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    Jon Benham
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Mar 01,2017
Minithumbdown
Jon Benham
By:
Mar 01,2017
1 people found
this helpful
Paid this company for 12 years (>7000 pounds) as a landlord to manage the property and they had to be pushed to do the annual check, which contained very little detail. When I really needed them when I needed my property back, it became obvious they had not been visiting, as many of the contractual terms were not being adhered too by the tenant, the estate agent lost our contract and then went back on agreements to pay for some of the maintenance that contractually should have been done! Lazy...
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Comment on agent fees
Waste of money.
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Jul 17,2016
Minithumbdown
By:
Jul 17,2016
0 people found
this helpful
I also echo the other reviews about how poor this agent is. The customer service is atrocious, having arranged a viewing and they did not even turn up! Then claimed to have sent an e-mail but failed to retrieve this when asked for it to re-sent. I can understand mistakes, but lying is another matter!! Ignored contact numbers and method of communication given to them and generally minimal effort made. Unprofessional service and couldn't care less about mistake they made or any quick resolution ...
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What agent could do to change your mind?
Extortionate price for inconvenience and incompetence.
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Comment on agent fees
Extortionate price for inconvenience and incompetence.
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Nov 22,2014
Minithumbdown
By:
Nov 22,2014
1 people found
this helpful
I echo all of the points from the other reviewer, which are spot on. Customer service is non-existent, they simply do not care. Staff put in minimal effort and are unresponsive/unreliable. Organisational ability is poor. Little in the way of skills or ability to deliver. Read standard contract carefully....
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Dec 09,2010
Minithumbdown
By:
Dec 09,2010
2 people found
this helpful
An awful firm to have dealings with, I would recommend people to stay well. Their customer service is very poor whilst administrative practices are so badly organised it is truly shocking. The work ethic is somewhat mercenary and they will cut corners in good practice and polite behaviour if suits them. Not a firm to be trusted....
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1 reviews

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Firm Address

10 Bank Street
Chepstow
Monmouthshire
NP16
01291 629292

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