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Mistoria Estate Agents



Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 54% £347 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 22 18 0 0 0 0 0 0

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

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NLA DPS

“Utterly incompetent and disgraceful...”

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Feb 21,2019
Minithumbdown
By: 'Queen of Manchester'
Feb 21,2019
2 people found
this helpful
Promises made about cleaning and repairs before contract signed were not kept, standard licensing terms, fire safety regulations and codes of practice blatantly ignored, and as others have reported, the agents and their contractors frequently let themselves into the property using a key without notice, ...
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Comment on agent fees
Fees should be refunded in full
Was this helpful? Yes

“It wouldnt let me not click a star rating as I wouldn't even give it one....”

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Jan 04,2019
Minithumbdown
By: 'Megan West'
Jan 04,2019
2 people found
this helpful
Put bluntly this agency ruined what should have been an experience to remember. We saw the house and noticed a few faults and were assured this would be sorted before we moved in. When we did move in the house was in a worse state ...
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Comment on agent fees
Extortionate considering faults
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“I'll make this quik!!! AVOID AT ALL COST!!! list of ......”

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Nov 16,2017
Minithumbdown
By: 'HJP'
Nov 16,2017
3 people found
this helpful
I'll make this quik!!! AVOID AT ALL COST!!! list of problems that we lived with and never got resolved by mistoria: Living with mice in all rooms for 6 months. Staff requesting entry under the 24hrs requested. Contractors and staff walking into the property with no ...
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Comment on agent fees
Overpriced but most student accommodation is. If id of known the problems i was yet to face i wouldnt have paid more than £200 a month.
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“I'll make this quik!!! AVOID AT ALL COST!!! list of ......”

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Nov 16,2017
Minithumbdown
By: 'HJP'
Nov 16,2017
2 people found
this helpful
I'll make this quik!!! AVOID AT ALL COST!!! list of problems that we lived with and never got resolved by mistoria: Living with mice in all rooms for 6 months. Staff requesting entry under the 24hrs requested. Contractors and staff walking into the property with no ...
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Comment on agent fees
Overpriced but most student accommodation is. If id of known the problems i was yet to face i wouldnt have paid more than £200 a month.
Was this helpful? Yes

“The house had a few minor problems with it over ......”

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Nov 08,2017
Minithumbup
By: 'Kieran Wright (current tennant)'
Nov 08,2017
0 people found
this helpful
The house had a few minor problems with it over summer, when we moved in we notified Mistoria and they sent somebody round the next day to fix it. No problems so far and the staff of Mistoria constantly emai, updating you regarding what needs ...
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Comment on agent fees
I think that £400 a month is more reasonable price than £433.33 if you have the down stairs room
Was this helpful? Yes

“The office refused to return our deposits without giving any ......”

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Oct 09,2017
Minithumbdown
By: 'Ex-tenant'
Oct 09,2017
3 people found
this helpful
The office refused to return our deposits without giving any reason. Ignored my calls and emails, and picked up only when calling from a different number. Constantly postponing to the point that after 4 months we had to resort to the deposit protection service who returned ...
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“I wish I had seen the reviews but it as ......”

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Oct 02,2015
Minithumbdown
By: 'Never Again'
Oct 02,2015
1 people found
this helpful
I wish I had seen the reviews but it as part of a group so I didn't. Worst company ever! Not only did the listing lie about a dishwasher, when we got to the property, they obviously hadn't checked over anything!! Furniture was broken, mould ...
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What agent could do to change your mind?
All bills inc. we never went over but not worth it for the lack of 'service'
Attached Filesnbsp;
Comment on agent fees
All bills inc. we never went over but not worth it for the lack of 'service'
Was this helpful? Yes

“I switched to Mistoria after a disappointing experience with another ......”

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Nov 20,2014
Minithumbup
By: 'Hannah Mcnorton'
Nov 20,2014
0 people found
this helpful
I switched to Mistoria after a disappointing experience with another agent. I had to search for a property as a lone tenant as many of the people on my course lived in the area and with parents, I moved up from Swansea and lived in ...
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“I used this agent while searching for a 5 bed student ......”

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Oct 27,2014
Minithumbup
By: 'Becky joss'
Oct 27,2014
0 people found
this helpful
I used this agent while searching for a 5 bed student house let. Although when I first rang they didn't have anything suitable at the time, but they rang us immediately when something came up within our budget. They were efficient in setting up a viewing ...
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“Pam Higham has been very helpful and supportive during the ......”

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Sep 16,2014
Minithumbup
By: 'Kayley Hill'
Sep 16,2014
0 people found
this helpful
Pam Higham has been very helpful and supportive during the whole process. She was very friendly and responsible. She kepts things on the right track and provided extra support when we ran into an issue with one of our group who ended up dropping out ...
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“My dealings with the Mistoria Group has been a complete ......”

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Sep 14,2014
Minithumbdown
By: 'staramy'
Sep 14,2014
3 people found
this helpful
My dealings with the Mistoria Group has been a complete nightmare from start to finish. The communication between staff members within the company is nothing less than appalling, the staff are utterly incompetent and intimidating on occasions. when we moved in the property was in ...
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What agent could do to change your mind?
Everything. Employing competent staff who understand good customer service would be a start.
Attached Filesnbsp;
Comment on agent fees
very expensive student housing especially for all of the problems we endured. not worth it at all.
Attachments

Was this helpful? Yes
By: Mistoria
Sep 15, 2014
View all comments (1)
We are disappointed to read your comments and we apologise for your experience. We are aware of the circumstances of your situation but want to stress that the problem wasn't structural. Our contractors did attend the property when the leak was reported but were denied entry by yourself until after the council had visited. Unfortunately this took a month, in which time the problem had worsened. When we were given access, the damage to the roof was repaired immediately. The cosmetic work to ...

“I would really reconnect using mistoria to help you rent. ......”

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Aug 27,2014
Minithumbup
By: 'Owen'
Aug 27,2014
0 people found
this helpful
I would really reconnect using mistoria to help you rent. They have been fantastic in the initial search and after we chose a house. They have helped us with any questions or if we had any issues regarding the property. Overall brilliant experience moving and ...
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“I registered with Mistoria Lettings to help find some accommodation ......”

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Aug 27,2014
Minithumbup
By: 'Tenant'
Aug 27,2014
0 people found
this helpful
I registered with Mistoria Lettings to help find some accommodation for when I went back to Uni in the September. I was immediately impressed that they only sent me properties that fitted my search criteria instead of bombarding me with everything available.. Once the process ...
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“No problems encountered with mistoria lettings. Moved in July 2013 with ......”

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Aug 14,2014
Minithumbup
By: 'Sarah'
Aug 14,2014
0 people found
this helpful
No problems encountered with mistoria lettings. Moved in July 2013 with no issues, all pretty straight forward. Communications were quick and helpful with a small maintenance issue being dealt with within a couple of days after notifying them. Have now transferred to another one of mistorias ...
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“In all honesty, I don't think I know of anyone ......”

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Aug 08,2014
Minithumbdown
By: 'KD92'
Aug 08,2014
2 people found
this helpful
In all honesty, I don't think I know of anyone who's had a good experience with Mistoria. Fair enough, while we were looking for our second year house, we never really looked at reviews. Every lettings site was dominated by Mistoria houses, and the 'newly ...
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Comment on agent fees
Over ‚£1800 per month for a 5 bedroomed house, and it was too much hassle to come and secure it for us?
Was this helpful? Yes

“Having seen some negative reviewed on this site I'm sorry ......”

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Aug 08,2014
Minithumbup
By: 'Tenant'
Aug 08,2014
0 people found
this helpful
Having seen some negative reviewed on this site I'm sorry other students didn't have the same experience I did, myself and 4 friends stayed in one of the newly renovated properties in Liverpool yes there were a number of teething issues at the beginning of our ...
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Was this helpful? Yes

“I may be a student, but I'm not an idiot. ......”

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Aug 07,2014
Minithumbdown
By: 'Annonstudent'
Aug 07,2014
2 people found
this helpful
I may be a student, but I'm not an idiot. Mistoria are the worst company I have ever had to deal with, they take too long to respond to emails and when you call up you are always passed onto someone else who always happens ...
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Comment on agent fees
I found my rent an acceptable price due to bills being included, however this is the only thing I can positively comment on regarding this letting agency.
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“We received Brilliant service from mistoria! We would definitely recommend! ......”

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Jul 29,2014
Minithumbup
By: 'Lisa bell'
Jul 29,2014
0 people found
this helpful
We received Brilliant service from mistoria! We would definitely recommend! The staff were Polite and very helpful! No problems at all...
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Was this helpful? Yes

“I have just moved into a house provided by mistoria, ......”

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Jul 10,2014
Minithumbup
By: 'Abbey'
Jul 10,2014
0 people found
this helpful
I have just moved into a house provided by mistoria, myself and 3 others spent weeks trying to find a decent property at good prices we found a few that we're okay but we went on to find mistoria who helped us out massively by showing ...
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“Mistoria letting agents are nothing more that a complete cowboy ......”

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Jul 08,2014
Minithumbdown
By: 'Annonamous'
Jul 08,2014
0 people found
this helpful
Mistoria letting agents are nothing more that a complete cowboy company. They make their money by using stiff arm bully tactics on vulnerable students. The agents are slow and unwilling to help with anything that needs repair or replacement however they are plenty quick enough ...
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Was this helpful? Yes
By: Mistoria
Jul 09, 2014
View all comments (1)
We're disappointed to hear this tenant felt they had such a negative experience with us. It's hard to give a personal and full response to this tenant as we are unable to identify them from the comments left. All we can do is apologise if the feel they didn't get the service they expected and use the feedback to improve our service in the future. There will be times when we don't quite get things right and there will always be differences of opinion but we are a professional company and uphol ...

“I have had nothing but excellent service from the mistoria ......”

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Jun 13,2014
Minithumbup
By: 'Chloe'
Jun 13,2014
0 people found
this helpful
I have had nothing but excellent service from the mistoria team! We had a problem with our internet we called up and it was sorted out straight away, always helpful and brilliant to talk to I would definitely re recommend to anyone looking for a ...
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“I am a student living in one of mistoria lettings ......”

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Jun 11,2014
Minithumbup
By: 'Jodie'
Jun 11,2014
0 people found
this helpful
I am a student living in one of mistoria lettings properties, I have been a tenant for almost 2 years now and I can honestly say they have been brilliant, we had a problem with my door handle so I rang them up and they sent ...
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“I am really happy with the service provided by mistoria! ......”

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Jun 11,2014
Minithumbup
By: 'Luke'
Jun 11,2014
0 people found
this helpful
I am really happy with the service provided by mistoria! Last year myself and five others starting looking for accommodation for our 2nd year in uni, none of us really knew how it all worked and what we were looking which is why we were ...
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“Where to start? Unorganised, untrustworthy staff, the worst lettings company ......”

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Jun 08,2014
Minithumbdown
By: 'Sharon'
Jun 08,2014
0 people found
this helpful
Where to start? Unorganised, untrustworthy staff, the worst lettings company I have ever had to deal with!!! There were numerous problems with our house (mainly leaks). We were told maintanance issues would be done in less than 7 days. We waited 4 months and we had leaks ...
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Was this helpful? Yes
By: Mistoria
Jun 10, 2014
View all comments (1)
We are fully aware of this tenant's experience and we've spent a lot of time handling this case. We're sorry that she feels she had such poor service from us but as far as we are concerned, all protcol was followed and the necessary steps were taken with regards to maintenance issues, the check-out process and deposit dispute. We always respond to any maintenance problem as soon as we are made aware of it. Some incidents that are complicated or on-going can require numerous visits and take lo ...

“My girlfriend and I were looking for accommodation to rent ......”

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Apr 11,2014
Minithumbup
By: 'Tom'
Apr 11,2014
0 people found
this helpful
My girlfriend and I were looking for accommodation to rent in a specific area because of the location of our jobs, and we also needed to move quickly to new a property. After spending a few days ringing various agencies without success, I found the ...
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“Really good contact with Chris Cantor, always getting an email ......”

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Feb 23,2014
Minithumbup
By: 'Martina'
Feb 23,2014
0 people found
this helpful
Really good contact with Chris Cantor, always getting an email about the viewings, if something happen to be broken the same day we've got someone to fix it, nice people, you can talk with them not only about property but about all random things, im ...
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“I'm really happy with all MIstoria Letting Staff since I've ......”

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Feb 23,2014
Minithumbup
By: 'Maria'
Feb 23,2014
0 people found
this helpful
I'm really happy with all MIstoria Letting Staff since I've rented my room in this amazing house share! They provide to all tenants a very good and professional service!...
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“We moved in and they told us that everything would ......”

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Feb 01,2014
Minithumbdown
By: 'Bart'
Feb 01,2014
1 people found
this helpful
We moved in and they told us that everything would get sorted. After 3 months we finally got our promised internet and many different problems were still not Solved. The agency is very bad and they are not listening. They are not doing what they promise ...
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What agent could do to change your mind?
If they would have listened to us and fixed the problems earlier than it was a positive feedback.
Attached Filesnbsp;
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“After living in a Mistoria Lettings property for two years, ......”

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Nov 13,2013
Minithumbup
By: 'AdeleW'
Nov 13,2013
0 people found
this helpful
After living in a Mistoria Lettings property for two years, I can safely say I have been more than happy with the service. The house was really well decorated and any problems we had were sorted out quickly. Would definitely recommend....
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“I live in London and needed to rent an Apartment ......”

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Nov 05,2013
Minithumbup
By: 'Tony'
Nov 05,2013
0 people found
this helpful
I live in London and needed to rent an Apartment in Eccles for 6 months from April 2013, due to work and can't speak highly enough of the guys. Mish who owns Mistoria originally showed me around the property, and my day to day issues were dealt ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:25 PM 31/10/2017 by allAgents

Awards won by Mistoria Estate Agents

Individual Branch Awards


Bolton
21a Market Street, Bolton BL3 1HH
(0)
Liverpool
51 Picton Road, Liverpool L15 4LF
(0)
Salford
10 Broughton Road, Manchester M6 6LS
(40)


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