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    Mike Howard
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    Paul Gwynne
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    Pam
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    Mish
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    Alex
Mistoria Estate Agents is a UK letting agent providing accommodation for students and professionals, residential property, commercial developments and holiday homes.

Operating in Salford, Manchester, Liverpool, Bolton, Preston, Loughborough, Lincoln, Newcastle and Sunderland but to name a few, we are located in some of the major university cites in the north of England to offer top spec accommodation for students.

We pride ourselves in being the best by ensuring only the highest quality accom
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Mistoria House, 10 Broughton Road
Salford,Manchester
Greater Manchester
M6 6Ls
0161 707 6106

 


Properties for sale
Properties for rent
Nov 20,2014
Minithumbup
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Nov 20,2014
Featured Review
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I switched to Mistoria after a disappointing experience with another agent. I had to search for a property as a lone tenant as many of the people on my course lived in the area and with parents, I moved up from Swansea and lived in halls for my first year but decided the contrast could not have been more marked. Staff were assiduous in providing notice before entrance to our property. We received regular email updates of any new information we would need to know. Left messages were always respon...
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Oct 27,2014
Minithumbup
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Oct 27,2014
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I used this agent while searching for a 5 bed student house let. Although when I first rang they didn't have anything suitable at the time, but they rang us immediately when something came up within our budget. They were efficient in setting up a viewing and were able to secure the property on the same day, they even kept the office open later so we could pay a deposit to hold the property. It was nice to come in contact with a small lettings office rather than a big chain agent that couldn't ...
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Sep 16,2014
Minithumbup
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Sep 16,2014
Featured Review
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Pam Higham has been very helpful and supportive during the whole process. She was very friendly and responsible. She kepts things on the right track and provided extra support when we ran into an issue with one of our group who ended up dropping out at the last minute, leaving us a person short we thought we would lose the property we wanted so much but Pam managed to fill it the following week, on a whole the services were great. It's been a great pleasure to have worked with Pam....
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Aug 27,2014
Minithumbup
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Aug 27,2014
Featured Review
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I would really reconnect using mistoria to help you rent. They have been fantastic in the initial search and after we chose a house. They have helped us with any questions or if we had any issues regarding the property. Overall brilliant experience moving and they have made it so much easier. Thank you...
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Aug 27,2014
Minithumbup
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Aug 27,2014
Featured Review
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I registered with Mistoria Lettings to help find some accommodation for when I went back to Uni in the September. I was immediately impressed that they only sent me properties that fitted my search criteria instead of bombarding me with everything available.. Once the process started, they were very helpful when needed. In short the process of finding a suitable property was drama and stress free, I am no longer a tenant at a Mistoria property as I am now on a placement year which requires me to...
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Oct 02,2015
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Oct 02,2015
0 people found
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I wish I had seen the reviews but it as part of a group so I didn't. Worst company ever! Not only did the listing lie about a dishwasher, when we got to the property, they obviously hadn't checked over anything!! Furniture was broken, mould everywhere (even to the point of a major fire hazard and they only dealt with it because the council slapped them on the wrist), boilers leaking. I'd also make sure they redecorate and check everything over as they told us they charged the last tenants for 'f...
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What agent could do to change your mind?
All bills inc. we never went over but not worth it for the lack of 'service'
Comment on agent fees
All bills inc. we never went over but not worth it for the lack of 'service'
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Sep 14,2014
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Sep 14,2014
2 people found
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My dealings with the Mistoria Group has been a complete nightmare from start to finish. The communication between staff members within the company is nothing less than appalling, the staff are utterly incompetent and intimidating on occasions. when we moved in the property was in a state of disrepair and we had to withhold rent in order for anything to be done about the issues. The damp problem in the property has caused me to be ill and there is a structural problem with the property which in...
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What agent could do to change your mind?
Everything. Employing competent staff who understand good customer service would be a start.
Comment on agent fees
very expensive student housing especially for all of the problems we endured. not worth it at all.
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By: Mistoria
Sep 15, 2014
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We are disappointed to read your comments and we apologise for your experience. We are aware of the circumstances of your situation but want to stress that the problem wasn't structural. Our contractors did attend the property when the leak was reported but were denied entry by yourself until after the council had visited. Unfortunately this took a month, in which time the problem had worsened. When we were given access, the damage to the roof was repaired immediately. The cosmetic work to....
Aug 14,2014
Minithumbup
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Aug 14,2014
0 people found
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No problems encountered with mistoria lettings. Moved in July 2013 with no issues, all pretty straight forward. Communications were quick and helpful with a small maintenance issue being dealt with within a couple of days after notifying them. Have now transferred to another one of mistorias smaller property due to one of my friends finishing uni. Enjoying this one just as much...
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Aug 08,2014
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Aug 08,2014
2 people found
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In all honesty, I don't think I know of anyone who's had a good experience with Mistoria. Fair enough, while we were looking for our second year house, we never really looked at reviews. Every lettings site was dominated by Mistoria houses, and the 'newly refurbished' ads and bills-inclusive options seemed too good to be true. The staff were more than happy to show us round on multiple occasions. (The second time we went to view our house, it was being completely redecorated - "EXCELLENT...
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Comment on agent fees
Over β€š£1800 per month for a 5 bedroomed house, and it was too much hassle to come and secure it for us?
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Aug 08,2014
Minithumbup
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Aug 08,2014
0 people found
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Having seen some negative reviewed on this site I'm sorry other students didn't have the same experience I did, myself and 4 friends stayed in one of the newly renovated properties in Liverpool yes there were a number of teething issues at the beginning of our tenancy but these we're quickly dealt with. We also had to use the 24 hour maintenance service on one occasion but the contractor (can't remember his name) came within a couple of hours and resolved the issue for us, turns out we hadn't le...
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Aug 07,2014
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Aug 07,2014
2 people found
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I may be a student, but I'm not an idiot. Mistoria are the worst company I have ever had to deal with, they take too long to respond to emails and when you call up you are always passed onto someone else who always happens to be 'out the office'! We were told we could move in at the beginning of July but were then told that our house was undergoing maintenance so we had to move in next door. We spent a month in a different house, and learnt that there was no maintenance being carried out and...
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Comment on agent fees
I found my rent an acceptable price due to bills being included, however this is the only thing I can positively comment on regarding this letting agency.
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Jul 29,2014
Minithumbup
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Jul 29,2014
0 people found
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We received Brilliant service from mistoria! We would definitely recommend! The staff were Polite and very helpful! No problems at all...
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Jul 10,2014
Minithumbup
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Jul 10,2014
0 people found
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I have just moved into a house provided by mistoria, myself and 3 others spent weeks trying to find a decent property at good prices we found a few that we're okay but we went on to find mistoria who helped us out massively by showing us multiple properties, although we wasn't too keen on the first couple we saw we eventually found one that was big enough for us all and low in price, the team have been nothing but helpful we have a great relationship with them all and couldn't thank them enough!...
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Jul 08,2014
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Jul 08,2014
0 people found
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Mistoria letting agents are nothing more that a complete cowboy company. They make their money by using stiff arm bully tactics on vulnerable students. The agents are slow and unwilling to help with anything that needs repair or replacement however they are plenty quick enough to get onto you when rent isn't paid on time. I would advise anyone looking to rent to avoid this company at all costs....
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By: Mistoria
Jul 09, 2014
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We're disappointed to hear this tenant felt they had such a negative experience with us. It's hard to give a personal and full response to this tenant as we are unable to identify them from the comments left. All we can do is apologise if the feel they didn't get the service they expected and use the feedback to improve our service in the future. There will be times when we don't quite get things right and there will always be differences of opinion but we are a professional company and uphol....
Jun 13,2014
Minithumbup
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Jun 13,2014
0 people found
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I have had nothing but excellent service from the mistoria team! We had a problem with our internet we called up and it was sorted out straight away, always helpful and brilliant to talk to I would definitely re recommend to anyone looking for a reliable lettings agency!...
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Jun 11,2014
Minithumbup
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Jun 11,2014
0 people found
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I am a student living in one of mistoria lettings properties, I have been a tenant for almost 2 years now and I can honestly say they have been brilliant, we had a problem with my door handle so I rang them up and they sent someone out the same day, all the staff are really friendly and great to talk to. I would definitely and have recommended mistoria to other students!...
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Jun 11,2014
Minithumbup
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Jun 11,2014
0 people found
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I am really happy with the service provided by mistoria! Last year myself and five others starting looking for accommodation for our 2nd year in uni, none of us really knew how it all worked and what we were looking which is why we were so glad when pam explained the whole process to us, within 3 weeks of that we had everything sorted ready to move in later that year!! Over the last year we have formed such a good relationship with all the lettings team and we are all looking forward to the year...
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Jun 08,2014
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Jun 08,2014
0 people found
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Where to start? Unorganised, untrustworthy staff, the worst lettings company I have ever had to deal with!!! There were numerous problems with our house (mainly leaks). We were told maintanance issues would be done in less than 7 days. We waited 4 months and we had leaks everywhere! Even when telling them the shower was leaking through the kitchen light they weren't bothered. They even had a maintanance worker stay in our property for a while who just sat in the living room on drugs, so that s...
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By: Mistoria
Jun 10, 2014
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We are fully aware of this tenant's experience and we've spent a lot of time handling this case. We're sorry that she feels she had such poor service from us but as far as we are concerned, all protcol was followed and the necessary steps were taken with regards to maintenance issues, the check-out process and deposit dispute. We always respond to any maintenance problem as soon as we are made aware of it. Some incidents that are complicated or on-going can require numerous visits and take lo....
Apr 11,2014
Minithumbup
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Apr 11,2014
0 people found
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My girlfriend and I were looking for accommodation to rent in a specific area because of the location of our jobs, and we also needed to move quickly to new a property. After spending a few days ringing various agencies without success, I found the telephone number of Mistoria Lettings and a man called Shiro responded to my queries immediately. We met the next day and he willingly showed us two properties. We chose the second one we viewed and were told we could move in immediately after com...
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Feb 23,2014
Minithumbup
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Feb 23,2014
0 people found
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Really good contact with Chris Cantor, always getting an email about the viewings, if something happen to be broken the same day we\'ve got someone to fix it, nice people, you can talk with them not only about property but about all random things, im really happy with that agency :) And I love the house :)...
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Feb 23,2014
Minithumbup
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Feb 23,2014
0 people found
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I\'m really happy with all MIstoria Letting Staff since I\'ve rented my room in this amazing house share! They provide to all tenants a very good and professional service!...
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Feb 01,2014
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Feb 01,2014
1 people found
this helpful
We moved in and they told us that everything would get sorted. After 3 months we finally got our promised internet and many different problems were still not Solved. The agency is very bad and they are not listening. They are not doing what they promise and i will never rent from them again. Also i hope you wont do this....
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What agent could do to change your mind?
If they would have listened to us and fixed the problems earlier than it was a positive feedback.
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Nov 13,2013
Minithumbup
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Nov 13,2013
0 people found
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After living in a Mistoria Lettings property for two years, I can safely say I have been more than happy with the service. The house was really well decorated and any problems we had were sorted out quickly. Would definitely recommend....
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Nov 05,2013
Minithumbup
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Nov 05,2013
0 people found
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I live in London and needed to rent an Apartment in Eccles for 6 months from April 2013, due to work and can\'t speak highly enough of the guys. Mish who owns Mistoria originally showed me around the property, and my day to day issues were dealt with by Pam in an efficient, courteous manner. Nothing was ever too much trouble and there was always someone on the end of the line whenever I called. At the end of my tenancy agreement, everything was mutually agreed and I received my deposit bac...
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Oct 29,2013
Minithumbup
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Oct 29,2013
0 people found
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As a tenant of Mistoria for more than two years, I am very happy with the property and the services offered to me. The property and the location was well suited to my requirements. The fact that I was able to get brand new furniture of my liking delivered at the time of the start of the tenancy was a delight. Special thanks to Mike, Chris and Pam for their services. Given the capability of Mistoria to offer a wide range of property related products and services, I have no hesitation in reco...
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Oct 28,2013
Minithumbup
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Oct 28,2013
0 people found
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Since the first day of moving into my house with Mistoria Lettings, I have felt looked after and secure. My house at Mildred St, Salford, was newly refurbished and any problems were dealt with efficiently. Pam is always available if I should need anything and takes on board anything I wish to discuss as well as helping wherever she can. Mike deals with rent ensuring that I have nothing to worry about which makes my life a lot easier. In my experience, Mistoria provide a reliable and friendly ser...
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Oct 23,2013
Minithumbup
By:
Oct 23,2013
1 people found
this helpful
Very good service fom Mike and the Mistoria team. During my 6 months stay at one of their properties they were very effective. After every call,they were quickly put to work to sort out every little problem that I had at home and fixed or replaced what was necesary. Also I have to thank Pam for her patients with my not very good English on the phone. Everytime,she tried to slow down while talking with me and also sometimes,if it was hard for me to understand,she sent me an email to made it easi...
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
1 people found
this helpful
I would highly recommend Mistoria Letting Agency to anyone considering renting a property, the letting team of Mike, Pam and Chris are genuinely warm, friendly and provide a helpful and professional approach to ensure that their tenants are 100% satisfied, they are seen as vaulable part of Mistoria. The team at Mistoria work around are limited student budget and offer amazing value for money on top of the ongoing maintenance support we recieve with property. We feel we have defiantly chosen the ...
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Oct 10,2013
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Oct 10,2013
2 people found
this helpful
Genuinely the worst lettings company I have ever communicated with. We moved in, in August and still have broken desks, chairs, a heating problem in the en-suite room, broken hoovers, a faulty washing machine and up until recently a single fridge for 6 people (it was only replaced 3 months after constant complaining). One of the bathrooms toilets leaked for weeks, we called the 24/7 handyman that they work with who acknowledged it needed fixing however the company did nothing. After following ...
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Aug 19,2013
Minithumbdown
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Aug 19,2013
1 people found
this helpful
There was a complete lack of communication. The only person in there who actually contacted us and answered our calls was Paul Gwynne. He was the nicest agent in there. Upon appearance they were lovely and friendly but as soon as we had signed the contracts then that was it, everyone turned into ignorant and rude people to talk to. The house was very deceiving, looked great and was \'newly refurbished\' but everything was badly put together and rushed. Loads of things went wrong with the prop...
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What agent could do to change your mind?
Contacted us more Not taken our deposits (I highly doubt that we cost them β€š£2,100)
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May 31,2013
Minithumbdown
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May 31,2013
0 people found
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The worst customer experience you can possibly imagine. Very welcoming and friendly upon signing contracts, but as soon as this is over, you could not come across worse, snotty, unfriendly and rude staff. Our house was \'newly refurbished\' but everything was of the lowest standard possible, and some items were even broken. However, we have been told they\'re going to take payment for all these problems through our deposits. There is no trust in the tenant, they are used for money, plain and sim...
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What agent could do to change your mind?
They could be friendly. They could be honest. They could have trust in tenants. They could provide quality furniture instead of the lowest quality items ever.
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Apr 23,2013
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Apr 23,2013
0 people found
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possibly the worst company i have ever dealt with... avoid like the plague. We had damp, mice and no shower, takes them about 3 months to sort anything no matter how small or serious....
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Apr 10,2013
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Apr 10,2013
0 people found
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Ruined my second year at university, It started off with a large area of damp in our living room which took 3 months to fix, then the problems kept coming, no house alarm, half working fire alarm , more damp , leaking bath, window with a monumental gap in the seal, attempted break in\'s (this was then combatted with a garden gate lock after 4 days) and not to mention the boiler. Constantly loosing pressure often without hot water or heating for days on end. There is no customer service in the s...
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Mar 04,2013
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Mar 04,2013
3 people found
this helpful
Absolutely AWFUL agency! Houses look well furnished and decorated but furniture and all fittings are very low quality, break easily, and are expected to be paid for. Rent is extremely overpriced for the houses that are provided. Agents are very welcoming before you are a tenant, and EXTREMELY RUDE and unhelpful when you are a tenant, particularly if there is a problem with the house. Poorly fitted pipes in the bathroom have caused our shower to leak through the ceiling 3 times since we moved in ...
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Areas covered
  • M6
  • M5
  • M7
  • L7
  • L15
  • PR1
  • L8

NLA DPS




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Job vacancies

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Agent Fees

Β£100
Last updated at 12:01 PM 03/09/2015 by Louise Flynn

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 03/09/2015 by Louise Flynn

Awards won by Mistoria Estate Agents

Individual Branch Awards

Mike Howard - no image available Mike Howard
Senior Lettings Agent
5 reviews

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Paul Gwynne - upload your photo Paul Gwynne
1 reviews

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Chris Cantor - upload your photo Chris Cantor
5 reviews

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Pam  - upload your photo Pam
8 reviews

About Pam No description set View full profile
Mish  - upload your photo Mish
3 reviews

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Alex  - upload your photo Alex
0 reviews

About Alex No description set View full profile

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