9
  • bl8
  • BL8

TPOS NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 5 0 2 0 0 0 3 0

Agent Fees

Fees for Lettings

Β£150 plus Vat for single application
Β£ 275 plus Vat for joint application

Commission rates for Sales

Fixed Rate from Β£995 plus VAT
Commission from 1% plus

Price guarantee matching guarantee

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Last updated at 1:00 AM 01/01/1970 by

Complaints Procedure

Morris Property Complaints Policy and Procedure

Introduction

Morris Property prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint
Information for Customers
Morris Property is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One - Branch Manager
All complaints should, in the first instance, be directed to the Branch Manager you have been dealing with. He or she will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. This can be done verbally but if you are unsatisfied with the initial verbal response your response should be followed up in writing, stating clearly the reason and nature of your complaint.
Stage Two - Director
If you remain dissatisfied and unhappy with the Branch ManagerҀ™s response, you may then further your complaint, which must be in writing, to the Managing Director within one month of receiving the ManagerҀ™s response.
The Branch manager can supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 18 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Director and are still not satisfied you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.





Residential Lettings and Property Management - Making a Complaint
Information for Customers
We are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our Residential Lettings and Property Management customers. In order to ensure that your interests are safeguarded, we have put into place a complaints process which we will follow in dealing with your complaint. Our aim is to handle any issues or concerns as quickly as possible; in order to achieve this we will, wherever we can, try and resolve your complaint at branch level.
Stage One - Branch Lettings Manager
We receive very few complaints, however we understand that sometimes things donҀ™t go exactly to plan and can occasionally go wrong. If this becomes the case, we would prefer that you try to resolve the situation with the member of our team you have been dealing with or the lettings manager.
Stage Two - Lettings Director
If they are unable to resolve the situation you may refer it to the Director/Manager responsible we request that you send a written summary of your complaint to the Divisional Lettings Director/Manager, within one month of completing Stage 1.

The manager/individual will provide you with the Divisional Lettings Director/ManagerҀ™s name and a contact address or email in order for you to contact them. Alternatively you may write to our customer care team at: customercare.lettings@haart.co.uk. They will acknowledge your complaint within 3 working days of receipt and provide you with a written response within 10 working days.
Stage Three - Managing Director
Should this still remain outstanding, or if you still remain dissatisfied with any aspect of our handling of your complaint, then please write to the Managing Director at the following address:
Mrs Bernadette T Morris
The Managing Director
25 Market Place
Heywood
Lancashire
OL1- 1LA
The Managing Director will acknowledge your complaint within 7 working days and will investigate the issues raised. He will undertake a review of your complaint, including how itҀ™s been handled to date, which may include further investigations into the background of your concerns.

Within 14 working days from receipt of your letter, the Managing Director will set out in writing to you his findings and recommendations as a Γ’Β€Β˜final viewpointҀ™ on how he believes your complaint can be resolved.
Stage 4 - The Property Ombudsman
After you have received a response from the Managing Director and if you are not
satisfied with his proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this are contained within the Managing Director's final view point letter alongside a link to the The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within 6 months of the date of the Managing DirectorҀ™s final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Morris Property

Individual Branch Awards

Rochdale, OL12


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