ML Estates

4.96/5 rating 257 reviews
  • 88% valuation accuracy
  • 100% recommend
  • 96% fee satisfaction
  • Staff picture
    Leonard
  • Staff picture
    Mark
  • Staff picture
    Joey
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and cha Read full description...We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
ML Estates

367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444

“ Outstanding Service... ”

Jul 18,2018
Minithumbup
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Mark
By: 'Rich'
Jul 18,2018
2 people found
this helpful
Me and my partner recently moved into the area, this being our first rental, and thankfully we contacted Mark and ML estates. The service Mark has provided has been absolutely outstanding throughout. He has consistently provided us with clear, concise information at all points of ...
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For the service provided- good.
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“ Highly delighted... ”

Jul 18,2018
Minithumbup
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Leonard
By: 'Philip'
Jul 18,2018
2 people found
this helpful
We instructed ML Estates to sell my mother's house, as the local agents we originally used didn't generate any positive viewings of the house. This basically wasted us several weeks of inactivity. As soon as ML Estates took over, their approach was far ...
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ML Estates fees are reasonable and worth paying to receive the quick outcome we were after.
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“ Thank You Mark!... ”

Jun 26,2018
Minithumbup
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Mark
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Joey
By: 'Andrea'
Jun 26,2018
2 people found
this helpful
Mark was extremely professional during the entire process of finding a new place; since the booking for the view of the flat up to the moment we went to collect the keys to the property, Mark was excellent. Always polite, helpful, available and caring, he ...
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“ Fantastic service... ”

Jun 12,2018
Minithumbup
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Mark
By: 'Izzy'
Jun 12,2018
2 people found
this helpful
Mark has been brilliant in helping me get my new flat. From the initial correspondence right through to picking up the keys he has been very hands on, very friendly and always responding to my queries. He has also gone above and beyond to get ...
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“ Impeccable service and super friendly... ”

May 10,2018
Minithumbup
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Leonard
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Mark
By: 'Jessica W'
May 10,2018
3 people found
this helpful
The service we have received from ML has been fantastic, from the first point of contact and throughout. Leonard is very personable and did everything to make it a smooth process and have everything completed in less than a week. Usually finding a new property ...
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“ A dream agent!... ”

Apr 30,2018
Minithumbup
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Mark
By: 'Vittorio Minerva'
Apr 30,2018
3 people found
this helpful
After having to move out of a really crowded flat share recently, my partner and I were lucky enough to meet Mark from ML Estates and can wholeheartedly say he's been an absolute pleasure to work with. As for everyone, moving can be a ...
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Comment on agent fees
Fees are in line with other estate agencies we liaised with
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“ Excellent service... ”

Apr 27,2018
Minithumbup
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Mark
By: 'RM'
Apr 27,2018
2 people found
this helpful
We've been really impressed with Mark at ML Estates and the fast, smooth process of finding our gorgeous flat. He always responded to us straight away, provided us with all the detailed information we needed, organised a smooth and easy move-in and was also ...
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“ Fast and efficient... ”

Mar 27,2018
Minithumbup
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Mark
By: 'Zoe A'
Mar 27,2018
4 people found
this helpful
We have had a really positive experience with ML Agents. In our situation, a couple of us have had a relationship breakdown with our current landlord - Mark was very understanding and sorted out a solution quickly. The whole process took less than a week. ...
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Comment on agent fees
Good
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“ Great Service! 5 Star... ”

Mar 26,2018
Minithumbup
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Leonard
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Mark
By: 'Jon&Neringa'
Mar 26,2018
3 people found
this helpful
Was really impressed how quickly we found this awesome property for me, going the extra mile to get things done prior to us moving in, ensuring all curtains and redecoration was completed before the move in date. Was impressed how easy it was using the ...
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Good
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“ Professional, helpful, and honest - look no further!... ”

Mar 21,2018
Minithumbup
By: 'Anisa'
Mar 21,2018
3 people found
this helpful
Mark was extremely professional and above all, incredibly helpful in answering any questions I had. Communication was super efficient and the whole process was completed in less than a couple of days! Absolutely recommend this agency and Mark for your next search....
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Comment on agent fees
Industry standard - no comment
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Mar 03,2018
Minithumbup
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Mark
By: 'Katharine Carreaux'
Mar 03,2018
2 people found
this helpful
Mark matched me with the perfect flat like an eHamony expert! He patiently waited for me at initial appointment then even dropped me at an alternative viewing. His down to earth integrity and uncanny ability to respectfully understand and meet my requirements within my budget ...
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Comment on agent fees
I think they are standard for the industry- all of them are extortionate!! Not exceptional to M&L. Will never understand why tenant has to pay for inventory for someone else's property.
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Jan 25,2018
Minithumbup
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Mark
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Leonard
By: 'landlord'
Jan 25,2018
3 people found
this helpful
very helpful; and organised, did a lot of running around to get the flat ready. Thanks for all your hard work....
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Comment on agent fees
good
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Jan 23,2018
Minithumbup
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Mark
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Leonard
By: 'Dana & Astrid'
Jan 23,2018
4 people found
this helpful
I have dealt with Mark for my new tenancy and he has proven to be nothing short of ultra-efficient, professional and very prompt to respond to all my questions that I had. This was a very challenging tenancy as my circumstances were not straightforward but ...
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Comment on agent fees
Very reasonable
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Jan 23,2018
Minithumbup
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Mark
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Leonard
By: 'MK'
Jan 23,2018
3 people found
this helpful
I have had such a positive and friendly experience working with Mark to secure a flat rental at short notice. Mark came back from holiday early to show me the flat and immediately set to work, contacting the landlord to ensure that my specific requirements ...
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Jan 19,2018
Minithumbup
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Mark
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Leonard
By: 'GS Landlord'
Jan 19,2018
3 people found
this helpful
I am a Landlord and I have just let Flat through ML Estates. Mark & Leonard provided an exceptional service to me. They Let the Flat quickly and ensured that some annoying maintenance issues were dealt with quickly and efficiently. Any issues that were raised ...
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Comment on agent fees
The Fees are fair and in line with other agents fees.
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Jan 12,2018
Minithumbup
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Mark
By: 'Lara'
Jan 12,2018
2 people found
this helpful
Mark was really brilliant not just at negotiating but at following through on the detail and at recommending a builder, roofer and surveyer, all of whom have been great. I'd highly recommend him....
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n/a
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Jan 11,2018
Minithumbup
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Mark
By: 'Annie'
Jan 11,2018
4 people found
this helpful
Mark was an absolute pleasure to deal with. He managed to sell my property quickly, efficiently and nothing was too much trouble. He went the extra mile to ensure the deal was done smoothly and I'd highly recommend him to anyone wishing to buy ...
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Comment on agent fees
The fees were very reasonable
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Dec 14,2017
Minithumbup
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Mark
By: 'Silmara Silva'
Dec 14,2017
3 people found
this helpful
We received excellent service from Mark Durban . He is extremely knowledgeable about the industry and made the process for us fast, easy and enjoyable. We will definitely be recommending ML Estates to our friends ....
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Dec 12,2017
Minithumbup
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Mark
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Leonard
By: 'Robinho'
Dec 12,2017
3 people found
this helpful
I had originally reached out to Mark wrt another rental property I was interested in that was put on offer, but Mark quickly recognised that there was a property freeing up on my street and was quick to phone me up and gave me a ...
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Comment on agent fees
Good compared to competition
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Dec 07,2017
Minithumbup
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Mark
By: 'EDM'
Dec 07,2017
3 people found
this helpful
Having dealt with a variety of lettings agents over the years and across various countries, I found Mark to be a pleasant surprise and exceptional in his field. He was attentive, efficient, responsive, thoughtful, and caring. I really feel grateful we crossed paths during a ...
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Sep 14,2017
Minithumbup
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Mark
By: 'Zoe Ireland'
Sep 14,2017
4 people found
this helpful
I cannot thank Mark enough for all this amazing and professional help with the process of finding and renting this flat. From the day I saw it on Zoopla and phoned him, he has been so prompt, understanding and super responsive to ALL my messages ...
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Comment on agent fees
Very reasonable
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Aug 31,2017
Minithumbup
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Leonard
By: 'Max'
Aug 31,2017
5 people found
this helpful
Leonard has always been helpful and professional. It's really easy to deal with his agency, they use great technology like Docusign which meant I didn't even need to go across town to sign the paperwork!...
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Comment on agent fees
Good
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Aug 30,2017
Minithumbup
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Mark
By: 'Melanie'
Aug 30,2017
3 people found
this helpful
Mark is always professional and friendly from tenant selection to helping with the referencing process and prepping the flats he lets for me. He always returns my e-mails and calls, seven days, even when he's away! He makes sure that I feel comfortable with the ...
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Comment on agent fees
Good, Reasonable
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Aug 29,2017
Minithumbup
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Mark
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Leonard
By: 'GK'
Aug 29,2017
3 people found
this helpful
Just rented a flat through this agent. Mark Durban was polite and very responsive. Their process is smooth and easy....
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Comment on agent fees
Reasonable
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Aug 28,2017
Minithumbup
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Leonard
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Mark
By: 'Janos'
Aug 28,2017
6 people found
this helpful
Thank you to Mark and Mr Leonard for getting us a nice new tenant for our property in Edgware. We have used this company before even though they are not based in this area. We have found them to be very helpful and answer all ...
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Comment on agent fees
Good
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Aug 28,2017
Minithumbup
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Leonard
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Mark
By: 'Marian'
Aug 28,2017
6 people found
this helpful
Really pleased with the service level that Michael Leonard Estates have provided to me. I was recommended to Leonard Wood and Mark Durban through a friend of mine that has used their services before, my property had been on for a while with another local ...
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Comment on agent fees
Fair and reasonable
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Aug 25,2017
Minithumbup
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Mark
By: 'Izzy B'
Aug 25,2017
6 people found
this helpful
From the first viewing of the flat to collecting the keys, Mark went the extra mile to make sure we were all happy with the flat and how things were progressing, and when faced with challenges with the referencing went above and beyond to get ...
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Comment on agent fees
Good
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Aug 25,2017
Minithumbdown
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Leonard
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Mark
By: 'Gina'
Aug 25,2017
4 people found
this helpful
Great service - the agents found tenants quickly and at the right level of rent for a flat in NW6. Helped with all sorts of contractors going in and out, and negotiated a set of complicated terms with tenants. At all times acted professionally, and ...
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Comment on agent fees
Fees entirely reasonable; feel I got a real added value service over and above the fees.
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Aug 25,2017
Minithumbup
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Mark
By: 'Ems293'
Aug 25,2017
4 people found
this helpful
Mark has been highly professional yet attentive and approachable from the outset. He has done his best to make himself available at all times for any queries and has also been very pro active in ensuring everything was explained fully. He has made what can ...
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Aug 24,2017
Minithumbup
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Mark
By: 'Neal'
Aug 24,2017
5 people found
this helpful
Michael Leonard Estates and in particular Mark Durban were an absolute pleasure throughout what potentially can be quite a stressful process of renting a property. Mark made the process seem easy and I would highly recommend him and Michael Leonard Estates in general to any ...
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Comment on agent fees
Fees were very reasonable
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Areas covered
  • NW6
  • NW2
  • NW3
  • NW5
  • NW8
  • W9
  • W1
  • W10

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 181 0 9 0 16 0 7 0

Agent Fees

Tenants application fee's to include referencing £180pp inc vat
Renewal Fee's £150 inc vat
Inventory
1 Bed £120
2 Bed £140
3 Bed £150
4 Bed £160
3 bed 2 Bath £160
4 Bed 2 Bath £175
5 Bed £185
Last updated at 9:05 AM 04/06/2018 by Leonard Wood

Complaints Procedure

Complaints to be emailed to
Complaints Department - info@m-l.co.uk
Last updated at 9:05 AM 04/06/2018 by Leonard Wood
Staff picture Leonard
(183)

Staff picture Mark
(497)

Staff picture Joey
(45)

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Estate agents

Letting agents

Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed

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