ML Estates

4.96/5 rating 282 reviews
  • 88% valuation accuracy
  • 100% recommend
  • 96% fee satisfaction
  • Staff picture
    Leonard
  • Staff picture
    Mark
  • Staff picture
    Joey
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and cha Read full description...We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
Come and pop in for a free cup of espresso coffee and chat to us about your requirements, we're proud of being....
Big Enough to Cope, Small Enough to Care
ML Estates

367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444

“Professional and Efficient...”

Oct 11,2018
Minithumbup
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Leonard
By: 'Tennant'
Oct 11,2018
3 people found
this helpful
We called up ML Estates explaining what we were looking for and in no less than 24 hours Leonard Wood was showing us around a property that completely matched the criteria we set out that was within our price range. The viewing itself was a very ...
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“Reliable Estate Agents, Excellent Service...”

Oct 04,2018
Minithumbup
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Mark
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Leonard
By: 'Adam'
Oct 04,2018
5 people found
this helpful
Mark and Leonard maintained excellent communication through the whole moving process, from arranging a viewing to the move in day. They were very accommodating of the fact that we needed to move in to the flat as soon as possible, and successfully made arrangements for ...
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Fees are reasonable (in line with other London estate agents), but quality of service provided is very good.
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“Great!...”

Oct 04,2018
Minithumbup
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Mark
By: 'Federica P.'
Oct 04,2018
2 people found
this helpful
It was a pleasure to find our house with Mark. He provided prompt feedback and was available for all our enquiries....
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“A pleasure to deal with!...”

Oct 03,2018
Minithumbup
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Leonard
By: 'NW6 Tenant'
Oct 03,2018
2 people found
this helpful
As a group of three professionals looking for our first rental property, there was an air of anxiety about the process. However we were put at complete ease when we got in touch with Leonard. A pleasure to talk to on the phone, it was ...
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“Absolutely incredible service...”

Oct 03,2018
Minithumbup
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Leonard
By: 'Solomon'
Oct 03,2018
3 people found
this helpful
From the very beginning Leonard was extremely helpful with every aspect of the process, especially given that I've never rented before. It took hardly any time for Leonard to find us the perfect property we were looking for in the area and before we ...
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“Efficient and Personal Service...”

Sep 07,2018
Minithumbup
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Mark
By: 'Ravi De Silva'
Sep 07,2018
4 people found
this helpful
From viewing the property to moving in, Mark was very friendly and always on hand to answer questions and respond to calls and emails promptly. The whole process went very smoothly. When the fridge in the property was not working on the day we moved ...
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“Prompt and informative...”

Sep 03,2018
Minithumbup
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Mark
By: 'Alastair'
Sep 03,2018
4 people found
this helpful
Had a very positive experience dealing with Mark. In particular, he made arrangements to allow us to move into the flat earlier than the original date which was a big convenience. He was also very responsive and provided helpful information at each point....
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“Professionalism defined!...”

Sep 03,2018
Minithumbup
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Leonard
By: 'Char&Piers'
Sep 03,2018
5 people found
this helpful
We called ML Estates on a Saturday afternoon, Leonard was really accommodating and we met with him within 15 minutes. We were shown the most beautiful flat and unlike all the agents we'd met previously (of which there were many from both large and family ...
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Comment on agent fees
Agency fees are perfectly reasonable, unlike with other agencies you don't mind paying them as your dealing with a genuine and competent agent.
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“Excellent service...”

Aug 31,2018
Minithumbup
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Mark
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Leonard
By: 'Tom Durham'
Aug 31,2018
5 people found
this helpful
Excellent service. All issues were dealt with very promptly. Mark was helpful, efficient, and friendly. Would highly recommend ML estates to anyone looking to use an agent in this area...
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“Fantastic experience...”

Aug 31,2018
Minithumbup
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Mark
By: 'Tatiana P.'
Aug 31,2018
5 people found
this helpful
Mark was a pleasure to deal with. He helped me every step of the way from referencing to drafting the contract and negociated a great deal for me. The whole process went very smoothly with no problems....
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Comment on agent fees
Decent agency fees.
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“Landlord...”

Aug 30,2018
Minithumbup
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Mark
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Leonard
By: 'James'
Aug 30,2018
4 people found
this helpful
Great communication through the process. Mark was apleasure to deal with. No issue was too much for Mark to try and resolve. Would definitely recommend....
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Comment on agent fees
Fees were in line with the market and was great value given the service provided
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“Really nice estate agents!...”

Aug 30,2018
Minithumbup
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Mark
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Leonard
By: 'Manisha'
Aug 30,2018
5 people found
this helpful
Being new to London and having deal with various agents, I found these guys very easy to talk to and helped me through the process quickly and smoothly! Thank you...
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Ok
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“Quick, friendly and efficient...”

Aug 24,2018
Minithumbup
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Leonard
By: 'alexsmith'
Aug 24,2018
5 people found
this helpful
We found this amazing property in NW6 and within a day Leonard found the time to meet us at 7.15pm after work to show us around. We laid down our offer and within a day it had been accepted and the signing process began. We ...
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Good
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“Really great experience!...”

Aug 23,2018
Minithumbup
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Leonard
By: 'Irene'
Aug 23,2018
4 people found
this helpful
Leonard was very helpful throughout the whole process! He took us to view a property after office hours to suit our availability, which we greatly appreciated and he was very quick to respond to any queries we had. All in all a great service from ...
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“Huge help!...”

Aug 16,2018
Minithumbup
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Leonard
By: 'Helena'
Aug 16,2018
4 people found
this helpful
Leonard and his colleagues helped us find a property extremely quickly and took a lot of the stress out of the process. They took a very personal approach and really went the extra mile to ensure that we found the right property and we got ...
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“Always there to help!...”

Aug 16,2018
Minithumbup
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Leonard
By: 'Cait'
Aug 16,2018
5 people found
this helpful
I had such a wonderful experience working with Leonard! He made this process extremely easy, fast and handled it with such care! I called him early on a Saturday and he picked up, showed me the flat within the next couple hours himself. He was ...
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Comment on agent fees
Good
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“Tenant- SE9...”

Aug 16,2018
Minithumbup
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Leonard
By: 'Chelsea'
Aug 16,2018
5 people found
this helpful
Excellent service, Come all the way across London to give me the keys for my new property. Sorted out all the Bills and changed them over into my name. This was very helpful and stress free. Used docsign so I did not have to travel ...
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Comment on agent fees
Agent fees are reasonably priced. Good service. Affordable rent and deposit
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“A good experience throughout...”

Aug 15,2018
Minithumbup
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Leonard
By: 'Tenant in SW5'
Aug 15,2018
4 people found
this helpful
A good experience throughout. Queries were answered quickly and communication was good across the board. The property was nice and was also done up and had all repairs done in preparation for move in which was great. The paperwork was all very efficient and clear, ...
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“Tenant NW3...”

Aug 15,2018
Minithumbup
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Leonard
By: 'Tenant NW3'
Aug 15,2018
4 people found
this helpful
Leonard was extremely helpful and trustworthy throughout the whole process. He was easily contactable at all times and I would highly recommend this agent....
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Comment on agent fees
good
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“Best real estate agent in London!...”

Aug 13,2018
Minithumbup
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Leonard
By: 'Delphine'
Aug 13,2018
5 people found
this helpful
Leonard and ML Estates are the best! Finding a property to rent in London is an absolute nightmare, from dealing with agents that don't know the market, or try to push properties that are the opposite of what you're looking for or basically ...
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Comment on agent fees
Very good and well deserved
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“Very helpful at all times...”

Aug 09,2018
Minithumbup
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Mark
By: 'Levi'
Aug 09,2018
4 people found
this helpful
Had a great experience with Mark while in the process of renting the flat we living in now . He was very helpful with all the info we needed and always at hand helping us , one occasion even at 10pm on a Sunday , sorry again for ...
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Comment on agent fees
Very good , as he managed to waive some of the fees for us , grateful for that
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“Always on hand!...”

Aug 06,2018
Minithumbup
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Mark
By: 'Andy'
Aug 06,2018
3 people found
this helpful
I submitted my enquiry on our new flat one evening almost immediately after it appeared online and I received communication regarding booking a viewing within the hour. Not only that, but it was at 10pm at night and the booking for the viewing was made ...
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“Beyond the call of duty...”

Aug 06,2018
Minithumbup
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Mark
By: 'Simon Leich'
Aug 06,2018
4 people found
this helpful
Mark is a dedicated professional, who really gets customer service. He is always one step ahead of the game, always thinking about his customers. I would thoroughly recommend his services and qualities to anyone who wants to work with the best!...
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Comment on agent fees
Very Fair!
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“Service That's Above & Beyond...”

Aug 03,2018
Minithumbup
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Mark
By: 'Ian'
Aug 03,2018
3 people found
this helpful
From our first communication with Mark it was clear that he was much more than your standard letting agent. In an area that saturated with agents, Mark & ML Estates have gone above and beyond to make things happen and find us exactly the property ...
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Comment on agent fees
Competitive within the local area but for a much greater level of service that offered by others.
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“Friendly, helpful and efficient...”

Jul 23,2018
Minithumbup
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Mark
By: 'ADL'
Jul 23,2018
4 people found
this helpful
We had to make a sudden change in our moving plans and Mark was wonderful in both giving us advice and helping us to quickly find and arrange for another rental. We were able to make the move in a very short timeline and we ...
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“Outstanding Service...”

Jul 18,2018
Minithumbup
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Mark
By: 'Rich'
Jul 18,2018
4 people found
this helpful
Me and my partner recently moved into the area, this being our first rental, and thankfully we contacted Mark and ML estates. The service Mark has provided has been absolutely outstanding throughout. He has consistently provided us with clear, concise information at all points of ...
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Comment on agent fees
For the service provided- good.
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“Highly delighted...”

Jul 18,2018
Minithumbup
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Leonard
By: 'Philip'
Jul 18,2018
4 people found
this helpful
We instructed ML Estates to sell my mother's house, as the local agents we originally used didn't generate any positive viewings of the house. This basically wasted us several weeks of inactivity. As soon as ML Estates took over, their approach was far ...
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Comment on agent fees
ML Estates fees are reasonable and worth paying to receive the quick outcome we were after.
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“Thank You Mark!...”

Jun 26,2018
Minithumbup
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Mark
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Joey
By: 'Andrea'
Jun 26,2018
4 people found
this helpful
Mark was extremely professional during the entire process of finding a new place; since the booking for the view of the flat up to the moment we went to collect the keys to the property, Mark was excellent. Always polite, helpful, available and caring, he ...
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“Fantastic service...”

Jun 12,2018
Minithumbup
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Mark
By: 'Izzy'
Jun 12,2018
4 people found
this helpful
Mark has been brilliant in helping me get my new flat. From the initial correspondence right through to picking up the keys he has been very hands on, very friendly and always responding to my queries. He has also gone above and beyond to get ...
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“Impeccable service and super friendly...”

May 10,2018
Minithumbup
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Leonard
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Mark
By: 'Jessica W'
May 10,2018
5 people found
this helpful
The service we have received from ML has been fantastic, from the first point of contact and throughout. Leonard is very personable and did everything to make it a smooth process and have everything completed in less than a week. Usually finding a new property ...
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Areas covered
  • NW6
  • NW2
  • NW3
  • NW5
  • NW8
  • W9
  • W1
  • W10

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 1 204 0 9 0 16 0 7 0

Agent Fees

Tenants application fee's to include referencing £180pp inc vat
Renewal Fee's £150 inc vat
Inventory
1 Bed £120
2 Bed £140
3 Bed £150
4 Bed £160
3 bed 2 Bath £160
4 Bed 2 Bath £175
5 Bed £185
Last updated at 9:05 AM 04/06/2018 by Leonard Wood

Complaints Procedure

Complaints to be emailed to
Complaints Department - info@m-l.co.uk
Last updated at 9:05 AM 04/06/2018 by Leonard Wood
Staff picture Leonard
(199)

Staff picture Mark
(510)

Staff picture Joey
(45)

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Estate agents

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Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed


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