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Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback Read full description...Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
 
Website not available Properties for sale
Properties for rent
Aug 04,2017
Minithumbup
Elizabeth Marshall
By: 'Guy'
Aug 04,2017
0 people found
this helpful
Elizabeth was very helpful, showed me a great apartment and told me truth's about pending developments around the apartment I've rented....
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Comment on agent fees
The fees seem a lot but not being from Canary Wharf myself these are probably apt for the area.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Marissa Tavernier
By: 'Patricia A'
Jul 27,2017
0 people found
this helpful
Marissa from Balham branch has shown such commitment and determination to ensure we have a positive result with our sale. She has worked above and beyond always keeping us informed and updated every step of the way as we've had a few obstacles along the way. She has been professional not to mention friendly and understanding. Thank you so much!...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 18,2017
Minithumbup
Elizabeth Marshall
By: 'Aghi'
Jul 18,2017
0 people found
this helpful
Elizabeth was fairly thorough with her research on the requirements we had for the property. All the properties we saw were worth seeing. She didn't waste our time and immediately understood our needs. She seemed well versed with the area,showed us around which helped us in deciding. We would definitely recommend her to our friends. She is a keeper. Keep up the good work....
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Was this helpful? Yes
Jul 07,2017
Minithumbup
Elizabeth Marshall
By: 'Dennis'
Jul 07,2017
0 people found
this helpful
The first thing you notice about Elizabeth Marshall is her conscientious diligence. From the start, she engaged without being too intrusive. Being serviced by Elizabeth was indeed a study in efficiency....
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Comment on agent fees
Neutral
Was this helpful? Yes
Jun 30,2017
Minithumbup
Elizabeth Marshall
By: 'Nigel'
Jun 30,2017
0 people found
this helpful
Actually its where to begin thats awkward. Elizabeth was extremely tenacious from the moment we started negotiating right until the tenant was was satisfactorily installed. Shes a real go getter and must be a great asset to the company. I liked the way she made things happen, enlisted her colleagues help when needed and was always present and responsive. I could go on. Just wanted to say many thanks once again both to her and all of the team...
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Elizabeth Marshall
By: 'EG'
Jun 29,2017
0 people found
this helpful
Elizabeth was very kind and explained everything very clearly! She didn't push and gave time to provide the required documents. Very professional and her attitude has been wonderful. She has been available and answered to questions i had in very short time. If I was again to search for a House I would contact her and also I would recommend to other people. I have met so far about 10 agents and I would say she has been the best....
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Comment on agent fees
Enthusiastic, empathic agent, positive , friendly
Was this helpful? Yes
Jun 28,2017
Minithumbup
Elizabeth Marshall
By: 'NickT'
Jun 28,2017
0 people found
this helpful
Elizabeth was a huge help in my finding a new flat in Canary Wharf. Great knowledge of different areas and steered me towards a perfect location with great gym benefits. That no one else suggested. Keener and more helpful than anyone else I spoke to....
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Comment on agent fees
lower fees than some of the other agents
Was this helpful? Yes
Apr 03,2017
Minithumbup
Marissa Tavernier
By: 'Liberty Blackburn'
Apr 03,2017
1 people found
this helpful
I am a seller of a flat that had an awkward tenenant in it. Marrissa was competing with two other estate agents and was the clear winner with her commitment and attention to detail and sheer determination balanced with a diplomacy that had enabled us to have a buyer. Other agents had given up but she kept on going and even managed to make me laugh when at times I wanted to pull out my hair. She is a total asset to the company and anyone buying or selling, even the tricky ones....
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Was this helpful? Yes
Mar 30,2017
Minithumbup
Marissa Tavernier
By: 'Benjamin Plackett'
Mar 30,2017
0 people found
this helpful
Marissa Tavernier at Morgan Randall in Balham is a rare find; responsive, not pushy, professional and yet friendly. She's the kind of estate agent you call with a bunch of questions and she'll have all the answers. In short; she's on it. I was so pleased to be able to find my house with her instead of another agent because I felt she took the time to genuinely care about my house hunt . I can't recommend her enough....
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Comment on agent fees
I can't comment about the fees because I'm buying, not selling.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Marissa Tavernier
By: 'Imogen Salmon'
Mar 30,2017
0 people found
this helpful
Marissa has been brilliant and her attitude compared to many agents I can across for my search, has been wonderful. She's very responsive with excellent communication. She's not pushy, but came across as very professional and very friendly (in a good way). She always aimed to answer my questions and if she didn't know the answer, she was very swift to find out. On arriving at the flat, Marissa's professional and friendly outlook was noted by myself and my parents - she was by far the nicest a...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Matthew shaw
By: 'Leigh'
Mar 20,2017
0 people found
this helpful
Matthew was excellent from the outset, enthusiastic, positive and went the extra mile to make sure we got exactley what we wanted where others had failed. We would recommend Morgan Randall and particularly Matthew Shaw....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
Challon Smith
By: 'Len'
Mar 14,2017
2 people found
this helpful
Challon was friendly and helpful at first but his tone soon changed when I refused to put in offer for a flat I was unsure about. He kept ringing to get me to change my mind. He seemed upset at time & effort he spent on me and wouldn't take no for answer. Rather menacing tone in the end. Steer clear of these charlaton agents....
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Comment on agent fees
High compared to other agents.
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By: 'Dan'
Feb 08,2017
1 people found
this helpful
Do not make any enquire with them. The call centre will call you non stop. I'm not able to answer to my phone during working hours and they are keep calling couple of times every day. I have 47 miss call's from them....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Ity Chadha bhasin'
Nov 28,2016
1 people found
this helpful
It was great to know about Morgan Randall after i got a couple of viewings with the staff member Mailen Anderson, who has been helpful throughout my house hunting deal. She came across to me as a very warm n cordial person in knowing and understanding exactly what kind of a property one is looking for. She is an empathetic agent to deal with. Morgan Randall otherwise have been in constant touch and closely understands one's exact need of a right house. Thank you Mailen.!!...
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Was this helpful? Yes
Nov 04,2016
Minithumbup
Luke Evemy
By: 'Balham property hunter? Choose MR and ask for Luke'
Nov 04,2016
0 people found
this helpful
After a bad experience with jacksons estate agents, we walked into Morgan Randall in Balham and were assigned Luke Evemy to help us with our property hunt. The whole experience was impressive- he sat with us and took detailed notes of what we were looking for. He then took us immediately to see a property in the local area- although it was slightly out of our price range. It was spot on. Luke was professional and honest with us and stayed in regular contact. He also informed us that there would ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
Matthew shaw
By: 'C Horgan'
Nov 01,2016
0 people found
this helpful
Matthew is very knowledgeable regarding different areas and available inventory and has been very helpful in matching our needs with the various options. He has been responsive and a pleasure to work with....
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Matthew shaw
By: 'west india quay clients'
Nov 01,2016
0 people found
this helpful
We were lucky enough to gain the assistance of Matthew Shaw in the final decision for our property move. His patience; friendly attitude; and professional advice were exemplary - he is to be commended for performing miracles. Our descriptions of requirement, and prevailing time restraints were indeed a hefty order for him and he resulted with magic results - seemingly unflnched by our haste and demands. Kudos to you Matty! We have you to thank for the resulting success we had in ticking all ...
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Comment on agent fees
Expected - reasonable.
Was this helpful? Yes
Oct 19,2016
Minithumbup
Matthew shaw
By: 'li'
Oct 19,2016
0 people found
this helpful
it was my first time to find a property in the uk. you know, as a for a foreigner, it is hard to find a good company ,a good guy to help you find the right one, but matthew did. he take care me as a brother. every thing (including the location, the bill, the charge, the furniture and Γ‚Ε’the discount!!) he thought covered for me. the most special thing is he paying so much attention and patience to explain every details until i understand the correct maining! it not easy for a company! a...
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Was this helpful? Yes
Sep 23,2016
Minithumbup
Matthew Mould
By: 'Stephanie'
Sep 23,2016
0 people found
this helpful
Matthew was a great help during the rental process. There were some administration delays with documents coming through, but nothing that Matthew didn't resolve for us. He arranged for the requested refurbishments of the new property and was generally very good at liaising with the landlord. We were able to leave some belongings at our new rental property in advance thanks to him, which was extremely helpful. Thanks for all your help....
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Was this helpful? Yes
Jul 28,2016
Minithumbup
Elizabeth Marshall
By: 'Della Chivers'
Jul 28,2016
0 people found
this helpful
Elizabeth was so obliging from my first contact with her. Elizabeth listened to what I was looking for and spent time finding properties that met my criteria. I viewed 2 properties with her one Saturday afternoon and then a final one the following Wednesday afternoon that ticked all of my boxes. I made an offer there and then. Elizabeth dealt with every part of the transaction so professionally and kept me up to date until the contract was signed. Elizabeth was by far the best agent I had dealt ...
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Comment on agent fees
The fee's are the fee's, no-one likes to pay fees but it is all part of the process, we all know we have to pay them and I am sure that everyone moans about paying them.
Was this helpful? Yes
Jul 28,2016
Minithumbup
Elizabeth Marshall
By: 'Pmahxxx'
Jul 28,2016
1 people found
this helpful
Having lived and moved several times in London, I have had my fair share of dealings with lettings agents, but have to say without a doubt Lizzie is by far the best one I have delt with. Lizzie is super professional and organised. A series of viewings were set up quickly and Lizzie ensured that diaries aligned, to make best use of her and my time. Having seen other agents in the morning, who were rookies compared to Lizzie and MR, Lizzie knew what I wanted and took me to several nice properties,...
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Comment on agent fees
Quite high, but it's London and its 2016. MR deal with high spec properties, so I expect it to be representative of this and the service you get. I was happy to pay them as most serious tenants are.
Was this helpful? Yes
Apr 08,2016
Minithumbup
nathan wilson
By: 'Ignatius Postma'
Apr 08,2016
0 people found
this helpful
Nathan was dinamic friendly and super efficient. He was meticulous with his timing and managed to organise 4 viewings in one day. He is hard working and even responded to requests after hours and on weekends. I am very happy we have met this young man and would recommend his services to anyone. We are very happy in our new abode....
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Comment on agent fees
Fees were standard but worth it for the service
Was this helpful? Yes
Apr 01,2016
Minithumbdown
Ashley Chisholm
By: 'Advocate General'
Apr 01,2016
3 people found
this helpful
In my 30 years of professional business and legal practice, I have encountered a pretty wide variety of unsavory and unscrupulous characters, however, frankly I have never had the vile displeasure of dealing with such scum! He was rude, obnoxious, condescending and worst of all, totally clueless but proud of his vacuous ignorance! Needless to say, I shall be pursuing this matter in court on behalf of my clients (an old age pensioner about to have hip replacement surgery and his hardworking indus...
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Comment on agent fees
Fees were undeservedly HIGH!
Was this helpful? Yes
Feb 26,2016
Minithumbup
Elizabeth Marshall
By: 'Abundant'
Feb 26,2016
0 people found
this helpful
Lizzie has tried to be very helpful, she's very hard working and diligent. Unfortunately the company hasn't got a great selection of properties that suit me but she has done her very best to accommodate for my high maintenance. I hope her efforts are recognised within the firm, she is certainly a great asset to the company....
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Comment on agent fees
I haven't seen much positive feedback on this issue if I'm honest.
Was this helpful? Yes
Nov 19,2015
Minithumbdown
Ashley Chisholm
Paul Read
By: 'CS'
Nov 19,2015
3 people found
this helpful
Very dangerous people, keep away from them at all costs. These agents bring disrepute to the industry. They employ tactics such as hounding you, pressurising you to sign terms and conditions without you having read them, fabricating truths to suit their purpose. That awful Paul read thinks its ok to shout at people down the phone too. Thankfully I followed my gut instinct and did not part with any money but they would have gladly taken (*) from me had they been given a chance. Do not give them...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 05,2015
Minithumbdown
Ashley Chisholm
By: 'V'
Nov 05,2015
4 people found
this helpful
These people are not estate agents their crooks, anyone reading the poor reviews can see they are of the practice of taking money from people. I viewed a property and was subject to extreme high pressure sales tactics, i took the property and was told by the agent if i failed the credit check i would receive my holding deposit back, which is the law. I was told to sign a form and pay £400 which i thought was the holding deposit, no a day later without notifying me they took another &poun...
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Was this helpful? Yes
Oct 28,2015
Minithumbdown
Garry Bullock
By: 'Lewis'
Oct 28,2015
7 people found
this helpful
Rude, unhelpful, terrible customer service. we moved out in august and still haven't got our deposits back (paid £1050, apparently getting £700 back) no explanation of why it has taken so long or why there has been so much taken off. disgusted with how they have treated us. DON'T USE MORGAN RANDALL IF YOU WANT YOUR DEPOSITS BACK. Whilst living there we had a few problems with plumbing etc. told them about it and took them a month to do anything about it (we had no shower and only ...
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Was this helpful? Yes
Aug 20,2015
Minithumbdown
By: 'Sam'
Aug 20,2015
4 people found
this helpful
I really dont know where to start, Awful company and awful staff, not only they charge much more than the rest for their "administration" fees, but they provide a very bad, delayed customer service, that's if you are one of those lucky people to hear back from them. Every time I had a problem with the flat, including emergency ones, they never ever deal with it in a timely manner, you name it, from getting a parking ticket for the the car park I rented from them and they never sent ...
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Was this helpful? Yes
Aug 05,2015
Minithumbdown
Douglas Mettle
By: 'Andreza Barbosa'
Aug 05,2015
3 people found
this helpful
Tenants should avoid this estate agent. It has been four months since I have moved out of the property and they do not release the deposit, despite there is no dilapidation or any other reason for any discount to the deposit. Every week they say they will sort out by Friday, or next Monday, and I finally will have to take legal action to get the deposit back....
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What agent could do to change your mind?
Return the deposit.
Attached Files
Was this helpful? Yes
Jun 25,2015
Minithumbup
nathan wilson
By: 'w miao'
Jun 25,2015
0 people found
this helpful
I was so lucky meet Mr. Nathan Wilson which work in Morgan Randall estate agent to help me to find flat in canary wharf area. He is a polite responsible gantlman. His patience is unbelievable. Because my wife is a fussy person. We looked many flat was not match her point. Mr. Nathan Wilson was one by one to show me and explan it. He try hardest to find best place for us. we are appreciated for everything he done for us. finally we find one as our dreaming home. so I have to said thanks morgan ra...
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Was this helpful? Yes

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Balham
112-114a Balham High Road, London SW12 9AA
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Canary Wharf
Discovery Dock East, South Quay Square, London E14 9SH
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1-1A Camden Walk, London N1 8DY
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