ML Estates

4.96/5 rating 237 reviews
  • 90% valuation accuracy
  • 100% recommend
  • 95% fee satisfaction
  • Mark Durban
    Mark Durban
  • Leonard Wood
    Leonard Wood
  • Joey Carr
    Joey Carr
We are a boutique agency offering Sales, Lettings & Management to our clients here at home or abroad. For lettings we offer FREE RENT GUARANTEE we every letting that we do through our office. We have an Iphone app, Mobile optimised website and use the latest technology like Docusign to get our paperwork and contracts signed quickly and efficiently saving time on tenants having to come to the office until the day of collecting their keys!
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367 West End Lane
West Hampstead,London
Greater London
NW6 1LP
020 7328 4444

 
Sep 14,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Zoe Ireland'
Sep 14,2017
2 people found
this helpful
I cannot thank Mark enough for all this amazing and professional help with the process of finding and renting this flat. From the day I saw it on Zoopla and phoned him, he has been so prompt, understanding and super responsive to ALL my messages and questions 7 days a week. He has organised and dealt with everything I wanted doing and guided me through the process efficiently which has helped so much at what it quite a stressful time. I have all the paperwork and the keys ready to move in. Cou...
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Comment on agent fees
Very reasonable
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Aug 31,2017
Minithumbup
Leonard Wood
Leonard Wood
By: 'Max'
Aug 31,2017
3 people found
this helpful
Leonard has always been helpful and professional. It's really easy to deal with his agency, they use great technology like Docusign which meant I didn't even need to go across town to sign the paperwork!...
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Comment on agent fees
Good
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Aug 30,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Melanie'
Aug 30,2017
1 people found
this helpful
Mark is always professional and friendly from tenant selection to helping with the referencing process and prepping the flats he lets for me. He always returns my e-mails and calls, seven days, even when he's away! He makes sure that I feel comfortable with the process. He has a can do attitude and nothing is too much trouble. I hope to continue working with him for a long time as he makes my job as a Landlord so easy!...
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Comment on agent fees
Good, Reasonable
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Aug 29,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'GK'
Aug 29,2017
1 people found
this helpful
Just rented a flat through this agent. Mark Durban was polite and very responsive. Their process is smooth and easy....
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Comment on agent fees
Reasonable
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Aug 28,2017
Minithumbup
Leonard Wood
Leonard Wood
Mark Durban
Mark Durban
By: 'Janos'
Aug 28,2017
4 people found
this helpful
Thank you to Mark and Mr Leonard for getting us a nice new tenant for our property in Edgware. We have used this company before even though they are not based in this area. We have found them to be very helpful and answer all questions we have had about our property....
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Comment on agent fees
Good
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Aug 28,2017
Minithumbup
Leonard Wood
Leonard Wood
Mark Durban
Mark Durban
By: 'Marian'
Aug 28,2017
4 people found
this helpful
Really pleased with the service level that Michael Leonard Estates have provided to me. I was recommended to Leonard Wood and Mark Durban through a friend of mine that has used their services before, my property had been on for a while with another local agent and I just felt that they weren't that interested in getting it let for the price that I thought it was worth. Once I had a meeting with both Leonard and Mark, I felt totally at ease and confident that they would find me some good tenants....
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Comment on agent fees
Fair and reasonable
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Aug 25,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Izzy B'
Aug 25,2017
4 people found
this helpful
From the first viewing of the flat to collecting the keys, Mark went the extra mile to make sure we were all happy with the flat and how things were progressing, and when faced with challenges with the referencing went above and beyond to get it all sorted in time. He was always available to answer my questions and was a pleasure to deal with. I would recommend Mark to anyone and will definitely use him for finding my flats in the future....
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Comment on agent fees
Good
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Aug 25,2017
Minithumbdown
Leonard Wood
Leonard Wood
Mark Durban
Mark Durban
By: 'Gina'
Aug 25,2017
3 people found
this helpful
Great service - the agents found tenants quickly and at the right level of rent for a flat in NW6. Helped with all sorts of contractors going in and out, and negotiated a set of complicated terms with tenants. At all times acted professionally, and communicated well with me so I knew who was doing what and by when. Very good service, would happily recommend....
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Comment on agent fees
Fees entirely reasonable; feel I got a real added value service over and above the fees.
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Aug 25,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Ems293'
Aug 25,2017
3 people found
this helpful
Mark has been highly professional yet attentive and approachable from the outset. He has done his best to make himself available at all times for any queries and has also been very pro active in ensuring everything was explained fully. He has made what can be a stressful time straightforward and easy. Thank you Mark and I wish all agents were like this....
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Aug 24,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Neal'
Aug 24,2017
4 people found
this helpful
Michael Leonard Estates and in particular Mark Durban were an absolute pleasure throughout what potentially can be quite a stressful process of renting a property. Mark made the process seem easy and I would highly recommend him and Michael Leonard Estates in general to any potential tenants....
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Comment on agent fees
Fees were very reasonable
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Aug 24,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'Landlord'
Aug 24,2017
4 people found
this helpful
Delighted with Mark at Micheal Leonard. I would recommend this agent and will use them again. They found a tenant extremely quickly, which meant I didn't have loads of people coming to view the house unnecessarily. I am very happy....
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Aug 24,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'Arkay Estates Limited'
Aug 24,2017
5 people found
this helpful
Found this firm to be very efficient, professional and hardworking. I have now given them all my letting portfolio to deal with and would not hesitate in recommending their residential, commercial letting services together with their management services....
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Comment on agent fees
Very Fair
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Aug 24,2017
Minithumbup
Mark Durban
Mark Durban
By: 'ACDL'
Aug 24,2017
5 people found
this helpful
Agent really flexible, we had a good conversation with him. Really proactive and transaction run overall smoothly. I would recommend....
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Aug 23,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'LAS PROPERTIES'
Aug 23,2017
4 people found
this helpful
Mark was really helpful and responsive - he has great experience and really understands the local current market which I found very reassuring. I would highly recommend him to anyone looking to rent out or sell their flat. He found a tenant for my property despite the fact the location was out of his remit....
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Comment on agent fees
Very reasonable.
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Aug 21,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Emilia DR'
Aug 21,2017
5 people found
this helpful
We rented through Michael Leonard and all I can say is that Mark Durban was a pleasure to deal with right from the start. Flexibility for flat viewing, very responsive, speedy/efficient onboarding process and above all very professionally handled. Great service, would recommend!...
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Comment on agent fees
Competitive for the area
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Aug 18,2017
Minithumbup
Mark Durban
Mark Durban
By: 'stephanie'
Aug 18,2017
5 people found
this helpful
Had a very positive experience. We were moved in a week after viewing our property, the whole process was swift and very easy. Very professional and attentive service....
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Aug 17,2017
Minithumbup
Mark Durban
Mark Durban
By: 'K & S Properties'
Aug 17,2017
4 people found
this helpful
Mark was courteous, knowledgeable and extremely pro-active even out of hours in respect of viewings, etc.He was right on the money with the rent and let the property within a week. Mark is highly motivated and I would not hesitate to use him again. Definitely one of the good guys!...
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Comment on agent fees
Reasonable
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Aug 16,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'Usha Kumar'
Aug 16,2017
6 people found
this helpful
Excellent, efficient & professional service with a smile. I was very impressed with the quick service I received in letting my flat in a matter of days. Mark kept us informed at every stage of process. Glad to have done business with you. Thank you & keep up the good work....
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Comment on agent fees
Good. Comparable with other agents.
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Aug 16,2017
Minithumbup
Mark Durban
Mark Durban
By: 'NW2 Landlord'
Aug 16,2017
4 people found
this helpful
Genuine 5 star service. A new agency but years of contacts and experience in the area. They took on the property on a Friday, had an offer by Saturday and the agreement was signed on Wednesday. Tenancy started, rent received and that weight off my mind....
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Comment on agent fees
Good
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Aug 15,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Gabriela'
Aug 15,2017
4 people found
this helpful
It was an absolute pleasure dealing with Mark during the lettings process. His expertise and professionalism were key for us getting our property...
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Comment on agent fees
It was an absolute pleasure dealing with Mark during the lettings process. His expertise and professionalism were key for us getting our property as we did not have straightforward jobs and were on vacation until the day before the move in. Everything from the viewing to the inventory was effected quickly and professionally with no unexpected situations in the interim. I strongly recommend Mark and Michael Leonard Estates if you are searching for a new property.
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Aug 10,2017
Minithumbup
Leonard Wood
Leonard Wood
By: 'Josh'
Aug 10,2017
4 people found
this helpful
Excellent service 2nd to none. Very professional and friendly service. Would definitely recommend. Always ready to take your calls and return with good manners....
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Comment on agent fees
Excellent
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Aug 08,2017
Minithumbup
Leonard Wood
Leonard Wood
By: 'TENANT'
Aug 08,2017
4 people found
this helpful
Working with Leonard and the team was an extremely smooth and pleasant process. He was extremely helpful with all our queries and got back to us very fast! It was also nice that we didn't have to cross through London to sign the papers and could just use Docusign instead!...
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Aug 08,2017
Minithumbup
Mark Durban
Mark Durban
By: 'SimoneG'
Aug 08,2017
6 people found
this helpful
The process was easy and the flat was presented well when I moved in. I would recommend this agency and Mark to anyone looking for a reliable agent. It was a pleasure dealing with this agency!...
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Comment on agent fees
The agent's fees are reasonable.
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Aug 07,2017
Minithumbup
Leonard Wood
Leonard Wood
By: 'Lizzy'
Aug 07,2017
3 people found
this helpful
Leonard was fantastic to deal with. He took time to really understand our needs and requirements in advance of the viewings and showed us three great properties. Leonard asked in advance if we had a car as had offered to bring in another vehicle if we needed transport. He obviously knows the area well and comes across as very genuine and caring, both for the landlord he is representing and the tenants. Thank you very much and I would have no hesitation recommending Leonard to friends....
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Aug 04,2017
Minithumbup
Mark Durban
Mark Durban
By: 'Paul Hilburn'
Aug 04,2017
4 people found
this helpful
Stand out customer service that could never be matched by the larger estate agents. I was initially very impressed with Mark's professionalism and his follow up service was exemplary too. Always keeping in touch by phone and email and going the extra mile whilst overcoming all the obstacles in the sales minefield. Although Michael Leonard Estates do not specialise in this area, Mark still found me a buyer within 24 hours. I needed a speedy exchange and Michael Leonard Estates delivered....
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Comment on agent fees
Excellent
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Aug 04,2017
Minithumbup
Leonard Wood
Leonard Wood
Mark Durban
Mark Durban
By: 'VANDA'
Aug 04,2017
3 people found
this helpful
My dealings were mostly with Mark which I appreciated as he's extremely competent and very fast in his replies....
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Comment on agent fees
On the high end
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Jul 29,2017
Minithumbup
Mark Durban
Mark Durban
By: 'IRA'
Jul 29,2017
3 people found
this helpful
Mark was really helpful from the beginning to the end of the process and managed all my requests promptly. He tried his best for the flat to be delivered in a very good state; overall he met my expectations with no exception....
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Jul 24,2017
Minithumbup
Mark Durban
Mark Durban
Leonard Wood
Leonard Wood
By: 'Jerry'
Jul 24,2017
3 people found
this helpful
Easy process, fast and efficient. Friendly agents, everything explained very well and clearly. Great pleasure to deal with everyone involved in our settling in London !...
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Jul 20,2017
Minithumbup
Leonard Wood
Leonard Wood
By: 'DC'
Jul 20,2017
4 people found
this helpful
The entire process has been very smooth and professional. Communication was clear and transparent since the beginning and both Mark and Leonard have been very helpful in addressing timely and successfully all the minor issues identified. 5 stars!...
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Jul 20,2017
Minithumbup
Leonard Wood
Leonard Wood
Mark Durban
Mark Durban
By: 'Erin F'
Jul 20,2017
5 people found
this helpful
My husband and I were very happy with the service from Michael and Leonard Estates. Leonard and his team were very professional and efficient with quick results! Mark who viewed the property with us was very accommodating and responsive from day one and was a pleasure to deal with. Moving home can be stressful and I felt like the team really made sure everything ran smooth for us. I have nothing but positive things to say about them. Highly recommend....
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Comment on agent fees
To be honest I didn't notice any outrageous prices. Must be good.
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Areas covered
  • NW6
  • W9
  • W1
  • Belsize Park, Hampstead, Holland Park
  • NW2
  • W10
  • W11
  • NW3
  • W8
  • NW5
  • NW1
  • NW8
  • N2

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 1 166 0 7 0 15 0 7 0
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Agent Fees

Tenants application fee's to include referencing £180pp inc vat
Renewal Fee's £150 inc vat
Inventory
1 Bed £100
2 Bed £120
3 Bed £130
4 Bed £140
3 bed 2 Bath £140
4 Bed 2 Bath £150
5 Bed £175
Last updated at 4:32 PM 31/08/2016 by Leonard Wood

Complaints Procedure

Complaints to be emailed to
Complaints Department - info@m-l.co.uk
Last updated at 4:32 PM 31/08/2016 by Leonard Wood

Awards won by ML Estates

Individual Branch Awards

London, NW6 1LP

Mark Durban Mark Durban
Director 479 reviews

About Mark I am an energetic property consultant with almost 20 years in the industry and specialising in residential lettings and management. I enjoy interacting and socialising with people at all levels and ha View full profile
Leonard Wood Leonard Wood
Director 175 reviews

About Leonard No description set View full profile
Joey Carr Joey Carr
Lettings 44 reviews

About Joey No description set View full profile

Firm rankings


Overall

Estate agents

Letting agents

Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed


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