Moginie James
2.7/5, 30 reviews
43% recommended
71% sales valuation accuracy
86% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 30
13th Aug 2020
reviewed by 'Theo'
“Do you want to buy a Property in Cardiff? Stay away from Moginie James |Cardiff Estate Agent and Letting Agent!!!!......”
10th Aug 2020
reviewed by 'Gayle'
“I have to say that my experience with Moginie James has been really good. Although it Is such a busy ......”
4th Jun 2020
reviewed by 'Alan'
“Landlords and Tenants beware!!This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.......”
20th Feb 2020
reviewed by 'Dorothy'
“From the first meeting to the last, all members of staff were polite, helpful and very easy to be involved ......”
18th Dec 2019
reviewed by 'Diane'
“DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON ......”
13th Dec 2019
reviewed by 'Payne'
“My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 86% £90,000 £920,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 5 13 5 0 1 2 0 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Moginie James Branches (view all 3)
Cyncoed, CF23
Pontcanna, CF11
Roath, CF24

“Stay away from Moginie James Cardiff Estate Agent and Letting Agent!!!!...”

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Aug 13,2020
Minithumbdown
By: 'Theo'
Aug 13,2020
1 people found
this helpful
Do you want to buy a Property in Cardiff? Stay away from Moginie James |Cardiff Estate Agent and Letting Agent!!!! Moginie James | Cardiff Estate Agent and Letting Agent is a horrible estate agent and in my own opinion they are a Cowboy estate agent . If ...
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“A very positive experience!...”

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Aug 10,2020
Minithumbup
By: 'Gayle'
Aug 10,2020
0 people found
this helpful
I have to say that my experience with Moginie James has been really good. Although it Is such a busy time, Ceri listened listened to my needs and was so helpful and very efficient....
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“Landlords and Tenants beware!! ......”

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Jun 04,2020
Minithumbdown
By: 'Alan'
Jun 04,2020
5 people found
this helpful
Landlords and Tenants beware!! This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys. They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally couldn’...
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“From the first meeting to the last, all membe......”

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Feb 20,2020
Minithumbup
By: 'Dorothy'
Feb 20,2020
0 people found
this helpful
From the first meeting to the last, all members of staff were polite, helpful and very easy to be involved with. The house was bought by the first viewer and all went well....
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By: Michelle Lloyd
Feb 20, 2020
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Thank you for your review Dorothy. It was a pleasure to act for you. Moginie James wish you all the happiness in your new home. ...

“DO NOT RENT A PROPERTY FROM THESE.. THEY WILL......”

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Dec 18,2019
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By: 'Diane'
Dec 18,2019
5 people found
this helpful
DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY ...
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“Terrible company...”

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Dec 13,2019
Minithumbdown
By: 'Payne'
Dec 13,2019
5 people found
this helpful
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them. I rent a flat from MJ who advertised as water included. ...
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“Sale of house...”

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May 10,2019
Minithumbup
By: 'Ted'
May 10,2019
1 people found
this helpful
Cat Sollis provided, very efficient, polite, prompt service. Oh! and the house in Roath was sold in 5 working days. Thank you Ted Wilson Cardiff...
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Comment on agent fees
Fair
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“Absolutely 1st class...”

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Feb 12,2019
Minithumbup
By: 'Laonie'
Feb 12,2019
0 people found
this helpful
Michelle Andrew and Karen handled the sale of my 96 year old mother. They were exemplary in their professionalism and kindness to my mother whilst taking people around as we live 200 miles away. I wouldn't hesitate to recommend them...
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Comment on agent fees
Very good
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“Unfair treatment...”

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Nov 19,2018
Minithumbdown
By: 'Cagil'
Nov 19,2018
1 people found
this helpful
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up ...
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Comment on agent fees
Very bad fee policy
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“Sold within 2 weeks...”

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Sep 19,2018
Minithumbup
By: 'Felicity'
Sep 19,2018
0 people found
this helpful
I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me ...
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Comment on agent fees
Good
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“Sold within two weeks...”

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Jun 29,2018
Minithumbup
By: 'Jill'
Jun 29,2018
2 people found
this helpful
Very happy with speed of sale and service given by Aaron branch manager. Michelle in the 'chase up' department was very diligent and helpful in the sale of the house and in liasing with the estate agents from whom we were purchasing....
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Comment on agent fees
I always think estate agents fees are high, however, their data base of prospective purchasers produced a sale in a short period of time.
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“Letting fees are outrageous...”

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May 09,2018
Minithumbup
By: 'Yeahrightokay'
May 09,2018
1 people found
this helpful
Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests. House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to ...
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Comment on agent fees
Way, way too high.
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By: Yeahrightokay
May 16, 2018
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Further update: we also sent them an email about a leak but they haven't responded to that either. ...

“Purchased a property through Moginie James recently - not a ......”

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Jan 12,2018
Minithumbdown
By: 'Alyson'
Jan 12,2018
4 people found
this helpful
Purchased a property through Moginie James recently - not a pleasant experience. Found the some of the staff to be curt at best and downright rude on occasion. Very short sighted of them not to provide a professional service at all times; sales businesses depend ...
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Comment on agent fees
n/a
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“I asked for available properties for rent.they send me ......”

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Nov 01,2017
Minithumbdown
By: 'Rehan'
Nov 01,2017
3 people found
this helpful
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ...
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“Dealt with Nicola who was very professional. Other staff members ......”

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Oct 14,2017
Minithumbup
By: 'JNiks'
Oct 14,2017
2 people found
this helpful
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new home....
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“Fantastic service and really helped me with everything I needed. ......”

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Oct 11,2017
Minithumbup
By: 'J'
Oct 11,2017
2 people found
this helpful
Fantastic service and really helped me with everything I needed. Far more responsive than other agents I have had dealings with....
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Comment on agent fees
good
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“I would like to thank all the staff in Mogine ......”

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Oct 05,2017
Minithumbup
By: 'Ozzy'
Oct 05,2017
1 people found
this helpful
I would like to thank all the staff in Mogine James for making my move to the area a smooth one. From the first point of contacting them via email to looking at properties, they have always been helpful and haven't made me feel stupid ...
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“I have viewed several properties with Joanne recently who has ......”

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Sep 12,2017
Minithumbdown
By: 'Sarah'
Sep 12,2017
3 people found
this helpful
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie James....
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Comment on agent fees
n/a - I am a purchaser
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“Absolutely disgraceful letting agent. took 11 weeks to fully repair a ......”

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Aug 03,2017
Minithumbdown
By: 'M'
Aug 03,2017
4 people found
this helpful
Absolutely disgraceful letting agent. took 11 weeks to fully repair a washing machine over the winter period. promised compensation and just do not respond. i had to call every single day at one point to get any movement. finally have a response after 6 months! they have ...
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Comment on agent fees
quite expensive fees but this is the norm
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“I have never been talked to in such a rude, ......”

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Jan 11,2017
Minithumbdown
By: 'goodwin'
Jan 11,2017
5 people found
this helpful
I have never been talked to in such a rude, disgusting way with such a bad attitude and no apology for the way she spoke to us. Went to see a house on Fidlas road in Cardiff a while back. My partner booked the viewing ...
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Comment on agent fees
Don't know would never use them again
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“Very poor letting agent. As a tennant, in just the 3 ......”

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Oct 18,2016
Minithumbdown
By: '_'
Oct 18,2016
3 people found
this helpful
Very poor letting agent. As a tennant, in just the 3 months we have been living in the house we have encountered multiple problems. Contractors/maintenance not turning up on days specified. Jobs not carried out properly. Contractors arrricing at the house in announced when it ...
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By: Branch Manager
Oct 26, 2016
View all comments (1)
Hi, we are very sorry to hear of the above. Moginie James are a professional company and pride ourselves on our high levels of customer service. I'm not sure which property this is in relation to, but I would love to discuss this with you and resolve any issues. Please could you contact me at cathays@moginiejames.co.uk Nicola Gun - Branch Manager ...

“This review was deleted from Google+ Various times! So I ......”

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Sep 23,2016
Minithumbdown
By: 'ultirian'
Sep 23,2016
4 people found
this helpful
This review was deleted from Google+ Various times! So I feel I should post it on various sites so hopefully someone will actually get the usefull information! When you initially look at Moginie James, you may think yourself with all these exuberant fees and all ...
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Comment on agent fees
Bad, High deposit, Compulsory credit checks and exuberant fees
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“Possibly the worst experience of moving house. I moved into ......”

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Sep 10,2015
Minithumbdown
By: 'X'
Sep 10,2015
2 people found
this helpful
Possibly the worst experience of moving house. I moved into my first rented property and like most 19 year olds I was really excited.. However,if I had known that I would encounter half of the problems I've experienced I would never have moved in. Myself ...
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“Very unhelpful, lied on the state of the property was ......”

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Nov 16,2014
Minithumbdown
By: 'Bob'
Nov 16,2014
1 people found
this helpful
Very unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between ...
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What agent could do to change your mind?
Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it's actually going to be in that condition. Don't give stupid excuses: Saying that nothing was written in the special requirements section isn't an excuse for not doing something as basic as making sure the property is clean. Stop using the landlord as a shield: Every single problem we've told you we had had been answered with "oh we need to contact the landlord for that". You don't need to contact the landlord to do some repairs, and if you do, make it quick. Don't keep your clients waiting for weeks to sort thing out. Don't make us get Tenants Liability insurance of it's not needed: When I moved in to the property I couldn't believe the quality of the furniture. If your going to give us sh** don't make us pay extra for it.
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Comment on agent fees
If your going to make us pay that amount of agency fees, at least make sure your customer service is top-notch.
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By: Martine
Nov 21, 2014
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As Head of Lettings for Moginie James, I was very disappointed to read these comments as we pride ourselves on our excellent customer service - however after going through the entire company database with a fine toothcomb, I cannot locate any customer with the name of Bob Stinson, so I am unable to look into this issue any further unless Mr Stinson would like to email me direct on martine@Moginiejames.co.uk - I will then be able to help rectify any issues you may have ...

“Terrible customer service--they are meant to be a go between ......”

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Mar 07,2014
Minithumbdown
By: 'Alex'
Mar 07,2014
3 people found
this helpful
Terrible customer service--they are meant to be a go between for yourself and the Landlord..absolutely no communication, couldn't even get our bond deposit right. lived with a mouldy house for 3 years despite mentioning it to Moginie James at every inspection....
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What agent could do to change your mind?
Your job.
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By: Nick - Branch Manager
Mar 15, 2014
View all comments (1)
Hi Alex, I was concerned to read this review and would very much like to discuss the specifics with you. As I am unsure as to which property you are referring to, I can't comment on the issues you are raising here. However, we do pride ourselves on our customer service so please contact me either by calling the office on 02920 345 345 or emailing cathays@moginiejames.co.uk for my attention. Many thanks, Nick ...

“We have been using this agency for nearly a decade ......”

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Nov 27,2013
Minithumbup
By: 'CBOB'
Nov 27,2013
1 people found
this helpful
We have been using this agency for nearly a decade and find the staff helpful, proactive and friendly. We would have no hesitation in continuing to use MJ in the future for our properties....
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“The most diabolical service or rather lack of service I ......”

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Nov 14,2013
Minithumbdown
By: 'finetwine'
Nov 14,2013
1 people found
this helpful
The most diabolical service or rather lack of service I have ever encountered. It is not rocket science to get it right and this shower are incapable of doing so. Would not recommend them to anyone....
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By: Martine Harris- Manager
Dec 06, 2013
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I left several messages for this lady to ring me back as I was very upset that she felt we had let her down, and I wanted the opportunity to put things right. I am happy to report that all the outstanding maintenance work is now complete . ...

“Completely misled, misinformed and outright lied when showing us a ......”

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Oct 08,2013
Minithumbdown
By: 'lee'
Oct 08,2013
1 people found
this helpful
Completely misled, misinformed and outright lied when showing us a property, late for every viewing appointment. Obnoxious, unprofessional and couldn't take criticism. As we found out when my partner is leaving a property let by them, they are unhelpful and not prompt in getting back ...
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What agent could do to change your mind?
Told the truth, been prompt, punctual, professional, and not kept money that wasn't theirs
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By: Nick - Moginie James
Oct 22, 2013
View all comments (1)
Hi Lee, Thank you for your comments. We obviously take all feed back very seriously and are disappointed you currently have this view of Moginie James. I would very much like to discuss this further with you, so please can you give me a call on 02920 345 345. Many thanks, Nick ...

“I originally heard of the company through my kids who ......”

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Jan 19,2009
Minithumbup
By: 'Stevens'
Jan 19,2009
1 people found
this helpful
I originally heard of the company through my kids who rented student properties through Moginie James. I have recently brought my property portfolio to the Cyncoed branch who have always been superb. Highly recommended....
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“The only letting agent I would recommend as a tenant. ......”

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Aug 25,2008
Minithumbup
By: 'Imp'
Aug 25,2008
1 people found
this helpful
The only letting agent I would recommend as a tenant. I let through them about five years ago. One Friday the washing machine blew up. By the time I came from work on Monday a new one had been fitted. At the end of the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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