View all comments (1) Hi Rocco and Emma Many thanks for your review of Mint Homes following the end of your tenancy. Cleaning We are sorry you feel disappointed regarding a deposit deduction for cleaning, however, the oven was brand new in November 2018 so was less than a year old when you moved into the property and was clean at the start of your tenancy, plus some extra cleaning was required elsewhere, as you will see from your check in and check out report and photographs. Parking The property ha ...

View all comments (2) Dear Hazel, I understand your plight. The way you've replied me has been polite. I must admit but you see, I wasn't dealing with you so you won't understand. I have been sent an email but your company saying you wouldn't do business with me which is fine. However , I understand that you that you are being thorough but why don't you say that rather than reply me either at thee close of business hours or towards the close of business hours? You can check the emails your colleagues sent to ...

View all comments (1) Thank you for taking the time to leave a review. It is always nice to know our tenants are happy. ...

View all comments (1) Hi AB. Thank you so much for the review. It's our pleasure to assist however we can throughout your tenancy to ensure it runs smoothly and you are happy in your home. ...

View all comments (1) Many thanks for your kind feedback Rodger. Operating online means we can keep our overheads low, enabling us to pass these savings onto our landlords and tenants. However, it is always our aim to provide the kind of service we would like to be given ourselves, regardless of costs, so we are really pleased to hear that we provided this for you. ...

View all comments (1) Hi Tim We are sorry that Mint Homes did not meet your expectations the last time we marketed your property for you. We always strive to give the most helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion you feel we didn't give our usual level of service. Our tradespeople are vetted and have many years of experience in providing excellent customer service and workmanship. However, we will always look into any compl ...

View all comments (1) Many thanks for your very kind review Alex. Taking the stress and time constraints out of the letting process for our landlords is one of our main aims, so we are really glad that we have been successful in doing that for you. ...

View all comments (1) Thank you for your feedback and we are sorry to hear you were not happy with the service provided by Mint Homes at the end of your tenancy. However, Mint Homes will only make a deposit deduction if there is an anomaly to the initial signed inventory. Our tenancy agreement also advises how the garden and interior of the property and contents should be kept throughout the tenancy as well as left at the end. To protect a deposit taken for an assured shorthold tenancy and help with any dis ...

View all comments (2) What area, How u San talk about rent area when you saI'd that he supposed to leave on the 2nd of March when he left a month before and find out that you advertised that sameven room to be available from the 13th of February. I won't kettle it go even if it will cost me more going to court. ...

View all comments (1) Response from the owner 2 months ago Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we pride ourselves on the efficient and friendly service we provide and take both landlord and tenant customer service very seriously, whilst striving to treat all our tenants and landlords equally. When there are issues with any of our properties we aim to rectify the problems as quickly as possible, ho ...

View all comments (3) 'would rather not say' - We are sorry that Mint Homes did not meet your daughters expectations, we value all our customers opinions. We always strive to be helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion your daughter felt she didn't receive our usual level of service. With regards to any deposit disputes as we said to 'AH' we will only make a deposit deduction if there is an anomaly to the initial signed invento ...