Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback Read full description...Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
Morgan Randall



Properties for Sale
Properties to Rent

“Excellent...”

Feb 07,2019
Minithumbup
By: 'Martin'
Feb 07,2019
0 people found
this helpful
Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues....
read full review
Comment on agent fees
N/
Was this helpful? Yes

“Determined and Delivered...”

Jan 24,2019
Minithumbup
By: 'ARM'
Jan 24,2019
0 people found
this helpful
After a prospective tenant fell by the way Holly took on the task of finding someone. She thought my flat should attract people and set out to prive it....which she did! 5 Stars!...
read full review
Comment on agent fees
In line with the market.
Was this helpful? Yes

“Happy to recommend...”

Dec 10,2018
Minithumbdown
By: 'Tom of Aldgate East'
Dec 10,2018
0 people found
this helpful
I'm a longtime local landlord with a lot of experience of local agents. Elizabeth and her team work very hard. They go that extra mile and are invariably a pleasure to deal with. Most importantly, they have just delivered me two sets of good tenants. ...
read full review
Comment on agent fees
High, and you get locked-in long-term. Not negotiable even when you have several properties.
Was this helpful? Yes

“Beware landlords...”

Nov 30,2018
Minithumbup
By: 'Rushil'
Nov 30,2018
0 people found
this helpful
They found me the worst tenants who ruined my flat and didn't vacate after the tenancy finished and Morgan Randall still demanding fees when they over stayed and didn't pay rent! They forced me take take these tenants as they knew what they are like ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Helpful but shocking bill...”

Nov 20,2018
Minithumbdown
By: 'ACTTYRR'
Nov 20,2018
1 people found
this helpful
We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd ...
read full review
Comment on agent fees
Expensive and some hidden fees
Was this helpful? Yes

“ms...”

Oct 12,2018
Minithumbup
By: 'Diana'
Oct 12,2018
0 people found
this helpful
she is a very professional real estate agent who can answer all my questions regarding all the properties she took me for viewing, and also provides correct information on the renting market. She is a very kind, nice lady, makes me feel like a good ...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“KLAUDIA...”

Oct 12,2018
Minithumbup
By: 'Amrit and Haaris'
Oct 12,2018
0 people found
this helpful
Klaudia was very helpful from the beginning till now. She took her time and listened to our needs and wants and then gave us many options to choose from. Klaudia made us feel comfortable and calm throughout the whole process, and at no point did ...
read full review
Was this helpful? Yes

“Always helpful...”

Oct 12,2018
Minithumbup
By: 'Catarina'
Oct 12,2018
0 people found
this helpful
Since the viewing of the property everyone that we worked with were always very helpful and with any problem that we encounter they were there to help us solve it as smoothly as possible...
read full review
Was this helpful? Yes

“Sharntell is crucial to my property business......”

Jul 13,2018
Minithumbup
By: 'Anthony'
Jul 13,2018
0 people found
this helpful
I've been a landlord with MR for over 8 years. In the early years, my experience with MR's property managers was a bit mixed, because no one seemed to take ownership of my problems - I would get a different person replying every time and they ...
read full review
Was this helpful? Yes

“By far the worst customer service that I've ever come across....”

Jul 12,2018
Minithumbdown
By: 'jake'
Jul 12,2018
0 people found
this helpful
By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut ...
read full review
Was this helpful? Yes

“Great...”

Jul 04,2018
Minithumbup
By: 'GJ'
Jul 04,2018
0 people found
this helpful
Jade was great and really enthusiastic about the place and communicated what the landlord was looking I'm tenants, and knew the area extremely well, and was professional and polite throughout....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“professionalism,genuine, honest,kind,helpful from jade...”

Jun 27,2018
Minithumbup
By: 'Larrissa'
Jun 27,2018
0 people found
this helpful
Jade : Very lovely staff Professionalism Good working spirit Great customer service Kind Respectful to my wishes Very responsive Never disappoint her clients I highly recommend jade best results to receive...
read full review
Comment on agent fees
Honestly the fees are too high especially as I am a first time tenant
Was this helpful? Yes

“Very helpful...”

May 30,2018
Minithumbup
By: 'Georgeta'
May 30,2018
0 people found
this helpful
Every time I contacted Samuel regarding the problems that I had with the property he manages, he was really helpful, polite and always going the extra mile to make sure everything is being solved swiftly. Thank you Samuel!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Review...”

May 04,2018
Minithumbup
By: 'Simply Winch'
May 04,2018
1 people found
this helpful
Sharntell has been a great Property Manager when we have an issue with our flat she actions the repair really quickly which is amazing, her customer service skills is really great and I would be happy to recommend Sharntell....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Horrible service...”

Apr 30,2018
Minithumbdown
By: 'Morgan Randall tenant'
Apr 30,2018
2 people found
this helpful
I have been with this agent for over an year and they have the worst property service. Though the property is premium managed, none of the repairs of maintenance happen in time. I'm tired of making complaints and even escalating it. They have a useless ...
read full review
Comment on agent fees
I think its average
Was this helpful? Yes
By: Stesang
Jul 22, 2018
View all comments (1)
Morgan Randall seems like professional and friendly until they sell you the flat. Don't believe to the 5 star reviews: they ask the tenants to write the review before knowing well what they took. They aggressively push you to sign a contract without giving you proper information and then they just start to collect the rent and eventually to send to you threatening letters asking more money to pay, just because they wrong to read dates and payments. In my experience with them, I didn't find the f ...

“Property management review...”

Apr 26,2018
Minithumbup
By: 'LondonLandlady'
Apr 26,2018
0 people found
this helpful
Sharntell has been managing my property for over a year. She is very polite, Extremely helpful and has a positive can do attitude. Despite many challenges and being very busy she is always willing to help. I have had many property managers since 2010 with Morgan ...
read full review
Comment on agent fees
Agents fees are a little on the high side but the service is good.
Was this helpful? Yes

“Be careful and stay away from this estate agent, unless ......”

Feb 28,2018
Minithumbdown
By: 'Potential buyer'
Feb 28,2018
1 people found
this helpful
Be careful and stay away from this estate agent, unless you want to get harassed. After booked one viewing with them, there were endless phone calls, text message, emails from multiple different numbers. I had to ask them several times to delete my info from ...
read full review
Was this helpful? Yes

“Although we did not get our property with this agent ......”

Feb 08,2018
Minithumbup
By: 'Ali'
Feb 08,2018
0 people found
this helpful
Although we did not get our property with this agent however Elise was very professional and her attitude was wonderful. Elise has been fantastic throughout the process of our house search. All the property we viewed were worth seeing. She was available and answered to ...
read full review
Was this helpful? Yes

“Ever since I started to talk to Elizabeth about the ......”

Oct 06,2017
Minithumbup
By: 'Perla'
Oct 06,2017
0 people found
this helpful
Ever since I started to talk to Elizabeth about the posibilities to rent a 3bedroom flat she showed a lot of interest and in a few hours she arrange a viewing of a flat that we really liked . I would definitely recommend her to be ...
read full review
Was this helpful? Yes

“Elizabeth has been fantastic throughout the process of my move ......”

Sep 21,2017
Minithumbup
By: 'S.Mahmood'
Sep 21,2017
1 people found
this helpful
Elizabeth has been fantastic throughout the process of my move to London. She has gone above and beyond to get everything organised in securing my apartment in a timely manner and has made the relocation a whole lot easier. She ensured all my queries were ...
read full review
Was this helpful? Yes

“Elizabeth was very helpful, showed me a great apartment and ......”

Aug 04,2017
Minithumbup
By: 'Guy'
Aug 04,2017
0 people found
this helpful
Elizabeth was very helpful, showed me a great apartment and told me truth's about pending developments around the apartment I've rented....
read full review
Comment on agent fees
The fees seem a lot but not being from Canary Wharf myself these are probably apt for the area.
Was this helpful? Yes

“Marissa from Balham branch has shown such commitment and determination ......”

Jul 27,2017
Minithumbup
By: 'Patricia A'
Jul 27,2017
1 people found
this helpful
Marissa from Balham branch has shown such commitment and determination to ensure we have a positive result with our sale. She has worked above and beyond always keeping us informed and updated every step of the way as we've had a few obstacles along the ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Elizabeth was fairly thorough with her research on the requirements ......”

Jul 18,2017
Minithumbup
By: 'Aghi'
Jul 18,2017
0 people found
this helpful
Elizabeth was fairly thorough with her research on the requirements we had for the property. All the properties we saw were worth seeing. She didn't waste our time and immediately understood our needs. She seemed well versed with the area,showed us around which helped ...
read full review
Was this helpful? Yes

“The first thing you notice about Elizabeth Marshall is her ......”

Jul 07,2017
Minithumbup
By: 'Dennis'
Jul 07,2017
0 people found
this helpful
The first thing you notice about Elizabeth Marshall is her conscientious diligence. From the start, she engaged without being too intrusive. Being serviced by Elizabeth was indeed a study in efficiency....
read full review
Comment on agent fees
Neutral
Was this helpful? Yes

“Actually its where to begin thats awkward. Elizabeth was extremely ......”

Jun 30,2017
Minithumbup
By: 'Nigel'
Jun 30,2017
0 people found
this helpful
Actually its where to begin thats awkward. Elizabeth was extremely tenacious from the moment we started negotiating right until the tenant was was satisfactorily installed. Shes a real go getter and must be a great asset to the company. I liked the way she made ...
read full review
Was this helpful? Yes

“Elizabeth was very kind and explained everything very clearly! She ......”

Jun 29,2017
Minithumbup
By: 'EG'
Jun 29,2017
0 people found
this helpful
Elizabeth was very kind and explained everything very clearly! She didn't push and gave time to provide the required documents. Very professional and her attitude has been wonderful. She has been available and answered to questions i had in very short time. If I was ...
read full review
Comment on agent fees
Enthusiastic, empathic agent, positive , friendly
Was this helpful? Yes

“Elizabeth was a huge help in my finding a new ......”

Jun 28,2017
Minithumbup
By: 'NickT'
Jun 28,2017
1 people found
this helpful
Elizabeth was a huge help in my finding a new flat in Canary Wharf. Great knowledge of different areas and steered me towards a perfect location with great gym benefits. That no one else suggested. Keener and more helpful than anyone else I spoke to....
read full review
Comment on agent fees
lower fees than some of the other agents
Was this helpful? Yes

“I am a seller of a flat that had an ......”

Apr 03,2017
Minithumbup
By: 'Liberty Blackburn'
Apr 03,2017
1 people found
this helpful
I am a seller of a flat that had an awkward tenenant in it. Marrissa was competing with two other estate agents and was the clear winner with her commitment and attention to detail and sheer determination balanced with a diplomacy that had enabled us ...
read full review
Was this helpful? Yes

“Marissa Tavernier at Morgan Randall in Balham is a rare ......”

Mar 30,2017
Minithumbup
By: 'Benjamin Plackett'
Mar 30,2017
1 people found
this helpful
Marissa Tavernier at Morgan Randall in Balham is a rare find; responsive, not pushy, professional and yet friendly. She's the kind of estate agent you call with a bunch of questions and she'll have all the answers. In short; she's on it. I was so ...
read full review
Comment on agent fees
I can't comment about the fees because I'm buying, not selling.
Was this helpful? Yes

“Marissa has been brilliant and her attitude compared to many ......”

Mar 30,2017
Minithumbup
By: 'Imogen Salmon'
Mar 30,2017
2 people found
this helpful
Marissa has been brilliant and her attitude compared to many agents I can across for my search, has been wonderful. She's very responsive with excellent communication. She's not pushy, but came across as very professional and very friendly (in a good way). She always aimed ...
read full review
Was this helpful? Yes

TPOS NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 20 322 60 16 1 31 1 43 19

Fees

No fees set.

Complaints Procedure

No procedure available.

Balham
112-114a Balham High Road, London SW12 9AA
(146)
Canary Wharf
Discovery Dock East, South Quay Square, London E14 9SH
(327)
Islington
1-1A Camden Walk, London N1 8DY
(0)
show all branches (5)
London
64 Great Eastern Street, London EC2A 3QR
(63)
Shoreditch
21 Commercial Street, London E1 6NE
(5)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home