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    Mary Luff
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    Morna Petrano
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    Chantelle Petrano
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2D Thistle Street
Aberdeen
Aberdeen City
AB10 1XZ

 
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Properties for rent
Jul 31,2017
Minithumbup
Mary Luff
By: 'R.R'
Jul 31,2017
3 people found
this helpful
I've been a landlord & a tenant with Morna Petrano Property Leasing Both services I can highly recommend. Great staff who with Morna professionally & personaly go the extra mile! Best customer service guaranteed for sure. Thankyou guys. R.R...
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Comment on agent fees
V Good
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Jul 05,2017
Minithumbup
By: 'David Ross'
Jul 05,2017
2 people found
this helpful
I have used Morna and her staff over the last 4 years and never once have I had any reason to question anything they have done. Neither have I had to ask twice for anything to be done. On every occasion they have dealt with my query promptly and professionally. I would recommend Mona and her team without a seconds hesitation...
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Comment on agent fees
Fees are what I expect to pay for a professional service
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Jun 28,2017
Minithumbup
Morna Petrano
By: 'Gibson'
Jun 28,2017
3 people found
this helpful
Morna Petrano & her staff are the best Leading Agents to deal with in Aberdeen. Their professional approach to ought Tracy and full management was excellent. The negative comments on this site was clearly bad tenants as Morna and her great Team would not get tough unless i There was very good reason to. 5 star all the way!...
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Comment on agent fees
Good
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Jun 20,2017
Minithumbdown
Morna Petrano
By: 'Tenant2547'
Jun 20,2017
3 people found
this helpful
I really wish I had read this site before renting through this agency. horrendous experience and I can only echo the comments about nastiness and a complete change once in the property. Morna Petrano as the business owner with her name quite literally over the door was horrendous to deal with - couldn't get a word in edgeways, rude, told lies, shouted at my flatmate when answered my phone instead of me (1.I was in the shower and 2. its my phone so not for her to get angry if its the other tenant...
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Dec 01,2016
Minithumbup
Morna Petrano
By: 'Gibson F'
Dec 01,2016
2 people found
this helpful
Morna Petrano has leased out property in Aberdeen City and thank goodness we found her. The best customer service received and her knowledge of the Aberdeen Property Leasing market was invaluable! Her contacts within the oil Industry and her relocation skills to our new tenants are 5 star! Morna's staff were all on board they were all so nice and very well trained in customer service. Our property would have still been lying empty had we not used this agent.....
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Comment on agent fees
Good and worth every last penny.
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Nov 23,2016
Minithumbup
Morna Petrano
By: 'Fran200'
Nov 23,2016
1 people found
this helpful
Brilliant customer service! from this Agent.would definitely recommend. Knowledgeable and helpful. All staff and Morna so friendly. Very surprised at some of the comments on this site....
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Comment on agent fees
Very good fran200
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Jul 26,2016
Minithumbdown
By: 'Chuckles'
Jul 26,2016
3 people found
this helpful
Customer service very poor. I am a prospective new landlord to this company. My first request for a return phone call from Morna did not take place (after 3 days) so I phoned and explained I was waiting for a return call. I received no explanation or apology from the receptionist. She simply suggested that I call Morna on her mobile phone as she is a very busy person. I stated that as my call hadn't been returned in first place, I expected Morna to return my call rather than me "chasing her...
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Sep 10,2015
Minithumbdown
Morna Petrano
By: 'Disgruntled'
Sep 10,2015
7 people found
this helpful
I used Morna as a landlord, at first impressions she was very nice though not very punctual, I put this down to being a very busy. However it was soon apparent that once we had our feet under the table and the property was being let, she turned nasty. I found that she would never answer calls or emails, she was obnoxious, always right even when totally wrong,and was always speaking over you. When we had an issue regarding OUR apartment she always sided with the tenent, she never looked after ...
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Feb 25,2014
Minithumbdown
By: 'unhappy'
Feb 25,2014
14 people found
this helpful
I used Morna Patrano Leasing as my agent to rent a flat and I have found their service to be a) lazy - expensive items going missing because of a lack of tracking of the ingoing and outgoing inventory b) incompetent - mis management of third party suppliers, we have had to pay for repairs which weren\'t necessary c) poor communication - not kept fully informed of situations...
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Feb 10,2014
Minithumbdown
Morna Petrano
By: 'disappointed'
Feb 10,2014
13 people found
this helpful
I engaged Morna\'s servies for the letting of my one bedroomed property in Aberdeen city centre. On our first meeting she was over half an hour late and when I called her to ask where she was she said she was still in Westhill - her bad organisation should have raised alarm bells. Her management of my property was unsatisfactory. Although continually reminded of my boiler and plumbing insurance, she repeatedly used her own workmen and attempted to charge me. On one occasion the I was advised ...
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What agent could do to change your mind?
The level of service was terrible from start to finish. The agent should start with a review of customer service then look to all aspects of property management to ensure that files are adequately maintained and kept on top of. The agent should also work on their communication skills and level of professionalism.
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Oct 23,2013
Minithumbup
By: 'Careful tenant'
Oct 23,2013
5 people found
this helpful
Have to say I\'m happy with this letting agent as I received my full deposit back. I\'ve had some bad experiences with letting agents in the past who have kept some of my deposit without producing proper evidence. I was careful this time to take lots of pics of the immaculately clean condition I left the flat in. However this agency did an independent outgoing inventory & returned my full deposit back. Fair service would recommend them....
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May 26,2013
Minithumbup
By: 'Meg Christie'
May 26,2013
12 people found
this helpful
I have a portfolio of several properties in Aberdeen and have been dealing with letting agents for more than 20 years. I have found Morna Petrano Leasing to be the best in town so much so I nowI use her company exclusively. I have found her staff efficient and courteous at all times. In fact i would say they have gone the extra mile for me. I am shocked to see the comments of others on this site, when my own experience has been so positive....
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By: Starky
Oct 14, 2013
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So funny that the 3 recent reviews are all 5 stars and done in a matter of days. Looks like someone has asked friends to come on and try and bump up her abysmal rating. ...
May 26,2013
Minithumbup
Morna Petrano
By: 'Karenk'
May 26,2013
10 people found
this helpful
Just stumbled across this website. This company has managed my property for 8 years and it is fair to say that I have been satisfied with the service provided to me. I have had a mixture of tenants, some better than others but Morna Petrano has always kept me in the loop if there have been any issues and has dealt with any problems as well as I could expect. My advice to landlords is to experience other agents in Aberdeen and I think you will return to Morna....
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May 23,2013
Minithumbup
By: 'Happy Students'
May 23,2013
10 people found
this helpful
Thankyou to MORNA PETRANO PROPERTY LEASING for finding us 3 students an HMO property. Very helpful and went out of their way to help us. We are 3 very happy students and a lovely flat. Highly recommend...
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May 08,2013
Minithumbdown
By: 'Tenant'
May 08,2013
15 people found
this helpful
terrible service. flat was dirty, morna was dismissive when i complained. deposit wasn\'t registered, no fire alarms in property, she told me to leave property if i was unhappy, very very aggressive, smug and generally nasty. Having spoken to others in area who describe her as "vile" "horrible" "greedy" etc I would advise anyone, landlord or tenant to steer clear. Awful experience. AVOID AVOID AVOID. there\'s a good reason why she\'s so close to the bottom of all la...
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What agent could do to change your mind?
Resigned. She really was that bad.
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Apr 16,2013
Minithumbdown
By: 'STUDENTK'
Apr 16,2013
13 people found
this helpful
Went to view a property with this company, having previously explained on the phone that there will be 3 of requiring a flat (me my boyfriend of 2 1/2 years and my flatmate), and that we were all students. Once i got the viewing the women (ANN) was not entirely pleased to see me. We went into the flat and she didnt really say anything, unlike most say fee free to look around and ask any questions. The flat was nice, however when i wanted to ask questions she again, just looked at me blankly. I t...
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What agent could do to change your mind?
Explain things over the phone about letting to students, and relationships, rather than wasting my time
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Jan 28,2013
Minithumbdown
Morna Petrano
By: 'Upset'
Jan 28,2013
20 people found
this helpful
My experience was neutral through most of my lease UNTIL I handed in my notice. Two weeks before leaving the place I talked to my landlord an he said people were in to see the place... nobody told me. The day before that Morna called me to ask for the land line, she had no problem leaving a message on my voicemail. When I asked her about the visit and why I wasn\'t told, she denied it at first, then said she did bring people in but only after she couldnt get in touch, Yeah right... She then beca...
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Jan 25,2013
Minithumbup
Morna Petrano
By: 'mattstew'
Jan 25,2013
9 people found
this helpful
Found this site by accident and couldn\'t help but laugh. In all my years of renting properties I have found Morna Petrano to be the best agent I have dealt with. Period....
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Oct 24,2012
Minithumbdown
Morna Petrano
By: 'lexluthor'
Oct 24,2012
22 people found
this helpful
I have dealt with many letting agents over the years. Some good and helpful, some bad, and then there is Morna Petrano. The worst letting agents I have ever encountered. Rude and unhelpful. They persistently lied to me. They are incredibly lazy- every time something needs done, they tell you to sort it out yourself and bring them a receipt for reimbusement. What exactly is the point of these people? Why on earth do landlords keep using them?...
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What agent could do to change your mind?
For some people, there is no hope of redemption.
Attached Files
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Sep 08,2012
Minithumbdown
Morna Petrano
By: 'ragnarok'
Sep 08,2012
32 people found
this helpful
I was relieved doing some research online to find out that the overall experience people have with this agency, and in particular its owner, are less than positive and that a number of locally reported articles support what can only be described as one of the worst experiences. I am currently renting a property which was arranged as a let only by Morna Petrano Property Leasing (MPPL) - notably, most of the properties appear to be let only which is fairly unusual for a leasing agency and in l...
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Jul 28,2012
Minithumbdown
By: 'GED WARD'
Jul 28,2012
36 people found
this helpful
I was recommended to Morna Petrano by friends of hers from Westhill.This is definitely the worst business decision I have ever taken. Reading some of the other reviews of Mornas I completely agree with the accusations being made towards Morna Petrano and her "team". Morna claims to have been in the business for over 25years and has over 300 lettings currently on the market!!! I find it amazing that such a hot headed, rude and downright nasty liar is capapble of running any kind of b...
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What agent could do to change your mind?
Morna Petrano like I said before needs to improve her anger management and start listening to the people who keep her in her brand new Mercedes Benz. I found her a very ignorant person who I will have no further dealings with ever again.I will not recommend her below standard company to anyone I know and thatΒ’Γ’β€šΒ¬Γ’β€žΒ’s a lot of people.
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Jun 16,2012
Minithumbdown
By: 'Sentrano'
Jun 16,2012
24 people found
this helpful
When we first moving to the house, the house is not that clean. There is mould at the window, food debris in the cupboard, a few missing item which was included in the inventori. We already put all the missing item in the inventori. However after we moving out despite spending hours cleaning it, they still charge you for cleaning the property. They will state every single dust that they find and charge you on the item that missing from the inventori originally despite you already put in the miss...
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By: Annoyed!
Aug 01, 2012
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Hello I've read this comment as the exact same thing is happening to me and my housemates currently. Unbelievable communication with Morna today. Rudest phonecall I've ever experienced. Did you get your money back? ...
May 15,2012
Minithumbdown
By: 'Homeguard all the way!'
May 15,2012
26 people found
this helpful
I would advise anyone to stay away from Morna Petrano and her band of many blaggers.Morna has been in the buisness over 20 yrs but really doesnt know it all as she proclaims time and time again.Ive found Morna to be very rude- always talking over you ,not prepared to listen and is certyainly not happy if it isnt it done her way. Morna Petrano leasing has fixed items in my property without clearance or discussion with my money that the tenant has broken and when confronted go right into defens...
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Mar 17,2012
Minithumbdown
Mary Luff
Morna Petrano
By: 'Landlord with Standards'
Mar 17,2012
35 people found
this helpful
Worst lettings agent ever. Rude, underhanded liars. I cannot see how I can be the only landlord to have been treated extremely badly by Morna Petrano Property Leasing - they are so good at being downright nasty, it must surely be the norm. They do not deserve to be trading in the lettings industry, cannot be trusted and are completely dishonest liars. Fail to inform you tenant has been found, provided false info about tenant, failed to obtain inventory, failed to carry out quarterly inspe...
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By: Landlord with Standards
Oct 11, 2012
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MPPL are now licenced members as they have been forced by ARLA to join an ombudsmen scheme or have their membership terminated. They are now a member of an Ombudsmen Scheme. I hope consumers will avoid this sham leasing agent but at least if things do go wrong, they will at least have a form of redress with ARLA etc. To be honest though, the way that company works, they will not keep their licence long. ARLA however appear as useless as MPPL so who knows what benefit , if any, the licensed me ...
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Mary Luff - upload your photo Mary Luff
3 reviews

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Morna Petrano - upload your photo Morna Petrano
12 reviews

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Chantelle Petrano - upload your photo Chantelle Petrano
0 reviews

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