Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback Read full description...Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
Morgan Randall

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Properties for Sale
Properties to Rent

“ Very helpful... ”

May 30,2018
Minithumbup
By: 'Georgeta'
May 30,2018
0 people found
this helpful
Every time I contacted Samuel regarding the problems that I had with the property he manages, he was really helpful, polite and always going the extra mile to make sure everything is being solved swiftly. Thank you Samuel!...
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Comment on agent fees
Good
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“ Review... ”

May 04,2018
Minithumbup
By: 'Simply Winch'
May 04,2018
1 people found
this helpful
Sharntell has been a great Property Manager when we have an issue with our flat she actions the repair really quickly which is amazing, her customer service skills is really great and I would be happy to recommend Sharntell....
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Comment on agent fees
Good
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“ Horrible service... ”

Apr 30,2018
Minithumbdown
By: 'Morgan Randall tenant'
Apr 30,2018
0 people found
this helpful
I have been with this agent for over an year and they have the worst property service. Though the property is premium managed, none of the repairs of maintenance happen in time. I'm tired of making complaints and even escalating it. They have a ...
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Comment on agent fees
I think its average
Was this helpful? Yes

“ Property management review... ”

Apr 26,2018
Minithumbup
By: 'LondonLandlady'
Apr 26,2018
0 people found
this helpful
Sharntell has been managing my property for over a year. She is very polite, Extremely helpful and has a positive can do attitude. Despite many challenges and being very busy she is always willing to help. I have had many property managers since 2010 with Morgan ...
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Comment on agent fees
Agents fees are a little on the high side but the service is good.
Was this helpful? Yes
Feb 28,2018
Minithumbdown
By: 'Potential buyer'
Feb 28,2018
0 people found
this helpful
Be careful and stay away from this estate agent, unless you want to get harassed. After booked one viewing with them, there were endless phone calls, text message, emails from multiple different numbers. I had to ask them several times to delete my info from ...
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Was this helpful? Yes
Feb 08,2018
Minithumbup
By: 'Ali'
Feb 08,2018
0 people found
this helpful
Although we did not get our property with this agent however Elise was very professional and her attitude was wonderful. Elise has been fantastic throughout the process of our house search. All the property we viewed were worth seeing. She was available and answered to ...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'Perla'
Oct 06,2017
0 people found
this helpful
Ever since I started to talk to Elizabeth about the posibilities to rent a 3bedroom flat she showed a lot of interest and in a few hours she arrange a viewing of a flat that we really liked . I would definitely recommend her to be ...
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Sep 21,2017
Minithumbup
By: 'S.Mahmood'
Sep 21,2017
1 people found
this helpful
Elizabeth has been fantastic throughout the process of my move to London. She has gone above and beyond to get everything organised in securing my apartment in a timely manner and has made the relocation a whole lot easier. She ensured all my queries were ...
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Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Guy'
Aug 04,2017
0 people found
this helpful
Elizabeth was very helpful, showed me a great apartment and told me truth's about pending developments around the apartment I've rented....
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Comment on agent fees
The fees seem a lot but not being from Canary Wharf myself these are probably apt for the area.
Was this helpful? Yes
Jul 27,2017
Minithumbup
By: 'Patricia A'
Jul 27,2017
0 people found
this helpful
Marissa from Balham branch has shown such commitment and determination to ensure we have a positive result with our sale. She has worked above and beyond always keeping us informed and updated every step of the way as we've had a few obstacles along the ...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 18,2017
Minithumbup
By: 'Aghi'
Jul 18,2017
0 people found
this helpful
Elizabeth was fairly thorough with her research on the requirements we had for the property. All the properties we saw were worth seeing. She didn't waste our time and immediately understood our needs. She seemed well versed with the area,showed us around which helped ...
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Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'Dennis'
Jul 07,2017
0 people found
this helpful
The first thing you notice about Elizabeth Marshall is her conscientious diligence. From the start, she engaged without being too intrusive. Being serviced by Elizabeth was indeed a study in efficiency....
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Comment on agent fees
Neutral
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'Nigel'
Jun 30,2017
0 people found
this helpful
Actually its where to begin thats awkward. Elizabeth was extremely tenacious from the moment we started negotiating right until the tenant was was satisfactorily installed. Shes a real go getter and must be a great asset to the company. I liked the way she made ...
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Was this helpful? Yes
Jun 29,2017
Minithumbup
By: 'EG'
Jun 29,2017
0 people found
this helpful
Elizabeth was very kind and explained everything very clearly! She didn't push and gave time to provide the required documents. Very professional and her attitude has been wonderful. She has been available and answered to questions i had in very short time. If I was ...
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Comment on agent fees
Enthusiastic, empathic agent, positive , friendly
Was this helpful? Yes
Jun 28,2017
Minithumbup
By: 'NickT'
Jun 28,2017
1 people found
this helpful
Elizabeth was a huge help in my finding a new flat in Canary Wharf. Great knowledge of different areas and steered me towards a perfect location with great gym benefits. That no one else suggested. Keener and more helpful than anyone else I spoke to....
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Comment on agent fees
lower fees than some of the other agents
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Liberty Blackburn'
Apr 03,2017
1 people found
this helpful
I am a seller of a flat that had an awkward tenenant in it. Marrissa was competing with two other estate agents and was the clear winner with her commitment and attention to detail and sheer determination balanced with a diplomacy that had enabled us ...
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Was this helpful? Yes
Mar 30,2017
Minithumbup
By: 'Benjamin Plackett'
Mar 30,2017
0 people found
this helpful
Marissa Tavernier at Morgan Randall in Balham is a rare find; responsive, not pushy, professional and yet friendly. She's the kind of estate agent you call with a bunch of questions and she'll have all the answers. In short; she's on it. I was so ...
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Comment on agent fees
I can't comment about the fees because I'm buying, not selling.
Was this helpful? Yes
Mar 30,2017
Minithumbup
By: 'Imogen Salmon'
Mar 30,2017
1 people found
this helpful
Marissa has been brilliant and her attitude compared to many agents I can across for my search, has been wonderful. She's very responsive with excellent communication. She's not pushy, but came across as very professional and very friendly (in a good way). She always aimed ...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'Leigh'
Mar 20,2017
0 people found
this helpful
Matthew was excellent from the outset, enthusiastic, positive and went the extra mile to make sure we got exactley what we wanted where others had failed. We would recommend Morgan Randall and particularly Matthew Shaw....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
By: 'Len'
Mar 14,2017
2 people found
this helpful
Challon was friendly and helpful at first but his tone soon changed when I refused to put in offer for a flat I was unsure about. He kept ringing to get me to change my mind. He seemed upset at time & effort he spent ...
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Comment on agent fees
High compared to other agents.
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By: 'Dan'
Feb 08,2017
2 people found
this helpful
Do not make any enquire with them. The call centre will call you non stop. I'm not able to answer to my phone during working hours and they are keep calling couple of times every day. I have 47 miss call's from them....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Ity Chadha bhasin'
Nov 28,2016
1 people found
this helpful
It was great to know about Morgan Randall after i got a couple of viewings with the staff member Mailen Anderson, who has been helpful throughout my house hunting deal. She came across to me as a very warm n cordial person in knowing and ...
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'Balham property hunter? Choose MR and ask for Luke'
Nov 04,2016
0 people found
this helpful
After a bad experience with jacksons estate agents, we walked into Morgan Randall in Balham and were assigned Luke Evemy to help us with our property hunt. The whole experience was impressive- he sat with us and took detailed notes of what we were looking ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
By: 'C Horgan'
Nov 01,2016
0 people found
this helpful
Matthew is very knowledgeable regarding different areas and available inventory and has been very helpful in matching our needs with the various options. He has been responsive and a pleasure to work with....
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Was this helpful? Yes
Nov 01,2016
Minithumbup
By: 'west india quay clients'
Nov 01,2016
0 people found
this helpful
We were lucky enough to gain the assistance of Matthew Shaw in the final decision for our property move. His patience; friendly attitude; and professional advice were exemplary - he is to be commended for performing miracles. Our descriptions of requirement, and prevailing time restraints ...
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Comment on agent fees
Expected - reasonable.
Was this helpful? Yes
Oct 19,2016
Minithumbup
By: 'li'
Oct 19,2016
0 people found
this helpful
it was my first time to find a property in the uk. you know, as a for a foreigner, it is hard to find a good company ,a good guy to help you find the right one, but matthew did. he take care me as ...
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Was this helpful? Yes
Sep 23,2016
Minithumbup
By: 'Stephanie'
Sep 23,2016
0 people found
this helpful
Matthew was a great help during the rental process. There were some administration delays with documents coming through, but nothing that Matthew didn't resolve for us. He arranged for the requested refurbishments of the new property and was generally very good at liaising with the ...
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Was this helpful? Yes
Jul 28,2016
Minithumbup
By: 'Della Chivers'
Jul 28,2016
0 people found
this helpful
Elizabeth was so obliging from my first contact with her. Elizabeth listened to what I was looking for and spent time finding properties that met my criteria. I viewed 2 properties with her one Saturday afternoon and then a final one the following Wednesday afternoon that ...
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Comment on agent fees
The fee's are the fee's, no-one likes to pay fees but it is all part of the process, we all know we have to pay them and I am sure that everyone moans about paying them.
Was this helpful? Yes
Jul 28,2016
Minithumbup
By: 'Pmahxxx'
Jul 28,2016
1 people found
this helpful
Having lived and moved several times in London, I have had my fair share of dealings with lettings agents, but have to say without a doubt Lizzie is by far the best one I have delt with. Lizzie is super professional and organised. A series ...
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Comment on agent fees
Quite high, but it's London and its 2016. MR deal with high spec properties, so I expect it to be representative of this and the service you get. I was happy to pay them as most serious tenants are.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By: 'Ignatius Postma'
Apr 08,2016
0 people found
this helpful
Nathan was dinamic friendly and super efficient. He was meticulous with his timing and managed to organise 4 viewings in one day. He is hard working and even responded to requests after hours and on weekends. I am very happy we have met this young man ...
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Comment on agent fees
Fees were standard but worth it for the service
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
68 18 316 59 16 1 31 1 43 19

Agent Fees

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Firm Widgets

My widgets

Balham
112-114a Balham High Road, London SW12 9AA
(146)
Canary Wharf
Discovery Dock East, South Quay Square, London E14 9SH
(320)
Islington
1-1A Camden Walk, London N1 8DY
(0)
show all branches (5)
Office 4
64 Great Eastern Street, London EC2A 3QR
(63)
Shoreditch
21 Commercial Street, London E1 6NE
(0)


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