“Stay away from Moginie James Cardiff Estate Agent and Letting Agent!!!!...”
1 Star Review
Aug 13,2020
By:
'Theo'
Aug 13,2020
Branch: Cardiff, 12 Sneyd Street
Services: Sales (Prospective customer)
Sold price: £90000
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 12 Sneyd Street
Sales (Prospective customer)
Sold price: £90000
Postcode: CF24
1
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Do you want to buy a Property in Cardiff? Stay away from Moginie James |Cardiff Estate Agent and Letting Agent!!!!
Moginie James | Cardiff Estate Agent and Letting Agent is a horrible estate agent and in my own opinion they are a Cowboy estate agent . If ...
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“A very positive experience!...”
5 Star Review
Aug 10,2020
By:
'Gayle'
Aug 10,2020
Branch: Cardiff, 293 Cyncoed Road
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: CF24
Branch: Cardiff, 293 Cyncoed Road
Lettings (as a Tenant)
Rent PCM: £775
Postcode: CF24
0
people found
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I have to say that my experience with Moginie James has been really good. Although it Is such a busy time, Ceri listened listened to my needs and was so helpful and very efficient....
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“Landlords and Tenants beware!! ......”
1 Star Review
Jun 04,2020
By:
'Alan'
Jun 04,2020
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Rent PCM: £900
Postcode: CF24
5
people found
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Landlords and Tenants beware!!
This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.
They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally couldn’...
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“From the first meeting to the last, all membe......”
4 Star Review
Feb 20,2020
By:
'Dorothy'
Feb 20,2020
Branch: Cardiff, 293 Cyncoed Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF23
Branch: Cardiff, 293 Cyncoed Road
Sales (as a Vendor)
Postcode: CF23
0
people found
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From the first meeting to the last, all members of staff were polite, helpful and very easy to be involved with. The house was bought by the first viewer and all went well....
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“DO NOT RENT A PROPERTY FROM THESE.. THEY WILL......”
1 Star Review
Dec 18,2019
By:
'Diane'
Dec 18,2019
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Postcode: CF24
5
people found
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DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY ...
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1 Star Review
Dec 13,2019
By:
'Payne'
Dec 13,2019
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: CF10
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Rent PCM: £675
Postcode: CF10
5
people found
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My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them.
I rent a flat from MJ who advertised as water included. ...
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5 Star Review
May 10,2019
By:
'Ted'
May 10,2019
Branch: Cardiff, 92 Albany Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF24
Branch: Cardiff, 92 Albany Road
Sales (as a Vendor)
Postcode: CF24
1
people found
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Cat Sollis provided, very efficient, polite, prompt service.
Oh! and the house in Roath was sold in 5 working days.
Thank you
Ted Wilson
Cardiff...
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Comment on agent fees
Fair
1
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“Absolutely 1st class...”
5 Star Review
Feb 12,2019
By:
'Laonie'
Feb 12,2019
Branch: Cardiff, 293 Cyncoed Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF23
Branch: Cardiff, 293 Cyncoed Road
Sales (as a Vendor)
Postcode: CF23
0
people found
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Michelle Andrew and Karen handled the sale of my 96 year old mother. They were exemplary in their professionalism and kindness to my mother whilst taking people around as we live 200 miles away. I wouldn't hesitate to recommend them...
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Comment on agent fees
Very good
0
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1 Star Review
Nov 19,2018
By:
'Cagil'
Nov 19,2018
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Rent PCM: £775
Postcode: CF24
1
people found
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I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up ...
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Comment on agent fees
Very bad fee policy
1
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5 Star Review
Sep 19,2018
By:
'Felicity'
Sep 19,2018
Branch: Cardiff, 92 Albany Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF23
Branch: Cardiff, 92 Albany Road
Sales (as a Vendor)
Postcode: CF23
0
people found
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I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me ...
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Comment on agent fees
Good
0
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“Sold within two weeks...”
5 Star Review
Jun 29,2018
By:
'Jill'
Jun 29,2018
Branch: Cardiff, 293 Cyncoed Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF23
Branch: Cardiff, 293 Cyncoed Road
Sales (as a Vendor)
Postcode: CF23
2
people found
this helpful
Very happy with speed of sale and service given by Aaron branch manager. Michelle in the 'chase up' department was very diligent and helpful in the sale of the house and in liasing with the estate agents from whom we were purchasing....
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Comment on agent fees
I always think estate agents fees are high, however, their data base of prospective purchasers produced a sale in a short period of time.
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“Letting fees are outrageous...”
2 Star Review
May 09,2018
By:
'Yeahrightokay'
May 09,2018
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: CF14
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CF14
1
people found
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Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests.
House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to ...
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Comment on agent fees
Way, way too high.
1
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“Purchased a property through Moginie James recently - not a ......”
1 Star Review
Jan 12,2018
By:
'Alyson'
Jan 12,2018
Branch: Cardiff, 293 Cyncoed Road
Services: Sales (as a Buyer)
Sold price: £920000
Would you recommend?: No
Postcode: CF64
Branch: Cardiff, 293 Cyncoed Road
Sales (as a Buyer)
Sold price: £920000
Postcode: CF64
4
people found
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Purchased a property through Moginie James recently - not a pleasant experience. Found the some of the staff to be curt at best and downright rude on occasion. Very short sighted of them not to provide a professional service at all times; sales businesses depend ...
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Comment on agent fees
n/a
4
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“I asked for available properties for rent.they send me ......”
1 Star Review
Nov 01,2017
By:
'Rehan'
Nov 01,2017
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF2
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Postcode: CF2
3
people found
this helpful
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ...
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3
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“Dealt with Nicola who was very professional. Other staff members ......”
5 Star Review
Oct 14,2017
By:
'JNiks'
Oct 14,2017
Branch: Cardiff, 92 Albany Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CF24
Branch: Cardiff, 92 Albany Road
Lettings (as a Tenant)
Postcode: CF24
2
people found
this helpful
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new home....
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“Fantastic service and really helped me with everything I needed. ......”
5 Star Review
Oct 11,2017
By:
'J'
Oct 11,2017
Branch: Cardiff, 12 Sneyd Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF11
Branch: Cardiff, 12 Sneyd Street
Sales (as a Buyer)
Postcode: CF11
2
people found
this helpful
Fantastic service and really helped me with everything I needed. Far more responsive than other agents I have had dealings with....
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Comment on agent fees
good
2
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“I would like to thank all the staff in Mogine ......”
5 Star Review
Oct 05,2017
By:
'Ozzy'
Oct 05,2017
Branch: Cardiff, 293 Cyncoed Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CF2
Branch: Cardiff, 293 Cyncoed Road
Lettings (as a Tenant)
Postcode: CF2
1
people found
this helpful
I would like to thank all the staff in Mogine James for making my move to the area a smooth one. From the first point of contacting them via email to looking at properties, they have always been helpful and haven't made me feel stupid ...
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1
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“I have viewed several properties with Joanne recently who has ......”
5 Star Review
Sep 12,2017
By:
'Sarah'
Sep 12,2017
Branch: Cardiff, 92 Albany Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CF23
Branch: Cardiff, 92 Albany Road
Sales (as a Buyer)
Postcode: CF23
3
people found
this helpful
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie James....
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Comment on agent fees
n/a - I am a purchaser
3
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“Absolutely disgraceful letting agent. took 11 weeks to fully repair a ......”
1 Star Review
Aug 03,2017
By:
'M'
Aug 03,2017
Branch: Cardiff, 293 Cyncoed Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: CF23
Branch: Cardiff, 293 Cyncoed Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: CF23
4
people found
this helpful
Absolutely disgraceful letting agent. took 11 weeks to fully repair a washing machine over the winter period. promised compensation and just do not respond. i had to call every single day at one point to get any movement. finally have a response after 6 months! they have ...
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Comment on agent fees
quite expensive fees but this is the norm
4
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“I have never been talked to in such a rude, ......”
1 Star Review
Jan 11,2017
By:
'goodwin'
Jan 11,2017
Branch: Cardiff, 108 Bute Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CF14
Branch: Cardiff, 108 Bute Street
Sales (Prospective customer)
Postcode: CF14
5
people found
this helpful
I have never been talked to in such a rude, disgusting way with such a bad attitude and no apology for the way she spoke to us. Went to see a house on Fidlas road in Cardiff a while back. My partner booked the viewing ...
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Comment on agent fees
Don't know would never use them again
5
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“Very poor letting agent. As a tennant, in just the 3 ......”
1 Star Review
Oct 18,2016
By:
'_'
Oct 18,2016
Branch: Cardiff, 51 Cathays Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF14
Branch: Cardiff, 51 Cathays Terrace
Lettings (as a Tenant)
Postcode: CF14
3
people found
this helpful
Very poor letting agent. As a tennant, in just the 3 months we have been living in the house we have encountered multiple problems. Contractors/maintenance not turning up on days specified. Jobs not carried out properly. Contractors arrricing at the house in announced when it ...
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3
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“This review was deleted from Google+ Various times! So I ......”
1 Star Review
Sep 23,2016
By:
'ultirian'
Sep 23,2016
Branch: Cardiff, 51 Cathays Terrace
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 51 Cathays Terrace
Lettings (as a Tenant)
Rent PCM: £750
Postcode: CF24
4
people found
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information!
When you initially look at Moginie James, you may think yourself with all these exuberant fees and all ...
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Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
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“Possibly the worst experience of moving house. I moved into ......”
1 Star Review
Sep 10,2015
By:
'X'
Sep 10,2015
Branch: Cardiff, 51 Cathays Terrace
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: CF1
Branch: Cardiff, 51 Cathays Terrace
Lettings (as a Tenant)
Rent PCM: £795
Postcode: CF1
2
people found
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself ...
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“Very unhelpful, lied on the state of the property was ......”
1 Star Review
Nov 16,2014
By:
'Bob'
Nov 16,2014
Branch: Cardiff, 293 Cyncoed Road
Services: Lettings (as a Tenant)
Rent PCM: £770
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 293 Cyncoed Road
Lettings (as a Tenant)
Rent PCM: £770
Postcode: CF24
1
people found
this helpful
Very unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between ...
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What agent could do to change your mind?
Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it's actually going to be in that condition.
Don't give stupid excuses: Saying that nothing was written in the special requirements section isn't an excuse for not doing something as basic as making sure the property is clean.
Stop using the landlord as a shield: Every single problem we've told you we had had been answered with "oh we need to contact the landlord for that". You don't need to contact the landlord to do some repairs, and if you do, make it quick. Don't keep your clients waiting for weeks to sort thing out.
Don't make us get Tenants Liability insurance of it's not needed: When I moved in to the property I couldn't believe the quality of the furniture. If your going to give us sh** don't make us pay extra for it.
Attached Filesnbsp;
Comment on agent fees
If your going to make us pay that amount of agency fees, at least make sure your customer service is top-notch.
1
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“Terrible customer service--they are meant to be a go between ......”
1 Star Review
Mar 07,2014
By:
'Alex'
Mar 07,2014
Branch: Cardiff, 51 Cathays Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 51 Cathays Terrace
Lettings (as a Tenant)
Postcode: CF24
3
people found
this helpful
Terrible customer service--they are meant to be a go between for yourself and the Landlord..absolutely no communication, couldn't even get our bond deposit right. lived with a mouldy house for 3 years despite mentioning it to Moginie James at every inspection....
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What agent could do to change your mind?
Your job.
Attached Filesnbsp;
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“We have been using this agency for nearly a decade ......”
4 Star Review
Nov 27,2013
By:
'CBOB'
Nov 27,2013
Branch: Cardiff, 108 Bute Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CF1
Branch: Cardiff, 108 Bute Street
Lettings (as a Landlord)
Postcode: CF1
1
people found
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We have been using this agency for nearly a decade and find the staff helpful, proactive and friendly. We would have no hesitation in continuing to use MJ in the future for our properties....
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1
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“The most diabolical service or rather lack of service I ......”
1 Star Review
Nov 14,2013
By:
'finetwine'
Nov 14,2013
Branch: Cardiff, 108 Bute Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF11
Branch: Cardiff, 108 Bute Street
Lettings (as a Tenant)
Postcode: CF11
1
people found
this helpful
The most diabolical service or rather lack of service I have ever encountered. It is not rocket science to get it right and this shower are incapable of doing so.
Would not recommend them to anyone....
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“Completely misled, misinformed and outright lied when showing us a ......”
1 Star Review
Oct 08,2013
By:
'lee'
Oct 08,2013
Branch: Cardiff, 51 Cathays Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 51 Cathays Terrace
Lettings (as a Tenant)
Postcode: CF24
1
people found
this helpful
Completely misled, misinformed and outright lied when showing us a property, late for every viewing appointment. Obnoxious, unprofessional and couldn't take criticism. As we found out when my partner is leaving a property let by them, they are unhelpful and not prompt in getting back ...
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What agent could do to change your mind?
Told the truth, been prompt, punctual, professional, and not kept money that wasn't theirs
Attached Filesnbsp;
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“I originally heard of the company through my kids who ......”
5 Star Review
Jan 19,2009
By:
'Stevens'
Jan 19,2009
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Lettings (as a Landlord)
Postcode:
1
people found
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I originally heard of the company through my kids who rented student properties through Moginie James.
I have recently brought my property portfolio to the Cyncoed branch who have always been superb. Highly recommended....
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1
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“The only letting agent I would recommend as a tenant. ......”
5 Star Review
Aug 25,2008
By:
'Imp'
Aug 25,2008
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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The only letting agent I would recommend as a tenant. I let through them about five years ago. One Friday the washing machine blew up. By the time I came from work on Monday a new one had been fitted. At the end of the ...
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