Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback Read full description...Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
Morgan Randall



Properties for Sale
Properties to Rent

“Yesterday we met to Grace from the Canary Wha......”

Jun 20,2019
Minithumbdown
By: 'Szandra Suveg'
Jun 20,2019
0 people found
this helpful
Yesterday we met to Grace from the Canary Wharf Branch and she showed us 2 flats. She was extremely friendly, very helpful, full of energy and enthusiasm. This was the best experience we had so far with an agent, as she was very fast- I just ...
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“Julia - amazing customer service!!...”

Jun 11,2019
Minithumbup
By: 'Natalie'
Jun 11,2019
0 people found
this helpful
Julia was so helpful and provided plenty of information. She was thorough, efficient and switched on! Highly recommend to anyone...
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“Professional at its best ....”

Jun 11,2019
Minithumbup
By: 'Michael'
Jun 11,2019
0 people found
this helpful
Thank you Julia for working so hard in getting us the best possible pent floor on the market , after a few viewing you understood exactly what we wanted and made it happen on the 3rd attempt. You have been so helpful from the on set ...
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Comment on agent fees
Fair .
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“Great Service...”

Jun 11,2019
Minithumbup
By: 'Neil'
Jun 11,2019
0 people found
this helpful
Julia has been responsive and thorough during my property search. A 5 star service! I would recommend asking for her directly....
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Comment on agent fees
N/A
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“AMAZING JULIA...”

Apr 30,2019
Minithumbup
By: 'Giada'
Apr 30,2019
0 people found
this helpful
Julia has been a very help for find our flat, she was very kind and helpful.!!!! we are really grateful!!!!!...
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“Dedicated and helpful...”

Apr 12,2019
Minithumbup
By: 'Xavier Herrera'
Apr 12,2019
0 people found
this helpful
I live overseas and Ms. Purswani has been extremely helpful and dedicated in managing my flat and sorting out all the issues that arise from living in a flat in London. She has been essential in maintaining a good relationship between me and my tenants, ...
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Comment on agent fees
I consider the fees to be reasonable based on the amount of work that is required to manage my flat appropriately.
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“Highly Responsive and Efficient...”

Mar 30,2019
Minithumbup
By: 'Sambuddha'
Mar 30,2019
0 people found
this helpful
Sharntell is professional, proactive and a solution provider. So far, All my issues have been resolved by her in a timelyand efficient manner. Please keep up the great work....
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“Responsive and Persistent...”

Mar 13,2019
Minithumbup
By: 'Neal Landlord'
Mar 13,2019
0 people found
this helpful
When the tenant started to get into arrears, Shruthi persistently followed up over a number of months to keep payments being made and to finally eliminate the arrears. I was impressed that Shruthi kept with the issue until it was resolved, engaging firmly with the ...
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“My thoughts....”

Mar 13,2019
Minithumbup
By: 'Sos man'
Mar 13,2019
0 people found
this helpful
I find the lettings management team are outstanding. Very keen to help. Very welcoming on arrival. Shruti Purswani is always on point. Very knowledgable on all aspect of her job. An absolute joy. I would recommend her to anyone....
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Comment on agent fees
No comment
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“Thank you Sharntell...”

Mar 12,2019
Minithumbup
By: 'Yasmeen Sheikh'
Mar 12,2019
0 people found
this helpful
I have been a tenant with Morgan Randall for three years and they are very professional team. I would like to mention Sharntell Edwards here, she has been our property manager and a great help every time we called her for an issue with our ...
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Comment on agent fees
She had great customer service skills.
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“Shruthi , an exceptional property manager ....”

Mar 12,2019
Minithumbup
By: 'Azim'
Mar 12,2019
0 people found
this helpful
In my dealings with Shruthi , she's been exceptionally diligent and her knowledge of the law was very reassuring. The service she provides is absolutely fantastic. She's only a phone call away and resolves issues immediately. I have been with MR for a good few years ...
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Comment on agent fees
Good
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“Great!...”

Feb 22,2019
Minithumbup
By: 'MillieF'
Feb 22,2019
0 people found
this helpful
Julia was incredibly helpful in our search for a flat. She is there to answer all questions at every hour!...
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“Excellent...”

Feb 07,2019
Minithumbup
By: 'Martin'
Feb 07,2019
0 people found
this helpful
Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues....
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Comment on agent fees
N/
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By: lixia
Mar 08, 2019
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Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues. ...

“Determined and Delivered...”

Jan 24,2019
Minithumbup
By: 'ARM'
Jan 24,2019
0 people found
this helpful
After a prospective tenant fell by the way Holly took on the task of finding someone. She thought my flat should attract people and set out to prive it....which she did! 5 Stars!...
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Comment on agent fees
In line with the market.
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“Happy to recommend...”

Dec 10,2018
Minithumbdown
By: 'Tom of Aldgate East'
Dec 10,2018
0 people found
this helpful
I'm a longtime local landlord with a lot of experience of local agents. Elizabeth and her team work very hard. They go that extra mile and are invariably a pleasure to deal with. Most importantly, they have just delivered me two sets of good tenants. ...
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Comment on agent fees
High, and you get locked-in long-term. Not negotiable even when you have several properties.
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“Beware landlords...”

Nov 30,2018
Minithumbup
By: 'Rushil'
Nov 30,2018
0 people found
this helpful
They found me the worst tenants who ruined my flat and didn't vacate after the tenancy finished and Morgan Randall still demanding fees when they over stayed and didn't pay rent! They forced me take take these tenants as they knew what they are like ...
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Comment on agent fees
Bad
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“Helpful but shocking bill...”

Nov 20,2018
Minithumbdown
By: 'ACTTYRR'
Nov 20,2018
1 people found
this helpful
We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd ...
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Comment on agent fees
Expensive and some hidden fees
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“ms...”

Oct 12,2018
Minithumbup
By: 'Diana'
Oct 12,2018
0 people found
this helpful
she is a very professional real estate agent who can answer all my questions regarding all the properties she took me for viewing, and also provides correct information on the renting market. She is a very kind, nice lady, makes me feel like a good ...
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Comment on agent fees
reasonable
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“KLAUDIA...”

Oct 12,2018
Minithumbup
By: 'Amrit and Haaris'
Oct 12,2018
0 people found
this helpful
Klaudia was very helpful from the beginning till now. She took her time and listened to our needs and wants and then gave us many options to choose from. Klaudia made us feel comfortable and calm throughout the whole process, and at no point did ...
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“Always helpful...”

Oct 12,2018
Minithumbup
By: 'Catarina'
Oct 12,2018
0 people found
this helpful
Since the viewing of the property everyone that we worked with were always very helpful and with any problem that we encounter they were there to help us solve it as smoothly as possible...
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“Sharntell is crucial to my property business......”

Jul 13,2018
Minithumbup
By: 'Anthony'
Jul 13,2018
0 people found
this helpful
I've been a landlord with MR for over 8 years. In the early years, my experience with MR's property managers was a bit mixed, because no one seemed to take ownership of my problems - I would get a different person replying every time and they ...
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“By far the worst customer service that I've ever come across....”

Jul 12,2018
Minithumbdown
By: 'jake'
Jul 12,2018
0 people found
this helpful
By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut ...
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“Great...”

Jul 04,2018
Minithumbup
By: 'GJ'
Jul 04,2018
0 people found
this helpful
Jade was great and really enthusiastic about the place and communicated what the landlord was looking I'm tenants, and knew the area extremely well, and was professional and polite throughout....
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Comment on agent fees
Good
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“professionalism,genuine, honest,kind,helpful from jade...”

Jun 27,2018
Minithumbup
By: 'Larrissa'
Jun 27,2018
0 people found
this helpful
Jade : Very lovely staff Professionalism Good working spirit Great customer service Kind Respectful to my wishes Very responsive Never disappoint her clients I highly recommend jade best results to receive...
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Comment on agent fees
Honestly the fees are too high especially as I am a first time tenant
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“Very helpful...”

May 30,2018
Minithumbup
By: 'Georgeta'
May 30,2018
0 people found
this helpful
Every time I contacted Samuel regarding the problems that I had with the property he manages, he was really helpful, polite and always going the extra mile to make sure everything is being solved swiftly. Thank you Samuel!...
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Comment on agent fees
Good
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“Review...”

May 04,2018
Minithumbup
By: 'Simply Winch'
May 04,2018
1 people found
this helpful
Sharntell has been a great Property Manager when we have an issue with our flat she actions the repair really quickly which is amazing, her customer service skills is really great and I would be happy to recommend Sharntell....
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Comment on agent fees
Good
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“Horrible service...”

Apr 30,2018
Minithumbdown
By: 'Morgan Randall tenant'
Apr 30,2018
3 people found
this helpful
I have been with this agent for over an year and they have the worst property service. Though the property is premium managed, none of the repairs of maintenance happen in time. I'm tired of making complaints and even escalating it. They have a useless ...
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Comment on agent fees
I think its average
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By: Stesang
Jul 22, 2018
View all comments (1)
Morgan Randall seems like professional and friendly until they sell you the flat. Don't believe to the 5 star reviews: they ask the tenants to write the review before knowing well what they took. They aggressively push you to sign a contract without giving you proper information and then they just start to collect the rent and eventually to send to you threatening letters asking more money to pay, just because they wrong to read dates and payments. In my experience with them, I didn't find the f ...

“Property management review...”

Apr 26,2018
Minithumbup
By: 'LondonLandlady'
Apr 26,2018
0 people found
this helpful
Sharntell has been managing my property for over a year. She is very polite, Extremely helpful and has a positive can do attitude. Despite many challenges and being very busy she is always willing to help. I have had many property managers since 2010 with Morgan ...
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Comment on agent fees
Agents fees are a little on the high side but the service is good.
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“Be careful and stay away from this estate agent, unless ......”

Feb 28,2018
Minithumbdown
By: 'Potential buyer'
Feb 28,2018
1 people found
this helpful
Be careful and stay away from this estate agent, unless you want to get harassed. After booked one viewing with them, there were endless phone calls, text message, emails from multiple different numbers. I had to ask them several times to delete my info from ...
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“Although we did not get our property with this agent ......”

Feb 08,2018
Minithumbup
By: 'Ali'
Feb 08,2018
0 people found
this helpful
Although we did not get our property with this agent however Elise was very professional and her attitude was wonderful. Elise has been fantastic throughout the process of our house search. All the property we viewed were worth seeing. She was available and answered to ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 20 329 61 16 1 31 1 42 19
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure available.

Awards won by Morgan Randall

Individual Branch Awards


Balham
112-114a Balham High Road, London SW12 9AA
(146)
Canary Wharf
Unit 2, Discovery Dock East, South Quay Square, London E14 9SH
(334)
Islington
1 Camden Walk, London N1 8DY
(0)
show all branches (5)
London
64 Great Eastern Street, London EC2A 3QR
(63)
Shoreditch
21 Commercial Street, London E1 6NE
(9)


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